108 Reservation Agent jobs in Vietnam
Reservation Agent

Posted 4 days ago
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**Job Number** 25112821
**Job Category** Reservations
**Location** JW Marriott Hotel & Suites Saigon, Corner Hai Ba Trung Street & Le Duan Boulevard, Hochiminh City, Viet Nam, Viet Nam, 7000 VIEW ON MAP
**Schedule** Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
Customer Service
Posted today
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(Mức lương: Thỏa thuận)
This position belongs to sale devision
- Communicate with customers for Quotation, Sample Development, Mass Production Delivery.
- Work with other departments (Engineer, Purchasing, Production, Quality) to handle customer orders and other issues related to production & quality.
- Receive POs from customers and create production requests and manage production plans to deliver on time.
- Create shipping documents (Invoice, Packing List,.) to send Logistics Department for customs declaration.
- Track and follow with Accounting Department for payment schedule from customers.
- Other sales reports,.
**Chức vụ**: Nhân viên/Chuyên viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
Cơ hội du lịch
Company trip and teambuilding activities
Phiếu giảm giá
Free lunch & dinner at factory
**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề
**Yêu cầu công việc**:
- Experience in manufacturing company is priority
- MS Office
- English fluently
**BENEFITS**:
- Professional working environment
- Free lunch & dinner at factory
- Yearly salary review
- Company trip and teambuilding activities
- Opportunity to join a training course (ISO, QAQC skill, Auditor skill, management skill, soft skill.)
- Shuttle buses from Hanoi city to the factory
- Other benefits under current Vietnamese labor law
LOCATION: Lô K1-2 KCN Đại Đồng - Hoàn Sơn, Phường Tân Hồng, thành phố Từ Sơn, Bắc Ninh
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: Chăm Sóc Khách Hàng,Giao Nhận Hàng,Kho Vận
Trung cấp - Nghề
Không yêu cầu
Customer Service Supervisor
Posted today
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Responsibilities:
- Supervise and manage a team of customer service representatives.
- Provide training, coaching, and performance feedback to team members.
- Handle and resolve escalated customer complaints and issues.
- Monitor customer interactions to ensure quality and adherence to service standards.
- Develop and implement customer service policies and procedures.
- Analyze customer feedback and service metrics to identify areas for improvement.
- Ensure timely and accurate responses to customer inquiries across all channels.
- Maintain a high level of customer satisfaction and loyalty.
- Collaborate with other departments to resolve customer issues effectively.
- Prepare reports on customer service performance and team productivity.
Qualifications:
- Bachelor's degree in Business Administration, Communications, or a related field.
- Minimum of 4 years of experience in customer service, with at least 1 year in a supervisory role.
- Proven ability to lead and motivate a team.
- Excellent communication, interpersonal, and problem-solving skills.
- Strong understanding of customer service principles and best practices.
- Experience with customer service software and CRM systems.
- Ability to handle difficult customer situations with professionalism and empathy.
Customer Service Representative
Posted today
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You will be the first point of contact for our customers, handling inquiries, resolving issues, and providing information about our products and services. Responsibilities include answering phone calls, responding to emails, and managing customer support tickets with professionalism and efficiency. You will strive to deliver exceptional customer experiences, ensuring customer satisfaction and loyalty. This involves actively listening to customer concerns, identifying solutions, and escalating complex issues when necessary. You will maintain accurate customer records and document all interactions in our CRM system. The ability to multitask, manage time effectively, and adapt to changing customer needs is crucial.
Key responsibilities include:
- Handling inbound customer inquiries via phone, email, and chat.
- Providing information about products, services, and policies.
- Resolving customer complaints and issues in a timely and satisfactory manner.
- Documenting all customer interactions and transactions in the CRM system.
- Following communication protocols, guidelines, and policies.
- Identifying and escalating priority issues to the appropriate internal teams.
- Gathering customer feedback and sharing it with relevant departments for service improvement.
- Maintaining a high level of product knowledge.
- Achieving personal and team customer satisfaction goals.
- Contributing to team efforts by accomplishing related results as needed.
We are looking for candidates with excellent communication and interpersonal skills, along with a strong ability to empathize with customers. Previous experience in a customer service role is preferred. Proficiency in using computers and common software applications, including CRM systems, is essential. The ability to remain calm and professional under pressure, coupled with strong problem-solving skills, is a must. A positive attitude and a genuine desire to help customers are highly valued. If you are a people-oriented individual looking for a rewarding role with a hybrid work setup, we encourage you to apply.
Customer Service Representative
Posted today
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Responsibilities:
- Respond to customer inquiries and resolve issues promptly and professionally via phone, email, and chat.
- Provide information about products and services.
- Process orders, applications, and requests.
- Troubleshoot customer problems and provide effective solutions.
- Maintain customer records and update account information.
- Escalate complex issues to appropriate departments when necessary.
- Follow communication scripts and guidelines.
- Identify opportunities to improve customer service processes.
- Gather customer feedback and report it to management.
- Strive to achieve excellent customer satisfaction ratings.
- High school diploma or equivalent; some college or customer service training is a plus.
- Proven experience in customer service or a related role.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Proficiency in using customer service software and CRM systems.
- Ability to multitask and manage time effectively.
- A positive and patient demeanor.
- Adaptability to changing customer needs and business processes.
- Ability to work independently in a remote setting.
- Basic computer proficiency.
Customer Service Representative
Posted today
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Customer Service Representative
Posted today
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Job Description
Key Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email, and chat.
- Provide accurate information regarding products, services, policies, and procedures.
- Resolve customer complaints and issues efficiently and effectively, aiming for first-contact resolution.
- Process customer orders, returns, and exchanges accurately.
- Document all customer interactions and resolutions in the CRM system.
- Escalate complex issues to supervisors or relevant departments when necessary.
- Identify customer needs and help customers find the right solutions.
- Maintain a positive attitude and contribute to a collaborative team environment.
- Adhere to company quality standards and service level agreements.
Qualifications:
- High school diploma or equivalent required; some college or vocational training is a plus.
- Proven experience in a customer service or call center role.
- Excellent verbal and written communication skills.
- Strong listening and interpersonal skills.
- Ability to remain calm and professional under pressure.
- Proficient in using computer systems and customer service software.
- Ability to multitask and manage time effectively.
- A genuine desire to help customers and resolve their issues.
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Customer Service Specialist
Posted today
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Customer Service Representative
Posted today
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Job Description
Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide information about products and services, and assist with order placement.
- Resolve customer complaints and issues efficiently and effectively.
- Process customer orders, returns, and exchanges accurately.
- Document customer interactions and maintain detailed records in the CRM system.
- Follow communication scripts and guidelines to ensure consistency.
- Identify and escalate priority issues to the appropriate departments.
- Gather customer feedback and share insights to improve services.
- Adhere to all company policies and procedures regarding customer service.
- Contribute to team efforts and achieve departmental goals.
- High school diploma or equivalent.
- Proven customer support experience or experience as a client service representative.
- Excellent communication and interpersonal skills.
- Strong problem-solving and active listening skills.
- Proficiency with CRM software and help desk systems.
- Ability to multitask, prioritize, and manage time effectively.
- Patience and empathy when dealing with customers.
- Ability to work effectively in a hybrid environment.
- Basic computer literacy and typing skills.
Customer Service Representative
Posted today
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Job Description
Key Responsibilities:
- Handle customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide accurate information about products, services, and company policies.
- Troubleshoot and resolve customer issues, escalating complex problems to the appropriate departments when necessary.
- Process orders, returns, and exchanges efficiently.
- Maintain detailed records of customer interactions, transactions, comments, and complaints in the CRM system.
- Identify and assess customers' needs to achieve satisfaction.
- Build sustainable relationships and trust with customers through open and interactive communication.
- Follow communication procedures, guidelines, and policies.
- Gather customer feedback and share insights with the team to improve service quality.
- Contribute to team efforts by accomplishing related results as needed.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Proven customer support experience or experience as a client service representative.
- Excellent communication and active listening skills.
- Strong phone contact handling skills and active listening.
- Customer orientation and ability to adapt/respond to different types of characters.
- Ability to multi-task, set priorities, and manage time effectively.
- Proficiency in using computer systems and customer service software.
- Patience and empathy when dealing with customer concerns.
- A positive attitude and a commitment to providing excellent service.
- Ability to work collaboratively within a team environment.
This is an excellent opportunity to grow your career in customer service within a supportive environment in **Can Tho, Can Tho, VN**. Join us and become a key part of our commitment to customer satisfaction.