97 Support jobs in Vietnam

Customer Service and Support, Team Leader Iii (Viet

Ho Chi Minh City APL Logistics

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This position is responsible for (but not limited to) managing all kind of timely and accurate movement of freight and information, he/she has to provide excellent customer service for delivering APLL commitment to key and complicated customers, meeting day to day Client’s services requirements. Working closely with oversea KAM/ Product team to support them in current biz and new biz.
The position also assists IFS Supervisor in trade lanes development, to onboard new IFS CSR, new clients.
He/she also participate in upselling VLP services to vendors and generate new business for APLL.
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Customer Service

Ho Chi Minh City Công Ty TNHH Identalsoft

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**Mô tả công việc**:
(Mức lương: Thỏa thuận)
- Provide support and assistance to our English speaking customers
- Research, diagnose, analyze and record customer issues and communicate solutions
- Interact with Vietnam Dev and QA members
- Interact with US members
- Work closely with Customer Success Managers to maintain customer satisfaction
- Working overnight shifts

**Chức vụ**: Nhân Viên/Chuyên Viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:
Competitive salary + 13th Salary + Bonus
Health + Social Insurance
Yearly Travel, Team Building Program, Professional training in US

**Yêu cầu bằng cấp (tối thiểu)**: Đại Học

**Yêu cầu công việc**:
Bachelor’s Level in Computer Science, IT, Marketing, Language, Business Administration, Hotel or related field
- Comfortable English usage for day to day work in Customer service requests
- Knowledgeable in using Microsoft and configuring Windows software
- Attention to detail and prioritization, be customer oriented
- Experience in handling customer service requests, troubleshooting and diagnosing issues
- IT experience with MAC, Database/SQL, network and/or dental environment are a plus
- An ability/ willingness to work overnight shifts

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Chăm Sóc Khách Hàng,Quản Lý Sản Xuất,Vận Hành/Sản Xuất

Đại Học
Không yêu cầu
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Customer Service Executive

Hanoi, Hanoi Avnet

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Job Description

Job Summary:
Responds to customer inquiries, expedites critical orders, communicates dispositions, researches and resolves issues, and researches orders.

Principal Responsibilities:

- May provide quote preparation, order tracking, backlog processing, invoicing, returns, discrepancy resolution, customer credit problems and/or other such support to sales team members and/or external customers (including order expediting, stock queries, reporting and stock rotation).
- May Identify, investigate, and participate in opportunities to improve processes and procedures, to include various key performance metrics.
- Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with consumer laws.
- Maintains and updates electronic and/or hard copy records as required.
- Other duties as assigned.

Job Level Specifications:

- Acquired and applies working knowledge of the organization, job, practices and procedures to be proficient in all aspects of job.
- Performs functions semi-routine in nature and recognizes the need for occasional alternative solutions.
- Work is performed independently, with mínimal supervision. Able to establish priorities and manage time to complete work.
- Collaboration with other departments or teams may be required to perform role. May frequently respond to requests from others, internally or externally.
- Impact of decisions may affect the department. Errors may result in loss of time, resources and/or customer satisfaction.

Work Experience:

- Typically requires a minimum of two years of related experience.

Education and Certification(s):

- High School Diploma or equivalent

Distinguishing Characteristics:

- Must be able to multi-task and work in a fast paced environment.
- May require fluency in more than one language.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.
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Customer Service Leader

Ho Chi Minh City STEPMEDIA SOFTWARE CO.,LTD

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Job Description

We are looking for Customer Service Lead to join our team and provide the best service to our customer
You will working at the newest O2O e-commerce platform at Viet Nam. English - Chinese - Vietnamese spoken.
You will lead customer service team and provide the best customer service to our customer.
**YOUR SKILL AND EXPERIENCE**
- Team leader experience: 2 years, team size from 5
- Experience with: e-commerce
- Monitor and improve processes to improve KPIs, customer experience, and work productivity
- Proactive at solve problem, Collaborate with other groups / departments to achieve business goals
- Develop training plans for your team members.
- Forecast of daily workload and peak time, plan to complete backlog but still maintain KPI
- English or Chinese: fluently

**WHY YOU WILL LOVE WORKING HERE ?**
- Salary: nego (20-30M gross)
- KPI bonus
- 13 + 14th bonus
- Annual trip
- 15 days annual leave
- Insurance full gross salary

Loại hình công việc: Toàn thời gian, Cố định

Lương: 20.000.000₫ - 30.000.000₫ một tháng
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Technical Support

Hanoi, Hanoi Công Ty TNHH Truyền Số Liệu Lotte Việt Nam

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Job Description

**Mô tả công việc**:
(Mức lương: 10 - 15 triệu VNĐ)
- Install and configure software and hardware
- Manage network servers and technology tools
- Configuration network and create network topo.
- Set up accounts and workstations
- Monitor performance and maintain systems according to requirements
- Troubleshoot issues and outages
- Ensure security through access controls, backups and firewalls
- Upgrade systems with new releases and models
- Develop expertise to train staff on new technologies
- Build an internal wiki with technical documentation, manuals and IT policies

**Chức vụ**: Nhân viên/Chuyên viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:

- 13th month salary.
- Annual salary review
- Telephone allowance.
- Provide Travel Expense for work
- We pay health and social insurance.
- We pay PIT
- Birthday gift
- Marriage Gift
- Baby born Gift
- Holiday and Tet Gift
- Funeral support

**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề

**Yêu cầu công việc**:

- Experience as a System Administrator, Network Administrator or similar role
- Cisco devices knowledge includes routers, switches, and firewalls. (at least a CCNA certificate, having CCNP knowledge is an advantage.
- Manage Windows, Linux, DHCP, DNS.
- Security knowledge: can manage various kinds of firewalls: Fortigate, Juniper, Cisco ASA.
- Managing database systems is an advantage: MS SQL, MySQL, Oracle. knowledge is an advantage.
- Managed Wireless system with controller: Aero-hive, Unifi, Aruba, Ruckus.
- Having knowledge about Virtualization Systems is an advantage: VMWare, Hyper-V,.
- Implement and manage a monitoring system.

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: CNTT - Phần Cứng,Cơ Điện,Quản Trị Mạng,Tự Động Hóa

Trung cấp - Nghề
Không yêu cầu
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Software Support

Ho Chi Minh City Công Ty TNHH Wall Street English

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Job Description

**Mô tả công việc**:
(Mức lương: Thỏa thuận)

Responsible for capturing and recording end-users change requests or software issues
Responsible to support all business units under ASH Group if needed
Assist end-users by answering their questions related to the compliant use of the software platform
Responsible for configuring dashboards and reporting
Responsible for fixing bugs/issues in a timely manner
Responsible for preparing user training material and guidelines
Responsible for assisting in software implementation

**Chức vụ**: Nhân Viên/Chuyên Viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:
Quyền lợi được hưởng
Competitive salary
Annual Leave of 15 days & Premium Healthcare
Dedicated academic management team support and training
Free access to our Wall Street English course
Quality facilities and teaching resources

**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề

**Yêu cầu công việc**:
Bachelor in Information Technology or Computer Science
Basic English communication skills
Basic SQL knowledge is a plus
Minimum 1-2 years experience in CRM software support
Great service mindset and team work oriented
Experience using help desk software and remote support tools
Understanding of how dashboard and reporting work
Understanding of how CRM systems work

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: IT Support

Trung cấp - Nghề
Không yêu cầu
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Business Support

Hanoi, Hanoi NIC HR

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**Job Description**:
Pre-sale:

- Support all Tenders & Proposals: supporting Core 3 for all activities related to tendering/bidding: preparing document, printing, copy, binding
- Announcement writing including support ITC BO on Win Announcements

Customer liaison and partners:

- Hand-carrying correspondence letters between Company - VNPT Team and customer
- Organize all events with customer - Project Kick off meeting, Project Performance Review (PPR) meeting

Back-office Support:

- Concur claims, visas and travel approvals. Book travels and coordinate everything for VNPT
- Maintain calendar for all new meetings and invites for VNPT
- Expenses - Entertainment operating and claim
- Gordon orders - approvals - follow operating procedure to approve

Project Support:

- Support project set-up
- Assist with follow-up Resources Plan/MORE requests to GSC and global with GRMs
- Support VNPT Governance meetings - KA weekly review every Monday - PPR weekly meeting every Thursday - ESG monthly on Thursday of 3rd week - MoM and follow-up with Action Plan
- Run report and/or follow-up with relevant stakeholders to obtain reports. Ie. Financials Forecast,
- PO’s issued follow operating procedure to approve
- Acceptance Test Document preparation
- Support Site Handler
- Support to get ATP signature from customer in difference region
- Maintain and update VNPT Projects Portfolio Key Milestones
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IT Support

Hanoi, Hanoi Gene Solutions

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Job Description

**IT Support**:
Gene Solutions
- Ứng Tuyển

IT Support English Networking
- Đăng nhập để xem mức lương
- 214 Hào Nam, Cát Linh, Dong Da, Ha Noi- Xem bản đồ- Tại văn phòng- 36 phút trước

**Mô Tả Công Việc**:

- A proactive and enthusiasm technical infrastructure professional to join the IT Team, the role will report to the IT Service and Infra Lead
- Be based in Hanoi and majorly support Hanoi users, nearby provinces, and Southern Asia colleagues (in English)
- Support user for technical issues: computer, networks, O365, digital tool, printer, and other hardware devices
- Manage inventory of hardware and software: Install and setup computers for new joiners, collect returned computers and devices from leavers
- Proactively take care of information security matters in Hanoi office in accordance with procedure, and per instruction of the IT Governance and Security
- Other tasks assigned by superiors

**Yêu Cầu Công Việc**:

- IT degree or equivalence
- Fluent in English communication
- Be able self-managed tasks and working with supervisor remotely (in HCM City)
- Integrity and honesty
- Good at Windows 10/11, Microsoft Office 365, MS. Outlook, MS. Teams, SharePoint, and popular software
- Experience in setup and support desktop and laptop computer hardware
- Experience in service desk; have an effective method of guiding as well as supporting users
- Experience in support and setup mobile device for Enterprise is an advantage
- Good awareness of information security
- Dynamic, accountability, and well cooperation with colleagues

**Tại Sao Bạn Sẽ Yêu Thích Làm Việc Tại Đây**:

- Discounted suitable genetic testing products offered for you and your loved ones;
- Healthcare insurance, plus Adoption/Fertility (IVF test) support;
- Shared leaves, wellness, and leadership training, and volunteer time off;
- Flexible working hours, casual working attire, transparent and supportive culture;
- And much more for you to explore with us
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Sales Support

Ho Chi Minh City Công ty TNHH Dorco vina

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Job Description

**Mô tả công việc**:
(Mức lương: Thỏa thuận)
- Display-checking, make weekly and monthly display report and request the improvement from distributor
- Make sales analysis report of MT/GT channel by region
- Do research and analysis competitor's market information
- Support to push sale for LMT /MT channel
- Manage and support new product design and Vietnamese content
- Coordinate and support other teams with arising task
- Support the arising tasks as request of General Director

**Chức vụ**: Nhân Viên/Chuyên Viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:
Bonus on Holidays (25% basic salary), 13th salary, mobile support

Annual heath check, premium Health Insurance, 15 paid leave

Lunch support at office

**Yêu cầu bằng cấp (tối thiểu)**: Đại Học

**Yêu cầu công việc**:

- Positive, Responsible, Hardworking & Honest
- Data management and reporting ability
- Male/ Female
- University graduated
- Ability to multitask and meet changing deadlines
- English: Intermediate or advanced
- Ability to travel for business trip

Job Level: Experienced 1 -2 year

Work Place: Ho Chi Minh

Salary range: 8,000,000 VND - 12,000,000 VND
**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Chăm Sóc Khách Hàng,Hành chính Văn phòng,Hành Chính/Văn Phòng

Đại Học
Không yêu cầu
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Admin Support

Ho Chi Minh City TUV Rheinland Vietnam Co. Ltd

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Job Description

**Mô tả công việc**:
(Mức lương: Thỏa thuận)

Mô tả Công việc

Prepare the required documents and pre/ post-test includes technical documentation from customers, control samples, sample reserved.
- Monitor projects planning, preparation, implementing and approving status.
- Scan and upload data sheet, report, quotation, AF,. of project and complete in Compass system.
- Support project team handle the simple project which is related to mechanical safety at Hardline lab.
- Support Project Manager to trade back evidence document when needed.
- Support Local Filed Manager to control document of Hardline department.
- Carrying out other specified duties and functions as directed by Supervisor and or Technical Manager, Local Field Manager.

**Chức vụ**: Nhân viên/Chuyên viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:
Laptop

Chế độ bảo hiểm

Phụ cấp

Chế độ thưởng

Chăm sóc sức khỏe

Đào tạo

Tăng lương

Công tác phí

Nghỉ phép năm

**Yêu cầu bằng cấp (tối thiểu)**: Cao Đẳng

**Yêu cầu công việc**:
Yêu Cầu Công Việc
- xperience in administrative / coordination role and/or projects-related role.
- Experience at working both independently and in a team-oriented, collaborative environment is essential and dealing with high position people.
- Good command of both spoken and written English, MS office.
- Good time management skills.
- Good problem-solving skills.

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Chăm Sóc Khách Hàng,Hành chính Văn phòng,Hành Chính/Văn Phòng

Cao Đẳng
Không yêu cầu
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