841 Support Services jobs in Vietnam
Social Worker - Community Support Services
700000 An Thanh
WhatJobs
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Job Description
Our client is seeking a compassionate and dedicated Social Worker to join their Community and Social Care team in Ho Chi Minh City, Ho Chi Minh, VN . This role is vital in providing support and assistance to individuals and families facing various social challenges within the community. As a Social Worker, you will be responsible for assessing client needs, developing intervention plans, and connecting individuals with appropriate resources and services. You will advocate for clients, provide counseling and support, and work collaboratively with other professionals to ensure comprehensive care. Key responsibilities include conducting client assessments, developing individualized service plans, facilitating access to community resources such as housing, employment, healthcare, and legal aid. You will provide emotional support, crisis intervention, and case management services. Maintaining accurate and confidential client records, adhering to ethical standards, and participating in team meetings and case consultations are also integral to the role. The ideal candidate will possess a Bachelor's or Master's degree in Social Work, Psychology, or a related field, with a strong understanding of social welfare principles and community resources. Experience in direct client services, case management, and advocacy is essential. Excellent interpersonal, communication, and active listening skills are required, along with a high degree of empathy and cultural competency. You should be adept at problem-solving, crisis intervention, and navigating complex social systems. The ability to work effectively both independently and as part of a multidisciplinary team is important. This position offers a meaningful opportunity to make a positive impact on the lives of vulnerable individuals and communities. You will be part of a supportive professional environment dedicated to social justice and community well-being. The ability to build trust and rapport with clients from diverse backgrounds is crucial for success in this role.
Responsibilities:
Qualifications:
Responsibilities:
- Conduct comprehensive social and emotional assessments of clients.
- Develop, implement, and monitor individualized service plans (ISPs).
- Provide counseling, support, and crisis intervention to clients and families.
- Connect clients with appropriate community resources and services (e.g., housing, healthcare, employment).
- Advocate for clients' rights and needs within various systems.
- Maintain accurate, confidential client records and documentation.
- Collaborate with other professionals, agencies, and community stakeholders.
- Participate in case consultations, team meetings, and professional development activities.
- Respond to emergent client needs and provide emergency assistance as required.
- Ensure adherence to ethical standards and professional codes of conduct.
Qualifications:
- Bachelor's or Master's degree in Social Work, Psychology, Sociology, or a related human services field.
- Relevant professional license or certification as a Social Worker (if applicable in Vietnam).
- Minimum of 3 years of experience in social work, case management, or direct client services.
- Strong knowledge of social welfare systems, community resources, and counseling techniques.
- Excellent communication, interpersonal, and active listening skills.
- Proficiency in assessment, intervention, and case management methodologies.
- Ability to work with diverse populations and demonstrate cultural competency.
- Strong problem-solving and crisis intervention skills.
- Ability to work independently and as part of a team.
- Commitment to social justice and community empowerment.
This advertiser has chosen not to accept applicants from your region.
0
Senior Social Worker - Family Support Services
59000 Pleiku, Gia Lai
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Job Description
We are seeking a compassionate and experienced Senior Social Worker to lead our family support services team in a fully remote capacity. This critical role focuses on providing comprehensive case management, counseling, and advocacy for families facing various challenges, including socioeconomic hardships, domestic issues, and child welfare concerns. You will be responsible for conducting thorough assessments, developing individualized service plans, and connecting families with essential community resources such as housing assistance, mental health services, and educational support. Your expertise will be vital in crisis intervention, emotional support, and empowering families to achieve stability and self-sufficiency. This position requires a deep understanding of social work principles, ethical practices, and relevant legislation. You will also be involved in training and mentoring junior social workers, contributing to program development, and maintaining detailed client records. Strong collaboration with community partners, government agencies, and healthcare providers is essential. The ideal candidate possesses excellent active listening, empathy, and problem-solving skills, with a proven ability to build trust and rapport with diverse populations. Experience in remote client engagement, telehealth services, and digital case management tools is highly desirable. You should be a highly organized, self-motivated professional capable of managing a demanding caseload and navigating complex client situations effectively from a home office. This role offers the profound satisfaction of making a direct positive impact on the lives of vulnerable families and contributing to community well-being. A Master's degree in Social Work (MSW) and relevant professional licensure (e.g., LCSW, LSW) are required.
Responsibilities:
Responsibilities:
- Provide comprehensive case management and counseling to families.
- Conduct thorough needs assessments and develop individualized support plans.
- Connect families with community resources, referrals, and social services.
- Offer crisis intervention and emotional support to clients.
- Advocate for clients' rights and needs within various systems.
- Develop and implement programs to support family well-being.
- Maintain accurate and confidential client records and documentation.
- Collaborate with community agencies, schools, and healthcare providers.
- Provide supervision and mentorship to junior social workers.
- Stay updated on relevant social policies, regulations, and best practices.
- Master's degree in Social Work (MSW) from an accredited institution.
- Valid state licensure as a Social Worker (e.g., LCSW, LSW).
- Minimum of 5 years of experience in social work, with a focus on family services.
- Proven experience in remote client engagement and case management.
- Strong knowledge of child welfare, mental health, and community resources.
- Excellent counseling, communication, and interpersonal skills.
- Proficiency in using case management software and telehealth platforms.
- Ability to work independently, manage time effectively, and maintain confidentiality.
- Demonstrated commitment to social justice and client empowerment.
This advertiser has chosen not to accept applicants from your region.
1
Remote Social Worker - Community Support Services
170000 Haiphong , Haiphong
WhatJobs
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Job Description
Our client, a community-focused organization dedicated to improving social well-being, is seeking a compassionate and skilled Remote Social Worker to join their outreach team. This fully remote position will involve providing vital support services to individuals and families within the community. You will be responsible for assessing client needs, developing care plans, connecting clients with resources, and providing ongoing emotional and practical support. The ideal candidate possesses strong counseling skills, a deep understanding of social services, and a commitment to empowering vulnerable populations. You will work collaboratively with community partners and agency staff to ensure comprehensive care. Responsibilities include:
Qualifications:
- Conducting comprehensive psychosocial assessments of clients to identify needs, strengths, and challenges.
- Developing individualized care plans in collaboration with clients and their families.
- Providing direct counseling and support services to clients facing various social issues, such as poverty, mental health challenges, and family conflicts.
- Connecting clients with appropriate community resources, including healthcare, housing, employment, and legal aid.
- Advocating for clients' needs within the community and with relevant agencies.
- Monitoring client progress and adjusting care plans as necessary.
- Maintaining accurate and confidential client records in compliance with agency policies and legal requirements.
- Collaborating with interdisciplinary teams, including healthcare providers, educators, and other social service professionals.
- Facilitating support groups and community education workshops.
- Responding to crisis situations and providing immediate assistance.
- Staying informed about relevant social policies, legislation, and available community resources.
- Adhering to ethical principles and professional standards of social work practice.
- Participating in case consultations and supervision sessions.
Qualifications:
- Bachelor's or Master's degree in Social Work (BSW or MSW) from an accredited institution.
- Licensed or eligible for licensure as a Social Worker in the relevant jurisdiction.
- Minimum of 3 years of experience in social work or a related field, preferably with direct client services.
- Proficiency in case management software and electronic health records (EHR).
- Strong understanding of community resources and social service systems.
- Excellent counseling, communication, and interpersonal skills.
- Empathy, patience, and a non-judgmental attitude.
- Ability to work independently and manage caseloads effectively in a remote environment.
- Strong organizational and time management skills.
- Experience in crisis intervention and de-escalation techniques.
- Knowledge of relevant legal and ethical guidelines for social work.
- Fluency in Vietnamese is required; English proficiency is a plus.
This advertiser has chosen not to accept applicants from your region.
2
Cbo Service Desk Intern
Hanoi, Hanoi
United Nations Development Programme (UNDP)
Posted today
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Job Description
**CBO Service Desk Intern**:
**Location**:
- Hanoi, VIET NAM**Application Deadline**:
- 11-Aug-23
- **(Midnight New York, USA)**
**Time left**:
- 9d 7h 54m**Type of Contract**:
- Internship**Post Level**:
- Intern**Languages Required**:
- English**Expected Duration of Assignment**:
- 6 months**Background**:
The UN Common Back Office (CBO) provides operational support services to the UN agencies residing in the GOUNH at 304 Kim Ma, Ba Dinh, Hanoi.
The Common Back Office offers 6-month internship opportunities to highly motivated applicants in order to support with the CBO’s daily operations and task flow. The interns will work under the overall leadership of the CBO Manager while reporting directly to their team leaders.
**Learning Expectations**
Although GOUNH will not provide interns with a formal training program, interns will gain hands-on experience in administration management, specifically, at the end of the internship, the intern will:
- Get to know how an office operation performs
- Get to know how to handle different administrative issues
- Get to know how the document management system works
- Becoming fully capable and confident in making working in a multi-culture working environment.
Interns will be encouraged to attend briefing sessions on topics of interest to them and may from time to time take part in relevant GOUNH events when available.
**Duties and Responsibilities**:
The intern is expected to contribute to the following tasks:
- Assist in receiving visitor registration and timely entering the system for security list.
- Assist with conference/meeting service: prepare conference badges, welcome/ signage, provide logistic support to events, etc.
- Assist with the preparation of GOUNH access data for daily access reports.
- Assist with filing and documentation
- Assist with communication to GOUNH users and other teams via Intranet and other communication manners
- Support to CBO-related activities
- Provide other admin assistance as/when required.
**Competencies**:
**Core Competencies**:
- Demonstrate commitment to UNDP’s mission, vision, and values;
- Display cultural, gender, religion, race, nationality, and age sensitivity and adaptability.
**Functional Competencies**:
- Focus on results for the client and respond positively to feedback;
- Consistently approach work with energy and a positive, constructive attitude; remain calm, in control, and good-humored even under pressure.
**Required Skills and Experience**:
- Be enrolled in a postgraduate degree programme (such as a master’s programme, or higher);
- Be enrolled in the final academic year of a first university degree programme (such as bachelor’s degree or equivalent)
- Have recently graduated with a university degree (as defined in (a) and (b) above) and, if selected, must start the internship within one-year of graduation;
**The intern should have the following qualifications and skills**:
- Be able to communicate in English effectively;
- Good command of computer skills: MSWord and Excel are required;
- Familiarity with database software and adequate skills in data entry;
- Able to verify and correct inaccurate data in the database.
- Familiar with image/video processing is an advantage
**Location**:
- Hanoi, VIET NAM**Application Deadline**:
- 11-Aug-23
- **(Midnight New York, USA)**
**Time left**:
- 9d 7h 54m**Type of Contract**:
- Internship**Post Level**:
- Intern**Languages Required**:
- English**Expected Duration of Assignment**:
- 6 months**Background**:
The UN Common Back Office (CBO) provides operational support services to the UN agencies residing in the GOUNH at 304 Kim Ma, Ba Dinh, Hanoi.
The Common Back Office offers 6-month internship opportunities to highly motivated applicants in order to support with the CBO’s daily operations and task flow. The interns will work under the overall leadership of the CBO Manager while reporting directly to their team leaders.
**Learning Expectations**
Although GOUNH will not provide interns with a formal training program, interns will gain hands-on experience in administration management, specifically, at the end of the internship, the intern will:
- Get to know how an office operation performs
- Get to know how to handle different administrative issues
- Get to know how the document management system works
- Becoming fully capable and confident in making working in a multi-culture working environment.
Interns will be encouraged to attend briefing sessions on topics of interest to them and may from time to time take part in relevant GOUNH events when available.
**Duties and Responsibilities**:
The intern is expected to contribute to the following tasks:
- Assist in receiving visitor registration and timely entering the system for security list.
- Assist with conference/meeting service: prepare conference badges, welcome/ signage, provide logistic support to events, etc.
- Assist with the preparation of GOUNH access data for daily access reports.
- Assist with filing and documentation
- Assist with communication to GOUNH users and other teams via Intranet and other communication manners
- Support to CBO-related activities
- Provide other admin assistance as/when required.
**Competencies**:
**Core Competencies**:
- Demonstrate commitment to UNDP’s mission, vision, and values;
- Display cultural, gender, religion, race, nationality, and age sensitivity and adaptability.
**Functional Competencies**:
- Focus on results for the client and respond positively to feedback;
- Consistently approach work with energy and a positive, constructive attitude; remain calm, in control, and good-humored even under pressure.
**Required Skills and Experience**:
- Be enrolled in a postgraduate degree programme (such as a master’s programme, or higher);
- Be enrolled in the final academic year of a first university degree programme (such as bachelor’s degree or equivalent)
- Have recently graduated with a university degree (as defined in (a) and (b) above) and, if selected, must start the internship within one-year of graduation;
**The intern should have the following qualifications and skills**:
- Be able to communicate in English effectively;
- Good command of computer skills: MSWord and Excel are required;
- Familiarity with database software and adequate skills in data entry;
- Able to verify and correct inaccurate data in the database.
- Familiar with image/video processing is an advantage
This advertiser has chosen not to accept applicants from your region.
3
Technical Support Engineer - Cloud Services
550000 Hoa Sơn
WhatJobs
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Job Description
Our client is seeking a highly competent and customer-focused Technical Support Engineer specializing in cloud services to join their fully remote customer service team. This role is vital for providing exceptional technical assistance to clients, ensuring their smooth operation and satisfaction with our cloud-based solutions. You will be responsible for diagnosing and resolving complex technical issues reported by customers via phone, email, and chat, providing clear and concise solutions, and escalating unresolved problems to appropriate internal teams. Key duties include maintaining detailed records of customer interactions and technical problems, troubleshooting software and network issues, guiding users through product features and functionalities, and contributing to the knowledge base with solutions and best practices. The ideal candidate will have a strong understanding of cloud computing concepts (IaaS, PaaS, SaaS), operating systems (Windows, Linux), networking protocols (TCP/IP, DNS, HTTP), and common troubleshooting methodologies. Experience with CRM software and ticketing systems is required. Excellent communication, active listening, and problem-solving skills are paramount for success in this customer-facing, remote role. A Bachelor's degree in Computer Science, Information Technology, or a related field, along with at least 3 years of experience in technical support or helpdesk roles, preferably in a cloud environment, is necessary. Join our client to deliver outstanding support and ensure client success, leveraging your technical expertise from a convenient remote location, supporting users globally who interact with services impacting areas like Da Nang, Da Nang, VN .
This advertiser has chosen not to accept applicants from your region.
4
Technical Support Specialist - Cloud Services
49000 Thuy Van
WhatJobs
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Job Description
Our client is seeking a proficient and customer-focused Technical Support Specialist to provide expert assistance with cloud services. This fully remote role is perfect for individuals with strong troubleshooting skills and a passion for helping users resolve technical issues. You will be responsible for diagnosing and resolving complex problems related to cloud infrastructure, software applications, and user accounts, ensuring a high level of customer satisfaction. The ideal candidate possesses a solid understanding of cloud computing concepts, excellent communication skills, and the ability to work efficiently in a remote support environment.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Provide first-level and second-level technical support to users via phone, email, and chat for cloud-based services.
- Diagnose and resolve technical issues related to cloud infrastructure, applications, and connectivity.
- Guide users through step-by-step solutions for software and hardware problems.
- Troubleshoot account access, permissions, and data synchronization issues.
- Escalate unresolved issues to appropriate senior technical teams, providing detailed information.
- Maintain accurate and comprehensive records of support requests and resolutions in the ticketing system.
- Develop and update knowledge base articles and troubleshooting guides for common issues.
- Identify recurring technical problems and suggest preventative measures or product improvements.
- Monitor system performance and provide feedback on potential issues.
- Ensure all customer interactions are handled professionally and efficiently.
- Adhere to service level agreements (SLAs) for response and resolution times.
- Continuously learn about new cloud technologies and product updates.
- Contribute to team efforts by sharing knowledge and best practices.
- Assist with user onboarding and basic system configuration.
- Proactively identify opportunities to improve the customer support experience.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 3 years of experience in technical support or helpdesk roles, preferably with cloud services.
- Strong understanding of cloud computing concepts (e.g., SaaS, PaaS, IaaS, AWS, Azure, Google Cloud).
- Proficiency in troubleshooting operating systems (Windows, macOS) and common software applications.
- Familiarity with networking concepts (TCP/IP, DNS, VPN).
- Excellent problem-solving, analytical, and diagnostic skills.
- Outstanding customer service and interpersonal communication skills.
- Ability to explain technical concepts clearly to non-technical users.
- Experience with ticketing systems (e.g., Zendesk, ServiceNow).
- Ability to work independently, manage time effectively, and maintain productivity in a remote setting.
- Knowledge of scripting or basic programming is a plus.
- Certifications like CompTIA A+, Network+, or cloud certifications are highly desirable.
This advertiser has chosen not to accept applicants from your region.
5
Senior Technical Support Engineer - Cloud Services
44000 Hoang Hoa
WhatJobs
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Job Description
Our client is actively recruiting a highly skilled Senior Technical Support Engineer specializing in Cloud Services to join their globally distributed team. This role offers a fully remote work arrangement, allowing you to provide expert technical assistance and solutions to our client's customer base. You will be responsible for diagnosing and resolving complex technical issues related to cloud infrastructure, SaaS platforms, and associated software applications. Key duties include responding to customer inquiries via multiple channels (phone, email, chat), troubleshooting software and hardware problems, providing detailed explanations of solutions, and escalating unresolved issues to appropriate engineering teams. You will also contribute to the knowledge base by creating and updating technical documentation, FAQs, and support guides. The ideal candidate will possess strong analytical and problem-solving skills, with a deep understanding of cloud computing concepts (AWS, Azure, GCP), networking protocols (TCP/IP, DNS, HTTP), operating systems (Linux, Windows), and scripting languages (e.g., Python, Bash). Excellent customer service and communication skills are paramount, with the ability to explain technical concepts clearly to both technical and non-technical users. A Bachelor's degree in Computer Science, Information Technology, or a related field, along with a minimum of 5 years of experience in technical support or a similar client-facing role, is required. Certifications such as AWS Certified Solutions Architect, CompTIA Network+, or Microsoft Certified: Azure Administrator Associate are highly desirable. This is an excellent opportunity to leverage your technical expertise in a remote, customer-centric environment, contributing to the satisfaction and success of our client's users.
This advertiser has chosen not to accept applicants from your region.
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6
Senior Technical Support Specialist - Cloud Services
55000 Hoa Sơn
WhatJobs
Posted today
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Job Description
Our client is seeking a highly proficient Senior Technical Support Specialist focusing on Cloud Services to join their remote customer service team. This role requires extensive knowledge of cloud infrastructure, troubleshooting complex technical issues, and providing exceptional support to a diverse client base. You will be instrumental in ensuring client satisfaction by resolving technical challenges efficiently and effectively, maintaining our client's reputation for outstanding customer care. This is a fully remote position, requiring a self-motivated individual with strong communication and problem-solving abilities.
Key Responsibilities:
Qualifications:
This is an exceptional opportunity to join a leading customer service-focused organization in a fully remote capacity. Our client values employee growth and provides a supportive environment for career development. If you are a dedicated and technically skilled support professional looking for a challenging and rewarding remote role, we encourage you to apply.
Key Responsibilities:
- Provide advanced technical support to clients experiencing issues with cloud-based applications and infrastructure, including troubleshooting connectivity, performance, and access problems.
- Respond to customer inquiries via multiple channels (email, phone, chat) in a timely and professional manner.
- Diagnose and resolve complex technical issues, escalating to higher-level support or engineering teams when necessary.
- Document all technical issues, resolutions, and customer interactions in the support ticketing system.
- Develop and maintain comprehensive knowledge base articles, FAQs, and troubleshooting guides to empower users and support teams.
- Proactively monitor client systems and provide alerts or assistance when potential issues are detected.
- Identify trends in support requests and provide feedback to product development and engineering teams for product improvement.
- Assist in the onboarding and training of new support team members.
- Ensure adherence to service level agreements (SLAs) for response and resolution times.
- Stay up-to-date with the latest cloud technologies, service offerings, and best practices.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- A minimum of 5 years of experience in technical support, customer service, or a related IT role, with a strong focus on cloud environments (e.g., AWS, Azure, GCP).
- In-depth understanding of operating systems (Windows, Linux), networking protocols (TCP/IP, DNS, HTTP), and cloud architecture.
- Proven ability to troubleshoot complex technical problems effectively and efficiently.
- Excellent written and verbal communication skills, with the ability to explain technical concepts to non-technical users.
- Strong customer service orientation and a passion for helping clients.
- Ability to work independently and manage time effectively in a remote work setting.
- Experience with CRM and ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
- Relevant certifications in cloud technologies (e.g., AWS Certified Cloud Practitioner, Azure Fundamentals) are highly desirable.
- Proactive attitude towards learning and skill development.
This is an exceptional opportunity to join a leading customer service-focused organization in a fully remote capacity. Our client values employee growth and provides a supportive environment for career development. If you are a dedicated and technically skilled support professional looking for a challenging and rewarding remote role, we encourage you to apply.
This advertiser has chosen not to accept applicants from your region.
7
L1/l2 IT Global Service Desk Analyst
Ho Chi Minh City
OPSWAT
Posted today
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Job Description
OPSWAT is a global cyber security company providing solutions for enterprises since 2002 to identify, detect, and remediate advanced security threats from data and devices coming into and out their networks. Trusted by over 1,000 organizations worldwide and with over 30 anti-malware engines, 100+ data sanitization engines and more than 25 technology integration partners, OPSWAT is a pioneer and leader in data sanitization, vulnerability detection, multi-scanning, device compliance, and cloud access control.
OPSWAT. Protecting the World's Critical Infrastructure
**The Position**
We are looking for a L1/L2 IT Global Service Desk Analyst to join our IT team in Vietnam. As part of a larger team, you will be assisting with different projects, troubleshooting, resolving technical issues, and adding value to the overall global service desk. You will get exposure to OPSWAT's IT leaders, work at a global service desk, and an opportunity to gain experience with the technical operations of a large organization dedicated to supporting the critical infrastructure of the world.
**What You Will Be Doing**
- Hands on interaction with different departments and people.
- Respond to user requests globally for service, troubleshoot problems and help develop solutions.
- Troubleshooting and supporting on-premises and cloud infrastructure issues.
- Assist and execute cloud production deployments based on playbooks.
- Access management and securing customer data.
- Participate in business resiliency exercises and the incident response lifecycle.
- Work on incident and event correlation, fidelity related to incident monitoring, alerting, and management processes.
- Administration of identity & access management, vulnerability management, patch management, and endpoint management programs.
- Level 1 and Level 2 technical support for service and incident requests.
**What We Need from You**
- Proficient with Windows 10/11, Windows Server and/or Linux systems Server. Basic understanding of macOS.
- Strong Microsoft Office 365 administration skills.
- Basic understanding of networking and print services.
- A can-do attitude and willingness to engage with departments and people.
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
- Demonstrated understanding of Cyber Security, Security Operations, and Incident Response.
- Strong oral and written communications skills.
- Ability to quickly assess issues, prioritize associated tasks, and efficiently manage time to resolve requests.
- Understanding of and passion for computers, technology, and learning.
- Eager to learn and grow in a fast-paced environment.
**It Would Be Nice If You Had**:
- Containers and orchestration.
- Cloud automation (terraform / ansible / others).
- One major Cloud provider (access management, networking, compute, serverless, databases, monitoring).
- Basic understanding of ITIL concepts - asset management, incident management, and service management, etc.
- Understanding of Security and Risk frameworks such as NIST CSF/800-53/800-171, Cyber Kill Chain, MITRE ATT&CK, OWASP, CSA, etc.
- Knowledge of SIEM, threat intelligence platforms, vulnerability assessment tools, Cloud platforms, EDR, Cyber threats, attack vectors, exploitation methods, IOC and TTP's, Infrastructure and Application security in a distributed environment.
- Knowledge of Cyber Security concepts, Cloud Platform Security, Risk Assessment, Network Security, IAM, Data Security and Governance.
- Information Security certifications such as CISSP, SANS GIAC, CISA, OSCP, etc.
OPSWAT is an equal opportunity employer. We celebrate diversity and are committed to providing an environment where equal employment opportunities are extended to all employees and applicants, free of discrimination and harassment of any type. All employment decisions are based on individual qualifications, job requirements, and business needs without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other category protected by federal, state, or local laws.
OPSWAT. Protecting the World's Critical Infrastructure
**The Position**
We are looking for a L1/L2 IT Global Service Desk Analyst to join our IT team in Vietnam. As part of a larger team, you will be assisting with different projects, troubleshooting, resolving technical issues, and adding value to the overall global service desk. You will get exposure to OPSWAT's IT leaders, work at a global service desk, and an opportunity to gain experience with the technical operations of a large organization dedicated to supporting the critical infrastructure of the world.
**What You Will Be Doing**
- Hands on interaction with different departments and people.
- Respond to user requests globally for service, troubleshoot problems and help develop solutions.
- Troubleshooting and supporting on-premises and cloud infrastructure issues.
- Assist and execute cloud production deployments based on playbooks.
- Access management and securing customer data.
- Participate in business resiliency exercises and the incident response lifecycle.
- Work on incident and event correlation, fidelity related to incident monitoring, alerting, and management processes.
- Administration of identity & access management, vulnerability management, patch management, and endpoint management programs.
- Level 1 and Level 2 technical support for service and incident requests.
**What We Need from You**
- Proficient with Windows 10/11, Windows Server and/or Linux systems Server. Basic understanding of macOS.
- Strong Microsoft Office 365 administration skills.
- Basic understanding of networking and print services.
- A can-do attitude and willingness to engage with departments and people.
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
- Demonstrated understanding of Cyber Security, Security Operations, and Incident Response.
- Strong oral and written communications skills.
- Ability to quickly assess issues, prioritize associated tasks, and efficiently manage time to resolve requests.
- Understanding of and passion for computers, technology, and learning.
- Eager to learn and grow in a fast-paced environment.
**It Would Be Nice If You Had**:
- Containers and orchestration.
- Cloud automation (terraform / ansible / others).
- One major Cloud provider (access management, networking, compute, serverless, databases, monitoring).
- Basic understanding of ITIL concepts - asset management, incident management, and service management, etc.
- Understanding of Security and Risk frameworks such as NIST CSF/800-53/800-171, Cyber Kill Chain, MITRE ATT&CK, OWASP, CSA, etc.
- Knowledge of SIEM, threat intelligence platforms, vulnerability assessment tools, Cloud platforms, EDR, Cyber threats, attack vectors, exploitation methods, IOC and TTP's, Infrastructure and Application security in a distributed environment.
- Knowledge of Cyber Security concepts, Cloud Platform Security, Risk Assessment, Network Security, IAM, Data Security and Governance.
- Information Security certifications such as CISSP, SANS GIAC, CISA, OSCP, etc.
OPSWAT is an equal opportunity employer. We celebrate diversity and are committed to providing an environment where equal employment opportunities are extended to all employees and applicants, free of discrimination and harassment of any type. All employment decisions are based on individual qualifications, job requirements, and business needs without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other category protected by federal, state, or local laws.
This advertiser has chosen not to accept applicants from your region.
8
Customer Support Lead - Technical Services (Hybrid)
490000 Bien Hoa, Dong Nai
WhatJobs
Posted today
Job Viewed
Job Description
Our client, a rapidly expanding technology solutions provider, is looking for a dynamic and experienced Customer Support Lead to oversee their technical support operations in **Bien Hoa, Dong Nai, VN**. This role offers a flexible hybrid work model, balancing remote flexibility with essential team collaboration. You will be responsible for leading a team of customer support representatives, ensuring the delivery of exceptional technical assistance to our diverse clientele. Your primary duties will include managing daily support operations, handling escalated customer issues, developing and implementing support protocols, and monitoring team performance metrics. You will play a key role in training and mentoring support staff, fostering a customer-centric culture, and identifying opportunities for process improvement. A strong understanding of technical products and services is essential, along with the ability to diagnose and resolve complex technical problems efficiently. You will also be involved in creating knowledge base articles and FAQs to empower customers and reduce common support inquiries. Collaboration with product development and engineering teams to provide feedback on customer issues and product improvements is a critical aspect of this role. We are seeking a proactive leader with outstanding communication and problem-solving skills, capable of motivating a team and ensuring high levels of customer satisfaction. The ideal candidate will have a proven track record in customer service management, preferably in a technical support environment, and experience with CRM systems and support ticketing platforms. This role requires a dedicated professional who can effectively manage a hybrid team and maintain high standards of service.
Key Responsibilities:
Key Responsibilities:
- Lead and manage a team of customer support specialists.
- Oversee the resolution of technical customer inquiries and issues.
- Develop and refine customer support processes and procedures.
- Train, mentor, and evaluate customer support team members.
- Monitor key performance indicators (KPIs) for the support team.
- Handle escalated customer complaints and ensure timely resolution.
- Collaborate with other departments to improve customer experience.
- Contribute to the development of support documentation and knowledge base articles.
- Proven experience in a customer support leadership role, preferably in a technical environment.
- Strong understanding of technical support principles and best practices.
- Excellent problem-solving and analytical skills.
- Exceptional communication, interpersonal, and leadership abilities.
- Experience with CRM software and ticketing systems (e.g., Zendesk, Salesforce).
- Ability to motivate and guide a team.
- Bachelor's degree in a relevant field or equivalent experience.
- Comfortable working in a hybrid environment.
This advertiser has chosen not to accept applicants from your region.
9