127 Service Consultant jobs in Vietnam

Company Description
**_
The Bosch Group is a leading global supplier of technology and services, in the areas of automotive and industrial technology, consumer goods as well as building technology._**_ _
- The Bosch Group comprises Robert Bosch GmbH and its roughly 440 subsidiaries and regional companies in over 60 countries with over 375,000 associates all over the world._
- In Vietnam, Bosch is currently active with eight business divisions: Automotive Aftermarket, Drive and Control Technology, Power Tools, Building Technology, Thermo technology, Packaging Technology, Two-Wheeler and Powersports and Sales Original Equipment._
- Furthermore Bosch opened its first Software and Engineering Centre of Southeast Asia in Ho Chi Minh City and an Automotive R&D Centre, located in Ho Chi Minh City in July 2014._

**Job Description**:
**IT Product/Service Consultant** _“I have the ability to provide consulting services with an in-depth expertise and main focus on IT Products/Services with regards to the IT Products/Services catalogue. Thereby, I contribute to increased agility and the delivery of Products and Services. This is achieved by close collaboration with other roles (e.g., Development Lead, IT Architects etc.).”_

**Support Specialist**_ “_I am also primarily responsible for the day-to-day operations of IT Products/Service/Solutions. I am often local to a certain location/region, however this is not a must. I am targeted at providing support to the user of an IT Products/Service/Solutions."_
- **Main Tasks & Responsibilities**:

- Provides in-depth expertise for one or more IT products and/or IT services according to the IT Products/Services catalogue
- Collaborates and works in alignment with the Business Teams towards the customer to achieve consistency and transparency
- Ensures matching of IT requirements with business requirements in alignment with IT Architects
- Supports IT Product/Service development activities with focus on project preparation and early project phases to ensure that demand and supply are aligned
- Conduct requirements/process analysis using relevant tools such as process modeling, reverse engineering, organization modeling, use cases, etc.
- Inform Product/Service Owner and Development Lead of potential continuous improvement opportunities for IT Product/Service
- Collaborate with global and local teams for implementations, upgrades, sustaining operations, and communication to local stakeholders for local IT services’ changes
- Manage and support IT services: client PCs, servers, storages, network, assets, end-user training, consulting
- Responsible for continuous improvement of the performance, availability, and reliability of IT infrastructure through capacity management
- Assist IT Management on financial related topics (budget planning, cost monitoring ) and vendor management
- Participate in emergency on-call duties and work off office hour as required
- Cross location support and backup as required
- Additional responsibilities as assigned from the organization

**Qualifications**:

- Expert in relevant IT Product/Service
- Good understanding of overall business model and impact on respective processes
- Strong communication and negotiation skills, ability to facilitate workshops and discussions
- Strong analytical and time management skills
- Strong commitment to achieve customer satisfaction
- Understanding of IT solution/product/service portfolio focusing on problem solving
- ITIL processes
- Good communication skills
- Team player

Additional Information
- Committed 13th month bonus
- Collaboratively yearly performance bonus
- Meal & Parking allowances
- Premium insurance for employee and 2 family members
- Interesting Sport program
- Domestic and international training opportunity
- Career development program with buddy and mentoring program
- Good benefits of company activities, team building and year end party
- Opportunity to work in global projects of fast developing company and being a part of innovation team contributing initiative ideas to the digital transformation era

**Our Purpose**
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Consultant, Advisors & Consulting Services, Marketing Services
1. Overview
Advisors & Consulting Services
Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution. Our Advisors & Consulting Services team combines traditional management consulting with Mastercard's rich data assets, proprietary platforms, and technologies to provide clients with powerful strategic insights and recommendations. Our teams work with a diverse global customer base across industries, from banking and payments to retail and restaurants.
The Advisors & Consulting Services group has five specializations: Strategy & Transformation, Performance Analytics, Business Experimentation, Marketing, and Program Management. Our Marketing consultants lead the strategy development and implementation of campaigns and engagements for clients. They use customer data to provide deep direct marketing expertise across channels, evaluating campaign results and adapting the approach to optimize marketing performance.
Positions for different specializations and levels are available in separate job postings. Please review our consulting specializations to learn more about all opportunities and apply for the position that is best suited to your background and experience: this role as the pivot in a thrilling marketing services transformation. It's about fully embracing and fueling change while seamlessly balancing traditional marketing endeavors. This profile thrives in a dynamic environment, contributing ideas, and actively steering this transformational journey.
2. Role and Responsibilities
- Assist in the development and execution of marketing strategies for clients in industries such as banking, retail, fintech, and travel.
- Conduct research and analysis on consumer behavior, market trends, and competitor activity to support strategic recommendations.
- Support campaign planning, including segmentation, messaging, and channel strategy across digital and traditional media.
- Collaborate with internal teams (e.g., data science, media strategy, digital services) to translate insights into actionable plans.
- Assist in preparing client presentations, reports, and marketing proposals.
- Work with partners, internal stakeholders to process payment, paperwork.
- Participate in client meetings, providing insights and updates as needed.
- Stay updated on marketing trends, digital platforms, and innovation in the payments ecosystem.
3. Requirements
- 3-5 YOE in banking/payment industry or FMCG
- Hands-on Experience: experience in integrated marketing, with a strong focus on digital marketing planning and data-driven implementation
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

**Our Purpose**
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Associate Managing Consultant, Advisors & Consulting Services, Marketing
Overview:
- This position is integral in supporting project managers and the cluster market leader to enhance operational efficiency within Mastercard. It will focus on facilitating smooth cross-functional collaboration and ensuring the seamless execution of procedures. Additionally, this role offers an exciting opportunity for growth and development, allowing you to gain valuable experience in resolving client challenges across both banking and non-banking industries.
Roles and Responsibilities
Client Impact
- Manage deliverable development and multiple workstreams on projects across a range of industries and problem statements
- Contribute to the development of marketing strategies and campaigns for large regional and global clients by working with technology and data
- Manage working relationship with client managers, and act as trusted and reliable partner
Team Collaboration & Culture
- Support Project managers (PMs) to develop sound business recommendations and deliver effective client presentations
- Plan, organize, and structure own work and that of junior project delivery consultants to generate marketing strategies and insights, and prepare presentations
- Lead team and external meetings, and lead or co-lead project management
- Liaising with agencies and other support functions on deliverables and processes, e.g., Sourcing, Finance, etc.
- General/administrative - e.g., fulfilment reports, invoicing, SOWs, RRs, meeting scheduling, archiving sign-offs/key documents, etc.
- Value-add by providing ideas and recommendations on optimization, operational efficiency, anticipatory callouts, etc.
- Support and lead Modules/work stream's scope, tasks and deliverable
- Provide feedback to PM and Oversight and juniors and speak up for the integrity of the team and business.
Qualifications
Basic qualifications
- 3-5y+ work experience in marketing and campaign projects focused on one or more of the following fields: marketing content, digital and social media campaigns, digital customer experience, digital marketing, end-to-end product launch, ad-tech and mar-tech ecosystems, offline marketing activities/campaigns, media management and planning, direct response marketing
- Experience managing tasks or workstreams in a collaborative team environment with third parties
- Experience managing clients or internal stakeholders, and vendors
- Advanced Word, Excel, and PowerPoint skills
- Ability to perform multiple tasks with multiple clients in a fast-paced, deadline-driven environment
- Ability to communicate effectively in English and the local office language (if applicable)
Preferred qualifications
- Additional marketing experience in one or more of the following fields: marketing and campaign experience from agency environment, search engine optimization and search engine marketing, video making (e.g., scripting, storyboard, and content), marketing content, usability labs and experience research, print production management
- Experience with data visualization tools (e.g., Tableau, Power BI)
- Experience developing and implementing solutions and measuring impact on clients' business
- Experience managing tasks or workstreams in a collaborative team environment with third parties
- Experience coaching junior delivery consultants
- Relevant industry expertise and/or experience in product, sales, or marketing technology
- BA or master's degree with specialization in marketing or digital (not required)
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

**Our Purpose**
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Associate Managing Consultant, Advisors & Consulting Services, Marketing
Overview
- Mastercard Advisors is the leading global professional services firm focused exclusively on payments and provides payments consulting, information, analytics, and customized services to financial institutions and their merchant partners worldwide. Addressing complex challenges in strategy, marketing, risk, and operations, Mastercard Advisors helps clients maximize the value of their payments businesses.
- Advisors, Managed Services is the global business unit responsible for delivering marketing consulting capabilities for Mastercard's customer verticals: financial institutions, governments, retailers and ecommerce
- The Managed Services Business Leader for Southeast Asia defines marketing consulting solutions and leads the delivery and execution of impactful engagements for this rapidly growing division, as well as for the leading accounts in the region. The role also actively supports sales efforts by building a body of quantifiable successes
- Are you a strategic and results driven digital performance marketing expert who uses analytical insights to drive growth and measurable results?
- Are you a team player, collaborative yet confident in your personal expertise?
- Can you identify and learn from digital and integrated marketing best practices?
- Are you familiar with SEA digital eco-systems and innovative martech solutions to propel performance?
Role
- Lead the expansion of Managed Services in Southeast Asia and for leading regional accounts, working closely with Business Development
- Deliver highly effective and efficient digital and integrated marketing strategies and programmes across all channels to acquire new profitable accounts and optimize portfolios for FIs, retailers and ecommerce, and governments
-Frame, package and design digital and integrated marketing solutions/products and manage delivery and execution from an end-to-end perspective to drive performance for clients
-Identify key pain points and deliver strategic value and growth to clients through strategic digital marketing projects
-Identify cost efficiencies and opportunities for scale and impact
-Onboard, train and manage external agencies
-Manage several clients and corresponding projects cadence and P&L
-Manage multiple internal and external stakeholders effective from inception through to project implementation and optimization
-Support and manage GTM strategies and programmes in key SEA markets
All About You
- BA required; MBA preferred
- Experience at a large issuing bank in Asia Pacific and/or other sophisticated payments markets; retailer experience a plus
- Performance and growth digital marketing experience in SME space is required
- Hands-on experience in designing and delivering large scale campaigns acquiring new customers and marketing to existing customers
- Comfortable in a remote managerial situations
- Well versed with martech solutions
- Marketing consultancy experience preferred
- Strong business acumen and entrepreneurial spirit
- Excellent interpersonal, presentation and communications skills
- Strong team player and able to work independently at the same time
- Travel required; approximately 50% (post covid)
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.
- As pioneering innovators for over 100 years, we’re now transforming our organisation to be faster, simpler and more connected. Because we want to be even better equipped to develop digital solutions and experiences that help more people live Healthier, Longer, Better Lives._
- To get there, we need people with _tech/digital/analytics_ expertise and passion to help develop positive, sustainable change through digitally enhanced experiences that will impact the lives of millions of people and create a healthier future for everyone._

If you believe in developing a better tomorrow, read on.

About the Role
- Develop, maintain, and improve pricing/valuation models for financial analysis and management decision making process within the production timeline according to the internal standards and policies of AIA Vietnam
- Work closely with actuarial users to develop software solutions to improve reporting process.
- Develop data solutions to support business projects (sale, operation, etc.)

Roles and Responsibilities:
- Develop/test the Prophet Pricing and Valuation models- Work with IT dept to ensure valuation data is up to the Prophet model standards/requirement- Perform regular model maintenance including Assumptions update/Error correction/Coding optimization etc.- Develop/test new software solutions to improve reporting process- Keep up to date model documentation, procedures and processes on work performed- Answer questions and provide information to audit and external reviewers- Ad-hoc required business supporting projects from time to time

Job requirement:

- Bachelor’s Degree-
- Good knowledge of insurance products and business models- Good understanding of insurance profitability measures (VONB, OPAT, etc.- English proficiency is vital for this position.- Strong communication and presentation skills, teammate, organized and punctual.- Driven and result oriented- Ability to multitask- Working with various actuarial functions to ensure the model quality and results.
- Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives._

Our client, a dynamic international trade consultancy, is seeking an experienced Client Relations Manager to be based in our Rach Gia, Kien Giang, VN office. This is an on-site position that requires a strong commitment to building and maintaining excellent relationships with our diverse clientele. In this role, you will be the primary point of contact for key clients, understanding their business needs and providing tailored solutions. Your responsibilities will include managing client portfolios, ensuring client retention and satisfaction, and identifying opportunities for upselling and cross-selling services. You will conduct regular client meetings, prepare performance reports, and act as a liaison between clients and internal departments to ensure seamless service delivery. The ideal candidate will have a proven track record in client management, sales, or business development within the professional services sector. Exceptional interpersonal, communication, and negotiation skills are essential. You should be adept at understanding client objectives and translating them into actionable strategies. We are looking for a proactive and professional individual with a keen business acumen and a strong understanding of client relationship management principles. This role demands a high level of organization, attention to detail, and the ability to manage multiple client accounts simultaneously. You will play a crucial role in fostering long-term partnerships and driving client loyalty, contributing significantly to the company's growth and success in the region. The position requires a commitment to providing outstanding service and a dedication to understanding and meeting the evolving needs of our clients.

Our client is a rapidly growing technology company seeking a motivated and experienced Business Development Manager to spearhead sales efforts in new markets. This is a fully remote position, allowing you to leverage your expertise in identifying and closing new business opportunities from anywhere. You will be responsible for driving revenue growth by developing strategic partnerships, expanding the client base, and promoting innovative tech solutions.

Key responsibilities include identifying target markets and prospective clients, developing and executing sales strategies, and managing the entire sales cycle from lead generation to closing deals. You will build and maintain strong relationships with clients, understanding their needs and providing tailored solutions. Conducting market research, competitor analysis, and staying updated on industry trends will be crucial for success. You will also collaborate with the marketing and product development teams to align sales efforts with company goals and product roadmaps. Preparing sales forecasts, reports, and presentations will be a regular part of the role. Your primary objective will be to meet and exceed sales targets and contribute to the company's overall expansion.

The ideal candidate will have a Bachelor's degree in Business, Marketing, or a related field, coupled with a minimum of 5 years of experience in sales and business development, preferably within the technology sector. Proven success in B2B sales and a track record of achieving or exceeding quotas are essential. Excellent communication, negotiation, and presentation skills are required. The ability to understand complex technical concepts and articulate them effectively to clients is important. Strong networking skills and the ability to build rapport with key decision-makers are critical. Self-motivation, discipline, and a results-oriented mindset are necessary for thriving in a remote sales environment. This is an exceptional opportunity to drive business growth for a forward-thinking company.

Our client is a leading provider of advanced beauty and wellness services, seeking a highly qualified and client-focused Senior Aesthetician & Wellness Consultant to join their innovative team on a fully remote basis. This unique role focuses on client consultations, personalized wellness program development, and expert advice on skincare and aesthetic treatments. You will serve as a primary point of contact for clients, guiding them through personalized wellness journeys and ensuring they achieve their desired results. The ideal candidate will possess a deep knowledge of skincare science, aesthetic treatments, and holistic wellness practices. Responsibilities include conducting detailed virtual client consultations, assessing skin conditions, recommending appropriate treatments and product lines, and developing customized wellness plans. You will also be responsible for educating clients on proper skincare routines, lifestyle modifications, and the benefits of various wellness services. Building strong, long-term client relationships through exceptional communication and follow-up is key. Experience with beauty and wellness software, CRM systems, and virtual consultation platforms is essential. Strong sales and consultative skills are a must, with the ability to upsell services and products effectively. A passion for continuous learning and staying updated on the latest industry trends and technologies is crucial. This fully remote position offers the flexibility to work from anywhere, empowering you to connect with clients globally. Join a forward-thinking company dedicated to enhancing well-being and beauty through personalized care. We are looking for a motivated professional eager to make a significant impact in the beauty and wellness sector.
Key Responsibilities:

• Conduct comprehensive virtual client consultations on skincare and wellness.
• Assess client needs, skin conditions, and lifestyle factors.
• Develop personalized treatment plans and wellness programs.
• Recommend appropriate aesthetic treatments and product lines.
• Educate clients on skincare best practices and healthy lifestyle choices.
• Build and maintain strong, long-lasting client relationships.
• Provide follow-up support and monitor client progress.
• Upsell services and products based on client needs.
• Stay updated on industry trends, treatments, and product innovations.
• Maintain client records and manage appointments.
• Collaborate with the marketing team on content creation.

Qualifications:

• Certification/License as an Aesthetician or relevant qualification.
• Minimum 5 years of experience in aesthetic treatments and skincare consultation.
• Extensive knowledge of skincare ingredients, treatments, and technologies.
• Experience in wellness consulting or coaching.
• Excellent communication, interpersonal, and customer service skills.
• Proven ability to build rapport and trust with clients.
• Proficiency in beauty/wellness software and CRM systems.
• Strong sales and persuasive skills.
• Ability to work independently in a remote environment.

This is a fully remote role, servicing clients virtually, with the context of operations managed from Ho Chi Minh City, Ho Chi Minh, VN .

Our client is a premier Beauty & Wellness spa located in **Bien Hoa, Dong Nai, VN**, seeking a highly skilled and personable Senior Aesthetician and Client Relations Specialist. This role combines expert skincare treatment delivery with exceptional client management and engagement. You will be responsible for providing a wide range of advanced aesthetic treatments, including facials, chemical peels, microdermabrasion, and laser therapies, while also building and maintaining strong relationships with our esteemed clientele. The ideal candidate will possess comprehensive knowledge of skincare science, advanced treatment techniques, and a genuine passion for client well-being and satisfaction. You will also play a key role in client consultations, recommending personalized treatment plans and home care routines, and driving client retention and loyalty.

Key Responsibilities:

• Perform a variety of advanced aesthetic treatments and therapies with precision and care.
• Conduct thorough skin analysis and provide personalized consultations to clients, understanding their needs and goals.
• Develop customized treatment plans and recommend appropriate skincare products.
• Educate clients on skincare best practices and at-home regimens.
• Maintain detailed client records, including treatment histories and progress notes.
• Build and nurture long-term relationships with clients, ensuring high levels of satisfaction.
• Actively seek opportunities to upsell services and products based on client needs.
• Manage client appointments and ensure efficient scheduling.
• Stay updated on the latest trends, technologies, and products in the beauty and wellness industry.
• Assist in training and mentoring junior aestheticians.
• Maintain a clean, sanitary, and welcoming treatment environment.
• Handle client inquiries and resolve any concerns or issues promptly and professionally.
• Contribute to marketing efforts by sharing client testimonials and insights.
• Work collaboratively with the spa team to achieve business objectives.
• Uphold the highest standards of professionalism and client service at all times in **Bien Hoa, Dong Nai, VN**.

Qualifications:

• Licensed Aesthetician with a minimum of 5 years of experience in a reputable spa or clinic.
• Proficiency in a wide range of aesthetic treatments, including advanced facials, chemical peels, microdermabrasion, and preferably laser/light-based therapies.
• In-depth knowledge of skin physiology, dermatology, and cosmetic ingredients.
• Excellent communication, interpersonal, and customer service skills.
• Strong consultation and client relationship management abilities.
• Ability to work flexible hours, including evenings and weekends.
• A passion for beauty, wellness, and client care.
• Experience with booking and client management software.
• Certification in advanced aesthetic procedures is a significant advantage.
• Positive attitude and a team-player mentality.
• Commitment to continuous learning and professional development in the field.
• Ability to work effectively both on-site in **Bien Hoa, Dong Nai, VN** and remotely for administrative tasks and client outreach.

Join our dedicated team and elevate the client experience in the heart of **Bien Hoa, Dong Nai, VN**!