958 Support Specialist jobs in Vietnam
Technical Support Specialist - Cloud Services
49000 Thuy Van
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Our client is seeking a proficient and customer-focused Technical Support Specialist to provide expert assistance with cloud services. This fully remote role is perfect for individuals with strong troubleshooting skills and a passion for helping users resolve technical issues. You will be responsible for diagnosing and resolving complex problems related to cloud infrastructure, software applications, and user accounts, ensuring a high level of customer satisfaction. The ideal candidate possesses a solid understanding of cloud computing concepts, excellent communication skills, and the ability to work efficiently in a remote support environment.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Provide first-level and second-level technical support to users via phone, email, and chat for cloud-based services.
- Diagnose and resolve technical issues related to cloud infrastructure, applications, and connectivity.
- Guide users through step-by-step solutions for software and hardware problems.
- Troubleshoot account access, permissions, and data synchronization issues.
- Escalate unresolved issues to appropriate senior technical teams, providing detailed information.
- Maintain accurate and comprehensive records of support requests and resolutions in the ticketing system.
- Develop and update knowledge base articles and troubleshooting guides for common issues.
- Identify recurring technical problems and suggest preventative measures or product improvements.
- Monitor system performance and provide feedback on potential issues.
- Ensure all customer interactions are handled professionally and efficiently.
- Adhere to service level agreements (SLAs) for response and resolution times.
- Continuously learn about new cloud technologies and product updates.
- Contribute to team efforts by sharing knowledge and best practices.
- Assist with user onboarding and basic system configuration.
- Proactively identify opportunities to improve the customer support experience.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 3 years of experience in technical support or helpdesk roles, preferably with cloud services.
- Strong understanding of cloud computing concepts (e.g., SaaS, PaaS, IaaS, AWS, Azure, Google Cloud).
- Proficiency in troubleshooting operating systems (Windows, macOS) and common software applications.
- Familiarity with networking concepts (TCP/IP, DNS, VPN).
- Excellent problem-solving, analytical, and diagnostic skills.
- Outstanding customer service and interpersonal communication skills.
- Ability to explain technical concepts clearly to non-technical users.
- Experience with ticketing systems (e.g., Zendesk, ServiceNow).
- Ability to work independently, manage time effectively, and maintain productivity in a remote setting.
- Knowledge of scripting or basic programming is a plus.
- Certifications like CompTIA A+, Network+, or cloud certifications are highly desirable.
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Community Support Specialist (Elderly Services)
600000 Hoi An
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Our client is seeking a dedicated and empathetic Community Support Specialist to focus on providing vital assistance to the elderly population in and around **Buon Ma Thuot, Dak Lak, VN**. This role involves connecting seniors with essential community resources, offering practical support, and fostering a sense of belonging. You will be a key point of contact, helping individuals navigate services such as healthcare, social programs, and home assistance. The ideal candidate possesses excellent listening skills, a patient demeanor, and a strong understanding of the challenges faced by older adults. While the role primarily involves connecting with individuals in the community, the administrative and coordination aspects can be managed remotely, making this a hybrid opportunity for efficient service delivery. Your work will directly contribute to enhancing the quality of life for seniors.
Responsibilities:
Responsibilities:
- Conduct outreach to identify seniors in need of support services.
- Assess the needs of elderly individuals, including social, health, and practical requirements.
- Connect clients with relevant community resources, government programs, and non-profit organizations.
- Provide information and guidance on available services, such as meal delivery, transportation, and healthcare.
- Assist clients in completing applications and forms for various support programs.
- Facilitate social engagement by organizing or connecting clients to local activities and events.
- Offer emotional support and a compassionate listening ear to clients and their families.
- Maintain accurate and confidential client records and case notes.
- Collaborate with healthcare providers, social workers, and other agencies to ensure coordinated care.
- Advocate for the rights and needs of elderly clients.
- Monitor client progress and follow up to ensure services are meeting their needs.
- Develop and maintain a comprehensive database of local community resources.
- Organize and participate in community events and awareness campaigns focused on senior well-being.
- Prepare reports on client activities and program effectiveness.
- High school diploma or equivalent; a degree in social work, psychology, gerontology, or a related field is an advantage.
- Previous experience in social work, community outreach, or caregiving, preferably with seniors.
- Strong understanding of the needs and challenges of the elderly population.
- Excellent communication, interpersonal, and active listening skills.
- Patience, empathy, and a genuine desire to help others.
- Proficiency in organizing and managing information.
- Ability to work both independently and collaboratively with team members and external agencies.
- Basic computer skills for record-keeping and communication.
- Familiarity with local community resources in **Buon Ma Thuot, Dak Lak, VN** is beneficial.
- Ability to balance remote administrative tasks with on-site community engagement.
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Customer Support Specialist
000000 Rach Gia, Kien Giang
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Our client is seeking a dedicated and customer-focused Customer Support Specialist to join their dynamic team in Rach Gia, Kien Giang, VN. This role is crucial in ensuring client satisfaction by providing exceptional support and resolving inquiries efficiently. You will be the first point of contact for customers, offering assistance via phone, email, and chat. Your primary responsibilities will include understanding customer needs, troubleshooting issues, guiding users through product features, and escalating complex problems to the appropriate departments. We are looking for individuals with strong communication skills, patience, and a proactive approach to problem-solving. Previous experience in a customer service environment is highly advantageous, but we also welcome applications from motivated individuals eager to learn and grow within our organization. The ideal candidate will be adept at managing multiple tasks simultaneously and maintaining a high level of professionalism at all times. You will also be responsible for documenting customer interactions, maintaining accurate records, and contributing to the improvement of our support processes. This position offers a hybrid work model, providing a balance between in-office collaboration and remote flexibility. You will be expected to work from our Rach Gia, Kien Giang, VN office for a portion of the week, with the remainder of your time spent working remotely. This role requires a keen understanding of our product offerings and the ability to translate technical information into clear, understandable language for our diverse customer base. We believe in fostering a supportive team environment where continuous learning and development are encouraged. Join us and be a key player in delivering outstanding customer experiences.
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Customer Support Specialist
50000 Thai Binh , Thai Binh
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We are seeking a friendly and efficient Customer Support Specialist to join our team. This role is based at our Thai Binh office, offering a supportive and collaborative work environment. You will be the primary point of contact for our customers, providing exceptional service and resolving inquiries across various channels, including phone, email, and chat. Your key responsibilities will include understanding customer needs, diagnosing issues, and providing accurate and timely solutions. You will troubleshoot technical problems, guide customers through product usage, and escalate complex issues to appropriate departments when necessary. Maintaining detailed records of customer interactions and transactions using our CRM system will be essential. You will also contribute to improving customer service processes by identifying recurring issues and suggesting solutions. Proactively engaging with customers to gather feedback and ensure their satisfaction will be a crucial aspect of your role. You will stay updated on product knowledge and company policies to provide accurate information. The ideal candidate will have excellent communication and active listening skills, with a genuine desire to help customers. Previous experience in customer service, technical support, or a related field is highly desirable. Strong problem-solving abilities and the capacity to remain calm and professional under pressure are essential. Familiarity with CRM software and helpdesk ticketing systems is a plus. You should be a team player with a positive attitude and a commitment to delivering outstanding customer experiences. This is a great opportunity to build your career in customer service within a growing organization in Thai Binh.
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Customer Support Specialist
200000 Phuong Son
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Our client is looking for a dedicated and customer-focused Customer Support Specialist to join their vibrant team in Thai Nguyen, Thai Nguyen, VN . In this role, you will be the primary point of contact for customers, providing exceptional assistance and resolving inquiries via phone, email, and chat. Your goal will be to ensure a positive customer experience by addressing their needs promptly and professionally. Responsibilities include troubleshooting technical issues, guiding customers through product features, processing orders or requests, and escalating complex problems to the appropriate departments. You will maintain accurate customer records and document all interactions within the CRM system. A thorough understanding of the company's products and services is essential, along with the ability to communicate technical information clearly to a non-technical audience. You must possess excellent listening skills, patience, and a genuine desire to help people. This role requires strong problem-solving abilities and the capacity to multitask effectively in a fast-paced environment. You will collaborate with sales, technical, and product development teams to ensure customer satisfaction and contribute to the overall improvement of customer service processes. We are seeking individuals who are reliable, have a positive attitude, and are committed to delivering outstanding support. Training will be provided to ensure you have the knowledge and tools necessary to succeed. If you are passionate about customer service and thrive in a team-oriented setting, we encourage you to apply.
Responsibilities:
Responsibilities:
- Respond to customer inquiries via phone, email, and chat.
- Provide technical support and troubleshooting assistance.
- Guide customers through product usage and features.
- Process customer orders, requests, and feedback.
- Document all customer interactions in the CRM system.
- Escalate complex issues to relevant departments.
- Contribute to customer service process improvements.
- Maintain customer satisfaction through excellent support.
- High school diploma or equivalent; further education is a plus.
- Previous experience in customer service or a related field.
- Excellent communication and interpersonal skills.
- Strong problem-solving and multitasking abilities.
- Proficiency in using CRM software and support tools.
- Patience and empathy when dealing with customers.
- Ability to work effectively in a team environment.
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Customer Support Specialist
45000 Hoang Hoa
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Our client is looking for a dedicated and customer-focused Customer Support Specialist to join their expanding virtual support team. This role is crucial in providing exceptional assistance to our valued customers, resolving inquiries, and ensuring a positive user experience across all support channels. You will be the first point of contact for customers, handling a wide range of issues related to our products and services. This fully remote position requires excellent communication skills, a patient demeanor, and a strong ability to troubleshoot and provide effective solutions. You will be expected to maintain high standards of customer satisfaction while managing a steady volume of support requests.
Key responsibilities include:
Key responsibilities include:
- Responding promptly and professionally to customer inquiries via phone, email, and chat.
- Troubleshooting and resolving customer issues with a high degree of accuracy and efficiency.
- Providing detailed product information and technical support to customers.
- Escalating complex issues to the appropriate internal teams when necessary.
- Documenting all customer interactions and resolutions accurately in the CRM system.
- Identifying trends in customer issues and providing feedback to product development and quality assurance teams.
- Assisting customers with account management, order processing, and service requests.
- Maintaining a high level of product knowledge to effectively address customer needs.
- Proactively identifying opportunities to improve the customer support process and customer satisfaction.
- Building rapport and trust with customers through empathetic and helpful interactions.
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5
Customer Support Specialist
52000 Thuy Van
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Job Title: Customer Support Specialist
Location: Hue, Thua Thien–Hue, VN
We are seeking a friendly, patient, and professional Customer Support Specialist to join our team. This fully remote role is ideal for individuals who are passionate about helping customers and possess excellent communication skills. You will be responsible for addressing customer inquiries, resolving issues, and providing technical assistance via phone, email, and chat. Our goal is to ensure a positive customer experience by offering timely and effective support. The ideal candidate is a problem-solver, empathetic, and able to multitask efficiently. You will become an expert in our products/services and act as a crucial liaison between our customers and the company. We value a supportive team environment where you can grow your skills and career.
Responsibilities:
Qualifications:
Location: Hue, Thua Thien–Hue, VN
We are seeking a friendly, patient, and professional Customer Support Specialist to join our team. This fully remote role is ideal for individuals who are passionate about helping customers and possess excellent communication skills. You will be responsible for addressing customer inquiries, resolving issues, and providing technical assistance via phone, email, and chat. Our goal is to ensure a positive customer experience by offering timely and effective support. The ideal candidate is a problem-solver, empathetic, and able to multitask efficiently. You will become an expert in our products/services and act as a crucial liaison between our customers and the company. We value a supportive team environment where you can grow your skills and career.
Responsibilities:
- Respond to customer inquiries and resolve issues via phone, email, and chat in a timely and professional manner.
- Provide accurate information about products and services.
- Troubleshoot and diagnose customer problems, offering effective solutions.
- Escalate complex issues to appropriate departments when necessary.
- Maintain detailed records of customer interactions, transactions, comments, and complaints.
- Identify and communicate trends in customer issues to improve products and services.
- Follow communication procedures, guidelines, and policies.
- Ensure customer satisfaction and build strong customer relationships.
- Stay up-to-date with product knowledge and company policies.
- Participate in team meetings and training sessions.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Proven customer support experience or experience in a similar role.
- Excellent communication and interpersonal skills.
- Strong problem-solving and analytical abilities.
- Ability to remain calm and professional under pressure.
- Proficiency in using customer support software and tools.
- Familiarity with CRM systems.
- Good typing speed and computer proficiency.
- Ability to work independently and manage time effectively in a remote setting.
- A positive attitude and a passion for customer service.
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6
Customer Support Specialist
65000 Nha Trang, Khanh Hoa
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Our client is looking for a motivated and customer-centric Customer Support Specialist to join their team. This role offers a hybrid work arrangement, combining remote flexibility with in-office collaboration. You will be the first point of contact for customers, providing assistance and resolving inquiries across various communication channels, including phone, email, and chat. Responsibilities include troubleshooting customer issues, guiding users through product features, and escalating complex problems to the appropriate departments. You will maintain accurate customer records and document all interactions. A key aspect of this role involves understanding customer needs and providing timely, effective solutions to ensure a positive customer experience. You will also contribute to building customer loyalty and satisfaction by delivering exceptional service. The ideal candidate will possess excellent communication skills, patience, and a friendly demeanor. Previous experience in customer service or a related field is preferred. Proficiency in CRM software and helpdesk ticketing systems is a plus. We are looking for an individual who is a quick learner, adaptable, and has a strong ability to multitask in a fast-paced environment. This is a great opportunity to develop your skills in customer relations and contribute to the success of our client's customer service operations. Your dedication to providing outstanding support will be highly valued. The successful applicant will demonstrate strong problem-solving skills and a commitment to customer satisfaction.
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Customer Support Specialist
39000 Thai Binh , Thai Binh
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Our client is looking for a dedicated and customer-focused Customer Support Specialist to join their team in Thai Binh, Thai Binh, VN . This role is essential for ensuring that all customers receive timely, accurate, and friendly assistance across multiple communication channels. The Customer Support Specialist will be responsible for addressing customer inquiries, resolving issues, and providing product or service information with professionalism and efficiency. Key responsibilities include managing inbound customer calls, emails, and chat messages, troubleshooting technical problems, and escalating complex issues to appropriate departments when necessary. You will also be tasked with maintaining customer records, documenting interactions, and contributing to the improvement of customer service processes and knowledge bases. Building strong relationships with customers and ensuring their satisfaction are paramount to success in this position. The ability to empathize with customers and find effective solutions is highly valued.
Key responsibilities include:
The ideal candidate will have a high school diploma or equivalent, with previous experience in customer service, helpdesk, or a similar role being a significant advantage. Excellent verbal and written communication skills are mandatory. Strong active listening and problem-solving abilities are essential. Familiarity with CRM software and helpdesk ticketing systems is preferred. The ability to remain calm and professional under pressure and to work collaboratively within a team environment is crucial. This role requires you to be based in or willing to relocate to Thai Binh, Thai Binh, VN , and contribute to providing exceptional support to our client's valued customers.
Key responsibilities include:
- Responding promptly to customer inquiries via phone, email, and chat.
- Resolving customer issues and complaints effectively and efficiently.
- Providing detailed product and service information.
- Troubleshooting technical problems and guiding customers through solutions.
- Escalating unresolved issues to the appropriate teams.
- Maintaining accurate customer records and interaction logs.
- Gathering customer feedback and contributing to service improvements.
- Ensuring a high level of customer satisfaction.
The ideal candidate will have a high school diploma or equivalent, with previous experience in customer service, helpdesk, or a similar role being a significant advantage. Excellent verbal and written communication skills are mandatory. Strong active listening and problem-solving abilities are essential. Familiarity with CRM software and helpdesk ticketing systems is preferred. The ability to remain calm and professional under pressure and to work collaboratively within a team environment is crucial. This role requires you to be based in or willing to relocate to Thai Binh, Thai Binh, VN , and contribute to providing exceptional support to our client's valued customers.
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Customer Support Specialist
810000 Bien Hoa, Dong Nai
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Our client is actively seeking a dedicated and empathetic Customer Support Specialist to join their team on a fully remote basis. This is a perfect opportunity for individuals passionate about helping customers and resolving their issues efficiently. You will be the primary point of contact for customers, providing exceptional support through various channels, including email, chat, and phone.
Your core responsibilities will involve understanding customer inquiries, troubleshooting technical or product-related problems, and providing accurate and timely solutions. You will document customer interactions, escalate complex issues to appropriate departments, and contribute to building a positive customer experience. Maintaining a deep understanding of the company's products and services is crucial for success in this role.
The ideal candidate possesses excellent communication and active listening skills, patience, and a genuine desire to assist others. Proficiency in using customer support software and CRM systems is required. Strong problem-solving abilities and the capacity to work independently in a remote environment are essential. You should be comfortable managing multiple customer interactions simultaneously while maintaining a high level of professionalism and customer focus.
Key Responsibilities:
Your core responsibilities will involve understanding customer inquiries, troubleshooting technical or product-related problems, and providing accurate and timely solutions. You will document customer interactions, escalate complex issues to appropriate departments, and contribute to building a positive customer experience. Maintaining a deep understanding of the company's products and services is crucial for success in this role.
The ideal candidate possesses excellent communication and active listening skills, patience, and a genuine desire to assist others. Proficiency in using customer support software and CRM systems is required. Strong problem-solving abilities and the capacity to work independently in a remote environment are essential. You should be comfortable managing multiple customer interactions simultaneously while maintaining a high level of professionalism and customer focus.
Key Responsibilities:
- Respond to customer inquiries and resolve issues via email, chat, and phone.
- Provide technical assistance and product support to customers.
- Troubleshoot customer problems and guide them through step-by-step solutions.
- Document all customer interactions and resolutions in the CRM system.
- Escalate unresolved issues to the appropriate teams or departments.
- Educate customers on product features and functionalities.
- Gather customer feedback and report it to relevant teams for service improvement.
- Maintain a high level of customer satisfaction by delivering prompt and professional service.
- Adhere to company policies and procedures for customer support.
- Contribute to the knowledge base by creating and updating support articles.
- Proven experience in customer service or a similar support role.
- Excellent verbal and written communication skills.
- Strong listening and problem-solving abilities.
- Patience and empathy when dealing with customers.
- Proficiency with customer support software (e.g., Zendesk, Salesforce Service Cloud) and CRM systems.
- Ability to manage time effectively and multitask in a remote setting.
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
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