1 627 Support Team jobs in Vietnam
Customer Service Representative - Technical Support
81000 Bien Hoa, Dong Nai
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Join our growing customer support team as a Customer Service Representative specializing in Technical Support. This role is perfect for individuals passionate about technology and helping others resolve technical issues. You will be the first point of contact for customers seeking assistance with our products and services, providing effective solutions and ensuring a positive customer experience. Your primary responsibility will be to troubleshoot and resolve technical problems via phone, email, and live chat.
This position requires excellent communication skills, patience, and a logical approach to problem-solving. You will need to actively listen to customer concerns, diagnose issues accurately, and guide them through step-by-step solutions. You will also be responsible for documenting customer interactions, escalating complex issues to senior support staff when necessary, and contributing to our knowledge base by identifying recurring problems and suggesting solutions. We offer comprehensive training to ensure you are well-equipped to handle a wide range of technical queries. This role is located in Bien Hoa, Dong Nai, VN and will follow a hybrid work model, requiring some on-site presence.
Key Responsibilities:
Qualifications:
This position requires excellent communication skills, patience, and a logical approach to problem-solving. You will need to actively listen to customer concerns, diagnose issues accurately, and guide them through step-by-step solutions. You will also be responsible for documenting customer interactions, escalating complex issues to senior support staff when necessary, and contributing to our knowledge base by identifying recurring problems and suggesting solutions. We offer comprehensive training to ensure you are well-equipped to handle a wide range of technical queries. This role is located in Bien Hoa, Dong Nai, VN and will follow a hybrid work model, requiring some on-site presence.
Key Responsibilities:
- Respond to customer inquiries and provide technical assistance via phone, email, and chat.
- Diagnose and resolve technical issues related to software and hardware products.
- Guide customers through troubleshooting processes and product setup.
- Document all customer interactions, issues, and resolutions in the CRM system.
- Escalate complex technical problems to the appropriate support tiers.
- Maintain a high level of customer satisfaction through efficient and empathetic service.
- Contribute to the development of FAQs and knowledge base articles.
- Identify trends in customer issues and provide feedback to product development teams.
- Follow communication procedures, guidelines, and policies.
- Ensure timely follow-up on unresolved issues.
- Upsell relevant products or services where appropriate.
- Stay updated on product knowledge and technical advancements.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree in IT or a related field is a plus.
- Proven experience in a customer service or technical support role.
- Strong knowledge of computer hardware, software, and basic networking concepts.
- Excellent communication and interpersonal skills.
- Patience and a customer-centric approach.
- Ability to troubleshoot and problem-solve effectively.
- Familiarity with CRM software and ticketing systems.
- Ability to multitask and manage time efficiently.
- Proficiency in Vietnamese and English.
- Previous experience in a hybrid work environment is advantageous.
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0
Customer Service Representative - Technical Support
91000 Long Xuyen, An Giang
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Our client is seeking dedicated and customer-focused Customer Service Representatives to provide exceptional technical support in **Long Xuyen, An Giang, VN**. This role is fully remote, offering a flexible work environment. You will be the first point of contact for customers experiencing technical issues with our products or services. The ideal candidate will possess excellent problem-solving skills, strong communication abilities, and a patient, empathetic approach to customer interactions. You will be responsible for troubleshooting technical problems, guiding customers through solutions, and ensuring a high level of customer satisfaction. This is a great opportunity to join a growing company and contribute to its positive customer experience.
Key Responsibilities:
Qualifications:
Join our client's team and help ensure our customers have a seamless and positive experience with our technology.
Key Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email, and chat regarding technical issues.
- Troubleshoot and diagnose hardware, software, and network problems.
- Guide customers through step-by-step solutions and provide clear instructions.
- Escalate complex issues to higher levels of support when necessary.
- Document all customer interactions, issues, and resolutions accurately in the CRM system.
- Maintain a high level of product knowledge to effectively assist customers.
- Identify and report recurring technical issues to the relevant departments for improvement.
- Contribute to the development of FAQs and knowledge base articles.
- Adhere to customer service policies and procedures.
- Achieve and exceed performance metrics, including customer satisfaction and resolution times.
- Provide feedback to improve product functionality and customer support processes.
- Maintain a positive and professional demeanor at all times.
- Manage time effectively to handle a high volume of customer requests.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree in a relevant field is a plus.
- Proven experience in customer service, preferably in a technical support role.
- Excellent communication skills, both verbal and written.
- Strong active listening and problem-solving abilities.
- Patience and empathy when dealing with customers facing technical difficulties.
- Proficiency in using helpdesk software and ticketing systems.
- Familiarity with common operating systems (Windows, macOS) and basic networking concepts.
- Ability to learn new technologies quickly.
- Strong organizational skills and attention to detail.
- Ability to work independently and as part of a remote team.
- A reliable internet connection and a suitable home office setup.
Join our client's team and help ensure our customers have a seamless and positive experience with our technology.
This advertiser has chosen not to accept applicants from your region.
1
Customer Service Representative - Technical Support
570000 An Thanh
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Our client is seeking an enthusiastic and technically adept Customer Service Representative to join their support team in Vung Tau, Ba Ria–Vung Tau, VN . This role operates on a 'Hybrid' model, requiring a mix of in-office and remote work. You will be the first point of contact for customers seeking assistance with our products and services, providing timely and effective technical solutions. The ideal candidate possesses excellent communication skills, a patient demeanor, and a knack for troubleshooting. Responsibilities include responding to customer inquiries via phone, email, and chat, diagnosing technical issues, guiding users through problem-solving processes, and escalating complex cases when necessary. You will also be responsible for documenting customer interactions and feedback to contribute to service improvements. A strong understanding of our product offerings and a commitment to delivering exceptional customer experiences are key. This is an exciting opportunity to be part of a growing company and develop your skills in a supportive environment. Key responsibilities:
The ideal candidate will have a high school diploma or equivalent; an Associate's or Bachelor's degree in a related technical field is a plus. A minimum of 2 years of experience in customer service or technical support, preferably in a call center environment, is required. Strong technical aptitude and the ability to learn new software quickly are essential. Excellent communication, listening, and problem-solving skills are a must. Familiarity with CRM software and ticketing systems is beneficial. The ability to work effectively both independently and as part of a team, adapting to a hybrid work model, is important.
- Handling inbound customer inquiries via phone, email, and live chat, providing technical assistance.
- Diagnosing and resolving software and hardware issues for customers.
- Guiding customers through step-by-step solutions for technical problems.
- Escalating unresolved issues to higher-level support or relevant departments.
- Documenting all customer interactions, issues, and resolutions in the CRM system.
- Providing feedback to product development teams on common issues and customer suggestions.
- Maintaining a high level of customer satisfaction through efficient and friendly service.
- Adhering to established service level agreements (SLAs) for response and resolution times.
- Staying updated on product knowledge and technical troubleshooting techniques.
- Participating in team meetings and contributing to the continuous improvement of customer support processes.
The ideal candidate will have a high school diploma or equivalent; an Associate's or Bachelor's degree in a related technical field is a plus. A minimum of 2 years of experience in customer service or technical support, preferably in a call center environment, is required. Strong technical aptitude and the ability to learn new software quickly are essential. Excellent communication, listening, and problem-solving skills are a must. Familiarity with CRM software and ticketing systems is beneficial. The ability to work effectively both independently and as part of a team, adapting to a hybrid work model, is important.
This advertiser has chosen not to accept applicants from your region.
2
Customer Service Representative - Technical Support
200000 Phuong Son
WhatJobs
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Job Description
Our client is looking for an enthusiastic and customer-focused Customer Service Representative specializing in Technical Support for their operations in Thai Nguyen, Thai Nguyen, VN . This role is key to providing exceptional assistance to customers experiencing technical difficulties with our products or services. You will be responsible for handling inbound customer inquiries via phone, email, and chat, diagnosing technical issues, and guiding customers through troubleshooting steps to resolution. A critical part of the job involves patiently explaining complex technical information in a clear and understandable manner. You will maintain accurate records of customer interactions, issues, and resolutions in the CRM system. Identifying recurring technical problems and escalating them to the appropriate departments for further investigation and improvement is also a key responsibility. The ideal candidate will possess excellent communication and active listening skills, a strong aptitude for problem-solving, and a patient, customer-centric attitude. Previous experience in technical support or customer service, preferably within a tech-related industry, is highly advantageous. Familiarity with common software applications and operating systems is essential. This position offers a dynamic work environment with opportunities for professional development and the chance to directly impact customer satisfaction. Join our team and be the first point of contact for our valued customers in Thai Nguyen, Thai Nguyen, VN .
Key Responsibilities:
Key Responsibilities:
- Respond to customer inquiries via multiple channels (phone, email, chat).
- Provide technical assistance and troubleshooting support.
- Guide customers through product setup and usage.
- Diagnose and resolve technical issues efficiently.
- Document customer interactions and resolutions accurately.
- Escalate complex issues to senior support staff or relevant teams.
- Maintain a high level of customer satisfaction.
- Identify trends in customer issues and provide feedback.
- Continuously improve technical knowledge and support skills.
This advertiser has chosen not to accept applicants from your region.
3
Customer Service and Support
Ho Chi Minh City
Eight Four Collective
Posted today
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Job Description
**Mô tả công việc**:
(Mức lương: Thỏa thuận)
- Maintaining a positive, empathetic, and professional attitude toward customers at all times;
- Acknowledging and resolving customer complaints and bringing them into improvement;
- Communicating with customers through various channels;
- Update customer information on the company's CRM system;
- Send information to customers when there is a change in design and product quality;
- Update with customers the certificates related to the business and products;
- Make price quotes and receive POs from customers to upload to the system;
- Check the number of purchases of the accounts each month, notify customers when the customer reaches the amount for rebate;
- Making contracts;
- Taking care of customers after sales;
- Request price quotes and book delivery from Logistic companies, follow up delivery progress;
- Support Customer Service B2C.
**Chức vụ**: Nhân Viên/Chuyên Viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
- 1 day off/week;
- 12 paid days annual leave/ year; the national holidays paid days as regulation;
- Other bonus: Year-end bonus based on company’s whole year performance;
- Monthly phone and parking allowance after probation;
- Other activities: company trips, team building parties;
- Complimentary coffee every day;
- Career development opportunity, being provided extensive training in the coffee field; friendly and motivating working environment.
**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề
**Yêu cầu công việc**:
- Bachelor’s degree in business and/or hospitality management or related fields;
- Excellent knowledge of Microsoft Office;
- Good command of spoken and written English;
- Excellent selling, negotiation, and communication skills;
- Experience working with customer support;
- Time management and organizational skills;
- Submit CV in English.
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: Chăm Sóc Khách Hàng,Hành chính Văn phòng,Hành Chính/Văn Phòng
Trung cấp - Nghề
Không yêu cầu
(Mức lương: Thỏa thuận)
- Maintaining a positive, empathetic, and professional attitude toward customers at all times;
- Acknowledging and resolving customer complaints and bringing them into improvement;
- Communicating with customers through various channels;
- Update customer information on the company's CRM system;
- Send information to customers when there is a change in design and product quality;
- Update with customers the certificates related to the business and products;
- Make price quotes and receive POs from customers to upload to the system;
- Check the number of purchases of the accounts each month, notify customers when the customer reaches the amount for rebate;
- Making contracts;
- Taking care of customers after sales;
- Request price quotes and book delivery from Logistic companies, follow up delivery progress;
- Support Customer Service B2C.
**Chức vụ**: Nhân Viên/Chuyên Viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
- 1 day off/week;
- 12 paid days annual leave/ year; the national holidays paid days as regulation;
- Other bonus: Year-end bonus based on company’s whole year performance;
- Monthly phone and parking allowance after probation;
- Other activities: company trips, team building parties;
- Complimentary coffee every day;
- Career development opportunity, being provided extensive training in the coffee field; friendly and motivating working environment.
**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề
**Yêu cầu công việc**:
- Bachelor’s degree in business and/or hospitality management or related fields;
- Excellent knowledge of Microsoft Office;
- Good command of spoken and written English;
- Excellent selling, negotiation, and communication skills;
- Experience working with customer support;
- Time management and organizational skills;
- Submit CV in English.
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: Chăm Sóc Khách Hàng,Hành chính Văn phòng,Hành Chính/Văn Phòng
Trung cấp - Nghề
Không yêu cầu
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4
Remote Customer Service and Technical Support Specialist
68000 My Tho, Tien Giang
WhatJobs
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Job Description
We are seeking dedicated and customer-focused Remote Customer Service and Technical Support Specialists to join our expanding team. This fully remote position offers the flexibility to assist our valued customers from the comfort of your home. You will be the primary point of contact for customers, providing exceptional support, resolving inquiries, and troubleshooting technical issues related to our products and services.
As a Remote Customer Service and Technical Support Specialist, your core responsibilities will include responding to customer inquiries via phone, email, and chat in a timely and professional manner. You will diagnose and resolve technical problems, guide customers through product features, and provide solutions to ensure their satisfaction. Maintaining a high level of customer service and building positive relationships are paramount.
Key duties involve accurately documenting customer interactions and issues in our CRM system. You will escalate complex technical problems to the appropriate teams when necessary, ensuring follow-up and resolution. Proactively identifying customer needs and providing helpful information or resources will be part of your daily tasks. Staying up-to-date with product knowledge and company policies is essential for providing effective support.
The ideal candidate possesses excellent communication and interpersonal skills, with a patient and empathetic approach to customer interactions. Previous experience in customer service or technical support is highly desirable. Strong problem-solving skills and the ability to troubleshoot technical issues are required. Familiarity with CRM software and ticketing systems is a plus. You should have a reliable internet connection and a quiet workspace conducive to providing excellent customer service.
We are looking for individuals who are highly motivated, adaptable, and committed to delivering outstanding customer experiences in a remote setting. If you are passionate about helping people, possess strong technical aptitude, and thrive in a customer-centric environment, we encourage you to apply for this exciting remote opportunity.
As a Remote Customer Service and Technical Support Specialist, your core responsibilities will include responding to customer inquiries via phone, email, and chat in a timely and professional manner. You will diagnose and resolve technical problems, guide customers through product features, and provide solutions to ensure their satisfaction. Maintaining a high level of customer service and building positive relationships are paramount.
Key duties involve accurately documenting customer interactions and issues in our CRM system. You will escalate complex technical problems to the appropriate teams when necessary, ensuring follow-up and resolution. Proactively identifying customer needs and providing helpful information or resources will be part of your daily tasks. Staying up-to-date with product knowledge and company policies is essential for providing effective support.
The ideal candidate possesses excellent communication and interpersonal skills, with a patient and empathetic approach to customer interactions. Previous experience in customer service or technical support is highly desirable. Strong problem-solving skills and the ability to troubleshoot technical issues are required. Familiarity with CRM software and ticketing systems is a plus. You should have a reliable internet connection and a quiet workspace conducive to providing excellent customer service.
We are looking for individuals who are highly motivated, adaptable, and committed to delivering outstanding customer experiences in a remote setting. If you are passionate about helping people, possess strong technical aptitude, and thrive in a customer-centric environment, we encourage you to apply for this exciting remote opportunity.
This advertiser has chosen not to accept applicants from your region.
5
Remote Customer Service Team Lead - Technical Support
10000 An Cu, An Giang
WhatJobs
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Job Description
Our client, a leading provider of innovative software solutions, is seeking an experienced and motivated Remote Customer Service Team Lead to oversee their technical support operations. This fully remote position offers the flexibility to manage a dedicated team of customer service professionals from anywhere. You will be responsible for ensuring exceptional customer support, driving team performance, and resolving complex technical issues for our clients. If you have a passion for customer satisfaction and strong leadership skills, this role is for you. Key responsibilities include:
- Leading, coaching, and mentoring a remote team of customer service representatives.
- Monitoring team performance, setting goals, and conducting performance reviews.
- Ensuring timely and accurate resolution of customer inquiries and technical issues via phone, email, and chat.
- Developing and implementing customer service policies and procedures to enhance efficiency and customer satisfaction.
- Handling escalated customer complaints and resolving them professionally and effectively.
- Analyzing customer feedback and service metrics to identify areas for improvement.
- Training new team members on product knowledge, support processes, and best practices.
- Collaborating with other departments, such as product development and sales, to address customer needs.
- Creating and maintaining a knowledge base of common issues and solutions.
- Driving a culture of exceptional customer service and continuous improvement within the team.
- Proven experience in a customer service or technical support role, with at least 2 years in a leadership or supervisory capacity.
- Strong understanding of customer service principles and best practices.
- Excellent communication, interpersonal, and problem-solving skills.
- Experience with CRM software and ticketing systems.
- Ability to manage and motivate a remote team effectively.
- Proficiency in technical troubleshooting and issue resolution.
- Strong organizational skills and the ability to multitask.
- A customer-centric approach and a passion for helping others.
- Ability to work independently and adapt to a dynamic remote work environment.
- Fluency in English is essential.
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6
Customer Service Representative - Tech Support
200000 Phuong Son
WhatJobs
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Job Description
Our client, a rapidly growing technology firm, is looking for a dedicated and empathetic Customer Service Representative with a focus on Technical Support to join their dynamic team. This role, based in Thai Nguyen, Thai Nguyen, VN , is crucial for ensuring our customers receive outstanding assistance with our products and services. You will be the first point of contact for customers experiencing technical difficulties, providing timely and effective solutions to ensure their satisfaction.
As a Customer Service Representative, your primary responsibilities will include responding to customer inquiries via phone, email, and chat, troubleshooting technical issues, and guiding users through step-by-step solutions. You will need to accurately diagnose and resolve customer problems, escalating complex issues to the appropriate internal teams when necessary. Maintaining a high level of customer satisfaction by providing professional and courteous service is paramount. You will be expected to document all customer interactions and resolutions in our CRM system, contributing to our knowledge base. Identifying recurring customer issues and providing feedback to product development teams for service improvement will be an important aspect of the role.
The ideal candidate will possess excellent communication and interpersonal skills, with the ability to explain technical concepts in a clear and understandable manner. Previous experience in a customer service or technical support role is highly preferred. Strong problem-solving skills and the ability to remain calm and patient under pressure are essential. Familiarity with common operating systems and software applications is required. A passion for technology and a strong desire to help customers are key attributes. The ability to work flexible hours, including weekends and holidays as needed, may be required. If you are a customer-centric individual with a knack for technical troubleshooting, we invite you to apply and contribute to our commitment to excellent customer care in Thai Nguyen, Thai Nguyen, VN .
As a Customer Service Representative, your primary responsibilities will include responding to customer inquiries via phone, email, and chat, troubleshooting technical issues, and guiding users through step-by-step solutions. You will need to accurately diagnose and resolve customer problems, escalating complex issues to the appropriate internal teams when necessary. Maintaining a high level of customer satisfaction by providing professional and courteous service is paramount. You will be expected to document all customer interactions and resolutions in our CRM system, contributing to our knowledge base. Identifying recurring customer issues and providing feedback to product development teams for service improvement will be an important aspect of the role.
The ideal candidate will possess excellent communication and interpersonal skills, with the ability to explain technical concepts in a clear and understandable manner. Previous experience in a customer service or technical support role is highly preferred. Strong problem-solving skills and the ability to remain calm and patient under pressure are essential. Familiarity with common operating systems and software applications is required. A passion for technology and a strong desire to help customers are key attributes. The ability to work flexible hours, including weekends and holidays as needed, may be required. If you are a customer-centric individual with a knack for technical troubleshooting, we invite you to apply and contribute to our commitment to excellent customer care in Thai Nguyen, Thai Nguyen, VN .
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7
Customer Service Representative - Tech Support
10000 An Cu, An Giang
WhatJobs
Posted today
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Job Description
Our client is seeking a diligent and empathetic Customer Service Representative to join their technical support team in **Hanoi, Hanoi, VN**. In this hybrid role, you will be the first point of contact for customers experiencing technical difficulties with our products and services. You will provide timely, accurate, and friendly support through various channels, including phone, email, and chat. Responsibilities include diagnosing and resolving technical issues, guiding customers through troubleshooting steps, and escalating complex problems to higher-level support teams when necessary. The ideal candidate will possess strong technical aptitude, excellent communication skills, and a patient, customer-centric approach. You should be adept at explaining technical concepts in an easily understandable manner. This role requires excellent listening skills to understand customer issues and a commitment to finding effective solutions. You will maintain detailed records of customer interactions and resolutions within our CRM system. Experience with common operating systems, software applications, and basic network troubleshooting is required.
Key Responsibilities:
Key Responsibilities:
- Respond to customer inquiries and provide technical assistance via phone, email, and chat.
- Diagnose and troubleshoot hardware, software, and network issues.
- Guide customers through step-by-step solutions to resolve their technical problems.
- Escalate unresolved issues to appropriate internal teams for further investigation.
- Document all customer interactions, issues, and resolutions in the CRM system.
- Maintain a high level of customer satisfaction through professional and efficient service.
- Identify and report trends in customer issues to improve product and service quality.
- Stay up-to-date with product knowledge and technical updates.
- Adhere to service level agreements (SLAs) and company policies.
- Contribute to the knowledge base with troubleshooting guides and FAQs.
- High school diploma or equivalent; Associate's or Bachelor's degree in IT or a related field is a plus.
- Previous experience in customer service or technical support.
- Strong understanding of computer hardware, software, and operating systems.
- Excellent verbal and written communication skills.
- Patience and empathy when dealing with customers.
- Ability to troubleshoot complex technical problems.
- Familiarity with CRM software and ticketing systems.
- Ability to work effectively in a hybrid work environment.
This advertiser has chosen not to accept applicants from your region.
8
Senior Supervisor, Customer Service and Support
Ho Chi Minh City
APL Logistics
Posted today
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Job Description
This position is responsible for delivering APLL commitment to key customers, meeting day to day operations requirements of the customers. The position manages a team of over 10 Customer Service Representatives to achieve excellent customer service satisfaction through defined and agreed processes. He/she participates in organizing vendor seminar program (VSP) to ensure vendors understand and acknowledge customers’ requirements and standard. He/she supports the implementation of Vendors Logistics Program through periodic visits and consultation to vendors to ensure vendors understand and acknowledge customer requirements and standards. The position helps to coach; train; develop customer service representatives to ensure they are qualified to handle customers’ logistics requirements.
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9