116 Service Dispatch jobs in Vietnam
Call Center Supervisor
Ho Chi Minh City
PASONA N A, INC.
Posted today
Job Viewed
Job Description
**Main Responsibilities**:
- Supervise, manage operations of call center
- Guide team members to implement operational tactics, making sure members are aware of project target and are capable of achiving it (through training, coaching, horenso)
- Make and check reports on project status, sales performance, issues & action plan to improve
- Give appraisal on team member's performance
- Manage call system
- Be contact point between stakeholders of the project
- Other tasks from project manager
**Required work experience**
- University/college graduate
- 3-5 years experience in managining CS, telesales project, call center or equivalent. Insurance knowledge is a plus point.
- Organizational skill, leadership, reporting skill (MS office)
- English: intermediate (report to Japan side)
Working time: Mon-Fri
Working location: HCMC
- Supervise, manage operations of call center
- Guide team members to implement operational tactics, making sure members are aware of project target and are capable of achiving it (through training, coaching, horenso)
- Make and check reports on project status, sales performance, issues & action plan to improve
- Give appraisal on team member's performance
- Manage call system
- Be contact point between stakeholders of the project
- Other tasks from project manager
**Required work experience**
- University/college graduate
- 3-5 years experience in managining CS, telesales project, call center or equivalent. Insurance knowledge is a plus point.
- Organizational skill, leadership, reporting skill (MS office)
- English: intermediate (report to Japan side)
Working time: Mon-Fri
Working location: HCMC
This advertiser has chosen not to accept applicants from your region.
0
Guest Experience Expert - Call Center
Ho Chi Minh City
Marriott International, Inc
Posted today
Job Viewed
Job Description
**Job Number** 24062748
**Job Category** Rooms & Guest Services Operations
**Location** Sheraton Saigon Grand Opera Hotel, 88 Dong Khoi, Ho Chi Minh City, Ho Chi Minh, Viet Nam VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Non-Management
***
Anticipate guest’s needs through observation and offer prompt, efficient service either personally or through effective communication with other associates.
Align your working practices and conduct with Sheraton Saigon Hotel and Towers’ Vision; consistently strive to meet and exceed the expectations of both internal and external guests.
Comply with Sheraton’s Code of Conduct at all times.
Attend to every call in a courteous and pleasant manner within three (3) rings.
Handle multiple calls by prioritizing and informing callers in accordance with the hotel standards.
Be fully conversant and efficient in the operation of switchboard and other related equipment, such as paging system, two-way radios, emergency phones, call accounting, guest room equipment operations and hotel channels.
Demonstrate comprehensive knowledge of Front Office procedures and computer system.
Deal with all guest requests promptly, taking personal responsibility to ensure guest satisfaction.
Use guest name wherever possible in accordance with hotel standards.
Handle guest messages, facsimiles and mail, ensuring that the information is passed on is accurate, complete and promptly delivered.
Convey information, facsimiles and messages to appropriate personnel in a timely and efficient manner.
Effectively communicate and liaise with associates on all levels, understanding the importance of teamwork within hotel operations.
Demonstrate thorough knowledge of and actively sell all products, services and special events within the hotel.
Actively contribute to Marriott Bonvoy and upselling programs.
Handle restaurant bookings promptly and efficiently, whilst promoting in-house facilities.
Be aware of facilities and points of interest within Ho Chi Minh City and surrounding areas to assist with any guest inquiries.
Be familiar with all room types, availability, rates, group movements and billing, daily events, promotions, VIP’s and Guest History guests.
Coordinate with Room Service menu availability to ensure guest satisfaction.
Maintain daily logbook and conduct informative handover to next shift ensuring that all relevant information is passed on clearly.
Maintain a clean and tidy work area in accordance with the hotel standards.
Adhere to hotel policy regarding uniform and personal presentation.
Ensure that the Duty Manager is informed immediately of any emergency, security or health & safety matter.
Perform any additional duties as requested by the Front Office Manager/ Senior Guest Service Center Manager and Hotel Management.
Uphold the Company’s Cares culture by demonstrating the Guest Service Center Standards at all times to guests and fellow associates.
Personally ensure compliance with all relevant Workplace Health & Safety and Occupational Health & Safety legislation, and related Policies.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
**Job Category** Rooms & Guest Services Operations
**Location** Sheraton Saigon Grand Opera Hotel, 88 Dong Khoi, Ho Chi Minh City, Ho Chi Minh, Viet Nam VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Non-Management
***
Anticipate guest’s needs through observation and offer prompt, efficient service either personally or through effective communication with other associates.
Align your working practices and conduct with Sheraton Saigon Hotel and Towers’ Vision; consistently strive to meet and exceed the expectations of both internal and external guests.
Comply with Sheraton’s Code of Conduct at all times.
Attend to every call in a courteous and pleasant manner within three (3) rings.
Handle multiple calls by prioritizing and informing callers in accordance with the hotel standards.
Be fully conversant and efficient in the operation of switchboard and other related equipment, such as paging system, two-way radios, emergency phones, call accounting, guest room equipment operations and hotel channels.
Demonstrate comprehensive knowledge of Front Office procedures and computer system.
Deal with all guest requests promptly, taking personal responsibility to ensure guest satisfaction.
Use guest name wherever possible in accordance with hotel standards.
Handle guest messages, facsimiles and mail, ensuring that the information is passed on is accurate, complete and promptly delivered.
Convey information, facsimiles and messages to appropriate personnel in a timely and efficient manner.
Effectively communicate and liaise with associates on all levels, understanding the importance of teamwork within hotel operations.
Demonstrate thorough knowledge of and actively sell all products, services and special events within the hotel.
Actively contribute to Marriott Bonvoy and upselling programs.
Handle restaurant bookings promptly and efficiently, whilst promoting in-house facilities.
Be aware of facilities and points of interest within Ho Chi Minh City and surrounding areas to assist with any guest inquiries.
Be familiar with all room types, availability, rates, group movements and billing, daily events, promotions, VIP’s and Guest History guests.
Coordinate with Room Service menu availability to ensure guest satisfaction.
Maintain daily logbook and conduct informative handover to next shift ensuring that all relevant information is passed on clearly.
Maintain a clean and tidy work area in accordance with the hotel standards.
Adhere to hotel policy regarding uniform and personal presentation.
Ensure that the Duty Manager is informed immediately of any emergency, security or health & safety matter.
Perform any additional duties as requested by the Front Office Manager/ Senior Guest Service Center Manager and Hotel Management.
Uphold the Company’s Cares culture by demonstrating the Guest Service Center Standards at all times to guests and fellow associates.
Personally ensure compliance with all relevant Workplace Health & Safety and Occupational Health & Safety legislation, and related Policies.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
This advertiser has chosen not to accept applicants from your region.
1
Qc & Training Supervisor (Call Center) - Ho Chi
Ho Chi Minh City
Heineken
Posted today
Job Viewed
Job Description
**Job brief**
Your job as an QC & Training Supervisor is to ensure:
- The quality of call center staff in professional compliance and bring satisfaction to customers. Through the test results, make recommendations to bring the highest operational quality efficiency.
- Train call center staff to have appropriate skills and skills for the project to bring satisfaction to customers.
- Propose solutions to bring the highest efficiency and quality of operation.
**Main **Responsibilities**
- Leading of team of QC agent to look after the check and evaluate quality of contact center staff (voice, non-voice) at the request of Sales team leader and random inspection at the request of superiors.
- Be the owner of checking, identify and evaluation process of contact center
- Summarize inspection results, make reports on results collected during quality assessment / bad rating for peer, superiors and related departments.
- Be able to coordinate, host and planning training sessions regularly for new member, or adhoc training for cases where agents have errors detected during inspection and evaluation (if required).
- Coordinate with other team leaders to closely monitor and check new call center staff, employees with reduced performance, staff trained due to mistakes,.
- Update results for line manager and periodically report to QA on monitoring results.
- Prepare guaranteed conditions for each training session (Demo equipment, materials,.).
- Implement skills and professional training for employees (ensure efficiency). Complete the post-training tasks: marking, returning results and answering students' questions, reporting training results to direct manager and related departments.
- Support agents during the time when there is no train course. Regularly check the quality of consultation content of Customer Care staff through offline recordings to collect information, build private review content for agent periodically.
- Coordinate with Teamleader and QA to plan review, improve skills and skills for all call center staff.
**Requirements and skills**
- Experience in QC, training and coaching.
- Have skills in communicating and inspiring employees.
- Know how to plan employee development according to the skills roadmap.
- Good communication skills. Good computer skills.
- Good teamwork and coordination skills between departments.
- Ability to solve problems quickly and independently while working in a fast-paced environment.
- Intermediate reporting skills.
- Resistant to high work pressure, can support the team outside of working hours if unexpected situations arise
- Ability to multitask and operate in constantly changing environments.
- Self-arrangement skills. Organizational skills, planning.
Your job as an QC & Training Supervisor is to ensure:
- The quality of call center staff in professional compliance and bring satisfaction to customers. Through the test results, make recommendations to bring the highest operational quality efficiency.
- Train call center staff to have appropriate skills and skills for the project to bring satisfaction to customers.
- Propose solutions to bring the highest efficiency and quality of operation.
**Main **Responsibilities**
- Leading of team of QC agent to look after the check and evaluate quality of contact center staff (voice, non-voice) at the request of Sales team leader and random inspection at the request of superiors.
- Be the owner of checking, identify and evaluation process of contact center
- Summarize inspection results, make reports on results collected during quality assessment / bad rating for peer, superiors and related departments.
- Be able to coordinate, host and planning training sessions regularly for new member, or adhoc training for cases where agents have errors detected during inspection and evaluation (if required).
- Coordinate with other team leaders to closely monitor and check new call center staff, employees with reduced performance, staff trained due to mistakes,.
- Update results for line manager and periodically report to QA on monitoring results.
- Prepare guaranteed conditions for each training session (Demo equipment, materials,.).
- Implement skills and professional training for employees (ensure efficiency). Complete the post-training tasks: marking, returning results and answering students' questions, reporting training results to direct manager and related departments.
- Support agents during the time when there is no train course. Regularly check the quality of consultation content of Customer Care staff through offline recordings to collect information, build private review content for agent periodically.
- Coordinate with Teamleader and QA to plan review, improve skills and skills for all call center staff.
**Requirements and skills**
- Experience in QC, training and coaching.
- Have skills in communicating and inspiring employees.
- Know how to plan employee development according to the skills roadmap.
- Good communication skills. Good computer skills.
- Good teamwork and coordination skills between departments.
- Ability to solve problems quickly and independently while working in a fast-paced environment.
- Intermediate reporting skills.
- Resistant to high work pressure, can support the team outside of working hours if unexpected situations arise
- Ability to multitask and operate in constantly changing environments.
- Self-arrangement skills. Organizational skills, planning.
This advertiser has chosen not to accept applicants from your region.
2
Call Center Agent - Temporary 6 Months (Dist. 3
Ho Chi Minh City
IDP Education Ltd
Posted today
Job Viewed
Job Description
**Career Opportunities at IDP Education**:
**_ (Ho Chi Minh Office)_**:
IDP Education Pty Ltd (IDP) is a global company offering student placement and English language testing services. Using its network of over 80 student offices in 25 countries, IDP places international students into educational institutions of Australia, UK, United States, Canada and New Zealand.
IDP has a demand to recruit the following position:
**Contact Center Agent**:
**(Full time)**:
Reporting to the Contact Center Manager:
- Counsel prospective students and their families regarding study opportunities in Australia, US, UK, New Zealand, and Canada via phone.
- Provide information to students on our institutions / visa / accommodation, etc.
- Follow up leads from events / seminars / web and convert to walk-ins.
- Maintain good rapport with students, their families to gain referrals for IDP
- Follow up and update lead status in C4C (Student Data Management System)
- Provide required daily / weekly /monthly sales and operation reports
**JOB REQUIREMENTS**
- At least 01 year of working experience in telesales/customer service is required for this position.
- Preferably experience staffs specializing in Sales, Education counselling or equivalent.
- Excellent communication, explanation and customer orientation.
- Demonstrate strong sales, have ability to maintain and widen customers’ relationship.
- Ability to work under high pressure and target.
- IELTS 5.0 or equivalent.
**BENEFITS**:
- 13th month salary.
- Bonus in the end of year.
- English Training scholarship for staff and family in ACET - one of the best English Center in Vietnam.
- 15 working-days recreation leave, 10 day sick leaves.
- Annual medical examination.
- Staff development & training.
- Outing Trip.
- Other benefits according to IDP’s policy.
**_ (Ho Chi Minh Office)_**:
IDP Education Pty Ltd (IDP) is a global company offering student placement and English language testing services. Using its network of over 80 student offices in 25 countries, IDP places international students into educational institutions of Australia, UK, United States, Canada and New Zealand.
IDP has a demand to recruit the following position:
**Contact Center Agent**:
**(Full time)**:
Reporting to the Contact Center Manager:
- Counsel prospective students and their families regarding study opportunities in Australia, US, UK, New Zealand, and Canada via phone.
- Provide information to students on our institutions / visa / accommodation, etc.
- Follow up leads from events / seminars / web and convert to walk-ins.
- Maintain good rapport with students, their families to gain referrals for IDP
- Follow up and update lead status in C4C (Student Data Management System)
- Provide required daily / weekly /monthly sales and operation reports
**JOB REQUIREMENTS**
- At least 01 year of working experience in telesales/customer service is required for this position.
- Preferably experience staffs specializing in Sales, Education counselling or equivalent.
- Excellent communication, explanation and customer orientation.
- Demonstrate strong sales, have ability to maintain and widen customers’ relationship.
- Ability to work under high pressure and target.
- IELTS 5.0 or equivalent.
**BENEFITS**:
- 13th month salary.
- Bonus in the end of year.
- English Training scholarship for staff and family in ACET - one of the best English Center in Vietnam.
- 15 working-days recreation leave, 10 day sick leaves.
- Annual medical examination.
- Staff development & training.
- Outing Trip.
- Other benefits according to IDP’s policy.
This advertiser has chosen not to accept applicants from your region.
3
Customer Service Supervisor
410000 Thai Binh , Thai Binh
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a dedicated and experienced Customer Service Supervisor to lead their support team in Thai Binh, Thai Binh, VN . This role is crucial for ensuring exceptional customer satisfaction and efficient resolution of inquiries. You will supervise a team of customer service representatives, provide training, monitor performance, and handle escalated customer issues. Key responsibilities include developing and implementing customer service policies, analyzing customer feedback to identify areas for improvement, and ensuring adherence to service level agreements. The ideal candidate possesses strong leadership skills, excellent communication abilities, and a deep understanding of customer service best practices. You should have a passion for helping customers and a proven ability to motivate and develop a team. This is an on-site position that offers a stable and supportive work environment. You will be instrumental in maintaining high standards of customer care and contributing to our client's reputation for excellent service.
Responsibilities:
Qualifications:
Responsibilities:
- Supervise and manage a team of customer service representatives.
- Provide training, coaching, and performance feedback to team members.
- Handle and resolve escalated customer complaints and issues.
- Monitor customer interactions to ensure quality and adherence to service standards.
- Develop and implement customer service policies and procedures.
- Analyze customer feedback and service metrics to identify areas for improvement.
- Ensure timely and accurate responses to customer inquiries across all channels.
- Maintain a high level of customer satisfaction and loyalty.
- Collaborate with other departments to resolve customer issues effectively.
- Prepare reports on customer service performance and team productivity.
Qualifications:
- Bachelor's degree in Business Administration, Communications, or a related field.
- Minimum of 4 years of experience in customer service, with at least 1 year in a supervisory role.
- Proven ability to lead and motivate a team.
- Excellent communication, interpersonal, and problem-solving skills.
- Strong understanding of customer service principles and best practices.
- Experience with customer service software and CRM systems.
- Ability to handle difficult customer situations with professionalism and empathy.
This advertiser has chosen not to accept applicants from your region.
4
Customer Service Representative
590000 Hoa Sơn
WhatJobs
Posted today
Job Viewed
Job Description
WhatJobs is seeking a friendly, patient, and highly organized Customer Service Representative to join our support team in Quy Nhon, Binh Dinh, VN . This role offers a hybrid work arrangement, providing flexibility and opportunities for both remote work and in-office collaboration.
You will be the first point of contact for our customers, handling inquiries, resolving issues, and providing information about our products and services. Responsibilities include answering phone calls, responding to emails, and managing customer support tickets with professionalism and efficiency. You will strive to deliver exceptional customer experiences, ensuring customer satisfaction and loyalty. This involves actively listening to customer concerns, identifying solutions, and escalating complex issues when necessary. You will maintain accurate customer records and document all interactions in our CRM system. The ability to multitask, manage time effectively, and adapt to changing customer needs is crucial.
Key responsibilities include:
We are looking for candidates with excellent communication and interpersonal skills, along with a strong ability to empathize with customers. Previous experience in a customer service role is preferred. Proficiency in using computers and common software applications, including CRM systems, is essential. The ability to remain calm and professional under pressure, coupled with strong problem-solving skills, is a must. A positive attitude and a genuine desire to help customers are highly valued. If you are a people-oriented individual looking for a rewarding role with a hybrid work setup, we encourage you to apply.
You will be the first point of contact for our customers, handling inquiries, resolving issues, and providing information about our products and services. Responsibilities include answering phone calls, responding to emails, and managing customer support tickets with professionalism and efficiency. You will strive to deliver exceptional customer experiences, ensuring customer satisfaction and loyalty. This involves actively listening to customer concerns, identifying solutions, and escalating complex issues when necessary. You will maintain accurate customer records and document all interactions in our CRM system. The ability to multitask, manage time effectively, and adapt to changing customer needs is crucial.
Key responsibilities include:
- Handling inbound customer inquiries via phone, email, and chat.
- Providing information about products, services, and policies.
- Resolving customer complaints and issues in a timely and satisfactory manner.
- Documenting all customer interactions and transactions in the CRM system.
- Following communication protocols, guidelines, and policies.
- Identifying and escalating priority issues to the appropriate internal teams.
- Gathering customer feedback and sharing it with relevant departments for service improvement.
- Maintaining a high level of product knowledge.
- Achieving personal and team customer satisfaction goals.
- Contributing to team efforts by accomplishing related results as needed.
We are looking for candidates with excellent communication and interpersonal skills, along with a strong ability to empathize with customers. Previous experience in a customer service role is preferred. Proficiency in using computers and common software applications, including CRM systems, is essential. The ability to remain calm and professional under pressure, coupled with strong problem-solving skills, is a must. A positive attitude and a genuine desire to help customers are highly valued. If you are a people-oriented individual looking for a rewarding role with a hybrid work setup, we encourage you to apply.
This advertiser has chosen not to accept applicants from your region.
5
Customer Service Representative
21000 Haiphong , Haiphong
WhatJobs
Posted today
Job Viewed
Job Description
Our client is looking for a friendly, patient, and efficient Customer Service Representative to join their fully remote support team. This role is vital in ensuring customer satisfaction by providing exceptional assistance and resolving inquiries promptly and effectively. You will be the first point of contact for customers, handling a range of queries via phone, email, and chat. The ideal candidate will possess excellent communication skills, a positive attitude, and a strong ability to multitask and navigate various software systems. This is a fully remote position, allowing you to work from your home office. Responsibilities include answering customer questions, troubleshooting issues, processing orders, and providing information about products and services. We are seeking individuals who are empathetic, resourceful, and dedicated to delivering a positive customer experience. Your ability to listen attentively and provide clear, concise solutions will be key to success in this role.
Responsibilities:
Responsibilities:
- Respond to customer inquiries and resolve issues promptly and professionally via phone, email, and chat.
- Provide information about products and services.
- Process orders, applications, and requests.
- Troubleshoot customer problems and provide effective solutions.
- Maintain customer records and update account information.
- Escalate complex issues to appropriate departments when necessary.
- Follow communication scripts and guidelines.
- Identify opportunities to improve customer service processes.
- Gather customer feedback and report it to management.
- Strive to achieve excellent customer satisfaction ratings.
- High school diploma or equivalent; some college or customer service training is a plus.
- Proven experience in customer service or a related role.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Proficiency in using customer service software and CRM systems.
- Ability to multitask and manage time effectively.
- A positive and patient demeanor.
- Adaptability to changing customer needs and business processes.
- Ability to work independently in a remote setting.
- Basic computer proficiency.
This advertiser has chosen not to accept applicants from your region.
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6
Customer Service Representative
930000 Can Tho , Can Tho
WhatJobs
Posted today
Job Viewed
Job Description
Join our team as a Customer Service Representative in Can Tho, Can Tho, VN ! We are looking for a friendly and efficient individual to handle customer inquiries and provide a positive experience. Responsibilities include answering customer questions via phone and email, processing orders, resolving complaints, and maintaining customer records. You will be expected to offer solutions and information related to our products and services. This role involves a hybrid work model, requiring some days in the office and others remote, offering a balance between collaboration and flexibility. We value individuals who are proactive, possess excellent communication skills, and have a genuine desire to help customers. Training will be provided to ensure you have the necessary skills and knowledge to succeed. A positive attitude and a commitment to providing high-quality service are essential. You will work closely with other departments to ensure seamless customer interactions and contribute to a positive brand image. This is an excellent opportunity to grow your career in a supportive environment. Successful candidates will demonstrate strong problem-solving abilities and a keen attention to detail.
This advertiser has chosen not to accept applicants from your region.
7
Customer Service Representative
600000 Pleiku, Gia Lai
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a motivated and customer-focused Customer Service Representative to join their team inPleiku, Gia Lai, VN . This position requires excellent communication skills and a passion for providing outstanding support to our valued customers. You will be the first point of contact, handling inquiries, resolving issues, and ensuring customer satisfaction through various channels, including phone, email, and potentially in-person interactions. Responsibilities include actively listening to customer needs, providing accurate information about products and services, processing orders, and escalating complex issues to the appropriate departments. The ideal candidate will be patient, empathetic, and possess strong problem-solving abilities. You should be adept at managing multiple tasks simultaneously, maintaining a professional demeanor, and adhering to company service standards. A commitment to continuous learning and improving customer interaction strategies is essential. Join us to be a vital part of a team dedicated to building lasting customer relationships and upholding our company's reputation for exceptional service.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email, and chat.
- Provide accurate information regarding products, services, policies, and procedures.
- Resolve customer complaints and issues efficiently and effectively, aiming for first-contact resolution.
- Process customer orders, returns, and exchanges accurately.
- Document all customer interactions and resolutions in the CRM system.
- Escalate complex issues to supervisors or relevant departments when necessary.
- Identify customer needs and help customers find the right solutions.
- Maintain a positive attitude and contribute to a collaborative team environment.
- Adhere to company quality standards and service level agreements.
Qualifications:
- High school diploma or equivalent required; some college or vocational training is a plus.
- Proven experience in a customer service or call center role.
- Excellent verbal and written communication skills.
- Strong listening and interpersonal skills.
- Ability to remain calm and professional under pressure.
- Proficient in using computer systems and customer service software.
- Ability to multitask and manage time effectively.
- A genuine desire to help customers and resolve their issues.
This advertiser has chosen not to accept applicants from your region.
8