153 Service Assistant jobs in Vietnam

**Client Technical Support Team Manager**:
iTechWX Vietnam
- Ứng Tuyển

Manager Team Leader
- Đăng nhập để xem mức lương
- Opal Tower, 92 Nguyen Huu Canh, Ward 22, Binh Thanh, Ho Chi Minh- Xem bản đồ- Tại văn phòng- 2 giờ trước

**Mô Tả Công Việc**:
**SUMMARY**: The primary responsibility of Team Manager is to monitor and enhance the goal of quality support by providing individual coaching feedback and one-on-ones that focus on improving customer satisfaction and communication skills. Team Mangers are responsible for schedule adherence and communication with customers on recovery issues, maintaining composure in critical situations and communicating well with both internal and external employees.

**Responsibilities**
- Acquire and update knowledge of Microsoft products, support offerings, and licensing structure on an on-going basis
- Acquire and update knowledge of all Microsoft tools and associated working processes
- Manage CSRs
- Provide feedback & coaching to CSRs to improve service quality
- Assure compliance of metrics & procedures on behalf of CSRs
- Contingency Plan Implementation and Activation
- Monitor balance of workload and CSR availability
- Handle escalations from CSRs
- Review daily, weekly, monthly and quarterly operational reports
- Manage CSR readiness by communicating policies & procedures to the team
- Motivate CSRs and boost team morale
- Provide Improvement Action Plans, Feedback and reports to Microsoft

**Salary**: Up to 53,000,000₫ per month

**Yêu Cầu Công Việc**:
**Job Requirements**:

- Have at least 1-year experience in OM, Assistant Operations Manager or at least 2-year experience in Supervisor role in BPO, Contact center industry.
- Experience in managing the size from 50 employees.
- Excellent speaking and writing in English.
- Experience in managing performance targets desired.
- Proved ability to do staffing and scheduling.
- Project management experience, able to work independently on multiple concurrent initiatives.
- Strong determination for KPI achievement.
- Disciplined and highly motivated to motivate and encourage the team for improvement.
- Excellent oral, written, and interpersonal communication skill.
- Demonstrated problem-solving skills, strategic and analytical capabilities.
- Having experience/background in IT, Tech Support, high-tech projects is a big plus.

**Certification requirements**:

- COPC Certified Coordinator preferred
- High Performance Management Training
- Six Sigma Yellow or Green Belt, or equivalent quality management certification preferred.

**Tại Sao Bạn Sẽ Yêu Thích Làm Việc Tại Đây**:
**Salary Package**:

- Monthly Salary (Basic + Allowance) is up to 2250 USD.
- Every 6-month bonus is up to 70% of the monthly salary.
- Insurances followed Vietnamese Labor Law.
- Activities: Birthday party, Employee engagement activities.
- Position promotion, salary increase once/year.

**British International School, HCMC**

The **British International School, Ho Chi Minh City** is a Nord Anglia Education School. As the largest international school in Vietnam and a leading international school in South East Asia, we educate over 2,400 students from more than 55 countries. As one school operating from three campus sites in Ho Chi Minh City, the school provides a top quality British style education in first class facilities resourced to the highest level. The National Curriculum for England, IGCSE and the IB Diploma are taught to English-speaking students from the Early Years Foundation Stage to Year 13. The Secondary Campus currently serves around 1046 students from age 11-18 and is continuing to grow as larger year groups progress through the school.

Nord Anglia Education (NAE) is the world’s leading premium schools organisation, with campuses located across dozens of countries in the Americas, Europe, China, Southeast Asia, India and the Middle East. Together, our schools educate tens of thousands of students from kindergarten through to the end of secondary school. We are driven by one unifying philosophy: we are ambitious for our schools, students, teachers, staff and communities, and we inspire every child who attends an NAE school to achieve more than they ever imagined possible.

Every parent wants the best for their child — so do we. NAE schools deliver high quality, transformational education and ensure excellent academic outcomes by going beyond traditional learning. Our global scale enables us to recruit and retain world-leading teachers and to offer unforgettable experiences through global and regional events, while our engaging learning environments ensure all of our students love coming to school.

Founded in 1972 in the United Kingdom, the name Nord Anglia reflects the company’s beginnings in the north of England. NAE initially offered learning services such as English-as-a-foreign-language classes and grew during the 1980s by opening full-scale nurseries and kindergartens. In 1992, NAE opened its first international school, the British School of Warsaw. In the 2000s, the company began a strategic focus on premium international schools, with rapid growth in Asia, the Americas, China and across Europe and the Middle East. A truly international organisation, NAE now operates premium international schools worldwide. In July 2019, the company relocated its headquarters from Hong Kong to London, enabling even stronger growth in the future.

The school is currently looking to recruit a:
**Learning Support Assistant (LSA)**

Applications are invited from enthusiastic, qualified and experienced teachers Learning Support Assistants. A minimum of two years’ recent experience in a Teaching or Teaching Assistant or role working with students with Additional Educational Needs is essential.

**About the Department**

The Learning Support Team at Secondary works with students ranging from 11 to 18 years of age with mild to moderate learning needs. It is our mission to support the individual needs of all learners in order to allow them to reach their full potential. Our team plays a critical role, working with our staff teams, parents and professionals, to build a culture of understanding and support. We are a research-driven, ambitious and hard-working department that is moving into an exciting new chapter of our development.

Over recent years, The Secondary LS Team has grown in leaps and bounds, both in terms of its own capacity to support individual learning needs and as a part of our wider, whole-school AEN Team. We are looking for individuals to help us continue that growth, as we broaden our provision in Secondary and strengthen our whole school approach to supporting additional needs.

**Benefits**

When you join a Nord Anglia Education school, you join a global community of more than 13,000 people working together to support our students’ success. We offer you unsurpassed opportunities to innovate and develop best practice across our family, to access extensive professional development, and to gain exceptional experience and career development in our schools. At Nord Anglia, you will have opportunities to progress more, learn more, and collaborate more.

We offer career and development opportunities that come with being part of our global organisation. Nord Anglia University unites our team through a vibrant online platform, which harnesses the collective expertise of peers in an exchange of knowledge, ideas and best practice. We also provide extensive online and face-to-face professional development through Nord Anglia University to ensure that our teachers don’t just maintain their skills, they develop at the cutting edge of educational thinking.

Alongside great training and a competitive package, you’ll enjoy the chance to live and work in one of the world’s most vibrant cities.

As a Nord Anglia Education teacher, you enjoy the following benefits:

- A fast-pa

Our client is seeking a dedicated and experienced Customer Service Supervisor to lead their support team in Thai Binh, Thai Binh, VN . This role is crucial for ensuring exceptional customer satisfaction and efficient resolution of inquiries. You will supervise a team of customer service representatives, provide training, monitor performance, and handle escalated customer issues. Key responsibilities include developing and implementing customer service policies, analyzing customer feedback to identify areas for improvement, and ensuring adherence to service level agreements. The ideal candidate possesses strong leadership skills, excellent communication abilities, and a deep understanding of customer service best practices. You should have a passion for helping customers and a proven ability to motivate and develop a team. This is an on-site position that offers a stable and supportive work environment. You will be instrumental in maintaining high standards of customer care and contributing to our client's reputation for excellent service.

Responsibilities:

• Supervise and manage a team of customer service representatives.
• Provide training, coaching, and performance feedback to team members.
• Handle and resolve escalated customer complaints and issues.
• Monitor customer interactions to ensure quality and adherence to service standards.
• Develop and implement customer service policies and procedures.
• Analyze customer feedback and service metrics to identify areas for improvement.
• Ensure timely and accurate responses to customer inquiries across all channels.
• Maintain a high level of customer satisfaction and loyalty.
• Collaborate with other departments to resolve customer issues effectively.
• Prepare reports on customer service performance and team productivity.

Qualifications:

• Bachelor's degree in Business Administration, Communications, or a related field.
• Minimum of 4 years of experience in customer service, with at least 1 year in a supervisory role.
• Proven ability to lead and motivate a team.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong understanding of customer service principles and best practices.
• Experience with customer service software and CRM systems.
• Ability to handle difficult customer situations with professionalism and empathy.

WhatJobs is seeking a friendly, patient, and highly organized Customer Service Representative to join our support team in Quy Nhon, Binh Dinh, VN . This role offers a hybrid work arrangement, providing flexibility and opportunities for both remote work and in-office collaboration.

You will be the first point of contact for our customers, handling inquiries, resolving issues, and providing information about our products and services. Responsibilities include answering phone calls, responding to emails, and managing customer support tickets with professionalism and efficiency. You will strive to deliver exceptional customer experiences, ensuring customer satisfaction and loyalty. This involves actively listening to customer concerns, identifying solutions, and escalating complex issues when necessary. You will maintain accurate customer records and document all interactions in our CRM system. The ability to multitask, manage time effectively, and adapt to changing customer needs is crucial.

Key responsibilities include:

• Handling inbound customer inquiries via phone, email, and chat.
• Providing information about products, services, and policies.
• Resolving customer complaints and issues in a timely and satisfactory manner.
• Documenting all customer interactions and transactions in the CRM system.
• Following communication protocols, guidelines, and policies.
• Identifying and escalating priority issues to the appropriate internal teams.
• Gathering customer feedback and sharing it with relevant departments for service improvement.
• Maintaining a high level of product knowledge.
• Achieving personal and team customer satisfaction goals.
• Contributing to team efforts by accomplishing related results as needed.

We are looking for candidates with excellent communication and interpersonal skills, along with a strong ability to empathize with customers. Previous experience in a customer service role is preferred. Proficiency in using computers and common software applications, including CRM systems, is essential. The ability to remain calm and professional under pressure, coupled with strong problem-solving skills, is a must. A positive attitude and a genuine desire to help customers are highly valued. If you are a people-oriented individual looking for a rewarding role with a hybrid work setup, we encourage you to apply.

Our client is looking for a friendly, patient, and efficient Customer Service Representative to join their fully remote support team. This role is vital in ensuring customer satisfaction by providing exceptional assistance and resolving inquiries promptly and effectively. You will be the first point of contact for customers, handling a range of queries via phone, email, and chat. The ideal candidate will possess excellent communication skills, a positive attitude, and a strong ability to multitask and navigate various software systems. This is a fully remote position, allowing you to work from your home office. Responsibilities include answering customer questions, troubleshooting issues, processing orders, and providing information about products and services. We are seeking individuals who are empathetic, resourceful, and dedicated to delivering a positive customer experience. Your ability to listen attentively and provide clear, concise solutions will be key to success in this role.

Responsibilities:

• Respond to customer inquiries and resolve issues promptly and professionally via phone, email, and chat.
• Provide information about products and services.
• Process orders, applications, and requests.
• Troubleshoot customer problems and provide effective solutions.
• Maintain customer records and update account information.
• Escalate complex issues to appropriate departments when necessary.
• Follow communication scripts and guidelines.
• Identify opportunities to improve customer service processes.
• Gather customer feedback and report it to management.
• Strive to achieve excellent customer satisfaction ratings.

Qualifications:

• High school diploma or equivalent; some college or customer service training is a plus.
• Proven experience in customer service or a related role.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Proficiency in using customer service software and CRM systems.
• Ability to multitask and manage time effectively.
• A positive and patient demeanor.
• Adaptability to changing customer needs and business processes.
• Ability to work independently in a remote setting.
• Basic computer proficiency.

This role is based in **Haiphong, Hai Phong, VN**, but is a fully remote position.

Join our team as a Customer Service Representative in Can Tho, Can Tho, VN ! We are looking for a friendly and efficient individual to handle customer inquiries and provide a positive experience. Responsibilities include answering customer questions via phone and email, processing orders, resolving complaints, and maintaining customer records. You will be expected to offer solutions and information related to our products and services. This role involves a hybrid work model, requiring some days in the office and others remote, offering a balance between collaboration and flexibility. We value individuals who are proactive, possess excellent communication skills, and have a genuine desire to help customers. Training will be provided to ensure you have the necessary skills and knowledge to succeed. A positive attitude and a commitment to providing high-quality service are essential. You will work closely with other departments to ensure seamless customer interactions and contribute to a positive brand image. This is an excellent opportunity to grow your career in a supportive environment. Successful candidates will demonstrate strong problem-solving abilities and a keen attention to detail.

Our client is seeking a motivated and customer-focused Customer Service Representative to join their team inPleiku, Gia Lai, VN . This position requires excellent communication skills and a passion for providing outstanding support to our valued customers. You will be the first point of contact, handling inquiries, resolving issues, and ensuring customer satisfaction through various channels, including phone, email, and potentially in-person interactions. Responsibilities include actively listening to customer needs, providing accurate information about products and services, processing orders, and escalating complex issues to the appropriate departments. The ideal candidate will be patient, empathetic, and possess strong problem-solving abilities. You should be adept at managing multiple tasks simultaneously, maintaining a professional demeanor, and adhering to company service standards. A commitment to continuous learning and improving customer interaction strategies is essential. Join us to be a vital part of a team dedicated to building lasting customer relationships and upholding our company's reputation for exceptional service.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Provide accurate information regarding products, services, policies, and procedures.
• Resolve customer complaints and issues efficiently and effectively, aiming for first-contact resolution.
• Process customer orders, returns, and exchanges accurately.
• Document all customer interactions and resolutions in the CRM system.
• Escalate complex issues to supervisors or relevant departments when necessary.
• Identify customer needs and help customers find the right solutions.
• Maintain a positive attitude and contribute to a collaborative team environment.
• Adhere to company quality standards and service level agreements.

Qualifications:

• High school diploma or equivalent required; some college or vocational training is a plus.
• Proven experience in a customer service or call center role.
• Excellent verbal and written communication skills.
• Strong listening and interpersonal skills.
• Ability to remain calm and professional under pressure.
• Proficient in using computer systems and customer service software.
• Ability to multitask and manage time effectively.
• A genuine desire to help customers and resolve their issues.

Our client is looking for a dedicated and empathetic Customer Service Specialist to manage customer inquiries and provide exceptional support in Nam Dinh, Nam Dinh, VN . This role is crucial in ensuring customer satisfaction and resolving issues efficiently. You will be the primary point of contact for customers, handling inquiries via phone, email, and chat. Key responsibilities include diagnosing and troubleshooting customer issues, guiding customers through product features and services, processing orders, and managing customer accounts. You will also be responsible for escalating complex problems to the appropriate departments and maintaining detailed records of customer interactions and resolutions. The ideal candidate will possess excellent communication and active listening skills, a patient and professional demeanor, and the ability to remain calm under pressure. A strong problem-solving aptitude and a customer-centric mindset are essential. Previous experience in a customer service or helpdesk role is required, with a minimum of 1 year preferred. Proficiency in using customer relationship management (CRM) software is a plus. This is a hybrid role, requiring a blend of in-office and remote work, offering flexibility while maintaining team collaboration. You will have the opportunity to work with a supportive team and contribute to a positive customer experience. If you are passionate about helping people and thrive in a dynamic environment, this is the perfect opportunity for you. We offer a competitive compensation package and the chance to grow your career in a reputable organization.

We are looking for a friendly and professional Customer Service Representative to join our team in **My Tho, Tien Giang, VN**. This hybrid role allows you to provide excellent support to our valued customers while enjoying the flexibility of working both remotely and from our office. You will be the primary point of contact for customer inquiries, providing information, resolving issues, and ensuring a positive customer experience. Your responsibilities will include answering phone calls, responding to emails and chat messages, and assisting customers with product inquiries, order processing, and troubleshooting. The ideal candidate will possess outstanding communication and active listening skills, patience, and a genuine desire to help others. You should be proficient in using customer relationship management (CRM) software and other support tools. A positive attitude, empathy, and the ability to remain calm and professional under pressure are essential. You will need to follow communication procedures, guidelines, and policies, and accurately document customer interactions. This role requires strong problem-solving skills and the ability to effectively de-escalate challenging customer situations. We are looking for individuals who are reliable, detail-oriented, and committed to providing exceptional service. The hybrid work model will involve specific days in the office for team collaboration and training, and other days working remotely for focused customer interaction. You will be an integral part of our customer support team, contributing to customer satisfaction and retention. Your ability to learn quickly about our products and services will be key to providing accurate assistance. We value teamwork and a customer-centric approach, and this role offers a great opportunity to grow your career in customer service. You will also be involved in gathering customer feedback to help improve our offerings. The ability to adapt to different communication styles and resolve issues efficiently will be highly regarded.
Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide information about products and services, and assist with order placement.
• Resolve customer complaints and issues efficiently and effectively.
• Process customer orders, returns, and exchanges accurately.
• Document customer interactions and maintain detailed records in the CRM system.
• Follow communication scripts and guidelines to ensure consistency.
• Identify and escalate priority issues to the appropriate departments.
• Gather customer feedback and share insights to improve services.
• Adhere to all company policies and procedures regarding customer service.
• Contribute to team efforts and achieve departmental goals.

Qualifications:

• High school diploma or equivalent.
• Proven customer support experience or experience as a client service representative.
• Excellent communication and interpersonal skills.
• Strong problem-solving and active listening skills.
• Proficiency with CRM software and help desk systems.
• Ability to multitask, prioritize, and manage time effectively.
• Patience and empathy when dealing with customers.
• Ability to work effectively in a hybrid environment.
• Basic computer literacy and typing skills.