156 Reception Manager jobs in Vietnam

Our client is seeking a charismatic and highly organized Front Desk Manager to oversee the reception operations at their premier establishment in Quy Nhon, Binh Dinh, VN . This role is crucial for creating a welcoming and efficient first impression for all guests. The Front Desk Manager will be responsible for leading the front desk team, managing reservations, ensuring exceptional guest service, and handling administrative tasks related to front office operations. A hybrid work model means you will be on-site during key operational hours, with opportunities for remote administrative work or planning.

Key Responsibilities:

• Manage and lead the front desk team, including training, scheduling, and performance management.
• Oversee daily front desk operations, ensuring smooth check-in and check-out processes.
• Handle guest inquiries, requests, and complaints professionally and efficiently, striving for guest satisfaction.
• Manage reservation systems, ensuring accuracy and optimizing occupancy.
• Implement and maintain high standards of guest service and hospitality.
• Coordinate with other departments (e.g., Housekeeping, Food & Beverage) to ensure seamless guest experiences.
• Prepare daily reports, such as occupancy reports, revenue summaries, and guest feedback analysis.
• Maintain the lobby area's appearance and ambiance, ensuring it is clean, tidy, and welcoming.
• Assist with the development and implementation of front desk policies and procedures.
• Manage petty cash, reconcile front desk transactions, and oversee billing.
• Identify opportunities to upsell services and amenities to guests.
• Handle any security or emergency situations calmly and effectively.
• Conduct regular team meetings to discuss performance, goals, and operational updates.

Qualifications:

• Proven experience in hospitality management, particularly in front office or guest services.
• Strong leadership and team management skills.
• Excellent customer service and interpersonal skills.
• Proficiency with property management systems (PMS) and reservation software.
• Ability to work under pressure and handle multiple tasks simultaneously.
• Good organizational and time management skills.
• Adept at problem-solving and conflict resolution.
• Familiarity with hotel operations and industry best practices.
• Fluency in Vietnamese and English, both written and spoken.
• A degree or diploma in Hospitality Management or a related field is preferred.
• Flexibility to work shifts, including weekends and holidays as required by the operational needs.

This role offers a fantastic opportunity to shape the guest experience in a renowned establishment, with the flexibility of a hybrid working arrangement.

Our client, a renowned hospitality establishment, is seeking an experienced and charismatic Front Desk Manager to oversee guest services in Buon Ma Thuot, Dak Lak, VN . This is an on-site position requiring excellent leadership and guest interaction skills.

As the Front Desk Manager, you will be responsible for managing the daily operations of the front desk, ensuring exceptional guest experiences from arrival to departure. You will lead a team of front desk staff, train them on service standards, and handle guest inquiries and complaints with professionalism and efficiency. Your role is crucial in creating a welcoming atmosphere and maintaining the high standards of service our client is known for.

Key Responsibilities:

• Oversee all front desk operations, ensuring smooth check-ins and check-outs.
• Manage and train front desk staff, providing guidance and support.
• Handle guest inquiries, requests, and complaints in a timely and courteous manner.
• Ensure accurate billing and payment processing.
• Maintain the cleanliness and organization of the front desk area.
• Develop and implement guest service standards and procedures.
• Monitor staff performance and provide regular feedback.
• Coordinate with other departments to ensure seamless guest experiences.
• Manage room inventory and assist with reservations as needed.
• Uphold the reputation and standards of the establishment.

Qualifications:

• Proven experience in hotel front desk operations, with at least 2 years in a supervisory or managerial role.
• Excellent customer service and communication skills.
• Strong leadership and team management abilities.
• Proficiency in hotel management software.
• Knowledge of hospitality best practices.
• Ability to remain calm and professional under pressure.
• High school diploma or equivalent; hospitality management degree is a plus.
• Fluency in Vietnamese; English proficiency is highly desirable.

This is an excellent opportunity for a dedicated hospitality professional to take on a leadership role and contribute to the success of a popular establishment.

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
The Front Desk Supervisor provides leadership and guidance to Front Desk staff during the assigned shift to ensure that consistent quality service is provided.
**What will I be doing?**
As the Front Desk Supervisor, you will be responsible for performing the following tasks to the highest standards:
- Supervise Front Desk staff to ensure smooth and efficient operation during the assigned shift.
- Communicate effectively both verbally and in writing to provide clear directions to staff.
- Assign and instruct Guest Service Agents in the details of work, observing their performance and encouraging improvements.
- Use creative management skills to solve guest and team member problems, ensuring compliance with company standards to ensure consistent high-quality guest relations.
- Manage desk, resolve guest concerns, handles emergencies and other challenges that may occur during the assigned shift, implementing resolutions by using discretion and judgment.
- Greet customers immediately with a friendly and sincere welcome, using a positive and clear speaking voice.
- Listen to and understand requests, issues and situations from both guests and team members.
- Regular attendance in conformance with the standards established by Hilton from time to time.
- Work varying schedules to reflect the business needs of the hotel due to the cyclical nature of the hospitality industry.
- Support and motivate front desk team members by leading by example and employing competent and consistent management practices.
- Actively take part in training the team, supporting and leading formal training sessions and focusing on on-the-job training to ensure that all team members are of the same standard.
- Attend training where and when required.
- Act as a coach and mentor to team members, reinforcing standards and expectations and motivating team members to strive for established targets.
- Maintain discipline amongst team members, ensuring consistency in accordance with the team member handbook, Chinese Labor Law and HR guidelines.
- Be involved with the development of high potential team members to ensure that all team members are trained to progress to the next level of their career.
- Contribute to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests.
- Responsible for the smooth induction and facilitation of training for new team members, ensuring that they are trained to the minimum level standard and that they can competently complete their jobs and know what is expected of them.
- Create a warm and welcoming arrival for guests, ensuring that they feel expected and immediately "at-home" when they arrive.
- Check-in guests in accordance with their reservation details, ensuring that the registration cards are completed, reservation information confirmed, Hilton Honors and Frequent Flyer numbers enquired, and method of payment is secured.
- Ensure that guests are escorted to their rooms, hotel facilities and room features are explained, and luggage is delivered in a prompt manner.
- Handle complaints promptly and efficiently, taking the necessary action, and informing the Guest Relations Manager or Guest Service Manager to follow-up where appropriate.
- Follows-up with all guests to ensure satisfaction with problem resolutions.
- Maintain awareness of guests' profiles and specific preferences, ensuring that they are acted upon for each reservation.
- Act as the first point of contact and liaison for VIP guests, ensuring that they are treated personally and recognized as an individual.
- Liaise with Sales, Reservations and the Business Development teams to handle corporate guests.
- Promote Hilton Honors and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received.
- Allocate room in accordance to the guests' reservations, preferences and remarks, maintaining a systemized and sales focused approach to room inventory management.
- Ensure that guests' profiles and information is input into the Police Report system in a timely and accurate way.
- Apply Hilton brand standards in each and every action, acting as a role model and example of how the standards should be carried out in a practical setting.
- Knowledgeable of the hotel's facilities and services as well as basic knowledge of Hilton International, MEAP and other properties in China.
- Up to date with information on facilities, attractions, places of interest, sights and activities in and around the hotel.
- Ensure communication, coordination and cooperation between the front desk and other operating departments, specifically Housekeeping, F&B and Accounts.
- Maintain hotel systems to ensure accuracy of information and data, and that it is easy to use and operate, in an organized and systemized way.
- Ensure that the Front Desk equipment and systems are functioning at all times, and that the area is maintained in a clean, tidy and organized way.
- Pass on information effectively, ensuring that all necessary details are communicated to the intended person and that any pending action is completed, and guest satisfaction is confirmed.
- Conduct daily briefings, shift handovers, attend meetings and effectively communicate information to team members.
- Ensure that the Assistant Front Desk and Guest Service Managers are kept aware and up to date with operational issues.
- Ensure that the day-to-day functions of the front desk are completed, including but not limited to Guest Service Manager's checklists, trace reports, credit limit checks, online back-ups, allocation of rooms, Lost Interface, Pay-Masters, discount and rate discrepancies, and registration cards.
- Check registration cards, meetings and functions information, billing instructions, financial records and reservation backups to ensure that all information received is acted upon.
- Complete reports where and when requested, ensuring that they are complete and delivered on time to the respected parties.
- Ensure that the front desk is kept stocked and maintained with requisitions and that par levels are maintained, and stock tracked.
- Keep up to date and aware of competitor activities in order to be proactive and create market advantage.
- Adhere to the hotel selling strategy of Demand Based Pricing and maintain rate integrity by offering clear, transparent, and value for money rates to guests.
- Comply with Health & Safety, Emergency Management, the Disaster manual, Fire procedures and regulations. In the absence of the Guest Relations Manager, be a part of the Fire Team and take action accordingly.
- Adhere strictly to standard cash handling procedures amongst team members, ensuring that all team members balance their float and drop the required amount.
- Adhere to the company's credit policy at all times when handling cash, credit card transactions, city ledgers, providing currency exchange services, LPO and third-party payments for rooms, meetings, F&B and any other charges that may be incurred by guests.
- Maintain safety deposit boxes, ensuring that guests' valuables are safe and secure at all times.
- Follow-up on outstanding accounts to ensure no loss of revenue and secure method of payment for upcoming reservations.
- Maintain the efficiency of departure by checking all guests' folios to ensure accuracy of charges.
- Manage costs effectively by minimizing and controlling expenses.
- Maintain awareness of sales opportunities within the hotel, maximizing revenue in an ethical and responsible manner, adhere to Hilton brand standards and ensuring that guests receive value for money.
- Handle guest relocations as required.
- Familiar with and master the Front Desk system.
- Carry out any other reasonable duties and responsibilities as assigned.
- The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
**What are we looking for?**
A Front Desk Supervisor serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Able to read, write, speak and understand the English language to communicate effectively with guests and employees.
- Able to access and accurately input information using a moderately complex computer system, including Hilton property management systems.
- Good interpersonal skills to provide overall guest satisfaction.
- Basic mathematical comprehension to understand and interpret numbers as they apply to operations in hotels.
- Able to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect and analyse accurate information and resolve conflicts.
- Able to work under pressure and deal with stressful situations during busy periods.
- 2 to 3 years of related working experience preferred.
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Front Desk Supervisor_
**Location:** _null_
**Requisition ID:** _HOT0BRG4_
**EOE/AA/Disabled/Veterans**

Attractive Package
- Multinational company working environment

**RESPONSIBILITES**:
**1. Receptionist (full time)**
- Warmly welcome guests/employees (call them by name), take guests to the correct meeting rooms and serve water/coffee to guests
- Answer phone calls promptly (within 2 rings), take phone messages and follow the phone call guideline
- Deliver mail/newspaper/magazine delivery and quickly handle secretary work (printing/scan/photocopy) for guests/senior members when being requested
- Be on top of the schedule of the meeting rooms, so that she could switch rooms for team members when needed

**2. Reception area (including guest waiting zone) and Meeting room management**

**2.1 Functioning meeting rooms to enable meeting efficiency**
- Ensure the equipment in all the meeting rooms (video conference system, Phone system, AC system, air purifier, public phone charger cabinet, electronic socket, etc.) are well functioned for daily operations
- Know how to use the office equipment so she can support employees/guests in adjusting them.

**2.2 Cleanliness, safety and beauty**
- Office tour: Ensure smooth operation for the office twice a day
- Ensure the cleanliness, safety, and beauty of the above areas

**REQUIREMENTS**:

- Working experience in Receptionist/ Administration/ Office
- companies/restaurant that are famous for having awesome customer experience.
- Create a very good first impression, i.e. having positive energy, cheerful smile and
- warm characteristics that everyone wants to talk and smile back;

563991

Our client is looking for a friendly and efficient Customer Service Representative to manage their front desk operations in **Thanh Hoa, Thanh Hoa, VN**. This is an on-site position, offering a stable and professional work environment. You will be the first impression for visitors and clients, ensuring a welcoming and organized reception area.

As a Customer Service Representative, your primary responsibilities will include:

• Greeting and welcoming visitors in a professional and courteous manner.
• Answering and directing phone calls to the appropriate personnel.
• Managing incoming and outgoing mail and deliveries.
• Scheduling appointments and managing meeting room bookings.
• Assisting with general administrative tasks such as data entry, filing, and document preparation.
• Providing information about the company and its services to clients and visitors.
• Maintaining the cleanliness and organization of the reception area.
• Handling customer inquiries and resolving basic issues promptly.
• Coordinating with different departments to ensure smooth operations.
• Assisting with any ad-hoc administrative duties as required by management.

The ideal candidate will have excellent interpersonal skills, a professional demeanor, and a commitment to providing outstanding customer service. You should be organized, detail-oriented, and able to manage multiple tasks efficiently. Familiarity with office equipment and basic computer skills is essential.

Qualifications:

• Proven experience in a customer service or front desk role.
• Excellent communication and interpersonal skills.
• Proficiency in MS Office Suite (Word, Excel, Outlook).
• Strong organizational and time-management abilities.
• Ability to remain calm and professional under pressure.
• High school diploma or equivalent; associate's degree is a plus.
• Customer-focused attitude.
• Ability to work reliably and punctually at the specified location.

If you are a proactive and customer-oriented individual seeking a rewarding role in **Thanh Hoa, Thanh Hoa, VN**, we encourage you to apply!

Our client, a renowned hospitality establishment, is seeking an experienced and charismatic Hotel Front Desk Manager to lead their guest services team. This pivotal role is responsible for ensuring a seamless and exceptional guest experience from arrival to departure. You will manage the front desk operations, including check-in/check-out procedures, reservations, and guest inquiries. Key responsibilities involve training, supervising, and motivating the front desk staff to provide outstanding customer service. You will handle guest complaints and concerns with professionalism and efficiency, aiming to resolve issues to the guest's satisfaction. The ideal candidate will have a deep understanding of hotel management systems (PMS), strong leadership capabilities, and excellent communication and interpersonal skills. You will be responsible for managing front desk staffing schedules, ensuring adequate coverage at all times. A passion for hospitality, a meticulous attention to detail, and the ability to remain calm and effective under pressure are crucial. You will also oversee the handling of guest accounts, payments, and other financial transactions. This role requires a proactive approach to guest satisfaction, aiming to exceed expectations and build guest loyalty. A strong background in customer service and previous supervisory experience in a hotel setting are essential.

Key Responsibilities:

• Oversee all front desk operations and guest services.
• Manage and train front desk staff, ensuring high standards of customer service.
• Handle guest check-ins and check-outs, ensuring accuracy and efficiency.
• Respond to guest inquiries, requests, and complaints promptly and professionally.
• Manage reservations and room inventory.
• Ensure the smooth operation of the hotel's Property Management System (PMS).
• Develop and implement front desk policies and procedures.
• Manage front desk staffing schedules and workload distribution.
• Oversee cash handling, billing, and guest account reconciliation.
• Strive to enhance guest satisfaction and promote repeat business.

Qualifications:

• Proven experience in hotel front desk operations, with supervisory or management experience.
• Excellent customer service and interpersonal skills.
• Proficiency in Property Management Systems (PMS) and reservation software.
• Strong leadership, training, and team management abilities.
• Ability to handle guest complaints and resolve issues effectively.
• Knowledge of hotel operations and industry best practices.
• Excellent organizational and time management skills.
• Flexibility to work various shifts, including weekends and holidays.
• Bachelor's degree in Hospitality Management or a related field is preferred.

Our client is seeking a highly organized and customer-focused Hotel Front Desk Supervisor to join their remote team. This role is crucial for ensuring smooth and efficient operations at the front desk, providing exceptional service to guests, and supporting the overall guest experience. You will be responsible for overseeing front desk operations, managing guest check-ins and check-outs, handling inquiries and requests, and resolving guest issues promptly and professionally. Your duties will include supervising and training front desk staff, ensuring adherence to hotel policies and procedures, managing reservations, and handling billing and cash handling procedures accurately. The ideal candidate will have previous experience in a hotel front desk role, with at least some supervisory experience. Excellent communication, interpersonal, and problem-solving skills are essential. You should be proficient in using hotel property management systems (PMS) and have a strong understanding of customer service best practices in the hospitality industry. This remote position requires a self-motivated individual with the ability to manage tasks efficiently and maintain a high level of professionalism. You will play a vital role in guest satisfaction, acting as the first point of contact for many visitors. Your ability to lead a team, ensure operational efficiency, and create a welcoming atmosphere, even from a distance, will be key to success. We are looking for someone who is passionate about hospitality and dedicated to providing memorable experiences for our guests.

Key Responsibilities:

• Oversee front desk operations.
• Supervise and train front desk staff.
• Manage guest check-ins and check-outs.
• Handle guest inquiries and resolve issues.
• Ensure accurate billing and cash handling.
• Maintain hotel reservation systems.
• Uphold hotel service standards.
• Coordinate with other hotel departments.

Our client, a renowned hospitality establishment, is seeking a polished and customer-centric Hotel Front Desk Manager to lead their front office operations in **Thai Binh, Thai Binh, VN**. This role offers a hybrid arrangement, allowing for strategic planning and administrative tasks remotely, complemented by essential on-site management of front desk operations. You will be responsible for ensuring exceptional guest experiences from check-in to check-out, managing the front desk team, and overseeing all related administrative functions. Key duties include training and supervising front desk staff, developing and implementing front desk procedures, and managing guest reservations and inquiries. You will also be responsible for handling guest complaints and resolving issues promptly and professionally, maintaining high standards of service quality. Financial responsibilities include overseeing cash handling, processing payments, and preparing daily reports. The ideal candidate will possess excellent leadership, communication, and interpersonal skills, with a passion for hospitality and a commitment to guest satisfaction. A minimum of 4 years of experience in hotel front desk operations, with at least 2 years in a supervisory or management role, is required. Proficiency in hotel management software (PMS) and reservation systems is essential. A diploma or degree in Hospitality Management, Tourism, or a related field is advantageous. You must have a strong understanding of hotel operations, customer service best practices, and a meticulous eye for detail. This is a rewarding opportunity to contribute to a distinguished hospitality brand and grow your career in a dynamic sector.

Our client, a leading hospitality group, is seeking a dynamic and experienced Senior Front Desk Manager to oversee operations at a premier hotel located in the heart of Da Nang . This is an exciting opportunity to join a growing team and contribute to the exceptional guest experience that our client is known for. The ideal candidate will possess strong leadership skills, a passion for customer service, and a comprehensive understanding of hotel operations. As Senior Front Desk Manager, you will be responsible for managing the day-to-day operations of the front desk, including check-in/check-out procedures, guest inquiries, reservations, and concierge services. You will lead, train, and motivate a team of front desk agents, ensuring they provide efficient and courteous service to all guests. Your duties will include scheduling, performance management, and ensuring adherence to all hotel policies and procedures. Furthermore, you will be tasked with developing and implementing strategies to enhance guest satisfaction, resolve complaints effectively, and maximize revenue through upselling and cross-selling opportunities. This role requires a proactive approach to problem-solving and the ability to maintain composure in high-pressure situations. You will also be involved in budget management, inventory control for front office supplies, and coordinating with other hotel departments to ensure seamless service delivery. The ability to communicate effectively in both English and Vietnamese is essential. Experience with property management systems (PMS) is a must. We are looking for a candidate with at least 5 years of experience in a supervisory or managerial role within the hotel industry, preferably with a background in front office operations. A Bachelor's degree in Hospitality Management or a related field is preferred. If you are a results-oriented leader with a commitment to excellence and a desire to shape the future of hospitality in Da Nang, we encourage you to apply. This position offers a competitive salary, comprehensive benefits, and opportunities for professional growth within a reputable organization. You will have the opportunity to work in a beautiful coastal city and contribute to its vibrant tourism sector.