188 Technical Expert jobs in Vietnam
Manager, Technical Expert

Posted 2 days ago
Job Viewed
Job Description
**Location -** Binh Duong, Vietnam
Leads the country species segment (swine and poultry) from a technical perspective to provide customer support in formulation (feed and farm) to create additional value for customers and drive technical and marketing campaigns to generate profitable growth underpinned by sales of specialty products and nutritional solutions in Vietnam.
**Your key responsibilities**
+ Deeply understands local species markets, customer needs and business drivers. Provide technical support and training to customers, sales teams, and distributors.
+ Develop and implement nutrition and health programs to optimize swine & poultry performance. Co-develops the species strategy in alignment with the local markets with regional support.
+ Conduct field trials and product evaluations to support the business. Support marketing and sales strategies with scientific insights and industry knowledge. Represent the company at industry events, conferences, and technical seminars.
+ Build and maintain strong relationships with key stakeholders in the swine industry. Interacts with local markets to align priorities and to develop species activation plans.
+ Engages in account development activities with local key accounts. Identifies opportunities to combine products, services and know-how into differentiated nutrition & health solutions.
+ Develops differentiated solution concepts substantiated by technical data and convincing argumentation. Packages solutions into unique value propositions and sales-enabling material. Owns and project manages species-driven innovation projects and regional projects as part of regional fees & grants.
**We offer**
+ **Unique career paths across health, nutrition and beauty** - explore what drives you and get the support to make it happen.
+ **A chance to impact millions of consumers every day** - sustainability embedded in all we do.
+ **A science led company, cutting edge research and creativity everywhere** - from biotech breakthroughs to sustainability game-changers, you'll work on what's next.
+ **Growth that keeps up with you** - you join an industry leader that will develop your expertise and leadership.
+ **A culture that lifts you up** - with collaborative teams, shared wins, and people who cheer each other on.
+ **A community where your voice matters** - it is essential to serve our customers well.
**You bring**
+ Degree in Veterinary Medicine, Animal Science, or related field (Master's preferred). Technical marketing experience of at least 8-10 years in swine/ poultry nutrition and production or health management.
+ Strong technical, nutritional and health background in swine & poultry animals. Strong understanding of swine/ poultry industry trends, biosecurity, and disease management.
+ Familiarity with marketing concepts, tools and practices in a technical, solution selling environment.
+ Ability to translate technical needs, opportunities and facts into business language. Ability to identify commercial opportunities and interact with key accounts in a highly consultative, solution sales approach.
+ Ability and interest to interact on scientific levels and establish external profile as an industry expert.
+ Business background and interest in commercial business development. Excellent communication and presentation skills.
+ Ability to work independently and collaboratively with cross-functional teams. Proficiency in Vietnamese and English languages is an asset. Travelling locally and abroad is part of the requirement.
**About dsm-firmenich**
At dsm-firmenich, we don't just meet expectations - we go beyond them.
Join our global team powered by science, creativity, and a shared purpose: to bring progress to life.
From elevating health to making fortified food and sustainable skincare, the impact of your work here will be felt by millions - every single day. Whether it's fragrance that helps you focus, alternative meat that's better for the planet, or reducing sugar without losing flavor, this is where you help shape the future of nutrition, health, and beauty for everyone, everywhere.
And while you're making a difference, we'll make sure you're growing too. With learning that never stops, a culture that lifts you up and the freedom to move across businesses, teams, and borders. Your voice matters here. And your ideas? They're essential to our future.
Because real progress only happens when we **go beyond, together.**
**DEI and equal opportunity statement**
At dsm-firmenich, we believe being a force for good starts with the way we treat each other. When people feel supported, included, and free to be themselves, they do their best work - and that's exactly the kind of culture we're building. A place where opportunity is truly equal, authenticity is celebrated, and everyone has the chance to grow, contribute, and feel they belong.
We're proud to be an equal opportunity employer, and we're serious about making our hiring process as fair and inclusive as possible. From inclusive language and diverse interview panels to thoughtful sourcing, we're committed to reflecting the world we serve.
We welcome candidates from all backgrounds - no matter your gender, ethnicity, sexual orientation, or anything else that makes you, you.
And if you have a disability or need any support through the application process, we're here to help - just let us know what you need, and we'll do everything we can to make it work.
**Agency statement**
We're managing this search directly at dsm-firmenich. If you're applying as an individual, we'd love to hear from you. We're not accepting agency submissions or proposals involving fees or commissions for this role.
Technical Support
Posted today
Job Viewed
Job Description
(Mức lương: 10 - 15 triệu VNĐ)
- Installing and configuring & maintenance computer hardware operating systems (servers, routers, switch, computers, laptops, printers, etc.
- In charge of security of all systems especially internal data storage, manage back up data
- Troubleshooting system and network problems and diagnosing and solving hardware or software faults, installing antivirus protection, fixing network faults, etc.
- Daily admin and monitoring of network use, technical support for people using the network
- Controlling Internet systems, office appliances and machines
- Planning future improvements, suggesting IT upgrade solutions to Managers
- Providing support, including other documentary and technical supports
- Other tasks as assigned by Managers
**Chức vụ**: Nhân viên/Chuyên viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
- 13th month salary.
- Annual salary review
- Dedicated budget for staff training: technical, soft skills, English, Korean classes.
- Provide Travel Expense for work
- We pay health and social insurance.
- We pay PIT
- Birthday gift
- Marriage Gift
- Baby born Gift
- Holiday and Tet Gift
- Funeral support
- 12 days of annual leave + 1 days of Establishment Ceremony Date + 2 days of Refresh Leave for 1 year joined
- We provide yearly health check-ups with International Hospital.
- Team Building activities:
- Annual outdoor Team building
- Monthly birthday Party
**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề
**Yêu cầu công việc**:
- Male
- College/University Degree in IT.
- Experience at least 1- 3 years in IT System Management and familiar with all IT things,
- Fresher will be also accepted with good technical skill and/or system certificates
- Experience or understanding of Cisco, Fortinet networking products (CCNA certification level is a plus).
- Must understand most of the following OS: Windows server, Linux/Unix (obligation) including practical experience in a corporate environment serving customers.
- Strong customer facing experience.
- English Communication. Able to explain technical problems in a simple way.
- Team player, flexible attitude and reliable
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: CNTT - Phần Cứng,Cơ Điện,Quản Trị Mạng,Tự Động Hóa
Trung cấp - Nghề
Không yêu cầu
Technical Support Specialist
Posted today
Job Viewed
Job Description
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Diagnose and troubleshoot technical issues related to software, hardware, or services.
- Provide clear and concise instructions to customers to resolve their technical problems.
- Escalate complex issues to higher-level support or relevant departments when necessary.
- Maintain accurate records of customer interactions, issues, and resolutions in the ticketing system.
- Develop and update technical documentation, FAQs, and knowledge base articles.
- Identify recurring issues and provide feedback to product development teams for improvements.
- Assist customers with account setup, configuration, and basic usage questions.
- Ensure customer satisfaction by delivering prompt and effective technical support.
- Adhere to service level agreements (SLAs) and departmental performance standards.
- Stay updated on product knowledge and company policies.
- Troubleshoot connectivity issues, software errors, and hardware malfunctions.
- Guide customers through installation and setup processes.
- Provide assistance during product updates and maintenance periods.
- Contribute to a positive team environment and share best practices.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field is preferred.
- Minimum of 2 years of experience in technical support or customer service.
- Proficiency in troubleshooting common software and hardware issues.
- Familiarity with operating systems (Windows, macOS, Linux) and common applications.
- Excellent verbal and written communication skills.
- Strong listening and interpersonal skills.
- Ability to explain technical concepts in a simple and understandable way.
- Patience and empathy when dealing with customers facing technical difficulties.
- Proficiency with helpdesk software and ticketing systems.
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP) is a plus.
- Ability to multitask and manage time effectively in a fast-paced environment.
- A genuine passion for helping people and resolving technical challenges.
This position offers a great opportunity for career growth in technical support, competitive compensation, and the chance to work in a dynamic team in Pleiku.
Technical Support Specialist
Posted today
Job Viewed
Job Description
Responsibilities:
- Provide first-level technical support to end-users for hardware, software, and network issues.
- Diagnose and resolve technical problems efficiently and effectively.
- Install, configure, and maintain computer hardware, software, and peripherals.
- Guide users through troubleshooting steps via phone, email, or in-person.
- Document all support activities, resolutions, and user feedback in a ticketing system.
- Escalate unresolved issues to senior IT staff or relevant departments.
- Assist in managing IT inventory and asset tracking.
- Contribute to the creation and maintenance of IT support documentation and FAQs.
- Adhere to IT policies and procedures for system security and data protection.
- Proven experience in a technical support or IT helpdesk role.
- Solid understanding of computer hardware, operating systems (Windows, macOS), and common software applications.
- Familiarity with networking concepts (TCP/IP, DNS, DHCP).
- Excellent troubleshooting and problem-solving skills.
- Strong customer service and communication skills.
- Ability to explain technical issues to non-technical users.
- Experience with ticketing systems is a plus.
- Relevant IT certifications (e.g., CompTIA A+) are advantageous.
- High school diploma or equivalent required; Associate's or Bachelor's degree in IT or a related field is preferred.
Technical Support Specialist
Posted today
Job Viewed
Job Description
Key responsibilities include responding to customer inquiries via phone, email, and chat in a professional and efficient manner. You will diagnose and resolve technical problems related to our products or services, document support interactions, and maintain a knowledge base of common issues and solutions. This position requires the ability to explain technical concepts clearly to non-technical users.
The Technical Support Specialist will work collaboratively with other support team members and engineering departments to identify recurring issues and contribute to product improvements. You will be expected to stay updated on product knowledge and technical advancements. This role demands strong problem-solving skills, the ability to multitask, and a commitment to providing exceptional customer service. If you are a tech-savvy individual with a passion for helping others and thrive in a remote work environment, this is an excellent opportunity to join our supportive and dynamic team.
Technical Support Engineer
Posted today
Job Viewed
Job Description
Technical Support Lead
Posted today
Job Viewed
Job Description
Responsibilities:
- Lead and mentor a team of technical support specialists, fostering a positive and productive work environment.
- Oversee the day-to-day operations of the technical support department.
- Develop and implement efficient support processes and workflows.
- Ensure timely and accurate resolution of customer technical issues across multiple channels.
- Train and onboard new support team members, providing ongoing coaching and performance feedback.
- Monitor support metrics and KPIs, identifying areas for improvement.
- Analyze customer feedback and support trends to identify product or service enhancements.
- Collaborate with engineering and product teams to escalate and resolve complex technical problems.
- Maintain and update the knowledge base with accurate and relevant support information.
- Act as a point of escalation for complex customer issues.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 5 years of experience in technical support or customer service, with at least 2 years in a leadership or supervisory role.
- Proven experience managing remote support teams.
- Strong technical aptitude and ability to troubleshoot software and hardware issues.
- Excellent communication, interpersonal, and problem-solving skills.
- Proficiency with helpdesk software and ticketing systems (e.g., Zendesk, ServiceNow).
- Knowledge of CRM systems is a plus.
- Ability to effectively manage time and prioritize tasks in a fast-paced environment.
- Experience in developing training materials and conducting team training.
- Customer-centric mindset with a commitment to delivering exceptional service.
Be The First To Know
About the latest Technical expert Jobs in Vietnam !
Technical Support Specialist
Posted today
Job Viewed
Job Description
Key Responsibilities:
- Provide first-level technical support via phone, email, and chat to end-users.
- Diagnose and resolve hardware, software, and network issues efficiently.
- Guide users through step-by-step solutions for technical problems.
- Escalate complex issues to higher-level support teams when necessary.
- Maintain accurate records of customer interactions, issues, and resolutions in the ticketing system.
- Create and update knowledge base articles and FAQs to assist users.
- Install, configure, and troubleshoot software applications and operating systems.
- Assist with hardware setup, maintenance, and repair.
- Identify trends in customer issues and provide feedback to development teams for product improvement.
- Ensure timely and effective resolution of customer support requests.
- Adhere to established service level agreements (SLAs) for response and resolution times.
- Provide remote assistance to users, utilizing remote desktop tools.
- Stay up-to-date with product knowledge and technical advancements.
- Contribute to a positive and collaborative team environment.
- Proactively identify opportunities to improve the customer support process.
Qualifications:
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
- Minimum of 2 years of experience in technical support or a similar customer-facing IT role.
- Strong knowledge of operating systems (Windows, macOS, Linux).
- Familiarity with common software applications and productivity suites.
- Excellent troubleshooting and problem-solving skills.
- Exceptional communication and interpersonal skills, with a patient and empathetic approach.
- Ability to explain technical concepts clearly to non-technical users.
- Experience with remote support tools (e.g., TeamViewer, AnyDesk).
- Knowledge of basic networking concepts (TCP/IP, DNS, DHCP).
- Ability to work independently and manage time effectively in a remote setting.
- Customer service orientation and a commitment to user satisfaction.
- Ability to multitask and manage multiple support tickets simultaneously.
- Relevant certifications (e.g., CompTIA A+, ITIL) are a plus.
Technical Support Specialist
Posted today
Job Viewed
Job Description
Technical Support Specialist
Posted today
Job Viewed