279 Tech Support jobs in Vietnam
Customer Service Representative - Tech Support
200000 Phuong Son
WhatJobs
Posted today
Job Viewed
Job Description
Our client, a rapidly growing technology firm, is looking for a dedicated and empathetic Customer Service Representative with a focus on Technical Support to join their dynamic team. This role, based in Thai Nguyen, Thai Nguyen, VN , is crucial for ensuring our customers receive outstanding assistance with our products and services. You will be the first point of contact for customers experiencing technical difficulties, providing timely and effective solutions to ensure their satisfaction.
As a Customer Service Representative, your primary responsibilities will include responding to customer inquiries via phone, email, and chat, troubleshooting technical issues, and guiding users through step-by-step solutions. You will need to accurately diagnose and resolve customer problems, escalating complex issues to the appropriate internal teams when necessary. Maintaining a high level of customer satisfaction by providing professional and courteous service is paramount. You will be expected to document all customer interactions and resolutions in our CRM system, contributing to our knowledge base. Identifying recurring customer issues and providing feedback to product development teams for service improvement will be an important aspect of the role.
The ideal candidate will possess excellent communication and interpersonal skills, with the ability to explain technical concepts in a clear and understandable manner. Previous experience in a customer service or technical support role is highly preferred. Strong problem-solving skills and the ability to remain calm and patient under pressure are essential. Familiarity with common operating systems and software applications is required. A passion for technology and a strong desire to help customers are key attributes. The ability to work flexible hours, including weekends and holidays as needed, may be required. If you are a customer-centric individual with a knack for technical troubleshooting, we invite you to apply and contribute to our commitment to excellent customer care in Thai Nguyen, Thai Nguyen, VN .
As a Customer Service Representative, your primary responsibilities will include responding to customer inquiries via phone, email, and chat, troubleshooting technical issues, and guiding users through step-by-step solutions. You will need to accurately diagnose and resolve customer problems, escalating complex issues to the appropriate internal teams when necessary. Maintaining a high level of customer satisfaction by providing professional and courteous service is paramount. You will be expected to document all customer interactions and resolutions in our CRM system, contributing to our knowledge base. Identifying recurring customer issues and providing feedback to product development teams for service improvement will be an important aspect of the role.
The ideal candidate will possess excellent communication and interpersonal skills, with the ability to explain technical concepts in a clear and understandable manner. Previous experience in a customer service or technical support role is highly preferred. Strong problem-solving skills and the ability to remain calm and patient under pressure are essential. Familiarity with common operating systems and software applications is required. A passion for technology and a strong desire to help customers are key attributes. The ability to work flexible hours, including weekends and holidays as needed, may be required. If you are a customer-centric individual with a knack for technical troubleshooting, we invite you to apply and contribute to our commitment to excellent customer care in Thai Nguyen, Thai Nguyen, VN .
This advertiser has chosen not to accept applicants from your region.
0
Customer Service Representative - Tech Support
10000 An Cu, An Giang
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a diligent and empathetic Customer Service Representative to join their technical support team in **Hanoi, Hanoi, VN**. In this hybrid role, you will be the first point of contact for customers experiencing technical difficulties with our products and services. You will provide timely, accurate, and friendly support through various channels, including phone, email, and chat. Responsibilities include diagnosing and resolving technical issues, guiding customers through troubleshooting steps, and escalating complex problems to higher-level support teams when necessary. The ideal candidate will possess strong technical aptitude, excellent communication skills, and a patient, customer-centric approach. You should be adept at explaining technical concepts in an easily understandable manner. This role requires excellent listening skills to understand customer issues and a commitment to finding effective solutions. You will maintain detailed records of customer interactions and resolutions within our CRM system. Experience with common operating systems, software applications, and basic network troubleshooting is required.
Key Responsibilities:
Key Responsibilities:
- Respond to customer inquiries and provide technical assistance via phone, email, and chat.
- Diagnose and troubleshoot hardware, software, and network issues.
- Guide customers through step-by-step solutions to resolve their technical problems.
- Escalate unresolved issues to appropriate internal teams for further investigation.
- Document all customer interactions, issues, and resolutions in the CRM system.
- Maintain a high level of customer satisfaction through professional and efficient service.
- Identify and report trends in customer issues to improve product and service quality.
- Stay up-to-date with product knowledge and technical updates.
- Adhere to service level agreements (SLAs) and company policies.
- Contribute to the knowledge base with troubleshooting guides and FAQs.
- High school diploma or equivalent; Associate's or Bachelor's degree in IT or a related field is a plus.
- Previous experience in customer service or technical support.
- Strong understanding of computer hardware, software, and operating systems.
- Excellent verbal and written communication skills.
- Patience and empathy when dealing with customers.
- Ability to troubleshoot complex technical problems.
- Familiarity with CRM software and ticketing systems.
- Ability to work effectively in a hybrid work environment.
This advertiser has chosen not to accept applicants from your region.
1
Customer Service Team Lead - Tech Support
10000 An Cu, An Giang
WhatJobs
Posted today
Job Viewed
Job Description
WhatJobs is looking for an experienced and motivating Customer Service Team Lead to manage our Technical Support team in Hanoi, Hanoi, VN . This role offers a hybrid work arrangement, allowing you to balance remote work with occasional office presence. You will be responsible for leading a team of customer service representatives, ensuring they provide exceptional technical assistance and support to our clients. Your primary duties will include coaching and mentoring the team, setting performance goals, monitoring service levels, and resolving escalated customer issues. You will also play a key role in training new team members, developing support documentation, and contributing to the continuous improvement of our customer service processes and strategies. The ideal candidate possesses strong leadership qualities, excellent communication skills, and a deep understanding of customer service principles, particularly within a technical support context. You should be adept at motivating teams, fostering a positive and productive work environment, and ensuring high levels of customer satisfaction. Proficiency in CRM systems, ticketing platforms, and technical troubleshooting is essential. We are seeking individuals who are results-oriented, empathetic, and committed to delivering outstanding customer experiences. Join our growing team and help us provide top-tier support to our valued customers.
Responsibilities:
Responsibilities:
- Lead, coach, and mentor a team of technical support representatives.
- Monitor team performance and adherence to service level agreements (SLAs).
- Handle escalated customer inquiries and provide advanced technical support.
- Ensure timely and effective resolution of customer issues and complaints.
- Develop and implement training programs for new and existing team members.
- Create and maintain comprehensive support documentation, FAQs, and knowledge base articles.
- Analyze customer feedback and support metrics to identify areas for improvement.
- Collaborate with other departments to resolve customer issues and improve product/service offerings.
- Manage team schedules, workload distribution, and performance reviews.
- Foster a positive and supportive team environment focused on customer success.
- Identify trends in customer issues and provide feedback to product development teams.
- Ensure all customer interactions are handled professionally and courteously.
- Proven experience in a customer service or technical support role, with at least 2 years in a leadership or supervisory capacity.
- Strong understanding of customer service principles and best practices.
- Excellent leadership, communication, and interpersonal skills.
- Proficiency with CRM software and helpdesk ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
- Ability to troubleshoot technical issues across various platforms and products.
- Experience in training and coaching team members.
- Strong problem-solving and conflict-resolution skills.
- Ability to work effectively in a hybrid work environment.
- Bachelor's degree in a relevant field or equivalent practical experience.
- Demonstrated ability to motivate a team and achieve performance targets.
This advertiser has chosen not to accept applicants from your region.
2
Remote Customer Service Representative - Tech Support
450000 Nam Dinh , Nam Dinh
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking dedicated and empathetic Customer Service Representatives to join their fully remote technical support team. This role is perfect for individuals who are passionate about helping others and possess strong problem-solving skills. You will be the primary point of contact for customers seeking assistance with technical issues related to our client's products or services. Responsibilities include responding to customer inquiries via phone, email, and chat; diagnosing and troubleshooting technical problems; providing clear and concise solutions; documenting customer interactions and issues; and escalating complex cases to higher-level support teams when necessary. The ideal candidate will have excellent communication and active listening skills, a patient and customer-focused attitude, and the ability to explain technical concepts in an easy-to-understand manner. Proficiency with common operating systems and software applications is essential, along with familiarity with customer support software and ticketing systems. You must be a self-starter, highly organized, and able to manage your time effectively in a remote work environment. While prior technical support experience is a plus, our client provides comprehensive training to ensure your success. A high school diploma or equivalent is required; further technical certifications or education are advantageous. Join a supportive and collaborative remote team dedicated to providing exceptional customer experiences and technical assistance.
Responsibilities:
Responsibilities:
- Provide technical support and resolve customer issues via phone, email, and chat.
- Diagnose and troubleshoot software and hardware problems.
- Guide customers through step-by-step solutions.
- Maintain accurate records of customer interactions and technical issues.
- Escalate unresolved issues to appropriate support teams.
- Identify and report trends in customer issues to improve products/services.
- Adhere to customer service standards and company policies.
- Manage a queue of support tickets efficiently.
- Contribute to the knowledge base by documenting solutions.
- Ensure a high level of customer satisfaction.
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Proven experience in customer service or technical support roles.
- Excellent communication, interpersonal, and active listening skills.
- Strong problem-solving and troubleshooting abilities.
- Familiarity with common operating systems and software.
- Ability to explain technical information clearly and concisely.
- Proficiency with CRM software and ticketing systems is a plus.
- Ability to work independently and manage time effectively in a remote setting.
- Customer-focused attitude and patience.
This advertiser has chosen not to accept applicants from your region.
3
Customer Success Manager - Tech Support
24000 Phuong Son
WhatJobs
Posted today
Job Viewed
Job Description
Our client, a rapidly expanding technology company, is looking for a dedicated and customer-centric Customer Success Manager to join our fully remote support team. This role is vital in ensuring our clients achieve their desired outcomes while using our innovative products and services. The ideal candidate will have a passion for technology, excellent problem-solving skills, and a proven ability to build strong, lasting relationships with customers. You will act as a trusted advisor, guiding clients through onboarding, providing proactive support, and ensuring their overall satisfaction and retention. Key responsibilities include managing a portfolio of client accounts, understanding their business needs, and developing strategies to maximize their value from our solutions. You will be the primary point of contact for post-sales support, addressing inquiries, troubleshooting technical issues, and escalating complex problems when necessary. This position requires strong communication and interpersonal skills, with the ability to explain technical concepts clearly and patiently. A Bachelor's degree in a relevant field or equivalent practical experience, coupled with at least 3-5 years of experience in customer success, account management, or technical support, is required. Experience with SaaS products and CRM software is highly desirable. You should be highly organized, proactive, and possess excellent time management skills to manage your workload effectively in a remote environment. The ability to empathize with customers and de-escalate challenging situations is crucial. We are seeking an individual who is committed to delivering outstanding customer experiences and contributing to our company's growth through exceptional client management. If you are passionate about helping customers succeed and thrive in a remote, collaborative setting, we encourage you to apply.
This advertiser has chosen not to accept applicants from your region.
4
Customer Success Manager - Tech Support
81100 Bien Hoa, Dong Nai
WhatJobs
Posted today
Job Viewed
Job Description
Our client is looking for a dedicated and proactive Customer Success Manager to join their remote team, focusing on providing exceptional technical support and ensuring client satisfaction. In this role, you will be the primary advocate for customers, helping them maximize the value they receive from our client's products and services. You will proactively engage with clients to understand their needs, provide guidance on product usage, troubleshoot technical issues, and ensure a smooth and positive customer experience. Key responsibilities include onboarding new customers, conducting regular check-ins, resolving technical support tickets, and identifying opportunities for customer retention and growth. The ideal candidate will have a strong technical aptitude, excellent problem-solving skills, and a passion for delivering outstanding customer service. You will work closely with the product and engineering teams to relay customer feedback and contribute to product improvements. This fully remote position requires strong communication skills, the ability to manage multiple client accounts, and a deep understanding of customer relationship management principles. We are seeking individuals who are empathetic, patient, and driven to help customers succeed.
Key Responsibilities:
Key Responsibilities:
- Manage a portfolio of assigned customers, ensuring their successful adoption and utilization of the product/service.
- Onboard new customers, providing comprehensive training and setup assistance.
- Proactively engage with customers to understand their business goals and challenges.
- Respond to and resolve customer technical issues and inquiries in a timely and efficient manner.
- Conduct regular business reviews with clients to assess satisfaction and identify areas for improvement.
- Educate customers on new features, best practices, and relevant product updates.
- Identify and escalate customer issues to the appropriate internal teams when necessary.
- Collect and analyze customer feedback to provide insights for product and service enhancements.
- Drive customer retention and identify opportunities for upsell or cross-sell.
- Maintain accurate customer records and interactions in the CRM system.
- Bachelor's degree in Computer Science, Information Technology, Business, or a related field.
- Proven experience in customer success, account management, or technical support roles.
- Strong technical aptitude and ability to troubleshoot software and hardware issues.
- Excellent communication, interpersonal, and problem-solving skills.
- Experience with CRM software (e.g., Salesforce, Zendesk) and helpdesk ticketing systems.
- Ability to manage multiple client relationships and prioritize effectively.
- Customer-centric mindset with a passion for helping others succeed.
- Experience in a remote work environment is a plus.
This advertiser has chosen not to accept applicants from your region.
5
Customer Service
Hanoi, Hanoi
Trường Mầm Non - Tiểu Học - THCS Đức Trí
Posted today
Job Viewed
Job Description
**Mô tả công việc**:
(Mức lương: Thỏa thuận)
This position belongs to sale devision
- Communicate with customers for Quotation, Sample Development, Mass Production Delivery.
- Work with other departments (Engineer, Purchasing, Production, Quality) to handle customer orders and other issues related to production & quality.
- Receive POs from customers and create production requests and manage production plans to deliver on time.
- Create shipping documents (Invoice, Packing List,.) to send Logistics Department for customs declaration.
- Track and follow with Accounting Department for payment schedule from customers.
- Other sales reports,.
**Chức vụ**: Nhân viên/Chuyên viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
Cơ hội du lịch
Company trip and teambuilding activities
Phiếu giảm giá
Free lunch & dinner at factory
**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề
**Yêu cầu công việc**:
- Experience in manufacturing company is priority
- MS Office
- English fluently
**BENEFITS**:
- Professional working environment
- Free lunch & dinner at factory
- Yearly salary review
- Company trip and teambuilding activities
- Opportunity to join a training course (ISO, QAQC skill, Auditor skill, management skill, soft skill.)
- Shuttle buses from Hanoi city to the factory
- Other benefits under current Vietnamese labor law
LOCATION: Lô K1-2 KCN Đại Đồng - Hoàn Sơn, Phường Tân Hồng, thành phố Từ Sơn, Bắc Ninh
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: Chăm Sóc Khách Hàng,Giao Nhận Hàng,Kho Vận
Trung cấp - Nghề
Không yêu cầu
(Mức lương: Thỏa thuận)
This position belongs to sale devision
- Communicate with customers for Quotation, Sample Development, Mass Production Delivery.
- Work with other departments (Engineer, Purchasing, Production, Quality) to handle customer orders and other issues related to production & quality.
- Receive POs from customers and create production requests and manage production plans to deliver on time.
- Create shipping documents (Invoice, Packing List,.) to send Logistics Department for customs declaration.
- Track and follow with Accounting Department for payment schedule from customers.
- Other sales reports,.
**Chức vụ**: Nhân viên/Chuyên viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
Cơ hội du lịch
Company trip and teambuilding activities
Phiếu giảm giá
Free lunch & dinner at factory
**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề
**Yêu cầu công việc**:
- Experience in manufacturing company is priority
- MS Office
- English fluently
**BENEFITS**:
- Professional working environment
- Free lunch & dinner at factory
- Yearly salary review
- Company trip and teambuilding activities
- Opportunity to join a training course (ISO, QAQC skill, Auditor skill, management skill, soft skill.)
- Shuttle buses from Hanoi city to the factory
- Other benefits under current Vietnamese labor law
LOCATION: Lô K1-2 KCN Đại Đồng - Hoàn Sơn, Phường Tân Hồng, thành phố Từ Sơn, Bắc Ninh
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: Chăm Sóc Khách Hàng,Giao Nhận Hàng,Kho Vận
Trung cấp - Nghề
Không yêu cầu
This advertiser has chosen not to accept applicants from your region.
Be The First To Know
About the latest Tech support Jobs in Vietnam !
6
Customer Service Representative
21000 Haiphong , Haiphong
WhatJobs
Posted today
Job Viewed
Job Description
Our client is looking for a friendly, patient, and efficient Customer Service Representative to join their fully remote support team. This role is vital in ensuring customer satisfaction by providing exceptional assistance and resolving inquiries promptly and effectively. You will be the first point of contact for customers, handling a range of queries via phone, email, and chat. The ideal candidate will possess excellent communication skills, a positive attitude, and a strong ability to multitask and navigate various software systems. This is a fully remote position, allowing you to work from your home office. Responsibilities include answering customer questions, troubleshooting issues, processing orders, and providing information about products and services. We are seeking individuals who are empathetic, resourceful, and dedicated to delivering a positive customer experience. Your ability to listen attentively and provide clear, concise solutions will be key to success in this role.
Responsibilities:
Responsibilities:
- Respond to customer inquiries and resolve issues promptly and professionally via phone, email, and chat.
- Provide information about products and services.
- Process orders, applications, and requests.
- Troubleshoot customer problems and provide effective solutions.
- Maintain customer records and update account information.
- Escalate complex issues to appropriate departments when necessary.
- Follow communication scripts and guidelines.
- Identify opportunities to improve customer service processes.
- Gather customer feedback and report it to management.
- Strive to achieve excellent customer satisfaction ratings.
- High school diploma or equivalent; some college or customer service training is a plus.
- Proven experience in customer service or a related role.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Proficiency in using customer service software and CRM systems.
- Ability to multitask and manage time effectively.
- A positive and patient demeanor.
- Adaptability to changing customer needs and business processes.
- Ability to work independently in a remote setting.
- Basic computer proficiency.
This advertiser has chosen not to accept applicants from your region.
7
Customer Service Representative
930000 Can Tho , Can Tho
WhatJobs
Posted today
Job Viewed
Job Description
Join our team as a Customer Service Representative in Can Tho, Can Tho, VN ! We are looking for a friendly and efficient individual to handle customer inquiries and provide a positive experience. Responsibilities include answering customer questions via phone and email, processing orders, resolving complaints, and maintaining customer records. You will be expected to offer solutions and information related to our products and services. This role involves a hybrid work model, requiring some days in the office and others remote, offering a balance between collaboration and flexibility. We value individuals who are proactive, possess excellent communication skills, and have a genuine desire to help customers. Training will be provided to ensure you have the necessary skills and knowledge to succeed. A positive attitude and a commitment to providing high-quality service are essential. You will work closely with other departments to ensure seamless customer interactions and contribute to a positive brand image. This is an excellent opportunity to grow your career in a supportive environment. Successful candidates will demonstrate strong problem-solving abilities and a keen attention to detail.
This advertiser has chosen not to accept applicants from your region.
8
Customer Service Representative
600000 Pleiku, Gia Lai
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a motivated and customer-focused Customer Service Representative to join their team inPleiku, Gia Lai, VN . This position requires excellent communication skills and a passion for providing outstanding support to our valued customers. You will be the first point of contact, handling inquiries, resolving issues, and ensuring customer satisfaction through various channels, including phone, email, and potentially in-person interactions. Responsibilities include actively listening to customer needs, providing accurate information about products and services, processing orders, and escalating complex issues to the appropriate departments. The ideal candidate will be patient, empathetic, and possess strong problem-solving abilities. You should be adept at managing multiple tasks simultaneously, maintaining a professional demeanor, and adhering to company service standards. A commitment to continuous learning and improving customer interaction strategies is essential. Join us to be a vital part of a team dedicated to building lasting customer relationships and upholding our company's reputation for exceptional service.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email, and chat.
- Provide accurate information regarding products, services, policies, and procedures.
- Resolve customer complaints and issues efficiently and effectively, aiming for first-contact resolution.
- Process customer orders, returns, and exchanges accurately.
- Document all customer interactions and resolutions in the CRM system.
- Escalate complex issues to supervisors or relevant departments when necessary.
- Identify customer needs and help customers find the right solutions.
- Maintain a positive attitude and contribute to a collaborative team environment.
- Adhere to company quality standards and service level agreements.
Qualifications:
- High school diploma or equivalent required; some college or vocational training is a plus.
- Proven experience in a customer service or call center role.
- Excellent verbal and written communication skills.
- Strong listening and interpersonal skills.
- Ability to remain calm and professional under pressure.
- Proficient in using computer systems and customer service software.
- Ability to multitask and manage time effectively.
- A genuine desire to help customers and resolve their issues.
This advertiser has chosen not to accept applicants from your region.
9