634 Technical Assistance jobs in Vietnam
Customer Support Representative - Technical Assistance
91000 Rach Gia, Kien Giang
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Our client is looking for an attentive and efficient Customer Support Representative to join their team in **Rach Gia, Kien Giang, VN**. This role involves providing exceptional technical assistance and customer service via phone, email, and chat. You will be the first point of contact for customers experiencing issues with our products or services, requiring you to diagnose problems, offer solutions, and ensure a high level of customer satisfaction. The ideal candidate is patient, knowledgeable, and possesses strong communication skills, with a genuine desire to help others resolve their technical challenges.
Key responsibilities include responding to customer inquiries promptly and accurately, troubleshooting technical issues, guiding customers through product features and functionalities, and escalating complex problems to higher support tiers when necessary. You will maintain detailed records of customer interactions and resolutions in our CRM system. Contributing to the improvement of our knowledge base and support documentation will also be an important aspect of the role. The ability to work collaboratively with team members and contribute to a positive work environment is essential. Understanding customer needs and proactively offering solutions will be key to your success. This role offers a stable work environment with opportunities for professional growth within a customer-centric organization.
Qualifications: High school diploma or equivalent required; Associate's or Bachelor's degree preferred. Previous experience in customer service or technical support is highly desirable. Strong problem-solving and troubleshooting skills. Excellent verbal and written communication skills in Vietnamese; basic English proficiency is a plus. Familiarity with common software applications and technology. Ability to remain calm and professional under pressure. Eagerness to learn and adapt to new products and services. This is an excellent opportunity for individuals passionate about customer service and technology to build a rewarding career.
Key responsibilities include responding to customer inquiries promptly and accurately, troubleshooting technical issues, guiding customers through product features and functionalities, and escalating complex problems to higher support tiers when necessary. You will maintain detailed records of customer interactions and resolutions in our CRM system. Contributing to the improvement of our knowledge base and support documentation will also be an important aspect of the role. The ability to work collaboratively with team members and contribute to a positive work environment is essential. Understanding customer needs and proactively offering solutions will be key to your success. This role offers a stable work environment with opportunities for professional growth within a customer-centric organization.
Qualifications: High school diploma or equivalent required; Associate's or Bachelor's degree preferred. Previous experience in customer service or technical support is highly desirable. Strong problem-solving and troubleshooting skills. Excellent verbal and written communication skills in Vietnamese; basic English proficiency is a plus. Familiarity with common software applications and technology. Ability to remain calm and professional under pressure. Eagerness to learn and adapt to new products and services. This is an excellent opportunity for individuals passionate about customer service and technology to build a rewarding career.
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Customer Support Lead - Technical Assistance
40000 Nam Dinh , Nam Dinh
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Our client is seeking a highly motivated and experienced Customer Support Lead to head their technical assistance team in Nam Dinh, Nam Dinh, VN . This role requires a leader who can manage a team of support specialists, ensure exceptional customer satisfaction, and contribute to the continuous improvement of support processes. You will be responsible for resolving complex customer issues, training and mentoring support staff, and liaising with other departments to address product-related feedback. The ideal candidate possesses strong problem-solving skills, excellent communication abilities, and a passion for delivering outstanding customer service in a fast-paced environment. Your leadership will be crucial in maintaining high service levels and customer retention.
Key Responsibilities:
Qualifications:
This hybrid role offers a great opportunity to lead a dedicated customer support team and make a significant impact on customer satisfaction for our client. If you are a strong leader passionate about service, apply today.
Key Responsibilities:
- Lead, train, and motivate a team of customer support specialists to achieve performance goals.
- Oversee the day-to-day operations of the customer support department, ensuring efficient issue resolution.
- Handle escalated customer inquiries and complex technical issues with professionalism and efficiency.
- Develop and implement customer support policies, procedures, and best practices.
- Monitor customer satisfaction metrics and implement strategies to improve service quality.
- Collaborate with product development and engineering teams to provide feedback and resolve recurring issues.
- Create and maintain knowledge base articles and support documentation.
- Analyze support data to identify trends and areas for improvement in products and services.
- Ensure timely and accurate communication with customers regarding their inquiries.
- Manage support schedules and resource allocation to meet service level agreements (SLAs).
Qualifications:
- Bachelor's degree in Business Administration, Communications, or a related field.
- Minimum of 5 years of experience in customer support, with at least 2 years in a leadership or supervisory role.
- Proven experience in managing technical support teams and resolving complex customer issues.
- Strong understanding of customer support software and CRM systems.
- Excellent problem-solving, analytical, and decision-making skills.
- Outstanding communication, interpersonal, and conflict-resolution abilities.
- Ability to work effectively in a team-oriented and fast-paced environment.
- Experience with IT support or technical troubleshooting is highly advantageous.
- Proficiency in both written and spoken English and Vietnamese.
- A customer-centric mindset with a commitment to service excellence.
This hybrid role offers a great opportunity to lead a dedicated customer support team and make a significant impact on customer satisfaction for our client. If you are a strong leader passionate about service, apply today.
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Customer Support Specialist - Technical Assistance
38000 Thai Binh , Thai Binh
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Our client is looking for enthusiastic and technically adept Customer Support Specialists to join their remote support team. This role is crucial in providing exceptional assistance to customers, resolving inquiries efficiently, and ensuring a positive user experience. You will be responsible for answering customer calls, responding to emails, and managing support tickets through various channels. Key responsibilities include diagnosing and troubleshooting technical issues, guiding customers through product functionalities, and escalating complex problems to appropriate departments. The ideal candidate will possess excellent communication skills, both written and verbal, with the ability to explain technical concepts in a clear and concise manner. Prior experience in customer service or technical support, particularly in a remote setting, is highly valued. Proficiency in CRM software and helpdesk platforms is essential. You should have strong problem-solving skills, patience, and a customer-centric approach. A Bachelor's degree or a relevant technical certification is preferred. You must be a motivated self-starter, capable of managing your workload effectively in a remote environment. This is a fantastic opportunity to be part of a growing team, offering remote work flexibility and contributing to the success of innovative products through outstanding customer support.
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Customer Support Specialist - Technical Assistance
81000 Bien Hoa, Dong Nai
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Our client is seeking a dedicated Customer Support Specialist to join their team in **Bien Hoa, Dong Nai, VN**, offering a hybrid work arrangement. You will be responsible for providing exceptional technical assistance and customer service to our clients, resolving issues efficiently and ensuring customer satisfaction. Your primary duties will involve responding to customer inquiries via phone, email, and chat, troubleshooting technical problems, guiding users through product features, and documenting customer interactions. You’ll need to develop a comprehensive understanding of our products and services to effectively address customer needs. The ideal candidate will possess strong communication and problem-solving skills, a patient and empathetic demeanor, and a passion for helping others. Previous experience in customer service or technical support is highly beneficial. This role requires individuals who can work collaboratively with team members while also managing individual responsibilities effectively. The hybrid model allows for a blend of in-office collaboration and remote flexibility, making it ideal for those seeking a balanced work environment. You will be a key point of contact for our customers, acting as a brand ambassador and ensuring a positive support experience.
Responsibilities:
Responsibilities:
- Respond promptly and professionally to customer inquiries via multiple channels (phone, email, chat).
- Provide technical troubleshooting and support for product-related issues.
- Guide customers through product setup, usage, and problem resolution.
- Document all customer interactions, issues, and resolutions accurately in the CRM system.
- Identify and escalate complex issues to appropriate departments when necessary.
- Gather customer feedback and share insights with the product development team.
- Maintain a high level of customer satisfaction by resolving issues effectively and efficiently.
- Stay up-to-date with product knowledge and support procedures.
- Contribute to team knowledge base by creating and updating support documentation.
- Build positive relationships with customers, fostering loyalty and retention.
- Proven experience in customer service or technical support roles.
- Excellent communication, listening, and interpersonal skills.
- Strong problem-solving and troubleshooting abilities.
- Patience and empathy when dealing with customers.
- Ability to work independently and as part of a team in a hybrid setting.
- Familiarity with CRM software and ticketing systems.
- Adaptability to learn new products and technologies quickly.
- High school diploma or equivalent; further education or certification is a plus.
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Customer Support Specialist - Technical Assistance
030000 Bien Hoa, Dong Nai
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Our client is seeking a dedicated and empathetic Customer Support Specialist to provide technical assistance and exceptional service to their customers in Bien Hoa, Dong Nai, VN . This hybrid role offers a blend of remote work flexibility and in-office collaboration. The specialist will be responsible for handling customer inquiries via phone, email, and chat, troubleshooting technical issues, and guiding users through product features and functionalities. Your primary goal is to ensure customer satisfaction and provide timely, accurate solutions.
Key duties include diagnosing and resolving a wide range of technical problems, documenting customer interactions and solutions in a CRM system, and escalating complex issues to appropriate technical teams. You will also be responsible for educating customers on product usage, updates, and best practices. The ideal candidate will possess excellent communication and active listening skills, with the ability to explain technical concepts clearly to non-technical users. Patience, a positive attitude, and a customer-centric approach are paramount.
This role requires strong problem-solving abilities and the capacity to work efficiently under pressure. You will need to be comfortable navigating various software applications and support tools. The ability to manage multiple customer requests simultaneously while maintaining a high level of service is essential. While the role is primarily remote, occasional on-site presence in Bien Hoa, Dong Nai, VN will be required for team meetings, training, and specific project needs. We are looking for individuals who are passionate about helping others and committed to delivering outstanding support.
Qualifications:
Key duties include diagnosing and resolving a wide range of technical problems, documenting customer interactions and solutions in a CRM system, and escalating complex issues to appropriate technical teams. You will also be responsible for educating customers on product usage, updates, and best practices. The ideal candidate will possess excellent communication and active listening skills, with the ability to explain technical concepts clearly to non-technical users. Patience, a positive attitude, and a customer-centric approach are paramount.
This role requires strong problem-solving abilities and the capacity to work efficiently under pressure. You will need to be comfortable navigating various software applications and support tools. The ability to manage multiple customer requests simultaneously while maintaining a high level of service is essential. While the role is primarily remote, occasional on-site presence in Bien Hoa, Dong Nai, VN will be required for team meetings, training, and specific project needs. We are looking for individuals who are passionate about helping others and committed to delivering outstanding support.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Proven experience (2+ years) in customer service or technical support roles.
- Strong technical aptitude and ability to troubleshoot software and hardware issues.
- Excellent communication (verbal and written) and interpersonal skills.
- Proficiency in using helpdesk software and CRM systems.
- Ability to work effectively in a hybrid environment, balancing remote and on-site duties.
- Customer-focused mindset with a passion for problem-solving.
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Customer Support Specialist - Technical Assistance
440000 Hoang Hoa
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Our client is seeking a highly motivated and customer-centric Customer Support Specialist to provide exceptional technical assistance to their valued clientele. This hybrid role offers a blend of remote customer interaction and on-site team collaboration in **Thanh Hoa, Thanh Hoa, VN**. You will be the primary point of contact for customers, addressing inquiries, troubleshooting technical issues, and resolving customer concerns in a timely and professional manner. Responsibilities include responding to customer requests via phone, email, and chat, documenting customer interactions and resolutions accurately in the CRM system, and escalating complex technical issues to higher support tiers when necessary. You will also be involved in creating and updating knowledge base articles and FAQs to empower customers with self-service resources. The ideal candidate will possess excellent communication and active listening skills, a patient and empathetic demeanor, and a strong technical aptitude. Previous experience in customer service, technical support, or a related field is highly desirable. Proficiency with customer relationship management (CRM) software and helpdesk ticketing systems is essential. You must be a quick learner, capable of understanding and explaining technical concepts clearly to non-technical users. The ability to work independently, manage your time effectively, and adapt to changing priorities is crucial. This role requires a commitment to delivering outstanding customer experiences and contributing to a positive team environment. Key tasks involve maintaining high customer satisfaction ratings, participating in team meetings and training sessions, and contributing to the continuous improvement of support processes. If you are a dedicated problem-solver with a passion for helping customers and a desire to grow your career in customer support, we encourage you to apply.
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Customer Support Specialist - Technical Assistance
71000 Rach Gia, Kien Giang
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Our client is seeking a dedicated and customer-focused Customer Support Specialist to provide exceptional technical assistance. This hybrid role offers the flexibility to work remotely while also engaging in on-site team collaboration and training. You will be the primary point of contact for customers experiencing technical issues with our software products, responsible for diagnosing problems, guiding users through troubleshooting steps, and escalating complex issues when necessary. The ideal candidate will have strong technical aptitude, excellent communication skills (both written and verbal), and a patient, problem-solving approach. Experience with customer relationship management (CRM) software and ticketing systems is preferred. A background in IT support, customer service, or a related technical field is highly advantageous. You should be comfortable working in a fast-paced environment, managing multiple customer inquiries simultaneously, and contributing to a positive team atmosphere. We are looking for an individual who is eager to learn about our product suite and provide outstanding support to our diverse customer base. Responsibilities:
- Respond to customer technical support inquiries via phone, email, and chat.
- Diagnose and troubleshoot software-related issues.
- Guide customers through step-by-step solutions.
- Escalate unresolved issues to appropriate internal teams.
- Document all customer interactions and issue resolutions accurately in the ticketing system.
- Maintain a high level of customer satisfaction.
- Provide feedback to product development on recurring issues and user pain points.
- Contribute to the creation and maintenance of support documentation and FAQs.
- Participate in team meetings and ongoing training sessions.
- Manage time effectively to meet service level agreements (SLAs).
- Proven experience in customer support or technical assistance roles.
- Strong understanding of software applications and troubleshooting techniques.
- Excellent communication, listening, and interpersonal skills.
- Proficiency with CRM software and helpdesk ticketing systems.
- Ability to explain technical concepts in a clear and understandable manner.
- Strong problem-solving and analytical skills.
- Ability to multitask and manage time efficiently.
- Adaptability and willingness to learn new technologies.
- Team player with the ability to work both independently and collaboratively.
- Experience in a hybrid work environment is a plus.
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Customer Support Lead - Technical Assistance
57000 Phan Thiet, Binh Thuan
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Our client is seeking a motivated and experienced Customer Support Lead to manage their technical assistance team in Phan Thiet, Binh Thuan . This leadership role is crucial for ensuring the delivery of exceptional customer service and timely resolution of technical issues. You will be responsible for supervising a team of customer support representatives, providing training and coaching, and setting performance standards. The ideal candidate will have a strong background in customer service, excellent problem-solving skills, and a thorough understanding of technical support operations. Responsibilities include handling escalated customer inquiries, monitoring team performance metrics, implementing support strategies, and collaborating with product and engineering teams to address recurring technical issues. You will also be involved in developing and refining support documentation, FAQs, and knowledge bases. A commitment to customer satisfaction and the ability to motivate a team are essential. This position offers an excellent opportunity to lead a customer-focused team and contribute to the company's success by ensuring a superior customer experience.
Key Responsibilities:
Key Responsibilities:
- Lead and manage a team of customer support representatives.
- Provide training, coaching, and performance feedback to team members.
- Handle escalated customer issues and ensure timely resolution.
- Monitor customer support metrics and implement strategies for improvement.
- Develop and maintain customer support documentation and knowledge bases.
- Collaborate with product and engineering teams to resolve technical issues.
- Ensure adherence to company policies and customer service standards.
- Analyze customer feedback and identify areas for service enhancement.
- Manage schedules and workload distribution for the support team.
- Contribute to the continuous improvement of customer support processes.
- Bachelor's degree in Business Administration, Communications, or a related field.
- Minimum of 3-5 years of experience in customer support or a related role, with at least 1-2 years in a leadership or supervisory capacity.
- Proven experience in technical support and troubleshooting.
- Excellent communication, interpersonal, and problem-solving skills.
- Strong understanding of customer relationship management (CRM) software.
- Ability to motivate and guide a team effectively.
- Experience in developing support documentation and training materials.
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Customer Support Specialist - Technical Assistance
250000 Phuong Son
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We are seeking a dedicated and empathetic Customer Support Specialist to join our dynamic team in **Thai Nguyen, Thai Nguyen, VN**. This role is crucial in ensuring our customers receive timely and effective assistance, fostering positive relationships, and maintaining high levels of satisfaction. You will be the primary point of contact for customers, addressing inquiries, resolving issues, and providing comprehensive support across various communication channels, including phone, email, and live chat. Your expertise in understanding customer needs and translating them into actionable solutions will be highly valued.
Responsibilities:
Responsibilities:
- Respond promptly and professionally to customer inquiries via multiple communication channels.
- Diagnose and resolve technical issues efficiently, escalating complex problems to senior support staff when necessary.
- Provide clear and concise instructions and guidance to customers.
- Maintain accurate and detailed records of customer interactions, transactions, comments, and complaints in our CRM system.
- Identify and communicate trends in customer issues to management and relevant departments for continuous service improvement.
- Develop and maintain a deep understanding of our products and services to offer optimal solutions.
- Assist in the creation and updating of support documentation, FAQs, and knowledge base articles.
- Collaborate with internal teams to ensure customer issues are addressed comprehensively and efficiently.
- Proactively identify opportunities to improve the customer experience and streamline support processes.
- Contribute to a positive and collaborative team environment.
- Proven experience in a customer service or helpdesk role.
- Excellent communication skills, both written and verbal, with the ability to explain technical concepts clearly.
- Strong problem-solving and analytical abilities.
- Proficiency in using CRM software and ticketing systems.
- Patience, empathy, and a customer-centric attitude.
- Ability to work effectively in a fast-paced environment.
- Adaptability and willingness to learn new products and technologies.
- High school diploma or equivalent; further education or certification in a related field is a plus.
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Customer Support Specialist - Technical Assistance
81000 Bien Hoa, Dong Nai
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Our client is seeking a dedicated and customer-focused Customer Support Specialist to join their busy support team in Bien Hoa, Dong Nai, VN . This role involves providing exceptional technical assistance and support to customers experiencing issues with our client's software products. The ideal candidate will have excellent communication skills, a patient demeanor, and a strong aptitude for problem-solving. Responsibilities include responding to customer inquiries via phone, email, and chat, diagnosing and resolving technical issues, guiding customers through product features and troubleshooting steps, escalating complex issues to higher-level support when necessary, documenting customer interactions and resolutions in the CRM system, and contributing to the knowledge base by creating and updating FAQs and troubleshooting guides. You will be expected to maintain a high level of customer satisfaction and contribute to team goals. This position requires the ability to work effectively in a fast-paced environment and manage multiple customer interactions simultaneously. A commitment to continuous learning and product knowledge enhancement is essential. This role offers a blend of in-office and remote work, providing flexibility while maintaining team collaboration. Join a supportive team dedicated to ensuring our customers have a seamless experience with our products. Qualifications: High school diploma or equivalent; Minimum of 2 years of experience in customer service or technical support, preferably in a software environment; Excellent verbal and written communication skills in Vietnamese and English; Strong problem-solving and troubleshooting abilities; Familiarity with CRM systems and ticketing software; Ability to remain calm and professional under pressure; Patience and empathy when dealing with customers; Basic understanding of software applications; Ability to work independently and as part of a team.
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