278 Service Center Management jobs in Vietnam
Call Center Supervisor
Ho Chi Minh City
PASONA N A, INC.
Posted today
Job Viewed
Job Description
**Main Responsibilities**:
- Supervise, manage operations of call center
- Guide team members to implement operational tactics, making sure members are aware of project target and are capable of achiving it (through training, coaching, horenso)
- Make and check reports on project status, sales performance, issues & action plan to improve
- Give appraisal on team member's performance
- Manage call system
- Be contact point between stakeholders of the project
- Other tasks from project manager
**Required work experience**
- University/college graduate
- 3-5 years experience in managining CS, telesales project, call center or equivalent. Insurance knowledge is a plus point.
- Organizational skill, leadership, reporting skill (MS office)
- English: intermediate (report to Japan side)
Working time: Mon-Fri
Working location: HCMC
- Supervise, manage operations of call center
- Guide team members to implement operational tactics, making sure members are aware of project target and are capable of achiving it (through training, coaching, horenso)
- Make and check reports on project status, sales performance, issues & action plan to improve
- Give appraisal on team member's performance
- Manage call system
- Be contact point between stakeholders of the project
- Other tasks from project manager
**Required work experience**
- University/college graduate
- 3-5 years experience in managining CS, telesales project, call center or equivalent. Insurance knowledge is a plus point.
- Organizational skill, leadership, reporting skill (MS office)
- English: intermediate (report to Japan side)
Working time: Mon-Fri
Working location: HCMC
This advertiser has chosen not to accept applicants from your region.
0
Guest Experience Expert - Call Center
Ho Chi Minh City
Marriott International, Inc
Posted today
Job Viewed
Job Description
**Job Number** 24062748
**Job Category** Rooms & Guest Services Operations
**Location** Sheraton Saigon Grand Opera Hotel, 88 Dong Khoi, Ho Chi Minh City, Ho Chi Minh, Viet Nam VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Non-Management
***
Anticipate guest’s needs through observation and offer prompt, efficient service either personally or through effective communication with other associates.
Align your working practices and conduct with Sheraton Saigon Hotel and Towers’ Vision; consistently strive to meet and exceed the expectations of both internal and external guests.
Comply with Sheraton’s Code of Conduct at all times.
Attend to every call in a courteous and pleasant manner within three (3) rings.
Handle multiple calls by prioritizing and informing callers in accordance with the hotel standards.
Be fully conversant and efficient in the operation of switchboard and other related equipment, such as paging system, two-way radios, emergency phones, call accounting, guest room equipment operations and hotel channels.
Demonstrate comprehensive knowledge of Front Office procedures and computer system.
Deal with all guest requests promptly, taking personal responsibility to ensure guest satisfaction.
Use guest name wherever possible in accordance with hotel standards.
Handle guest messages, facsimiles and mail, ensuring that the information is passed on is accurate, complete and promptly delivered.
Convey information, facsimiles and messages to appropriate personnel in a timely and efficient manner.
Effectively communicate and liaise with associates on all levels, understanding the importance of teamwork within hotel operations.
Demonstrate thorough knowledge of and actively sell all products, services and special events within the hotel.
Actively contribute to Marriott Bonvoy and upselling programs.
Handle restaurant bookings promptly and efficiently, whilst promoting in-house facilities.
Be aware of facilities and points of interest within Ho Chi Minh City and surrounding areas to assist with any guest inquiries.
Be familiar with all room types, availability, rates, group movements and billing, daily events, promotions, VIP’s and Guest History guests.
Coordinate with Room Service menu availability to ensure guest satisfaction.
Maintain daily logbook and conduct informative handover to next shift ensuring that all relevant information is passed on clearly.
Maintain a clean and tidy work area in accordance with the hotel standards.
Adhere to hotel policy regarding uniform and personal presentation.
Ensure that the Duty Manager is informed immediately of any emergency, security or health & safety matter.
Perform any additional duties as requested by the Front Office Manager/ Senior Guest Service Center Manager and Hotel Management.
Uphold the Company’s Cares culture by demonstrating the Guest Service Center Standards at all times to guests and fellow associates.
Personally ensure compliance with all relevant Workplace Health & Safety and Occupational Health & Safety legislation, and related Policies.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
**Job Category** Rooms & Guest Services Operations
**Location** Sheraton Saigon Grand Opera Hotel, 88 Dong Khoi, Ho Chi Minh City, Ho Chi Minh, Viet Nam VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Non-Management
***
Anticipate guest’s needs through observation and offer prompt, efficient service either personally or through effective communication with other associates.
Align your working practices and conduct with Sheraton Saigon Hotel and Towers’ Vision; consistently strive to meet and exceed the expectations of both internal and external guests.
Comply with Sheraton’s Code of Conduct at all times.
Attend to every call in a courteous and pleasant manner within three (3) rings.
Handle multiple calls by prioritizing and informing callers in accordance with the hotel standards.
Be fully conversant and efficient in the operation of switchboard and other related equipment, such as paging system, two-way radios, emergency phones, call accounting, guest room equipment operations and hotel channels.
Demonstrate comprehensive knowledge of Front Office procedures and computer system.
Deal with all guest requests promptly, taking personal responsibility to ensure guest satisfaction.
Use guest name wherever possible in accordance with hotel standards.
Handle guest messages, facsimiles and mail, ensuring that the information is passed on is accurate, complete and promptly delivered.
Convey information, facsimiles and messages to appropriate personnel in a timely and efficient manner.
Effectively communicate and liaise with associates on all levels, understanding the importance of teamwork within hotel operations.
Demonstrate thorough knowledge of and actively sell all products, services and special events within the hotel.
Actively contribute to Marriott Bonvoy and upselling programs.
Handle restaurant bookings promptly and efficiently, whilst promoting in-house facilities.
Be aware of facilities and points of interest within Ho Chi Minh City and surrounding areas to assist with any guest inquiries.
Be familiar with all room types, availability, rates, group movements and billing, daily events, promotions, VIP’s and Guest History guests.
Coordinate with Room Service menu availability to ensure guest satisfaction.
Maintain daily logbook and conduct informative handover to next shift ensuring that all relevant information is passed on clearly.
Maintain a clean and tidy work area in accordance with the hotel standards.
Adhere to hotel policy regarding uniform and personal presentation.
Ensure that the Duty Manager is informed immediately of any emergency, security or health & safety matter.
Perform any additional duties as requested by the Front Office Manager/ Senior Guest Service Center Manager and Hotel Management.
Uphold the Company’s Cares culture by demonstrating the Guest Service Center Standards at all times to guests and fellow associates.
Personally ensure compliance with all relevant Workplace Health & Safety and Occupational Health & Safety legislation, and related Policies.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
This advertiser has chosen not to accept applicants from your region.
1
Operations Management Director
37700 Thai Binh , Thai Binh
WhatJobs
Posted today
Job Viewed
Job Description
Our client is looking for a highly strategic and results-oriented Operations Management Director to lead and optimize their operations in Thai Binh, Thai Binh, VN . This senior leadership role will be responsible for overseeing all aspects of operational efficiency, including production planning, supply chain management, quality control, and continuous improvement initiatives. The ideal candidate will have a proven track record in managing complex operational environments, driving process enhancements, and leading diverse teams to achieve organizational goals. You will play a critical role in ensuring the smooth and profitable running of the company's day-to-day activities, aligning operations with the overall business strategy. This position requires strong leadership, exceptional problem-solving abilities, and a deep understanding of operational best practices.
Key responsibilities:
Key responsibilities:
- Develop and implement strategic operational plans to meet business objectives and growth targets.
- Oversee and manage all operational functions, including production, logistics, inventory, and quality assurance.
- Drive continuous improvement initiatives using methodologies such as Lean Six Sigma to enhance efficiency and reduce costs.
- Develop and manage operational budgets, ensuring financial targets are met.
- Lead, mentor, and develop the operations team, fostering a culture of high performance and accountability.
- Establish and monitor key performance indicators (KPIs) to track operational performance and identify areas for improvement.
- Ensure compliance with all relevant regulations, industry standards, and company policies.
- Manage relationships with suppliers and key stakeholders to optimize the supply chain.
- Implement and maintain robust quality management systems.
- Oversee facility management and ensure a safe and efficient working environment.
- Analyze operational data to identify trends, risks, and opportunities for strategic decision-making.
- Represent the operations department in executive management meetings.
- Drive innovation in operational processes and technologies.
- Collaborate with other departments to ensure seamless business operations.
- Promote a culture of safety, efficiency, and continuous learning.
This advertiser has chosen not to accept applicants from your region.
2
Operations Management Lead
84000 My Tho, Tien Giang
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking an experienced and dynamic Operations Management Lead to oversee and optimize daily operations at their facility in My Tho, Tien Giang, VN . This role is pivotal in ensuring efficiency, productivity, and adherence to quality standards across all operational activities. You will be responsible for managing a team, developing and implementing operational strategies, and driving continuous improvement initiatives. Key responsibilities include supervising staff, monitoring key performance indicators (KPIs), managing resources, and ensuring smooth workflow processes. You will also play a crucial role in budgeting, cost control, and maintaining a safe and productive work environment. The ideal candidate will possess a strong background in operations management, with proven leadership experience and a deep understanding of operational best practices. Excellent problem-solving, decision-making, and communication skills are essential. You should be adept at motivating teams, fostering a positive work culture, and implementing efficient operational systems. This position offers a significant opportunity to make a tangible impact on the company's operational performance and growth. The hybrid work arrangement allows for flexibility while ensuring essential on-site presence for team leadership and operational oversight. You will be instrumental in streamlining processes and achieving strategic operational objectives.
Responsibilities:
Responsibilities:
- Lead and manage daily operational activities.
- Develop and implement operational strategies to enhance efficiency.
- Supervise and mentor operational teams, fostering a high-performance culture.
- Monitor and analyze operational KPIs to identify areas for improvement.
- Manage resources effectively, including personnel, equipment, and materials.
- Ensure compliance with safety regulations and company policies.
- Drive continuous improvement initiatives within operations.
- Manage operational budgets and control costs.
- Collaborate with other departments to ensure seamless workflow.
- Resolve operational issues and implement corrective actions.
- Bachelor's degree in Business Administration, Operations Management, or a related field.
- Minimum of 6 years of experience in operations management or a similar leadership role.
- Proven track record of improving operational efficiency and productivity.
- Strong leadership, team management, and motivational skills.
- Excellent analytical, problem-solving, and decision-making abilities.
- Proficiency in operational planning and resource management.
- Understanding of quality management systems and process improvement methodologies.
- Effective communication and interpersonal skills.
- Ability to work effectively in a hybrid work environment.
This advertiser has chosen not to accept applicants from your region.
3
Operations Management Consultant
25000 Haiphong , Haiphong
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a strategic and results-oriented Operations Management Consultant to join their esteemed firm in Haiphong, Hai Phong, VN . This hybrid role allows for a blend of on-site collaboration and remote flexibility, providing an optimal work-life balance.
As an Operations Management Consultant, you will be responsible for analyzing and improving the operational efficiency and effectiveness of client organizations. You will work closely with clients across various industries to identify areas for improvement, develop strategic solutions, and implement operational changes. Your expertise will guide clients in optimizing processes, reducing costs, enhancing productivity, and achieving their business objectives.
Key responsibilities include conducting in-depth assessments of client operations, identifying bottlenecks and inefficiencies, and recommending data-driven solutions. You will develop and implement process improvements, streamlining workflows and optimizing resource allocation. This will involve creating detailed project plans, managing project execution, and ensuring timely and successful delivery of recommendations. You will also be responsible for stakeholder management, building strong relationships with client teams at all levels. Your role will involve developing key performance indicators (KPIs) to measure the impact of implemented changes and providing ongoing support to ensure sustained improvement.
The ideal candidate will possess a Master's degree in Business Administration, Operations Management, Engineering, or a related field. A minimum of 5 years of experience in management consulting, operations improvement, or a similar role is required. Proven experience in analyzing complex business problems and developing practical, actionable solutions is essential. Strong analytical and problem-solving skills, with the ability to interpret data and generate meaningful insights, are crucial. Excellent project management skills, with a track record of successfully delivering projects on time and within budget, are mandatory. Exceptional communication, presentation, and interpersonal skills, with the ability to influence and engage senior stakeholders, are paramount. Experience with Lean Six Sigma methodologies or other process improvement frameworks is highly desirable. Join our client and contribute to driving significant operational advancements for diverse businesses.
As an Operations Management Consultant, you will be responsible for analyzing and improving the operational efficiency and effectiveness of client organizations. You will work closely with clients across various industries to identify areas for improvement, develop strategic solutions, and implement operational changes. Your expertise will guide clients in optimizing processes, reducing costs, enhancing productivity, and achieving their business objectives.
Key responsibilities include conducting in-depth assessments of client operations, identifying bottlenecks and inefficiencies, and recommending data-driven solutions. You will develop and implement process improvements, streamlining workflows and optimizing resource allocation. This will involve creating detailed project plans, managing project execution, and ensuring timely and successful delivery of recommendations. You will also be responsible for stakeholder management, building strong relationships with client teams at all levels. Your role will involve developing key performance indicators (KPIs) to measure the impact of implemented changes and providing ongoing support to ensure sustained improvement.
The ideal candidate will possess a Master's degree in Business Administration, Operations Management, Engineering, or a related field. A minimum of 5 years of experience in management consulting, operations improvement, or a similar role is required. Proven experience in analyzing complex business problems and developing practical, actionable solutions is essential. Strong analytical and problem-solving skills, with the ability to interpret data and generate meaningful insights, are crucial. Excellent project management skills, with a track record of successfully delivering projects on time and within budget, are mandatory. Exceptional communication, presentation, and interpersonal skills, with the ability to influence and engage senior stakeholders, are paramount. Experience with Lean Six Sigma methodologies or other process improvement frameworks is highly desirable. Join our client and contribute to driving significant operational advancements for diverse businesses.
This advertiser has chosen not to accept applicants from your region.
4
Operations Management Lead
350000 Haiphong , Haiphong
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a dynamic and results-oriented Operations Management Lead to join their team in Haiphong, Hai Phong, VN . This pivotal role will be responsible for overseeing and optimizing the daily operational functions of the business unit. The ideal candidate will possess a strong understanding of operational efficiency, process improvement, and team leadership. You will develop, implement, and monitor operational strategies and processes to enhance productivity and efficiency across the organization. This includes analyzing operational data, identifying areas for improvement, and implementing solutions to streamline workflows and reduce costs. You will lead, mentor, and manage a team of operational staff, fostering a culture of high performance and continuous improvement. Responsibilities also include ensuring compliance with industry regulations and company policies, managing budgets, and forecasting operational needs. The successful candidate will collaborate with other departments to ensure seamless integration of operations with overall business objectives. Strong problem-solving skills, attention to detail, and the ability to make data-driven decisions are crucial. Excellent communication and interpersonal skills are required to effectively liaise with staff at all levels, as well as external partners and suppliers. A Bachelor's degree in Business Administration, Management, Engineering, or a related field is required. An MBA or a Master's degree in a relevant field is a plus. A minimum of 7 years of progressive experience in operations management, with a proven track record of success in improving operational performance and managing teams, is essential. Experience in the manufacturing or logistics sector is highly desirable. This is an excellent opportunity for a motivated leader to drive operational excellence and contribute to the strategic growth of our client's business in a key industrial hub.
This advertiser has chosen not to accept applicants from your region.
5
Operations Management Director
55000 Hoa Sơn
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
A prominent organization is seeking a strategic and experienced Operations Management Director to lead their operational functions in **Quy Nhon, Binh Dinh, VN**. This senior leadership role is pivotal in driving operational excellence, efficiency, and profitability across the company. You will be responsible for overseeing all day-to-day operations, developing and implementing operational strategies, optimizing workflows, managing budgets, and ensuring compliance with industry standards and regulations. Key duties include managing departmental teams, improving productivity, implementing best practices, and fostering a culture of continuous improvement. You will also be involved in strategic planning, resource allocation, and performance analysis to achieve business objectives.
The ideal candidate will possess a Master's degree in Business Administration, Operations Management, or a related field. A minimum of 10 years of progressive experience in operations management, with at least 5 years in a leadership or director-level role, is required. Proven experience in optimizing operational processes, managing large teams, and achieving significant cost savings or efficiency gains is essential. Strong financial acumen, strategic planning capabilities, and excellent leadership and decision-making skills are paramount. You must be adept at change management and possess outstanding communication and interpersonal abilities. Experience within the specific industry of our client is highly preferred. This role requires a strong presence in **Quy Nhon, Binh Dinh, VN** to effectively manage on-site operations and team interactions. We are looking for a results-oriented leader committed to driving operational success.
The ideal candidate will possess a Master's degree in Business Administration, Operations Management, or a related field. A minimum of 10 years of progressive experience in operations management, with at least 5 years in a leadership or director-level role, is required. Proven experience in optimizing operational processes, managing large teams, and achieving significant cost savings or efficiency gains is essential. Strong financial acumen, strategic planning capabilities, and excellent leadership and decision-making skills are paramount. You must be adept at change management and possess outstanding communication and interpersonal abilities. Experience within the specific industry of our client is highly preferred. This role requires a strong presence in **Quy Nhon, Binh Dinh, VN** to effectively manage on-site operations and team interactions. We are looking for a results-oriented leader committed to driving operational success.
This advertiser has chosen not to accept applicants from your region.
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6
Operations Management Lead
960000 Rach Gia, Kien Giang
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking a highly experienced and strategic Operations Management Lead to spearhead their operations department on a fully remote basis. This pivotal role involves overseeing all aspects of operational efficiency, process improvement, and team management to ensure seamless business execution. You will be responsible for developing and implementing operational strategies that align with the company's overarching goals, optimizing workflows, managing resources effectively, and driving continuous improvement initiatives. The ideal candidate possesses strong leadership capabilities, excellent problem-solving skills, and a deep understanding of operational best practices across diverse business functions. Key responsibilities include managing day-to-day operations, setting performance metrics and KPIs, analyzing operational data to identify areas for enhancement, leading and mentoring operations teams, developing and managing budgets, and ensuring compliance with relevant regulations. A proven track record of successfully managing complex operations, preferably in a remote or distributed team environment, is highly desirable. A Bachelor's degree in Business Administration, Operations Management, or a related field, along with at least 8 years of progressive experience in operations management, is required. MBA or relevant advanced certifications are a plus. This is an exceptional opportunity for a results-oriented leader to make a significant impact from anywhere, guiding a team towards operational excellence and strategic growth.
This advertiser has chosen not to accept applicants from your region.
7
Operations Management Director
250000 Phuong Son
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking a strategic and experienced Operations Management Director to lead and optimize their operational functions. This is a critical, fully remote leadership position requiring a visionary executive to drive efficiency, productivity, and growth across the organization. You will be responsible for setting operational strategy, managing departmental budgets, implementing best practices, and fostering a high-performance culture. The ideal candidate possesses exceptional leadership acumen and a proven ability to manage complex operations from a distance.
Key Responsibilities:
Key Responsibilities:
- Develop and execute comprehensive operational strategies that align with the company's overall business objectives.
- Oversee and manage all day-to-day operations, ensuring efficiency, quality, and cost-effectiveness.
- Set operational goals and key performance indicators (KPIs) and monitor progress against them.
- Lead, mentor, and develop a team of operational managers and staff, fostering a collaborative and high-performance work environment.
- Implement and refine operational processes, policies, and procedures to enhance productivity and streamline workflows.
- Manage departmental budgets, ensuring financial discipline and optimizing resource allocation.
- Drive continuous improvement initiatives across all operational areas.
- Identify and mitigate operational risks, developing robust contingency plans.
- Ensure compliance with all relevant industry regulations, standards, and company policies.
- Collaborate with senior leadership to set strategic direction and achieve organizational goals.
- Oversee the implementation of new technologies and systems to improve operational effectiveness.
- Analyze operational data to identify trends, challenges, and opportunities for enhancement.
- Champion a culture of quality, customer service, and operational excellence.
- Bachelor's degree in Business Administration, Operations Management, Engineering, or a related field. Master's degree (MBA) or equivalent experience is highly preferred.
- Minimum of 10-15 years of progressive experience in operations management, with at least 5 years in a senior leadership role.
- Proven track record of successfully managing and optimizing complex operations in a remote setting.
- Demonstrated experience in strategic planning, budgeting, and financial management.
- Strong understanding of operational excellence principles, lean methodologies, and Six Sigma.
- Exceptional leadership, team-building, and people management skills.
- Outstanding analytical, problem-solving, and decision-making abilities.
- Excellent communication, presentation, and interpersonal skills, with the ability to influence stakeholders at all levels.
- Proficiency in ERP systems and other relevant operational software.
- Ability to thrive and lead effectively in a fully remote work environment.
- Fluency in English is mandatory.
This advertiser has chosen not to accept applicants from your region.
8
Operations Management Lead
24000 Nam Dinh , Nam Dinh
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is looking for a strategic and highly organized Operations Management Lead to manage key operational functions for their business in **Nam Dinh, Nam Dinh, VN**. This role is central to ensuring the efficiency, productivity, and smooth running of the company's day-to-day activities. The ideal candidate will have a strong background in operational management, process improvement, and team leadership. Responsibilities include overseeing departmental operations, developing and implementing operational strategies, managing budgets, and ensuring adherence to quality standards and company policies. You will lead a team of operational staff, providing guidance, training, and performance management to foster a high-performance culture. Key duties involve analyzing operational data to identify areas for improvement, streamlining processes, implementing best practices, and managing resources effectively. This role requires exceptional problem-solving skills, strategic thinking, and the ability to drive change within the organization. Collaboration with other departments, such as finance, sales, and human resources, is essential to align operational goals with overall business objectives. While much of the work will involve on-site supervision and management, certain planning, reporting, and coordination tasks may be performed remotely, leading to a hybrid work arrangement. A Bachelor's degree in Business Administration, Management, or a related field is required, with a Master's degree being a plus. Proven experience in a leadership role within operations is essential. Strong analytical, communication, and interpersonal skills are a must. We are seeking a motivated and proactive individual who is dedicated to operational excellence and driving business success in **Nam Dinh, Nam Dinh, VN**. This is an excellent opportunity for a seasoned professional to make a significant impact.
This advertiser has chosen not to accept applicants from your region.
9