5 845 Senior Specialist jobs in Vietnam

Our client, a leading automotive group, is seeking a highly skilled Senior Automotive Technical Specialist to enhance its technical expertise and support operations from its facility in Bien Hoa, Dong Nai, VN . This crucial role involves providing advanced technical support, diagnosing complex vehicle issues, and contributing to the development of technical training programs. The ideal candidate will possess a profound understanding of automotive engineering, diagnostic tools, and repair procedures, coupled with excellent problem-solving skills and a passion for the automotive industry.

Key Responsibilities:

• Provide expert-level technical assistance and guidance to service technicians and support staff on complex vehicle diagnostics and repairs.
• Diagnose and resolve challenging mechanical, electrical, and electronic issues in a wide range of automotive vehicles.
• Stay current with the latest automotive technologies, trends, and diagnostic techniques.
• Develop and deliver technical training sessions and materials for service personnel.
• Analyze vehicle repair data to identify recurring issues and recommend solutions or product improvements.
• Collaborate with the engineering and product development teams to address technical challenges and provide feedback.
• Utilize advanced diagnostic equipment and software to troubleshoot and repair vehicles efficiently.
• Ensure adherence to all safety procedures and workshop standards.
• Maintain accurate records of diagnostic findings, repairs performed, and parts used.
• Assist in the evaluation and selection of new diagnostic tools and equipment.
• Serve as a technical resource for customer inquiries related to vehicle performance and repair.

Qualifications:

• Associate's or Bachelor's degree in Automotive Technology, Mechanical Engineering, or a related field. Relevant certifications (e.g., ASE Master Technician) are highly valued.
• Minimum of 6 years of hands-on experience as a senior automotive technician or in a technical support role within the automotive industry.
• Extensive knowledge of vehicle systems, including engines, transmissions, electrical systems, and HVAC.
• Proficiency with modern automotive diagnostic tools, scan tools, and electronic testing equipment.
• Strong analytical and problem-solving skills with a methodical approach to diagnostics.
• Excellent communication, interpersonal, and training skills.
• Ability to read and interpret technical manuals, diagrams, and schematics.
• Experience with electric and hybrid vehicle technologies is a significant advantage.
• Proficiency in English is required; knowledge of Vietnamese is beneficial.

This is an excellent opportunity for a top-tier automotive professional to leverage their expertise and contribute to a leading automotive brand.

**Introduction**
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

**Your Role and Responsibilities**

**Who you are**
As Partner Technical Specialist, you will work with Hybrid Cloud Integration Sales Representatives across the country to support the presales technical activities. You are responsible for understanding customer requirements, designing an appropriate solution, doing necessary demos/ Proof of Concepts (PoCs), detailing the bill of material, presenting business benefits and competitive comparison of the proposed solutions.

**What you'll do**
- Understand customer requirements, positioning IBM Hybrid Cloud Integration - Integration & Development products to suit customer requirements in large customer environments and solutioning the requirements with appropriate architecture and sizing
- Work with cross-brand teams with other IBM brands by sharing sizing and other inputs to ensure that an overall optimal solution is created for the customer
- Responsible for Bill of Materials (BOM) preparation, solution presentation and selling value proposition to customers
- Responsible to perform demonstration and proof-of-concept of the proposed solution,
- Responsible to prepare Return on investment or cost cases for the customer, sharing competitive analyses, participating in reviewing the implementation, working to solve customer support /technical issue, etc.
- Responsible for managing Requests for information/Request for proposal process including attending pre-bid meetings, working with customer and partners, preparing compliance, technical solution, etc. as listed above
- Responsible for Running the proof of technology for Customers and partners with IBM Hybrid Cloud Integration technologies to support innovations

**How we’ll help you grow**:

- You’ll have access to all the technical and management training courses you need to become the expert you want to be
- You’ll learn directly from expert developers in the field; our team leads love to mentor
- You’ll have the opportunity to work in many different areas to figure out what really excites you

**Required Professional and Technical Expertise**:

- At least 3 years of experience in Technical sales/Presales/Engineer/similar role in Automation solutions
- Has experience in selling, including co-creation and hands-on technical sales methods such as: demonstrations, custom demos, proofs of concept, minimum viable products (MVPs) or other technical proofs.
- Has knowledge of IBM Automation products and technology will be preferable.

**Required Technical and Professional Expertise**
Same as above

**Preferred Technical and Professional Expertise**
Same as above

**About Business Unit**

IBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company’s Global Markets organization is a strategic sales business unit that manages IBM’s global footprint, working closely with dedicated country-based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients’ growth and innovation. By complementing local expertise with global experience and digital capabilities, IBM builds deep and broad-based client relationships. This local management focus fosters speed in supporting clients, addressing new markets and making investments in emerging opportunities. Additionally, the Global Markets organization serves clients with expertise in their industry as well as through the products and services that IBM and partners supply. IBM is also expanding its reach to new and existing clients through digital marketplaces.

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include differe

Our client is looking for a dedicated and customer-focused Technical Support Specialist to join their team in **Bien Hoa, Dong Nai, VN**. This role is essential for providing timely and effective technical assistance to our customers. You will be the first point of contact for customers experiencing technical issues, diagnosing problems, and guiding them through solutions. The ability to communicate complex technical information clearly and patiently is paramount.

Key Responsibilities:

• Respond to customer inquiries and support requests via phone, email, and chat.
• Diagnose and troubleshoot hardware, software, and network issues.
• Guide customers through step-by-step solutions to resolve technical problems.
• Escalate unresolved issues to appropriate internal teams or specialists.
• Document all customer interactions and technical issues accurately in the ticketing system.
• Create and maintain knowledge base articles and FAQs to assist customers and internal teams.
• Provide feedback on product issues and potential improvements to the development team.
• Follow standard procedures for issue resolution and escalation.
• Ensure a high level of customer satisfaction by providing prompt, accurate, and friendly support.
• Participate in team meetings and training sessions to enhance technical skills and product knowledge.
• Adhere to service level agreements (SLAs) for response and resolution times.

Qualifications:

• Proven experience in a technical support or customer service role.
• Strong knowledge of computer hardware, software applications, operating systems (Windows, macOS), and basic networking concepts.
• Excellent problem-solving and diagnostic skills.
• Exceptional communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
• Patience and a customer-centric approach.
• Ability to multitask and manage time effectively.
• Familiarity with ticketing systems (e.g., Zendesk, Jira Service Desk) is a plus.
• High school diploma or equivalent; technical certifications or associate's degree preferred.
• Good understanding of local customer needs and common technical issues in the **Bien Hoa, Dong Nai, VN** area.

This is an on-site position requiring your presence in our **Bien Hoa, Dong Nai, VN** office.

Our client is seeking a motivated and customer-focused Technical Support Specialist to join their IT support team in Thai Binh, Thai Binh, VN . This role is critical for providing timely and effective technical assistance to internal users and external customers. You will be responsible for troubleshooting hardware, software, and network issues, diagnosing problems, and implementing solutions to ensure smooth operation of IT systems. The ideal candidate will possess a strong understanding of common operating systems (Windows, macOS), office productivity software, and basic networking principles. Excellent communication and interpersonal skills are essential for interacting with users of varying technical expertise. You should be patient, empathetic, and dedicated to resolving customer issues efficiently. Responsibilities include responding to support requests via phone, email, or ticketing systems, documenting issues and resolutions, and escalating complex problems to higher-level support teams when necessary. You will also be involved in setting up and configuring new user accounts and equipment, as well as performing routine system maintenance and updates. The ability to work independently and manage multiple support tickets simultaneously is crucial. You will contribute to the improvement of support processes and documentation, creating knowledge base articles and FAQs to empower users. This role requires a problem-solver with a keen eye for detail and a commitment to providing exceptional customer service. You will be a key point of contact for technical issues, playing a vital role in maintaining user satisfaction and operational efficiency within the organization. A passion for technology and a desire to continuously learn and expand technical knowledge are highly valued.

Qualifications:

• High school diploma or equivalent; Associate's or Bachelor's degree in Computer Science, IT, or a related field is preferred.
• Minimum of 2 years of experience in technical support or a similar IT role.
• Proficiency in troubleshooting common hardware, software, and network issues.
• Experience with operating systems (Windows, macOS) and standard business applications.
• Familiarity with ticketing systems and remote support tools.
• Excellent problem-solving and analytical skills.
• Strong customer service and communication skills (verbal and written).
• Ability to explain technical concepts clearly to non-technical users.
• Patience and a calm demeanor when dealing with frustrated users.
• Team player mentality with the ability to work independently.

Our client is seeking a dedicated and customer-focused Technical Support Specialist to join their expanding service team in **Pleiku, Gia Lai, VN**. This role involves providing first-line technical assistance to customers, resolving inquiries, and ensuring a positive user experience with their products and services. The ideal candidate will have excellent communication skills, a knack for problem-solving, and a patient and helpful demeanor. You will be a crucial point of contact for customer support needs.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Diagnose and troubleshoot technical issues related to software, hardware, or services.
• Provide clear and concise instructions to customers to resolve their technical problems.
• Escalate complex issues to higher-level support or relevant departments when necessary.
• Maintain accurate records of customer interactions, issues, and resolutions in the ticketing system.
• Develop and update technical documentation, FAQs, and knowledge base articles.
• Identify recurring issues and provide feedback to product development teams for improvements.
• Assist customers with account setup, configuration, and basic usage questions.
• Ensure customer satisfaction by delivering prompt and effective technical support.
• Adhere to service level agreements (SLAs) and departmental performance standards.
• Stay updated on product knowledge and company policies.
• Troubleshoot connectivity issues, software errors, and hardware malfunctions.
• Guide customers through installation and setup processes.
• Provide assistance during product updates and maintenance periods.
• Contribute to a positive team environment and share best practices.

Qualifications:

• High school diploma or equivalent; Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field is preferred.
• Minimum of 2 years of experience in technical support or customer service.
• Proficiency in troubleshooting common software and hardware issues.
• Familiarity with operating systems (Windows, macOS, Linux) and common applications.
• Excellent verbal and written communication skills.
• Strong listening and interpersonal skills.
• Ability to explain technical concepts in a simple and understandable way.
• Patience and empathy when dealing with customers facing technical difficulties.
• Proficiency with helpdesk software and ticketing systems.
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP) is a plus.
• Ability to multitask and manage time effectively in a fast-paced environment.
• A genuine passion for helping people and resolving technical challenges.

This position offers a great opportunity for career growth in technical support, competitive compensation, and the chance to work in a dynamic team in Pleiku.

Our client is seeking a dedicated and knowledgeable Technical Support Specialist to join their growing team. This role is based in **Quy Nhon, Binh Dinh, VN** and requires the ability to work on-site to directly support our user base and resolve technical issues. You will be the primary point of contact for users experiencing hardware, software, or network problems. Your responsibilities will include diagnosing and resolving technical issues remotely and in person, installing and configuring computer hardware and software, and guiding users through step-by-step solutions. You will also be responsible for documenting all support requests and resolutions in a ticketing system, escalating complex issues to appropriate IT teams, and contributing to the development of IT support documentation and knowledge bases. The ideal candidate will have a strong understanding of computer systems, networks, and common software applications. Excellent customer service skills, patience, and a methodical approach to problem-solving are essential. We are looking for someone who is eager to learn, possesses strong troubleshooting abilities, and can communicate technical information clearly to non-technical users. Prior experience in a technical support role or a relevant IT certification is highly desirable. You will be part of a collaborative IT department focused on ensuring the smooth operation of our technological infrastructure and providing exceptional support to our employees. The opportunity to work within a stable company and develop your technical skills in a supportive environment is a key aspect of this role. You will be instrumental in maintaining the productivity and satisfaction of our internal teams by addressing their technical challenges promptly and effectively.
Responsibilities:

• Provide first-level technical support to end-users for hardware, software, and network issues.
• Diagnose and resolve technical problems efficiently and effectively.
• Install, configure, and maintain computer hardware, software, and peripherals.
• Guide users through troubleshooting steps via phone, email, or in-person.
• Document all support activities, resolutions, and user feedback in a ticketing system.
• Escalate unresolved issues to senior IT staff or relevant departments.
• Assist in managing IT inventory and asset tracking.
• Contribute to the creation and maintenance of IT support documentation and FAQs.
• Adhere to IT policies and procedures for system security and data protection.

Qualifications:

• Proven experience in a technical support or IT helpdesk role.
• Solid understanding of computer hardware, operating systems (Windows, macOS), and common software applications.
• Familiarity with networking concepts (TCP/IP, DNS, DHCP).
• Excellent troubleshooting and problem-solving skills.
• Strong customer service and communication skills.
• Ability to explain technical issues to non-technical users.
• Experience with ticketing systems is a plus.
• Relevant IT certifications (e.g., CompTIA A+) are advantageous.
• High school diploma or equivalent required; Associate's or Bachelor's degree in IT or a related field is preferred.

Our client is seeking a dedicated and skilled Technical Support Specialist to join our fully remote customer service team. This role is critical in providing timely and effective technical assistance to our users, ensuring a positive customer experience. You will be responsible for troubleshooting software and hardware issues, guiding users through problem-solving processes, and escalating complex issues when necessary. The ideal candidate will have excellent communication skills, a strong technical aptitude, and a patient, customer-focused approach.

Key responsibilities include responding to customer inquiries via phone, email, and chat in a professional and efficient manner. You will diagnose and resolve technical problems related to our products or services, document support interactions, and maintain a knowledge base of common issues and solutions. This position requires the ability to explain technical concepts clearly to non-technical users.

The Technical Support Specialist will work collaboratively with other support team members and engineering departments to identify recurring issues and contribute to product improvements. You will be expected to stay updated on product knowledge and technical advancements. This role demands strong problem-solving skills, the ability to multitask, and a commitment to providing exceptional customer service. If you are a tech-savvy individual with a passion for helping others and thrive in a remote work environment, this is an excellent opportunity to join our supportive and dynamic team.

Our client is seeking a motivated and customer-focused Technical Support Specialist to join their expanding team. This is a fully remote role, providing essential technical assistance and troubleshooting for their diverse user base. The ideal candidate will have a strong aptitude for technology, excellent problem-solving skills, and a passion for delivering outstanding customer service. You will be responsible for diagnosing and resolving software and hardware issues, guiding users through solutions, and maintaining a high level of customer satisfaction.

Key Responsibilities:

• Provide first-level technical support via phone, email, and chat to end-users.
• Diagnose and resolve hardware, software, and network issues efficiently.
• Guide users through step-by-step solutions for technical problems.
• Escalate complex issues to higher-level support teams when necessary.
• Maintain accurate records of customer interactions, issues, and resolutions in the ticketing system.
• Create and update knowledge base articles and FAQs to assist users.
• Install, configure, and troubleshoot software applications and operating systems.
• Assist with hardware setup, maintenance, and repair.
• Identify trends in customer issues and provide feedback to development teams for product improvement.
• Ensure timely and effective resolution of customer support requests.
• Adhere to established service level agreements (SLAs) for response and resolution times.
• Provide remote assistance to users, utilizing remote desktop tools.
• Stay up-to-date with product knowledge and technical advancements.
• Contribute to a positive and collaborative team environment.
• Proactively identify opportunities to improve the customer support process.

Qualifications:

• Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
• Minimum of 2 years of experience in technical support or a similar customer-facing IT role.
• Strong knowledge of operating systems (Windows, macOS, Linux).
• Familiarity with common software applications and productivity suites.
• Excellent troubleshooting and problem-solving skills.
• Exceptional communication and interpersonal skills, with a patient and empathetic approach.
• Ability to explain technical concepts clearly to non-technical users.
• Experience with remote support tools (e.g., TeamViewer, AnyDesk).
• Knowledge of basic networking concepts (TCP/IP, DNS, DHCP).
• Ability to work independently and manage time effectively in a remote setting.
• Customer service orientation and a commitment to user satisfaction.
• Ability to multitask and manage multiple support tickets simultaneously.
• Relevant certifications (e.g., CompTIA A+, ITIL) are a plus.

This is an excellent opportunity for individuals passionate about technology and helping others to build their career in IT support from home.

Our client is looking for a dedicated and technically adept Technical Support Specialist to provide exceptional customer service and resolve IT-related issues for their user base. This role operates in a fully remote capacity, requiring excellent communication skills and self-discipline. You will be the first point of contact for customers seeking technical assistance, diagnosing and troubleshooting hardware, software, and network problems through various channels, including phone, email, and chat. Responsibilities include guiding users through step-by-step solutions, documenting all support activities and resolutions in a ticketing system, escalating complex issues to higher-level support teams when necessary, and contributing to the knowledge base by creating helpful articles and FAQs. The ideal candidate will have a strong understanding of operating systems (Windows, macOS), common software applications, and basic networking concepts. Experience with remote support tools and customer relationship management (CRM) software is highly valued. We are seeking individuals who are patient, empathetic, and possess a genuine desire to help others. Strong analytical and problem-solving skills are essential to quickly identify and resolve issues. This is a remote-first position, meaning all work is performed from your home office, offering flexibility and eliminating the need for commuting. You will be part of a collaborative and supportive virtual team, focused on delivering outstanding technical support. If you thrive in a remote environment and have a passion for technology and customer satisfaction, we encourage you to apply.