1 265 Quality Management jobs in Vietnam

JOB DESCRIPTION

• Responsible for data quality and using data analysis tool/others method to detect any abnormal data that may potentially impact data quality  

• Manage project from start to end: Briefing, monitor data quality, propose action for abnormal data or data quality issue 

• Brief project requirement to Audio checker to ensure understanding project requirements 

• Repair project report to stakeholders and Report to line manager 

• Other Task/initiative assigned by line Manager 

REQUIREMENTS

• Fresh graduates or 4th year students who can work full-time; 

• Strong communication skills, ability to present the findings in a detailed and accurate manner; 

• Proficiency use of Microsoft office, especially Excel; 

• Having knowledge of Programming, Macro,. is a plus point 

• Detail-oriented, both in understanding instructions and executing process and deliverables; 

• Organized with strong time management skills; 

• Logical thinking; 

• Good English communication is a plus. 

Workplace:

Level 4, Centre Point Building, No. 106, Nguyen Van Troi Street, Ward 8, Phu Nhuan District, Ho Chi Minh city 

Working hours:

From 9:00 to 18:00 (Mon - Fri), Lunch break: 1 hour 

BENEFITS

• Salary: 6,000,000 VND/month 

• Dynamic and creative working environment at the world's leading multinational cooperation in the market research industry 

• Comprehensive self-development with intensive training programs and follow-up by a senior manager 

• Enjoy the welfare policies in accordance with the company's regulations. 

HOW TO APPLY

Kindly submit your English CV to Ms. Nhi ) with subject: (NielsenIQ - CMI Ops) - (TQM Checker) – (Your Full Name)

JOB TITLE:
Head of Quality Management – Carmel International Hospital

Location:
Ho Chi Minh City, Vietnam

Reports to:
Chief Executive Officer (CEO) – Carmel International Hospital

JOB SUMMARY:

The Head of Quality Management is responsible for leading the hospital-wide quality assurance and patient safety programs, with a strategic focus on achieving Joint Commission International (JCI) accreditation. This role oversees the planning, implementation, monitoring, and evaluation of quality initiatives, ensuring that clinical and operational practices align with international best practices, regulatory standards, and Carmel International Hospital's mission of delivering world-class healthcare.

The Head of Quality Management collaborates with clinical, administrative, and support service leaders to foster a culture of continuous improvement, patient-centered care, risk management, and regulatory compliance.

KEY RESPONSIBILITIES:

Quality Leadership & Governance

• Lead the hospital's quality and patient safety strategy, including the development and implementation of a hospital-wide Quality Management System (QMS).
• Establish and chair the hospital's Quality Council and relevant sub-committees (e.g., Patient Safety, Infection Control, Risk Management).
• Serve as the primary advisor to executive leadership on all quality-related matters, including accreditation readiness, regulatory compliance, and quality performance.
• Foster a culture of continuous quality improvement, safety, and accountability across all departments.
• Ensure compliance with local, national, and international regulations, including those from the Ministry of Health, Department of Health, and other accreditation bodies.
• Lead the hospital's preparation for JCI accreditation including gap analyses, policy development, and staff readiness.

Performance Improvement & Data Management

• Design and oversee the hospital's Performance Improvement Program, including identification of key KPIs, benchmarking, and dashboard reporting.
• Utilize data analytics and root cause analysis tools (e.g., RCA, FMEA) to drive evidence-based improvements in clinical and operational outcomes.
• Coordinate hospital-wide quality improvement projects in collaboration with departmental leaders.
• Monitor quality metrics and publish regular performance reports for leadership review and decision-making.

Risk Management & Patient Safety

• Develop and implement an effective Risk Management Program to identify, assess, and mitigate clinical and operational risks.
• Lead incident reporting systems, adverse event reviews, and investigations of sentinel events or near-misses.
• Promote a "Just Culture" that encourages transparent reporting and learning from errors without blame.
• Ensure effective operation of patient safety programs, including hand hygiene, medication safety, fall prevention, and infection control.

Policy Development & Document Control

• Oversee the development, approval, implementation, and review of hospital-wide policies, procedures, and SOPs in line with JCI standards.
• Establish and maintain a centralized Document Control System to ensure policy accessibility, version control, and compliance.
• Collaborate with department heads to ensure departmental policies align with overall hospital quality standards.

Training & Staff Engagement

• Organize hospital-wide training programs on quality management, patient safety, accreditation, and performance improvement.
• Conduct orientation sessions for new staff on hospital quality goals, expectations, and standards.
• Provide coaching, mentorship, and professional development opportunities for the Quality Management team.
• Encourage cross-departmental collaboration and staff engagement in quality initiatives.

Internal Audits & Continuous Monitoring

• Plan and lead regular internal audits, clinical practice evaluations, and compliance reviews across all departments.
• Track audit findings and support departments in implementing corrective and preventive actions (CAPA).
• Report audit results to hospital leadership and accreditation bodies as required.
• Maintain a readiness state for unannounced surveys or inspections.

QUALIFICATIONS & EXPERIENCE:

Education & Certifications

• Bachelor's degree in Healthcare Administration, Public Health, Quality Management, or a related clinical field.
• Professional certification in healthcare quality or patient safety (e.g., CPHQ, CPPS, JCI Internal Surveyor, Six Sigma) is highly desirable.

Experience

• Minimum 8–10 years of experience in healthcare quality management, patient safety, or hospital accreditation.
• At least 5 years in a senior leadership or department head role, preferably in a JCI-accredited hospital.
• Demonstrated success in leading hospital-wide quality initiatives and accreditation processes.
• In-depth knowledge of JCI standards, MoH regulations, ISO 15189, and international healthcare quality frameworks.
• Strong understanding of clinical workflows, risk management principles, infection control, and performance improvement tools.

Are you an Engineer - Quality Management passionate about quality management? If so, this opportunity could be for you Join us in Hanoi at B. Braun, a leader in the medical devices industry, where your skills and experience will be recognized and celebrated. Take the next step in your career with us and help shape the future of healthcare

As an Engineer - Quality Management at B. Braun you will play a vital role in leading risk assessment activity for medical plants

Your key responsibilities:

• Lead risk assessment activity for medical plants: Take lead risk assessment activity from QM.
• Respond to create, supervise, and manage the risk assessment management file of medical plant.
• Respond to lead team to involve and do risk assessment of change controls, improvement projects and projects to meet requirements with stakeholders
• Coordinate with stakeholders to executive the risk assessment management file.
• To create/revise the risk assessment documentations shall comply with ISO standards, Global documentations
• Validation activity: Input risk analysis for Validation engineer during prepare validation. Update risk analysis after validation activities
• Project activity: Coordinate with Regional and Global to executive the risk assessment projects, programs. Involve/perform relate tasks to risk analysis as risk assessment expert
• Create/revise/ Training SOP Risk analysis

What you will bring to the team:

• Bachelor's Degree with 2 years of related working experience or Master's degree with 1 year of related working experience in risk management
• Requires working knowledge of technical or production field.
• Knowlegle in ISO 13485, ISO 9001, ISO 14971 is preferred
• Knowledge of root cause analysis or 5 whys analysis. Have experienct about FMEA method/ 5M + 1E during control deviation in production is preferred
• Good English
• Communication. MS Office. Presentation. Team work

What sets B. Braun apart?

B. Braun Vietnam, a subsidiary of one of the world's leading healthcare technology companies, B. Braun Melsungen AG Group, now operates one of the largest medical complexes in Vietnam and has become a prestigious trademark in Vietnam healthcare market. With more than 1,400 employees nationwide and proud to be one of 'Best Companies to Work for' in Asia, we develop high quality "made in Vietnam" products widely being used and appreciated in international and domestic market. Our product offering ranges from hospital consumables to high-tech medical devices and equipment.

Every service provided by B. Braun Vietnam incorporates the entirety of our knowledge and skills, the company's deep understanding of users' needs and extensive expertise. Our mission is to PROTECT and IMPROVE the health of people around the world. We welcome you to join the B. Braun family and share your expertise

What can we offer you?

• Competitive salary and attractive annual bonus
• Guaranteed 13th month salary
• Company health insurance
• Responsibility allowance
• Service award
• Company canteen or lunch allowance
• Company bus for those based in Hanoi Plant (to be included for those working in Plant)
• Exciting company engagement activities

What's next?

Upon receiving your application, our dedicated Talent Acquisition team will review your application. If you stand out, you'll be invited to engage in dynamic interviews, ranging from phone calls to video chats and in-person meetings. Throughout this process, we will keep you informed and inspired with regular updates and feedback. Finally, if you shine through and decide to join us, we will lead you into our seamless onboarding experience. Join us and be part of something extraordinary

We appreciate different perspectives, thoughts, experiences and backgrounds. By strengthening an appreciative, inclusive, respectful and equal working environment, we create a culture in which all our employees feel free to be who they are. To find out more about our commitment to diversity click here

Check us out on Social Media

B. Braun Group LinkedIn

B. Braun Group YouTube

To find out more about B. Braun Vietnam just click here

Job Description
Process Optimization & Automation

• Simplify workflows and improve efficiency through process automation using tools like MS Excel (e.g., Pivot, VLOOKUP).
• Monitor and optimize cost metrics, such as cost per task and cost per 1K orders.
• Stay ahead of industry standards and leverage user feedback to optimize features and strategies.

Policy Implementation & Process Improvement

• Implement and refine policies to improve listing quality, reduce violations, and enhance detection accuracy.
• Stay ahead of industry standards and leverage user feedback to optimize features and strategies.

BPO Management

• Manage external BPO teams to ensure performance meets SLA, task coverage, and backlog clearance goals.
• Drive agent productivity and optimize task allocation through efficient processes.

Quality Control & Risk Management

• Develop internal controls to reduce violations, manage bans/deletions, and ensure compliance with policies.
• Identify and anticipate risks in policy execution and proactively address gaps.

Data Analysis & Performance Optimization

• Analyze performance metrics (e.g., fail rate, trigger rate, violation patterns) and propose solutions for improvement.
• Use data insights to optimize policies, processes, and operational performance.

Key Metrics to Drive

• Performance: SLA, task coverage, backlog clearance, agent productivity, and detection accuracy.
• Cost: Optimize operational costs, including the cost per task and cost per order.
• Quality: Fail rate, trigger rate, leakage, violation reduction, and adherence to QC standards.

Requirements

• At least 2-3 years of experience in e-commerce operations, focusing on product/content quality control and compliance management.
• Strong understanding of how QC impacts other business teams, with the ability to support feature launches, campaigns, and project control at all stages.
• Logical and optimization thinking with the ability to anticipate risks in policy and execution.
• Analytical skills to solve problems and propose data-driven improvements.
• Proficiency in MS tools (e.g., Pivot, VLOOKUP) for data analysis and reporting.
• Detail-oriented, responsible, and adaptable to changing priorities.

Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

This job holder will play crucial role in building a risk and control culture for Agency channel via risk control assignments from PCA and PVA assignment. The job holder is also in charge of risk and control sharing sessions, perform data analysis to monitor sales quality indicators, assess internal controls, conduct internal reviews to support Distribution performance and other request from Line Manager.

Job Roles & Responsibilities:

• Manage the identification of sales area with heightened sales quality risk exposure via data analysis of persistency, CFI, lapse, surrender MI reports across agency sales regions on monthly basis
• Manage the review activities on monthly basis including insurance document retrieval, perform detailed review of insurance policies, customer profile and customer information change request, customer payment request; detailed review of agent profile with sales and service record such as insurance premium collection record, complaint record, result of independent controls performed by relevant stakeholders such as Mystery Shopping (MS), Welcome Call/Sales Quality Call Back (WCC/SQCB), underwriting result, claim result to identify suspicious indicators, sales malpractices and potential fraud activities
• Manage the validation activities to confirm the factual accuracy of suspicious indicators and fact findings via customer call back, sales management interview and/or field check together with Investigation team where required
• Collaborate with relevant departments including but not limited to Policy Services, NBUW, DA, Claim, Market Conduct, Contact Center, DA&I during the review/analysis activities to connect all dots for identification of sales malpractice trend, abnormal sales behavior trend
• Manage escalation and reporting to AD Management on monthly basis with suspicious indicators, fact findings, detailed case study, process control gaps, common pitfalls on periodic basis for remediation actions with relevant stakeholders
• Gain and update job knowledge to remain informed about novelty in the field.
• Other direct request from Line Manager.

Qualifications & Experience:

• BS degree in Finance and Banking, Economics, Statistic or related fields
• At least 5 years of experiences in risk and control, analysis, investigation, market conduct, compliance, audit or relevant field
• Experiences in banking, auditing, consulting in finance or insurance industry is an advantage

Knowledge and skills:

• Proven knowledge of sale performance, sale best practices/malpractices, operational controls, information security
• Proven working experience related to Analysis, Internal Control and/or Auditing, Risk
• Proficient in spreadsheets, databases, MS Office
• Sound and practical business acumen and business judgment
• Good analytical skill, negotiation skill, problem solving skill
• Professional communication skills, presentation, reporting in English and Vietnamese
• Hands on experience with reporting and analysis for the assigned indicators
• Has abilities to work independently with high quality of deliverables, to transfer knowledge and to deliver training

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

Mô tả công việc:

(Mức lương: Thỏa thuận)

Job Purpose:

Take care of the supplier management for the production of the product lines, including but not limited to Electronic Pen, tablet to ensure the production with reliable high-quality.

Key Responsibilities:

 Work with engineering to introduce new project and move forward to smooth mass production.

Ensure production quantity at supplier and timely delivery to customer.

eview and improve production yield rate, pursue the continuous improvement of production capability of contracted EMS/ODM/supplier to achieve best cost.

ey parts vendor regular on-site check and quality improvement follow up.

romote supplier quality management based on the quality status feedbacked from customer & market.

ead the issue resolution and root-cause analysis processes associated with supplier quality issues.

erform audits at the EMS/Suppliers to ensure compliance with company strategy.

omplete other tasks assigned from the line manager.

Chức vụ: Nhân Viên/Chuyên Viên

Hình thức làm việc: Toàn thời gian

Quyền lợi được hưởng:

As company policy; 13th salary; Performance Bonus

Travel to oversea; Premium Health Insurance; Annual Health Check

Maximum 17 annual leave days/year.

Yêu cầu bằng cấp (tối thiểu): Đại Học

Yêu cầu công việc:

 Bachelor's Degree or equivalent required, and ma in Electronic or Mechanical is preferred.

amiliar with production, 3 years or more experience on engineering or quality management in electronic or mechanical industry.

luent English in oral and writing, which can be as the working language, Japanese as 2nd foreign language is preferred.

ood office skills at Microsoft office such as Excel, PowerPoint, etc.

esult oriented, ability to multi-task, negotiation and problem-solving skills with partners.

team player, good communication and coordination skills which can support build interactions among multiple functions.

igh motivation, sense of responsibility, self-discipline & willing to learn.

Yêu cầu giới tính: Nam/Nữ

Ngành nghề: Quản Lý Chất Lượng (QA/QC),Sản Xuất/Lắp Ráp/Chế Biến,Điện/Điện Tử/Điện Lạnh

Đại Học

Không yêu cầu

• Analyze existing manufacturing processes to identify bottlenecks, inefficiencies, and areas for improvement.
• Develop and implement solutions to optimize workflows, reduce waste, and enhance productivity.
• Utilize lean manufacturing tools and techniques (e.g., 5S, Kaizen, Six Sigma) to drive continuous improvement initiatives.
• Design and conduct experiments to test and validate process changes.
• Collect and analyze process data to measure performance and identify trends.
• Develop standard operating procedures (SOPs) and training materials for new or revised processes.
• Collaborate with production staff, management, and other departments to ensure successful implementation of improvements.
• Monitor the effectiveness of implemented solutions and make adjustments as necessary.
• Prepare reports and presentations on process improvement projects and their outcomes.
• Foster a culture of continuous improvement throughout the organization.

• Bachelor's degree in Industrial Engineering, Mechanical Engineering, or a related field.
• Minimum of 4 years of experience in process engineering, manufacturing, or operations improvement.
• Proven experience with lean manufacturing principles and Six Sigma methodologies (certification is a plus).
• Strong analytical and problem-solving skills with the ability to interpret complex data.
• Proficiency in process mapping, simulation, and statistical analysis tools.
• Excellent project management and organizational skills.
• Effective communication and interpersonal skills, with the ability to collaborate with diverse teams.
• Experience with CAD software and manufacturing execution systems (MES) is beneficial.
• Knowledge of quality management systems (e.g., ISO 9001) is advantageous.
• A proactive and hands-on approach to problem-solving.

• Analyze current manufacturing processes to identify inefficiencies, waste, and areas for improvement.
• Design, develop, and implement process improvements using Lean Manufacturing tools (e.g., 5S, Kaizen, Value Stream Mapping, Poka-Yoke).
• Lead and facilitate cross-functional improvement projects from initiation to completion.
• Develop and maintain standard operating procedures (SOPs) and work instructions for optimized processes.
• Train production staff and other stakeholders on new processes and continuous improvement methodologies.
• Monitor process performance through data collection and analysis, tracking key performance indicators (KPIs).
• Identify root causes of production issues and implement corrective and preventative actions.
• Collaborate with engineering and quality teams to ensure process changes meet technical and quality standards.
• Support the implementation of new technologies and equipment to improve process efficiency.
• Contribute to the development of a strong continuous improvement culture within the organization.
• Conduct process audits and assessments to ensure ongoing adherence to improved standards.
• Prepare reports and presentations on process improvement initiatives and their outcomes.
• Research and recommend best practices in industrial engineering and process optimization.

• Bachelor's degree in Industrial Engineering, Mechanical Engineering, Chemical Engineering, or a related field.
• Minimum of 4-6 years of experience in process improvement, Lean Manufacturing, or industrial engineering within a manufacturing setting.
• Demonstrated experience in applying Lean tools and methodologies to achieve measurable results.
• Strong analytical, problem-solving, and data interpretation skills.
• Excellent communication, interpersonal, and facilitation skills.
• Proficiency in process mapping and documentation tools.
• Experience with project management principles.
• Familiarity with quality management systems (e.g., ISO 9001) is a plus.
• Ability to work effectively in a hybrid environment, balancing on-site operational involvement with strategic analysis.
• A proactive and results-oriented mindset.

• Analyze existing industrial processes to identify inefficiencies and areas for improvement.
• Develop and implement process optimization strategies using methodologies like Lean Six Sigma.
• Design and document new processes and workflows to enhance operational efficiency.
• Collect and analyze data related to process performance, productivity, and quality.
• Develop and implement key performance indicators (KPIs) to measure the effectiveness of process improvements.
• Collaborate with cross-functional teams to implement process changes and ensure successful adoption.
• Train employees on new processes and best practices.
• Conduct root cause analysis for process failures and implement corrective actions.
• Prepare reports and presentations to communicate findings and recommendations to management.
• Stay updated on industry best practices and emerging technologies in process improvement.

• Bachelor's degree in Industrial Engineering, Mechanical Engineering, Operations Management, or a related field.
• Minimum of 5 years of experience in process improvement, operations management, or industrial engineering.
• Proven experience with Lean Manufacturing, Six Sigma, or other process optimization methodologies.
• Strong analytical and problem-solving skills.
• Proficiency in data analysis tools (e.g., Excel, Minitab) and process mapping software.
• Excellent communication and interpersonal skills for effective collaboration with remote teams.
• Ability to manage projects and drive change initiatives.
• Experience in developing and implementing KPIs.
• Strong understanding of quality management principles.
• Certification in Lean Six Sigma (Green Belt or Black Belt) is a strong asset.