891 Support Manager jobs in Vietnam
IT Staff (Help Desk) - Distric 1 - Hcmc
Ho Chi Minh City
Công Ty TNHH Nabati Việt Nam
Posted today
Job Viewed
Job Description
**Mô tả công việc**:
(Mức lương: 8 - 10 triệu VNĐ)
2.4.1 Ensure that activities related to network, computer, server systems, IT devices of company is controlled, solved timely and aligned with regulation:
- Give assist timely to relevant persons to make business activities uninterrupted.
- Manage internal network of company.
- Manage server, network systems, PC/Laptop, data center.
- Manager other IT devices of company.
- Keep technical documents of device in good condition.
- Solve problems of server, LAN/WAN, PC/Laptop, Data center.
- Maintain, improve device periodically.
- Propose maintain solutions, improving systems, considering agencies as requirement.
2.4.2 Ensure that Handheld device will be managed as regulation.
2.4.3 Other tasks/jobs from Finance Accounting & Service Manager.
- Documents updated, filed, managed and kept in safe, good condition.
- Reports and tasks finished timely and exactly.
**Chức vụ**: Thực Tập Sinh
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
- Chế độ bảo hiểm
- Phụ cấp
- Đồng phục
- Chế độ thưởng
- Chăm sóc sức khỏe
- Đào tạo
- Tăng lương
- Nghỉ phép năm
**Yêu cầu bằng cấp (tối thiểu)**: Cao Đẳng
**Yêu cầu công việc**:
1. Competence requirement:
- Fluent to communicate in English.
- Experience in solving softwares/hardwares problems.
- Have knowledge about SQL software is priority
- Have knowledge about SAP ERP software is priority.
- Have knowledge about Distributor Management System is priority.
2. Age / Gender / Personality:
- Male aged from 23and over.
- Integrity and honesty, highly self-confidence is required.
- Confidentiality is required.
- Service - spirit is required, responsibility, professional, hard working.
- Positive thinking, attitude, Observant, analyze, organize and coordinate work efficiently.
- Work independently and effectively toward.
- Strong commitment to business ethics.
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: Chăm Sóc Khách Hàng,CNTT - Phần Cứng,IT Helpdesk,IT Support
Cao Đẳng
Không yêu cầu
(Mức lương: 8 - 10 triệu VNĐ)
2.4.1 Ensure that activities related to network, computer, server systems, IT devices of company is controlled, solved timely and aligned with regulation:
- Give assist timely to relevant persons to make business activities uninterrupted.
- Manage internal network of company.
- Manage server, network systems, PC/Laptop, data center.
- Manager other IT devices of company.
- Keep technical documents of device in good condition.
- Solve problems of server, LAN/WAN, PC/Laptop, Data center.
- Maintain, improve device periodically.
- Propose maintain solutions, improving systems, considering agencies as requirement.
2.4.2 Ensure that Handheld device will be managed as regulation.
2.4.3 Other tasks/jobs from Finance Accounting & Service Manager.
- Documents updated, filed, managed and kept in safe, good condition.
- Reports and tasks finished timely and exactly.
**Chức vụ**: Thực Tập Sinh
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
- Chế độ bảo hiểm
- Phụ cấp
- Đồng phục
- Chế độ thưởng
- Chăm sóc sức khỏe
- Đào tạo
- Tăng lương
- Nghỉ phép năm
**Yêu cầu bằng cấp (tối thiểu)**: Cao Đẳng
**Yêu cầu công việc**:
1. Competence requirement:
- Fluent to communicate in English.
- Experience in solving softwares/hardwares problems.
- Have knowledge about SQL software is priority
- Have knowledge about SAP ERP software is priority.
- Have knowledge about Distributor Management System is priority.
2. Age / Gender / Personality:
- Male aged from 23and over.
- Integrity and honesty, highly self-confidence is required.
- Confidentiality is required.
- Service - spirit is required, responsibility, professional, hard working.
- Positive thinking, attitude, Observant, analyze, organize and coordinate work efficiently.
- Work independently and effectively toward.
- Strong commitment to business ethics.
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: Chăm Sóc Khách Hàng,CNTT - Phần Cứng,IT Helpdesk,IT Support
Cao Đẳng
Không yêu cầu
This advertiser has chosen not to accept applicants from your region.
0
Senior Customer Support Manager
81000 Bien Hoa, Dong Nai
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a highly experienced and results-driven Senior Customer Support Manager to lead their customer service operations. This is a fully remote position, enabling you to manage a distributed team and foster exceptional customer experiences from anywhere. The ideal candidate will have a proven track record in building and optimizing customer support functions, developing effective strategies, and ensuring high levels of customer satisfaction. You will be responsible for managing a team of customer support representatives, setting performance standards, implementing training programs, and leveraging technology to enhance support efficiency. Key responsibilities include monitoring customer interactions, analyzing support metrics, identifying areas for improvement, and ensuring timely and accurate resolution of customer inquiries and issues. This role offers a unique opportunity to shape the customer support landscape in a remote-first environment and drive customer loyalty.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Lead and manage a remote team of customer support professionals.
- Develop and implement customer support strategies to ensure exceptional service delivery.
- Set performance targets and KPIs for the support team and monitor performance.
- Create and deliver comprehensive training programs for customer support staff.
- Analyze customer feedback and support data to identify trends and areas for improvement.
- Implement and optimize customer support tools and technologies (e.g., CRM, ticketing systems).
- Ensure timely and effective resolution of customer inquiries, complaints, and issues.
- Develop and maintain customer support policies and procedures.
- Foster a positive and customer-centric team culture.
- Collaborate with other departments to ensure a seamless customer experience.
Qualifications:
- Bachelor's degree in Business Administration, Communications, or a related field.
- Minimum of 5 years of experience in customer service or support management, with at least 2 years in a senior leadership role.
- Demonstrated experience in managing remote customer support teams.
- Proven ability to develop and implement customer service strategies and best practices.
- Strong understanding of customer support metrics and reporting.
- Excellent leadership, communication, and interpersonal skills.
- Proficiency in customer relationship management (CRM) software and helpdesk systems.
- Strong problem-solving and decision-making abilities.
- Ability to remain calm and professional under pressure.
- A passion for delivering outstanding customer service.
This advertiser has chosen not to accept applicants from your region.
1
Senior Customer Support Manager
20000 Phuong Son
WhatJobs
Posted today
Job Viewed
Job Description
Our client is looking for an experienced and dynamic Senior Customer Support Manager to lead our customer service operations in Thai Nguyen, Thai Nguyen, VN . This pivotal role involves overseeing a team of customer support representatives, ensuring the delivery of exceptional service, and driving continuous improvement in customer satisfaction. You will be responsible for developing and implementing customer support strategies, managing daily operations, and handling escalated customer issues. The ideal candidate will have a proven track record in customer service management, with strong leadership, communication, and problem-solving skills. You should be adept at training and motivating teams, analyzing performance metrics, and identifying areas for enhancement. Experience with CRM software and customer support ticketing systems is essential. This is a hybrid role, requiring regular attendance at our office while offering the flexibility of remote work on certain days. You will play a key role in shaping customer experiences, fostering client loyalty, and contributing to the overall success of our business. Responsibilities include setting performance standards, conducting quality assurance checks, and managing team schedules. A deep understanding of customer service best practices and a commitment to customer advocacy are critical. If you are passionate about delivering outstanding service and leading a high-performing team, we want to hear from you. Join us in building strong customer relationships and ensuring operational excellence.
This advertiser has chosen not to accept applicants from your region.
2
Senior Customer Support Manager
64000 Long Xuyen, An Giang
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a highly experienced and empathetic Senior Customer Support Manager to lead their dedicated customer service team in a fully remote setting. This essential role requires a leader who is passionate about delivering exceptional customer experiences and driving continuous improvement in support operations. You will be responsible for managing a team of customer service representatives, developing and implementing support strategies, and ensuring customer satisfaction. The ideal candidate will possess strong leadership abilities, excellent problem-solving skills, and a deep understanding of customer service best practices, all while managing effectively from a remote location.
Key Responsibilities:
Key Responsibilities:
- Lead, train, and mentor a remote customer support team to ensure high levels of performance and customer satisfaction.
- Develop and implement customer service policies, procedures, and standards.
- Monitor customer interactions across various channels (phone, email, chat) to ensure quality and efficiency.
- Analyze customer feedback and support metrics to identify trends and areas for improvement.
- Implement strategies to enhance the overall customer support experience and resolve complex issues.
- Manage workforce planning and scheduling for the customer support team.
- Collaborate with other departments (e.g., Product, Sales) to resolve customer issues and provide feedback.
- Develop and maintain comprehensive knowledge base articles and support documentation.
- Handle escalated customer inquiries and complaints with professionalism and efficiency.
- Report on key customer service performance indicators to senior management.
- Bachelor's degree in Business Administration, Communications, or a related field.
- Minimum of 5-7 years of experience in customer service, with at least 2-3 years in a management or supervisory role.
- Proven experience managing remote customer support teams.
- Excellent leadership, coaching, and motivational skills.
- Strong understanding of customer service principles, techniques, and CRM systems.
- Exceptional problem-solving and conflict resolution abilities.
- Outstanding communication and interpersonal skills, both written and verbal.
- Ability to analyze data and implement data-driven improvements.
- Proficiency in customer support software and ticketing systems.
- Adaptability and ability to thrive in a fast-paced, remote work environment.
This advertiser has chosen not to accept applicants from your region.
3
Virtual Customer Support Manager
770000 My Tho, Tien Giang
WhatJobs
Posted today
Job Viewed
Job Description
Our client is looking for a proactive and empathetic Virtual Customer Support Manager to lead our remote customer service team. This position is entirely remote, allowing you to manage operations from anywhere. You will be responsible for overseeing the daily activities of our customer support representatives, ensuring they provide timely and effective assistance to our customers via multiple channels, including email, chat, and phone. Your core duties will involve training and mentoring the support team, developing and implementing customer service strategies, monitoring key performance indicators (KPIs), and resolving escalated customer issues. You will also contribute to creating comprehensive knowledge base articles and FAQs to empower both customers and agents. We need a leader who can foster a positive and productive remote work environment, motivate the team to achieve performance goals, and identify areas for improvement in our support processes. Excellent problem-solving abilities, strong organizational skills, and a passion for delivering outstanding customer experiences are paramount. You should be adept at using customer relationship management (CRM) software and other support tools. Experience in managing remote teams is a significant advantage. This role requires a commitment to understanding our products and services deeply to effectively guide the team and advocate for customer needs. If you are a seasoned customer service professional with leadership aspirations and a desire to work in a flexible, remote setting, we encourage you to apply. Your expertise will be vital in shaping our customer interactions and enhancing overall customer satisfaction.
This advertiser has chosen not to accept applicants from your region.
4
Community Support Manager
25000 Phuong Son
WhatJobs
Posted today
Job Viewed
Job Description
We are seeking a compassionate and experienced Community Support Manager to join our team. The ideal candidate will be dedicated to improving the lives of vulnerable individuals and families within the **Thai Nguyen, Thai Nguyen, VN** community. This role involves developing, implementing, and overseeing support programs, ensuring high-quality care delivery, and fostering strong relationships with clients, their families, and external agencies. You will be responsible for managing a team of support workers, providing training and supervision, and ensuring compliance with all relevant regulations and best practices. Key responsibilities include conducting needs assessments, developing personalized care plans, coordinating services such as home care, respite care, and therapeutic activities, and managing budgets for allocated programs. The Community Support Manager will also play a crucial role in advocacy, representing the needs of clients and working to remove barriers to accessing services. This position requires excellent communication and interpersonal skills, strong organizational abilities, and a deep understanding of social care principles. The ability to work effectively in a team and independently is essential. You will be expected to maintain accurate client records, prepare reports, and contribute to the continuous improvement of our services. A commitment to promoting independence, dignity, and well-being for all clients is paramount. This is a fantastic opportunity to make a tangible difference in the community and build a rewarding career in social care. The successful candidate will have a passion for helping others and a proactive approach to problem-solving.
Responsibilities:
Responsibilities:
- Oversee the daily operations of community support programs.
- Manage and mentor a team of community support staff.
- Develop and implement new support initiatives based on community needs.
- Ensure the provision of safe, effective, and person-centered care.
- Build and maintain positive relationships with clients, families, and stakeholders.
- Conduct regular performance reviews and provide ongoing professional development for staff.
- Manage program budgets and resources efficiently.
- Advocate for clients' rights and needs.
- Maintain comprehensive and confidential client records.
- Participate in multidisciplinary team meetings.
- Ensure adherence to all legal and ethical standards in social care.
- Bachelor's degree in Social Work, Psychology, Sociology, or a related field.
- Proven experience in a social care or community support role, with at least 2-3 years in a supervisory or managerial capacity.
- In-depth knowledge of social welfare systems and community resources in Vietnam.
- Excellent leadership, communication, and problem-solving skills.
- Ability to work under pressure and manage multiple priorities.
- Proficiency in relevant software for record-keeping and reporting.
- A strong commitment to ethical practice and client confidentiality.
This advertiser has chosen not to accept applicants from your region.
5
Community Support Manager
66000 My Tho, Tien Giang
WhatJobs
Posted today
Job Viewed
Job Description
Our client is looking for a dedicated Community Support Manager to oversee and enhance community engagement initiatives in **My Tho, Tien Giang, VN**. This role is critical in building strong relationships with community members, understanding their needs, and coordinating programs that foster social well-being and development. You will be responsible for designing, implementing, and evaluating various community projects, ranging from educational workshops and health awareness campaigns to recreational activities and support groups.
Primary duties include:
Primary duties include:
- Developing and managing community outreach strategies to maximize participation and impact.
- Recruiting, training, and supervising volunteers and program staff.
- Building partnerships with local organizations, government agencies, and stakeholders to leverage resources and expand program reach.
- Monitoring and reporting on program outcomes, budget expenditures, and overall community impact.
- Addressing community concerns and feedback in a sensitive and effective manner.
- Organizing and facilitating community meetings, events, and consultations.
- Advocating for the needs of the community and connecting individuals with essential services and resources.
- Ensuring all programs are delivered in a culturally sensitive and inclusive manner, respecting the diverse backgrounds of community members.
This advertiser has chosen not to accept applicants from your region.
Be The First To Know
About the latest Support manager Jobs in Vietnam !
6
Community Support Manager
43000 Hoang Hoa
WhatJobs
Posted today
Job Viewed
Job Description
Join a mission-driven organization as a Community Support Manager, working remotely to foster a positive and engaging online and offline community. Our client is dedicated to empowering individuals and communities through innovative social programs and services. In this fully remote role, you will be responsible for developing and executing strategies to build, grow, and maintain a vibrant and supportive community. Your primary focus will be on engaging members, facilitating meaningful interactions, and ensuring a safe and inclusive environment for all. You will manage communication channels, including forums, social media groups, and email newsletters, creating compelling content and responding to inquiries in a timely and empathetic manner. Developing and implementing community guidelines and moderation policies, along with active moderation to uphold them, will be crucial. You will also identify and nurture community leaders and advocates, empowering them to contribute to community growth. Analyzing community feedback and engagement metrics to identify trends, insights, and areas for improvement will be a key responsibility. You will collaborate with internal teams to align community initiatives with organizational goals and product development. Organizing and promoting online events, webinars, and discussions to foster connection and learning will be part of your remit. A bachelor's degree in a relevant field such as Social Work, Psychology, Communications, or Non-profit Management is preferred, along with at least 4 years of experience in community management, online moderation, or social program coordination. Exceptional written and verbal communication skills, strong interpersonal abilities, and a genuine passion for community building are essential. Experience with community management platforms and social media tools is required. Proven ability to handle sensitive situations with discretion and professionalism is a must. If you are passionate about making a difference and connecting people, this remote opportunity is for you.
This advertiser has chosen not to accept applicants from your region.
7
Community Support Manager
60000 Hoi An
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a dedicated and compassionate Community Support Manager to join their expanding team. This is a fully remote position, offering flexibility and the opportunity to make a significant impact from anywhere. The ideal candidate will have a strong background in social care, a passion for helping vulnerable individuals, and exceptional organizational skills. You will be responsible for overseeing the delivery of high-quality support services to clients, ensuring their needs are met with dignity and respect. This includes developing and implementing care plans, coordinating with external agencies, and managing a team of support workers. You will also play a crucial role in training and mentoring new staff, fostering a supportive and collaborative work environment.
Key responsibilities include:
Qualifications:
This role is perfect for someone who is passionate about making a difference in the lives of others and thrives in a flexible, remote-first work environment. If you are a motivated and experienced professional looking for a rewarding career in community support, we encourage you to apply.
Key responsibilities include:
- Assessing client needs and developing individualized support plans.
- Coordinating with healthcare professionals, social services, and other relevant organizations.
- Managing and supervising a team of community support workers, including scheduling, performance reviews, and professional development.
- Ensuring compliance with all relevant regulations and company policies.
- Maintaining accurate and up-to-date client records and documentation.
- Providing direct support to clients when necessary, including emotional support and practical assistance.
- Organizing and facilitating community engagement activities.
- Responding to emergencies and critical incidents with professionalism and care.
- Monitoring service quality and implementing improvements.
Qualifications:
- Proven experience in community or social care roles, with at least 3 years in a supervisory or management capacity.
- A degree or diploma in Social Work, Psychology, Community Development, or a related field is highly preferred.
- Excellent understanding of person-centered care principles and best practices in social support.
- Strong leadership, communication, and interpersonal skills.
- Proficiency in case management software and standard office applications.
- Ability to work independently and manage time effectively in a remote setting.
- A commitment to promoting independence and well-being for all clients.
This role is perfect for someone who is passionate about making a difference in the lives of others and thrives in a flexible, remote-first work environment. If you are a motivated and experienced professional looking for a rewarding career in community support, we encourage you to apply.
This advertiser has chosen not to accept applicants from your region.
8
Community Support Manager
60100 Phan Thiet, Binh Thuan
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a compassionate and organized Community Support Manager to oversee operations in **Phan Thiet, Binh Thuan, VN**. This role is pivotal in ensuring the well-being and development of the community we serve, fostering positive relationships, and coordinating essential support services. You will be responsible for managing a team of community outreach workers, developing and implementing programs, and liaising with local stakeholders and government agencies. Your dedication to social impact will be key to success.
Key Responsibilities:
Qualifications:
This role requires your presence on-site in **Phan Thiet, Binh Thuan, VN** to effectively manage and engage with the community.
Key Responsibilities:
- Develop, implement, and manage community support programs and initiatives.
- Supervise and provide guidance to a team of community outreach workers and support staff.
- Assess community needs and develop strategies to address them effectively.
- Organize and facilitate community events, workshops, and engagement activities.
- Build and maintain strong relationships with community members, local organizations, government bodies, and other stakeholders.
- Manage the allocation of resources and ensure the efficient delivery of services.
- Monitor and evaluate program effectiveness, reporting on outcomes and impact.
- Handle inquiries, grievances, and provide support to individuals and families within the community.
- Ensure compliance with all relevant policies, procedures, and regulations.
- Advocate for the needs of the community and represent the organization at relevant forums.
Qualifications:
- Bachelor's degree in Social Work, Sociology, Community Development, or a related field. A Master's degree is preferred.
- Minimum of 5 years of experience in community development, social work, or a related field, with at least 2 years in a supervisory or management role.
- Proven experience in program management and evaluation.
- Strong understanding of community needs assessment and resource mobilization.
- Excellent leadership, interpersonal, and communication skills.
- Demonstrated ability to work effectively with diverse populations and build collaborative partnerships.
- Proficiency in Microsoft Office Suite and community management software.
- Passion for social justice and commitment to community empowerment.
This role requires your presence on-site in **Phan Thiet, Binh Thuan, VN** to effectively manage and engage with the community.
This advertiser has chosen not to accept applicants from your region.
9