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203 System Troubleshooting jobs in Vietnam

Technical Support

Ho Chi Minh City Công Ty TNHH Bosch Global Software Technologies

Posted today

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Job Description

**Mô tả công việc**:
(Mức lương: Thỏa thuận)
- Handling Tickets, Inquiries, Checking Monitoring & Alarming
- Restart and Repair Processing of Correction Service
- Evaluation of Monthly Reports
- Coordinate with L2 team
- On-boarding new customers (interface.) and customer handbook.

**Chức vụ**: Nhân Viên/Chuyên Viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:
13th-month bonus + yearly performance bonus + annual salary appraisal

Premium health insurance for employee + 2 family members

16+ days of paid leave per year

**Yêu cầu bằng cấp (tối thiểu)**: Đại Học

**Yêu cầu công việc**:
**Qualifications**:

- Bachelor's degree in Computer Science/ Data Science/ IT/ Business Administrator/ Geodesy/ Mapping/ Physics
- Service Operation / Software Support / Application Support + Ticket System Management: 1, 2 years experience (Ticketing, Customer Supplier (B2B) Communication)
- Database knowledge
- Experience with one of following platforms is preferable Grafana, Icinga Zabbix, Influx
- Experience in documentation is preferable
- English communications skills at business level
- Be proactive, Be able to self study, Be able to lead others and lead yourself
- Nice to have Process knowledge experience such as ISO 2000

Why BOSCH?

Because we don't just follow trends, we create them.

Because together we turn ideas into reality, working every day to make the world of tomorrow a better place. Do you have high standards when it comes to your job? So do we. At Bosch, you will discover more than just work.

Benefits and Career Opportunities
- Working in one of the Best Places to Work in Vietnam
- Join a dynamic and fast growing global company (English-speaking environment)
- 13th-month salary bonus + attractive performance bonus (you'll love it!) + annual performance appraisal
- 100% monthly basic salary and mandatory social insurances in 2-month probation
- Onsite opportunities: short-term and long-term assignments
- 15+ days of annual leave + 1 day of birthday leave
- Premium health insurance for employee and 02 family members
- Flexible working time
- Lunch and parking allowance
- Various training on hot-trend technologies/ foreign language (English/Chinese/Japanese) and soft-skills
- Fitness & sport activities: football, badminton, yoga, Aerobic
- Free in-house entertainment facilities and snack
- Join in various team building, company trip, year-end party, tech talks and a lot of charity events

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: CNTT - Phần Cứng,Cơ Điện,Quản Trị Mạng,Tự Động Hóa

Đại Học
Không yêu cầu

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Technical Support Specialist

81000 Bien Hoa, Dong Nai WhatJobs

Posted today

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Job Description

full-time

Our client is looking for a dedicated and customer-focused Technical Support Specialist to join their team in **Bien Hoa, Dong Nai, VN**. This role is essential for providing timely and effective technical assistance to our customers. You will be the first point of contact for customers experiencing technical issues, diagnosing problems, and guiding them through solutions. The ability to communicate complex technical information clearly and patiently is paramount.

Key Responsibilities:

Respond to customer inquiries and support requests via phone, email, and chat.
Diagnose and troubleshoot hardware, software, and network issues.
Guide customers through step-by-step solutions to resolve technical problems.
Escalate unresolved issues to appropriate internal teams or specialists.
Document all customer interactions and technical issues accurately in the ticketing system.
Create and maintain knowledge base articles and FAQs to assist customers and internal teams.
Provide feedback on product issues and potential improvements to the development team.
Follow standard procedures for issue resolution and escalation.
Ensure a high level of customer satisfaction by providing prompt, accurate, and friendly support.
Participate in team meetings and training sessions to enhance technical skills and product knowledge.
Adhere to service level agreements (SLAs) for response and resolution times.

Qualifications:

Proven experience in a technical support or customer service role.
Strong knowledge of computer hardware, software applications, operating systems (Windows, macOS), and basic networking concepts.
Excellent problem-solving and diagnostic skills.
Exceptional communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
Patience and a customer-centric approach.
Ability to multitask and manage time effectively.
Familiarity with ticketing systems (e.g., Zendesk, Jira Service Desk) is a plus.
High school diploma or equivalent; technical certifications or associate's degree preferred.
Good understanding of local customer needs and common technical issues in the **Bien Hoa, Dong Nai, VN** area.

This is an on-site position requiring your presence in our **Bien Hoa, Dong Nai, VN** office.

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Technical Support Specialist

300000 Thai Binh , Thai Binh WhatJobs

Posted today

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Job Description

full-time

Our client is seeking a motivated and customer-focused Technical Support Specialist to join their IT support team in Thai Binh, Thai Binh, VN . This role is critical for providing timely and effective technical assistance to internal users and external customers. You will be responsible for troubleshooting hardware, software, and network issues, diagnosing problems, and implementing solutions to ensure smooth operation of IT systems. The ideal candidate will possess a strong understanding of common operating systems (Windows, macOS), office productivity software, and basic networking principles. Excellent communication and interpersonal skills are essential for interacting with users of varying technical expertise. You should be patient, empathetic, and dedicated to resolving customer issues efficiently. Responsibilities include responding to support requests via phone, email, or ticketing systems, documenting issues and resolutions, and escalating complex problems to higher-level support teams when necessary. You will also be involved in setting up and configuring new user accounts and equipment, as well as performing routine system maintenance and updates. The ability to work independently and manage multiple support tickets simultaneously is crucial. You will contribute to the improvement of support processes and documentation, creating knowledge base articles and FAQs to empower users. This role requires a problem-solver with a keen eye for detail and a commitment to providing exceptional customer service. You will be a key point of contact for technical issues, playing a vital role in maintaining user satisfaction and operational efficiency within the organization. A passion for technology and a desire to continuously learn and expand technical knowledge are highly valued.

Qualifications:

High school diploma or equivalent; Associate's or Bachelor's degree in Computer Science, IT, or a related field is preferred.
Minimum of 2 years of experience in technical support or a similar IT role.
Proficiency in troubleshooting common hardware, software, and network issues.
Experience with operating systems (Windows, macOS) and standard business applications.
Familiarity with ticketing systems and remote support tools.
Excellent problem-solving and analytical skills.
Strong customer service and communication skills (verbal and written).
Ability to explain technical concepts clearly to non-technical users.
Patience and a calm demeanor when dealing with frustrated users.
Team player mentality with the ability to work independently.

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Technical Support Specialist

30000 Pleiku, Gia Lai WhatJobs

Posted today

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Job Description

full-time

Our client is seeking a dedicated and customer-focused Technical Support Specialist to join their expanding service team in **Pleiku, Gia Lai, VN**. This role involves providing first-line technical assistance to customers, resolving inquiries, and ensuring a positive user experience with their products and services. The ideal candidate will have excellent communication skills, a knack for problem-solving, and a patient and helpful demeanor. You will be a crucial point of contact for customer support needs.

Key Responsibilities:

Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
Diagnose and troubleshoot technical issues related to software, hardware, or services.
Provide clear and concise instructions to customers to resolve their technical problems.
Escalate complex issues to higher-level support or relevant departments when necessary.
Maintain accurate records of customer interactions, issues, and resolutions in the ticketing system.
Develop and update technical documentation, FAQs, and knowledge base articles.
Identify recurring issues and provide feedback to product development teams for improvements.
Assist customers with account setup, configuration, and basic usage questions.
Ensure customer satisfaction by delivering prompt and effective technical support.
Adhere to service level agreements (SLAs) and departmental performance standards.
Stay updated on product knowledge and company policies.
Troubleshoot connectivity issues, software errors, and hardware malfunctions.
Guide customers through installation and setup processes.
Provide assistance during product updates and maintenance periods.
Contribute to a positive team environment and share best practices.

Qualifications:

High school diploma or equivalent; Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field is preferred.
Minimum of 2 years of experience in technical support or customer service.
Proficiency in troubleshooting common software and hardware issues.
Familiarity with operating systems (Windows, macOS, Linux) and common applications.
Excellent verbal and written communication skills.
Strong listening and interpersonal skills.
Ability to explain technical concepts in a simple and understandable way.
Patience and empathy when dealing with customers facing technical difficulties.
Proficiency with helpdesk software and ticketing systems.
Basic understanding of networking concepts (TCP/IP, DNS, DHCP) is a plus.
Ability to multitask and manage time effectively in a fast-paced environment.
A genuine passion for helping people and resolving technical challenges.

This position offers a great opportunity for career growth in technical support, competitive compensation, and the chance to work in a dynamic team in Pleiku.

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Technical Support Specialist

550000 Hoa Sơn WhatJobs

Posted today

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Job Description

full-time

Our client is seeking a dedicated and knowledgeable Technical Support Specialist to join their growing team. This role is based in **Quy Nhon, Binh Dinh, VN** and requires the ability to work on-site to directly support our user base and resolve technical issues. You will be the primary point of contact for users experiencing hardware, software, or network problems. Your responsibilities will include diagnosing and resolving technical issues remotely and in person, installing and configuring computer hardware and software, and guiding users through step-by-step solutions. You will also be responsible for documenting all support requests and resolutions in a ticketing system, escalating complex issues to appropriate IT teams, and contributing to the development of IT support documentation and knowledge bases. The ideal candidate will have a strong understanding of computer systems, networks, and common software applications. Excellent customer service skills, patience, and a methodical approach to problem-solving are essential. We are looking for someone who is eager to learn, possesses strong troubleshooting abilities, and can communicate technical information clearly to non-technical users. Prior experience in a technical support role or a relevant IT certification is highly desirable. You will be part of a collaborative IT department focused on ensuring the smooth operation of our technological infrastructure and providing exceptional support to our employees. The opportunity to work within a stable company and develop your technical skills in a supportive environment is a key aspect of this role. You will be instrumental in maintaining the productivity and satisfaction of our internal teams by addressing their technical challenges promptly and effectively.
Responsibilities:

Provide first-level technical support to end-users for hardware, software, and network issues.
Diagnose and resolve technical problems efficiently and effectively.
Install, configure, and maintain computer hardware, software, and peripherals.
Guide users through troubleshooting steps via phone, email, or in-person.
Document all support activities, resolutions, and user feedback in a ticketing system.
Escalate unresolved issues to senior IT staff or relevant departments.
Assist in managing IT inventory and asset tracking.
Contribute to the creation and maintenance of IT support documentation and FAQs.
Adhere to IT policies and procedures for system security and data protection.

Qualifications:

Proven experience in a technical support or IT helpdesk role.
Solid understanding of computer hardware, operating systems (Windows, macOS), and common software applications.
Familiarity with networking concepts (TCP/IP, DNS, DHCP).
Excellent troubleshooting and problem-solving skills.
Strong customer service and communication skills.
Ability to explain technical issues to non-technical users.
Experience with ticketing systems is a plus.
Relevant IT certifications (e.g., CompTIA A+) are advantageous.
High school diploma or equivalent required; Associate's or Bachelor's degree in IT or a related field is preferred.

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Technical Support Specialist

70000 An Thanh WhatJobs

Posted today

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Job Description

full-time

Our client is seeking a dedicated and skilled Technical Support Specialist to join our fully remote customer service team. This role is critical in providing timely and effective technical assistance to our users, ensuring a positive customer experience. You will be responsible for troubleshooting software and hardware issues, guiding users through problem-solving processes, and escalating complex issues when necessary. The ideal candidate will have excellent communication skills, a strong technical aptitude, and a patient, customer-focused approach.

Key responsibilities include responding to customer inquiries via phone, email, and chat in a professional and efficient manner. You will diagnose and resolve technical problems related to our products or services, document support interactions, and maintain a knowledge base of common issues and solutions. This position requires the ability to explain technical concepts clearly to non-technical users.

The Technical Support Specialist will work collaboratively with other support team members and engineering departments to identify recurring issues and contribute to product improvements. You will be expected to stay updated on product knowledge and technical advancements. This role demands strong problem-solving skills, the ability to multitask, and a commitment to providing exceptional customer service. If you are a tech-savvy individual with a passion for helping others and thrive in a remote work environment, this is an excellent opportunity to join our supportive and dynamic team.

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Technical Support Engineer

36000 Thai Binh , Thai Binh WhatJobs

Posted today

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Job Description

full-time

Our client is looking for a knowledgeable and customer-focused Technical Support Engineer to provide assistance and resolve technical issues for their clients. This office-based position requires your presence at our **Thai Binh, Thai Binh** location. You will be responsible for diagnosing and resolving hardware and software problems, guiding users through step-by-step solutions, and installing and configuring software and hardware. Key duties include responding to support tickets, providing phone and email support, and documenting technical procedures and troubleshooting steps. You will also be involved in testing new software releases and providing feedback to the development team. The ideal candidate will have a strong technical background, with experience in IT support or a related field. A Bachelor's degree in Computer Science, Information Technology, or a similar discipline is preferred. Excellent problem-solving skills, patience, and strong communication abilities are essential. Proficiency in operating systems (Windows, macOS), common software applications, and basic networking concepts is required. Experience with remote support tools and CRM systems is a plus. We are looking for an individual who is eager to learn, detail-oriented, and committed to delivering exceptional technical support. This role offers an excellent opportunity to grow your technical skills and contribute to client satisfaction.

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Technical Support Lead

42000 Nam Dinh , Nam Dinh WhatJobs

Posted today

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Job Description

full-time

Our client is seeking a highly skilled and experienced Technical Support Lead to manage their remote customer support operations. In this vital role, you will lead a team of technical support specialists, ensuring the timely and effective resolution of customer inquiries and issues. You will be responsible for setting support standards, developing training programs for the team, and implementing best practices to enhance customer satisfaction. The ideal candidate possesses a strong technical acumen, excellent leadership and communication skills, and a passion for providing exceptional customer service. You should be adept at identifying recurring issues, developing solutions, and collaborating with engineering and product teams to improve the customer experience. This is a fully remote position offering a significant opportunity to shape and lead a critical customer-facing function within our organization.

Responsibilities:

Lead and mentor a team of technical support specialists, fostering a positive and productive work environment.
Oversee the day-to-day operations of the technical support department.
Develop and implement efficient support processes and workflows.
Ensure timely and accurate resolution of customer technical issues across multiple channels.
Train and onboard new support team members, providing ongoing coaching and performance feedback.
Monitor support metrics and KPIs, identifying areas for improvement.
Analyze customer feedback and support trends to identify product or service enhancements.
Collaborate with engineering and product teams to escalate and resolve complex technical problems.
Maintain and update the knowledge base with accurate and relevant support information.
Act as a point of escalation for complex customer issues.

Qualifications:

Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
Minimum of 5 years of experience in technical support or customer service, with at least 2 years in a leadership or supervisory role.
Proven experience managing remote support teams.
Strong technical aptitude and ability to troubleshoot software and hardware issues.
Excellent communication, interpersonal, and problem-solving skills.
Proficiency with helpdesk software and ticketing systems (e.g., Zendesk, ServiceNow).
Knowledge of CRM systems is a plus.
Ability to effectively manage time and prioritize tasks in a fast-paced environment.
Experience in developing training materials and conducting team training.
Customer-centric mindset with a commitment to delivering exceptional service.

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Technical Support Specialist

550000 Hoa Sơn WhatJobs

Posted today

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Job Description

full-time

Our client is seeking a motivated and customer-focused Technical Support Specialist to join their expanding team. This is a fully remote role, providing essential technical assistance and troubleshooting for their diverse user base. The ideal candidate will have a strong aptitude for technology, excellent problem-solving skills, and a passion for delivering outstanding customer service. You will be responsible for diagnosing and resolving software and hardware issues, guiding users through solutions, and maintaining a high level of customer satisfaction.

Key Responsibilities:

Provide first-level technical support via phone, email, and chat to end-users.
Diagnose and resolve hardware, software, and network issues efficiently.
Guide users through step-by-step solutions for technical problems.
Escalate complex issues to higher-level support teams when necessary.
Maintain accurate records of customer interactions, issues, and resolutions in the ticketing system.
Create and update knowledge base articles and FAQs to assist users.
Install, configure, and troubleshoot software applications and operating systems.
Assist with hardware setup, maintenance, and repair.
Identify trends in customer issues and provide feedback to development teams for product improvement.
Ensure timely and effective resolution of customer support requests.
Adhere to established service level agreements (SLAs) for response and resolution times.
Provide remote assistance to users, utilizing remote desktop tools.
Stay up-to-date with product knowledge and technical advancements.
Contribute to a positive and collaborative team environment.
Proactively identify opportunities to improve the customer support process.

Qualifications:

Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
Minimum of 2 years of experience in technical support or a similar customer-facing IT role.
Strong knowledge of operating systems (Windows, macOS, Linux).
Familiarity with common software applications and productivity suites.
Excellent troubleshooting and problem-solving skills.
Exceptional communication and interpersonal skills, with a patient and empathetic approach.
Ability to explain technical concepts clearly to non-technical users.
Experience with remote support tools (e.g., TeamViewer, AnyDesk).
Knowledge of basic networking concepts (TCP/IP, DNS, DHCP).
Ability to work independently and manage time effectively in a remote setting.
Customer service orientation and a commitment to user satisfaction.
Ability to multitask and manage multiple support tickets simultaneously.
Relevant certifications (e.g., CompTIA A+, ITIL) are a plus.

This is an excellent opportunity for individuals passionate about technology and helping others to build their career in IT support from home.

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Technical Support Specialist

06000 Thai Binh , Thai Binh WhatJobs

Posted today

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Job Description

full-time

Our client is looking for a dedicated and technically adept Technical Support Specialist to provide exceptional customer service and resolve IT-related issues for their user base. This role operates in a fully remote capacity, requiring excellent communication skills and self-discipline. You will be the first point of contact for customers seeking technical assistance, diagnosing and troubleshooting hardware, software, and network problems through various channels, including phone, email, and chat. Responsibilities include guiding users through step-by-step solutions, documenting all support activities and resolutions in a ticketing system, escalating complex issues to higher-level support teams when necessary, and contributing to the knowledge base by creating helpful articles and FAQs. The ideal candidate will have a strong understanding of operating systems (Windows, macOS), common software applications, and basic networking concepts. Experience with remote support tools and customer relationship management (CRM) software is highly valued. We are seeking individuals who are patient, empathetic, and possess a genuine desire to help others. Strong analytical and problem-solving skills are essential to quickly identify and resolve issues. This is a remote-first position, meaning all work is performed from your home office, offering flexibility and eliminating the need for commuting. You will be part of a collaborative and supportive virtual team, focused on delivering outstanding technical support. If you thrive in a remote environment and have a passion for technology and customer satisfaction, we encourage you to apply.

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203 System Troubleshooting jobs in Vietnam

Technical Support

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Technical Support Specialist

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Technical Support Specialist

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Technical Support Specialist

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Technical Support Specialist

Job Description

Technical Support Specialist

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Technical Support Engineer

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Technical Support Lead

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Technical Support Specialist

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Technical Support Specialist

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