265 Service Manager jobs in Vietnam

**Additional Information**
**Job Number** 25117469
**Job Category** Food and Beverage & Culinary
**Location** Sheraton Grand Danang Beach Resort & Spa, 35 Truong Sa Street, Da Nang, Quang Nam, Viet Nam, 55000VIEW ON MAP ( Full Time
**Located Remotely?** Y
**Position Type** Management
**JOB SUMMARY**
Responsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events. This position primarily handles events of average complexity. Ensures their property events have a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.
OR
- 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.
**CORE WORK ACTIVITIES**
**Managing Event Logistics and Operations**
- Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy.
- Greets customer during the event phase and hands-off to the Event Operations team for the execution of details.
- Adheres to all standards, policies, and procedures.
- Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill.
- Manages group room blocks and meeting space for average to large-sized assigned groups.
- Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges and/or develop alternative solutions.
- Uses his/her judgment to integrate current trends in event management and event design.
- Acts as liaison between field salesperson and customer throughout the event process (pre-event, event, post-event).
- Participates in customer site inspections and assists with the sales process as necessary.
- Performs other duties as assigned to meet business needs.
- Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner's experience.
**Ensuring and Providing Exceptional Customer Service**
- Delivers excellent customer service throughout the customer experience and encourages the same from other employees.
- Empowers employees to provide excellent customer service.
- Sets a positive example for guest relations.
- Coordinates and communicates event details both verbally and in writing to the customer and property operations.
- Makes presence known to customer at all times during this process.
- Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales.
- Follows up with customer post-event.
- Responds to and handles guest problems and complaints.
- Uses personal judgment and expertise to enhance the customer experience.
- Stays available to solve problems and/or suggest alternatives to previous arrangements.
- Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
- Interacts with guests to obtain feedback on product quality and service levels.
- Ensures hourly employees understand expectations and parameters for event activities.
**Leading Event Management Teams**
- Conducts formal pre- and post-event meetings as required to review/communicate group needs and feedback.
- Leads formal pre-event and post-event meetings for average to large-sized assigned groups.
- Facilitates various meetings as he/she perceives necessary (Banquet Event Order meeting, block review, etc).
**Supporting and Coordinating with the Sales and Marketing Function**
- Assists in the sales process and revenue forecasting for customer groups.
- Up-sells products and services throughout the event process.
- Forecasts group sleeping rooms and event revenue (catering and audio visual) for his/her groups.
**Conducting Human Resources Activities**
- Reviews comment cards and guest satisfaction results with employees.
- Observes service behaviors of employees and provides feedback to individuals and/or managers.
- Assists in the development and implementation of corrective action plans.
- Take initiative to use his/her experience to improve service performance according to his/her evaluation of the issue and resolution.
- Works with the property staff and customers to address operational challenges associated with his/her group.
- Performs other duties as assigned to meet business needs.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

Our client, a leading automotive dealership, is looking for an experienced and dynamic Automotive Service Manager to lead their state-of-the-art service department in Thai Nguyen, Thai Nguyen, VN . This role is crucial for ensuring exceptional customer satisfaction and driving the success of the service operations. The ideal candidate will possess a strong background in automotive repair, exceptional leadership skills, and a deep understanding of service department management.

Responsibilities will include managing the daily operations of the service department, including customer write-ups, repair order management, and warranty processing. You will be responsible for leading, training, and motivating a team of highly skilled automotive technicians and service advisors. Ensuring high standards of quality workmanship and customer service is paramount. You will also manage inventory of parts and accessories, optimize service scheduling to maximize efficiency and profitability, and maintain a clean and organized workshop environment.

Developing and implementing strategies to increase customer retention and attract new business will be a key focus. You will handle customer complaints and ensure prompt and effective resolution. The Service Manager will also be responsible for managing the department's budget, controlling expenses, and achieving profitability targets. Maintaining strong relationships with manufacturers and suppliers to ensure access to the latest technical information and parts is also essential.

Qualifications include a proven track record in automotive service management, with at least 5 years of experience in a similar role. A strong understanding of automotive systems and diagnostics is required. Excellent communication, interpersonal, and leadership skills are essential. The ability to analyze financial statements and manage departmental performance is also important. ASE certifications are a plus. Join our client's dedicated team and take your career to the next level in a challenging yet rewarding environment.

Our client is seeking an experienced and results-oriented Automotive Service Manager to lead their service department in **Thai Binh, Thai Binh, VN**. This position requires a strong understanding of automotive diagnostics, repair processes, and exceptional customer service skills. You will be responsible for overseeing the daily operations of the service center, managing a team of skilled technicians, and ensuring the highest standards of work quality and customer satisfaction. Key duties include scheduling and assigning work, managing parts inventory, controlling expenses, and maintaining a safe and efficient workshop environment. The ideal candidate will possess strong leadership and team-building abilities, with a proven track record of motivating staff and achieving performance targets. Excellent customer communication skills are crucial for building rapport, explaining repair needs, and handling customer concerns effectively. Experience with automotive diagnostic tools, repair management software, and warranty procedures is essential. You will also be responsible for developing and implementing service marketing strategies to attract and retain customers. This role requires a proactive approach to problem-solving and a commitment to continuous improvement in service delivery. A minimum of five years of experience in an automotive service role, with at least two years in a supervisory or management capacity, is required. ASE certifications or equivalent are highly desirable. Understanding of dealership operations and financial management principles is a plus. This is a challenging yet rewarding opportunity to lead a dedicated team and drive the success of a reputable automotive service center.

Our client, a reputable automotive dealership in Nam Dinh , is actively searching for an experienced and results-driven Automotive Service Manager to lead their busy service department. This is a critical role responsible for overseeing all aspects of service operations, ensuring exceptional customer satisfaction and maximizing departmental profitability. The ideal candidate will possess a strong background in automotive repair, a deep understanding of service operations, and proven leadership capabilities. Your primary responsibilities will include managing and mentoring the service team, including service advisors, technicians, and support staff, fostering a culture of excellence, continuous improvement, and team collaboration. You will be accountable for scheduling and workflow management, ensuring efficient and timely vehicle repairs and maintenance.

Key duties involve interacting directly with customers to understand their needs, providing clear explanations of services and repair costs, and building lasting relationships based on trust and transparency. You will oversee the diagnosis and repair processes, ensuring adherence to quality standards and manufacturer guidelines. This includes managing parts inventory, controlling expenses, and maintaining a safe and organized workshop environment. You will also be responsible for developing and implementing service promotions, monitoring key performance indicators (KPIs), and achieving departmental sales and profit targets. Continuous training and development for the service team will be a key focus to keep skills sharp and updated with the latest automotive technologies.

We are seeking a candidate with a minimum of 5 years of experience in automotive service management or a closely related leadership role within the automotive industry. A strong technical aptitude and understanding of automotive systems are essential. Excellent customer service, communication, and interpersonal skills are paramount. Demonstrated ability to lead, motivate, and manage a team is crucial. Proficiency in dealership management software and common automotive diagnostic tools is required. While this role is not remote, it offers a stable and rewarding career opportunity within a well-established automotive group in Nam Dinh . The ideal candidate will be passionate about the automotive industry and dedicated to delivering outstanding service experiences.

Our client, a leading automotive service provider, is seeking an experienced and dynamic Automotive Service Manager for their facility in **Thanh Hoa, Thanh Hoa, VN**. This critical role involves overseeing all aspects of the service department, ensuring exceptional customer satisfaction and operational efficiency. The Service Manager will lead a team of skilled technicians, manage service appointments, diagnose and address customer concerns, and maintain high-quality repair standards. Responsibilities include developing service department strategies, managing inventory of parts and supplies, and ensuring the profitability of the service center. You will be responsible for training and mentoring service staff, fostering a positive and productive work environment, and implementing performance improvement plans. A key part of this role is building and maintaining strong customer relationships, ensuring repeat business through outstanding service. You will handle customer complaints and resolve issues promptly and professionally. This position requires a deep understanding of automotive diagnostics, repair procedures, and industry best practices. The ideal candidate will have a proven track record of success in managing an automotive service department, with at least 7 years of experience. Strong leadership, communication, and customer service skills are essential. Technical certifications or an Associate's degree in Automotive Technology is highly preferred. Proficiency in automotive management software and a commitment to continuous improvement are also required. The ability to analyze financial reports, manage budgets, and control costs is crucial. This is a challenging yet rewarding opportunity to lead a team and drive the success of a reputable automotive service center.

Our client, a premier automotive dealership, is seeking an experienced and highly motivated Automotive Service Manager to lead their bustling service department in **Thanh Hoa, Thanh Hoa, VN**. This is a critical on-site role responsible for ensuring the highest levels of customer satisfaction and operational efficiency within the service center. The ideal candidate will possess strong leadership skills, a deep understanding of automotive repair, and a proven ability to manage a team of technicians and service advisors effectively.

Key Responsibilities:

• Oversee the daily operations of the automotive service department, ensuring efficient workflow and timely completion of all vehicle repairs and maintenance.
• Manage, train, and motivate a team of automotive technicians and service advisors, fostering a positive and productive work environment.
• Ensure the highest standards of customer service are met, handling customer inquiries, complaints, and concerns professionally and efficiently.
• Develop and implement strategies to increase service department profitability and customer retention.
• Monitor service department performance metrics, analyze results, and implement corrective actions as needed.
• Maintain accurate inventory of parts and supplies, managing relationships with vendors and ensuring competitive pricing.
• Ensure compliance with all manufacturer standards, warranty procedures, and safety regulations.
• Create and manage the service department's budget, controlling expenses and maximizing revenue.
• Schedule and oversee all vehicle repair and maintenance work, ensuring quality workmanship.
• Promote the dealership's services and build strong relationships with the customer base.
• Stay current with manufacturer updates, technical bulletins, and industry advancements.
• Conduct regular performance reviews and provide ongoing coaching and development for service staff.
• Ensure the service area is clean, organized, and safe at all times.
• Assist with diagnostic troubleshooting when necessary and provide technical support to technicians.

Qualifications:

• Proven experience as an Automotive Service Manager or Assistant Service Manager (minimum 5 years).
• Strong leadership, management, and team-building skills.
• Excellent customer service and communication abilities.
• In-depth knowledge of automotive systems, diagnostics, and repair techniques.
• Proficiency with dealership management systems (DMS) and automotive diagnostic software.
• Strong financial acumen and experience managing budgets and P&Ls.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• Valid driver's license and a clean driving record.
• Automotive technical certifications (e.g., ASE) are highly preferred.
• High school diploma or equivalent; technical school or college degree is a plus.

This is a fantastic opportunity to lead a critical department within a respected automotive organization and contribute to its continued success.

Our client is looking for a dynamic and experienced Field Service Manager to lead their installation and maintenance operations. This is a fully remote position, requiring extensive travel to client sites, but with remote administrative and team management responsibilities. You will be responsible for overseeing the planning, execution, and quality of field service activities, ensuring customer satisfaction and efficient resource allocation. Key duties include managing a team of field technicians, developing service schedules, providing technical support and troubleshooting, and ensuring adherence to safety protocols and company standards. You will also be involved in performance analysis, process improvement, and client relationship management. The ideal candidate possesses a strong background in installation and maintenance, with at least 6 years of experience in a supervisory or management role. A degree or technical certification in a relevant field (e.g., Mechanical Engineering, Electrical Engineering, or a related technical discipline) is preferred. Excellent leadership, organizational, and communication skills are essential. You should have a proven ability to manage a dispersed team, problem-solve complex technical issues, and maintain high service levels. Experience with customer relationship management (CRM) software and service management platforms is a plus. If you are a proactive leader passionate about ensuring seamless service delivery and customer satisfaction, this remote management role offers a challenging and rewarding career path.

Our client, a reputable automotive dealership in **Rach Gia, Kien Giang, VN**, is seeking an experienced and customer-focused Automotive Service Manager. This critical role oversees the daily operations of the service department, ensuring high levels of customer satisfaction and operational efficiency. You will be responsible for managing the service team, including technicians and service advisors, providing training, and motivating them to achieve departmental goals. Key responsibilities include scheduling repairs, managing parts inventory, overseeing the quality of work performed, and handling customer inquiries and complaints. The ideal candidate will have a strong background in automotive repair and maintenance, excellent leadership skills, and a deep understanding of customer service principles. Experience with dealership management systems (DMS) and a proven ability to control costs while maximizing revenue are essential. You will be responsible for forecasting business, managing warranty claims, and ensuring the service department operates profitably and ethically. We are looking for a highly organized, detail-oriented individual with exceptional communication and problem-solving skills. Join our team to lead a successful service department and contribute to the growth of our automotive business in **Rach Gia, Kien Giang, VN**.

Key Responsibilities:

• Manage all operations of the automotive service department, including staffing, scheduling, and performance.
• Lead, train, and motivate service advisors and technicians to deliver exceptional customer service and technical expertise.
• Ensure efficient workflow and high-quality repair work, adhering to manufacturer standards.
• Oversee customer scheduling, ensuring timely vehicle servicing and repairs.
• Manage the service department's inventory of parts and supplies.
• Handle customer concerns and complaints, aiming for satisfactory resolution.
• Develop and implement strategies to increase service revenue and profitability.
• Manage warranty claims and ensure compliance with manufacturer policies.
• Maintain accurate records of service activities, customer history, and vehicle maintenance.
• Ensure a safe and organized working environment for all service department staff.

Qualifications:

• Proven experience as an Automotive Service Manager or in a similar leadership role within an automotive service department.
• Strong knowledge of automotive systems, diagnostics, and repair procedures.
• Experience with dealership management systems (DMS) and automotive diagnostic tools.
• Excellent leadership, team management, and customer service skills.
• Proficiency in financial management, including budgeting, forecasting, and P&L analysis.
• Strong communication, interpersonal, and problem-solving abilities.
• Ability to multitask and manage priorities in a fast-paced environment.
• Valid driver's license and a clean driving record.
• Automotive technical certifications (e.g., ASE) are highly desirable.
• Bachelor's degree in Business Administration or a related field is a plus.

Our client, a leading automotive dealership in Quy Nhon , is looking for an experienced and results-driven Automotive Service Manager. This role requires a blend of on-site presence for overseeing workshop operations and flexibility for remote administrative tasks, making it a hybrid position. The ideal candidate will be responsible for managing the daily operations of the service department, ensuring high levels of customer satisfaction, and driving profitability.

Key Responsibilities:

• Oversee all service department operations, including diagnostics, repair, maintenance, and parts inventory.
• Manage and mentor a team of service advisors, technicians, and support staff.
• Ensure the highest standards of customer service and satisfaction are met and exceeded.
• Develop and implement strategies to increase service revenue and customer retention.
• Monitor service department performance, including key metrics like CSI, repair order counts, and technician productivity.
• Manage warranty claims and ensure compliance with manufacturer standards.
• Control expenses and manage the service department budget effectively.
• Maintain a clean, safe, and organized service facility.
• Develop and implement training programs for service staff to enhance skills and knowledge.
• Foster a positive and collaborative work environment.
• Liaise with manufacturers for technical support, training, and updates.
• Ensure efficient scheduling of service appointments and workflow management.
• Handle customer complaints and resolve issues promptly and professionally.

Qualifications:

• Proven experience as an Automotive Service Manager or Assistant Service Manager.
• Strong understanding of automotive repair techniques, diagnostics, and parts.
• Excellent leadership, communication, and interpersonal skills.
• Demonstrated ability to manage a team and drive performance.
• Solid understanding of customer relationship management and service marketing.
• Proficiency in dealership management systems (DMS) and automotive software.
• Strong financial acumen and P&L management experience.
• Ability to work effectively in a hybrid work model, balancing on-site supervision with remote administrative tasks.
• Technical qualifications or certifications from automotive manufacturers are a strong asset.
• High school diploma or equivalent; Associate's or Bachelor's degree in a relevant field preferred.
• Valid driver's license and a clean driving record.

This hybrid role offers a competitive salary, performance-based incentives, and the opportunity to lead a dedicated service team in a growing automotive business.