694 Service Agent jobs in Vietnam

**Additional Information**
**Job Number** 25108898
**Job Category** Rooms & Guest Services Operations
**Location** JW Marriott Hotel & Suites Saigon, Corner Hai Ba Trung Street & Le Duan Boulevard, Hochiminh City, Viet Nam, Viet Nam, 7000 VIEW ON MAP
**Schedule** Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts - to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
The Guest Service Agent greets and registers guests, providing prompt and courteous service. He / she checks guests in and out, resolving guest challenges throughout their stay in our hotel. This role upgrades guests as required and promotes the hotel's services.
**What will I be doing?**
As the Guest Service Agent, you will be responsible for performing the following tasks to the highest standards:
- Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rates.
- Make appropriate selection of rooms based on guests' needs, code electronic keys, confirms the room number and rates with a written confirmation.
- Promote and administer Hilton marketing programs such as Hilton Honors for arriving guests, ensuring guests know the location of rooms containing room keys, tokens of our appreciation, gifts, etc., to guests.
- Ensure rooms and services are correctly accounted for within guests' statements, properly stating services provided by the hotel.
- Assist guests with check-out payments or charges, accepting and recording vouchers, credits, traveller's checks and other forms of payment, converting foreign currency at current posted rates.
- Greet customers immediately with a friendly and sincere welcome with a positive and clear speaking voice, listen and understand requests, respond with appropriate actions and provide accurate information such on outlet hours, special VIP programs, events, etc.
- Receive special requests from guests and respond appropriately or forward requests to appropriate team members for their decisions and actions.
- Promptly answer the telephone and email inquiries, inputting messages into the computer and advising other team members of special guests' needs.
- Retrieve messages and communicate the content to guests, retrieving mail, packages and facsimiles or other special items for customers as requested.
- Record guests' complaints, conducting thorough research to develop the most effective solution and negotiate results.
- Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, quality of dishes etc.
- Remain calm and alert especially during emergency situations and heavy hotel activity.
- Plan and implement detailed steps by using experienced judgment and discretion.
- Take on an active role in the team by being kind, cooperative, and helpful and never forgetting the person behind the guest.
- Actively take part in training where and when required, attending formal training sessions and on the job trainings to ensure standards and develop skills and abilities.
- Contribute to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests.
- Take on an active role in the Executive Floor team, ensuring effective communication and working as a team in order to reach goals and targets.
- Create a warm and welcoming arrival for guests, ensuring that they feel expected and immediately "at-home" when they arrive.
- Check-in guests in accordance with their reservation details, ensuring that the registration cards are completed, reservation information confirmed, Hilton Honours and Frequent Flyer numbers enquired about, and method of payment is secured.
- Handle complaints promptly and efficiently, taking the necessary action, and informing the Duty Manager or Guest Relations Manager to follow-up where appropriate.
- Follow-up with all guests to ensure satisfaction with problem resolution.
- Maintain awareness of guests' profile and specific preferences, ensuring that they are acted upon for each reservation.
- Ensure that VIP guests are treated personally and recognized as an individual.
- Liaise with Sales, Reservations and the Business Development teams to handle corporate guests.
- Promote Hilton Honours and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honours members receive personal and professional service that recognizes them as important guests and that their benefits are received.
- Ensure a prompt and efficient departure, by settling guests' accounts as per billing and reservation instructions, ensuring that all guests' folios are correct.
- Input information into Fidelio regarding guests, ensuring accuracy and that all details are completed, and the information can be clearly understood by other team members.
- Apply Hilton brand standards in each and every action, acting as a role model and example of how the standards should be carried out in a practical setting.
- Knowledgeable of the hotel's facilities and services as well as basic knowledge of Hilton International, MEAP and other properties in China.
- Up to date with information on facilities, attractions, and places of interests, sights and activities in and around the hotel.
- Effectively communicate, coordinate and cooperate with Housekeeping, F&B, Engineering and IT.
- Report problems with hotel systems, hardware or facilities to the appropriate parties and follow-up to ensure that corrective action has been taken.
- Ensure that the Guest Service Manager is kept aware and up to date with operational issues.
- Pass on information effectively, ensuring that all necessary details are communicated to the intended person and that any pending action is completed, and guest satisfaction is confirmed.
- Attend daily briefings, shift handovers, meetings and read the logbook on a daily basis.
- Ensure that the day-to-day functions of the front desk are completed, including but not limited to checklists, trace reports, credit limit checks, and online back-ups.
- Check registration cards, meetings and functions information, billing instructions, and reservation backup to ensure that all information received is acted upon accordingly.
- Ensure that the front desk stock is managed and not wasted, maintaining costs where able.
- Keep up to date and aware of competitor activities in order to be well informed.
- Adhere to the hotel selling strategy of Demand Based Pricing and maintain rate integrity by offering clear, transparent, and value for money rates to guests.
- Comply with Health & Safety, Emergency Management, the Disaster manual, Fire procedures and regulations, taking part in the fire team when and where directed.
- Adhere strictly to standard cash handling procedures, ensuring to balance float and drop the required amount, managing cash, credit card transactions, city ledgers, vouchers and all other forms of payment correctly.
- Adhere to the company's credit policy at all times when handling cash, credit card transactions, city ledgers, providing currency exchange services, LPO and third party payments for rooms, meetings, F&B and any other charges that may be incurred by guests.
- Provide safety deposit boxes to guests, ensuring that guests' valuables are safe and secure at all times.
- Follow-up on outstanding accounts to ensure no loss of revenue and secure method of payment for upcoming reservations.
- Maintain the efficiency of departure by checking all guests' folios to ensure accuracy of charges.
- Upsell rooms to higher room and rate categories, ensuring maximum revenue generation from each guest.
- Maintain awareness of sales opportunities within the hotel, maximizing revenue in an ethical and responsible manner, adhering to Hilton brand standards and ensuring that guests receive value for money.
- Attempt to communicate with guests in guests' native language, if applicable.
- Carry out any other reasonable duties and responsibilities as assigned.
- The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
**What are we looking for?**
A Guest Service Agent serving Hilton Brands is always working on behalf of our Guests and working with other Team members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Able to perform moderately complex mathematical calculations without error.
- Able to read, listen and communicate effectively in English, both verbally and in writing to meet business needs.
- Able to access and accurately input information using a moderately complex computer system.
- Able to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
- Good interpersonal skills to provide overall guest satisfaction.
- Able to work under pressure and deal with stressful situations during busy periods.
- 1 or 2 years of related working experience preferred.
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team members are at the heart of it all!
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Front Desk Service Agent_
**Location:** _null_
**Requisition ID:** _HOT0BRFW_
**EOE/AA/Disabled/Veterans**

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
The Guest Service Agent greets and registers guests, providing prompt and courteous service. He / she checks guests in and out, resolving guest challenges throughout their stay in our hotel. This role upgrades guests as required and promotes the hotel's services.
**What will I be doing?**
As the Guest Service Agent, you will be responsible for performing the following tasks to the highest standards:
- Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rates.
- Make appropriate selection of rooms based on guests' needs, code electronic keys, confirms the room number and rates with a written confirmation.
- Promote and administer Hilton marketing programs such as Hilton Honors for arriving guests, ensuring guests know the location of rooms containing room keys, tokens of our appreciation, gifts, etc., to guests.
- Ensure rooms and services are correctly accounted for within guests' statements, properly stating services provided by the hotel.
- Assist guests with check-out payments or charges, accepting and recording vouchers, credits, traveller's checks and other forms of payment, converting foreign currency at current posted rates.
- Greet customers immediately with a friendly and sincere welcome with a positive and clear speaking voice, listen and understand requests, respond with appropriate actions and provide accurate information such on outlet hours, special VIP programs, events, etc.
- Receive special requests from guests and respond appropriately or forward requests to appropriate team members for their decisions and actions.
- Promptly answer the telephone and email inquiries, inputting messages into the computer and advising other team members of special guests' needs.
- Retrieve messages and communicate the content to guests, retrieving mail, packages and facsimiles or other special items for customers as requested.
- Record guests' complaints, conducting thorough research to develop the most effective solution and negotiate results.
- Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, quality of dishes etc.
- Remain calm and alert especially during emergency situations and heavy hotel activity.
- Plan and implement detailed steps by using experienced judgment and discretion.
- Take on an active role in the team by being kind, cooperative, and helpful and never forgetting the person behind the guest.
- Actively take part in training where and when required, attending formal training sessions and on the job trainings to ensure standards and develop skills and abilities.
- Contribute to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests.
- Take on an active role in the Executive Floor team, ensuring effective communication and working as a team in order to reach goals and targets.
- Create a warm and welcoming arrival for guests, ensuring that they feel expected and immediately "at-home" when they arrive.
- Check-in guests in accordance with their reservation details, ensuring that the registration cards are completed, reservation information confirmed, Hilton Honours and Frequent Flyer numbers enquired about, and method of payment is secured.
- Handle complaints promptly and efficiently, taking the necessary action, and informing the Duty Manager or Guest Relations Manager to follow-up where appropriate.
- Follow-up with all guests to ensure satisfaction with problem resolution.
- Maintain awareness of guests' profile and specific preferences, ensuring that they are acted upon for each reservation.
- Ensure that VIP guests are treated personally and recognized as an individual.
- Liaise with Sales, Reservations and the Business Development teams to handle corporate guests.
- Promote Hilton Honours and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honours members receive personal and professional service that recognizes them as important guests and that their benefits are received.
- Ensure a prompt and efficient departure, by settling guests' accounts as per billing and reservation instructions, ensuring that all guests' folios are correct.
- Input information into Fidelio regarding guests, ensuring accuracy and that all details are completed, and the information can be clearly understood by other team members.
- Apply Hilton brand standards in each and every action, acting as a role model and example of how the standards should be carried out in a practical setting.
- Knowledgeable of the hotel's facilities and services as well as basic knowledge of Hilton International, MEAP and other properties in China.
- Up to date with information on facilities, attractions, and places of interests, sights and activities in and around the hotel.
- Effectively communicate, coordinate and cooperate with Housekeeping, F&B, Engineering and IT.
- Report problems with hotel systems, hardware or facilities to the appropriate parties and follow-up to ensure that corrective action has been taken.
- Ensure that the Guest Service Manager is kept aware and up to date with operational issues.
- Pass on information effectively, ensuring that all necessary details are communicated to the intended person and that any pending action is completed, and guest satisfaction is confirmed.
- Attend daily briefings, shift handovers, meetings and read the logbook on a daily basis.
- Ensure that the day-to-day functions of the front desk are completed, including but not limited to checklists, trace reports, credit limit checks, and online back-ups.
- Check registration cards, meetings and functions information, billing instructions, and reservation backup to ensure that all information received is acted upon accordingly.
- Ensure that the front desk stock is managed and not wasted, maintaining costs where able.
- Keep up to date and aware of competitor activities in order to be well informed.
- Adhere to the hotel selling strategy of Demand Based Pricing and maintain rate integrity by offering clear, transparent, and value for money rates to guests.
- Comply with Health & Safety, Emergency Management, the Disaster manual, Fire procedures and regulations, taking part in the fire team when and where directed.
- Adhere strictly to standard cash handling procedures, ensuring to balance float and drop the required amount, managing cash, credit card transactions, city ledgers, vouchers and all other forms of payment correctly.
- Adhere to the company's credit policy at all times when handling cash, credit card transactions, city ledgers, providing currency exchange services, LPO and third party payments for rooms, meetings, F&B and any other charges that may be incurred by guests.
- Provide safety deposit boxes to guests, ensuring that guests' valuables are safe and secure at all times.
- Follow-up on outstanding accounts to ensure no loss of revenue and secure method of payment for upcoming reservations.
- Maintain the efficiency of departure by checking all guests' folios to ensure accuracy of charges.
- Upsell rooms to higher room and rate categories, ensuring maximum revenue generation from each guest.
- Maintain awareness of sales opportunities within the hotel, maximizing revenue in an ethical and responsible manner, adhering to Hilton brand standards and ensuring that guests receive value for money.
- Attempt to communicate with guests in guests' native language, if applicable.
- Carry out any other reasonable duties and responsibilities as assigned.
- The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
**What are we looking for?**
A Guest Service Agent serving Hilton Brands is always working on behalf of our Guests and working with other Team members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Able to perform moderately complex mathematical calculations without error.
- Able to read, listen and communicate effectively in English, both verbally and in writing to meet business needs.
- Able to access and accurately input information using a moderately complex computer system.
- Able to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
- Good interpersonal skills to provide overall guest satisfaction.
- Able to work under pressure and deal with stressful situations during busy periods.
- 1 or 2 years of related working experience preferred.
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team members are at the heart of it all!
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Front Desk Service Agent_
**Location:** _null_
**Requisition ID:** _HOT0BKE9_
**EOE/AA/Disabled/Veterans**

Our client, a dynamic international trade consultancy, is seeking an experienced Client Relations Manager to be based in our Rach Gia, Kien Giang, VN office. This is an on-site position that requires a strong commitment to building and maintaining excellent relationships with our diverse clientele. In this role, you will be the primary point of contact for key clients, understanding their business needs and providing tailored solutions. Your responsibilities will include managing client portfolios, ensuring client retention and satisfaction, and identifying opportunities for upselling and cross-selling services. You will conduct regular client meetings, prepare performance reports, and act as a liaison between clients and internal departments to ensure seamless service delivery. The ideal candidate will have a proven track record in client management, sales, or business development within the professional services sector. Exceptional interpersonal, communication, and negotiation skills are essential. You should be adept at understanding client objectives and translating them into actionable strategies. We are looking for a proactive and professional individual with a keen business acumen and a strong understanding of client relationship management principles. This role demands a high level of organization, attention to detail, and the ability to manage multiple client accounts simultaneously. You will play a crucial role in fostering long-term partnerships and driving client loyalty, contributing significantly to the company's growth and success in the region. The position requires a commitment to providing outstanding service and a dedication to understanding and meeting the evolving needs of our clients.

Our client is a leading provider of advanced beauty and wellness services, seeking a highly qualified and client-focused Senior Aesthetician & Wellness Consultant to join their innovative team on a fully remote basis. This unique role focuses on client consultations, personalized wellness program development, and expert advice on skincare and aesthetic treatments. You will serve as a primary point of contact for clients, guiding them through personalized wellness journeys and ensuring they achieve their desired results. The ideal candidate will possess a deep knowledge of skincare science, aesthetic treatments, and holistic wellness practices. Responsibilities include conducting detailed virtual client consultations, assessing skin conditions, recommending appropriate treatments and product lines, and developing customized wellness plans. You will also be responsible for educating clients on proper skincare routines, lifestyle modifications, and the benefits of various wellness services. Building strong, long-term client relationships through exceptional communication and follow-up is key. Experience with beauty and wellness software, CRM systems, and virtual consultation platforms is essential. Strong sales and consultative skills are a must, with the ability to upsell services and products effectively. A passion for continuous learning and staying updated on the latest industry trends and technologies is crucial. This fully remote position offers the flexibility to work from anywhere, empowering you to connect with clients globally. Join a forward-thinking company dedicated to enhancing well-being and beauty through personalized care. We are looking for a motivated professional eager to make a significant impact in the beauty and wellness sector.
Key Responsibilities:

• Conduct comprehensive virtual client consultations on skincare and wellness.
• Assess client needs, skin conditions, and lifestyle factors.
• Develop personalized treatment plans and wellness programs.
• Recommend appropriate aesthetic treatments and product lines.
• Educate clients on skincare best practices and healthy lifestyle choices.
• Build and maintain strong, long-lasting client relationships.
• Provide follow-up support and monitor client progress.
• Upsell services and products based on client needs.
• Stay updated on industry trends, treatments, and product innovations.
• Maintain client records and manage appointments.
• Collaborate with the marketing team on content creation.

Qualifications:

• Certification/License as an Aesthetician or relevant qualification.
• Minimum 5 years of experience in aesthetic treatments and skincare consultation.
• Extensive knowledge of skincare ingredients, treatments, and technologies.
• Experience in wellness consulting or coaching.
• Excellent communication, interpersonal, and customer service skills.
• Proven ability to build rapport and trust with clients.
• Proficiency in beauty/wellness software and CRM systems.
• Strong sales and persuasive skills.
• Ability to work independently in a remote environment.

This is a fully remote role, servicing clients virtually, with the context of operations managed from Ho Chi Minh City, Ho Chi Minh, VN .

**Mô tả công việc**:
(Mức lương: 8 - 10 triệu VNĐ)
2.4.1 Ensure that activities related to network, computer, server systems, IT devices of company is controlled, solved timely and aligned with regulation:

- Give assist timely to relevant persons to make business activities uninterrupted.
- Manage internal network of company.
- Manage server, network systems, PC/Laptop, data center.
- Manager other IT devices of company.
- Keep technical documents of device in good condition.
- Solve problems of server, LAN/WAN, PC/Laptop, Data center.
- Maintain, improve device periodically.
- Propose maintain solutions, improving systems, considering agencies as requirement.

2.4.2 Ensure that Handheld device will be managed as regulation.

2.4.3 Other tasks/jobs from Finance Accounting & Service Manager.
- Documents updated, filed, managed and kept in safe, good condition.
- Reports and tasks finished timely and exactly.

**Chức vụ**: Thực Tập Sinh

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:

- Chế độ bảo hiểm
- Phụ cấp
- Đồng phục
- Chế độ thưởng
- Chăm sóc sức khỏe
- Đào tạo
- Tăng lương
- Nghỉ phép năm

**Yêu cầu bằng cấp (tối thiểu)**: Cao Đẳng

**Yêu cầu công việc**:
1. Competence requirement:

- Fluent to communicate in English.
- Experience in solving softwares/hardwares problems.
- Have knowledge about SQL software is priority
- Have knowledge about SAP ERP software is priority.
- Have knowledge about Distributor Management System is priority.

2. Age / Gender / Personality:

- Male aged from 23and over.
- Integrity and honesty, highly self-confidence is required.
- Confidentiality is required.
- Service - spirit is required, responsibility, professional, hard working.
- Positive thinking, attitude, Observant, analyze, organize and coordinate work efficiently.
- Work independently and effectively toward.
- Strong commitment to business ethics.

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Chăm Sóc Khách Hàng,CNTT - Phần Cứng,IT Helpdesk,IT Support

Cao Đẳng
Không yêu cầu

Our client is a premier Beauty & Wellness spa located in **Bien Hoa, Dong Nai, VN**, seeking a highly skilled and personable Senior Aesthetician and Client Relations Specialist. This role combines expert skincare treatment delivery with exceptional client management and engagement. You will be responsible for providing a wide range of advanced aesthetic treatments, including facials, chemical peels, microdermabrasion, and laser therapies, while also building and maintaining strong relationships with our esteemed clientele. The ideal candidate will possess comprehensive knowledge of skincare science, advanced treatment techniques, and a genuine passion for client well-being and satisfaction. You will also play a key role in client consultations, recommending personalized treatment plans and home care routines, and driving client retention and loyalty.

Key Responsibilities:

• Perform a variety of advanced aesthetic treatments and therapies with precision and care.
• Conduct thorough skin analysis and provide personalized consultations to clients, understanding their needs and goals.
• Develop customized treatment plans and recommend appropriate skincare products.
• Educate clients on skincare best practices and at-home regimens.
• Maintain detailed client records, including treatment histories and progress notes.
• Build and nurture long-term relationships with clients, ensuring high levels of satisfaction.
• Actively seek opportunities to upsell services and products based on client needs.
• Manage client appointments and ensure efficient scheduling.
• Stay updated on the latest trends, technologies, and products in the beauty and wellness industry.
• Assist in training and mentoring junior aestheticians.
• Maintain a clean, sanitary, and welcoming treatment environment.
• Handle client inquiries and resolve any concerns or issues promptly and professionally.
• Contribute to marketing efforts by sharing client testimonials and insights.
• Work collaboratively with the spa team to achieve business objectives.
• Uphold the highest standards of professionalism and client service at all times in **Bien Hoa, Dong Nai, VN**.

Qualifications:

• Licensed Aesthetician with a minimum of 5 years of experience in a reputable spa or clinic.
• Proficiency in a wide range of aesthetic treatments, including advanced facials, chemical peels, microdermabrasion, and preferably laser/light-based therapies.
• In-depth knowledge of skin physiology, dermatology, and cosmetic ingredients.
• Excellent communication, interpersonal, and customer service skills.
• Strong consultation and client relationship management abilities.
• Ability to work flexible hours, including evenings and weekends.
• A passion for beauty, wellness, and client care.
• Experience with booking and client management software.
• Certification in advanced aesthetic procedures is a significant advantage.
• Positive attitude and a team-player mentality.
• Commitment to continuous learning and professional development in the field.
• Ability to work effectively both on-site in **Bien Hoa, Dong Nai, VN** and remotely for administrative tasks and client outreach.

Join our dedicated team and elevate the client experience in the heart of **Bien Hoa, Dong Nai, VN**!

Our client is seeking a highly skilled and motivated Senior Aesthetician and Client Relations Manager to lead their virtual beauty and wellness consultations and client management services. This is a fully remote position, perfect for a passionate professional looking to leverage their expertise in a flexible, home-based environment. You will be responsible for providing expert advice on skincare treatments, product recommendations, and personalized wellness plans to a diverse clientele. Your role will involve conducting in-depth virtual consultations, assessing client needs, and developing tailored treatment strategies. Beyond technical expertise, you will play a crucial role in fostering strong client relationships, ensuring client satisfaction, and driving client retention through exceptional service and personalized follow-up. This includes managing client appointments, handling inquiries, and proactively addressing any concerns. You will also contribute to the development of new service offerings and marketing initiatives, sharing your insights and expertise to enhance the client experience. The ideal candidate will possess advanced knowledge of a wide range of aesthetic treatments, skincare ingredients, and emerging wellness trends. Excellent communication and interpersonal skills are paramount, as you'll be building rapport and trust with clients entirely through digital channels. This role demands a high level of organization, self-discipline, and the ability to manage your time effectively in a remote setting. Join our innovative team and help clients achieve their beauty and wellness goals from the comfort of their homes.

Responsibilities:

• Conduct detailed virtual consultations for skincare and wellness treatments.
• Provide expert advice on product selection and usage tailored to individual client needs.
• Develop personalized treatment plans and skincare routines.
• Build and maintain strong, long-lasting client relationships through proactive communication and excellent service.
• Manage client scheduling, follow-ups, and inquiries via digital platforms.
• Educate clients on the benefits of various treatments and products.
• Contribute to the development of new service offerings and promotional campaigns.
• Maintain accurate and up-to-date client records in the CRM system.
• Stay informed about the latest trends in aesthetics, dermatology, and wellness.
• Achieve client satisfaction and retention targets.

Qualifications:

• Certified Aesthetician or equivalent qualification with extensive practical experience.
• Minimum of 4-6 years of experience in the beauty and wellness industry, with a focus on client consultations.
• Proven experience in client relationship management and customer service.
• In-depth knowledge of skincare science, ingredients, and various aesthetic treatments.
• Excellent verbal and written communication skills, with the ability to build rapport virtually.
• Strong understanding of digital communication tools and platforms.
• Ability to work independently, manage time effectively, and maintain a high level of productivity remotely.
• Demonstrated passion for beauty, wellness, and client care.
• Experience with CRM software is a plus.

Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 18,000 trained professionals in a worldwide network of over 340 locations across six continents. Expeditors' promise, "You'd be surprised how far we'll go for you." is not mere hype; it is our commitment to go beyond the expectations of what companies need from a global logistics provider. Our culture is about exceeding our customers' expectations and providing a place for our employees to make a career.
Expeditors Ho Chi Minh City is recruiting Agent/ Lead Agent - Value Added Service (VAS) Control as below:
Working Place: Mainly working in warehouse at Di An, Binh Duong.
The Job:
+ Oversee day-to-day value-added service activities such as labeling, packaging, kitting, assembly, and quality checks.
+ Ensure all value Added Service (VAS) processes meet customer requirements and company standards.
+ Implement improvements to streamline operations and increase efficiency.
+ Monitor inventory levels of materials and components used in VAS activities (e.g., labels, packaging materials, etc.).
+ Coordinate the timely supply of required materials to avoid delays in VAS operations.
+ Conduct quality inspections to ensure that all value-added services meet both customer and company standards.
+ Ensure that any defects or errors are immediately identified and rectified.
+ Liaise with customers to understand their specific VAS requirements and ensure these are met.
+ Respond promptly to customer inquiries or issues related to VAS.
+ Maintain accurate records of all VAS activities, including work orders, materials used, and time spent.
+ Provide regular reports on VAS performance and suggest corrective actions when necessary.
+ Ensure all VAS activities are conducted in accordance with safety standards and regulatory compliance.
+ Promote a safe working environment by adhering to all safety
Knowledge:
+ Bachelor's degree/ College degree or equivalent qualifications
+ At least 2 years experiences in Warehouse / Contract logistic service provider
Skills & Experience
+ Good English communication
+ Excellence Microsoft office skills
+ Exceptional understanding of inventory management practices such as ABC analysis and cycle counting.
+ Good analytical and logistical thinking abilities.
+ Strong written and verbal communication skills.
+ Exceptional collaboration and negotiation abilities.
+ Excellent time management and organizational skills.
+ Able to work well in team, under high pressure and tight deadline
Our working conditions
Streamlined structures, fast decision making processes, attractive and innovative workplaces, own training centers and great team spirit.
We focus on organic growth of our people and customers. Promotion from within and high retention of our employees and customers are essential to our success as a service and knowledge based organization.
Behaviours:
Adhere to the company's 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.
Package: Expeditors offers excellent benefits
+ Includes base salary, 13th month salary, and attractive bonus. The range will vary depending on the candidate's experience and is negotiable.
+ Annual Leave
+ Health Plan: Medical Package
+ Accident Insurance
+ Social, Health and Unemployment Insurance
+ Mobile phone allowance, company car, Grab account,
+ Training and Personnel Development Program
All your information will be kept confidential according to Company guidelines.