329 Service Coordinator jobs in Vietnam
Catering Service Coordinator
43000 Hoang Hoa
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and organized Catering Service Coordinator to manage and execute various catering events. This role offers a hybrid work arrangement, blending remote flexibility with essential on-site coordination. The successful candidate will be responsible for liaising with clients to understand their event needs, planning menus in collaboration with chefs, coordinating logistics such as staffing, equipment, and transportation, and overseeing the execution of catering services on event days. Attention to detail is paramount, ensuring that every aspect of the client's vision is brought to life. You will play a crucial role in client satisfaction, building strong relationships and exceeding expectations. This position requires excellent communication and organizational skills, along with a passion for food and events. You'll be involved in both the planning and the hands-on delivery of high-quality catering experiences. This includes managing timelines, troubleshooting on-site issues, and ensuring seamless service delivery from start to finish. The ability to work under pressure and adapt to dynamic event environments is key. Experience in event planning, hospitality, or a related field is highly desirable. A creative flair for menu development and presentation would be an advantage. Join our team and contribute to memorable culinary events!
Responsibilities:
Qualifications:
Responsibilities:
- Consult with clients to understand event requirements and preferences.
- Develop customized catering proposals and menus.
- Coordinate all event logistics, including staffing, venue setup, and supplies.
- Oversee food preparation and presentation to ensure high quality.
- Manage event timelines and ensure smooth execution on the day of the event.
- Liaise with vendors and suppliers to secure necessary resources.
- Address client concerns and resolve any issues that may arise during events.
- Maintain inventory of catering supplies and equipment.
- Assist with post-event follow-up and feedback collection.
Qualifications:
- Proven experience in catering or event management.
- Strong organizational and time management skills.
- Excellent customer service and communication abilities.
- Knowledge of food safety and hygiene standards.
- Ability to multitask and work efficiently in a fast-paced environment.
- Flexibility to work evenings and weekends as required by event schedules.
- Basic understanding of menu planning and food preparation.
- Proficiency in office software and event management tools.
This advertiser has chosen not to accept applicants from your region.
0
Automotive Service Advisor - Customer Relations
900000 Can Tho , Can Tho
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client, a reputable automotive dealership, is seeking an experienced Automotive Service Advisor to join their team in **Can Tho, Can Tho, VN**. This role is pivotal in bridging the gap between customers and the service department, ensuring exceptional customer experiences and efficient vehicle maintenance operations. You will be the primary point of contact for customers bringing their vehicles in for service and repair.
Your responsibilities will include greeting customers, actively listening to their concerns, inspecting vehicles with them, and accurately documenting repair needs. You will provide clear explanations of necessary services, associated costs, and estimated completion times. Building rapport and trust with clients, managing service appointments, and following up after service completion are key aspects of this role. The ideal candidate possesses strong communication, sales, and customer service skills, coupled with a genuine passion for the automotive industry.
Key Responsibilities:
Your responsibilities will include greeting customers, actively listening to their concerns, inspecting vehicles with them, and accurately documenting repair needs. You will provide clear explanations of necessary services, associated costs, and estimated completion times. Building rapport and trust with clients, managing service appointments, and following up after service completion are key aspects of this role. The ideal candidate possesses strong communication, sales, and customer service skills, coupled with a genuine passion for the automotive industry.
Key Responsibilities:
- Greet customers warmly and professionally upon arrival at the service center.
- Inspect vehicles with customers, identify service needs, and clearly document repair orders.
- Explain diagnostic results and recommended services to customers in an understandable manner.
- Provide accurate estimates for labor and parts costs, and confirm pricing with customers.
- Schedule service appointments and manage the workflow of the service department.
- Maintain ongoing communication with customers regarding the status of their vehicle repairs.
- Ensure customer satisfaction by addressing concerns and resolving issues promptly.
- Process payments and ensure all paperwork is completed accurately.
- Upsell additional services and products when appropriate and beneficial to the customer.
- Proven experience as a Service Advisor in the automotive industry.
- Strong knowledge of automotive systems and repair processes.
- Exceptional customer service and interpersonal skills.
- Excellent communication and active listening abilities.
- Sales-oriented mindset with the ability to explain technical information clearly.
- Proficiency in using automotive dealership management software.
- Ability to multitask and manage time effectively in a fast-paced environment.
- A passion for cars and providing outstanding customer support.
- High school diploma or equivalent; technical school or college degree is a plus.
This advertiser has chosen not to accept applicants from your region.
1
Remote Hospitality Customer Relations Manager
80000 Phan Thiet, Binh Thuan
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking an experienced and customer-focused Remote Hospitality Customer Relations Manager to enhance guest experiences and build lasting relationships. This fully remote role requires you to manage customer interactions, resolve issues, and proactively seek ways to improve guest satisfaction across all their properties. You will be the primary point of contact for feedback and will implement strategies to ensure a high level of service delivery. Your ability to communicate empathetically, problem-solve efficiently, and manage online reputation will be vital in this position.
Key Responsibilities:
Qualifications:
This is an excellent opportunity for a dedicated professional to contribute to the guest experience of our client’s hospitality ventures from the comfort of their own home. If you are passionate about service and thrive in a customer-centric environment, apply today.
Key Responsibilities:
- Manage and oversee all aspects of customer relations for the hospitality division, working remotely.
- Develop and implement strategies to enhance guest satisfaction and loyalty.
- Respond promptly and professionally to customer inquiries, feedback, and complaints via email, chat, and phone.
- Resolve customer issues effectively and efficiently, aiming for first-contact resolution.
- Monitor and manage online reviews and social media mentions, responding appropriately and proactively.
- Identify trends in customer feedback and work with relevant departments to implement improvements.
- Maintain a comprehensive database of customer interactions and feedback.
- Develop and implement customer service standards and training materials for remote staff.
- Collaborate with marketing teams to develop customer engagement campaigns.
- Analyze customer data to identify areas of opportunity for service enhancement.
- Ensure a consistent and high-quality customer experience across all touchpoints.
- Manage customer loyalty programs and initiatives.
- Act as a brand ambassador, promoting positive customer relationships.
- Handle escalated customer issues, ensuring swift and satisfactory resolution.
- Stay informed about best practices in customer service and hospitality management.
Qualifications:
- Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field.
- Minimum of 4 years of experience in customer service or customer relations management, preferably in the hospitality industry.
- Proven ability to handle difficult customer situations with patience and professionalism.
- Excellent communication, interpersonal, and active listening skills.
- Strong problem-solving and conflict resolution abilities.
- Proficiency in CRM software and customer support platforms.
- Experience managing online reputation and social media engagement.
- Ability to work independently, manage time effectively, and maintain a high level of productivity in a remote setting.
- Strong organizational skills and attention to detail.
- Passion for delivering exceptional customer experiences.
- Flexibility to work occasional evenings or weekends if required for customer support needs.
This is an excellent opportunity for a dedicated professional to contribute to the guest experience of our client’s hospitality ventures from the comfort of their own home. If you are passionate about service and thrive in a customer-centric environment, apply today.
This advertiser has chosen not to accept applicants from your region.
2
Customer Service and Support
Ho Chi Minh City
Eight Four Collective
Posted today
Job Viewed
Job Description
**Mô tả công việc**:
(Mức lương: Thỏa thuận)
- Maintaining a positive, empathetic, and professional attitude toward customers at all times;
- Acknowledging and resolving customer complaints and bringing them into improvement;
- Communicating with customers through various channels;
- Update customer information on the company's CRM system;
- Send information to customers when there is a change in design and product quality;
- Update with customers the certificates related to the business and products;
- Make price quotes and receive POs from customers to upload to the system;
- Check the number of purchases of the accounts each month, notify customers when the customer reaches the amount for rebate;
- Making contracts;
- Taking care of customers after sales;
- Request price quotes and book delivery from Logistic companies, follow up delivery progress;
- Support Customer Service B2C.
**Chức vụ**: Nhân Viên/Chuyên Viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
- 1 day off/week;
- 12 paid days annual leave/ year; the national holidays paid days as regulation;
- Other bonus: Year-end bonus based on company’s whole year performance;
- Monthly phone and parking allowance after probation;
- Other activities: company trips, team building parties;
- Complimentary coffee every day;
- Career development opportunity, being provided extensive training in the coffee field; friendly and motivating working environment.
**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề
**Yêu cầu công việc**:
- Bachelor’s degree in business and/or hospitality management or related fields;
- Excellent knowledge of Microsoft Office;
- Good command of spoken and written English;
- Excellent selling, negotiation, and communication skills;
- Experience working with customer support;
- Time management and organizational skills;
- Submit CV in English.
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: Chăm Sóc Khách Hàng,Hành chính Văn phòng,Hành Chính/Văn Phòng
Trung cấp - Nghề
Không yêu cầu
(Mức lương: Thỏa thuận)
- Maintaining a positive, empathetic, and professional attitude toward customers at all times;
- Acknowledging and resolving customer complaints and bringing them into improvement;
- Communicating with customers through various channels;
- Update customer information on the company's CRM system;
- Send information to customers when there is a change in design and product quality;
- Update with customers the certificates related to the business and products;
- Make price quotes and receive POs from customers to upload to the system;
- Check the number of purchases of the accounts each month, notify customers when the customer reaches the amount for rebate;
- Making contracts;
- Taking care of customers after sales;
- Request price quotes and book delivery from Logistic companies, follow up delivery progress;
- Support Customer Service B2C.
**Chức vụ**: Nhân Viên/Chuyên Viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
- 1 day off/week;
- 12 paid days annual leave/ year; the national holidays paid days as regulation;
- Other bonus: Year-end bonus based on company’s whole year performance;
- Monthly phone and parking allowance after probation;
- Other activities: company trips, team building parties;
- Complimentary coffee every day;
- Career development opportunity, being provided extensive training in the coffee field; friendly and motivating working environment.
**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề
**Yêu cầu công việc**:
- Bachelor’s degree in business and/or hospitality management or related fields;
- Excellent knowledge of Microsoft Office;
- Good command of spoken and written English;
- Excellent selling, negotiation, and communication skills;
- Experience working with customer support;
- Time management and organizational skills;
- Submit CV in English.
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: Chăm Sóc Khách Hàng,Hành chính Văn phòng,Hành Chính/Văn Phòng
Trung cấp - Nghề
Không yêu cầu
This advertiser has chosen not to accept applicants from your region.
3
Client Service Analyst
Ho Chi Minh, Ho Chi Minh
IQVIA
Posted 12 days ago
Job Viewed
Job Description
**Job Overview**
Under guidance, controls the report generation process and provides guidance and support to clients daily or as a specialist on specific products/services.
**Essential Functions**
- Ensures the contract fulfillment to specifications of basic and routine reports for defined customers.
- Reviews client data requirements with the appropriate internal resource to ensure that basic product deliverables meet the customer's specifications, including timeliness and quality.
- Follows IQVIA data verification protocols.
- Researches, analyzes and responds to client inquiries that are routine in nature.
- Provides support to team for client service meetings at customer sites.
- May produce ad-hoc studies on demand.
**Qualifications**
- Bachelor's Degree Req
- Two (2) years related work experience Req
- Experience in an IQVIA role preferred and pharmaceutical experience Pref
- Proficient in PC applications such as Excel, SQL & Power BI.
- Ability to communicate effectively with various levels in the organization (written and oral)
- Demonstrate problem solving, analytical and strong customer service skills.
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide.
To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.
EEO Minorities/Females/Protected Veterans/Disabled
Under guidance, controls the report generation process and provides guidance and support to clients daily or as a specialist on specific products/services.
**Essential Functions**
- Ensures the contract fulfillment to specifications of basic and routine reports for defined customers.
- Reviews client data requirements with the appropriate internal resource to ensure that basic product deliverables meet the customer's specifications, including timeliness and quality.
- Follows IQVIA data verification protocols.
- Researches, analyzes and responds to client inquiries that are routine in nature.
- Provides support to team for client service meetings at customer sites.
- May produce ad-hoc studies on demand.
**Qualifications**
- Bachelor's Degree Req
- Two (2) years related work experience Req
- Experience in an IQVIA role preferred and pharmaceutical experience Pref
- Proficient in PC applications such as Excel, SQL & Power BI.
- Ability to communicate effectively with various levels in the organization (written and oral)
- Demonstrate problem solving, analytical and strong customer service skills.
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide.
To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.
EEO Minorities/Females/Protected Veterans/Disabled
This advertiser has chosen not to accept applicants from your region.
4
Senior Supervisor, Customer Service and Support
Ho Chi Minh City
APL Logistics
Posted today
Job Viewed
Job Description
This position is responsible for delivering APLL commitment to key customers, meeting day to day operations requirements of the customers. The position manages a team of over 10 Customer Service Representatives to achieve excellent customer service satisfaction through defined and agreed processes. He/she participates in organizing vendor seminar program (VSP) to ensure vendors understand and acknowledge customers’ requirements and standard. He/she supports the implementation of Vendors Logistics Program through periodic visits and consultation to vendors to ensure vendors understand and acknowledge customer requirements and standards. The position helps to coach; train; develop customer service representatives to ensure they are qualified to handle customers’ logistics requirements.
This advertiser has chosen not to accept applicants from your region.
5
Customer Service and Support - Temporary 3 Months
Ho Chi Minh City
APL Logistics
Posted today
Job Viewed
Job Description
**Job Purpose**
This position is responsible for delivering APLL commitment to key and complicated customers, meeting day to day operations requirements of the customers. He/she assists customer service supervisor and team lead in vendor seminar program (VSP) to ensure vendors understand and acknowledge customers’ requirement and standard. He/she also participate in implementation of Vendor Logistics Program through consultation to vendors to deepen business relationship, introduce APLL services to vendors and secure new business for APLL. The position assists customer service supervisor / team lead to onboard customer service representatives.
This position is responsible for delivering APLL commitment to key and complicated customers, meeting day to day operations requirements of the customers. He/she assists customer service supervisor and team lead in vendor seminar program (VSP) to ensure vendors understand and acknowledge customers’ requirement and standard. He/she also participate in implementation of Vendor Logistics Program through consultation to vendors to deepen business relationship, introduce APLL services to vendors and secure new business for APLL. The position assists customer service supervisor / team lead to onboard customer service representatives.
This advertiser has chosen not to accept applicants from your region.
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6
Customer Service Representative - Technical Support
81000 Bien Hoa, Dong Nai
WhatJobs
Posted today
Job Viewed
Job Description
Join our growing customer support team as a Customer Service Representative specializing in Technical Support. This role is perfect for individuals passionate about technology and helping others resolve technical issues. You will be the first point of contact for customers seeking assistance with our products and services, providing effective solutions and ensuring a positive customer experience. Your primary responsibility will be to troubleshoot and resolve technical problems via phone, email, and live chat.
This position requires excellent communication skills, patience, and a logical approach to problem-solving. You will need to actively listen to customer concerns, diagnose issues accurately, and guide them through step-by-step solutions. You will also be responsible for documenting customer interactions, escalating complex issues to senior support staff when necessary, and contributing to our knowledge base by identifying recurring problems and suggesting solutions. We offer comprehensive training to ensure you are well-equipped to handle a wide range of technical queries. This role is located in Bien Hoa, Dong Nai, VN and will follow a hybrid work model, requiring some on-site presence.
Key Responsibilities:
Qualifications:
This position requires excellent communication skills, patience, and a logical approach to problem-solving. You will need to actively listen to customer concerns, diagnose issues accurately, and guide them through step-by-step solutions. You will also be responsible for documenting customer interactions, escalating complex issues to senior support staff when necessary, and contributing to our knowledge base by identifying recurring problems and suggesting solutions. We offer comprehensive training to ensure you are well-equipped to handle a wide range of technical queries. This role is located in Bien Hoa, Dong Nai, VN and will follow a hybrid work model, requiring some on-site presence.
Key Responsibilities:
- Respond to customer inquiries and provide technical assistance via phone, email, and chat.
- Diagnose and resolve technical issues related to software and hardware products.
- Guide customers through troubleshooting processes and product setup.
- Document all customer interactions, issues, and resolutions in the CRM system.
- Escalate complex technical problems to the appropriate support tiers.
- Maintain a high level of customer satisfaction through efficient and empathetic service.
- Contribute to the development of FAQs and knowledge base articles.
- Identify trends in customer issues and provide feedback to product development teams.
- Follow communication procedures, guidelines, and policies.
- Ensure timely follow-up on unresolved issues.
- Upsell relevant products or services where appropriate.
- Stay updated on product knowledge and technical advancements.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree in IT or a related field is a plus.
- Proven experience in a customer service or technical support role.
- Strong knowledge of computer hardware, software, and basic networking concepts.
- Excellent communication and interpersonal skills.
- Patience and a customer-centric approach.
- Ability to troubleshoot and problem-solve effectively.
- Familiarity with CRM software and ticketing systems.
- Ability to multitask and manage time efficiently.
- Proficiency in Vietnamese and English.
- Previous experience in a hybrid work environment is advantageous.
This advertiser has chosen not to accept applicants from your region.
7
Customer Service Representative - Tech Support
200000 Phuong Son
WhatJobs
Posted today
Job Viewed
Job Description
Our client, a rapidly growing technology firm, is looking for a dedicated and empathetic Customer Service Representative with a focus on Technical Support to join their dynamic team. This role, based in Thai Nguyen, Thai Nguyen, VN , is crucial for ensuring our customers receive outstanding assistance with our products and services. You will be the first point of contact for customers experiencing technical difficulties, providing timely and effective solutions to ensure their satisfaction.
As a Customer Service Representative, your primary responsibilities will include responding to customer inquiries via phone, email, and chat, troubleshooting technical issues, and guiding users through step-by-step solutions. You will need to accurately diagnose and resolve customer problems, escalating complex issues to the appropriate internal teams when necessary. Maintaining a high level of customer satisfaction by providing professional and courteous service is paramount. You will be expected to document all customer interactions and resolutions in our CRM system, contributing to our knowledge base. Identifying recurring customer issues and providing feedback to product development teams for service improvement will be an important aspect of the role.
The ideal candidate will possess excellent communication and interpersonal skills, with the ability to explain technical concepts in a clear and understandable manner. Previous experience in a customer service or technical support role is highly preferred. Strong problem-solving skills and the ability to remain calm and patient under pressure are essential. Familiarity with common operating systems and software applications is required. A passion for technology and a strong desire to help customers are key attributes. The ability to work flexible hours, including weekends and holidays as needed, may be required. If you are a customer-centric individual with a knack for technical troubleshooting, we invite you to apply and contribute to our commitment to excellent customer care in Thai Nguyen, Thai Nguyen, VN .
As a Customer Service Representative, your primary responsibilities will include responding to customer inquiries via phone, email, and chat, troubleshooting technical issues, and guiding users through step-by-step solutions. You will need to accurately diagnose and resolve customer problems, escalating complex issues to the appropriate internal teams when necessary. Maintaining a high level of customer satisfaction by providing professional and courteous service is paramount. You will be expected to document all customer interactions and resolutions in our CRM system, contributing to our knowledge base. Identifying recurring customer issues and providing feedback to product development teams for service improvement will be an important aspect of the role.
The ideal candidate will possess excellent communication and interpersonal skills, with the ability to explain technical concepts in a clear and understandable manner. Previous experience in a customer service or technical support role is highly preferred. Strong problem-solving skills and the ability to remain calm and patient under pressure are essential. Familiarity with common operating systems and software applications is required. A passion for technology and a strong desire to help customers are key attributes. The ability to work flexible hours, including weekends and holidays as needed, may be required. If you are a customer-centric individual with a knack for technical troubleshooting, we invite you to apply and contribute to our commitment to excellent customer care in Thai Nguyen, Thai Nguyen, VN .
This advertiser has chosen not to accept applicants from your region.
8
Customer Service Representative - Tech Support
10000 An Cu, An Giang
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a diligent and empathetic Customer Service Representative to join their technical support team in **Hanoi, Hanoi, VN**. In this hybrid role, you will be the first point of contact for customers experiencing technical difficulties with our products and services. You will provide timely, accurate, and friendly support through various channels, including phone, email, and chat. Responsibilities include diagnosing and resolving technical issues, guiding customers through troubleshooting steps, and escalating complex problems to higher-level support teams when necessary. The ideal candidate will possess strong technical aptitude, excellent communication skills, and a patient, customer-centric approach. You should be adept at explaining technical concepts in an easily understandable manner. This role requires excellent listening skills to understand customer issues and a commitment to finding effective solutions. You will maintain detailed records of customer interactions and resolutions within our CRM system. Experience with common operating systems, software applications, and basic network troubleshooting is required.
Key Responsibilities:
Key Responsibilities:
- Respond to customer inquiries and provide technical assistance via phone, email, and chat.
- Diagnose and troubleshoot hardware, software, and network issues.
- Guide customers through step-by-step solutions to resolve their technical problems.
- Escalate unresolved issues to appropriate internal teams for further investigation.
- Document all customer interactions, issues, and resolutions in the CRM system.
- Maintain a high level of customer satisfaction through professional and efficient service.
- Identify and report trends in customer issues to improve product and service quality.
- Stay up-to-date with product knowledge and technical updates.
- Adhere to service level agreements (SLAs) and company policies.
- Contribute to the knowledge base with troubleshooting guides and FAQs.
- High school diploma or equivalent; Associate's or Bachelor's degree in IT or a related field is a plus.
- Previous experience in customer service or technical support.
- Strong understanding of computer hardware, software, and operating systems.
- Excellent verbal and written communication skills.
- Patience and empathy when dealing with customers.
- Ability to troubleshoot complex technical problems.
- Familiarity with CRM software and ticketing systems.
- Ability to work effectively in a hybrid work environment.
This advertiser has chosen not to accept applicants from your region.
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