795 Support Analyst jobs in Vietnam

**Database Support Analyst**
Under guidance, you will be responsible for creating and maintaining the IQVIA database and audit reports for our customers in the healthcare and pharmaceutical industry. These reports are used by our clients to make key marketing decisions on their business strategy, market forecast, pricing.etc.
**Responsibilities**
+ Assures the accuracy and timeliness of additions and modifications to the common master file through input from internal and external sources, while understanding the impact of the maintenance on all stakeholders.
+ Resolves assigned file code database exceptions through setup and/or maintenance within the file.
+ Ensures all maintenance performed conforms to rules and protocols.
+ Makes daily verification of maintenance performed, application of corrections as needed.
+ Makes decisions independently and assures that they follow the protocols.
+ Visually monitors data for any trends in the monthly and quarterly client information.
+ Maintains documentation of quality control procedures.
**Qualifications**
+ Bachelor's Degree or High School Diploma with 2 - 4 years of relevant expeirnece
+ Experience using mainframe tools such JCL, SAS and IQVIAPACT Pref
+ Proficiency in Windows applications (Excel, Word, Access, PowerPoint, etc.) and MS SQL
+ Good analytical and problem solving skills.
+ Good understanding of the pharmaceutical industry and diagnoses trends.
+ Ability to identify/eliminate repetitive problems and standardize the processes by using existing research tools and/ or help in developing new tools.
+ Proficiency in English (written and verbal)
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide.
To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.
EEO Minorities/Females/Protected Veterans/Disabled

**Who are we?**:
**Amaris Consulting** is an independent technology consulting firm providing guidance and solutions to businesses. With more than 1000 clients across the globe, we have been rolling out solutions in major projects for over a decade - this is made possible by an international team of 6000 people spread across 5 continents and more than 60 countries. Our solutions focus on four different Business Lines: Information System & Digital, Telecom, Life Sciences and Engineering. We’re focused on building and nurturing a top talent community where all our team members can achieve their full potential. Amaris is your steppingstone to cross rivers of change, meet challenges and achieve all your projects with success.

**Brief Call**: Our process typically begins with a brief virtual/phone conversation to get to know you! The objective? Learn about you, understand your motivations, and make sure we have the right job for you!

**Interviews** (the average number of interviews is 3 - the number may vary depending on the level of seniority required for the position). During the interviews, you will meet people from our team: your line manager of course, but also other people related to your future role. We will talk in depth about you, your experience, and skills, but also about the position and what will be expected of you. Of course, you will also get to know Amaris: our culture, our roots, our teams, and your career opportunities!

**Case study**: Depending on the position, we may ask you to take a test. This could be a role play, a technical assessment, a problem-solving scenario, etc.

We look forward to meeting you!
**Job description**:
**ABOUT THE JOB**:

- Provide end-users with technical production support running on the RPA platform
- Conduct RPA code and process reviews to ensure the highest level of quality
- Act as a system administrator of the RPA system
- Provide training and support directly to end-users
- Follow department processes and procedures and make recommendations to improve these processes (if any)
- Participate in identifying business process automation requirements and supports creation of solutions

**ABOUT YOU**:

- Academic degree in Information Technology or any related fields
- Basic experience with one of scripting/programming languages
- Good written and oral communication skills in English
- Some infrastructure or server administration experience is a plus
- Prior experience working on RPA (UiPath) is a big plus
- Ability to work with different teams within the company

**EQUAL OPPORTUNITY**:

Job description
ABOUT THE JOB
Provide end-users with technical production support running on the RPA platform
Conduct RPA code and process reviews to ensure the highest level of quality
Act as a system administrator of the RPA system
Provide training and support directly to end-users
Follow department processes and procedures and make recommendations to improve these processes (if any)
Participate in identifying business process automation requirements and supports creation of solutions
ABOUT YOU
Academic degree in Information Technology or any related fields
Basic experience with one of scripting/programming languages
Good written and oral communication skills in English
Some infrastructure or server administration experience is a plus
Prior experience working on RPA (UiPath) is a big plus
Ability to work with different teams within the company
EQUAL OPPORTUNITY

Who are we?
Amaris Consulting is an independent technology consulting firm providing guidance and solutions to businesses. With more than 1000 clients across the globe, we have been rolling out solutions in major projects for over a decade - this is made possible by an international team of 6000 people spread across 5 continents and more than 60 countries. Our solutions focus on four different Business Lines: Information System & Digital, Telecom, Life Sciences and Engineering. We’re focused on building and nurturing a top talent community where all our team members can achieve their full potential. Amaris is your steppingstone to cross rivers of change, meet challenges and achieve all your projects with success.

**Brief Call**: Our process typically begins with a brief virtual/phone conversation to get to know you! The objective? Learn about you, understand your motivations, and make sure we have the right job for you!

Interviews (the average number of interviews is 3 - the number may vary depending on the level of seniority required for the position). During the interviews, you will meet people from our team: your line manager of course, but also other people related to your future role. We will talk in depth about you, your experience, and skills, but also about the position and what will be expected of you. Of course, you will also get to know Amaris: our culture, our roots, our teams, and your career opportunities!

**Case study**: Depending on the position, we may ask you to take a test. This could be a role play, a technical assessment, a problem-solving scenario, etc.

We look forward to meeting you!

**IT Support Analyst (Frontend)**:
GFT Technologies Vietnam
- Ứng Tuyển

IT Support English iOS
- Đăng nhập để xem mức lương
- 29A Nguyen Dinh Chieu, District 1, Ho Chi Minh- Xem bản đồ- Linh hoạt- 4 giờ trước

**3 Lý Do Để Gia Nhập Công Ty**:

- We build a professional & fun working environment.
- We focus on your growth, yes the long-term growth.
- We develop the future-ready digital bank platform.

**Mô Tả Công Việc**:
As our IT Support Analyst, you will assist our employees with the installation, configuration, and ongoing usability of laptop computers, mobile phones, peripheral equipment, and software within established standards and guidelines. This will include supporting the growing UK region in addition to employees located remotely around the Globe. Our IT Support Analyst will also be able to resolve technical problems with desktop computing equipment and software.
- Assisting employees with their computer laptop systems
- Providing computer support services both for software and hardware
- Testing computers and ensuring that computer systems are functioning properly
- Identifying and solving any problems that affect computer operating systems
- Individual assessments of computer systems to identify the problem(s)
- Help in the examination of network servers equipment and maintenance
- Maintenance and upgrading of computer systems or offering recommendations on upgrades needed
- On-going training of our employees and through our induction program
- Maintaining other computer peripheral devices such as printers and solving printing problems if they arise

**Yêu Cầu Công Việc**:

- Good English both verbal and written skills
- Detail-oriented and enjoys maintaining and improving on technology processes
- Be able to follow through tasks to completion and has good time management skills and is comfortable taking the initiative and solving problems - you are a go-getter
- Will readily jump in to help with large projects, but is equally happy with daily tasks and believes that no project is too small to do well
- Interested in assisting GFT’s company culture efforts: you are caring, collaborative, creative, courageous, and committed
- Have excellent interpersonal and communication skills and is experienced and enjoy dealing with clients/users at all levels.
- Be able to prioritize and multi-task.
- To succeed in this role you will be self-motivated with good organizational and time management skills to effectively cover all areas of responsibility.
- Skills Required In The Following Areas: Desktop, Windows 10, Microsoft Office 365, MacOS, Apple iOS (iPad & iPhone)

**Tại Sao Bạn Sẽ Yêu Thích Làm Việc Tại Đây**:
**HR benefits**
- Competitive salary
- Salary band per level and employee benefits are reviewed once per year
- 13th-month salary prorated depending on the employee’s length of service (within a calendar year), paid with the December salary
- Monthly lunch allowance: 700,000 VND/employee
- Parking: GFT covers the monthly parking fee for employee motorbikes
- Performance evaluation is once per year, for 2 purposes:
> Performance bonus > Salary increments

**Talent retention policy** (Retention bonus)
- 2-year anniversary = 0.5x monthly salary
- 3-year anniversary = 1x monthly salary
- 5-year anniversary = 2x monthly salary
- Paid with salary of month of anniversary.

**Health care**
- Private health insurance: including accident, outpatient, in-patient, maternity, and dental for all permanent employees who pass 2-month probation.
- Optical: expense claim for eyewear
- Annual health check-ups.

**Vacation**
- Maximum 18-day vacation leave/year (with the ability to carry over 05 days till 31st March of the following year)
- Adding one more annual leave day for each two-year anniversary.

**Healthy lifestyle**
- Sports and hobby clubs: company has an annual fund for fitness activities, which is allocated per month as team’s vote.
- Range of healthy snacks, tea, coffee, milk and beer on tap:
> Tea, coffee and milk are available at pantry area - WeWork
> Beer is available at pantry area - WeWork
> Snack is available in GFT office.

**Social**
- Company townhall: each 6 weeks
- Monthly team lunch at restaurants
- Monthly team engagement activities: one activity per month
- CSR activities: as per company’s CSR guideline and practice
- Hackathon: once per year
- Onsite tour/training courses at other GFT offices and client’s destination overseas (where applicable).

Department Operations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
- As a Seller Support Analyst, your primary role is to assist your line manager in monitoring the overall performance of the Seller support team and providing insights and recommendations for continuous improvement projects. Your main responsibilities include (but not limited to):
- 1/ Performance Continuous Improvement (80%):
- Conducting data analysis to generate insights for routine operations, key projects, and automating daily reports.
- Translating data into valuable insights and presenting results and recommendations.
- Monitoring performance, conducting deep dives, and proposing improvements.
- Regularly reviewing and analyzing key metrics to develop reports, drive continual optimization, and enhance Seller performance efficiency.
- 2/ Reporting & project management: (20%)- Creating and designing presentations to update upper management on project status and performance, ensuring data accuracy and consistency.
- Performing other duties as assigned by the line manager.

**Requirements**:

- To excel in this role, you should possess the following qualifications and skills:
- Attention to detail, strong data analysis skills, and effective communication abilities.
- Proficiency in Excel/Google Sheets and PowerPoint/Google Slides.
- Familiarity with technical tools such as SQL/Python is advantageous.
- Fluency in English and Vietnamese, both written and verbal.
- Excellent stakeholder management skills.
- Experience in data-driven project management and implementation is highly desirable.
- Minimum of 2 years of experience in any positions related to Data Analysis, Project Management, and Coordination; experience in e-commerce logistics is a plus.
- Desire to learn and understand how the world works.

Contract:     Fixed-Term
Company Overview

As a leading global technology solutions provider to the investment management industry, Confluence helps clients solve complex investment data challenges across the front, middle and back office. From innovative portfolio analytics to regulatory and financial reporting solutions, Confluence invests in the latest technology and data and in its team of industry experts to meet the evolving needs of asset managers and service providers. Headquartered in Pittsburgh, PA, Confluence services over 400 clients in 40 countries, with locations across Europe, North America, South Africa, Australia and Asia.

Role Description 

Seeking highly motivated individuals who can self-manage but also excel working within global professional service teams. Individuals need to be able to use critical problem-solving skills to define, execute, and drive solutions to completion. Individuals need to be able to adapt in a fast-paced environment whilst completing project deliverables across multiple client projects, on time and within budget. In addition, individuals that have a familiarity with computer science or fintech market knowledge are preferred. 

Primary Responsibilities

• Complete assigned tasks/projects and tickets (as applicable) on time and to the defined quality standards.  
li>Learn and use the Confluence solutions, tools, and processes to meet the requirements of internal and external clients.   < i>Collaborate with team members to ensure deliverables are met.   < i>Participate in simple solution design, configuration, testing and documentation activities, as applicable.   < i>Flexible work hours to support 24/7 client coverage. (Some positions may require a different working pattern).   < i>Always communicate with stakeholders/partners in a competent and professional manner.   < i>Ensure smooth and efficient post-implementation for all clients/products, with specific focus on Financial Reporting
• Communicate client satisfaction and plans to resolve any major outstanding issues to management
• Resolve client issues with Confluence software solutions
• Ensure that all client opportunities and issues are addressed in a timely manner
• Manage deployment of custom work and/or deliverables
• Demonstrate Subject Matter Expertise in one or more Confluence software solutions
• Other duties as assigned

**Mô tả công việc**:
(Mức lương: 8 - 10 triệu VNĐ)
2.4.1 Ensure that activities related to network, computer, server systems, IT devices of company is controlled, solved timely and aligned with regulation:

- Give assist timely to relevant persons to make business activities uninterrupted.
- Manage internal network of company.
- Manage server, network systems, PC/Laptop, data center.
- Manager other IT devices of company.
- Keep technical documents of device in good condition.
- Solve problems of server, LAN/WAN, PC/Laptop, Data center.
- Maintain, improve device periodically.
- Propose maintain solutions, improving systems, considering agencies as requirement.

2.4.2 Ensure that Handheld device will be managed as regulation.

2.4.3 Other tasks/jobs from Finance Accounting & Service Manager.
- Documents updated, filed, managed and kept in safe, good condition.
- Reports and tasks finished timely and exactly.

**Chức vụ**: Thực Tập Sinh

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:

- Chế độ bảo hiểm
- Phụ cấp
- Đồng phục
- Chế độ thưởng
- Chăm sóc sức khỏe
- Đào tạo
- Tăng lương
- Nghỉ phép năm

**Yêu cầu bằng cấp (tối thiểu)**: Cao Đẳng

**Yêu cầu công việc**:
1. Competence requirement:

- Fluent to communicate in English.
- Experience in solving softwares/hardwares problems.
- Have knowledge about SQL software is priority
- Have knowledge about SAP ERP software is priority.
- Have knowledge about Distributor Management System is priority.

2. Age / Gender / Personality:

- Male aged from 23and over.
- Integrity and honesty, highly self-confidence is required.
- Confidentiality is required.
- Service - spirit is required, responsibility, professional, hard working.
- Positive thinking, attitude, Observant, analyze, organize and coordinate work efficiently.
- Work independently and effectively toward.
- Strong commitment to business ethics.

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Chăm Sóc Khách Hàng,CNTT - Phần Cứng,IT Helpdesk,IT Support

Cao Đẳng
Không yêu cầu

**Mô tả công việc**:
(Mức lương: Thỏa thuận)
Support to set up and create Account for old/new Client on System

Processing orders on system and Reconciliation: Verifying orders, including customers' personal information and payment details; Receiving and processing purchase orders on system; Liaise with other departments to ensure timely deliveries; Issuing sales transaction invoices with accounting team

Processing orders with payment via Payoo: Verification of price & fees according to regulations

Processing orders on Ecommerce: Track, check to receive orders from customers buying online. Processing orders for delivery

Make sales reports and redemption reports for Sales Team or Client

Track orders running campaign, interact with related departments to collect acceptance data, provide accounting to perform payment reconciliation

After-sales services: Receive and support the internal handling of product
- related after providing to customers at customer's request. Problem solving for any issues might occur - cooperate/align with Sales before acting

Handle requests for other tasks as directed by Line management or Superior management

**Chức vụ**: Nhân Viên/Chuyên Viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:
Quality work environment, flexibility, being innovative and rewarded for efforts.

Full paid in probation.

12 days annual leave, up to maximum 17 days.

Social insurance and Bao Viet Healthcare insurance.

Good chance to study and develop a career path stably

**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề

**Yêu cầu công việc**:
Minimum 03-04 years of experience at relevant positions; Proven work experience as a Sales administrator or Sales support agent

Hands on experience with CRM software, handle Order on system and MS Office (MS Excel in particular); Proficiency with word processing and spreadsheet software

Advanced knowledge of administrative recordkeeping

Familiarity with sales reports and sales records

Excellent organizational and multitasking skills

Ability to work under strict deadlines

Careful and detail-oriented

Honest and trustworthy

Honest communication, team player, comfortable dealing with middle management at large International and Vietnamese corporations if any

Basic English is required

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Chăm Sóc Khách Hàng,Kinh Doanh/Bán Hàng,Tư Vấn Bán Hàng

Trung cấp - Nghề
Không yêu cầu

Our client is seeking an experienced Lead Mining Operations Analyst to provide crucial support and analysis for their global mining operations. This is a fully remote role, offering the flexibility to work from anywhere while contributing to the efficiency and productivity of our client's key mining sites. You will be responsible for analyzing operational data, identifying trends, developing performance metrics, and providing actionable insights to improve mining processes. Key responsibilities include monitoring equipment performance, optimizing production schedules, conducting cost analysis, and collaborating with site managers and engineers to implement operational improvements. The ideal candidate will have a strong background in mining engineering or a related field, coupled with extensive experience in data analysis and operational performance management. Proficiency in mining-specific software and data visualization tools (e.g., Tableau, Power BI) is essential. You should possess excellent analytical, problem-solving, and communication skills, with the ability to interpret complex data and present findings clearly to diverse audiences. A Bachelor's degree in Mining Engineering, Operations Management, or a related discipline is required, along with a minimum of 7 years of relevant experience in the mining industry. This role demands a proactive approach to identifying opportunities for efficiency gains and cost reductions. You will be a vital part of our client's remote support team, ensuring the smooth and optimized functioning of their mining activities worldwide. This is an excellent opportunity to leverage your analytical skills in a challenging and rewarding remote position.