1 287 Technical Infrastructure jobs in Vietnam
Remote Technical Support Specialist (Network Infrastructure)
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Remote Technical Support Specialist - Network Infrastructure
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Key responsibilities include responding to support tickets via phone, email, and chat, providing timely and effective solutions to technical problems. You will diagnose and resolve issues related to routers, switches, firewalls, Wi-Fi, VPNs, and other network components. Documenting all support interactions, solutions, and technical issues in the ticketing system is crucial. The specialist will escalate complex issues to higher-level support or engineering teams when necessary and follow up to ensure resolution. Proactively identifying potential network problems and providing recommendations for system improvements will also be part of the role.
We are looking for candidates with a Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience. Previous experience (2+ years) in technical support, with a strong focus on network infrastructure, is required. Hands-on experience with network hardware from major vendors (e.g., Cisco, Juniper, HP) and a solid understanding of networking protocols (TCP/IP, DNS, DHCP) are essential. Familiarity with operating systems (Windows, Linux) and common IT troubleshooting methodologies is necessary. Excellent communication, problem-solving, and customer service skills are paramount.
The ideal candidate must possess a reliable high-speed internet connection, a quiet workspace, and the ability to work independently and manage their time effectively in a remote setting. Certifications such as CompTIA Network+, CCNA, or similar are highly desirable. You should be patient, empathetic, and have a strong desire to help users resolve their technical challenges. This is a great opportunity to advance your IT career in a flexible, remote environment while supporting critical network operations. If you are passionate about technology and thrive on solving complex technical issues, we encourage you to apply.
Network Infrastructure Engineer
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Network Infrastructure Engineer
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Network Infrastructure Engineer
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Network Infrastructure Engineer
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Key Responsibilities:
- Design, deploy, and manage complex network infrastructure, including routers, switches, firewalls, and load balancers.
- Ensure the reliability, availability, and performance of network services, adhering to strict SLAs.
- Develop and implement network security policies and procedures to protect against threats.
- Monitor network performance, identify potential issues, and implement proactive solutions.
- Troubleshoot and resolve network-related problems in a timely and efficient manner.
- Plan and execute network upgrades and expansions, minimizing disruption to services.
- Collaborate with cross-functional teams, including system administrators and software developers, to ensure seamless integration.
- Develop and maintain comprehensive network documentation, including diagrams, configurations, and procedures.
- Evaluate and recommend new network technologies and solutions to improve efficiency and capabilities.
- Participate in on-call rotation for network incident response.
- Stay up-to-date with the latest networking technologies, standards, and best practices.
- Contribute to the development of network automation scripts and tools.
- Ensure network compliance with industry regulations and company policies.
- Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field.
- Minimum of 4-6 years of experience in network engineering and infrastructure management.
- Proven experience with Cisco, Juniper, or other enterprise-grade networking hardware.
- Strong understanding of TCP/IP, BGP, OSPF, MPLS, VPNs, and other networking protocols.
- Experience with network security concepts and technologies, including firewalls, IDS/IPS, and VPNs.
- Familiarity with network monitoring tools (e.g., SolarWinds, Nagios) and performance analysis.
- Experience with network automation and scripting (e.g., Python, Ansible) is a strong plus.
- Relevant certifications such as CCNA, CCNP, or equivalent are highly desirable.
- Excellent problem-solving, analytical, and troubleshooting skills.
- Strong communication and collaboration skills, essential for a remote team environment.
- Ability to work independently and manage multiple priorities effectively.
Network Infrastructure Engineer
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Network Infrastructure Engineer
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Network Infrastructure Engineer
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As a Network Infrastructure Engineer, you will play a crucial role in designing, implementing, and maintaining the company's robust network infrastructure. Your responsibilities will include configuring and managing routers, switches, firewalls, and other network devices; monitoring network performance and troubleshooting connectivity issues; ensuring network security and implementing necessary upgrades; and participating in the planning and deployment of new network technologies. You will also be responsible for network documentation, capacity planning, and providing technical support to internal teams. The role involves working with a variety of network protocols and architectures, including TCP/IP, BGP, OSPF, MPLS, and VPNs.
The ideal candidate will have a Bachelor's degree in Computer Science, Information Technology, Electrical Engineering, or a related field, along with a minimum of 3-5 years of experience in network engineering. Strong knowledge of Cisco, Juniper, or other major networking hardware vendors is essential. Certifications such as CCNA, CCNP, or JNCIS are highly desirable. Excellent analytical and problem-solving skills are required, along with the ability to work independently and as part of a team. Strong understanding of network security principles and best practices is a must. You should be proficient in network monitoring tools and have experience with scripting for network automation. We are seeking a dedicated professional committed to ensuring the reliability, performance, and security of our critical network infrastructure.
Network Infrastructure Engineer
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