899 Service Specialist jobs in Vietnam

Our client is seeking a dedicated and experienced HVAC Service Specialist to join their fully remote technical team. This position is vital for ensuring the efficient operation and maintenance of heating, ventilation, and air conditioning systems for our diverse clientele. You will be responsible for providing remote diagnostics, support, and troubleshooting for HVAC equipment, utilizing your expertise to resolve technical challenges and ensure client satisfaction. This role demands a strong technical understanding and excellent problem-solving abilities, all delivered from a remote setting.

Key Responsibilities:

• Provide remote technical support and troubleshooting for HVAC systems.
• Diagnose complex mechanical and electrical issues via phone, video calls, and remote access tools.
• Guide clients or field technicians through diagnostic and repair procedures.
• Interpret HVAC system schematics, blueprints, and technical manuals.
• Assist in the planning and execution of preventative maintenance schedules.
• Identify necessary parts and equipment for repairs and maintenance.
• Maintain accurate records of all service requests, diagnostics, and resolutions.
• Stay updated on the latest HVAC technologies, industry trends, and best practices.
• Collaborate with the engineering and sales teams to provide expert technical advice.
• Contribute to the development of knowledge base articles and technical documentation.
• Ensure client satisfaction by delivering prompt and effective technical solutions.
• Analyze performance data to identify potential issues and recommend optimizations.

Required Qualifications:

• Proven experience as an HVAC Technician or Service Specialist.
• In-depth knowledge of HVAC systems, components, and principles.
• Proficiency in reading and interpreting HVAC schematics and technical documentation.
• Strong diagnostic and troubleshooting skills for both mechanical and electrical issues.
• Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical individuals.
• Experience with remote diagnostic tools and platforms is highly desirable.
• Familiarity with building management systems (BMS) and smart HVAC controls.
• Relevant certifications (e.g., EPA Section 608) are a strong asset.
• Bachelor's or Associate's degree in HVAC technology, Mechanical Engineering, or a related field, or equivalent work experience.
• Ability to work independently and manage time effectively in a remote environment.
• Problem-solving aptitude and a customer-centric approach.

This is an excellent opportunity for a skilled HVAC professional to transition into a remote role, leveraging their expertise to support and innovate within the industry. Join our client in revolutionizing service delivery.

Single or Multiple Accounts / 1 technology - Works Independently, troubleshoot and make decisions. With support, undertake pre
- and post-sales technical support including commissioning, installation, testing and maintenance service to customers. Coordinate, investigates, and recommends new business tools for users.

You will report directly to Assistant Technical Manager.

**Principal Accountabilities**:
Manage and develop Transco - GI (North) Technical Service in Vietnam market meeting customer service expectation and requirement.

**Key Responsibilities**

1. Implement technical service procedures and standards

2. Support technical service to ensure service on time and meet customer requirements and expectations.

3. Co-operate to investigation and reporting of customer line product complaints. This involves independently calling upon customers to determine scope of problem for either on the spot or follow-up laboratory resolution.

4. Help provide technical service to customers in the entire paint process to meet required online quality and cost targets by ensuring the performance of Transco-GI (North) PPG paint products.

5. Coordinate and support introduction trials of new and modified technology at customer plants to ensure they meet expectations

6. Coordinate and make decision with PPG’s Technical team in ensuring PPG’s paint formulae are reproducible with appropriate testing regimes to result in right first-time production conforming to customer requirements.

7. Comply with Company & statutory E&HS regulations & quality system

**Qualifications**
- Years of experience: Min 4 year(s) in Coil or GI, CE/EM coating or Industrial coating
- Minimum career level: - Minimum 4 years working experience for industrial coating
- Minimum education level: Bachelors College / University graduated in Chemical.
- Proactive
- and in a dynamic & challenging environment
- Good interpersonal & communication skills, verbal & written English and local languages

**About us**:
**PPG: WE PROTECT AND BEAUTIFY THE WORLD**

**The PPG Way**

Every single day at PPG:
**We partner with customers to create mutual value.**

**We are "One PPG" to the world.**

**We trust our people every day, in every way.**

**We make it happen.**

**We run it like we own it.**

**We do better today than yesterday - everyday.**

Benefits will be discussed with you by your recruiter during the hiring process.

PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.

Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.

**About us**:
PPG: WE PROTECT AND BEAUTIFY THE WORLD

The PPG Way

Every single day at PPG:
We partner with customers to create mutual value.

We are “One PPG” to the world.

We trust our people every day, in every way.

We make it happen.

We run it like we own it.

We do better today than yesterday - everyday.

Benefits will be discussed with you by your recruiter during the hiring process.

Our client is seeking a highly motivated and customer-focused Remote Customer Service Specialist to join their dedicated support team. This is a fully remote position, providing excellent flexibility. You will be the first point of contact for customers, addressing inquiries, resolving issues, and providing information about products and services through various channels, including phone, email, and chat. Your primary goal will be to deliver exceptional customer experiences and ensure customer satisfaction. This role requires excellent communication skills, both written and verbal, and the ability to empathize with customers and de-escalate challenging situations. You will need to be proficient in using customer relationship management (CRM) software and other support tools. Responsibilities include accurately documenting customer interactions, troubleshooting common problems, and escalating complex issues to the appropriate departments. You should be a quick learner, able to gain a thorough understanding of our client's offerings to provide effective support. The ideal candidate will have previous experience in customer service or a related field, with a proven ability to handle customer inquiries efficiently and professionally. Strong problem-solving skills and a positive attitude are essential. You must have a reliable internet connection and a dedicated workspace to ensure productivity in a remote environment. We are looking for an individual who is dedicated to providing outstanding service and contributing to a positive brand image.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat.
• Resolve customer issues and complaints in a timely and professional manner.
• Provide information about products and services.
• Document all customer interactions accurately in the CRM system.
• Troubleshoot technical issues and provide solutions.
• Escalate unresolved issues to the appropriate teams.
• Maintain a high level of customer satisfaction.
• Adhere to company policies and procedures.
• Identify opportunities to improve customer service processes.
• Represent the company in a positive and professional light.

Our client is looking for a compassionate and efficient Remote Customer Service Specialist to join their dedicated support team. This is a fully remote position, allowing you to assist customers from the comfort of your home. You will be the primary point of contact for customers, providing exceptional support through various channels, including phone, email, and chat. Your goal is to resolve customer inquiries, address issues, and ensure a positive customer experience. This role demands excellent communication skills, patience, and a genuine desire to help people. You will need to actively listen to customer concerns, provide accurate information, and guide them through solutions. Key responsibilities include answering product or service questions, troubleshooting problems, processing orders or returns, and escalating complex issues when necessary. The ideal candidate will be proficient in using customer relationship management (CRM) software and have a strong ability to navigate computer systems. We expect you to be organized, proactive, and able to manage multiple customer interactions efficiently. As a remote specialist, strong self-discipline and the ability to maintain a professional demeanor while working independently are crucial. You will be an essential part of maintaining customer satisfaction and loyalty. Your ability to empathize with customers and find effective resolutions will be key to your success. This fully remote role offers a fantastic opportunity to utilize your interpersonal skills in a flexible work environment. You will be a brand ambassador, representing the company with professionalism and dedication.

Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information about products and services.
• Troubleshoot and resolve customer issues and complaints.
• Process customer orders, returns, and exchanges.
• Escalate complex issues to appropriate departments or senior staff.
• Maintain customer records and update information in the CRM system.
• Follow communication guidelines and company policies.
• Identify opportunities to improve customer service processes.
• Gather customer feedback and share insights with the team.
• Ensure a high level of customer satisfaction and build customer loyalty.

Qualifications:

• High school diploma or equivalent; some college coursework is a plus.
• Minimum of 1 year of experience in customer service or a related field.
• Excellent verbal and written communication skills.
• Strong listening and problem-solving abilities.
• Proficiency in using computers and common software applications.
• Experience with CRM software is desirable.
• Ability to multitask and manage time effectively.
• Patience, empathy, and a customer-centric attitude.
• Ability to work independently and as part of a remote team.

Our client is seeking a motivated and customer-centric Customer Service Specialist to join their fully remote support team. This role is integral to providing exceptional assistance and support to our valued customers. The ideal candidate will possess outstanding communication skills, a patient demeanor, and a genuine passion for helping others. You will be responsible for handling customer inquiries via phone, email, and chat, resolving issues efficiently and effectively, and ensuring a positive customer experience. Key responsibilities include providing information about products and services, troubleshooting technical problems, processing orders and returns, and escalating complex issues to the appropriate departments. This remote-first position requires the ability to work independently, manage your time effectively, and maintain a high level of professionalism in all interactions. Strong problem-solving skills and the ability to empathize with customers are essential. You will be a key point of contact for customers, contributing to customer satisfaction and retention. Our client offers comprehensive training and ongoing support to ensure your success in this vital role. Join a dynamic team and make a real difference in customer satisfaction from the comfort of your home.

Responsibilities:

• Respond to customer inquiries and resolve issues via phone, email, and chat.
• Provide accurate information about products, services, and company policies.
• Troubleshoot customer technical issues and guide them through solutions.
• Process customer orders, returns, and exchanges efficiently.
• Escalate complex customer issues to the appropriate departments for resolution.
• Maintain detailed and accurate records of customer interactions and transactions.
• Identify opportunities to improve the customer experience and provide feedback to management.
• Adhere to company quality standards and service level agreements.
• Build rapport and relationships with customers, fostering loyalty.
• Proactively identify and address potential customer concerns.
• Stay updated on product knowledge and company updates.
• Contribute to team goals and performance metrics.

Qualifications:

• High school diploma or equivalent; associate's or bachelor's degree is a plus.
• Minimum of 2 years of experience in customer service or a related field.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Proficiency in using customer service software and CRM systems.
• Ability to multitask and manage time effectively in a remote environment.
• Patience, empathy, and a positive attitude.
• Ability to work independently with minimal supervision.
• Reliable internet connection and a dedicated workspace for remote work.
• Familiarity with common IT support concepts is beneficial.

This is an excellent opportunity for an enthusiastic individual to excel in a remote customer service role. Our client offers a competitive salary, comprehensive benefits, and opportunities for career growth.

Our client is looking for dedicated and customer-focused Remote Customer Service Specialists to join their support team. This is a fully remote position, offering a flexible and convenient work environment. The ideal candidate will possess exceptional communication skills, a positive attitude, and a genuine desire to help customers resolve issues and answer inquiries. You will be the primary point of contact for customers, handling a variety of support requests through phone, email, and chat. Your responsibilities will include actively listening to customer concerns, providing accurate information, troubleshooting problems, and escalating complex issues when necessary. The ability to maintain a high level of professionalism and empathy while managing multiple customer interactions is crucial. You will need to be proficient in using customer support software and have a reliable internet connection and a suitable home office setup. Training will be provided to ensure you are well-equipped to represent our client's brand and deliver outstanding customer experiences.

Key Responsibilities:

• Respond to customer inquiries and resolve issues promptly and efficiently across various channels (phone, email, chat).
• Provide accurate information about products, services, and policies.
• Troubleshoot customer problems and guide them towards effective solutions.
• Escalate complex issues to appropriate departments or supervisors.
• Maintain detailed records of customer interactions and resolutions in the CRM system.
• Adhere to customer service standards and company policies.
• Identify opportunities to improve customer satisfaction and loyalty.
• Gather customer feedback and share insights with the team.
• Maintain a high level of product knowledge.
• Contribute to a positive and collaborative team environment.

Qualifications:

• High school diploma or equivalent; Associate's or Bachelor's degree preferred.
• Minimum of 2 years of experience in customer service or a related role.
• Excellent communication, listening, and interpersonal skills.
• Strong problem-solving and conflict-resolution abilities.
• Proficiency in customer support software and CRM systems.
• Ability to multitask and manage time effectively.
• Patience, empathy, and a customer-centric approach.
• Reliable internet connection and a quiet workspace.
• Ability to work independently and as part of a remote team.

We are seeking a dedicated and customer-focused Remote Customer Service Specialist to join our dynamic team. In this fully remote role, you will be the primary point of contact for our valued customers, addressing inquiries, resolving issues, and providing exceptional support through various communication channels, including email, live chat, and phone. Your primary responsibility will be to ensure a seamless and positive customer experience, fostering loyalty and satisfaction. You will be expected to thoroughly understand our product offerings and service policies to provide accurate and timely assistance. Key duties include managing customer accounts, processing orders or returns, escalating complex issues to appropriate departments, and contributing to customer service improvement initiatives. The ideal candidate will possess excellent communication skills, a strong command of English, and a genuine passion for helping others. Proficiency in using customer relationship management (CRM) software and other relevant support tools is essential. You must be highly organized, self-motivated, and able to manage your time effectively in a remote work environment. We are looking for individuals who are proactive problem-solvers, possess a high degree of empathy, and can adapt to a fast-paced workflow. A stable internet connection and a quiet, dedicated workspace are mandatory. Opportunities for growth and advancement within the company are available for high-performing individuals. This role offers the flexibility to work from anywhere within Vietnam, contributing to our inclusive and supportive virtual team culture. Join us and make a real difference in our customers' lives from the comfort of your own home. This is a fantastic opportunity to build a career in customer service with a forward-thinking organization.

**Pays**

Vietnam

**Lieu**

Vietnam

**Lieu de travail**

HO CHI MINH CITY-SAILING TWR(VNM)

**Société employeur**

TotalEnergies Mkt Vietnam Ltd - TEMV

**Domaine**

Commerce

**Type de contrat**

CDI

**Expérience**

Minimum 3 ans
- University graduated, background in Economic/Trading/Finance will be preferred.
- Minimum 3 years’ experience in Customer Services.
- Customer relation management knowledge.
- Good English and Vietnamese communication and writing.
- Professional Logistic/Communication/Computer skill.
- Lubricant business background will be a plus.
- Good teamwork
- Good at Excel, ability of working with data and reporting.
- Hard working and customer service mindset.

**Activités**
- Our Company reflects the diversity of our employees. At TotalEnergies, the wide variety of talents drives our competitiveness, our ability to innovate, and our attractiveness. Therefore, we welcome differences in age, disability, gender reassignment, pregnancy/maternity, race, religion, beliefs, sex, sexual orientation, and family/parental status. **We believe Diversity makes us better.**
- **Key Activities**:

- Key Interfaces: Sales & Marketing, Operations, Logistic, Warehouse, Finance department.
- Work as frontline: Responsible for receiving customer complaints/feedbacks/requests then coordinating with internal functions to ensure customer issues/complaints/queries are resolved and communicated back to customer(s) in a timely manner. Escalate issues promptly to Line Manager in critical and important cases.
- Responsible for providing information/advice relating to products, distribution area, segments, payment, Sales/Marketing programs, Sales policy, Customer Service Procedureto customer(s) including distributors in prompt manner and in compliance. Make sure which relating information is allowed to be shared or not.
- Responsible for proceeding sales orders accurately, timely. Proactively approach to the internal functions to ensure that an order is delivered successfully in compliance and with commercial mindset. Solve arisen issues during proceeding order such as special price, payment transfer notification, inventory, logistic, invoice, approval with result-oriented mindset.
- Refer closely to Sales forecast, Marketing promotion, Stock, Lifting plan, Upcoming plan, product allocation when process Sales Order.
- Provide full COO-COA following customer request - Be Coordinator of CS team for this task.
- Monitor pending orders, sales orders, goods shortage status and report to S&M VP, Line Manager and inform related RSM and Head of Sales to ensure that the volume can be managed.
- Set up data/logbook to follow up, manage customer service activities and report in need: Special price, Inventory tracking, sales order logbook, complaint status list, customer information, COO-COA, COGs, Sales contract, Order quantity, volume, letter to Customers/DP
- Contribute to update Customer Service procedure. Understand and follow up all Customer Service procedures. Ensure Customers service activities are implemented accordingly.
- Provide customer information for Sales team to prepare Sales contract. Follow up till Sales Contract is signed and effected. Manage hard and soft Sales Contract, Annex. Tracking the expired date of the Contract for re-signing or liquidation. Especially, closely follow up contract for new customer account.
- Have strong customer-oriented attitude, “can do” behavior, coherent communication, logic thinking when work with internal and external customers. Can work under high pressure, multi-tasks. Quickly adapt to changes/new concepts. Well
- perceived, analyze and treat information. Open minded and teamwork for high efficiency.
- Provide data/documents/information for auditing in requested
- Back up for team member in case, some ad hoc case.
- Fulfill other tasks and/or assignments requested by the manager and/or the board of management.

**Contexte et environnement**
- Flawless execution of all Sales order and customer inquiry processes and sub-processes.
- Ensure customer experience is positive
- Always act in professional manner and maintain a strong business relationship with assigned customers.
- Understand and comply with all TVL policies
- Practice and promote safety controls
- Integrity, Customer Care efficiency and continuous process improvement.

***
- TotalEnergies, a multi-energy company
TotalEnergies is a multi-energy company that produces and markets fuels, natural gas, and electricity. Our 100,000 employees are committed to better energy that is more affordable, more reliable, cleaner, and accessible to as many people as possible. Active in more than 130 countries, our ambition is to become the responsible energy major.
Created in 1924 to enable France to play a key role in the great oil and gas adventure, TotalEnergies has always been driven by an authentic pioneering spirit. It has discovered some of the most productive fields in the world. Its refineries have created incre

Join our growing team as a Remote E-commerce Customer Service Specialist, serving customers nationwide from the comfort of your home. Our client is a leading online retailer looking for dedicated individuals to provide exceptional support to our valued customers. In this fully remote role, you will be the primary point of contact for customer inquiries, assisting them via email, live chat, and phone. Your responsibilities will include processing orders, managing returns and exchanges, resolving product-related issues, and providing detailed product information. You will need to be highly organized, adept at multitasking, and possess excellent communication skills. A strong understanding of e-commerce platforms and online shopping behavior is essential. You will be trained on our client's specific product lines and customer service protocols. The ability to troubleshoot common online order issues and provide effective solutions in a timely manner is paramount. You will maintain customer records and document all interactions accurately. Contributing to customer satisfaction and retention by delivering outstanding service is a core objective. We are looking for individuals who are proactive, empathetic, and committed to creating a positive customer experience. A stable internet connection and a quiet, dedicated workspace are required for this role. You will be part of a supportive virtual team environment, with opportunities for professional development and growth. Familiarity with CRM software is a plus. If you are passionate about helping others and thrive in a remote work setting, this is the perfect opportunity for you. Become an integral part of our client's success in the vibrant world of online retail.