116 Restaurant Services jobs in Vietnam
Restaurant Operations Manager
44000 Hoang Hoa
WhatJobs
Posted today
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Job Description
Our client, a renowned establishment in the hospitality sector, is seeking a skilled and energetic Restaurant Operations Manager to oversee operations in Thanh Hoa, Thanh Hoa, VN . This role is critical to ensuring the smooth, efficient, and profitable functioning of our dining facilities. You will be responsible for managing daily operations, including staff supervision, customer service excellence, inventory management, and ensuring compliance with health and safety regulations. Key duties involve hiring, training, and motivating a high-performing team, setting performance standards, and managing schedules. You will also oversee budgeting, cost control, and revenue maximization strategies. The ideal candidate will have a Bachelor's degree in Hospitality Management, Business Administration, or a related field, with at least 5 years of progressive experience in restaurant management. A strong understanding of food and beverage operations, customer service principles, and financial management is required. Excellent leadership, communication, and problem-solving skills are essential. You should be adept at creating a positive work environment and ensuring a memorable guest experience. Experience with POS systems and inventory management software is a must. We are looking for a proactive and detail-oriented individual who is passionate about the hospitality industry and committed to delivering exceptional service.
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0
Restaurant Operations Supervisor
10000 An Cu, An Giang
WhatJobs
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Our client, a highly-regarded restaurant group, is seeking a motivated and experienced Restaurant Operations Supervisor to join their flagship establishment in Hanoi. This role is critical to ensuring the smooth and efficient day-to-day running of the restaurant floor, delivering an exceptional dining experience to every guest. You will be responsible for overseeing service staff, managing inventory, upholding food safety standards, and ensuring adherence to company policies and procedures. Key duties include training and mentoring new staff, scheduling shifts, resolving customer complaints promptly and professionally, and maintaining the overall ambiance and cleanliness of the dining area. The ideal candidate will possess a strong understanding of restaurant operations, including front-of-house management, customer service excellence, and basic financial acumen related to cost control and revenue generation. A minimum of 3 years of experience in a supervisory or management role within the food and beverage industry is required. Excellent leadership, communication, and problem-solving skills are essential. You must be passionate about hospitality, possess a keen eye for detail, and thrive in a fast-paced environment. This is a fantastic opportunity for an ambitious individual to grow their career within a reputable hospitality brand. Join our team and help us set the standard for culinary excellence in Hanoi.
Key Responsibilities:
Key Responsibilities:
- Supervise and coordinate the activities of restaurant staff during shifts.
- Ensure exceptional customer service standards are met and exceeded.
- Manage inventory levels for food and beverages, placing orders as needed.
- Train and develop new and existing service staff.
- Monitor and enforce food safety and sanitation regulations.
- Handle guest inquiries, feedback, and complaints efficiently.
- Maintain the operational readiness and presentation of the dining area.
- Assist with financial reporting and cost control measures.
- Minimum 3 years of experience in restaurant supervision or management.
- Proven ability to lead and motivate a team.
- Strong knowledge of restaurant operations and service standards.
- Excellent customer service and conflict resolution skills.
- Ability to work flexible hours, including evenings and weekends.
- Food handler certification is required.
- Passion for the hospitality industry.
This advertiser has chosen not to accept applicants from your region.
1
Restaurant Operations Manager
64000 Hoi An
WhatJobs
Posted 1 day ago
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Our client is searching for a dynamic and experienced Restaurant Operations Manager to oversee the daily functions of their culinary establishments. This role is based in **Buon Ma Thuot, Dak Lak, VN** and requires on-site management. You will be responsible for ensuring smooth operations, maintaining high standards of service, quality, and customer satisfaction. Your duties will include managing staff, including hiring, training, scheduling, and performance evaluation. You will oversee inventory management, cost control, and budgeting to ensure profitability. A key aspect of this role is ensuring compliance with health, safety, and sanitation regulations. You will also be involved in menu planning and development, collaborating with chefs to create appealing and profitable offerings. Excellent leadership, communication, and problem-solving skills are essential. The ideal candidate will have a proven track record in restaurant management, with a deep understanding of front-of-house and back-of-house operations. Experience with point-of-sale (POS) systems and inventory management software is required. You will be responsible for creating a positive and productive work environment for the entire team. Customer feedback analysis and implementing strategies to enhance the dining experience will be crucial. This role demands a passion for hospitality and a commitment to operational excellence. A degree in Hospitality Management or a related field is preferred, along with substantial experience in the food service industry. If you are a skilled leader passionate about delivering exceptional dining experiences, we encourage you to apply.
This advertiser has chosen not to accept applicants from your region.
2
Senior Restaurant Operations Manager
55000 Hoa Sơn
WhatJobs
Posted today
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Our client is a premier hospitality group seeking a highly experienced and dynamic Senior Restaurant Operations Manager for their esteemed brand. This is a fully remote position, offering the opportunity to oversee and optimize operations across multiple locations from anywhere. You will be responsible for ensuring the highest standards of service, operational efficiency, and profitability within the restaurants. The ideal candidate will possess a deep understanding of restaurant management, including front-of-house and back-of-house operations, inventory management, staff training, and customer service excellence. Key responsibilities include developing and implementing operational policies and procedures, monitoring financial performance, managing budgets, and driving revenue growth. You will also focus on staff development, creating positive work environments, and ensuring compliance with all health and safety regulations. Strong leadership, exceptional communication, and problem-solving skills are paramount. This role requires a strategic thinker who can analyze operational data, identify areas for improvement, and implement effective solutions. You should be adept at motivating teams, fostering a culture of continuous improvement, and maintaining brand standards. Experience with restaurant management software and a proven ability to manage multiple sites remotely are essential. Join a leading hospitality organization that values excellence and innovation in its operations.
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3
Remote Restaurant Operations Manager
84000 My Tho, Tien Giang
WhatJobs
Posted today
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Job Description
Our client is seeking an experienced and results-oriented Remote Restaurant Operations Manager to oversee and optimize the operational efficiency of our hospitality venues. In this fully remote role, you will be responsible for developing and implementing operational strategies, managing staff performance, ensuring adherence to quality and service standards, and driving profitability across multiple locations. You will leverage technology and communication tools to maintain oversight of daily operations, inventory, and customer satisfaction. The ideal candidate possesses a strong background in hospitality management, excellent leadership skills, and a data-driven approach to problem-solving. You will collaborate with on-site teams to ensure seamless service delivery and a superior guest experience.
Key Responsibilities:
Key Responsibilities:
- Develop and implement operational policies and procedures to enhance efficiency and service quality.
- Oversee daily operations of restaurant locations, ensuring smooth workflow and adherence to standards.
- Manage and motivate on-site management teams and staff, providing guidance and support.
- Monitor and analyze key performance indicators (KPIs) such as sales, costs, and customer satisfaction.
- Implement cost-control measures and strategies to optimize profitability.
- Ensure compliance with all health, safety, and hygiene regulations.
- Manage inventory, procurement, and vendor relationships for food, beverages, and supplies.
- Develop and execute strategies for menu development, pricing, and promotions.
- Address and resolve customer feedback and operational issues promptly.
- Oversee staff training and development programs to maintain high service standards.
- Collaborate with marketing teams to drive customer engagement and loyalty.
- Utilize POS systems and other operational software for efficient management.
- Conduct regular operational audits and implement corrective actions as needed.
- Foster a positive and productive work environment for all staff.
- Drive innovation in service delivery and operational practices.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 5 years of experience in restaurant management or a senior operations role within the hospitality industry.
- Proven experience in managing multiple locations or a large-scale F&B operation.
- Strong understanding of restaurant operations, including F&B, service, and staff management.
- Excellent leadership, communication, and interpersonal skills.
- Proficiency in restaurant management software, POS systems, and inventory management tools.
- Strong financial acumen, including budgeting, P&L analysis, and cost control.
- Ability to analyze data and make informed decisions.
- Demonstrated ability to work effectively in a remote setting and manage remote teams.
- Problem-solving skills with a focus on continuous improvement.
- Knowledge of food safety and sanitation regulations.
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4
Customer Service
Hanoi, Hanoi
Trường Mầm Non - Tiểu Học - THCS Đức Trí
Posted today
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Job Description
**Mô tả công việc**:
(Mức lương: Thỏa thuận)
This position belongs to sale devision
- Communicate with customers for Quotation, Sample Development, Mass Production Delivery.
- Work with other departments (Engineer, Purchasing, Production, Quality) to handle customer orders and other issues related to production & quality.
- Receive POs from customers and create production requests and manage production plans to deliver on time.
- Create shipping documents (Invoice, Packing List,.) to send Logistics Department for customs declaration.
- Track and follow with Accounting Department for payment schedule from customers.
- Other sales reports,.
**Chức vụ**: Nhân viên/Chuyên viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
Cơ hội du lịch
Company trip and teambuilding activities
Phiếu giảm giá
Free lunch & dinner at factory
**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề
**Yêu cầu công việc**:
- Experience in manufacturing company is priority
- MS Office
- English fluently
**BENEFITS**:
- Professional working environment
- Free lunch & dinner at factory
- Yearly salary review
- Company trip and teambuilding activities
- Opportunity to join a training course (ISO, QAQC skill, Auditor skill, management skill, soft skill.)
- Shuttle buses from Hanoi city to the factory
- Other benefits under current Vietnamese labor law
LOCATION: Lô K1-2 KCN Đại Đồng - Hoàn Sơn, Phường Tân Hồng, thành phố Từ Sơn, Bắc Ninh
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: Chăm Sóc Khách Hàng,Giao Nhận Hàng,Kho Vận
Trung cấp - Nghề
Không yêu cầu
(Mức lương: Thỏa thuận)
This position belongs to sale devision
- Communicate with customers for Quotation, Sample Development, Mass Production Delivery.
- Work with other departments (Engineer, Purchasing, Production, Quality) to handle customer orders and other issues related to production & quality.
- Receive POs from customers and create production requests and manage production plans to deliver on time.
- Create shipping documents (Invoice, Packing List,.) to send Logistics Department for customs declaration.
- Track and follow with Accounting Department for payment schedule from customers.
- Other sales reports,.
**Chức vụ**: Nhân viên/Chuyên viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
Cơ hội du lịch
Company trip and teambuilding activities
Phiếu giảm giá
Free lunch & dinner at factory
**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề
**Yêu cầu công việc**:
- Experience in manufacturing company is priority
- MS Office
- English fluently
**BENEFITS**:
- Professional working environment
- Free lunch & dinner at factory
- Yearly salary review
- Company trip and teambuilding activities
- Opportunity to join a training course (ISO, QAQC skill, Auditor skill, management skill, soft skill.)
- Shuttle buses from Hanoi city to the factory
- Other benefits under current Vietnamese labor law
LOCATION: Lô K1-2 KCN Đại Đồng - Hoàn Sơn, Phường Tân Hồng, thành phố Từ Sơn, Bắc Ninh
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: Chăm Sóc Khách Hàng,Giao Nhận Hàng,Kho Vận
Trung cấp - Nghề
Không yêu cầu
This advertiser has chosen not to accept applicants from your region.
5
Customer Service Supervisor
410000 Thai Binh , Thai Binh
WhatJobs
Posted today
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Job Description
Our client is seeking a dedicated and experienced Customer Service Supervisor to lead their support team in Thai Binh, Thai Binh, VN . This role is crucial for ensuring exceptional customer satisfaction and efficient resolution of inquiries. You will supervise a team of customer service representatives, provide training, monitor performance, and handle escalated customer issues. Key responsibilities include developing and implementing customer service policies, analyzing customer feedback to identify areas for improvement, and ensuring adherence to service level agreements. The ideal candidate possesses strong leadership skills, excellent communication abilities, and a deep understanding of customer service best practices. You should have a passion for helping customers and a proven ability to motivate and develop a team. This is an on-site position that offers a stable and supportive work environment. You will be instrumental in maintaining high standards of customer care and contributing to our client's reputation for excellent service.
Responsibilities:
Qualifications:
Responsibilities:
- Supervise and manage a team of customer service representatives.
- Provide training, coaching, and performance feedback to team members.
- Handle and resolve escalated customer complaints and issues.
- Monitor customer interactions to ensure quality and adherence to service standards.
- Develop and implement customer service policies and procedures.
- Analyze customer feedback and service metrics to identify areas for improvement.
- Ensure timely and accurate responses to customer inquiries across all channels.
- Maintain a high level of customer satisfaction and loyalty.
- Collaborate with other departments to resolve customer issues effectively.
- Prepare reports on customer service performance and team productivity.
Qualifications:
- Bachelor's degree in Business Administration, Communications, or a related field.
- Minimum of 4 years of experience in customer service, with at least 1 year in a supervisory role.
- Proven ability to lead and motivate a team.
- Excellent communication, interpersonal, and problem-solving skills.
- Strong understanding of customer service principles and best practices.
- Experience with customer service software and CRM systems.
- Ability to handle difficult customer situations with professionalism and empathy.
This advertiser has chosen not to accept applicants from your region.
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6
Customer Service Representative
590000 Hoa Sơn
WhatJobs
Posted today
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Job Description
WhatJobs is seeking a friendly, patient, and highly organized Customer Service Representative to join our support team in Quy Nhon, Binh Dinh, VN . This role offers a hybrid work arrangement, providing flexibility and opportunities for both remote work and in-office collaboration.
You will be the first point of contact for our customers, handling inquiries, resolving issues, and providing information about our products and services. Responsibilities include answering phone calls, responding to emails, and managing customer support tickets with professionalism and efficiency. You will strive to deliver exceptional customer experiences, ensuring customer satisfaction and loyalty. This involves actively listening to customer concerns, identifying solutions, and escalating complex issues when necessary. You will maintain accurate customer records and document all interactions in our CRM system. The ability to multitask, manage time effectively, and adapt to changing customer needs is crucial.
Key responsibilities include:
We are looking for candidates with excellent communication and interpersonal skills, along with a strong ability to empathize with customers. Previous experience in a customer service role is preferred. Proficiency in using computers and common software applications, including CRM systems, is essential. The ability to remain calm and professional under pressure, coupled with strong problem-solving skills, is a must. A positive attitude and a genuine desire to help customers are highly valued. If you are a people-oriented individual looking for a rewarding role with a hybrid work setup, we encourage you to apply.
You will be the first point of contact for our customers, handling inquiries, resolving issues, and providing information about our products and services. Responsibilities include answering phone calls, responding to emails, and managing customer support tickets with professionalism and efficiency. You will strive to deliver exceptional customer experiences, ensuring customer satisfaction and loyalty. This involves actively listening to customer concerns, identifying solutions, and escalating complex issues when necessary. You will maintain accurate customer records and document all interactions in our CRM system. The ability to multitask, manage time effectively, and adapt to changing customer needs is crucial.
Key responsibilities include:
- Handling inbound customer inquiries via phone, email, and chat.
- Providing information about products, services, and policies.
- Resolving customer complaints and issues in a timely and satisfactory manner.
- Documenting all customer interactions and transactions in the CRM system.
- Following communication protocols, guidelines, and policies.
- Identifying and escalating priority issues to the appropriate internal teams.
- Gathering customer feedback and sharing it with relevant departments for service improvement.
- Maintaining a high level of product knowledge.
- Achieving personal and team customer satisfaction goals.
- Contributing to team efforts by accomplishing related results as needed.
We are looking for candidates with excellent communication and interpersonal skills, along with a strong ability to empathize with customers. Previous experience in a customer service role is preferred. Proficiency in using computers and common software applications, including CRM systems, is essential. The ability to remain calm and professional under pressure, coupled with strong problem-solving skills, is a must. A positive attitude and a genuine desire to help customers are highly valued. If you are a people-oriented individual looking for a rewarding role with a hybrid work setup, we encourage you to apply.
This advertiser has chosen not to accept applicants from your region.
7
Customer Service Representative
21000 Haiphong , Haiphong
WhatJobs
Posted today
Job Viewed
Job Description
Our client is looking for a friendly, patient, and efficient Customer Service Representative to join their fully remote support team. This role is vital in ensuring customer satisfaction by providing exceptional assistance and resolving inquiries promptly and effectively. You will be the first point of contact for customers, handling a range of queries via phone, email, and chat. The ideal candidate will possess excellent communication skills, a positive attitude, and a strong ability to multitask and navigate various software systems. This is a fully remote position, allowing you to work from your home office. Responsibilities include answering customer questions, troubleshooting issues, processing orders, and providing information about products and services. We are seeking individuals who are empathetic, resourceful, and dedicated to delivering a positive customer experience. Your ability to listen attentively and provide clear, concise solutions will be key to success in this role.
Responsibilities:
Responsibilities:
- Respond to customer inquiries and resolve issues promptly and professionally via phone, email, and chat.
- Provide information about products and services.
- Process orders, applications, and requests.
- Troubleshoot customer problems and provide effective solutions.
- Maintain customer records and update account information.
- Escalate complex issues to appropriate departments when necessary.
- Follow communication scripts and guidelines.
- Identify opportunities to improve customer service processes.
- Gather customer feedback and report it to management.
- Strive to achieve excellent customer satisfaction ratings.
- High school diploma or equivalent; some college or customer service training is a plus.
- Proven experience in customer service or a related role.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Proficiency in using customer service software and CRM systems.
- Ability to multitask and manage time effectively.
- A positive and patient demeanor.
- Adaptability to changing customer needs and business processes.
- Ability to work independently in a remote setting.
- Basic computer proficiency.
This advertiser has chosen not to accept applicants from your region.
8
Customer Service Representative
930000 Can Tho , Can Tho
WhatJobs
Posted today
Job Viewed
Job Description
Join our team as a Customer Service Representative in Can Tho, Can Tho, VN ! We are looking for a friendly and efficient individual to handle customer inquiries and provide a positive experience. Responsibilities include answering customer questions via phone and email, processing orders, resolving complaints, and maintaining customer records. You will be expected to offer solutions and information related to our products and services. This role involves a hybrid work model, requiring some days in the office and others remote, offering a balance between collaboration and flexibility. We value individuals who are proactive, possess excellent communication skills, and have a genuine desire to help customers. Training will be provided to ensure you have the necessary skills and knowledge to succeed. A positive attitude and a commitment to providing high-quality service are essential. You will work closely with other departments to ensure seamless customer interactions and contribute to a positive brand image. This is an excellent opportunity to grow your career in a supportive environment. Successful candidates will demonstrate strong problem-solving abilities and a keen attention to detail.
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