1 047 Support Agent jobs in Vietnam
Remote Technical Support Agent - Software Solutions
38000 Thai Binh , Thai Binh
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Our client, a leading provider of innovative software solutions for businesses, is searching for a skilled and customer-focused Remote Technical Support Agent. This role is fully remote, allowing you to assist clients from anywhere.
As a Remote Technical Support Agent, you will be the first line of defense for our clients encountering technical issues with our software products. Your primary responsibilities will include:
The ideal candidate will possess:
As a Remote Technical Support Agent, you will be the first line of defense for our clients encountering technical issues with our software products. Your primary responsibilities will include:
- Providing timely and effective technical assistance to customers via phone, email, and remote desktop sessions.
- Diagnosing, troubleshooting, and resolving software-related issues, including installation problems, configuration errors, and user errors.
- Guiding users through step-by-step solutions to technical problems, ensuring clear and concise communication.
- Escalating complex or unresolved issues to higher-level support teams or development departments with detailed documentation.
- Documenting all support interactions, troubleshooting steps, and resolutions in the ticketing system.
- Contributing to the knowledge base by creating and updating support articles, FAQs, and tutorials.
- Identifying recurring technical issues and providing feedback to the product development team for improvement.
- Maintaining a high level of customer satisfaction through professional and empathetic support.
- Adhering to service level agreements (SLAs) for response and resolution times.
- Staying up-to-date with product updates, new features, and technical documentation.
- Participating in ongoing training sessions to enhance technical and soft skills.
The ideal candidate will possess:
- Proven experience in technical support or a similar customer service role, preferably with software products.
- Strong knowledge of operating systems (Windows, macOS) and common software applications.
- Excellent troubleshooting and problem-solving skills, with the ability to diagnose technical issues systematically.
- Outstanding communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
- Familiarity with remote support tools and ticketing systems (e.g., Zendesk, Jira Service Desk).
- Ability to work independently, manage time effectively, and handle multiple support requests simultaneously in a remote environment.
- A patient and customer-centric approach to problem-solving.
- High school diploma or equivalent; a degree or certification in IT, Computer Science, or a related field is a plus.
- Reliable high-speed internet connection and a dedicated quiet workspace.
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0
Remote Customer Service and Technical Support Specialist
68000 My Tho, Tien Giang
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We are seeking dedicated and customer-focused Remote Customer Service and Technical Support Specialists to join our expanding team. This fully remote position offers the flexibility to assist our valued customers from the comfort of your home. You will be the primary point of contact for customers, providing exceptional support, resolving inquiries, and troubleshooting technical issues related to our products and services.
As a Remote Customer Service and Technical Support Specialist, your core responsibilities will include responding to customer inquiries via phone, email, and chat in a timely and professional manner. You will diagnose and resolve technical problems, guide customers through product features, and provide solutions to ensure their satisfaction. Maintaining a high level of customer service and building positive relationships are paramount.
Key duties involve accurately documenting customer interactions and issues in our CRM system. You will escalate complex technical problems to the appropriate teams when necessary, ensuring follow-up and resolution. Proactively identifying customer needs and providing helpful information or resources will be part of your daily tasks. Staying up-to-date with product knowledge and company policies is essential for providing effective support.
The ideal candidate possesses excellent communication and interpersonal skills, with a patient and empathetic approach to customer interactions. Previous experience in customer service or technical support is highly desirable. Strong problem-solving skills and the ability to troubleshoot technical issues are required. Familiarity with CRM software and ticketing systems is a plus. You should have a reliable internet connection and a quiet workspace conducive to providing excellent customer service.
We are looking for individuals who are highly motivated, adaptable, and committed to delivering outstanding customer experiences in a remote setting. If you are passionate about helping people, possess strong technical aptitude, and thrive in a customer-centric environment, we encourage you to apply for this exciting remote opportunity.
As a Remote Customer Service and Technical Support Specialist, your core responsibilities will include responding to customer inquiries via phone, email, and chat in a timely and professional manner. You will diagnose and resolve technical problems, guide customers through product features, and provide solutions to ensure their satisfaction. Maintaining a high level of customer service and building positive relationships are paramount.
Key duties involve accurately documenting customer interactions and issues in our CRM system. You will escalate complex technical problems to the appropriate teams when necessary, ensuring follow-up and resolution. Proactively identifying customer needs and providing helpful information or resources will be part of your daily tasks. Staying up-to-date with product knowledge and company policies is essential for providing effective support.
The ideal candidate possesses excellent communication and interpersonal skills, with a patient and empathetic approach to customer interactions. Previous experience in customer service or technical support is highly desirable. Strong problem-solving skills and the ability to troubleshoot technical issues are required. Familiarity with CRM software and ticketing systems is a plus. You should have a reliable internet connection and a quiet workspace conducive to providing excellent customer service.
We are looking for individuals who are highly motivated, adaptable, and committed to delivering outstanding customer experiences in a remote setting. If you are passionate about helping people, possess strong technical aptitude, and thrive in a customer-centric environment, we encourage you to apply for this exciting remote opportunity.
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1
Technical Support Specialist
81000 Bien Hoa, Dong Nai
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Our client is looking for a dedicated and customer-focused Technical Support Specialist to join their team in **Bien Hoa, Dong Nai, VN**. This role is essential for providing timely and effective technical assistance to our customers. You will be the first point of contact for customers experiencing technical issues, diagnosing problems, and guiding them through solutions. The ability to communicate complex technical information clearly and patiently is paramount.
Key Responsibilities:
Key Responsibilities:
- Respond to customer inquiries and support requests via phone, email, and chat.
- Diagnose and troubleshoot hardware, software, and network issues.
- Guide customers through step-by-step solutions to resolve technical problems.
- Escalate unresolved issues to appropriate internal teams or specialists.
- Document all customer interactions and technical issues accurately in the ticketing system.
- Create and maintain knowledge base articles and FAQs to assist customers and internal teams.
- Provide feedback on product issues and potential improvements to the development team.
- Follow standard procedures for issue resolution and escalation.
- Ensure a high level of customer satisfaction by providing prompt, accurate, and friendly support.
- Participate in team meetings and training sessions to enhance technical skills and product knowledge.
- Adhere to service level agreements (SLAs) for response and resolution times.
- Proven experience in a technical support or customer service role.
- Strong knowledge of computer hardware, software applications, operating systems (Windows, macOS), and basic networking concepts.
- Excellent problem-solving and diagnostic skills.
- Exceptional communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
- Patience and a customer-centric approach.
- Ability to multitask and manage time effectively.
- Familiarity with ticketing systems (e.g., Zendesk, Jira Service Desk) is a plus.
- High school diploma or equivalent; technical certifications or associate's degree preferred.
- Good understanding of local customer needs and common technical issues in the **Bien Hoa, Dong Nai, VN** area.
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2
Technical Support Specialist
300000 Thai Binh , Thai Binh
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Our client is seeking a motivated and customer-focused Technical Support Specialist to join their IT support team in Thai Binh, Thai Binh, VN . This role is critical for providing timely and effective technical assistance to internal users and external customers. You will be responsible for troubleshooting hardware, software, and network issues, diagnosing problems, and implementing solutions to ensure smooth operation of IT systems. The ideal candidate will possess a strong understanding of common operating systems (Windows, macOS), office productivity software, and basic networking principles. Excellent communication and interpersonal skills are essential for interacting with users of varying technical expertise. You should be patient, empathetic, and dedicated to resolving customer issues efficiently. Responsibilities include responding to support requests via phone, email, or ticketing systems, documenting issues and resolutions, and escalating complex problems to higher-level support teams when necessary. You will also be involved in setting up and configuring new user accounts and equipment, as well as performing routine system maintenance and updates. The ability to work independently and manage multiple support tickets simultaneously is crucial. You will contribute to the improvement of support processes and documentation, creating knowledge base articles and FAQs to empower users. This role requires a problem-solver with a keen eye for detail and a commitment to providing exceptional customer service. You will be a key point of contact for technical issues, playing a vital role in maintaining user satisfaction and operational efficiency within the organization. A passion for technology and a desire to continuously learn and expand technical knowledge are highly valued.
Qualifications:
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree in Computer Science, IT, or a related field is preferred.
- Minimum of 2 years of experience in technical support or a similar IT role.
- Proficiency in troubleshooting common hardware, software, and network issues.
- Experience with operating systems (Windows, macOS) and standard business applications.
- Familiarity with ticketing systems and remote support tools.
- Excellent problem-solving and analytical skills.
- Strong customer service and communication skills (verbal and written).
- Ability to explain technical concepts clearly to non-technical users.
- Patience and a calm demeanor when dealing with frustrated users.
- Team player mentality with the ability to work independently.
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3
Technical Support Specialist
30000 Pleiku, Gia Lai
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Our client is seeking a dedicated and customer-focused Technical Support Specialist to join their expanding service team in **Pleiku, Gia Lai, VN**. This role involves providing first-line technical assistance to customers, resolving inquiries, and ensuring a positive user experience with their products and services. The ideal candidate will have excellent communication skills, a knack for problem-solving, and a patient and helpful demeanor. You will be a crucial point of contact for customer support needs.
Key Responsibilities:
Qualifications:
This position offers a great opportunity for career growth in technical support, competitive compensation, and the chance to work in a dynamic team in Pleiku.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Diagnose and troubleshoot technical issues related to software, hardware, or services.
- Provide clear and concise instructions to customers to resolve their technical problems.
- Escalate complex issues to higher-level support or relevant departments when necessary.
- Maintain accurate records of customer interactions, issues, and resolutions in the ticketing system.
- Develop and update technical documentation, FAQs, and knowledge base articles.
- Identify recurring issues and provide feedback to product development teams for improvements.
- Assist customers with account setup, configuration, and basic usage questions.
- Ensure customer satisfaction by delivering prompt and effective technical support.
- Adhere to service level agreements (SLAs) and departmental performance standards.
- Stay updated on product knowledge and company policies.
- Troubleshoot connectivity issues, software errors, and hardware malfunctions.
- Guide customers through installation and setup processes.
- Provide assistance during product updates and maintenance periods.
- Contribute to a positive team environment and share best practices.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field is preferred.
- Minimum of 2 years of experience in technical support or customer service.
- Proficiency in troubleshooting common software and hardware issues.
- Familiarity with operating systems (Windows, macOS, Linux) and common applications.
- Excellent verbal and written communication skills.
- Strong listening and interpersonal skills.
- Ability to explain technical concepts in a simple and understandable way.
- Patience and empathy when dealing with customers facing technical difficulties.
- Proficiency with helpdesk software and ticketing systems.
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP) is a plus.
- Ability to multitask and manage time effectively in a fast-paced environment.
- A genuine passion for helping people and resolving technical challenges.
This position offers a great opportunity for career growth in technical support, competitive compensation, and the chance to work in a dynamic team in Pleiku.
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4
Technical Support Specialist
550000 Hoa Sơn
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Our client is seeking a dedicated and knowledgeable Technical Support Specialist to join their growing team. This role is based in **Quy Nhon, Binh Dinh, VN** and requires the ability to work on-site to directly support our user base and resolve technical issues. You will be the primary point of contact for users experiencing hardware, software, or network problems. Your responsibilities will include diagnosing and resolving technical issues remotely and in person, installing and configuring computer hardware and software, and guiding users through step-by-step solutions. You will also be responsible for documenting all support requests and resolutions in a ticketing system, escalating complex issues to appropriate IT teams, and contributing to the development of IT support documentation and knowledge bases. The ideal candidate will have a strong understanding of computer systems, networks, and common software applications. Excellent customer service skills, patience, and a methodical approach to problem-solving are essential. We are looking for someone who is eager to learn, possesses strong troubleshooting abilities, and can communicate technical information clearly to non-technical users. Prior experience in a technical support role or a relevant IT certification is highly desirable. You will be part of a collaborative IT department focused on ensuring the smooth operation of our technological infrastructure and providing exceptional support to our employees. The opportunity to work within a stable company and develop your technical skills in a supportive environment is a key aspect of this role. You will be instrumental in maintaining the productivity and satisfaction of our internal teams by addressing their technical challenges promptly and effectively.
Responsibilities:
Responsibilities:
- Provide first-level technical support to end-users for hardware, software, and network issues.
- Diagnose and resolve technical problems efficiently and effectively.
- Install, configure, and maintain computer hardware, software, and peripherals.
- Guide users through troubleshooting steps via phone, email, or in-person.
- Document all support activities, resolutions, and user feedback in a ticketing system.
- Escalate unresolved issues to senior IT staff or relevant departments.
- Assist in managing IT inventory and asset tracking.
- Contribute to the creation and maintenance of IT support documentation and FAQs.
- Adhere to IT policies and procedures for system security and data protection.
- Proven experience in a technical support or IT helpdesk role.
- Solid understanding of computer hardware, operating systems (Windows, macOS), and common software applications.
- Familiarity with networking concepts (TCP/IP, DNS, DHCP).
- Excellent troubleshooting and problem-solving skills.
- Strong customer service and communication skills.
- Ability to explain technical issues to non-technical users.
- Experience with ticketing systems is a plus.
- Relevant IT certifications (e.g., CompTIA A+) are advantageous.
- High school diploma or equivalent required; Associate's or Bachelor's degree in IT or a related field is preferred.
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5
Technical Support Specialist
70000 An Thanh
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Job Description
Our client is seeking a dedicated and skilled Technical Support Specialist to join our fully remote customer service team. This role is critical in providing timely and effective technical assistance to our users, ensuring a positive customer experience. You will be responsible for troubleshooting software and hardware issues, guiding users through problem-solving processes, and escalating complex issues when necessary. The ideal candidate will have excellent communication skills, a strong technical aptitude, and a patient, customer-focused approach.
Key responsibilities include responding to customer inquiries via phone, email, and chat in a professional and efficient manner. You will diagnose and resolve technical problems related to our products or services, document support interactions, and maintain a knowledge base of common issues and solutions. This position requires the ability to explain technical concepts clearly to non-technical users.
The Technical Support Specialist will work collaboratively with other support team members and engineering departments to identify recurring issues and contribute to product improvements. You will be expected to stay updated on product knowledge and technical advancements. This role demands strong problem-solving skills, the ability to multitask, and a commitment to providing exceptional customer service. If you are a tech-savvy individual with a passion for helping others and thrive in a remote work environment, this is an excellent opportunity to join our supportive and dynamic team.
Key responsibilities include responding to customer inquiries via phone, email, and chat in a professional and efficient manner. You will diagnose and resolve technical problems related to our products or services, document support interactions, and maintain a knowledge base of common issues and solutions. This position requires the ability to explain technical concepts clearly to non-technical users.
The Technical Support Specialist will work collaboratively with other support team members and engineering departments to identify recurring issues and contribute to product improvements. You will be expected to stay updated on product knowledge and technical advancements. This role demands strong problem-solving skills, the ability to multitask, and a commitment to providing exceptional customer service. If you are a tech-savvy individual with a passion for helping others and thrive in a remote work environment, this is an excellent opportunity to join our supportive and dynamic team.
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6
Technical Support Specialist
550000 Hoa Sơn
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Job Description
Our client is seeking a motivated and customer-focused Technical Support Specialist to join their expanding team. This is a fully remote role, providing essential technical assistance and troubleshooting for their diverse user base. The ideal candidate will have a strong aptitude for technology, excellent problem-solving skills, and a passion for delivering outstanding customer service. You will be responsible for diagnosing and resolving software and hardware issues, guiding users through solutions, and maintaining a high level of customer satisfaction.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Provide first-level technical support via phone, email, and chat to end-users.
- Diagnose and resolve hardware, software, and network issues efficiently.
- Guide users through step-by-step solutions for technical problems.
- Escalate complex issues to higher-level support teams when necessary.
- Maintain accurate records of customer interactions, issues, and resolutions in the ticketing system.
- Create and update knowledge base articles and FAQs to assist users.
- Install, configure, and troubleshoot software applications and operating systems.
- Assist with hardware setup, maintenance, and repair.
- Identify trends in customer issues and provide feedback to development teams for product improvement.
- Ensure timely and effective resolution of customer support requests.
- Adhere to established service level agreements (SLAs) for response and resolution times.
- Provide remote assistance to users, utilizing remote desktop tools.
- Stay up-to-date with product knowledge and technical advancements.
- Contribute to a positive and collaborative team environment.
- Proactively identify opportunities to improve the customer support process.
Qualifications:
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
- Minimum of 2 years of experience in technical support or a similar customer-facing IT role.
- Strong knowledge of operating systems (Windows, macOS, Linux).
- Familiarity with common software applications and productivity suites.
- Excellent troubleshooting and problem-solving skills.
- Exceptional communication and interpersonal skills, with a patient and empathetic approach.
- Ability to explain technical concepts clearly to non-technical users.
- Experience with remote support tools (e.g., TeamViewer, AnyDesk).
- Knowledge of basic networking concepts (TCP/IP, DNS, DHCP).
- Ability to work independently and manage time effectively in a remote setting.
- Customer service orientation and a commitment to user satisfaction.
- Ability to multitask and manage multiple support tickets simultaneously.
- Relevant certifications (e.g., CompTIA A+, ITIL) are a plus.
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7
Technical Support Specialist
06000 Thai Binh , Thai Binh
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Our client is looking for a dedicated and technically adept Technical Support Specialist to provide exceptional customer service and resolve IT-related issues for their user base. This role operates in a fully remote capacity, requiring excellent communication skills and self-discipline. You will be the first point of contact for customers seeking technical assistance, diagnosing and troubleshooting hardware, software, and network problems through various channels, including phone, email, and chat. Responsibilities include guiding users through step-by-step solutions, documenting all support activities and resolutions in a ticketing system, escalating complex issues to higher-level support teams when necessary, and contributing to the knowledge base by creating helpful articles and FAQs. The ideal candidate will have a strong understanding of operating systems (Windows, macOS), common software applications, and basic networking concepts. Experience with remote support tools and customer relationship management (CRM) software is highly valued. We are seeking individuals who are patient, empathetic, and possess a genuine desire to help others. Strong analytical and problem-solving skills are essential to quickly identify and resolve issues. This is a remote-first position, meaning all work is performed from your home office, offering flexibility and eliminating the need for commuting. You will be part of a collaborative and supportive virtual team, focused on delivering outstanding technical support. If you thrive in a remote environment and have a passion for technology and customer satisfaction, we encourage you to apply.
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8
Technical Support Specialist
55000 Hoa Sơn
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Our client is looking for a highly skilled and customer-focused Technical Support Specialist to join our fully remote Customer Service & Helpdesk team. In this critical role, you will provide expert technical assistance and solutions to our diverse client base. Your responsibilities will include troubleshooting hardware and software issues, guiding users through technical processes, and resolving customer queries efficiently and professionally. You will manage incoming support requests via phone, email, and chat, ensuring timely and accurate resolution. The ideal candidate will possess a strong technical aptitude, excellent problem-solving skills, and a deep understanding of common IT issues and solutions. Proficiency in customer relationship management (CRM) software and remote support tools is essential. We are seeking an individual with exceptional communication skills, patience, and a genuine passion for helping others. The ability to explain technical concepts in a clear and understandable manner is paramount. This position requires strong self-discipline, excellent time management, and the ability to work independently in a remote setting while collaborating effectively with team members. We are committed to providing outstanding customer service and are looking for individuals who share this commitment. This is an excellent opportunity to grow your technical support career with a forward-thinking company. Join our supportive remote team and make a real difference for our customers.
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