189 Software Support jobs in Vietnam
IT Staff (Help Desk) - Distric 1 - Hcmc
Ho Chi Minh City
Công Ty TNHH Nabati Việt Nam
Posted today
Job Viewed
Job Description
**Mô tả công việc**:
(Mức lương: 8 - 10 triệu VNĐ)
2.4.1 Ensure that activities related to network, computer, server systems, IT devices of company is controlled, solved timely and aligned with regulation:
- Give assist timely to relevant persons to make business activities uninterrupted.
- Manage internal network of company.
- Manage server, network systems, PC/Laptop, data center.
- Manager other IT devices of company.
- Keep technical documents of device in good condition.
- Solve problems of server, LAN/WAN, PC/Laptop, Data center.
- Maintain, improve device periodically.
- Propose maintain solutions, improving systems, considering agencies as requirement.
2.4.2 Ensure that Handheld device will be managed as regulation.
2.4.3 Other tasks/jobs from Finance Accounting & Service Manager.
- Documents updated, filed, managed and kept in safe, good condition.
- Reports and tasks finished timely and exactly.
**Chức vụ**: Thực Tập Sinh
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
- Chế độ bảo hiểm
- Phụ cấp
- Đồng phục
- Chế độ thưởng
- Chăm sóc sức khỏe
- Đào tạo
- Tăng lương
- Nghỉ phép năm
**Yêu cầu bằng cấp (tối thiểu)**: Cao Đẳng
**Yêu cầu công việc**:
1. Competence requirement:
- Fluent to communicate in English.
- Experience in solving softwares/hardwares problems.
- Have knowledge about SQL software is priority
- Have knowledge about SAP ERP software is priority.
- Have knowledge about Distributor Management System is priority.
2. Age / Gender / Personality:
- Male aged from 23and over.
- Integrity and honesty, highly self-confidence is required.
- Confidentiality is required.
- Service - spirit is required, responsibility, professional, hard working.
- Positive thinking, attitude, Observant, analyze, organize and coordinate work efficiently.
- Work independently and effectively toward.
- Strong commitment to business ethics.
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: Chăm Sóc Khách Hàng,CNTT - Phần Cứng,IT Helpdesk,IT Support
Cao Đẳng
Không yêu cầu
(Mức lương: 8 - 10 triệu VNĐ)
2.4.1 Ensure that activities related to network, computer, server systems, IT devices of company is controlled, solved timely and aligned with regulation:
- Give assist timely to relevant persons to make business activities uninterrupted.
- Manage internal network of company.
- Manage server, network systems, PC/Laptop, data center.
- Manager other IT devices of company.
- Keep technical documents of device in good condition.
- Solve problems of server, LAN/WAN, PC/Laptop, Data center.
- Maintain, improve device periodically.
- Propose maintain solutions, improving systems, considering agencies as requirement.
2.4.2 Ensure that Handheld device will be managed as regulation.
2.4.3 Other tasks/jobs from Finance Accounting & Service Manager.
- Documents updated, filed, managed and kept in safe, good condition.
- Reports and tasks finished timely and exactly.
**Chức vụ**: Thực Tập Sinh
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
- Chế độ bảo hiểm
- Phụ cấp
- Đồng phục
- Chế độ thưởng
- Chăm sóc sức khỏe
- Đào tạo
- Tăng lương
- Nghỉ phép năm
**Yêu cầu bằng cấp (tối thiểu)**: Cao Đẳng
**Yêu cầu công việc**:
1. Competence requirement:
- Fluent to communicate in English.
- Experience in solving softwares/hardwares problems.
- Have knowledge about SQL software is priority
- Have knowledge about SAP ERP software is priority.
- Have knowledge about Distributor Management System is priority.
2. Age / Gender / Personality:
- Male aged from 23and over.
- Integrity and honesty, highly self-confidence is required.
- Confidentiality is required.
- Service - spirit is required, responsibility, professional, hard working.
- Positive thinking, attitude, Observant, analyze, organize and coordinate work efficiently.
- Work independently and effectively toward.
- Strong commitment to business ethics.
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: Chăm Sóc Khách Hàng,CNTT - Phần Cứng,IT Helpdesk,IT Support
Cao Đẳng
Không yêu cầu
This advertiser has chosen not to accept applicants from your region.
0
Technical Support Specialist - Software
10000 Pleiku, Gia Lai
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking a proficient and customer-focused Technical Support Specialist to provide remote assistance for their software products. This is a fully remote contracting opportunity, perfect for individuals passionate about technology and helping users overcome software challenges. You will be the first line of support, responding to customer inquiries via various channels, including email, chat, and phone. The ideal candidate possesses strong analytical skills, excellent problem-solving abilities, and a patient, empathetic demeanor when interacting with users of varying technical backgrounds. You will be responsible for diagnosing software issues, guiding users through troubleshooting steps, escalating complex problems to higher support tiers, and documenting support interactions and solutions. Key responsibilities include providing clear and concise instructions, managing support tickets efficiently, and contributing to the knowledge base with helpful articles and FAQs. A thorough understanding of the client's software suite and common user issues is essential. You will need to maintain a high level of customer satisfaction by resolving issues quickly and effectively. This role requires strong organizational skills, the ability to multitask, and proficiency with helpdesk software and remote support tools. If you are a dedicated support professional looking for a flexible, remote role where you can utilize your technical expertise to help customers succeed, we encourage you to apply. Your contributions will be vital in ensuring a positive user experience and maintaining customer loyalty. Become an essential part of our client's support ecosystem by delivering exceptional technical assistance.
Responsibilities:
Qualifications:
Responsibilities:
- Provide remote technical support to customers experiencing issues with software products.
- Respond to customer inquiries via email, chat, and phone in a timely and professional manner.
- Diagnose software problems and guide users through troubleshooting steps.
- Escalate complex technical issues to appropriate teams or senior support staff.
- Document all support interactions, issues, and resolutions in the helpdesk system.
- Contribute to the creation and maintenance of a comprehensive knowledge base.
- Educate users on software features and functionalities to enhance their experience.
- Identify trends in customer issues and provide feedback to the product development team.
- Maintain a high level of customer satisfaction through effective problem resolution.
- Manage and prioritize multiple support tickets simultaneously.
Qualifications:
- Proven experience in technical support, preferably with software products.
- Strong understanding of common software troubleshooting techniques.
- Excellent customer service and communication skills (written and verbal).
- Proficiency with helpdesk software and remote support tools.
- Ability to explain technical concepts clearly to non-technical users.
- Strong analytical and problem-solving skills.
- Ability to work independently and manage time effectively in a remote environment.
- Patience, empathy, and a customer-centric attitude.
- Experience with (Specific Software Type, e.g., CRM, ERP) is a plus.
- High school diploma or equivalent; Associate's or Bachelor's degree in a technical field is preferred.
This advertiser has chosen not to accept applicants from your region.
1
Remote Technical Support Agent - Software Solutions
38000 Thai Binh , Thai Binh
WhatJobs
Posted today
Job Viewed
Job Description
Our client, a leading provider of innovative software solutions for businesses, is searching for a skilled and customer-focused Remote Technical Support Agent. This role is fully remote, allowing you to assist clients from anywhere.
As a Remote Technical Support Agent, you will be the first line of defense for our clients encountering technical issues with our software products. Your primary responsibilities will include:
The ideal candidate will possess:
As a Remote Technical Support Agent, you will be the first line of defense for our clients encountering technical issues with our software products. Your primary responsibilities will include:
- Providing timely and effective technical assistance to customers via phone, email, and remote desktop sessions.
- Diagnosing, troubleshooting, and resolving software-related issues, including installation problems, configuration errors, and user errors.
- Guiding users through step-by-step solutions to technical problems, ensuring clear and concise communication.
- Escalating complex or unresolved issues to higher-level support teams or development departments with detailed documentation.
- Documenting all support interactions, troubleshooting steps, and resolutions in the ticketing system.
- Contributing to the knowledge base by creating and updating support articles, FAQs, and tutorials.
- Identifying recurring technical issues and providing feedback to the product development team for improvement.
- Maintaining a high level of customer satisfaction through professional and empathetic support.
- Adhering to service level agreements (SLAs) for response and resolution times.
- Staying up-to-date with product updates, new features, and technical documentation.
- Participating in ongoing training sessions to enhance technical and soft skills.
The ideal candidate will possess:
- Proven experience in technical support or a similar customer service role, preferably with software products.
- Strong knowledge of operating systems (Windows, macOS) and common software applications.
- Excellent troubleshooting and problem-solving skills, with the ability to diagnose technical issues systematically.
- Outstanding communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
- Familiarity with remote support tools and ticketing systems (e.g., Zendesk, Jira Service Desk).
- Ability to work independently, manage time effectively, and handle multiple support requests simultaneously in a remote environment.
- A patient and customer-centric approach to problem-solving.
- High school diploma or equivalent; a degree or certification in IT, Computer Science, or a related field is a plus.
- Reliable high-speed internet connection and a dedicated quiet workspace.
This advertiser has chosen not to accept applicants from your region.
2
Mam Sharedien Application Support/administrator
Ho Chi Minh City
Bosch Group
Posted today
Job Viewed
Job Description
Company Description
- The Bosch Group is a leading global supplier of technology and services. It employs roughly 394,500 associates worldwide (as of December 31, 2020). According to preliminary figures, the company generated sales of 71.6 billion euros in 2020. Its operations are divided into four business sectors: Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology._
- The Bosch Group comprises Robert Bosch GmbH and its roughly 440 subsidiaries and regional companies in some 60 countries. If its sales and service partners are included, then Bosch is represented in roughly 126 locations. This worldwide development, manufacturing, and sales network is the foundation for further growth._
- BGSV - Bosch Global Software Technologies Company Limited (Previous name: RBVH - Robert Bosch Engineering and Business Solutions Vietnam Company Limited) is 100% owned subsidiary of Robert Bosch GmbH._
- BGSV has started its operations from 19th October, 2010 at E-Town2 in HCMC. This engineering development center will be engaged in developing embedded systems and software, mechanical design and simulation, and will provide IT (SAP Consulting, JAVA Development.) and Business Services (Finance and accounting, Economics, Purchasing, Logistics, Translations Japanese-English-Japanese, Information Security ) solutions to the Bosch group of companies globally._
**Job Description**:
- You will manage the MAM Sharedien in terms of files maintenance, user management and documentation.
- You will help define guidelines and process for the use of MAM Sharedien and track if these guidelines are being followed.
- First level support for all editors on file management process and troubleshooting bugs.
- Maintain mailbox and route bug reports from key-users to correct support group.
- Training our worldwide key-users and editors to use the MAM Sharedien tool.
**Qualifications**:
- 1-2 years of experience in Application Support.
- Knows JIRA, SMT (plus point).
- Experience with CMS platforms (plus point).
- Strong in process handling.
- Strong in English (spoken and written).
- Accurate, structured, self-organized, pro-active and creative.
- Analytical thinking, quick comprehension and good at troubleshooting.
Additional Information
- Monthly Internship allowance + Meal & Parking allowance
- 1 day of paid leave per month
- Good benefits of Trade Union activities, team building and company trip.
- Opportunity to work in global projects of fast developing company and being a part of innovation team contributing initiative ideas to the hi-tech world.
- Joining dynamic English-speaking multi-culture work environment which helps strengthen your English & Japanese communication skills
- Have a chance to participate in professional process under guidance of Delivery Manager
- You will have chance to become official employees at BOSCH with great salary & benefits package if you have good performance during the internship program
- The Bosch Group is a leading global supplier of technology and services. It employs roughly 394,500 associates worldwide (as of December 31, 2020). According to preliminary figures, the company generated sales of 71.6 billion euros in 2020. Its operations are divided into four business sectors: Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology._
- The Bosch Group comprises Robert Bosch GmbH and its roughly 440 subsidiaries and regional companies in some 60 countries. If its sales and service partners are included, then Bosch is represented in roughly 126 locations. This worldwide development, manufacturing, and sales network is the foundation for further growth._
- BGSV - Bosch Global Software Technologies Company Limited (Previous name: RBVH - Robert Bosch Engineering and Business Solutions Vietnam Company Limited) is 100% owned subsidiary of Robert Bosch GmbH._
- BGSV has started its operations from 19th October, 2010 at E-Town2 in HCMC. This engineering development center will be engaged in developing embedded systems and software, mechanical design and simulation, and will provide IT (SAP Consulting, JAVA Development.) and Business Services (Finance and accounting, Economics, Purchasing, Logistics, Translations Japanese-English-Japanese, Information Security ) solutions to the Bosch group of companies globally._
**Job Description**:
- You will manage the MAM Sharedien in terms of files maintenance, user management and documentation.
- You will help define guidelines and process for the use of MAM Sharedien and track if these guidelines are being followed.
- First level support for all editors on file management process and troubleshooting bugs.
- Maintain mailbox and route bug reports from key-users to correct support group.
- Training our worldwide key-users and editors to use the MAM Sharedien tool.
**Qualifications**:
- 1-2 years of experience in Application Support.
- Knows JIRA, SMT (plus point).
- Experience with CMS platforms (plus point).
- Strong in process handling.
- Strong in English (spoken and written).
- Accurate, structured, self-organized, pro-active and creative.
- Analytical thinking, quick comprehension and good at troubleshooting.
Additional Information
- Monthly Internship allowance + Meal & Parking allowance
- 1 day of paid leave per month
- Good benefits of Trade Union activities, team building and company trip.
- Opportunity to work in global projects of fast developing company and being a part of innovation team contributing initiative ideas to the hi-tech world.
- Joining dynamic English-speaking multi-culture work environment which helps strengthen your English & Japanese communication skills
- Have a chance to participate in professional process under guidance of Delivery Manager
- You will have chance to become official employees at BOSCH with great salary & benefits package if you have good performance during the internship program
This advertiser has chosen not to accept applicants from your region.
3
Technical Support
Ho Chi Minh City
Công Ty TNHH Bosch Global Software Technologies
Posted today
Job Viewed
Job Description
**Mô tả công việc**:
(Mức lương: Thỏa thuận)
- Handling Tickets, Inquiries, Checking Monitoring & Alarming
- Restart and Repair Processing of Correction Service
- Evaluation of Monthly Reports
- Coordinate with L2 team
- On-boarding new customers (interface.) and customer handbook.
**Chức vụ**: Nhân Viên/Chuyên Viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
13th-month bonus + yearly performance bonus + annual salary appraisal
Premium health insurance for employee + 2 family members
16+ days of paid leave per year
**Yêu cầu bằng cấp (tối thiểu)**: Đại Học
**Yêu cầu công việc**:
**Qualifications**:
- Bachelor's degree in Computer Science/ Data Science/ IT/ Business Administrator/ Geodesy/ Mapping/ Physics
- Service Operation / Software Support / Application Support + Ticket System Management: 1, 2 years experience (Ticketing, Customer Supplier (B2B) Communication)
- Database knowledge
- Experience with one of following platforms is preferable Grafana, Icinga Zabbix, Influx
- Experience in documentation is preferable
- English communications skills at business level
- Be proactive, Be able to self study, Be able to lead others and lead yourself
- Nice to have Process knowledge experience such as ISO 2000
Why BOSCH?
Because we don't just follow trends, we create them.
Because together we turn ideas into reality, working every day to make the world of tomorrow a better place. Do you have high standards when it comes to your job? So do we. At Bosch, you will discover more than just work.
Benefits and Career Opportunities
- Working in one of the Best Places to Work in Vietnam
- Join a dynamic and fast growing global company (English-speaking environment)
- 13th-month salary bonus + attractive performance bonus (you'll love it!) + annual performance appraisal
- 100% monthly basic salary and mandatory social insurances in 2-month probation
- Onsite opportunities: short-term and long-term assignments
- 15+ days of annual leave + 1 day of birthday leave
- Premium health insurance for employee and 02 family members
- Flexible working time
- Lunch and parking allowance
- Various training on hot-trend technologies/ foreign language (English/Chinese/Japanese) and soft-skills
- Fitness & sport activities: football, badminton, yoga, Aerobic
- Free in-house entertainment facilities and snack
- Join in various team building, company trip, year-end party, tech talks and a lot of charity events
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: CNTT - Phần Cứng,Cơ Điện,Quản Trị Mạng,Tự Động Hóa
Đại Học
Không yêu cầu
(Mức lương: Thỏa thuận)
- Handling Tickets, Inquiries, Checking Monitoring & Alarming
- Restart and Repair Processing of Correction Service
- Evaluation of Monthly Reports
- Coordinate with L2 team
- On-boarding new customers (interface.) and customer handbook.
**Chức vụ**: Nhân Viên/Chuyên Viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
13th-month bonus + yearly performance bonus + annual salary appraisal
Premium health insurance for employee + 2 family members
16+ days of paid leave per year
**Yêu cầu bằng cấp (tối thiểu)**: Đại Học
**Yêu cầu công việc**:
**Qualifications**:
- Bachelor's degree in Computer Science/ Data Science/ IT/ Business Administrator/ Geodesy/ Mapping/ Physics
- Service Operation / Software Support / Application Support + Ticket System Management: 1, 2 years experience (Ticketing, Customer Supplier (B2B) Communication)
- Database knowledge
- Experience with one of following platforms is preferable Grafana, Icinga Zabbix, Influx
- Experience in documentation is preferable
- English communications skills at business level
- Be proactive, Be able to self study, Be able to lead others and lead yourself
- Nice to have Process knowledge experience such as ISO 2000
Why BOSCH?
Because we don't just follow trends, we create them.
Because together we turn ideas into reality, working every day to make the world of tomorrow a better place. Do you have high standards when it comes to your job? So do we. At Bosch, you will discover more than just work.
Benefits and Career Opportunities
- Working in one of the Best Places to Work in Vietnam
- Join a dynamic and fast growing global company (English-speaking environment)
- 13th-month salary bonus + attractive performance bonus (you'll love it!) + annual performance appraisal
- 100% monthly basic salary and mandatory social insurances in 2-month probation
- Onsite opportunities: short-term and long-term assignments
- 15+ days of annual leave + 1 day of birthday leave
- Premium health insurance for employee and 02 family members
- Flexible working time
- Lunch and parking allowance
- Various training on hot-trend technologies/ foreign language (English/Chinese/Japanese) and soft-skills
- Fitness & sport activities: football, badminton, yoga, Aerobic
- Free in-house entertainment facilities and snack
- Join in various team building, company trip, year-end party, tech talks and a lot of charity events
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: CNTT - Phần Cứng,Cơ Điện,Quản Trị Mạng,Tự Động Hóa
Đại Học
Không yêu cầu
This advertiser has chosen not to accept applicants from your region.
4
Chuyên Viên Hỗ Trợ Ứng Dụng (Application IT Support)
700000 Ho Chi Minh, Ho Chi Minh
HDBank
Posted 13 days ago
Job Viewed
Job Description
Mục tiêu công việc:
- Hỗ trợ các đơn vị giao dịch trên hệ thống, xử lý/hướng dẫn các đơn vị xử lý các ứng dụng CNTT trên hệ thống. li>Đảm bảo các công việc được giao đạt yêu cầu về chất lượng và tiến độ.
Trách nhiệm chính:
Các công việc trọng tâm:
- Kiểm tra tính chính xác của hệ thống v yêu cầu khắc phục khi nhận được những lỗi sai sót từ các đơn vị trong toàn hệ thống.
- Tiếp nhận các yêu cầu về ác sự cố liên quan đến ứng dụng quản lý và phân tích nguyên nhân/ xử lý/ hướng dẫn xử lý các yêu cầu trong phạm vi (có thể) hoặc phân bổ các yêu cầu về các phòng ban phụ trách liên quan đến hệ thống ứng dụng CNTT (Core Banking, hệ thống ứng dụng tích hợp,…).
- Thực hiện các công việc khác theo phân công của cấp trên.
Tuân thủ:
- Đảm bảo công tác, nhiệm vụ được giao tuân th theo các quy trình, quy định, tiêu chuẩn.
This advertiser has chosen not to accept applicants from your region.
5
Chuyên Viên Hỗ Trợ Ứng Dụng (Application IT Support)
700000 Ho Chi Minh, Ho Chi Minh
HDBank
Posted 20 days ago
Job Viewed
Job Description
Mục tiêu công việc:
- Hỗ trợ các đơn vị giao dịch trên hệ thống, xử lý/hướng dẫn các đơn vị xử lý các ứng dụng CNTT trên hệ thống. li>Đảm bảo các công việc được giao đạt yêu cầu về chất lượng và tiến độ.
Trách nhiệm chính:
Các công việc trọng tâm:
- Kiểm tra tính chính xác của hệ thống v yêu cầu khắc phục khi nhận được những lỗi sai sót từ các đơn vị trong toàn hệ thống.
- Tiếp nhận các yêu cầu về ác sự cố liên quan đến ứng dụng quản lý và phân tích nguyên nhân/ xử lý/ hướng dẫn xử lý các yêu cầu trong phạm vi (có thể) hoặc phân bổ các yêu cầu về các phòng ban phụ trách liên quan đến hệ thống ứng dụng CNTT (Core Banking, hệ thống ứng dụng tích hợp,…).
- Thực hiện các công việc khác theo phân công của cấp trên.
Tuân thủ:
- Đảm bảo công tác, nhiệm vụ được giao tuân th theo các quy trình, quy định, tiêu chuẩn.
This advertiser has chosen not to accept applicants from your region.
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6
Technical Support Specialist
30000 Pleiku, Gia Lai
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a dedicated and customer-focused Technical Support Specialist to join their expanding service team in **Pleiku, Gia Lai, VN**. This role involves providing first-line technical assistance to customers, resolving inquiries, and ensuring a positive user experience with their products and services. The ideal candidate will have excellent communication skills, a knack for problem-solving, and a patient and helpful demeanor. You will be a crucial point of contact for customer support needs.
Key Responsibilities:
Qualifications:
This position offers a great opportunity for career growth in technical support, competitive compensation, and the chance to work in a dynamic team in Pleiku.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Diagnose and troubleshoot technical issues related to software, hardware, or services.
- Provide clear and concise instructions to customers to resolve their technical problems.
- Escalate complex issues to higher-level support or relevant departments when necessary.
- Maintain accurate records of customer interactions, issues, and resolutions in the ticketing system.
- Develop and update technical documentation, FAQs, and knowledge base articles.
- Identify recurring issues and provide feedback to product development teams for improvements.
- Assist customers with account setup, configuration, and basic usage questions.
- Ensure customer satisfaction by delivering prompt and effective technical support.
- Adhere to service level agreements (SLAs) and departmental performance standards.
- Stay updated on product knowledge and company policies.
- Troubleshoot connectivity issues, software errors, and hardware malfunctions.
- Guide customers through installation and setup processes.
- Provide assistance during product updates and maintenance periods.
- Contribute to a positive team environment and share best practices.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field is preferred.
- Minimum of 2 years of experience in technical support or customer service.
- Proficiency in troubleshooting common software and hardware issues.
- Familiarity with operating systems (Windows, macOS, Linux) and common applications.
- Excellent verbal and written communication skills.
- Strong listening and interpersonal skills.
- Ability to explain technical concepts in a simple and understandable way.
- Patience and empathy when dealing with customers facing technical difficulties.
- Proficiency with helpdesk software and ticketing systems.
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP) is a plus.
- Ability to multitask and manage time effectively in a fast-paced environment.
- A genuine passion for helping people and resolving technical challenges.
This position offers a great opportunity for career growth in technical support, competitive compensation, and the chance to work in a dynamic team in Pleiku.
This advertiser has chosen not to accept applicants from your region.
7
Technical Support Specialist
550000 Hoa Sơn
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a dedicated and knowledgeable Technical Support Specialist to join their growing team. This role is based in **Quy Nhon, Binh Dinh, VN** and requires the ability to work on-site to directly support our user base and resolve technical issues. You will be the primary point of contact for users experiencing hardware, software, or network problems. Your responsibilities will include diagnosing and resolving technical issues remotely and in person, installing and configuring computer hardware and software, and guiding users through step-by-step solutions. You will also be responsible for documenting all support requests and resolutions in a ticketing system, escalating complex issues to appropriate IT teams, and contributing to the development of IT support documentation and knowledge bases. The ideal candidate will have a strong understanding of computer systems, networks, and common software applications. Excellent customer service skills, patience, and a methodical approach to problem-solving are essential. We are looking for someone who is eager to learn, possesses strong troubleshooting abilities, and can communicate technical information clearly to non-technical users. Prior experience in a technical support role or a relevant IT certification is highly desirable. You will be part of a collaborative IT department focused on ensuring the smooth operation of our technological infrastructure and providing exceptional support to our employees. The opportunity to work within a stable company and develop your technical skills in a supportive environment is a key aspect of this role. You will be instrumental in maintaining the productivity and satisfaction of our internal teams by addressing their technical challenges promptly and effectively.
Responsibilities:
Responsibilities:
- Provide first-level technical support to end-users for hardware, software, and network issues.
- Diagnose and resolve technical problems efficiently and effectively.
- Install, configure, and maintain computer hardware, software, and peripherals.
- Guide users through troubleshooting steps via phone, email, or in-person.
- Document all support activities, resolutions, and user feedback in a ticketing system.
- Escalate unresolved issues to senior IT staff or relevant departments.
- Assist in managing IT inventory and asset tracking.
- Contribute to the creation and maintenance of IT support documentation and FAQs.
- Adhere to IT policies and procedures for system security and data protection.
- Proven experience in a technical support or IT helpdesk role.
- Solid understanding of computer hardware, operating systems (Windows, macOS), and common software applications.
- Familiarity with networking concepts (TCP/IP, DNS, DHCP).
- Excellent troubleshooting and problem-solving skills.
- Strong customer service and communication skills.
- Ability to explain technical issues to non-technical users.
- Experience with ticketing systems is a plus.
- Relevant IT certifications (e.g., CompTIA A+) are advantageous.
- High school diploma or equivalent required; Associate's or Bachelor's degree in IT or a related field is preferred.
This advertiser has chosen not to accept applicants from your region.
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Technical Support Specialist
70000 An Thanh
WhatJobs
Posted today
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Job Description
Our client is seeking a dedicated and skilled Technical Support Specialist to join our fully remote customer service team. This role is critical in providing timely and effective technical assistance to our users, ensuring a positive customer experience. You will be responsible for troubleshooting software and hardware issues, guiding users through problem-solving processes, and escalating complex issues when necessary. The ideal candidate will have excellent communication skills, a strong technical aptitude, and a patient, customer-focused approach.
Key responsibilities include responding to customer inquiries via phone, email, and chat in a professional and efficient manner. You will diagnose and resolve technical problems related to our products or services, document support interactions, and maintain a knowledge base of common issues and solutions. This position requires the ability to explain technical concepts clearly to non-technical users.
The Technical Support Specialist will work collaboratively with other support team members and engineering departments to identify recurring issues and contribute to product improvements. You will be expected to stay updated on product knowledge and technical advancements. This role demands strong problem-solving skills, the ability to multitask, and a commitment to providing exceptional customer service. If you are a tech-savvy individual with a passion for helping others and thrive in a remote work environment, this is an excellent opportunity to join our supportive and dynamic team.
Key responsibilities include responding to customer inquiries via phone, email, and chat in a professional and efficient manner. You will diagnose and resolve technical problems related to our products or services, document support interactions, and maintain a knowledge base of common issues and solutions. This position requires the ability to explain technical concepts clearly to non-technical users.
The Technical Support Specialist will work collaboratively with other support team members and engineering departments to identify recurring issues and contribute to product improvements. You will be expected to stay updated on product knowledge and technical advancements. This role demands strong problem-solving skills, the ability to multitask, and a commitment to providing exceptional customer service. If you are a tech-savvy individual with a passion for helping others and thrive in a remote work environment, this is an excellent opportunity to join our supportive and dynamic team.
This advertiser has chosen not to accept applicants from your region.
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