352 Service Advisor jobs in Vietnam
Automotive Service Advisor
720000 My Tho, Tien Giang
WhatJobs
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Our client is looking for an efficient Automotive Service Advisor to manage the service department at their facility in My Tho, Tien Giang, VN . This role serves as the primary point of contact for customers seeking automotive maintenance and repair services, bridging the gap between the customer and the technicians. You will be responsible for greeting customers, listening carefully to their concerns, and accurately documenting vehicle issues. Your duties will include inspecting vehicles with customers to identify necessary services, explaining repair recommendations and costs clearly, and providing accurate time estimates for service completion. Building and maintaining strong customer relationships is key to this role, ensuring customer satisfaction and fostering loyalty. You will coordinate with the parts department to ensure timely availability of necessary components and work closely with the technicians to oversee the progress of repairs. Managing service appointments, handling customer inquiries, and resolving any complaints or issues effectively are also critical responsibilities. A thorough understanding of automotive systems and services is beneficial, but strong communication and interpersonal skills are essential. The ability to multitask in a fast-paced environment and maintain a professional demeanor at all times is crucial. This position requires excellent organizational skills and a customer-centric approach. Previous experience in a customer service role, preferably within the automotive industry, is advantageous. Join our team in My Tho, Tien Giang, VN and contribute to delivering exceptional service.
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Automotive Service Advisor
43000 Hoang Hoa
WhatJobs
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Our client is seeking an experienced Automotive Service Advisor to join their busy workshop in **Thanh Hoa, Thanh Hoa, VN**. This role is crucial for liaising between customers and the automotive technicians, ensuring a seamless service experience. The ideal candidate will have a passion for cars and a proven track record in customer service and automotive repair coordination. Responsibilities include greeting customers, understanding their vehicle concerns, accurately diagnosing issues with the service team, and clearly explaining the required repairs and associated costs. You will be responsible for creating service orders, scheduling appointments, and managing customer expectations throughout the repair process. Building and maintaining strong customer relationships is a key aspect of this position, as is upselling additional services and products when appropriate. The Service Advisor will also handle customer inquiries, manage warranties, and ensure customer satisfaction after service completion. A thorough understanding of automotive systems and terminology is required. Strong communication, interpersonal, and organizational skills are essential. Proficiency in using dealership management systems (DMS) or automotive service software is highly desirable. You should be adept at problem-solving and possess a keen eye for detail to ensure accuracy in service orders and billing. This is a customer-facing role that requires a professional demeanor and a commitment to providing exceptional service in a fast-paced environment. Join a reputable team and contribute to maintaining the high standards of automotive care.
- Greet customers and understand their automotive service needs.
- Accurately diagnose vehicle issues and recommend appropriate repairs.
- Clearly communicate repair estimates and timelines to customers.
- Create and manage service orders and customer records.
- Schedule appointments and manage the service bay workflow.
- Build and maintain strong customer relationships.
- Upsell services and products to enhance customer experience and revenue.
- Handle customer inquiries and resolve complaints effectively.
- Process warranties and ensure proper documentation.
- Follow up with customers to ensure satisfaction with the service provided.
This advertiser has chosen not to accept applicants from your region.
1
Automotive Service Advisor
10000 An Cu, An Giang
WhatJobs
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We are looking for a customer-focused Automotive Service Advisor to join our busy dealership in Hanoi. This on-site role is the primary point of contact for customers seeking automotive service and repair. You will be responsible for greeting customers, listening to their concerns, and accurately diagnosing vehicle issues with the technicians. Your duties include creating service estimates, explaining necessary repairs and maintenance to customers in a clear and understandable manner, and scheduling appointments. You will also manage customer expectations, handle billing and payments, and ensure customer satisfaction throughout the service process. The ideal candidate will possess excellent communication, interpersonal, and customer service skills. A strong understanding of automotive systems and repair processes is essential. Proficiency in using dealership management systems (DMS) and computer-based diagnostic tools is required. You must be organized, detail-oriented, and capable of multitasking in a fast-paced environment. We are seeking individuals who are reliable, professional, and committed to providing an exceptional customer experience. This is a great opportunity to build a career in the automotive industry and contribute to the success of a reputable dealership.
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2
Automotive Service Advisor
400000 Hoang Hoa
WhatJobs
Posted 1 day ago
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Job Description
Our client, a leading automotive dealership, is seeking a customer-focused and knowledgeable Automotive Service Advisor to join their busy service department in Thanh Hoa, Thanh Hoa, VN . This role is crucial for providing exceptional customer service and ensuring the smooth operation of the service center. You will be the primary point of contact for customers bringing their vehicles in for service and repair, diagnosing their needs, and communicating effectively with both customers and the technical team. The ideal candidate will have a strong understanding of automotive systems and repair processes, combined with outstanding communication and interpersonal skills. Key responsibilities include greeting customers, listening to their concerns, accurately recording vehicle issues, providing clear and concise explanations of recommended services and costs, and scheduling appointments. You will also be responsible for managing customer expectations, ensuring satisfaction with the service provided, and potentially upselling additional services or products. This position requires meticulous attention to detail to ensure correct service orders and efficient workflow. We are looking for an individual with a positive attitude, a strong work ethic, and the ability to thrive in a fast-paced environment. Your role is vital in building customer loyalty and contributing to the dealership's success through excellent service delivery.
Responsibilities:
Qualifications:
Responsibilities:
- Greet customers, listen to their vehicle concerns, and create service orders.
- Accurately diagnose vehicle issues and explain recommended repairs to customers.
- Provide clear and transparent estimates for services and parts.
- Schedule service appointments and manage the flow of vehicles in the service bay.
- Communicate effectively with technicians to ensure accurate repairs.
- Follow up with customers to ensure satisfaction with completed services.
- Upsell services and products when appropriate.
- Maintain a high level of customer service and satisfaction.
- Handle customer complaints and resolve issues professionally.
Qualifications:
- High school diploma or equivalent; Associate's degree in Automotive Technology is a plus.
- Minimum of 2 years of experience as an Automotive Service Advisor or in a customer-facing automotive role.
- Strong knowledge of automotive systems and repair procedures.
- Excellent communication, interpersonal, and customer service skills.
- Ability to multitask and manage time effectively in a busy environment.
- Proficiency with service management software is preferred.
This advertiser has chosen not to accept applicants from your region.
3
Automotive Service Advisor
65000 Nha Trang, Khanh Hoa
WhatJobs
Posted 1 day ago
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Job Description
WhatJobs is seeking a professional and customer-oriented Automotive Service Advisor to join our dealership in Nha Trang, Khanh Hoa, VN . As the primary point of contact for our customers, you will be responsible for greeting clients, listening to their concerns about their vehicles, and accurately diagnosing and recommending necessary repairs and maintenance services. You will expertly translate technical information into clear, understandable terms for customers and generate accurate repair orders. Building and maintaining strong customer relationships is key to success in this role. You will manage service appointments, coordinate with the service department technicians, and ensure timely completion of work.
Key Responsibilities:
Qualifications:
Previous experience as an automotive service advisor or in a similar customer-facing role within the automotive industry is required. A strong understanding of automotive systems and repair processes is essential. Excellent communication, interpersonal, and customer service skills are a must. Ability to multitask and manage time effectively in a fast-paced environment. Proficiency in using dealership management software (e.g., Reynolds and Reynolds, CDK). A valid driver's license is necessary. This is a customer-facing role based at our service center in Nha Trang, Khanh Hoa, VN .
Key Responsibilities:
- Greeting customers in a friendly and professional manner.
- Listening to customer concerns and accurately documenting vehicle issues.
- Performing multi-point inspections and recommending services.
- Explaining vehicle service requirements and costs to customers clearly.
- Writing up accurate repair orders and ensuring all customer information is correct.
- Scheduling appointments and managing the flow of vehicles through the service department.
- Coordinating with technicians to ensure work is completed efficiently and to high standards.
- Keeping customers informed about the status of their vehicle repairs.
- Handling customer inquiries and resolving any complaints promptly.
- Ensuring customer satisfaction and encouraging repeat business.
- Maintaining a clean and organized service reception area.
- Adhering to all dealership policies and procedures.
Qualifications:
Previous experience as an automotive service advisor or in a similar customer-facing role within the automotive industry is required. A strong understanding of automotive systems and repair processes is essential. Excellent communication, interpersonal, and customer service skills are a must. Ability to multitask and manage time effectively in a fast-paced environment. Proficiency in using dealership management software (e.g., Reynolds and Reynolds, CDK). A valid driver's license is necessary. This is a customer-facing role based at our service center in Nha Trang, Khanh Hoa, VN .
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4
Automotive Service Advisor
600000 Pleiku, Gia Lai
WhatJobs
Posted 1 day ago
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Job Description
Our client is looking for a customer-focused and detail-oriented Automotive Service Advisor to join their busy workshop. This role is vital for ensuring excellent customer satisfaction and smooth operations within the service department. As a Service Advisor, you will be the primary point of contact for customers bringing their vehicles in for service or repair. Your responsibilities will include greeting customers, actively listening to their concerns, accurately diagnosing reported issues, and clearly explaining recommended services and repairs. You will create detailed repair orders, estimate costs, and provide timelines for completion. Building strong rapport with customers and ensuring they feel confident in the service provided is paramount. You will also collaborate closely with the service technicians, relaying customer needs and technical information accurately. Managing service appointments, maintaining customer records, and processing payments will be part of your daily tasks. The ideal candidate will have excellent communication and interpersonal skills, a passion for the automotive industry, and a professional demeanor. Prior experience as a Service Advisor or in a customer-facing role within the automotive sector is highly preferred. Technical knowledge of vehicle mechanics is an advantage. This position is based at our client's facility in **Pleiku, Gia Lai, VN**, requiring your full-time presence. You must be organized, efficient, and capable of multitasking in a demanding environment. A commitment to providing exceptional service and upholding the company's reputation is essential.
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5
Automotive Service Advisor
64000 Phan Thiet, Binh Thuan
WhatJobs
Posted 1 day ago
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Job Description
Join our dynamic automotive team in **Phan Thiet, Binh Thuan, VN** as an Automotive Service Advisor and be the crucial link between our valued customers and our expert service technicians. We are seeking a highly motivated and customer-focused individual to manage customer appointments, accurately diagnose vehicle issues, and provide clear, detailed explanations of necessary services and repairs. You will play a pivotal role in ensuring an exceptional customer experience, fostering loyalty, and driving service department success.
Responsibilities:
Qualifications:
Responsibilities:
- Greet customers warmly and professionally, addressing their needs and concerns promptly.
- Listen carefully to customer descriptions of vehicle problems and ask clarifying questions to ensure a thorough understanding.
- Inspect vehicles with customers to identify and confirm the scope of required services and repairs.
- Translate customer concerns and technician findings into clear, concise repair orders.
- Provide customers with accurate estimates for labor and parts, explaining the warranty policies.
- Schedule service appointments efficiently, coordinating with the service technicians' workload.
- Maintain open and consistent communication with customers throughout the service process, providing updates on progress.
- Handle customer inquiries and resolve any issues or complaints that may arise with professionalism and empathy.
- Upsell additional services and products that are relevant to the customer's needs and vehicle maintenance history.
- Ensure that all work performed is documented accurately in the service system.
- Process payments and manage customer accounts effectively.
- Collaborate with technicians and parts department to ensure timely completion of services.
- Maintain a thorough knowledge of current vehicle technologies, service procedures, and manufacturer recommendations.
- Build and maintain strong customer relationships to encourage repeat business.
- Continuously strive to improve customer satisfaction scores and operational efficiency.
Qualifications:
- Proven experience as a Service Advisor or in a similar customer-facing role within the automotive industry.
- Excellent communication, interpersonal, and customer service skills.
- Strong understanding of automotive systems, diagnostics, and repair processes.
- Ability to work in a fast-paced, high-pressure environment.
- Proficiency in using dealership management systems (DMS) and standard office software.
- Sales-oriented mindset with the ability to effectively recommend services.
- Detail-oriented with strong organizational and time-management skills.
- Valid driver's license and a clean driving record.
- High school diploma or equivalent; technical degree or certification is a plus.
- Ability to maintain a professional appearance and demeanor at all times.
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6
Automotive Service Advisor
47000 Thuy Van
WhatJobs
Posted 1 day ago
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Our client is seeking a customer-focused Automotive Service Advisor to join their dealership team in **Hue, Thua Thien–Hue, VN**. This vital role serves as the primary liaison between customers and the service department, ensuring a positive and seamless experience from vehicle drop-off to pick-up. You will be responsible for greeting customers, listening to their concerns, and accurately documenting service requests. Key duties include inspecting vehicles with technicians, advising customers on recommended services and repairs, and providing clear, upfront cost estimates. The ideal candidate will possess excellent communication, interpersonal, and sales skills, with a passion for the automotive industry. Previous experience in a customer service or sales role, preferably within an automotive environment, is highly desirable. You should be proficient in using dealership management systems (DMS) and have a strong understanding of automotive parts and services. We are looking for an organized and efficient individual who can manage multiple tasks and maintain high levels of customer satisfaction. Building rapport and trust with clients is paramount. This is an excellent opportunity to advance your career in a dynamic and customer-centric environment. Your ability to explain technical information in an understandable way to customers will be a key factor in your success. You will work collaboratively with technicians and the parts department to ensure timely completion of services. Maintaining a professional appearance and demeanor is essential.
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7
Automotive Service Advisor
41000 Nam Dinh , Nam Dinh
WhatJobs
Posted 2 days ago
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Job Description
Our client, a leading automotive dealership in Nam Dinh, Nam Dinh, VN , is looking for a professional and customer-focused Automotive Service Advisor to join their dynamic team. This role is crucial for bridging the gap between customers and the service department, ensuring excellent customer satisfaction and efficient workflow. You will be responsible for greeting customers, understanding their vehicle service needs, accurately diagnosing issues with the help of technicians, and communicating repair estimates and timelines clearly. The ideal candidate will possess strong communication, sales, and organizational skills, coupled with a genuine passion for the automotive industry. This is an on-site position requiring direct interaction with customers and the service team. Key responsibilities include:
- Greeting customers promptly and professionally as they arrive for service appointments.
- Actively listening to customer concerns and accurately documenting vehicle service needs.
- Consulting with automotive technicians to determine the condition of the vehicle and necessary repairs.
- Estimating costs for parts and labor accurately and presenting them to customers for approval.
- Explaining service recommendations and repair options clearly to customers.
- Scheduling service appointments and managing the service bay workflow efficiently.
- Maintaining clear and consistent communication with customers regarding their vehicle's status.
- Handling customer complaints and concerns with professionalism and aiming for satisfactory resolutions.
- Processing repair orders and ensuring all details are accurate.
- Building strong relationships with customers to encourage repeat business.
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8
Automotive Service Advisor
550000 Hoa Sơn
WhatJobs
Posted 2 days ago
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Job Description
Our client is seeking a professional and customer-oriented Automotive Service Advisor to join their dealership team in Da Nang, Da Nang, VN . This customer-facing role is essential for maintaining strong client relationships and ensuring a seamless service experience for vehicle owners. You will be the primary liaison between the customers and the service department, expertly diagnosing customer concerns and translating them into actionable work orders for technicians. The ideal candidate will possess excellent communication and interpersonal skills, a thorough understanding of automotive repair processes, and a commitment to providing exceptional service.
Your responsibilities will include greeting customers, actively listening to their vehicle concerns, and performing initial vehicle inspections. You will accurately estimate repair costs, explain recommended services to customers in a clear and understandable manner, and obtain customer approval for work performed. Building trust and rapport with customers is paramount, ensuring they feel confident in the services provided. You will also manage appointment scheduling, track vehicle progress through the service department, and keep customers informed about the status of their repairs. Coordination with the parts department and service technicians is key to ensuring efficiency and accuracy. A strong understanding of automotive terminology and the ability to upsell relevant services and products when appropriate are also important aspects of this role.
Key Responsibilities:
Your responsibilities will include greeting customers, actively listening to their vehicle concerns, and performing initial vehicle inspections. You will accurately estimate repair costs, explain recommended services to customers in a clear and understandable manner, and obtain customer approval for work performed. Building trust and rapport with customers is paramount, ensuring they feel confident in the services provided. You will also manage appointment scheduling, track vehicle progress through the service department, and keep customers informed about the status of their repairs. Coordination with the parts department and service technicians is key to ensuring efficiency and accuracy. A strong understanding of automotive terminology and the ability to upsell relevant services and products when appropriate are also important aspects of this role.
Key Responsibilities:
- Greet customers promptly and professionally, establishing a positive first impression.
- Listen attentively to customer concerns regarding vehicle performance and maintenance needs.
- Accurately diagnose and document customer-reported issues for technicians.
- Provide clear and concise explanations of recommended services and repairs.
- Prepare accurate repair estimates and obtain customer authorization for all work.
- Manage customer appointments and ensure efficient workflow in the service department.
- Maintain open communication with customers regarding the status of their vehicle repairs.
- Coordinate with service technicians to ensure timely and quality repairs.
- Process service orders and payments accurately and efficiently.
- Upsell services and products appropriately to meet customer needs and drive revenue.
- Address customer inquiries and resolve any service-related issues or complaints.
- Maintain a clean and organized work environment.
- High school diploma or equivalent; technical or vocational training in automotive repair is a plus.
- Proven experience as an Automotive Service Advisor or in a similar customer-facing role within the automotive industry.
- Thorough knowledge of automotive systems, maintenance, and repair procedures.
- Excellent communication, interpersonal, and customer service skills.
- Strong organizational and time management abilities.
- Proficiency in using service management software and diagnostic tools.
- Ability to multitask and work effectively in a fast-paced environment.
- A valid driver's license and a good driving record.
- A professional demeanor and a commitment to customer satisfaction.
- Basic sales and upselling skills are beneficial.
This advertiser has chosen not to accept applicants from your region.
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