155 Resort Spa jobs in Vietnam
General Manager - Nha Trang Marriott Resort & Spa, Hon Tre Island
Nha Trang, Khanh Hoa
Marriott
Posted 7 days ago
Job Viewed
Job Description
**Additional Information**
**Job Number** 25104545
**Job Category** Property Leadership
**Location** Nha Trang Marriott Resort & Spa Hon Tre Island, Hon Tre Island, Nha Trang, Khanh Hoa, Viet Nam, 571000VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**HOTEL DESCRIPTION**
Nha Trang Marriott Resort & Spa, Hon Tre Island offers 829 guest accommodations, including rooms, suites, and 2, 3, 4-bedroom villas that overlook lush golf courses and a stunning beachfront of white sand and golden sunshine.
Guests will enjoy a wide range of amenities, including a spacious all-day dining restaurant, a specialty restaurant, a lobby lounge, and a pool bar. The resort also offers multiple leisure facilities such as infinity pools, a children's pool, a fitness center, a spa, a kids club, tennis courts, and a recreation center. For meetings and events, the property includes three meeting rooms with a total event space of 300 square meters.
**JOB SUMMARY**
Functions as the primary strategic business leader of the property with responsibility for all aspects of the operation, including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment to both Marriott International and property ownership. Verifies implementation of the Marriott brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations, increased profit and market share. Holds property leadership team accountable for strategy execution, and guides their individual professional development. The position ensures Marriott International sales engines are leveraged and initiates independent and proactive sales activities, when appropriate, to generate demand. Verifies that the objectives and goals of Marriott and property owners work together to achieve brand positioning and success. Builds owner loyalty through proactive communication, setting and managing expectations and delivering solid business results. The position is actively involved in the local community and builds strong relationships with local officials, businesses, and customers. Represents Marriott Hotels & Resorts and JW brand values in all leadership actions.
**CANDIDATE PROFILE**
The ideal candidate for this role is an experienced GM with strong business acumen. Preferably with Vietnam or South East Asia, resort experiences.
**Education and Experience**
- 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 8 years' experience in the management operations, sales and marketing, finance and accounting, or related professional area.
OR
- 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 6 years' experience in the management operations, sales and marketing, finance and accounting, or related professional area.
**JOB SPECIFIC TASKS**
**Business Strategy Development**
Stays current with industry trends and monitors strengths and weakness of competition; explores new business opportunities; develops business plans designed to maximize property customer satisfaction, profitability, and market share; ensures property business plans are aligned with Marriott brand business strategies; translates Marriott global strategic plan into one that can be executed on property.
**Business Strategy Execution**
Executes business plans designed to maximize property customer satisfaction, profitability, and market share; ensures that property business plans and employees are aligned with MHR/JW brand business strategies; holds property leadership team accountable for successful delivery of business plans; experiments with new ideas and takes calculated risks to improve guest satisfaction and profitability; evaluates the success of property business strategies to inform future business plan enhancements; continually ensures business plans and actions have a positive impact on property performance.
**Sales and Marketing**
Works closely with Sales and Marketing team to develop revenue generating strategies for property; identifies new business leads, develops tailored sales approach, and actively pursues leads with Sales and Marketing team; ensures sales and marketing strategy is aligned with brand strategy and is effectively executed against established goals; ensures property leaders understand and leverage Marriott demand engines to full potential; augments guest preference for property through booking ease and quality interactions with sales force.
**Talent Management and Organizational Capability**
Creates a cohesive and high-performance Executive Committee that continuously strives for positive results and improvement; coaches Executive Committee by providing specific feedback and holds them accountable for performance; creates learning and development opportunities for employees; creates and effectively executes development plans for both direct reports based on their individual strengths, development needs, and career aspirations; ensures all managers are doing the same for their direct reports; identifies resource needs to strengthen property team; creates succession plans for future job openings; actively supports the staffing process; ensures effective work processes, systems and teamwork are in place to maximize individual and overall property performance.
**Brand Champion**
Serves as a passionate brand advocate and ensures that the intent of the brand is pulled through in the guest experience; communicates a clear and consistent message regarding property and MHR/JW brand goals to employees, property leadership team, and owners; serves as a role model by demonstrating exceptional work ethic and service delivery for all employees on property; champions change; inspires and motivates team to achieve operational excellence; represents MHR/JW brand values in all leadership actions.
**Business Information Analysis**
Reviews business related data such as market share, financial performance, inventory, employee engagement, and customer satisfaction; analyzes business information to proactively address changing market conditions, ensure property operates within budgetary guidelines, and achieves profit margin goals; uses business information to identify indicators of product and service successes and opportunities for improvement; integrates business information into business plans.
**Employee and Labor Relations**
Ensures all employees are treated fairly, and with respect; builds rapport with employees by fostering an environment of open communication and spending time with employees on the frontlines; makes self-available to employees ("open door policy"); ensures pay and benefits are appropriate for labor market; celebrates the success of employees in a public way; works with Human Resources to maximize employee engagement and monitor local labor environment to address issues as needed.
**Revenue Management**
Works with Revenue Management team to develop effective pricing strategies, balancing seasonality, economy, customer segments, property objectives and customer satisfaction; established revenue strategy that supports MHR/JW brand positioning in local market; ensures demand forecasting and sound revenue practices are in place to maximize yield; identifies ways to grow occupancy, RevPAR, and market share by researching and staying aware of competitor strategies; controls labor and capital expenses.
**Owner Relations**
Builds strong rapport with property owners through proactive and on-going communication; keeps owner informed of brand initiatives and guest experiences; provides owners with in-depth analysis of property performance, incorporating guest, financial and employee business data; manages an effective balance between owner interests and Marriott brand interests and develops solutions that create value for both; develops and effectively promotes ideas for improving property service and profitability to ownership.
**Customer and Public Relations Management**
Interacts with guests and other customers on a frequent basis to obtain feedback about their experiences on property; utilizes guest/customer feedback to recognize outstanding employee service performance and improve service delivery; emphasizes and holds leadership team accountable for addressing service failures or potential service failures, and for developing innovative ways to exceed guest expectations; establishes presence in the market by actively promoting an exemplary property/brand image, involving oneself in the local community, and by developing strategic alliances with local officials, businesses, and customers; anticipates needs of large groups or high profile guests in order to deliver flawless service; verifies that products, services, and events attain the appropriate publicity ("PR buzz").
**Company/Brand Policy, Procedures, and Standards Compliance**
Verifies property compliance with legal, safety, operations, labor, and Marriott brand product and service standards; conducts both routine and short-notice quality assurance audits with specific departments; holds employees accountable for performing audits on a regular basis; conducts detailed walk-throughs to ensure building, public areas, kitchen, and grounds are well-maintained, safe, and meet or exceed guest expectations; ensures employees are appropriately trained and performing to standard.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
**Job Number** 25104545
**Job Category** Property Leadership
**Location** Nha Trang Marriott Resort & Spa Hon Tre Island, Hon Tre Island, Nha Trang, Khanh Hoa, Viet Nam, 571000VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**HOTEL DESCRIPTION**
Nha Trang Marriott Resort & Spa, Hon Tre Island offers 829 guest accommodations, including rooms, suites, and 2, 3, 4-bedroom villas that overlook lush golf courses and a stunning beachfront of white sand and golden sunshine.
Guests will enjoy a wide range of amenities, including a spacious all-day dining restaurant, a specialty restaurant, a lobby lounge, and a pool bar. The resort also offers multiple leisure facilities such as infinity pools, a children's pool, a fitness center, a spa, a kids club, tennis courts, and a recreation center. For meetings and events, the property includes three meeting rooms with a total event space of 300 square meters.
**JOB SUMMARY**
Functions as the primary strategic business leader of the property with responsibility for all aspects of the operation, including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment to both Marriott International and property ownership. Verifies implementation of the Marriott brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations, increased profit and market share. Holds property leadership team accountable for strategy execution, and guides their individual professional development. The position ensures Marriott International sales engines are leveraged and initiates independent and proactive sales activities, when appropriate, to generate demand. Verifies that the objectives and goals of Marriott and property owners work together to achieve brand positioning and success. Builds owner loyalty through proactive communication, setting and managing expectations and delivering solid business results. The position is actively involved in the local community and builds strong relationships with local officials, businesses, and customers. Represents Marriott Hotels & Resorts and JW brand values in all leadership actions.
**CANDIDATE PROFILE**
The ideal candidate for this role is an experienced GM with strong business acumen. Preferably with Vietnam or South East Asia, resort experiences.
**Education and Experience**
- 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 8 years' experience in the management operations, sales and marketing, finance and accounting, or related professional area.
OR
- 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 6 years' experience in the management operations, sales and marketing, finance and accounting, or related professional area.
**JOB SPECIFIC TASKS**
**Business Strategy Development**
Stays current with industry trends and monitors strengths and weakness of competition; explores new business opportunities; develops business plans designed to maximize property customer satisfaction, profitability, and market share; ensures property business plans are aligned with Marriott brand business strategies; translates Marriott global strategic plan into one that can be executed on property.
**Business Strategy Execution**
Executes business plans designed to maximize property customer satisfaction, profitability, and market share; ensures that property business plans and employees are aligned with MHR/JW brand business strategies; holds property leadership team accountable for successful delivery of business plans; experiments with new ideas and takes calculated risks to improve guest satisfaction and profitability; evaluates the success of property business strategies to inform future business plan enhancements; continually ensures business plans and actions have a positive impact on property performance.
**Sales and Marketing**
Works closely with Sales and Marketing team to develop revenue generating strategies for property; identifies new business leads, develops tailored sales approach, and actively pursues leads with Sales and Marketing team; ensures sales and marketing strategy is aligned with brand strategy and is effectively executed against established goals; ensures property leaders understand and leverage Marriott demand engines to full potential; augments guest preference for property through booking ease and quality interactions with sales force.
**Talent Management and Organizational Capability**
Creates a cohesive and high-performance Executive Committee that continuously strives for positive results and improvement; coaches Executive Committee by providing specific feedback and holds them accountable for performance; creates learning and development opportunities for employees; creates and effectively executes development plans for both direct reports based on their individual strengths, development needs, and career aspirations; ensures all managers are doing the same for their direct reports; identifies resource needs to strengthen property team; creates succession plans for future job openings; actively supports the staffing process; ensures effective work processes, systems and teamwork are in place to maximize individual and overall property performance.
**Brand Champion**
Serves as a passionate brand advocate and ensures that the intent of the brand is pulled through in the guest experience; communicates a clear and consistent message regarding property and MHR/JW brand goals to employees, property leadership team, and owners; serves as a role model by demonstrating exceptional work ethic and service delivery for all employees on property; champions change; inspires and motivates team to achieve operational excellence; represents MHR/JW brand values in all leadership actions.
**Business Information Analysis**
Reviews business related data such as market share, financial performance, inventory, employee engagement, and customer satisfaction; analyzes business information to proactively address changing market conditions, ensure property operates within budgetary guidelines, and achieves profit margin goals; uses business information to identify indicators of product and service successes and opportunities for improvement; integrates business information into business plans.
**Employee and Labor Relations**
Ensures all employees are treated fairly, and with respect; builds rapport with employees by fostering an environment of open communication and spending time with employees on the frontlines; makes self-available to employees ("open door policy"); ensures pay and benefits are appropriate for labor market; celebrates the success of employees in a public way; works with Human Resources to maximize employee engagement and monitor local labor environment to address issues as needed.
**Revenue Management**
Works with Revenue Management team to develop effective pricing strategies, balancing seasonality, economy, customer segments, property objectives and customer satisfaction; established revenue strategy that supports MHR/JW brand positioning in local market; ensures demand forecasting and sound revenue practices are in place to maximize yield; identifies ways to grow occupancy, RevPAR, and market share by researching and staying aware of competitor strategies; controls labor and capital expenses.
**Owner Relations**
Builds strong rapport with property owners through proactive and on-going communication; keeps owner informed of brand initiatives and guest experiences; provides owners with in-depth analysis of property performance, incorporating guest, financial and employee business data; manages an effective balance between owner interests and Marriott brand interests and develops solutions that create value for both; develops and effectively promotes ideas for improving property service and profitability to ownership.
**Customer and Public Relations Management**
Interacts with guests and other customers on a frequent basis to obtain feedback about their experiences on property; utilizes guest/customer feedback to recognize outstanding employee service performance and improve service delivery; emphasizes and holds leadership team accountable for addressing service failures or potential service failures, and for developing innovative ways to exceed guest expectations; establishes presence in the market by actively promoting an exemplary property/brand image, involving oneself in the local community, and by developing strategic alliances with local officials, businesses, and customers; anticipates needs of large groups or high profile guests in order to deliver flawless service; verifies that products, services, and events attain the appropriate publicity ("PR buzz").
**Company/Brand Policy, Procedures, and Standards Compliance**
Verifies property compliance with legal, safety, operations, labor, and Marriott brand product and service standards; conducts both routine and short-notice quality assurance audits with specific departments; holds employees accountable for performing audits on a regular basis; conducts detailed walk-throughs to ensure building, public areas, kitchen, and grounds are well-maintained, safe, and meet or exceed guest expectations; ensures employees are appropriately trained and performing to standard.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
This advertiser has chosen not to accept applicants from your region.
0
General Manager - NHAAN Resort & Spa Hoi An, Tapestry Collection by Hilton
Hoi An
Hilton
Posted 15 days ago
Job Viewed
Job Description
**Hilton Overview:**
With 24 world-class brands, in 140 countries and territories comprising more than 8400 properties, Hilton offers countless opportunities to delight. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world everyday. The possibilities are endless with a career at Hilton, the #1 World's Best Workplace awarded by Great Place to Work & Fortune.
**Property Overview:**
NHAAN Resort & Spa Hoi An marks the exciting debut of Hilton's Tapestry Collection in Southeast Asia. Nestled in the scenic Cam Thanh Village along the tranquil Coco River, this 174-room retreat blends cultural charm with contemporary luxury. Guests can indulge in four distinctive dining experiences, including a specialty restaurant and a poolside bar, unwind at the serene spa, or stay active with an outdoor swimming pool and a fully equipped fitness center. Offering a seamless blend of relaxation and exploration, the resort provides an unforgettable stay in one of Vietnam's most captivating destinations.
**Role Description:**
The General Manager is responsible for managing daily hotel operations and providing overall leadership in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
**1. Champion Business Excellence**
+ Drive the hotel's financial success and guest satisfaction by exceeding key performance indicators.
+ Collaborate with Sales and Marketing to develop revenue generating strategies for the hotel
+ Stay ahead of market trends and seize new opportunities
**2. Lead with Vision**
+ Inspire a culture of excellence by providing strong leadership to all team members.
+ Monitor and develop team member performance, particularly the executive team and department heads
+ Foster a workplace where every team member thrives and contributes to the property's collective goals
**3. Elevate Guest Experience**
+ Manage operations with a keen eye for detail
+ Monitor guest feedback and implement improvements as necessary to exceed guest expectations
+ Deliver exceptional service to ensure every guest leaves with a desire to return
**4. Financial Stewardship**
+ Develop and manage the hotel's budget, including revenue forecasting, expense control and capital expenditures
+ Regularly evaluate and analyze our financial landscape and adjust course to meet and surpass our financial objectives
**5. Quality Assurance**
+ Guarantee the highest standards of hotel upkeep, safety and guest satisfaction
+ Conduct regular inspections to ensure compliance with quality and brand standard requirements
+ Implement improvement initiatives to enhance overall guest experience and hotel reputation
**6. Owner Relations**
+ Build strong rapport with hotel owners through proactive and on-going communication
+ Serve as a primary liaison between hotel owners and corporate entities
**Role Requirements:**
+ Seasoned Lifestyle General Manager with Asia experience
+ Strong commercial acumen and experience in F&B
+ Innovative visionary who thrives on originality and driven by the excitement of bringing fresh ideas to life
+ A community connector - who thrives on cultivating deep, authentic connections with small-scale creatives and businesses aligned with the hotel's brand
+ Strong leadership and interpersonal skills with the ability to inspire and motivate a diverse team
+ Dynamic, innovative and solutions-oriented, with the ability to be adaptable to meet the ever-changing demands of the industry
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hiton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _General Manager/Hotel Manager_
**Title:** _General Manager - NHAAN Resort & Spa Hoi An, Tapestry Collection by Hilton_
**Location:** _null_
**Requisition ID:** _HOT0BKT0_
**EOE/AA/Disabled/Veterans**
With 24 world-class brands, in 140 countries and territories comprising more than 8400 properties, Hilton offers countless opportunities to delight. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world everyday. The possibilities are endless with a career at Hilton, the #1 World's Best Workplace awarded by Great Place to Work & Fortune.
**Property Overview:**
NHAAN Resort & Spa Hoi An marks the exciting debut of Hilton's Tapestry Collection in Southeast Asia. Nestled in the scenic Cam Thanh Village along the tranquil Coco River, this 174-room retreat blends cultural charm with contemporary luxury. Guests can indulge in four distinctive dining experiences, including a specialty restaurant and a poolside bar, unwind at the serene spa, or stay active with an outdoor swimming pool and a fully equipped fitness center. Offering a seamless blend of relaxation and exploration, the resort provides an unforgettable stay in one of Vietnam's most captivating destinations.
**Role Description:**
The General Manager is responsible for managing daily hotel operations and providing overall leadership in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
**1. Champion Business Excellence**
+ Drive the hotel's financial success and guest satisfaction by exceeding key performance indicators.
+ Collaborate with Sales and Marketing to develop revenue generating strategies for the hotel
+ Stay ahead of market trends and seize new opportunities
**2. Lead with Vision**
+ Inspire a culture of excellence by providing strong leadership to all team members.
+ Monitor and develop team member performance, particularly the executive team and department heads
+ Foster a workplace where every team member thrives and contributes to the property's collective goals
**3. Elevate Guest Experience**
+ Manage operations with a keen eye for detail
+ Monitor guest feedback and implement improvements as necessary to exceed guest expectations
+ Deliver exceptional service to ensure every guest leaves with a desire to return
**4. Financial Stewardship**
+ Develop and manage the hotel's budget, including revenue forecasting, expense control and capital expenditures
+ Regularly evaluate and analyze our financial landscape and adjust course to meet and surpass our financial objectives
**5. Quality Assurance**
+ Guarantee the highest standards of hotel upkeep, safety and guest satisfaction
+ Conduct regular inspections to ensure compliance with quality and brand standard requirements
+ Implement improvement initiatives to enhance overall guest experience and hotel reputation
**6. Owner Relations**
+ Build strong rapport with hotel owners through proactive and on-going communication
+ Serve as a primary liaison between hotel owners and corporate entities
**Role Requirements:**
+ Seasoned Lifestyle General Manager with Asia experience
+ Strong commercial acumen and experience in F&B
+ Innovative visionary who thrives on originality and driven by the excitement of bringing fresh ideas to life
+ A community connector - who thrives on cultivating deep, authentic connections with small-scale creatives and businesses aligned with the hotel's brand
+ Strong leadership and interpersonal skills with the ability to inspire and motivate a diverse team
+ Dynamic, innovative and solutions-oriented, with the ability to be adaptable to meet the ever-changing demands of the industry
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hiton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _General Manager/Hotel Manager_
**Title:** _General Manager - NHAAN Resort & Spa Hoi An, Tapestry Collection by Hilton_
**Location:** _null_
**Requisition ID:** _HOT0BKT0_
**EOE/AA/Disabled/Veterans**
This advertiser has chosen not to accept applicants from your region.
1
Commercial Director - NHAAN Resort and Spa Hoi An, Tapestry
Hoi An
Hilton
Posted 5 days ago
Job Viewed
Job Description
**Exceptional Hospitality Starts With You**
As a Director of Commercial, you will oversee the hotel's commercial strategy, encompassing sales, marketing, revenue management, and distribution. Your responsibilities include driving revenue growth, optimizing market share, and ensuring alignment across all revenue-generating departments.
Your leadership, analytical acumen, and ability to inspire cross-functional teams will position the hotel for long-term success and profitability.
**Here's what you'll do during a typical day:**
**Strategic Planning:**
·Develop and implement comprehensive commercial strategies to achieve revenue and market share goals.
·Align sales, marketing, and revenue management initiatives with the hotel's overall objectives.
**Revenue Management & Optimization:**
·Oversee the revenue management team to ensure effective pricing, inventory control, and distribution strategies.
·Analyze market trends, booking patterns, and competitive data to identify growth opportunities.
**Sales Leadership:**
·Drive the sales team to secure new business, maintain strong client relationships, and achieve revenue targets.
·Collaborate with corporate clients, travel agents, and other stakeholders to maximize room bookings and event sales.
**Marketing & Branding:**
·Guide the marketing team to create innovative campaigns that enhance the hotel's brand visibility and attract target audiences.
·Ensure digital and traditional marketing strategies are aligned with business goals.
**Collaboration Across Departments:**
·Work closely with operations, finance, and other departments to ensure a seamless guest experience and operational efficiency.
·Foster a collaborative culture that aligns all revenue-generating departments.
**Performance Monitoring:**
·Track and analyze key performance indicators (KPIs) across all commercial functions.
·Prepare regular reports and provide actionable insights to senior management.
**Innovation & Adaptability:**
·Stay updated on industry trends, emerging technologies, and market changes to maintain a competitive edge.
·Implement innovative solutions to improve processes and enhance revenue streams.
**Team Leadership & Development:**
·Lead and mentor the commercial team, fostering a culture of excellence, collaboration, and continuous learning.
·Identify and develop high-potential team members to support succession planning.
**What It Takes to Make the Stay**
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
**In addition, this role requires the following minimum qualifications:**
-Extensive experience in commercial leadership roles, with at least 7-10 years in sales, marketing, or revenue management, preferably in the hospitality industry.
-Proven track record in driving revenue growth and achieving business objectives.
-Strong analytical skills with the ability to interpret complex data and make informed decisions.
-Excellent communication, negotiation, and interpersonal skills.
-Proficiency in CRM, revenue management, and property management systems (e.g., Salesforce, STR, PMS).
-Ability to manage cross-functional teams and foster collaboration.
-Flexibility to adapt to a dynamic and fast-paced work environment.
-Experience in digital marketing, branding, and distribution strategies is a strong advantage.
**How We'll Help You Thrive**
At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our team members' well-being, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:
·Team Spirit: Join a supportive and friendly team that feels like family.
·Career Growth: Opportunities for professional development and career advancement.
·Great Perks: Competitive salary, benefits, and more.
·Dynamic Environment: Enjoy a vibrant and engaging workplace where every day is different.
**Join an Award-Winning Workplace Culture**
At Hilton, we don't just deliver exceptional experiences for our guests-we build an exceptional workplace for the Team Members who make it all possible.
As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the _World's Best Workplaces_ list by _Great Place to Work_ and _Fortune_ . With 24 world-class brands, and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel.
Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career-and help us make every stay a little more magical.
Curious about life at Hilton? Explore ourCareers Blog ( see why we're more than a great place to stay-we're a great place to work.
**Job:** _Sales and Marketing_
**Title:** _Commercial Director - NHAAN Resort and Spa Hoi An, Tapestry_
**Location:** _null_
**Requisition ID:** _HOT0BVUC_
**EOE/AA/Disabled/Veterans**
As a Director of Commercial, you will oversee the hotel's commercial strategy, encompassing sales, marketing, revenue management, and distribution. Your responsibilities include driving revenue growth, optimizing market share, and ensuring alignment across all revenue-generating departments.
Your leadership, analytical acumen, and ability to inspire cross-functional teams will position the hotel for long-term success and profitability.
**Here's what you'll do during a typical day:**
**Strategic Planning:**
·Develop and implement comprehensive commercial strategies to achieve revenue and market share goals.
·Align sales, marketing, and revenue management initiatives with the hotel's overall objectives.
**Revenue Management & Optimization:**
·Oversee the revenue management team to ensure effective pricing, inventory control, and distribution strategies.
·Analyze market trends, booking patterns, and competitive data to identify growth opportunities.
**Sales Leadership:**
·Drive the sales team to secure new business, maintain strong client relationships, and achieve revenue targets.
·Collaborate with corporate clients, travel agents, and other stakeholders to maximize room bookings and event sales.
**Marketing & Branding:**
·Guide the marketing team to create innovative campaigns that enhance the hotel's brand visibility and attract target audiences.
·Ensure digital and traditional marketing strategies are aligned with business goals.
**Collaboration Across Departments:**
·Work closely with operations, finance, and other departments to ensure a seamless guest experience and operational efficiency.
·Foster a collaborative culture that aligns all revenue-generating departments.
**Performance Monitoring:**
·Track and analyze key performance indicators (KPIs) across all commercial functions.
·Prepare regular reports and provide actionable insights to senior management.
**Innovation & Adaptability:**
·Stay updated on industry trends, emerging technologies, and market changes to maintain a competitive edge.
·Implement innovative solutions to improve processes and enhance revenue streams.
**Team Leadership & Development:**
·Lead and mentor the commercial team, fostering a culture of excellence, collaboration, and continuous learning.
·Identify and develop high-potential team members to support succession planning.
**What It Takes to Make the Stay**
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
**In addition, this role requires the following minimum qualifications:**
-Extensive experience in commercial leadership roles, with at least 7-10 years in sales, marketing, or revenue management, preferably in the hospitality industry.
-Proven track record in driving revenue growth and achieving business objectives.
-Strong analytical skills with the ability to interpret complex data and make informed decisions.
-Excellent communication, negotiation, and interpersonal skills.
-Proficiency in CRM, revenue management, and property management systems (e.g., Salesforce, STR, PMS).
-Ability to manage cross-functional teams and foster collaboration.
-Flexibility to adapt to a dynamic and fast-paced work environment.
-Experience in digital marketing, branding, and distribution strategies is a strong advantage.
**How We'll Help You Thrive**
At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our team members' well-being, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:
·Team Spirit: Join a supportive and friendly team that feels like family.
·Career Growth: Opportunities for professional development and career advancement.
·Great Perks: Competitive salary, benefits, and more.
·Dynamic Environment: Enjoy a vibrant and engaging workplace where every day is different.
**Join an Award-Winning Workplace Culture**
At Hilton, we don't just deliver exceptional experiences for our guests-we build an exceptional workplace for the Team Members who make it all possible.
As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the _World's Best Workplaces_ list by _Great Place to Work_ and _Fortune_ . With 24 world-class brands, and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel.
Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career-and help us make every stay a little more magical.
Curious about life at Hilton? Explore ourCareers Blog ( see why we're more than a great place to stay-we're a great place to work.
**Job:** _Sales and Marketing_
**Title:** _Commercial Director - NHAAN Resort and Spa Hoi An, Tapestry_
**Location:** _null_
**Requisition ID:** _HOT0BVUC_
**EOE/AA/Disabled/Veterans**
This advertiser has chosen not to accept applicants from your region.
2
Customer Service
Hanoi, Hanoi
Trường Mầm Non - Tiểu Học - THCS Đức Trí
Posted today
Job Viewed
Job Description
**Mô tả công việc**:
(Mức lương: Thỏa thuận)
This position belongs to sale devision
- Communicate with customers for Quotation, Sample Development, Mass Production Delivery.
- Work with other departments (Engineer, Purchasing, Production, Quality) to handle customer orders and other issues related to production & quality.
- Receive POs from customers and create production requests and manage production plans to deliver on time.
- Create shipping documents (Invoice, Packing List,.) to send Logistics Department for customs declaration.
- Track and follow with Accounting Department for payment schedule from customers.
- Other sales reports,.
**Chức vụ**: Nhân viên/Chuyên viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
Cơ hội du lịch
Company trip and teambuilding activities
Phiếu giảm giá
Free lunch & dinner at factory
**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề
**Yêu cầu công việc**:
- Experience in manufacturing company is priority
- MS Office
- English fluently
**BENEFITS**:
- Professional working environment
- Free lunch & dinner at factory
- Yearly salary review
- Company trip and teambuilding activities
- Opportunity to join a training course (ISO, QAQC skill, Auditor skill, management skill, soft skill.)
- Shuttle buses from Hanoi city to the factory
- Other benefits under current Vietnamese labor law
LOCATION: Lô K1-2 KCN Đại Đồng - Hoàn Sơn, Phường Tân Hồng, thành phố Từ Sơn, Bắc Ninh
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: Chăm Sóc Khách Hàng,Giao Nhận Hàng,Kho Vận
Trung cấp - Nghề
Không yêu cầu
(Mức lương: Thỏa thuận)
This position belongs to sale devision
- Communicate with customers for Quotation, Sample Development, Mass Production Delivery.
- Work with other departments (Engineer, Purchasing, Production, Quality) to handle customer orders and other issues related to production & quality.
- Receive POs from customers and create production requests and manage production plans to deliver on time.
- Create shipping documents (Invoice, Packing List,.) to send Logistics Department for customs declaration.
- Track and follow with Accounting Department for payment schedule from customers.
- Other sales reports,.
**Chức vụ**: Nhân viên/Chuyên viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
Cơ hội du lịch
Company trip and teambuilding activities
Phiếu giảm giá
Free lunch & dinner at factory
**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề
**Yêu cầu công việc**:
- Experience in manufacturing company is priority
- MS Office
- English fluently
**BENEFITS**:
- Professional working environment
- Free lunch & dinner at factory
- Yearly salary review
- Company trip and teambuilding activities
- Opportunity to join a training course (ISO, QAQC skill, Auditor skill, management skill, soft skill.)
- Shuttle buses from Hanoi city to the factory
- Other benefits under current Vietnamese labor law
LOCATION: Lô K1-2 KCN Đại Đồng - Hoàn Sơn, Phường Tân Hồng, thành phố Từ Sơn, Bắc Ninh
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: Chăm Sóc Khách Hàng,Giao Nhận Hàng,Kho Vận
Trung cấp - Nghề
Không yêu cầu
This advertiser has chosen not to accept applicants from your region.
3
Director of Operations - NHAAN Resort and Spa Hoi An, Tapestry
Hoi An
Hilton
Posted 5 days ago
Job Viewed
Job Description
**Exceptional Hospitality Starts With You**
As the Director of Operations, you will oversee all operational departments, ensuring the hotel operates efficiently while maintaining the highest guest service standards. You will manage day-to-day operations, including front office, housekeeping, food and beverage, and other key departments. Your role will drive operational performance, optimize resources, and consistently meet guest satisfaction and financial objectives.
In this role, you will work closely with the General Manager, department heads, and the executive team to develop and implement strategies that enhance service delivery and operational efficiency. Your leadership and expertise will ensure all hotel functions work seamlessly to create a positive experience for guests and employees.
**Here's what you'll do during a typical day:**
**Leadership & Strategic Direction:**
·Provides strategic leadership to all operational departments, including front office, housekeeping, food and beverage, and engineering, ensuring that all areas operate efficiently and align with the hotel's goals.
·Collaborates with the General Manager to develop and execute operational strategies that drive performance and enhance guest satisfaction.
**Operational Oversight & Efficiency:**
·Oversees day-to-day hotel operations, ensuring that all departments work harmoniously to deliver an exceptional guest experience.
·Implements best practices and process improvements to optimize resources, reduce costs, and increase operational efficiency.
**Guest Satisfaction & Service Excellence:**
·Ensures that all guest interactions meet or exceed the hotel's service standards, addressing any guest concerns or complaints quickly and professionally.
·Monitors guest feedback and works with department heads to implement strategies that continuously improve service quality and guest satisfaction.
**Financial Management & Budgeting:**
·Manages departmental budgets, working closely with the finance team to control costs, maximize revenue, and meet financial targets.
·Analyzes operational financial reports, identifying opportunities to improve profitability while maintaining service quality.
**Team Development & Talent Management:**
·Leads, motivates, and develops department heads and their teams, ensuring a positive work environment that encourages high performance and employee engagement.
·Provides ongoing training and development opportunities for staff, fostering a culture of continuous improvement and professional growth.
**Cross-Departmental Collaboration:**
·Work closely with all department heads to ensure seamless communication and coordination, facilitating smooth operations.
·Partners with sales, marketing, and revenue management teams to align operational strategies with business objectives, including occupancy optimization and guest experience enhancement.
**Compliance & Risk Management:**
·Ensures that all operational departments comply with health, safety, and regulatory standards, conducting regular audits and implementing corrective actions as necessary.
·Manages risk by following all hotel policies and procedures, including emergency response protocols and security measures.
**Reporting & Performance Tracking:**
·Prepares regular reports on operational performance, guest satisfaction, and financial metrics, presenting insights and recommendations to senior leadership.
·Tracks and analyzes key performance indicators (KPIs) to assess operational efficiency and make data-driven decisions.
**What It Takes to Make the Stay**
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
**In addition, this role requires the following minimum qualifications:**
-Proven experience in a senior operations management role within a hotel or hospitality environment.
-Strong leadership and team management skills, with the ability to drive performance and inspire high levels of employee engagement.
-Excellent communication and interpersonal skills, with the ability to collaborate effectively across departments.
-In-depth knowledge of hotel operations, including front office, housekeeping, food and beverage, and engineering.
-Strong financial acumen, with experience in budgeting, forecasting, and cost control.
-Proficiency in hotel property management systems (PMS) and other relevant operational software.
-Proficiency in English; additional languages are a plus.
-Ability to work flexible hours, including nights, weekends, and holidays.
**How We'll Help You Thrive**
At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our team members' well-being, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:
·Team Spirit: Join a supportive and friendly team that feels like family.
·Career Growth: Opportunities for professional development and career advancement.
·Great Perks: Competitive salary, benefits, and more.
·Dynamic Environment: Enjoy a vibrant and engaging workplace where every day is different.
**Join an Award-Winning Workplace Culture**
At Hilton, we don't just deliver exceptional experiences for our guests-we build an exceptional workplace for the Team Members who make it all possible.
As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the _World's Best Workplaces_ list by _Great Place to Work_ and _Fortune_ . With 24 world-class brands, and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel.
Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career-and help us make every stay a little more magical.
Curious about life at Hilton? Explore ourCareers Blog ( see why we're more than a great place to stay-we're a great place to work.
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Director of Operations - NHAAN Resort and Spa Hoi An, Tapestry_
**Location:** _null_
**Requisition ID:** _HOT0BVU4_
**EOE/AA/Disabled/Veterans**
As the Director of Operations, you will oversee all operational departments, ensuring the hotel operates efficiently while maintaining the highest guest service standards. You will manage day-to-day operations, including front office, housekeeping, food and beverage, and other key departments. Your role will drive operational performance, optimize resources, and consistently meet guest satisfaction and financial objectives.
In this role, you will work closely with the General Manager, department heads, and the executive team to develop and implement strategies that enhance service delivery and operational efficiency. Your leadership and expertise will ensure all hotel functions work seamlessly to create a positive experience for guests and employees.
**Here's what you'll do during a typical day:**
**Leadership & Strategic Direction:**
·Provides strategic leadership to all operational departments, including front office, housekeeping, food and beverage, and engineering, ensuring that all areas operate efficiently and align with the hotel's goals.
·Collaborates with the General Manager to develop and execute operational strategies that drive performance and enhance guest satisfaction.
**Operational Oversight & Efficiency:**
·Oversees day-to-day hotel operations, ensuring that all departments work harmoniously to deliver an exceptional guest experience.
·Implements best practices and process improvements to optimize resources, reduce costs, and increase operational efficiency.
**Guest Satisfaction & Service Excellence:**
·Ensures that all guest interactions meet or exceed the hotel's service standards, addressing any guest concerns or complaints quickly and professionally.
·Monitors guest feedback and works with department heads to implement strategies that continuously improve service quality and guest satisfaction.
**Financial Management & Budgeting:**
·Manages departmental budgets, working closely with the finance team to control costs, maximize revenue, and meet financial targets.
·Analyzes operational financial reports, identifying opportunities to improve profitability while maintaining service quality.
**Team Development & Talent Management:**
·Leads, motivates, and develops department heads and their teams, ensuring a positive work environment that encourages high performance and employee engagement.
·Provides ongoing training and development opportunities for staff, fostering a culture of continuous improvement and professional growth.
**Cross-Departmental Collaboration:**
·Work closely with all department heads to ensure seamless communication and coordination, facilitating smooth operations.
·Partners with sales, marketing, and revenue management teams to align operational strategies with business objectives, including occupancy optimization and guest experience enhancement.
**Compliance & Risk Management:**
·Ensures that all operational departments comply with health, safety, and regulatory standards, conducting regular audits and implementing corrective actions as necessary.
·Manages risk by following all hotel policies and procedures, including emergency response protocols and security measures.
**Reporting & Performance Tracking:**
·Prepares regular reports on operational performance, guest satisfaction, and financial metrics, presenting insights and recommendations to senior leadership.
·Tracks and analyzes key performance indicators (KPIs) to assess operational efficiency and make data-driven decisions.
**What It Takes to Make the Stay**
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
**In addition, this role requires the following minimum qualifications:**
-Proven experience in a senior operations management role within a hotel or hospitality environment.
-Strong leadership and team management skills, with the ability to drive performance and inspire high levels of employee engagement.
-Excellent communication and interpersonal skills, with the ability to collaborate effectively across departments.
-In-depth knowledge of hotel operations, including front office, housekeeping, food and beverage, and engineering.
-Strong financial acumen, with experience in budgeting, forecasting, and cost control.
-Proficiency in hotel property management systems (PMS) and other relevant operational software.
-Proficiency in English; additional languages are a plus.
-Ability to work flexible hours, including nights, weekends, and holidays.
**How We'll Help You Thrive**
At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our team members' well-being, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:
·Team Spirit: Join a supportive and friendly team that feels like family.
·Career Growth: Opportunities for professional development and career advancement.
·Great Perks: Competitive salary, benefits, and more.
·Dynamic Environment: Enjoy a vibrant and engaging workplace where every day is different.
**Join an Award-Winning Workplace Culture**
At Hilton, we don't just deliver exceptional experiences for our guests-we build an exceptional workplace for the Team Members who make it all possible.
As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the _World's Best Workplaces_ list by _Great Place to Work_ and _Fortune_ . With 24 world-class brands, and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel.
Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career-and help us make every stay a little more magical.
Curious about life at Hilton? Explore ourCareers Blog ( see why we're more than a great place to stay-we're a great place to work.
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Director of Operations - NHAAN Resort and Spa Hoi An, Tapestry_
**Location:** _null_
**Requisition ID:** _HOT0BVU4_
**EOE/AA/Disabled/Veterans**
This advertiser has chosen not to accept applicants from your region.
4
Director of Finance - NHAAN Resort and Spa Hoi An, Tapestry
Hoi An
Hilton
Posted 5 days ago
Job Viewed
Job Description
**Exceptional Hospitality Starts With You**
As the Director of Finance, you will take charge of the hotel's financial operations, providing strategic guidance to ensure profitability, compliance, and sustainable growth. You will be responsible for financial planning, reporting, budgeting, and compliance, working closely with the senior leadership team to align financial strategies with the hotel's business objectives.
Your role will include leading the finance team, optimizing financial processes, and providing actionable insights to support decision-making. With a strong focus on compliance, risk management, and operational efficiency, you will play a critical role in maintaining the financial integrity and success of the hotel.
**Here's what you'll do during a typical day:**
**Strategic Financial Leadership:**
·Develops and implements financial strategies that align with the hotel's goals and objectives.
·Provides financial guidance to the General Manager and senior leadership team to support strategic decision-making.
**Budgeting & Forecasting:**
·Oversees the preparation and management of annual budgets and financial forecasts.
·Monitors financial performance, identifies variances, and implements corrective actions to ensure targets are met.
**Financial Reporting & Analysis:**
·Ensures accurate and timely preparation of financial statements, including profit and loss statements, balance sheets, and cash flow reports.
·Conducts financial analyses to identify trends, risks, and opportunities for improvement.
**Compliance & Risk Management:**
·Ensures compliance with local financial regulations, company policies, and international accounting standards.
·Identifies financial risks and develops strategies to mitigate them.
**Team Leadership & Development:**
·Leads and mentors the finance team, fostering a culture of excellence and continuous improvement.
·Sets performance goals for the team and ensures professional development opportunities are available.
**Cost Control & Process Optimization:**
·Implements and monitors cost control measures to maximize efficiency and profitability.
·Reviews and optimizes financial processes to enhance accuracy and operational performance.
**Audit Support & Coordination:**
·Manages internal and external audits, ensuring timely and accurate provision of documentation.
·Addresses audit findings and ensures implementation of recommended improvements.
**Collaboration & Communication:**
·Works closely with other department heads to ensure alignment on financial and operational objectives.
·Communicates financial results and strategies effectively to stakeholders.
**What It Takes to Make the Stay**
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
**In addition, this role requires the following minimum qualifications:**
-Bachelor's degree in Accounting, Finance, or a related field; CPA, CMA,
-Minimum of 8-10 years of experience in financial management, with at least 3 years in a senior leadership role, preferably in the hospitality industry.
-Extensive knowledge of financial reporting standards, budgeting, and forecasting.
-Proficiency in financial software, ERP systems, and advanced Microsoft Excel skills.
-Strong leadership and team management abilities.
-Exceptional analytical and problem-solving skills.
-Excellent communication and interpersonal skills to collaborate effectively across departments and with stakeholders.
-Strong organizational and time-management skills with the ability to manage multiple priorities.
**How We'll Help You Thrive**
At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our team members' well-being, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:
·Team Spirit: Join a supportive and friendly team that feels like family.
·Career Growth: Opportunities for professional development and career advancement.
·Great Perks: Competitive salary, benefits, and more.
·Dynamic Environment: Enjoy a vibrant and engaging workplace where every day is different.
**Join an Award-Winning Workplace Culture**
At Hilton, we don't just deliver exceptional experiences for our guests-we build an exceptional workplace for the Team Members who make it all possible.
As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the _World's Best Workplaces_ list by _Great Place to Work_ and _Fortune_ . With 24 world-class brands, and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel.
Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career-and help us make every stay a little more magical.
Curious about life at Hilton? Explore ourCareers Blog ( see why we're more than a great place to stay-we're a great place to work.
**Job:** _Finance_
**Title:** _Director of Finance - NHAAN Resort and Spa Hoi An, Tapestry_
**Location:** _null_
**Requisition ID:** _HOT0BVUN_
**EOE/AA/Disabled/Veterans**
As the Director of Finance, you will take charge of the hotel's financial operations, providing strategic guidance to ensure profitability, compliance, and sustainable growth. You will be responsible for financial planning, reporting, budgeting, and compliance, working closely with the senior leadership team to align financial strategies with the hotel's business objectives.
Your role will include leading the finance team, optimizing financial processes, and providing actionable insights to support decision-making. With a strong focus on compliance, risk management, and operational efficiency, you will play a critical role in maintaining the financial integrity and success of the hotel.
**Here's what you'll do during a typical day:**
**Strategic Financial Leadership:**
·Develops and implements financial strategies that align with the hotel's goals and objectives.
·Provides financial guidance to the General Manager and senior leadership team to support strategic decision-making.
**Budgeting & Forecasting:**
·Oversees the preparation and management of annual budgets and financial forecasts.
·Monitors financial performance, identifies variances, and implements corrective actions to ensure targets are met.
**Financial Reporting & Analysis:**
·Ensures accurate and timely preparation of financial statements, including profit and loss statements, balance sheets, and cash flow reports.
·Conducts financial analyses to identify trends, risks, and opportunities for improvement.
**Compliance & Risk Management:**
·Ensures compliance with local financial regulations, company policies, and international accounting standards.
·Identifies financial risks and develops strategies to mitigate them.
**Team Leadership & Development:**
·Leads and mentors the finance team, fostering a culture of excellence and continuous improvement.
·Sets performance goals for the team and ensures professional development opportunities are available.
**Cost Control & Process Optimization:**
·Implements and monitors cost control measures to maximize efficiency and profitability.
·Reviews and optimizes financial processes to enhance accuracy and operational performance.
**Audit Support & Coordination:**
·Manages internal and external audits, ensuring timely and accurate provision of documentation.
·Addresses audit findings and ensures implementation of recommended improvements.
**Collaboration & Communication:**
·Works closely with other department heads to ensure alignment on financial and operational objectives.
·Communicates financial results and strategies effectively to stakeholders.
**What It Takes to Make the Stay**
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
**In addition, this role requires the following minimum qualifications:**
-Bachelor's degree in Accounting, Finance, or a related field; CPA, CMA,
-Minimum of 8-10 years of experience in financial management, with at least 3 years in a senior leadership role, preferably in the hospitality industry.
-Extensive knowledge of financial reporting standards, budgeting, and forecasting.
-Proficiency in financial software, ERP systems, and advanced Microsoft Excel skills.
-Strong leadership and team management abilities.
-Exceptional analytical and problem-solving skills.
-Excellent communication and interpersonal skills to collaborate effectively across departments and with stakeholders.
-Strong organizational and time-management skills with the ability to manage multiple priorities.
**How We'll Help You Thrive**
At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our team members' well-being, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:
·Team Spirit: Join a supportive and friendly team that feels like family.
·Career Growth: Opportunities for professional development and career advancement.
·Great Perks: Competitive salary, benefits, and more.
·Dynamic Environment: Enjoy a vibrant and engaging workplace where every day is different.
**Join an Award-Winning Workplace Culture**
At Hilton, we don't just deliver exceptional experiences for our guests-we build an exceptional workplace for the Team Members who make it all possible.
As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the _World's Best Workplaces_ list by _Great Place to Work_ and _Fortune_ . With 24 world-class brands, and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel.
Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career-and help us make every stay a little more magical.
Curious about life at Hilton? Explore ourCareers Blog ( see why we're more than a great place to stay-we're a great place to work.
**Job:** _Finance_
**Title:** _Director of Finance - NHAAN Resort and Spa Hoi An, Tapestry_
**Location:** _null_
**Requisition ID:** _HOT0BVUN_
**EOE/AA/Disabled/Veterans**
This advertiser has chosen not to accept applicants from your region.
5
Customer Service Supervisor
410000 Thai Binh , Thai Binh
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a dedicated and experienced Customer Service Supervisor to lead their support team in Thai Binh, Thai Binh, VN . This role is crucial for ensuring exceptional customer satisfaction and efficient resolution of inquiries. You will supervise a team of customer service representatives, provide training, monitor performance, and handle escalated customer issues. Key responsibilities include developing and implementing customer service policies, analyzing customer feedback to identify areas for improvement, and ensuring adherence to service level agreements. The ideal candidate possesses strong leadership skills, excellent communication abilities, and a deep understanding of customer service best practices. You should have a passion for helping customers and a proven ability to motivate and develop a team. This is an on-site position that offers a stable and supportive work environment. You will be instrumental in maintaining high standards of customer care and contributing to our client's reputation for excellent service.
Responsibilities:
Qualifications:
Responsibilities:
- Supervise and manage a team of customer service representatives.
- Provide training, coaching, and performance feedback to team members.
- Handle and resolve escalated customer complaints and issues.
- Monitor customer interactions to ensure quality and adherence to service standards.
- Develop and implement customer service policies and procedures.
- Analyze customer feedback and service metrics to identify areas for improvement.
- Ensure timely and accurate responses to customer inquiries across all channels.
- Maintain a high level of customer satisfaction and loyalty.
- Collaborate with other departments to resolve customer issues effectively.
- Prepare reports on customer service performance and team productivity.
Qualifications:
- Bachelor's degree in Business Administration, Communications, or a related field.
- Minimum of 4 years of experience in customer service, with at least 1 year in a supervisory role.
- Proven ability to lead and motivate a team.
- Excellent communication, interpersonal, and problem-solving skills.
- Strong understanding of customer service principles and best practices.
- Experience with customer service software and CRM systems.
- Ability to handle difficult customer situations with professionalism and empathy.
This advertiser has chosen not to accept applicants from your region.
Be The First To Know
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6
Customer Service Representative
590000 Hoa Sơn
WhatJobs
Posted today
Job Viewed
Job Description
WhatJobs is seeking a friendly, patient, and highly organized Customer Service Representative to join our support team in Quy Nhon, Binh Dinh, VN . This role offers a hybrid work arrangement, providing flexibility and opportunities for both remote work and in-office collaboration.
You will be the first point of contact for our customers, handling inquiries, resolving issues, and providing information about our products and services. Responsibilities include answering phone calls, responding to emails, and managing customer support tickets with professionalism and efficiency. You will strive to deliver exceptional customer experiences, ensuring customer satisfaction and loyalty. This involves actively listening to customer concerns, identifying solutions, and escalating complex issues when necessary. You will maintain accurate customer records and document all interactions in our CRM system. The ability to multitask, manage time effectively, and adapt to changing customer needs is crucial.
Key responsibilities include:
We are looking for candidates with excellent communication and interpersonal skills, along with a strong ability to empathize with customers. Previous experience in a customer service role is preferred. Proficiency in using computers and common software applications, including CRM systems, is essential. The ability to remain calm and professional under pressure, coupled with strong problem-solving skills, is a must. A positive attitude and a genuine desire to help customers are highly valued. If you are a people-oriented individual looking for a rewarding role with a hybrid work setup, we encourage you to apply.
You will be the first point of contact for our customers, handling inquiries, resolving issues, and providing information about our products and services. Responsibilities include answering phone calls, responding to emails, and managing customer support tickets with professionalism and efficiency. You will strive to deliver exceptional customer experiences, ensuring customer satisfaction and loyalty. This involves actively listening to customer concerns, identifying solutions, and escalating complex issues when necessary. You will maintain accurate customer records and document all interactions in our CRM system. The ability to multitask, manage time effectively, and adapt to changing customer needs is crucial.
Key responsibilities include:
- Handling inbound customer inquiries via phone, email, and chat.
- Providing information about products, services, and policies.
- Resolving customer complaints and issues in a timely and satisfactory manner.
- Documenting all customer interactions and transactions in the CRM system.
- Following communication protocols, guidelines, and policies.
- Identifying and escalating priority issues to the appropriate internal teams.
- Gathering customer feedback and sharing it with relevant departments for service improvement.
- Maintaining a high level of product knowledge.
- Achieving personal and team customer satisfaction goals.
- Contributing to team efforts by accomplishing related results as needed.
We are looking for candidates with excellent communication and interpersonal skills, along with a strong ability to empathize with customers. Previous experience in a customer service role is preferred. Proficiency in using computers and common software applications, including CRM systems, is essential. The ability to remain calm and professional under pressure, coupled with strong problem-solving skills, is a must. A positive attitude and a genuine desire to help customers are highly valued. If you are a people-oriented individual looking for a rewarding role with a hybrid work setup, we encourage you to apply.
This advertiser has chosen not to accept applicants from your region.
7
Customer Service Representative
21000 Haiphong , Haiphong
WhatJobs
Posted today
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Job Description
Our client is looking for a friendly, patient, and efficient Customer Service Representative to join their fully remote support team. This role is vital in ensuring customer satisfaction by providing exceptional assistance and resolving inquiries promptly and effectively. You will be the first point of contact for customers, handling a range of queries via phone, email, and chat. The ideal candidate will possess excellent communication skills, a positive attitude, and a strong ability to multitask and navigate various software systems. This is a fully remote position, allowing you to work from your home office. Responsibilities include answering customer questions, troubleshooting issues, processing orders, and providing information about products and services. We are seeking individuals who are empathetic, resourceful, and dedicated to delivering a positive customer experience. Your ability to listen attentively and provide clear, concise solutions will be key to success in this role.
Responsibilities:
Responsibilities:
- Respond to customer inquiries and resolve issues promptly and professionally via phone, email, and chat.
- Provide information about products and services.
- Process orders, applications, and requests.
- Troubleshoot customer problems and provide effective solutions.
- Maintain customer records and update account information.
- Escalate complex issues to appropriate departments when necessary.
- Follow communication scripts and guidelines.
- Identify opportunities to improve customer service processes.
- Gather customer feedback and report it to management.
- Strive to achieve excellent customer satisfaction ratings.
- High school diploma or equivalent; some college or customer service training is a plus.
- Proven experience in customer service or a related role.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Proficiency in using customer service software and CRM systems.
- Ability to multitask and manage time effectively.
- A positive and patient demeanor.
- Adaptability to changing customer needs and business processes.
- Ability to work independently in a remote setting.
- Basic computer proficiency.
This advertiser has chosen not to accept applicants from your region.
8
Customer Service Representative
930000 Can Tho , Can Tho
WhatJobs
Posted today
Job Viewed
Job Description
Join our team as a Customer Service Representative in Can Tho, Can Tho, VN ! We are looking for a friendly and efficient individual to handle customer inquiries and provide a positive experience. Responsibilities include answering customer questions via phone and email, processing orders, resolving complaints, and maintaining customer records. You will be expected to offer solutions and information related to our products and services. This role involves a hybrid work model, requiring some days in the office and others remote, offering a balance between collaboration and flexibility. We value individuals who are proactive, possess excellent communication skills, and have a genuine desire to help customers. Training will be provided to ensure you have the necessary skills and knowledge to succeed. A positive attitude and a commitment to providing high-quality service are essential. You will work closely with other departments to ensure seamless customer interactions and contribute to a positive brand image. This is an excellent opportunity to grow your career in a supportive environment. Successful candidates will demonstrate strong problem-solving abilities and a keen attention to detail.
This advertiser has chosen not to accept applicants from your region.
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