222 Service Writer jobs in Vietnam
Cloud Service, Technical Writer
Ho Chi Minh City
VNG
Posted today
Job Viewed
Job Description
Acquire knowledge of the products, enhancements, and their functioning by interviewing team members to develop product/support documentation
- Write and edit various types of public-facing documentation for web interfaces, command-line tools and APIs including how-to manuals, troubleshooting guidance, tutorials, demo pages, user guides, and quick-start guides
- Translate technical or complicated information into clear, direct, and concise documents appropriate for audiences with varying technical expertise
- Submit drafts for technical review and edit to accommodate requested changes to ensure the clarity, completeness, accuracy, and quality of documents created
- Internalize feedback provided to incorporate into future documents to minimize reviews
**Yêu cầu**:
- At least 3 years of experience as a technical writer in the software field.
- University degree in journalism, communication, marketing is preferred
- Have knowledge of Information Technology or Cloud products is a plus
- Technical writing experience; strong written English skills.
- Ability to transform complex concepts into user-friendly verbiage.
- Experience designing, developing, and publishing educational content online.
- Knowledge of the Agile software development process and the software development lifecycle (SDLC)
- Fluency with Git, Bitbucket, and Markdown is a plus.
- Experience with structured documents and knowledge of XML/HTML, Markdown, or DocBook
- Experience working with Product, Architecture, Design, Engineering teams in an agile environment
- Understanding of the distinction between IT concepts such as networks, Dev Ops, and cloud computing
- Demonstrated experience in communicating with developers and SMEs and coordinating work across multiple teams and departments
- Expertise with Microsoft Word and PowerPoint, including advanced formatting features
- A strong technical aptitude with the ability to learn quickly
- Effective verbal and written communication
- Write and edit various types of public-facing documentation for web interfaces, command-line tools and APIs including how-to manuals, troubleshooting guidance, tutorials, demo pages, user guides, and quick-start guides
- Translate technical or complicated information into clear, direct, and concise documents appropriate for audiences with varying technical expertise
- Submit drafts for technical review and edit to accommodate requested changes to ensure the clarity, completeness, accuracy, and quality of documents created
- Internalize feedback provided to incorporate into future documents to minimize reviews
**Yêu cầu**:
- At least 3 years of experience as a technical writer in the software field.
- University degree in journalism, communication, marketing is preferred
- Have knowledge of Information Technology or Cloud products is a plus
- Technical writing experience; strong written English skills.
- Ability to transform complex concepts into user-friendly verbiage.
- Experience designing, developing, and publishing educational content online.
- Knowledge of the Agile software development process and the software development lifecycle (SDLC)
- Fluency with Git, Bitbucket, and Markdown is a plus.
- Experience with structured documents and knowledge of XML/HTML, Markdown, or DocBook
- Experience working with Product, Architecture, Design, Engineering teams in an agile environment
- Understanding of the distinction between IT concepts such as networks, Dev Ops, and cloud computing
- Demonstrated experience in communicating with developers and SMEs and coordinating work across multiple teams and departments
- Expertise with Microsoft Word and PowerPoint, including advanced formatting features
- A strong technical aptitude with the ability to learn quickly
- Effective verbal and written communication
This advertiser has chosen not to accept applicants from your region.
0
Automotive Service Advisor
44000 Hoang Hoa
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a customer-focused and highly organized Automotive Service Advisor to manage the service experience for customers at their state-of-the-art facility in **Thanh Hoa, Thanh Hoa, VN**. The ideal candidate will possess excellent communication skills, a strong understanding of automotive repair processes, and a passion for providing exceptional customer service. You will be the primary point of contact for customers bringing their vehicles in for service, responsible for greeting them, listening to their concerns, accurately diagnosing issues, and creating detailed repair orders. Your ability to explain complex technical information in a clear and concise manner to customers is critical. You will also manage the service bay schedule, coordinate with technicians, provide accurate time and cost estimates, and ensure customer satisfaction throughout the repair process. This role requires strong multitasking abilities and a commitment to maintaining high standards of quality and professionalism. Responsibilities include greeting customers and creating a welcoming service experience; listening to customer concerns and accurately documenting vehicle issues; inspecting vehicles and recommending necessary services and repairs; preparing detailed repair orders and providing accurate cost estimates; scheduling service appointments and managing the flow of vehicles through the service department; coordinating with the service technicians and ensuring timely completion of work; explaining all services and charges to customers clearly; ensuring customer satisfaction with completed repairs; and maintaining a clean and organized service area. Qualifications include a High School diploma or equivalent; a degree or certification in Automotive Technology is a plus. Proven experience as a Service Advisor or in a similar customer-facing role within the automotive industry is required. Strong knowledge of automotive systems and repair procedures. Excellent customer service, communication, and interpersonal skills. Proficiency in using service management software and diagnostic tools. Ability to manage multiple tasks and work efficiently in a fast-paced environment. A valid driver's license and a clean driving record.
This advertiser has chosen not to accept applicants from your region.
1
Automotive Service Advisor
55000 Hoa Sơn
WhatJobs
Posted today
Job Viewed
Job Description
Our client, a leading automotive dealership in **Da Nang, Da Nang, VN**, is looking for a skilled Automotive Service Advisor to join their team. This role is essential for providing excellent customer service and managing the service department's workflow. Responsibilities include:
- Greeting customers and accurately identifying their vehicle service needs.
- Listening to customer concerns and translating them into repair orders.
- Estimating costs and timeframes for services and repairs.
- Explaining services and repairs to customers in a clear and understandable manner.
- Scheduling appointments for vehicle maintenance and repairs.
- Maintaining open communication with customers regarding their vehicle's status.
- Working closely with technicians to ensure quality workmanship.
- Upselling services and products while focusing on customer needs.
- Processing payments and managing customer accounts.
- Handling customer complaints and resolving issues effectively.
- Ensuring customer satisfaction and building long-term relationships.
- Maintaining accurate records of all customer interactions and services performed.
- Keeping the service reception area clean and organized.
- Following up with customers to ensure satisfaction after service completion.
- Staying up-to-date with the latest automotive technologies and service procedures.
- Managing the flow of vehicles in and out of the service bay.
- Accurately documenting all repair details on the work order.
- Ordering parts and ensuring their availability for service appointments.
- Coordinating with warranty administrators for claims processing.
- Proactively identifying customer needs and recommending preventative maintenance.
This advertiser has chosen not to accept applicants from your region.
2
Automotive Service Advisor
70000 An Thanh
WhatJobs
Posted today
Job Viewed
Job Description
Our client is looking for an experienced Automotive Service Advisor to manage the service operations and customer relations at their facility in Ho Chi Minh City, Ho Chi Minh, VN . This role is critical in bridging the gap between customers and the service department, ensuring a smooth and positive experience. You will be responsible for greeting customers, listening to their concerns about vehicle performance, and accurately documenting repair needs. Your ability to clearly explain recommended services, associated costs, and estimated completion times to customers is essential. You will coordinate with technicians to ensure efficient workflow, track repair progress, and communicate updates to customers. Managing customer expectations and resolving any service-related issues effectively are key aspects of this position. The ideal candidate possesses strong mechanical aptitude, excellent customer service skills, and a professional demeanor. Proficiency in automotive diagnostics and repair procedures is highly advantageous. You will maintain a clean and organized service reception area and ensure all customer vehicles are handled with care. A thorough understanding of warranty policies and procedures is required. You will also be involved in upselling additional services and products based on customer needs and vehicle history. This role requires strong organizational skills, the ability to multitask, and proficiency in using service management software. A commitment to providing exceptional customer satisfaction and building long-term customer loyalty is paramount. If you are a proactive, detail-oriented professional with a passion for the automotive industry and customer service, we encourage you to apply for this exciting opportunity.
This advertiser has chosen not to accept applicants from your region.
3
Automotive Service Advisor
720000 My Tho, Tien Giang
WhatJobs
Posted today
Job Viewed
Job Description
Our client is looking for an efficient Automotive Service Advisor to manage the service department at their facility in My Tho, Tien Giang, VN . This role serves as the primary point of contact for customers seeking automotive maintenance and repair services, bridging the gap between the customer and the technicians. You will be responsible for greeting customers, listening carefully to their concerns, and accurately documenting vehicle issues. Your duties will include inspecting vehicles with customers to identify necessary services, explaining repair recommendations and costs clearly, and providing accurate time estimates for service completion. Building and maintaining strong customer relationships is key to this role, ensuring customer satisfaction and fostering loyalty. You will coordinate with the parts department to ensure timely availability of necessary components and work closely with the technicians to oversee the progress of repairs. Managing service appointments, handling customer inquiries, and resolving any complaints or issues effectively are also critical responsibilities. A thorough understanding of automotive systems and services is beneficial, but strong communication and interpersonal skills are essential. The ability to multitask in a fast-paced environment and maintain a professional demeanor at all times is crucial. This position requires excellent organizational skills and a customer-centric approach. Previous experience in a customer service role, preferably within the automotive industry, is advantageous. Join our team in My Tho, Tien Giang, VN and contribute to delivering exceptional service.
This advertiser has chosen not to accept applicants from your region.
4
Automotive Service Advisor
43000 Hoang Hoa
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking an experienced Automotive Service Advisor to join their busy workshop in **Thanh Hoa, Thanh Hoa, VN**. This role is crucial for liaising between customers and the automotive technicians, ensuring a seamless service experience. The ideal candidate will have a passion for cars and a proven track record in customer service and automotive repair coordination. Responsibilities include greeting customers, understanding their vehicle concerns, accurately diagnosing issues with the service team, and clearly explaining the required repairs and associated costs. You will be responsible for creating service orders, scheduling appointments, and managing customer expectations throughout the repair process. Building and maintaining strong customer relationships is a key aspect of this position, as is upselling additional services and products when appropriate. The Service Advisor will also handle customer inquiries, manage warranties, and ensure customer satisfaction after service completion. A thorough understanding of automotive systems and terminology is required. Strong communication, interpersonal, and organizational skills are essential. Proficiency in using dealership management systems (DMS) or automotive service software is highly desirable. You should be adept at problem-solving and possess a keen eye for detail to ensure accuracy in service orders and billing. This is a customer-facing role that requires a professional demeanor and a commitment to providing exceptional service in a fast-paced environment. Join a reputable team and contribute to maintaining the high standards of automotive care.
- Greet customers and understand their automotive service needs.
- Accurately diagnose vehicle issues and recommend appropriate repairs.
- Clearly communicate repair estimates and timelines to customers.
- Create and manage service orders and customer records.
- Schedule appointments and manage the service bay workflow.
- Build and maintain strong customer relationships.
- Upsell services and products to enhance customer experience and revenue.
- Handle customer inquiries and resolve complaints effectively.
- Process warranties and ensure proper documentation.
- Follow up with customers to ensure satisfaction with the service provided.
This advertiser has chosen not to accept applicants from your region.
5
Automotive Service Advisor
10000 An Cu, An Giang
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
We are looking for a customer-focused Automotive Service Advisor to join our busy dealership in Hanoi. This on-site role is the primary point of contact for customers seeking automotive service and repair. You will be responsible for greeting customers, listening to their concerns, and accurately diagnosing vehicle issues with the technicians. Your duties include creating service estimates, explaining necessary repairs and maintenance to customers in a clear and understandable manner, and scheduling appointments. You will also manage customer expectations, handle billing and payments, and ensure customer satisfaction throughout the service process. The ideal candidate will possess excellent communication, interpersonal, and customer service skills. A strong understanding of automotive systems and repair processes is essential. Proficiency in using dealership management systems (DMS) and computer-based diagnostic tools is required. You must be organized, detail-oriented, and capable of multitasking in a fast-paced environment. We are seeking individuals who are reliable, professional, and committed to providing an exceptional customer experience. This is a great opportunity to build a career in the automotive industry and contribute to the success of a reputable dealership.
This advertiser has chosen not to accept applicants from your region.
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6
Automotive Service Advisor
400000 Hoang Hoa
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client, a leading automotive dealership, is seeking a customer-focused and knowledgeable Automotive Service Advisor to join their busy service department in Thanh Hoa, Thanh Hoa, VN . This role is crucial for providing exceptional customer service and ensuring the smooth operation of the service center. You will be the primary point of contact for customers bringing their vehicles in for service and repair, diagnosing their needs, and communicating effectively with both customers and the technical team. The ideal candidate will have a strong understanding of automotive systems and repair processes, combined with outstanding communication and interpersonal skills. Key responsibilities include greeting customers, listening to their concerns, accurately recording vehicle issues, providing clear and concise explanations of recommended services and costs, and scheduling appointments. You will also be responsible for managing customer expectations, ensuring satisfaction with the service provided, and potentially upselling additional services or products. This position requires meticulous attention to detail to ensure correct service orders and efficient workflow. We are looking for an individual with a positive attitude, a strong work ethic, and the ability to thrive in a fast-paced environment. Your role is vital in building customer loyalty and contributing to the dealership's success through excellent service delivery.
Responsibilities:
Qualifications:
Responsibilities:
- Greet customers, listen to their vehicle concerns, and create service orders.
- Accurately diagnose vehicle issues and explain recommended repairs to customers.
- Provide clear and transparent estimates for services and parts.
- Schedule service appointments and manage the flow of vehicles in the service bay.
- Communicate effectively with technicians to ensure accurate repairs.
- Follow up with customers to ensure satisfaction with completed services.
- Upsell services and products when appropriate.
- Maintain a high level of customer service and satisfaction.
- Handle customer complaints and resolve issues professionally.
Qualifications:
- High school diploma or equivalent; Associate's degree in Automotive Technology is a plus.
- Minimum of 2 years of experience as an Automotive Service Advisor or in a customer-facing automotive role.
- Strong knowledge of automotive systems and repair procedures.
- Excellent communication, interpersonal, and customer service skills.
- Ability to multitask and manage time effectively in a busy environment.
- Proficiency with service management software is preferred.
This advertiser has chosen not to accept applicants from your region.
7
Automotive Service Advisor
65000 Nha Trang, Khanh Hoa
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
WhatJobs is seeking a professional and customer-oriented Automotive Service Advisor to join our dealership in Nha Trang, Khanh Hoa, VN . As the primary point of contact for our customers, you will be responsible for greeting clients, listening to their concerns about their vehicles, and accurately diagnosing and recommending necessary repairs and maintenance services. You will expertly translate technical information into clear, understandable terms for customers and generate accurate repair orders. Building and maintaining strong customer relationships is key to success in this role. You will manage service appointments, coordinate with the service department technicians, and ensure timely completion of work.
Key Responsibilities:
Qualifications:
Previous experience as an automotive service advisor or in a similar customer-facing role within the automotive industry is required. A strong understanding of automotive systems and repair processes is essential. Excellent communication, interpersonal, and customer service skills are a must. Ability to multitask and manage time effectively in a fast-paced environment. Proficiency in using dealership management software (e.g., Reynolds and Reynolds, CDK). A valid driver's license is necessary. This is a customer-facing role based at our service center in Nha Trang, Khanh Hoa, VN .
Key Responsibilities:
- Greeting customers in a friendly and professional manner.
- Listening to customer concerns and accurately documenting vehicle issues.
- Performing multi-point inspections and recommending services.
- Explaining vehicle service requirements and costs to customers clearly.
- Writing up accurate repair orders and ensuring all customer information is correct.
- Scheduling appointments and managing the flow of vehicles through the service department.
- Coordinating with technicians to ensure work is completed efficiently and to high standards.
- Keeping customers informed about the status of their vehicle repairs.
- Handling customer inquiries and resolving any complaints promptly.
- Ensuring customer satisfaction and encouraging repeat business.
- Maintaining a clean and organized service reception area.
- Adhering to all dealership policies and procedures.
Qualifications:
Previous experience as an automotive service advisor or in a similar customer-facing role within the automotive industry is required. A strong understanding of automotive systems and repair processes is essential. Excellent communication, interpersonal, and customer service skills are a must. Ability to multitask and manage time effectively in a fast-paced environment. Proficiency in using dealership management software (e.g., Reynolds and Reynolds, CDK). A valid driver's license is necessary. This is a customer-facing role based at our service center in Nha Trang, Khanh Hoa, VN .
This advertiser has chosen not to accept applicants from your region.
8
Automotive Service Advisor
600000 Pleiku, Gia Lai
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is looking for a customer-focused and detail-oriented Automotive Service Advisor to join their busy workshop. This role is vital for ensuring excellent customer satisfaction and smooth operations within the service department. As a Service Advisor, you will be the primary point of contact for customers bringing their vehicles in for service or repair. Your responsibilities will include greeting customers, actively listening to their concerns, accurately diagnosing reported issues, and clearly explaining recommended services and repairs. You will create detailed repair orders, estimate costs, and provide timelines for completion. Building strong rapport with customers and ensuring they feel confident in the service provided is paramount. You will also collaborate closely with the service technicians, relaying customer needs and technical information accurately. Managing service appointments, maintaining customer records, and processing payments will be part of your daily tasks. The ideal candidate will have excellent communication and interpersonal skills, a passion for the automotive industry, and a professional demeanor. Prior experience as a Service Advisor or in a customer-facing role within the automotive sector is highly preferred. Technical knowledge of vehicle mechanics is an advantage. This position is based at our client's facility in **Pleiku, Gia Lai, VN**, requiring your full-time presence. You must be organized, efficient, and capable of multitasking in a demanding environment. A commitment to providing exceptional service and upholding the company's reputation is essential.
This advertiser has chosen not to accept applicants from your region.
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