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114 Service Associate jobs in Vietnam

Cloud Service, Associate Account Manager (Smb

Hanoi, Hanoi VNG

Posted today

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Job Description

**1. Job Summary**:
Account Manager role is part of a team focused on increasing adoption of VNG Cloud by developing strategic accounts in Vietnam. The Account Manager has the business savvy and the technical background necessary to help establish VNG Cloud as a key technology platform provider.

**2. Responsibilities**:

- Finding and approaching potential customers through social media channels, networking, telecommunications/IT conferences Deploying business services in Network, System, Cloud. including demand consulting, sales, contract signing
- Monitor and prepare periodic business reports (weekly, monthly, quarterly, annually). Proposing business plans for each project and customer.
- Drive revenue and market share in a defined territory or industry vertical
- Meet or exceed quarterly revenue targets
- Create & articulate compelling value propositions around VNG Cloud
- Collaborative and dynamic teaming environment with Solution Consultant, Product Marketing Manager, Marketing,to effectively manage opportunities and pipeline through the sales cycle.
- Work with partners to extend reach & drive adoption
- Manage contract negotiations
- Develop long-term strategic relationships with key accounts in Territory
- Ensure customer satisfaction

**Yêu cầu**:
**1. Knowledge & Work Experiences**:

- BA/BS degree or equivalent work experience required
- A technical background in engineering, computer science, or MIS a plus
- 5 + years of technology related sales or business development experience
- 2 + years of direct field experience selling software/hardware or cloud solutions to Vietnamese enterprise /corporate.
- IT platform experience preferable
- Experience in identifying, developing, negotiating, and closing large -scale technology deals
- Experience in positioning and selling technology in new customers and new market segments
- Experience in proactively growing customer relationships within an account while expanding their understanding of the customer’s business
- Ability to self-build and implement personal sales plan

**2. Soft skills & Personalities**:

- Ability to work well under pressure
- You will be detail oriented.
- Strong verbal and written communication skills.
- English skill must be good in writing and speaking

This advertiser has chosen not to accept applicants from your region.

Cloud Service, Associate Account Manager (Smb

Ho Chi Minh City VNG

Posted today

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Job Description

**1. Job Summary**:
Account Manager role is part of a team focused on increasing adoption of VNG Cloud by developing strategic accounts in Vietnam. The Account Manager has the business savvy and the technical background necessary to help establish VNG Cloud as a key technology platform provider.

**2. Responsibilities**:

- Finding and approaching potential customers through social media channels, networking, telecommunications/IT conferences Deploying business services in Network, System, Cloud. including demand consulting, sales, contract signing
- Monitor and prepare periodic business reports (weekly, monthly, quarterly, annually). Proposing business plans for each project and customer.
- Drive revenue and market share in a defined territory or industry vertical
- Meet or exceed quarterly revenue targets
- Create & articulate compelling value propositions around VNG Cloud
- Collaborative and dynamic teaming environment with Solution Consultant, Product Marketing Manager, Marketing,to effectively manage opportunities and pipeline through the sales cycle.
- Work with partners to extend reach & drive adoption
- Manage contract negotiations
- Develop long-term strategic relationships with key accounts in Territory
- Ensure customer satisfaction.

**Yêu cầu**:
**1. Knowledge & Work Experiences**:

- BA/BS degree or equivalent work experience required
- A technical background in engineering, computer science, or MIS a plus
- 5 + years of technology related sales or business development experience
- 2 + years of direct field experience selling software/hardware or cloud solutions to Vietnamese enterprise /corporate.
- IT platform experience preferable
- Experience in identifying, developing, negotiating, and closing large -scale technology deals
- Experience in positioning and selling technology in new customers and new market segments
- Experience in proactively growing customer relationships within an account while expanding their understanding of the customer’s business
- Ability to self-build and implement personal sales plan

**2. Soft skills & Personalities**:

- Ability to work well under pressure
- You will be detail oriented.
- Strong verbal and written communication skills.
- English skill must be good in writing and speaking

This advertiser has chosen not to accept applicants from your region.

Client Technical Support Team Manager

Ho Chi Minh City iTechWX Vietnam

Posted today

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Job Description

**Client Technical Support Team Manager**:
iTechWX Vietnam
- Ứng Tuyển

Manager Team Leader
- Đăng nhập để xem mức lương
- Opal Tower, 92 Nguyen Huu Canh, Ward 22, Binh Thanh, Ho Chi Minh- Xem bản đồ- Tại văn phòng- 2 giờ trước

**Mô Tả Công Việc**:
**SUMMARY**: The primary responsibility of Team Manager is to monitor and enhance the goal of quality support by providing individual coaching feedback and one-on-ones that focus on improving customer satisfaction and communication skills. Team Mangers are responsible for schedule adherence and communication with customers on recovery issues, maintaining composure in critical situations and communicating well with both internal and external employees.

**Responsibilities**
- Acquire and update knowledge of Microsoft products, support offerings, and licensing structure on an on-going basis
- Acquire and update knowledge of all Microsoft tools and associated working processes
- Manage CSRs
- Provide feedback & coaching to CSRs to improve service quality
- Assure compliance of metrics & procedures on behalf of CSRs
- Contingency Plan Implementation and Activation
- Monitor balance of workload and CSR availability
- Handle escalations from CSRs
- Review daily, weekly, monthly and quarterly operational reports
- Manage CSR readiness by communicating policies & procedures to the team
- Motivate CSRs and boost team morale
- Provide Improvement Action Plans, Feedback and reports to Microsoft

**Salary**: Up to 53,000,000₫ per month

**Yêu Cầu Công Việc**:
**Job Requirements**:

- Have at least 1-year experience in OM, Assistant Operations Manager or at least 2-year experience in Supervisor role in BPO, Contact center industry.
- Experience in managing the size from 50 employees.
- Excellent speaking and writing in English.
- Experience in managing performance targets desired.
- Proved ability to do staffing and scheduling.
- Project management experience, able to work independently on multiple concurrent initiatives.
- Strong determination for KPI achievement.
- Disciplined and highly motivated to motivate and encourage the team for improvement.
- Excellent oral, written, and interpersonal communication skill.
- Demonstrated problem-solving skills, strategic and analytical capabilities.
- Having experience/background in IT, Tech Support, high-tech projects is a big plus.

**Certification requirements**:

- COPC Certified Coordinator preferred
- High Performance Management Training
- Six Sigma Yellow or Green Belt, or equivalent quality management certification preferred.

**Tại Sao Bạn Sẽ Yêu Thích Làm Việc Tại Đây**:
**Salary Package**:

- Monthly Salary (Basic + Allowance) is up to 2250 USD.
- Every 6-month bonus is up to 70% of the monthly salary.
- Insurances followed Vietnamese Labor Law.
- Activities: Birthday party, Employee engagement activities.
- Position promotion, salary increase once/year.

This advertiser has chosen not to accept applicants from your region.

Customer Service Representative

590000 Hoa Sơn WhatJobs

Posted today

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Job Description

full-time

WhatJobs is seeking a friendly, patient, and highly organized Customer Service Representative to join our support team in Quy Nhon, Binh Dinh, VN . This role offers a hybrid work arrangement, providing flexibility and opportunities for both remote work and in-office collaboration.

You will be the first point of contact for our customers, handling inquiries, resolving issues, and providing information about our products and services. Responsibilities include answering phone calls, responding to emails, and managing customer support tickets with professionalism and efficiency. You will strive to deliver exceptional customer experiences, ensuring customer satisfaction and loyalty. This involves actively listening to customer concerns, identifying solutions, and escalating complex issues when necessary. You will maintain accurate customer records and document all interactions in our CRM system. The ability to multitask, manage time effectively, and adapt to changing customer needs is crucial.

Key responsibilities include:

Handling inbound customer inquiries via phone, email, and chat.
Providing information about products, services, and policies.
Resolving customer complaints and issues in a timely and satisfactory manner.
Documenting all customer interactions and transactions in the CRM system.
Following communication protocols, guidelines, and policies.
Identifying and escalating priority issues to the appropriate internal teams.
Gathering customer feedback and sharing it with relevant departments for service improvement.
Maintaining a high level of product knowledge.
Achieving personal and team customer satisfaction goals.
Contributing to team efforts by accomplishing related results as needed.

We are looking for candidates with excellent communication and interpersonal skills, along with a strong ability to empathize with customers. Previous experience in a customer service role is preferred. Proficiency in using computers and common software applications, including CRM systems, is essential. The ability to remain calm and professional under pressure, coupled with strong problem-solving skills, is a must. A positive attitude and a genuine desire to help customers are highly valued. If you are a people-oriented individual looking for a rewarding role with a hybrid work setup, we encourage you to apply.

This advertiser has chosen not to accept applicants from your region.

Customer Service Representative

21000 Haiphong , Haiphong WhatJobs

Posted today

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Job Description

full-time

Our client is looking for a friendly, patient, and efficient Customer Service Representative to join their fully remote support team. This role is vital in ensuring customer satisfaction by providing exceptional assistance and resolving inquiries promptly and effectively. You will be the first point of contact for customers, handling a range of queries via phone, email, and chat. The ideal candidate will possess excellent communication skills, a positive attitude, and a strong ability to multitask and navigate various software systems. This is a fully remote position, allowing you to work from your home office. Responsibilities include answering customer questions, troubleshooting issues, processing orders, and providing information about products and services. We are seeking individuals who are empathetic, resourceful, and dedicated to delivering a positive customer experience. Your ability to listen attentively and provide clear, concise solutions will be key to success in this role.

Responsibilities:

Respond to customer inquiries and resolve issues promptly and professionally via phone, email, and chat.
Provide information about products and services.
Process orders, applications, and requests.
Troubleshoot customer problems and provide effective solutions.
Maintain customer records and update account information.
Escalate complex issues to appropriate departments when necessary.
Follow communication scripts and guidelines.
Identify opportunities to improve customer service processes.
Gather customer feedback and report it to management.
Strive to achieve excellent customer satisfaction ratings.

Qualifications:

High school diploma or equivalent; some college or customer service training is a plus.
Proven experience in customer service or a related role.
Excellent verbal and written communication skills.
Strong active listening and problem-solving abilities.
Proficiency in using customer service software and CRM systems.
Ability to multitask and manage time effectively.
A positive and patient demeanor.
Adaptability to changing customer needs and business processes.
Ability to work independently in a remote setting.
Basic computer proficiency.

This role is based in **Haiphong, Hai Phong, VN**, but is a fully remote position.

This advertiser has chosen not to accept applicants from your region.

Customer Service Representative

930000 Can Tho , Can Tho WhatJobs

Posted today

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Job Description

full-time

Join our team as a Customer Service Representative in Can Tho, Can Tho, VN ! We are looking for a friendly and efficient individual to handle customer inquiries and provide a positive experience. Responsibilities include answering customer questions via phone and email, processing orders, resolving complaints, and maintaining customer records. You will be expected to offer solutions and information related to our products and services. This role involves a hybrid work model, requiring some days in the office and others remote, offering a balance between collaboration and flexibility. We value individuals who are proactive, possess excellent communication skills, and have a genuine desire to help customers. Training will be provided to ensure you have the necessary skills and knowledge to succeed. A positive attitude and a commitment to providing high-quality service are essential. You will work closely with other departments to ensure seamless customer interactions and contribute to a positive brand image. This is an excellent opportunity to grow your career in a supportive environment. Successful candidates will demonstrate strong problem-solving abilities and a keen attention to detail.

This advertiser has chosen not to accept applicants from your region.

Customer Service Representative

600000 Pleiku, Gia Lai WhatJobs

Posted today

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Job Description

full-time

Our client is seeking a motivated and customer-focused Customer Service Representative to join their team inPleiku, Gia Lai, VN . This position requires excellent communication skills and a passion for providing outstanding support to our valued customers. You will be the first point of contact, handling inquiries, resolving issues, and ensuring customer satisfaction through various channels, including phone, email, and potentially in-person interactions. Responsibilities include actively listening to customer needs, providing accurate information about products and services, processing orders, and escalating complex issues to the appropriate departments. The ideal candidate will be patient, empathetic, and possess strong problem-solving abilities. You should be adept at managing multiple tasks simultaneously, maintaining a professional demeanor, and adhering to company service standards. A commitment to continuous learning and improving customer interaction strategies is essential. Join us to be a vital part of a team dedicated to building lasting customer relationships and upholding our company's reputation for exceptional service.

Key Responsibilities:

Respond promptly and professionally to customer inquiries via phone, email, and chat.
Provide accurate information regarding products, services, policies, and procedures.
Resolve customer complaints and issues efficiently and effectively, aiming for first-contact resolution.
Process customer orders, returns, and exchanges accurately.
Document all customer interactions and resolutions in the CRM system.
Escalate complex issues to supervisors or relevant departments when necessary.
Identify customer needs and help customers find the right solutions.
Maintain a positive attitude and contribute to a collaborative team environment.
Adhere to company quality standards and service level agreements.

Qualifications:

High school diploma or equivalent required; some college or vocational training is a plus.
Proven experience in a customer service or call center role.
Excellent verbal and written communication skills.
Strong listening and interpersonal skills.
Ability to remain calm and professional under pressure.
Proficient in using computer systems and customer service software.
Ability to multitask and manage time effectively.
A genuine desire to help customers and resolve their issues.

This advertiser has chosen not to accept applicants from your region.

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Customer Service Representative

800000 My Tho, Tien Giang WhatJobs

Posted today

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Job Description

full-time

We are looking for a friendly and professional Customer Service Representative to join our team in **My Tho, Tien Giang, VN**. This hybrid role allows you to provide excellent support to our valued customers while enjoying the flexibility of working both remotely and from our office. You will be the primary point of contact for customer inquiries, providing information, resolving issues, and ensuring a positive customer experience. Your responsibilities will include answering phone calls, responding to emails and chat messages, and assisting customers with product inquiries, order processing, and troubleshooting. The ideal candidate will possess outstanding communication and active listening skills, patience, and a genuine desire to help others. You should be proficient in using customer relationship management (CRM) software and other support tools. A positive attitude, empathy, and the ability to remain calm and professional under pressure are essential. You will need to follow communication procedures, guidelines, and policies, and accurately document customer interactions. This role requires strong problem-solving skills and the ability to effectively de-escalate challenging customer situations. We are looking for individuals who are reliable, detail-oriented, and committed to providing exceptional service. The hybrid work model will involve specific days in the office for team collaboration and training, and other days working remotely for focused customer interaction. You will be an integral part of our customer support team, contributing to customer satisfaction and retention. Your ability to learn quickly about our products and services will be key to providing accurate assistance. We value teamwork and a customer-centric approach, and this role offers a great opportunity to grow your career in customer service. You will also be involved in gathering customer feedback to help improve our offerings. The ability to adapt to different communication styles and resolve issues efficiently will be highly regarded.
Responsibilities:

Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
Provide information about products and services, and assist with order placement.
Resolve customer complaints and issues efficiently and effectively.
Process customer orders, returns, and exchanges accurately.
Document customer interactions and maintain detailed records in the CRM system.
Follow communication scripts and guidelines to ensure consistency.
Identify and escalate priority issues to the appropriate departments.
Gather customer feedback and share insights to improve services.
Adhere to all company policies and procedures regarding customer service.
Contribute to team efforts and achieve departmental goals.

Qualifications:

High school diploma or equivalent.
Proven customer support experience or experience as a client service representative.
Excellent communication and interpersonal skills.
Strong problem-solving and active listening skills.
Proficiency with CRM software and help desk systems.
Ability to multitask, prioritize, and manage time effectively.
Patience and empathy when dealing with customers.
Ability to work effectively in a hybrid environment.
Basic computer literacy and typing skills.

This advertiser has chosen not to accept applicants from your region.

Customer Service Representative

940000 Can Tho , Can Tho WhatJobs

Posted today

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Job Description

full-time

Our client is looking for a dedicated Customer Service Representative to join their vibrant team in **Can Tho, Can Tho, VN**. This role is essential for providing exceptional support to our valued customers, resolving inquiries, and ensuring a positive brand experience. The ideal candidate is a great communicator, patient, empathetic, and possesses a passion for helping others. You will be the primary point of contact for customers seeking assistance, information, or problem resolution.

Key Responsibilities:

Handle customer inquiries via phone, email, and chat in a timely and professional manner.
Provide accurate information about products, services, and company policies.
Troubleshoot and resolve customer issues, escalating complex problems to the appropriate departments when necessary.
Process orders, returns, and exchanges efficiently.
Maintain detailed records of customer interactions, transactions, comments, and complaints in the CRM system.
Identify and assess customers' needs to achieve satisfaction.
Build sustainable relationships and trust with customers through open and interactive communication.
Follow communication procedures, guidelines, and policies.
Gather customer feedback and share insights with the team to improve service quality.
Contribute to team efforts by accomplishing related results as needed.

Qualifications:

High school diploma or equivalent; Associate's or Bachelor's degree preferred.
Proven customer support experience or experience as a client service representative.
Excellent communication and active listening skills.
Strong phone contact handling skills and active listening.
Customer orientation and ability to adapt/respond to different types of characters.
Ability to multi-task, set priorities, and manage time effectively.
Proficiency in using computer systems and customer service software.
Patience and empathy when dealing with customer concerns.
A positive attitude and a commitment to providing excellent service.
Ability to work collaboratively within a team environment.

This is an excellent opportunity to grow your career in customer service within a supportive environment in **Can Tho, Can Tho, VN**. Join us and become a key part of our commitment to customer satisfaction.

This advertiser has chosen not to accept applicants from your region.

Customer Service Representative

250000 Haiphong , Haiphong WhatJobs

Posted today

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Job Description

full-time

Our client is seeking a friendly and professional Customer Service Representative to join their team in Haiphong, Hai Phong, VN . This hybrid role offers a balance between in-office collaboration and remote flexibility. You will be the first point of contact for customers, providing exceptional support, resolving inquiries, and ensuring a positive customer experience. The ideal candidate is patient, empathetic, and possesses excellent communication skills.

Key Responsibilities:

Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
Provide accurate information about products, services, and company policies.
Troubleshoot and resolve customer issues, complaints, and concerns efficiently.
Escalate complex problems to the appropriate departments when necessary.
Process orders, forms, applications, and requests accurately.
Maintain customer records and update account information in the CRM system.
Gather customer feedback and report common issues to management for service improvement.
Adhere to service level agreements and key performance indicators (KPIs).
Contribute to team efforts by accomplishing related results as needed.
Identify opportunities to upsell or cross-sell products and services where appropriate.
Participate in training sessions to enhance product knowledge and customer service skills.
Handle customer complaints with empathy and professionalism, aiming for satisfactory resolutions.
Ensure consistent delivery of high-quality customer support.

Qualifications:

High school diploma or equivalent; Associate's or Bachelor's degree preferred.
Proven experience in customer service or a similar role.
Excellent verbal and written communication skills in Vietnamese and English.
Strong active listening and problem-solving abilities.
Proficiency in using computers, CRM software, and common office applications.
Ability to multitask and manage time effectively.
Patience, empathy, and a customer-centric attitude.
Ability to work both independently and collaboratively within a team.
Comfortable working in both an office environment and remotely as per the schedule.
Adaptability and willingness to learn new processes and systems.

Join our client's team and be a vital part of their commitment to outstanding customer care.

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114 Service Associate jobs in Vietnam

Cloud Service, Associate Account Manager (Smb

Job Description

Cloud Service, Associate Account Manager (Smb

Job Description

Client Technical Support Team Manager

Job Description

Customer Service Representative

Job Description

Customer Service Representative

Job Description

Customer Service Representative

Job Description

Customer Service Representative

Job Description

Be The First To Know

Customer Service Representative

Job Description

Customer Service Representative

Job Description

Customer Service Representative

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