2 Resident Liaison jobs in Vietnam
Resident Services Assistant
Ho Chi Minh City
Keppel Land Limited
Posted today
Job Viewed
Job Description
Meets and greets arriving guests, engage each guest as a unique individual and listen attentively to their requests.
- Perform accurate check ins and check outs of guests daily
- Answer the telephone in a timely and professional manner
- Reviews the arrival list daily and assists in preparing and distributing welcome amenities
- Escort VIPs to their rooms and check them in before their arrival
- Attends promptly to customers' inquiries and assists them with their needs
- Listen to guest’s complaints or concerns and resolve their issue in a timely manner
- When it comes to complaints, provide solutions to their issues or concerns
- Logs the day's activities in a logbook to ensure that the next person on duty is familiar with everything that needs extra attention
- Acknowledge all the facilities of the hotel and knows the surrounding areas when asked for directions
- Responsible for a cash float throughout the shift and ensuring it balances correctly at the end of shift
- Promote a safe working environment
- Learn and adhere to all fire and emergency procedures, including procedures for handling of the fire panel, ensuring guest safety and participate in an evacuation if necessary
- Practice safe working habits, including bending and lifting appropriately to avoid injury, reporting hazards, appropriate use of cleaning chemicals and working to minimize tripping hazards
- Comply with the Hotel Policies, Procedures and Code of Ethics
- Performs any additional tasks which are assigned by management
JOB REQUIREMENTS
- Be comfortable working in a team environment and should be able to motivate others to deliver quality services to their guests
- Have good listening skills
- Have good problem solving skills with attention to details, patience to stay polite, even in stressful situations.
BUSINESS UNIT
Keppel Land Limited
- Perform accurate check ins and check outs of guests daily
- Answer the telephone in a timely and professional manner
- Reviews the arrival list daily and assists in preparing and distributing welcome amenities
- Escort VIPs to their rooms and check them in before their arrival
- Attends promptly to customers' inquiries and assists them with their needs
- Listen to guest’s complaints or concerns and resolve their issue in a timely manner
- When it comes to complaints, provide solutions to their issues or concerns
- Logs the day's activities in a logbook to ensure that the next person on duty is familiar with everything that needs extra attention
- Acknowledge all the facilities of the hotel and knows the surrounding areas when asked for directions
- Responsible for a cash float throughout the shift and ensuring it balances correctly at the end of shift
- Promote a safe working environment
- Learn and adhere to all fire and emergency procedures, including procedures for handling of the fire panel, ensuring guest safety and participate in an evacuation if necessary
- Practice safe working habits, including bending and lifting appropriately to avoid injury, reporting hazards, appropriate use of cleaning chemicals and working to minimize tripping hazards
- Comply with the Hotel Policies, Procedures and Code of Ethics
- Performs any additional tasks which are assigned by management
JOB REQUIREMENTS
- Be comfortable working in a team environment and should be able to motivate others to deliver quality services to their guests
- Have good listening skills
- Have good problem solving skills with attention to details, patience to stay polite, even in stressful situations.
BUSINESS UNIT
Keppel Land Limited
This advertiser has chosen not to accept applicants from your region.
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Remote Executive Housekeeper - Luxury Property Management
51000 An Thanh
WhatJobs
Posted today
Job Viewed
Job Description
Our client manages high-end residential properties and seeks an exceptionally detail-oriented and experienced Remote Executive Housekeeper to oversee housekeeping operations and standards across our portfolio. While the role is remote, it requires hands-on training and quality control checks at various properties. You will be responsible for establishing and maintaining impeccable cleanliness and presentation standards, managing housekeeping staff remotely, and ensuring client satisfaction. The ideal candidate has a meticulous eye for detail, strong organizational skills, and a proven background in luxury hospitality or high-end residential cleaning management.
Responsibilities:
Responsibilities:
- Develop, implement, and maintain detailed cleaning protocols and checklists for all properties.
- Train and manage remote housekeeping staff, providing clear instructions and performance feedback.
- Conduct regular remote quality inspections and on-site property visits (as needed) to ensure adherence to standards.
- Manage inventory of cleaning supplies and equipment, ensuring adequate stock levels and efficient usage.
- Source and evaluate new cleaning products and technologies to enhance efficiency and effectiveness.
- Address and resolve any guest or resident complaints related to cleanliness in a prompt and professional manner.
- Ensure all housekeeping staff are trained on proper use of cleaning chemicals and equipment, adhering to safety guidelines.
- Coordinate with property management teams to schedule cleaning services around resident move-ins/outs and special events.
- Maintain records of cleaning schedules, staff performance, and inventory.
- Contribute to budget planning for the housekeeping department.
- Uphold the company's commitment to luxury service and impeccable presentation.
- Develop and implement deep cleaning schedules for periodic maintenance.
- Ensure discreet and professional handling of client information and property details.
- Manage the onboarding process for new housekeeping team members.
- Identify opportunities for process improvement within the housekeeping operations.
- Minimum of 5 years of experience in housekeeping management, preferably in luxury hotels, serviced apartments, or high-end residential buildings.
- Proven experience in training and managing remote teams.
- Exceptional attention to detail and a high standard for cleanliness.
- Strong organizational and time-management skills.
- Excellent communication and interpersonal skills.
- Proficiency in using digital tools for task management, communication, and reporting.
- Knowledge of best practices in cleaning techniques, sanitation, and hygiene.
- Understanding of chemical safety and proper handling of cleaning agents.
- Ability to conduct thorough quality inspections and provide constructive feedback.
- Discretion and professionalism in handling sensitive information.
- Ability to travel to properties within a reasonable distance for on-site checks as required.
- A proactive approach to problem-solving and identifying needs.
- Familiarity with luxury property standards and guest expectations.
- Must have a reliable internet connection and a dedicated workspace.
This advertiser has chosen not to accept applicants from your region.
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