787 Support Representative jobs in Vietnam
Customer Support Representative
650000 Nha Trang, Khanh Hoa
WhatJobs
Posted today
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Job Description
Our client is seeking a dedicated Customer Support Representative to join their dynamic team in Nha Trang, Khanh Hoa, VN . This role involves providing exceptional customer service and technical assistance to clients via multiple channels, including phone, email, and live chat. You will be responsible for addressing customer inquiries, troubleshooting issues, and ensuring customer satisfaction. The ideal candidate possesses excellent communication skills, a patient demeanor, and a strong ability to resolve problems effectively. You will be trained on our client's products and services to provide accurate and helpful information. Responsibilities include logging customer interactions, escalating complex issues to higher support tiers, and contributing to the knowledge base. This position requires a proactive approach to identifying customer needs and offering solutions that enhance their experience. You will work closely with other departments to ensure seamless customer service delivery. A commitment to maintaining high standards of service quality and customer retention is essential. This role offers a blend of on-site and remote work, providing flexibility while fostering team collaboration.
Responsibilities:
Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide accurate product and service information.
- Troubleshoot and resolve customer issues and complaints.
- Escalate complex problems to the appropriate departments.
- Maintain customer records and document all interactions.
- Identify and suggest improvements to customer service processes.
- Achieve customer satisfaction and service quality targets.
- High school diploma or equivalent; further education or experience in customer service is a plus.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work effectively in a team and independently.
- Proficiency in using customer support software and tools.
- Previous experience in a customer service role is preferred.
This advertiser has chosen not to accept applicants from your region.
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Customer Support Representative
400000 Thai Binh , Thai Binh
WhatJobs
Posted today
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Job Description
WhatJobs is seeking a friendly and efficient Customer Support Representative for our operations in Thai Binh. This position offers a hybrid work arrangement, combining remote flexibility with in-office collaboration.
As a Customer Support Representative, you will be the first point of contact for our customers, providing assistance and resolving inquiries across multiple channels, including phone, email, and live chat. Your primary goal will be to ensure a positive customer experience by offering timely, accurate, and helpful support.
Key Responsibilities:
As a Customer Support Representative, you will be the first point of contact for our customers, providing assistance and resolving inquiries across multiple channels, including phone, email, and live chat. Your primary goal will be to ensure a positive customer experience by offering timely, accurate, and helpful support.
Key Responsibilities:
- Respond to customer inquiries and issues via phone, email, and chat in a timely and professional manner.
- Provide accurate information about products, services, and company policies.
- Troubleshoot and resolve customer complaints and technical issues effectively.
- Maintain detailed records of customer interactions and transactions.
- Escalate complex issues to appropriate departments when necessary.
- Identify and report recurring customer issues to improve service delivery.
- Educate customers on product features and benefits.
- Gather customer feedback and contribute to service improvement initiatives.
- Adhere to company service standards and performance metrics.
- Collaborate with team members to share knowledge and best practices.
- High school diploma or equivalent; college degree preferred.
- Proven experience in customer service or a related role.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Proficiency in using customer support software and tools.
- Ability to remain calm and professional under pressure.
- Good organizational and time management skills.
- Adaptability to learn new products and procedures quickly.
- Team-oriented with a positive attitude.
- Availability to work flexible hours as needed.
This advertiser has chosen not to accept applicants from your region.
1
Customer Support Representative
67000 Phan Thiet, Binh Thuan
WhatJobs
Posted today
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Job Description
Our client is seeking a dedicated Customer Support Representative for a fully remote position, to assist customers in Phan Thiet, Binh Thuan, VN . This role is crucial for providing exceptional customer service and resolving inquiries efficiently. You will be the primary point of contact for customers, handling inbound calls, emails, and chat support. Key responsibilities include addressing customer queries, troubleshooting issues, providing product information, and processing orders or returns. The ideal candidate will possess excellent communication and interpersonal skills, a patient and empathetic demeanor, and a strong commitment to customer satisfaction. Proficiency in using customer relationship management (CRM) software and common helpdesk tools is highly desirable. This remote role requires strong self-motivation, the ability to manage workload independently, and excellent time management skills. You must have a reliable internet connection and a quiet workspace. We are looking for individuals who are passionate about helping people and contributing to a positive customer experience. Training will be provided to ensure you are well-equipped to handle all aspects of the role.
Responsibilities:
Qualifications:
Responsibilities:
- Respond to customer inquiries via phone, email, and chat
- Provide product and service information
- Troubleshoot customer issues and provide solutions
- Process orders, returns, and exchanges
- Maintain accurate customer records in CRM system
- Escalate complex issues to appropriate departments
- Ensure high levels of customer satisfaction
- Adhere to company policies and procedures
Qualifications:
- High school diploma or equivalent; some college coursework is a plus
- Proven customer service experience
- Excellent communication and active listening skills
- Patience and empathy when dealing with customers
- Proficiency in using computers and basic software
- Experience with CRM software is advantageous
- Ability to work independently and manage time effectively in a remote environment
This advertiser has chosen not to accept applicants from your region.
2
Customer Support Representative
440000 Hoang Hoa
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a friendly and efficient Customer Support Representative to join our dedicated team. This hybrid role requires you to be available for both remote work and occasional in-office presence. You will be the first point of contact for customers, providing exceptional support via phone, email, and chat. Your primary responsibilities include resolving customer inquiries, troubleshooting issues, processing orders or returns, and providing information about our products and services. You will strive to ensure a positive customer experience by offering timely, accurate, and polite assistance. Building rapport with customers and going the extra mile to meet their needs is essential.
Responsibilities:
Qualifications:
Responsibilities:
- Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.
- Provide accurate information about products, services, and company policies.
- Troubleshoot and resolve customer issues, complaints, and technical problems.
- Process customer orders, returns, and exchanges efficiently.
- Maintain detailed records of customer interactions and transactions in the CRM system.
- Escalate complex issues to appropriate departments when necessary.
- Gather customer feedback and report common issues or trends to management.
- Assist with customer onboarding and provide basic product guidance.
- Adhere to company quality standards and service level agreements.
- Collaborate with team members to share best practices and improve customer service processes.
Qualifications:
- High school diploma or equivalent; associate's degree preferred.
- Previous experience in customer service or a related field is a strong asset.
- Excellent communication, listening, and problem-solving skills.
- Proficiency in using computers, CRM software, and various communication platforms.
- Ability to remain calm and professional under pressure.
- Strong organizational skills and attention to detail.
- Ability to work both independently and as part of a team.
- Adaptable to a hybrid work environment, with willingness to attend in-office meetings as required.
- A genuine desire to help customers and provide a positive experience.
- Basic technical aptitude for troubleshooting software or hardware issues is beneficial.
This advertiser has chosen not to accept applicants from your region.
3
Customer Support Representative
900000 Can Tho , Can Tho
WhatJobs
Posted today
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Job Description
Our client is seeking a dedicated and customer-focused Customer Support Representative to join their fully remote support team. This role is essential in providing exceptional service and assistance to clients, ensuring their inquiries and issues are resolved efficiently and effectively. You will be the primary point of contact for customers, handling requests via phone, email, and chat. Key responsibilities include actively listening to customer needs, providing accurate information about products and services, troubleshooting technical issues, and escalating complex problems to the appropriate departments. The ideal candidate possesses outstanding communication and interpersonal skills, a patient and empathetic demeanor, and a strong ability to problem-solve. You should be proficient with customer relationship management (CRM) software and possess excellent typing and computer skills. This position requires a self-starter who can manage their time effectively and maintain high productivity levels in a remote work environment, while adhering to service level agreements and company standards.
Responsibilities:
Qualifications:
Responsibilities:
- Respond to customer inquiries and provide support via phone, email, and live chat channels.
- Assist customers with product information, order status, and general inquiries.
- Troubleshoot and resolve customer issues, identifying root causes and implementing solutions.
- Escalate complex or unresolved issues to senior support staff or relevant departments.
- Maintain accurate records of customer interactions, transactions, comments, and complaints in the CRM system.
- Follow communication procedures, guidelines, and policies to ensure consistent and quality service.
- Identify opportunities to improve customer experience and suggest process enhancements.
- Adhere to service level agreements (SLAs) and key performance indicators (KPIs) for response and resolution times.
- Educate customers on product features, services, and self-help resources.
- Gather customer feedback and report it to the management team to help improve products and services.
Qualifications:
- Proven customer support or client service experience, preferably in a remote setting.
- Excellent communication, listening, and problem-solving skills.
- Proficiency with CRM systems and helpdesk software.
- Strong command of written and verbal communication in the primary language of service.
- Ability to multitask, prioritize, and manage time effectively.
- Patience, empathy, and a customer-centric approach.
- High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
- Comfortable working independently in a remote environment.
- Fast learner with the ability to absorb product and service information quickly.
This advertiser has chosen not to accept applicants from your region.
4
Customer Support Representative
60000 Pleiku, Gia Lai
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a friendly, efficient, and customer-focused Customer Support Representative to join their dedicated support team. This is a fully remote position, offering the flexibility to assist customers from the comfort of your home office. You will be the primary point of contact for customers, handling inquiries, resolving issues, and providing information about our client's products and services through various communication channels, including phone, email, and chat.
The ideal candidate possesses excellent communication and problem-solving skills, with a patient and positive attitude. You should have a passion for helping others and a commitment to delivering exceptional customer service. Previous experience in a customer service or helpdesk role is highly desirable. Proficiency with customer relationship management (CRM) software and helpdesk ticketing systems is a plus. You must be comfortable using computers, navigating multiple software applications simultaneously, and typing efficiently. Strong organizational skills and the ability to manage multiple customer interactions effectively are essential. This role requires a reliable internet connection and a quiet workspace to ensure seamless remote operation. You will be trained extensively on our client's products and services, equipping you with the knowledge needed to provide accurate and timely support. If you are a motivated individual who enjoys interacting with people and contributing to positive customer experiences, this remote opportunity is perfect for you.
Responsibilities:
The ideal candidate possesses excellent communication and problem-solving skills, with a patient and positive attitude. You should have a passion for helping others and a commitment to delivering exceptional customer service. Previous experience in a customer service or helpdesk role is highly desirable. Proficiency with customer relationship management (CRM) software and helpdesk ticketing systems is a plus. You must be comfortable using computers, navigating multiple software applications simultaneously, and typing efficiently. Strong organizational skills and the ability to manage multiple customer interactions effectively are essential. This role requires a reliable internet connection and a quiet workspace to ensure seamless remote operation. You will be trained extensively on our client's products and services, equipping you with the knowledge needed to provide accurate and timely support. If you are a motivated individual who enjoys interacting with people and contributing to positive customer experiences, this remote opportunity is perfect for you.
Responsibilities:
- Respond to customer inquiries and requests via phone, email, and chat.
- Provide accurate information about products, services, and policies.
- Troubleshoot and resolve customer issues efficiently and effectively.
- Document all customer interactions and resolutions in the CRM system.
- Escalate complex issues to appropriate departments when necessary.
- Identify customer needs and suggest appropriate solutions or products.
- Maintain a high level of customer satisfaction through excellent service.
- Follow communication scripts and guidelines while personalizing interactions.
- Contribute to team goals and assist colleagues as needed.
- Provide feedback on customer issues and trends to help improve products and services.
- High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
- Proven customer support or helpdesk experience.
- Excellent communication skills, both written and verbal.
- Strong active listening and problem-solving abilities.
- Proficiency in computer systems and relevant software applications.
- Ability to multitask and manage time effectively.
- A positive attitude and empathy towards customers.
- Reliable internet connection and a dedicated remote workspace.
- Willingness to learn about company products and services.
This advertiser has chosen not to accept applicants from your region.
5
Customer Support Representative
010000 Bien Hoa, Dong Nai
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a dedicated and customer-focused Customer Support Representative to join their remote support team. In this role, you will be the primary point of contact for customers, providing assistance and resolving inquiries through various communication channels, including phone, email, and chat. Your mission is to ensure a positive customer experience by offering prompt, efficient, and accurate support. You will handle a range of customer needs, from answering product-related questions and troubleshooting technical issues to processing orders and managing account inquiries.
The ideal candidate possesses excellent communication skills, a patient demeanor, and a passion for helping others. You should be proficient in using customer relationship management (CRM) software and have a strong understanding of our client's products and services. This position requires the ability to multitask effectively, manage time efficiently, and work independently in a remote setting. You will be responsible for documenting customer interactions, logging issues, and escalating complex problems to appropriate departments when necessary. Continuous learning is key; you will stay informed about product updates and new support procedures to provide the best possible service. You will contribute to improving customer satisfaction by actively listening to feedback and identifying opportunities for service enhancement.
Key Responsibilities:
The ideal candidate possesses excellent communication skills, a patient demeanor, and a passion for helping others. You should be proficient in using customer relationship management (CRM) software and have a strong understanding of our client's products and services. This position requires the ability to multitask effectively, manage time efficiently, and work independently in a remote setting. You will be responsible for documenting customer interactions, logging issues, and escalating complex problems to appropriate departments when necessary. Continuous learning is key; you will stay informed about product updates and new support procedures to provide the best possible service. You will contribute to improving customer satisfaction by actively listening to feedback and identifying opportunities for service enhancement.
Key Responsibilities:
- Respond to customer inquiries and resolve issues via phone, email, and live chat.
- Provide product information and technical assistance to customers.
- Troubleshoot and diagnose customer problems, offering effective solutions.
- Process customer orders, returns, and account updates accurately.
- Maintain detailed records of customer interactions and transactions in the CRM system.
- Escalate complex issues to relevant departments for resolution.
- Identify and communicate customer feedback to improve products and services.
- Adhere to company policies and procedures to ensure consistent service quality.
- Meet individual and team performance goals for customer satisfaction and response times.
- Continuously update knowledge of products, services, and support procedures.
- Contribute to a positive and collaborative team environment.
- High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
- Proven experience in a customer service or technical support role.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Proficiency in using CRM software and other support tools.
- Ability to multitask and manage time effectively in a remote environment.
- Patience, empathy, and a customer-centric attitude.
- Ability to work independently and as part of a remote team.
- Basic understanding of relevant products/services is beneficial.
- A dedicated workspace and reliable internet connection are required.
This advertiser has chosen not to accept applicants from your region.
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6
Customer Support Representative
900000 Can Tho , Can Tho
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a dedicated and empathetic Customer Support Representative to join their team in Can Tho, Can Tho, VN . This role is vital in providing exceptional customer service and resolving inquiries efficiently and professionally. The ideal candidate will have excellent communication skills, a patient demeanor, and a strong commitment to customer satisfaction. You will be responsible for handling customer calls, emails, and chat inquiries, addressing their issues, and ensuring a positive customer experience. This position requires a problem-solving attitude and the ability to work effectively in a fast-paced environment.
Responsibilities:
Qualifications:
Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and accurate manner.
- Identify and assess customer needs to achieve satisfaction.
- Provide information about products and services.
- Troubleshoot and resolve customer issues, complaints, or concerns.
- Process orders, forms, applications, and requests.
- Escalate unresolved issues to the appropriate internal teams.
- Maintain customer records by updating account information.
- Gather customer feedback and share insights with the team for service improvement.
- Follow communication procedures, guidelines, and policies.
- Strive to meet and exceed individual and team performance targets.
Qualifications:
- High school diploma or equivalent; college degree preferred.
- Previous experience in customer service or a related field is advantageous.
- Excellent communication and interpersonal skills.
- Strong active listening and problem-solving abilities.
- Proficiency in using computer systems and customer relationship management (CRM) software.
- Ability to remain calm and professional under pressure.
- Good organizational and time management skills.
- Fluency in Vietnamese and a good command of English.
- Adaptability to learn new products and services quickly.
This advertiser has chosen not to accept applicants from your region.
7
Customer Support Representative
51000 An Thanh
WhatJobs
Posted today
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Job Description
Our client is seeking a friendly and efficient Customer Support Representative to join their team in Vung Tau. This role is vital for providing exceptional service to customers, resolving inquiries, and ensuring customer satisfaction. You will be the first point of contact for customers seeking assistance with products or services, handling inquiries via phone, email, and potentially in-person interactions. The ideal candidate will have excellent communication and problem-solving skills, a patient demeanor, and a genuine desire to help customers. Previous experience in customer service or a related field is preferred. Proficiency in using customer relationship management (CRM) software and ticketing systems is a plus. Key responsibilities include answering customer questions, processing orders or requests, troubleshooting issues, and escalating complex problems to the appropriate departments. You will need to maintain a thorough understanding of the company's products and services to provide accurate information and support. The ability to empathize with customers and de-escalate situations effectively is crucial. This position requires strong organizational skills and the ability to manage multiple customer interactions simultaneously. You will contribute to maintaining high customer satisfaction ratings and fostering customer loyalty. The successful candidate will be a team player, willing to share knowledge and support colleagues, while also being able to work independently to manage their workload. A professional and approachable attitude is essential for representing the company positively. This is an excellent opportunity for individuals passionate about customer service to build a rewarding career in a supportive environment, directly impacting customer experience and contributing to the company's reputation for outstanding service. Your dedication to resolving customer needs efficiently and effectively will be highly valued.
Responsibilities:
Responsibilities:
- Respond to customer inquiries via phone, email, and in-person.
- Resolve customer issues and complaints promptly and professionally.
- Provide information about products and services.
- Process orders, requests, and feedback.
- Escalate complex issues to appropriate departments.
- Maintain customer records and documentation.
- Contribute to team goals and customer satisfaction metrics.
- High school diploma or equivalent; associate's degree preferred.
- 1-3 years of experience in customer service.
- Excellent verbal and written communication skills.
- Strong problem-solving and active listening abilities.
- Proficiency in CRM software and ticketing systems is a plus.
- Patience and a customer-centric attitude.
- Ability to work effectively in a team environment.
This advertiser has chosen not to accept applicants from your region.
8
Customer Support Representative
94000 Can Tho , Can Tho
WhatJobs
Posted today
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Job Description
Our client is seeking dedicated and customer-focused individuals to join their team as Customer Support Representatives. This hybrid role offers a balance of remote work flexibility and in-office collaboration, based in **Can Tho, Can Tho, VN**. You will be the first point of contact for customers, providing exceptional service and resolving inquiries efficiently and professionally. Your role is vital in maintaining customer satisfaction and building strong relationships.
Key Responsibilities:
Location: Can Tho, Can Tho, VN
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and accurate manner.
- Troubleshoot and resolve customer issues, escalating complex problems to appropriate departments when necessary.
- Provide product information and support to customers.
- Maintain customer records and update account information accurately in the CRM system.
- Identify and assess customers' needs to achieve satisfaction.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits.
- Follow communication procedures, guidelines and policies.
- Go the extra mile to engage customers and build rapport.
- Collaborate with team members and other departments to ensure customer needs are met.
- Provide feedback on customer service or product issues to help improve our offerings.
- Process orders, forms, applications, and requests as needed.
- Adhere to service level agreements and company quality standards.
- Contribute to team goals and performance objectives.
- Upsell services and products where appropriate and beneficial to the customer.
- Document all customer interactions and resolutions thoroughly.
- High school diploma or equivalent; a college degree is a plus.
- Proven customer support experience or experience as a client service representative.
- Familiarity with CRM systems and practices.
- Excellent communication and active listening skills.
- Ability to multitask, prioritize, and manage time effectively.
- Strong problem-solving skills and attention to detail.
- Patience and empathy when dealing with customers.
- Proficiency in English (written and verbal).
- Ability to adapt to a hybrid work model, balancing remote and in-office responsibilities.
- A positive attitude and a commitment to providing excellent service.
Location: Can Tho, Can Tho, VN
This advertiser has chosen not to accept applicants from your region.
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