779 Support Assistant jobs in Vietnam
Learning Support Assistant
Ho Chi Minh City
Nord Anglia Education
Posted today
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Job Description
**British International School, HCMC**
The **British International School, Ho Chi Minh City** is a Nord Anglia Education School. As the largest international school in Vietnam and a leading international school in South East Asia, we educate over 2,400 students from more than 55 countries. As one school operating from three campus sites in Ho Chi Minh City, the school provides a top quality British style education in first class facilities resourced to the highest level. The National Curriculum for England, IGCSE and the IB Diploma are taught to English-speaking students from the Early Years Foundation Stage to Year 13. The Secondary Campus currently serves around 1046 students from age 11-18 and is continuing to grow as larger year groups progress through the school.
Nord Anglia Education (NAE) is the world’s leading premium schools organisation, with campuses located across dozens of countries in the Americas, Europe, China, Southeast Asia, India and the Middle East. Together, our schools educate tens of thousands of students from kindergarten through to the end of secondary school. We are driven by one unifying philosophy: we are ambitious for our schools, students, teachers, staff and communities, and we inspire every child who attends an NAE school to achieve more than they ever imagined possible.
Every parent wants the best for their child — so do we. NAE schools deliver high quality, transformational education and ensure excellent academic outcomes by going beyond traditional learning. Our global scale enables us to recruit and retain world-leading teachers and to offer unforgettable experiences through global and regional events, while our engaging learning environments ensure all of our students love coming to school.
Founded in 1972 in the United Kingdom, the name Nord Anglia reflects the company’s beginnings in the north of England. NAE initially offered learning services such as English-as-a-foreign-language classes and grew during the 1980s by opening full-scale nurseries and kindergartens. In 1992, NAE opened its first international school, the British School of Warsaw. In the 2000s, the company began a strategic focus on premium international schools, with rapid growth in Asia, the Americas, China and across Europe and the Middle East. A truly international organisation, NAE now operates premium international schools worldwide. In July 2019, the company relocated its headquarters from Hong Kong to London, enabling even stronger growth in the future.
The school is currently looking to recruit a:
**Learning Support Assistant (LSA)**
Applications are invited from enthusiastic, qualified and experienced teachers Learning Support Assistants. A minimum of two years’ recent experience in a Teaching or Teaching Assistant or role working with students with Additional Educational Needs is essential.
**About the Department**
The Learning Support Team at Secondary works with students ranging from 11 to 18 years of age with mild to moderate learning needs. It is our mission to support the individual needs of all learners in order to allow them to reach their full potential. Our team plays a critical role, working with our staff teams, parents and professionals, to build a culture of understanding and support. We are a research-driven, ambitious and hard-working department that is moving into an exciting new chapter of our development.
Over recent years, The Secondary LS Team has grown in leaps and bounds, both in terms of its own capacity to support individual learning needs and as a part of our wider, whole-school AEN Team. We are looking for individuals to help us continue that growth, as we broaden our provision in Secondary and strengthen our whole school approach to supporting additional needs.
**Benefits**
When you join a Nord Anglia Education school, you join a global community of more than 13,000 people working together to support our students’ success. We offer you unsurpassed opportunities to innovate and develop best practice across our family, to access extensive professional development, and to gain exceptional experience and career development in our schools. At Nord Anglia, you will have opportunities to progress more, learn more, and collaborate more.
We offer career and development opportunities that come with being part of our global organisation. Nord Anglia University unites our team through a vibrant online platform, which harnesses the collective expertise of peers in an exchange of knowledge, ideas and best practice. We also provide extensive online and face-to-face professional development through Nord Anglia University to ensure that our teachers don’t just maintain their skills, they develop at the cutting edge of educational thinking.
Alongside great training and a competitive package, you’ll enjoy the chance to live and work in one of the world’s most vibrant cities.
As a Nord Anglia Education teacher, you enjoy the following benefits:
- A fast-pa
The **British International School, Ho Chi Minh City** is a Nord Anglia Education School. As the largest international school in Vietnam and a leading international school in South East Asia, we educate over 2,400 students from more than 55 countries. As one school operating from three campus sites in Ho Chi Minh City, the school provides a top quality British style education in first class facilities resourced to the highest level. The National Curriculum for England, IGCSE and the IB Diploma are taught to English-speaking students from the Early Years Foundation Stage to Year 13. The Secondary Campus currently serves around 1046 students from age 11-18 and is continuing to grow as larger year groups progress through the school.
Nord Anglia Education (NAE) is the world’s leading premium schools organisation, with campuses located across dozens of countries in the Americas, Europe, China, Southeast Asia, India and the Middle East. Together, our schools educate tens of thousands of students from kindergarten through to the end of secondary school. We are driven by one unifying philosophy: we are ambitious for our schools, students, teachers, staff and communities, and we inspire every child who attends an NAE school to achieve more than they ever imagined possible.
Every parent wants the best for their child — so do we. NAE schools deliver high quality, transformational education and ensure excellent academic outcomes by going beyond traditional learning. Our global scale enables us to recruit and retain world-leading teachers and to offer unforgettable experiences through global and regional events, while our engaging learning environments ensure all of our students love coming to school.
Founded in 1972 in the United Kingdom, the name Nord Anglia reflects the company’s beginnings in the north of England. NAE initially offered learning services such as English-as-a-foreign-language classes and grew during the 1980s by opening full-scale nurseries and kindergartens. In 1992, NAE opened its first international school, the British School of Warsaw. In the 2000s, the company began a strategic focus on premium international schools, with rapid growth in Asia, the Americas, China and across Europe and the Middle East. A truly international organisation, NAE now operates premium international schools worldwide. In July 2019, the company relocated its headquarters from Hong Kong to London, enabling even stronger growth in the future.
The school is currently looking to recruit a:
**Learning Support Assistant (LSA)**
Applications are invited from enthusiastic, qualified and experienced teachers Learning Support Assistants. A minimum of two years’ recent experience in a Teaching or Teaching Assistant or role working with students with Additional Educational Needs is essential.
**About the Department**
The Learning Support Team at Secondary works with students ranging from 11 to 18 years of age with mild to moderate learning needs. It is our mission to support the individual needs of all learners in order to allow them to reach their full potential. Our team plays a critical role, working with our staff teams, parents and professionals, to build a culture of understanding and support. We are a research-driven, ambitious and hard-working department that is moving into an exciting new chapter of our development.
Over recent years, The Secondary LS Team has grown in leaps and bounds, both in terms of its own capacity to support individual learning needs and as a part of our wider, whole-school AEN Team. We are looking for individuals to help us continue that growth, as we broaden our provision in Secondary and strengthen our whole school approach to supporting additional needs.
**Benefits**
When you join a Nord Anglia Education school, you join a global community of more than 13,000 people working together to support our students’ success. We offer you unsurpassed opportunities to innovate and develop best practice across our family, to access extensive professional development, and to gain exceptional experience and career development in our schools. At Nord Anglia, you will have opportunities to progress more, learn more, and collaborate more.
We offer career and development opportunities that come with being part of our global organisation. Nord Anglia University unites our team through a vibrant online platform, which harnesses the collective expertise of peers in an exchange of knowledge, ideas and best practice. We also provide extensive online and face-to-face professional development through Nord Anglia University to ensure that our teachers don’t just maintain their skills, they develop at the cutting edge of educational thinking.
Alongside great training and a competitive package, you’ll enjoy the chance to live and work in one of the world’s most vibrant cities.
As a Nord Anglia Education teacher, you enjoy the following benefits:
- A fast-pa
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0
Customer Support Specialist
000000 Rach Gia, Kien Giang
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Our client is seeking a dedicated and customer-focused Customer Support Specialist to join their dynamic team in Rach Gia, Kien Giang, VN. This role is crucial in ensuring client satisfaction by providing exceptional support and resolving inquiries efficiently. You will be the first point of contact for customers, offering assistance via phone, email, and chat. Your primary responsibilities will include understanding customer needs, troubleshooting issues, guiding users through product features, and escalating complex problems to the appropriate departments. We are looking for individuals with strong communication skills, patience, and a proactive approach to problem-solving. Previous experience in a customer service environment is highly advantageous, but we also welcome applications from motivated individuals eager to learn and grow within our organization. The ideal candidate will be adept at managing multiple tasks simultaneously and maintaining a high level of professionalism at all times. You will also be responsible for documenting customer interactions, maintaining accurate records, and contributing to the improvement of our support processes. This position offers a hybrid work model, providing a balance between in-office collaboration and remote flexibility. You will be expected to work from our Rach Gia, Kien Giang, VN office for a portion of the week, with the remainder of your time spent working remotely. This role requires a keen understanding of our product offerings and the ability to translate technical information into clear, understandable language for our diverse customer base. We believe in fostering a supportive team environment where continuous learning and development are encouraged. Join us and be a key player in delivering outstanding customer experiences.
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1
IT Support Specialist
20000 Phuong Son
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Our client is looking for a dedicated and customer-focused IT Support Specialist to provide technical assistance and support for our internal systems and end-users. This role involves diagnosing and resolving hardware, software, and network issues, ensuring smooth operation of IT infrastructure. You will be responsible for installing, configuring, and maintaining computer systems, printers, and other peripherals. Providing first-level technical support via phone, email, or in-person, and escalating complex issues to senior technicians when necessary are key duties. Maintaining accurate records of user requests and resolutions using a ticketing system is also essential. You will assist with user account management, password resets, and access control. Troubleshooting network connectivity problems, troubleshooting application issues, and performing regular system updates and maintenance are part of the daily routine. The ideal candidate will have a strong understanding of computer hardware, operating systems (Windows, macOS), and common software applications. Previous experience in an IT support role, preferably with a focus on helpdesk operations, is required. Possessing excellent customer service, communication, and problem-solving skills is crucial for this position. A degree or certification in Information Technology, Computer Science, or a related field is preferred. Familiarity with network protocols and basic IT security principles is beneficial. This role offers a great opportunity to gain valuable experience in IT support and contribute to the efficiency of our operations.
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2
Customer Support Specialist
50000 Thai Binh , Thai Binh
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We are seeking a friendly and efficient Customer Support Specialist to join our team. This role is based at our Thai Binh office, offering a supportive and collaborative work environment. You will be the primary point of contact for our customers, providing exceptional service and resolving inquiries across various channels, including phone, email, and chat. Your key responsibilities will include understanding customer needs, diagnosing issues, and providing accurate and timely solutions. You will troubleshoot technical problems, guide customers through product usage, and escalate complex issues to appropriate departments when necessary. Maintaining detailed records of customer interactions and transactions using our CRM system will be essential. You will also contribute to improving customer service processes by identifying recurring issues and suggesting solutions. Proactively engaging with customers to gather feedback and ensure their satisfaction will be a crucial aspect of your role. You will stay updated on product knowledge and company policies to provide accurate information. The ideal candidate will have excellent communication and active listening skills, with a genuine desire to help customers. Previous experience in customer service, technical support, or a related field is highly desirable. Strong problem-solving abilities and the capacity to remain calm and professional under pressure are essential. Familiarity with CRM software and helpdesk ticketing systems is a plus. You should be a team player with a positive attitude and a commitment to delivering outstanding customer experiences. This is a great opportunity to build your career in customer service within a growing organization in Thai Binh.
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3
Customer Support Specialist
200000 Phuong Son
WhatJobs
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Our client is looking for a dedicated and customer-focused Customer Support Specialist to join their vibrant team in Thai Nguyen, Thai Nguyen, VN . In this role, you will be the primary point of contact for customers, providing exceptional assistance and resolving inquiries via phone, email, and chat. Your goal will be to ensure a positive customer experience by addressing their needs promptly and professionally. Responsibilities include troubleshooting technical issues, guiding customers through product features, processing orders or requests, and escalating complex problems to the appropriate departments. You will maintain accurate customer records and document all interactions within the CRM system. A thorough understanding of the company's products and services is essential, along with the ability to communicate technical information clearly to a non-technical audience. You must possess excellent listening skills, patience, and a genuine desire to help people. This role requires strong problem-solving abilities and the capacity to multitask effectively in a fast-paced environment. You will collaborate with sales, technical, and product development teams to ensure customer satisfaction and contribute to the overall improvement of customer service processes. We are seeking individuals who are reliable, have a positive attitude, and are committed to delivering outstanding support. Training will be provided to ensure you have the knowledge and tools necessary to succeed. If you are passionate about customer service and thrive in a team-oriented setting, we encourage you to apply.
Responsibilities:
Responsibilities:
- Respond to customer inquiries via phone, email, and chat.
- Provide technical support and troubleshooting assistance.
- Guide customers through product usage and features.
- Process customer orders, requests, and feedback.
- Document all customer interactions in the CRM system.
- Escalate complex issues to relevant departments.
- Contribute to customer service process improvements.
- Maintain customer satisfaction through excellent support.
- High school diploma or equivalent; further education is a plus.
- Previous experience in customer service or a related field.
- Excellent communication and interpersonal skills.
- Strong problem-solving and multitasking abilities.
- Proficiency in using CRM software and support tools.
- Patience and empathy when dealing with customers.
- Ability to work effectively in a team environment.
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4
Customer Support Specialist
45000 Hoang Hoa
WhatJobs
Posted today
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Our client is looking for a dedicated and customer-focused Customer Support Specialist to join their expanding virtual support team. This role is crucial in providing exceptional assistance to our valued customers, resolving inquiries, and ensuring a positive user experience across all support channels. You will be the first point of contact for customers, handling a wide range of issues related to our products and services. This fully remote position requires excellent communication skills, a patient demeanor, and a strong ability to troubleshoot and provide effective solutions. You will be expected to maintain high standards of customer satisfaction while managing a steady volume of support requests.
Key responsibilities include:
Key responsibilities include:
- Responding promptly and professionally to customer inquiries via phone, email, and chat.
- Troubleshooting and resolving customer issues with a high degree of accuracy and efficiency.
- Providing detailed product information and technical support to customers.
- Escalating complex issues to the appropriate internal teams when necessary.
- Documenting all customer interactions and resolutions accurately in the CRM system.
- Identifying trends in customer issues and providing feedback to product development and quality assurance teams.
- Assisting customers with account management, order processing, and service requests.
- Maintaining a high level of product knowledge to effectively address customer needs.
- Proactively identifying opportunities to improve the customer support process and customer satisfaction.
- Building rapport and trust with customers through empathetic and helpful interactions.
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5
Technical Support Specialist
81000 Bien Hoa, Dong Nai
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Posted today
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Our client is looking for a dedicated and customer-focused Technical Support Specialist to join their team in **Bien Hoa, Dong Nai, VN**. This role is essential for providing timely and effective technical assistance to our customers. You will be the first point of contact for customers experiencing technical issues, diagnosing problems, and guiding them through solutions. The ability to communicate complex technical information clearly and patiently is paramount.
Key Responsibilities:
Key Responsibilities:
- Respond to customer inquiries and support requests via phone, email, and chat.
- Diagnose and troubleshoot hardware, software, and network issues.
- Guide customers through step-by-step solutions to resolve technical problems.
- Escalate unresolved issues to appropriate internal teams or specialists.
- Document all customer interactions and technical issues accurately in the ticketing system.
- Create and maintain knowledge base articles and FAQs to assist customers and internal teams.
- Provide feedback on product issues and potential improvements to the development team.
- Follow standard procedures for issue resolution and escalation.
- Ensure a high level of customer satisfaction by providing prompt, accurate, and friendly support.
- Participate in team meetings and training sessions to enhance technical skills and product knowledge.
- Adhere to service level agreements (SLAs) for response and resolution times.
- Proven experience in a technical support or customer service role.
- Strong knowledge of computer hardware, software applications, operating systems (Windows, macOS), and basic networking concepts.
- Excellent problem-solving and diagnostic skills.
- Exceptional communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
- Patience and a customer-centric approach.
- Ability to multitask and manage time effectively.
- Familiarity with ticketing systems (e.g., Zendesk, Jira Service Desk) is a plus.
- High school diploma or equivalent; technical certifications or associate's degree preferred.
- Good understanding of local customer needs and common technical issues in the **Bien Hoa, Dong Nai, VN** area.
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6
Customer Support Specialist
52000 Thuy Van
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Job Title: Customer Support Specialist
Location: Hue, Thua Thien–Hue, VN
We are seeking a friendly, patient, and professional Customer Support Specialist to join our team. This fully remote role is ideal for individuals who are passionate about helping customers and possess excellent communication skills. You will be responsible for addressing customer inquiries, resolving issues, and providing technical assistance via phone, email, and chat. Our goal is to ensure a positive customer experience by offering timely and effective support. The ideal candidate is a problem-solver, empathetic, and able to multitask efficiently. You will become an expert in our products/services and act as a crucial liaison between our customers and the company. We value a supportive team environment where you can grow your skills and career.
Responsibilities:
Qualifications:
Location: Hue, Thua Thien–Hue, VN
We are seeking a friendly, patient, and professional Customer Support Specialist to join our team. This fully remote role is ideal for individuals who are passionate about helping customers and possess excellent communication skills. You will be responsible for addressing customer inquiries, resolving issues, and providing technical assistance via phone, email, and chat. Our goal is to ensure a positive customer experience by offering timely and effective support. The ideal candidate is a problem-solver, empathetic, and able to multitask efficiently. You will become an expert in our products/services and act as a crucial liaison between our customers and the company. We value a supportive team environment where you can grow your skills and career.
Responsibilities:
- Respond to customer inquiries and resolve issues via phone, email, and chat in a timely and professional manner.
- Provide accurate information about products and services.
- Troubleshoot and diagnose customer problems, offering effective solutions.
- Escalate complex issues to appropriate departments when necessary.
- Maintain detailed records of customer interactions, transactions, comments, and complaints.
- Identify and communicate trends in customer issues to improve products and services.
- Follow communication procedures, guidelines, and policies.
- Ensure customer satisfaction and build strong customer relationships.
- Stay up-to-date with product knowledge and company policies.
- Participate in team meetings and training sessions.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Proven customer support experience or experience in a similar role.
- Excellent communication and interpersonal skills.
- Strong problem-solving and analytical abilities.
- Ability to remain calm and professional under pressure.
- Proficiency in using customer support software and tools.
- Familiarity with CRM systems.
- Good typing speed and computer proficiency.
- Ability to work independently and manage time effectively in a remote setting.
- A positive attitude and a passion for customer service.
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7
Customer Support Specialist
65000 Nha Trang, Khanh Hoa
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Job Description
Our client is looking for a motivated and customer-centric Customer Support Specialist to join their team. This role offers a hybrid work arrangement, combining remote flexibility with in-office collaboration. You will be the first point of contact for customers, providing assistance and resolving inquiries across various communication channels, including phone, email, and chat. Responsibilities include troubleshooting customer issues, guiding users through product features, and escalating complex problems to the appropriate departments. You will maintain accurate customer records and document all interactions. A key aspect of this role involves understanding customer needs and providing timely, effective solutions to ensure a positive customer experience. You will also contribute to building customer loyalty and satisfaction by delivering exceptional service. The ideal candidate will possess excellent communication skills, patience, and a friendly demeanor. Previous experience in customer service or a related field is preferred. Proficiency in CRM software and helpdesk ticketing systems is a plus. We are looking for an individual who is a quick learner, adaptable, and has a strong ability to multitask in a fast-paced environment. This is a great opportunity to develop your skills in customer relations and contribute to the success of our client's customer service operations. Your dedication to providing outstanding support will be highly valued. The successful applicant will demonstrate strong problem-solving skills and a commitment to customer satisfaction.
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8
Customer Support Specialist
39000 Thai Binh , Thai Binh
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Job Description
Our client is looking for a dedicated and customer-focused Customer Support Specialist to join their team in Thai Binh, Thai Binh, VN . This role is essential for ensuring that all customers receive timely, accurate, and friendly assistance across multiple communication channels. The Customer Support Specialist will be responsible for addressing customer inquiries, resolving issues, and providing product or service information with professionalism and efficiency. Key responsibilities include managing inbound customer calls, emails, and chat messages, troubleshooting technical problems, and escalating complex issues to appropriate departments when necessary. You will also be tasked with maintaining customer records, documenting interactions, and contributing to the improvement of customer service processes and knowledge bases. Building strong relationships with customers and ensuring their satisfaction are paramount to success in this position. The ability to empathize with customers and find effective solutions is highly valued.
Key responsibilities include:
The ideal candidate will have a high school diploma or equivalent, with previous experience in customer service, helpdesk, or a similar role being a significant advantage. Excellent verbal and written communication skills are mandatory. Strong active listening and problem-solving abilities are essential. Familiarity with CRM software and helpdesk ticketing systems is preferred. The ability to remain calm and professional under pressure and to work collaboratively within a team environment is crucial. This role requires you to be based in or willing to relocate to Thai Binh, Thai Binh, VN , and contribute to providing exceptional support to our client's valued customers.
Key responsibilities include:
- Responding promptly to customer inquiries via phone, email, and chat.
- Resolving customer issues and complaints effectively and efficiently.
- Providing detailed product and service information.
- Troubleshooting technical problems and guiding customers through solutions.
- Escalating unresolved issues to the appropriate teams.
- Maintaining accurate customer records and interaction logs.
- Gathering customer feedback and contributing to service improvements.
- Ensuring a high level of customer satisfaction.
The ideal candidate will have a high school diploma or equivalent, with previous experience in customer service, helpdesk, or a similar role being a significant advantage. Excellent verbal and written communication skills are mandatory. Strong active listening and problem-solving abilities are essential. Familiarity with CRM software and helpdesk ticketing systems is preferred. The ability to remain calm and professional under pressure and to work collaboratively within a team environment is crucial. This role requires you to be based in or willing to relocate to Thai Binh, Thai Binh, VN , and contribute to providing exceptional support to our client's valued customers.
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9