200 Technical Implementation jobs in Vietnam
Senior Project Manager, Technical Implementation
37400 Thai Binh , Thai Binh
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking an experienced Senior Project Manager to lead complex technical implementation projects. This role is integral to driving our project delivery lifecycle from initiation through to successful completion. The successful candidate will be responsible for defining project scope, developing detailed project plans, managing timelines, allocating resources, and overseeing project budgets. You will be instrumental in identifying and mitigating project risks, ensuring all project stakeholders are kept informed through regular progress reports and status meetings. A key part of this role involves fostering strong relationships with cross-functional teams, including engineering, design, and operations, to ensure seamless integration and delivery.
Responsibilities:
Qualifications:
This exciting opportunity is based in Thai Binh, Thai Binh, VN , offering a hybrid work model to balance in-office collaboration with remote flexibility. If you are a results-oriented project leader looking for a challenging and rewarding role, we encourage you to apply.
Responsibilities:
- Develop and execute comprehensive project plans, including scope, schedules, budgets, and resource allocation.
- Manage project risks and issues, developing and implementing mitigation strategies.
- Lead and motivate project teams, fostering a collaborative and high-performance environment.
- Communicate project progress, milestones, and potential roadblocks to senior management and stakeholders.
- Ensure project deliverables meet quality standards and client expectations.
- Conduct post-project reviews to identify lessons learned and areas for improvement.
Qualifications:
- Bachelor's degree in Business Administration, Engineering, or a related field. PMP or equivalent certification is highly desirable.
- Proven track record of successfully managing large-scale technical projects, with at least 7 years of project management experience.
- Strong understanding of project management methodologies (Agile, Waterfall).
- Excellent leadership, communication, and interpersonal skills.
- Proficiency in project management software (e.g., Microsoft Project, Jira).
- Ability to manage multiple projects simultaneously in a fast-paced environment.
This exciting opportunity is based in Thai Binh, Thai Binh, VN , offering a hybrid work model to balance in-office collaboration with remote flexibility. If you are a results-oriented project leader looking for a challenging and rewarding role, we encourage you to apply.
This advertiser has chosen not to accept applicants from your region.
0
Remote Project Manager - Technical Implementation
000000 My Tho, Tien Giang
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking an experienced and highly organized Remote Project Manager to lead the successful planning, execution, and delivery of complex technical projects. This role is fully remote, requiring a self-motivated individual with excellent leadership and communication skills to manage cross-functional teams and stakeholders across different time zones. You will be responsible for defining project scope, setting timelines, allocating resources, and managing budgets to ensure projects are completed on time, within scope, and to the highest quality standards. The ideal candidate will have a strong background in managing software development, IT infrastructure, or other technology-driven projects. You will excel at risk management, proactive problem-solving, and stakeholder communication, ensuring everyone is informed and aligned throughout the project lifecycle. Key responsibilities include developing detailed project plans, tracking progress, identifying and mitigating risks, managing project documentation, and facilitating effective team collaboration using virtual tools. You will also be instrumental in managing client expectations and ensuring client satisfaction with project outcomes. This is a critical role for an individual who thrives in a dynamic, fast-paced environment and possesses the ability to drive projects to successful completion from a remote setting. Our client offers a supportive work environment and opportunities for professional development.
Responsibilities:
Responsibilities:
- Plan, execute, and close technical projects using appropriate methodologies (e.g., Agile, Waterfall).
- Define project scope, goals, and deliverables in collaboration with senior management and stakeholders.
- Develop detailed project plans, including timelines, resource allocation, and budget management.
- Manage project execution, monitor progress, and track key performance indicators (KPIs).
- Identify, assess, and manage project risks and issues, developing mitigation strategies.
- Facilitate effective communication and collaboration among project team members and stakeholders.
- Manage client relationships and ensure their expectations are met throughout the project.
- Prepare and present project status reports to stakeholders at various levels.
- Ensure adherence to quality standards and project requirements.
- Manage project documentation, including project plans, status updates, and closure reports.
- Utilize project management software and collaboration tools effectively.
- Lead and motivate project teams to achieve project goals.
- Conduct post-project evaluations and identify lessons learned.
- Contribute to the continuous improvement of project management processes.
- Ensure timely resolution of project-related issues.
- Proven experience as a Project Manager, with a focus on technical or software projects.
- Strong understanding of project management methodologies (Agile, Scrum, Waterfall).
- Excellent leadership, communication, and interpersonal skills.
- Proficiency in project management software (e.g., Jira, Asana, Microsoft Project).
- Experience in managing remote teams and distributed projects.
- Ability to manage multiple projects simultaneously.
- Strong risk management and problem-solving capabilities.
- Experience with stakeholder management and client communication.
- Bachelor's degree in Computer Science, Engineering, Business, or a related field. PMP or similar certification is highly desirable.
- Demonstrated ability to deliver projects on time and within budget.
- Experience in the (Specific Industry, e.g., SaaS, FinTech) is a plus.
This advertiser has chosen not to accept applicants from your region.
1
Technical Support
Hanoi, Hanoi
Công Ty TNHH Truyền Số Liệu Lotte Việt Nam
Posted today
Job Viewed
Job Description
**Mô tả công việc**:
(Mức lương: 10 - 15 triệu VNĐ)
- Installing and configuring & maintenance computer hardware operating systems (servers, routers, switch, computers, laptops, printers, etc.
- In charge of security of all systems especially internal data storage, manage back up data
- Troubleshooting system and network problems and diagnosing and solving hardware or software faults, installing antivirus protection, fixing network faults, etc.
- Daily admin and monitoring of network use, technical support for people using the network
- Controlling Internet systems, office appliances and machines
- Planning future improvements, suggesting IT upgrade solutions to Managers
- Providing support, including other documentary and technical supports
- Other tasks as assigned by Managers
**Chức vụ**: Nhân viên/Chuyên viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
- 13th month salary.
- Annual salary review
- Dedicated budget for staff training: technical, soft skills, English, Korean classes.
- Provide Travel Expense for work
- We pay health and social insurance.
- We pay PIT
- Birthday gift
- Marriage Gift
- Baby born Gift
- Holiday and Tet Gift
- Funeral support
- 12 days of annual leave + 1 days of Establishment Ceremony Date + 2 days of Refresh Leave for 1 year joined
- We provide yearly health check-ups with International Hospital.
- Team Building activities:
- Annual outdoor Team building
- Monthly birthday Party
**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề
**Yêu cầu công việc**:
- Male
- College/University Degree in IT.
- Experience at least 1- 3 years in IT System Management and familiar with all IT things,
- Fresher will be also accepted with good technical skill and/or system certificates
- Experience or understanding of Cisco, Fortinet networking products (CCNA certification level is a plus).
- Must understand most of the following OS: Windows server, Linux/Unix (obligation) including practical experience in a corporate environment serving customers.
- Strong customer facing experience.
- English Communication. Able to explain technical problems in a simple way.
- Team player, flexible attitude and reliable
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: CNTT - Phần Cứng,Cơ Điện,Quản Trị Mạng,Tự Động Hóa
Trung cấp - Nghề
Không yêu cầu
(Mức lương: 10 - 15 triệu VNĐ)
- Installing and configuring & maintenance computer hardware operating systems (servers, routers, switch, computers, laptops, printers, etc.
- In charge of security of all systems especially internal data storage, manage back up data
- Troubleshooting system and network problems and diagnosing and solving hardware or software faults, installing antivirus protection, fixing network faults, etc.
- Daily admin and monitoring of network use, technical support for people using the network
- Controlling Internet systems, office appliances and machines
- Planning future improvements, suggesting IT upgrade solutions to Managers
- Providing support, including other documentary and technical supports
- Other tasks as assigned by Managers
**Chức vụ**: Nhân viên/Chuyên viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
- 13th month salary.
- Annual salary review
- Dedicated budget for staff training: technical, soft skills, English, Korean classes.
- Provide Travel Expense for work
- We pay health and social insurance.
- We pay PIT
- Birthday gift
- Marriage Gift
- Baby born Gift
- Holiday and Tet Gift
- Funeral support
- 12 days of annual leave + 1 days of Establishment Ceremony Date + 2 days of Refresh Leave for 1 year joined
- We provide yearly health check-ups with International Hospital.
- Team Building activities:
- Annual outdoor Team building
- Monthly birthday Party
**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề
**Yêu cầu công việc**:
- Male
- College/University Degree in IT.
- Experience at least 1- 3 years in IT System Management and familiar with all IT things,
- Fresher will be also accepted with good technical skill and/or system certificates
- Experience or understanding of Cisco, Fortinet networking products (CCNA certification level is a plus).
- Must understand most of the following OS: Windows server, Linux/Unix (obligation) including practical experience in a corporate environment serving customers.
- Strong customer facing experience.
- English Communication. Able to explain technical problems in a simple way.
- Team player, flexible attitude and reliable
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: CNTT - Phần Cứng,Cơ Điện,Quản Trị Mạng,Tự Động Hóa
Trung cấp - Nghề
Không yêu cầu
This advertiser has chosen not to accept applicants from your region.
2
Technical Support Specialist
30000 Pleiku, Gia Lai
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a dedicated and customer-focused Technical Support Specialist to join their expanding service team in **Pleiku, Gia Lai, VN**. This role involves providing first-line technical assistance to customers, resolving inquiries, and ensuring a positive user experience with their products and services. The ideal candidate will have excellent communication skills, a knack for problem-solving, and a patient and helpful demeanor. You will be a crucial point of contact for customer support needs.
Key Responsibilities:
Qualifications:
This position offers a great opportunity for career growth in technical support, competitive compensation, and the chance to work in a dynamic team in Pleiku.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Diagnose and troubleshoot technical issues related to software, hardware, or services.
- Provide clear and concise instructions to customers to resolve their technical problems.
- Escalate complex issues to higher-level support or relevant departments when necessary.
- Maintain accurate records of customer interactions, issues, and resolutions in the ticketing system.
- Develop and update technical documentation, FAQs, and knowledge base articles.
- Identify recurring issues and provide feedback to product development teams for improvements.
- Assist customers with account setup, configuration, and basic usage questions.
- Ensure customer satisfaction by delivering prompt and effective technical support.
- Adhere to service level agreements (SLAs) and departmental performance standards.
- Stay updated on product knowledge and company policies.
- Troubleshoot connectivity issues, software errors, and hardware malfunctions.
- Guide customers through installation and setup processes.
- Provide assistance during product updates and maintenance periods.
- Contribute to a positive team environment and share best practices.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field is preferred.
- Minimum of 2 years of experience in technical support or customer service.
- Proficiency in troubleshooting common software and hardware issues.
- Familiarity with operating systems (Windows, macOS, Linux) and common applications.
- Excellent verbal and written communication skills.
- Strong listening and interpersonal skills.
- Ability to explain technical concepts in a simple and understandable way.
- Patience and empathy when dealing with customers facing technical difficulties.
- Proficiency with helpdesk software and ticketing systems.
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP) is a plus.
- Ability to multitask and manage time effectively in a fast-paced environment.
- A genuine passion for helping people and resolving technical challenges.
This position offers a great opportunity for career growth in technical support, competitive compensation, and the chance to work in a dynamic team in Pleiku.
This advertiser has chosen not to accept applicants from your region.
3
Technical Support Specialist
550000 Hoa Sơn
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a dedicated and knowledgeable Technical Support Specialist to join their growing team. This role is based in **Quy Nhon, Binh Dinh, VN** and requires the ability to work on-site to directly support our user base and resolve technical issues. You will be the primary point of contact for users experiencing hardware, software, or network problems. Your responsibilities will include diagnosing and resolving technical issues remotely and in person, installing and configuring computer hardware and software, and guiding users through step-by-step solutions. You will also be responsible for documenting all support requests and resolutions in a ticketing system, escalating complex issues to appropriate IT teams, and contributing to the development of IT support documentation and knowledge bases. The ideal candidate will have a strong understanding of computer systems, networks, and common software applications. Excellent customer service skills, patience, and a methodical approach to problem-solving are essential. We are looking for someone who is eager to learn, possesses strong troubleshooting abilities, and can communicate technical information clearly to non-technical users. Prior experience in a technical support role or a relevant IT certification is highly desirable. You will be part of a collaborative IT department focused on ensuring the smooth operation of our technological infrastructure and providing exceptional support to our employees. The opportunity to work within a stable company and develop your technical skills in a supportive environment is a key aspect of this role. You will be instrumental in maintaining the productivity and satisfaction of our internal teams by addressing their technical challenges promptly and effectively.
Responsibilities:
Responsibilities:
- Provide first-level technical support to end-users for hardware, software, and network issues.
- Diagnose and resolve technical problems efficiently and effectively.
- Install, configure, and maintain computer hardware, software, and peripherals.
- Guide users through troubleshooting steps via phone, email, or in-person.
- Document all support activities, resolutions, and user feedback in a ticketing system.
- Escalate unresolved issues to senior IT staff or relevant departments.
- Assist in managing IT inventory and asset tracking.
- Contribute to the creation and maintenance of IT support documentation and FAQs.
- Adhere to IT policies and procedures for system security and data protection.
- Proven experience in a technical support or IT helpdesk role.
- Solid understanding of computer hardware, operating systems (Windows, macOS), and common software applications.
- Familiarity with networking concepts (TCP/IP, DNS, DHCP).
- Excellent troubleshooting and problem-solving skills.
- Strong customer service and communication skills.
- Ability to explain technical issues to non-technical users.
- Experience with ticketing systems is a plus.
- Relevant IT certifications (e.g., CompTIA A+) are advantageous.
- High school diploma or equivalent required; Associate's or Bachelor's degree in IT or a related field is preferred.
This advertiser has chosen not to accept applicants from your region.
4
Technical Support Specialist
70000 An Thanh
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a dedicated and skilled Technical Support Specialist to join our fully remote customer service team. This role is critical in providing timely and effective technical assistance to our users, ensuring a positive customer experience. You will be responsible for troubleshooting software and hardware issues, guiding users through problem-solving processes, and escalating complex issues when necessary. The ideal candidate will have excellent communication skills, a strong technical aptitude, and a patient, customer-focused approach.
Key responsibilities include responding to customer inquiries via phone, email, and chat in a professional and efficient manner. You will diagnose and resolve technical problems related to our products or services, document support interactions, and maintain a knowledge base of common issues and solutions. This position requires the ability to explain technical concepts clearly to non-technical users.
The Technical Support Specialist will work collaboratively with other support team members and engineering departments to identify recurring issues and contribute to product improvements. You will be expected to stay updated on product knowledge and technical advancements. This role demands strong problem-solving skills, the ability to multitask, and a commitment to providing exceptional customer service. If you are a tech-savvy individual with a passion for helping others and thrive in a remote work environment, this is an excellent opportunity to join our supportive and dynamic team.
Key responsibilities include responding to customer inquiries via phone, email, and chat in a professional and efficient manner. You will diagnose and resolve technical problems related to our products or services, document support interactions, and maintain a knowledge base of common issues and solutions. This position requires the ability to explain technical concepts clearly to non-technical users.
The Technical Support Specialist will work collaboratively with other support team members and engineering departments to identify recurring issues and contribute to product improvements. You will be expected to stay updated on product knowledge and technical advancements. This role demands strong problem-solving skills, the ability to multitask, and a commitment to providing exceptional customer service. If you are a tech-savvy individual with a passion for helping others and thrive in a remote work environment, this is an excellent opportunity to join our supportive and dynamic team.
This advertiser has chosen not to accept applicants from your region.
5
Technical Support Engineer
36000 Thai Binh , Thai Binh
WhatJobs
Posted today
Job Viewed
Job Description
Our client is looking for a knowledgeable and customer-focused Technical Support Engineer to provide assistance and resolve technical issues for their clients. This office-based position requires your presence at our **Thai Binh, Thai Binh** location. You will be responsible for diagnosing and resolving hardware and software problems, guiding users through step-by-step solutions, and installing and configuring software and hardware. Key duties include responding to support tickets, providing phone and email support, and documenting technical procedures and troubleshooting steps. You will also be involved in testing new software releases and providing feedback to the development team. The ideal candidate will have a strong technical background, with experience in IT support or a related field. A Bachelor's degree in Computer Science, Information Technology, or a similar discipline is preferred. Excellent problem-solving skills, patience, and strong communication abilities are essential. Proficiency in operating systems (Windows, macOS), common software applications, and basic networking concepts is required. Experience with remote support tools and CRM systems is a plus. We are looking for an individual who is eager to learn, detail-oriented, and committed to delivering exceptional technical support. This role offers an excellent opportunity to grow your technical skills and contribute to client satisfaction.
This advertiser has chosen not to accept applicants from your region.
Be The First To Know
About the latest Technical implementation Jobs in Vietnam !
6
Technical Support Lead
42000 Nam Dinh , Nam Dinh
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a highly skilled and experienced Technical Support Lead to manage their remote customer support operations. In this vital role, you will lead a team of technical support specialists, ensuring the timely and effective resolution of customer inquiries and issues. You will be responsible for setting support standards, developing training programs for the team, and implementing best practices to enhance customer satisfaction. The ideal candidate possesses a strong technical acumen, excellent leadership and communication skills, and a passion for providing exceptional customer service. You should be adept at identifying recurring issues, developing solutions, and collaborating with engineering and product teams to improve the customer experience. This is a fully remote position offering a significant opportunity to shape and lead a critical customer-facing function within our organization.
Responsibilities:
Responsibilities:
- Lead and mentor a team of technical support specialists, fostering a positive and productive work environment.
- Oversee the day-to-day operations of the technical support department.
- Develop and implement efficient support processes and workflows.
- Ensure timely and accurate resolution of customer technical issues across multiple channels.
- Train and onboard new support team members, providing ongoing coaching and performance feedback.
- Monitor support metrics and KPIs, identifying areas for improvement.
- Analyze customer feedback and support trends to identify product or service enhancements.
- Collaborate with engineering and product teams to escalate and resolve complex technical problems.
- Maintain and update the knowledge base with accurate and relevant support information.
- Act as a point of escalation for complex customer issues.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 5 years of experience in technical support or customer service, with at least 2 years in a leadership or supervisory role.
- Proven experience managing remote support teams.
- Strong technical aptitude and ability to troubleshoot software and hardware issues.
- Excellent communication, interpersonal, and problem-solving skills.
- Proficiency with helpdesk software and ticketing systems (e.g., Zendesk, ServiceNow).
- Knowledge of CRM systems is a plus.
- Ability to effectively manage time and prioritize tasks in a fast-paced environment.
- Experience in developing training materials and conducting team training.
- Customer-centric mindset with a commitment to delivering exceptional service.
This advertiser has chosen not to accept applicants from your region.
7
Technical Support Specialist
550000 Hoa Sơn
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a motivated and customer-focused Technical Support Specialist to join their expanding team. This is a fully remote role, providing essential technical assistance and troubleshooting for their diverse user base. The ideal candidate will have a strong aptitude for technology, excellent problem-solving skills, and a passion for delivering outstanding customer service. You will be responsible for diagnosing and resolving software and hardware issues, guiding users through solutions, and maintaining a high level of customer satisfaction.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Provide first-level technical support via phone, email, and chat to end-users.
- Diagnose and resolve hardware, software, and network issues efficiently.
- Guide users through step-by-step solutions for technical problems.
- Escalate complex issues to higher-level support teams when necessary.
- Maintain accurate records of customer interactions, issues, and resolutions in the ticketing system.
- Create and update knowledge base articles and FAQs to assist users.
- Install, configure, and troubleshoot software applications and operating systems.
- Assist with hardware setup, maintenance, and repair.
- Identify trends in customer issues and provide feedback to development teams for product improvement.
- Ensure timely and effective resolution of customer support requests.
- Adhere to established service level agreements (SLAs) for response and resolution times.
- Provide remote assistance to users, utilizing remote desktop tools.
- Stay up-to-date with product knowledge and technical advancements.
- Contribute to a positive and collaborative team environment.
- Proactively identify opportunities to improve the customer support process.
Qualifications:
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
- Minimum of 2 years of experience in technical support or a similar customer-facing IT role.
- Strong knowledge of operating systems (Windows, macOS, Linux).
- Familiarity with common software applications and productivity suites.
- Excellent troubleshooting and problem-solving skills.
- Exceptional communication and interpersonal skills, with a patient and empathetic approach.
- Ability to explain technical concepts clearly to non-technical users.
- Experience with remote support tools (e.g., TeamViewer, AnyDesk).
- Knowledge of basic networking concepts (TCP/IP, DNS, DHCP).
- Ability to work independently and manage time effectively in a remote setting.
- Customer service orientation and a commitment to user satisfaction.
- Ability to multitask and manage multiple support tickets simultaneously.
- Relevant certifications (e.g., CompTIA A+, ITIL) are a plus.
This advertiser has chosen not to accept applicants from your region.
8
Technical Support Specialist
06000 Thai Binh , Thai Binh
WhatJobs
Posted today
Job Viewed
Job Description
Our client is looking for a dedicated and technically adept Technical Support Specialist to provide exceptional customer service and resolve IT-related issues for their user base. This role operates in a fully remote capacity, requiring excellent communication skills and self-discipline. You will be the first point of contact for customers seeking technical assistance, diagnosing and troubleshooting hardware, software, and network problems through various channels, including phone, email, and chat. Responsibilities include guiding users through step-by-step solutions, documenting all support activities and resolutions in a ticketing system, escalating complex issues to higher-level support teams when necessary, and contributing to the knowledge base by creating helpful articles and FAQs. The ideal candidate will have a strong understanding of operating systems (Windows, macOS), common software applications, and basic networking concepts. Experience with remote support tools and customer relationship management (CRM) software is highly valued. We are seeking individuals who are patient, empathetic, and possess a genuine desire to help others. Strong analytical and problem-solving skills are essential to quickly identify and resolve issues. This is a remote-first position, meaning all work is performed from your home office, offering flexibility and eliminating the need for commuting. You will be part of a collaborative and supportive virtual team, focused on delivering outstanding technical support. If you thrive in a remote environment and have a passion for technology and customer satisfaction, we encourage you to apply.
This advertiser has chosen not to accept applicants from your region.
9