894 Technical Service jobs in Vietnam
Technical & Service Engineer
Ho Chi Minh City
CFC
Posted today
Job Viewed
Job Description
Analyzer installation, commissioning, repair & trouble shoot
- Analyzer technical supports to sales team/clients
- Technical clarifications of Analyzer/Electric Control Panel for sales team/clients
- Basis Design P&ID, Layout of Analyzer System to sales team/clients
- Basis Design P&ID, Layout of Electrical Control Panel with or without VFD to sales team/clients
- Assisting fabrication/installation/commissioning/service projects to project manager - Tasks as required
- Visit clients of Instrumentations & Electrical related products
- Willing to work as team or independently
- Willing to travel around Vietnam as well as approach
- Report to teamleader & manager
Job title: Technical & Service Engineer
Working type: Full-Time
Working Location: HO CHI MINH City
Salary Range: $600-$700 - capabilities dependent.
Working Experiences:
Experienced, 2-3 years as field engineer or service engineer. Shall be a big advantages if related to Liquid, Gas Analyzers, GC Analyzers, Detectors.
**Skills**:
- Bachelor Degree. Background of Mechantronics / Electronic Engineer / Electrical Engineer.
- Language: Vietnamese - English
- Computer Skills: Microsoft Office / PowerPoint / CAD 2D,3D, SolidWorks / Familiar with Microsoft Project is an advantage
Policies & Benefits:
- Competitive salary
- Policies in accordance to the labor law of Vietnam
- Allowance for sim-card, computer and other stationaries required, team building fees
- Bonus according to Sales of Sales team, performance review, ideas & 13th month salary
- Review for increase salary 1-2 times a year dependence to contribution and performance
- Training courses in and out of Vietnam depending on arrangement of Principle
- Good working environment allows promoting, sharing, discussing ideas
Please contact us at:
- Analyzer technical supports to sales team/clients
- Technical clarifications of Analyzer/Electric Control Panel for sales team/clients
- Basis Design P&ID, Layout of Analyzer System to sales team/clients
- Basis Design P&ID, Layout of Electrical Control Panel with or without VFD to sales team/clients
- Assisting fabrication/installation/commissioning/service projects to project manager - Tasks as required
- Visit clients of Instrumentations & Electrical related products
- Willing to work as team or independently
- Willing to travel around Vietnam as well as approach
- Report to teamleader & manager
Job title: Technical & Service Engineer
Working type: Full-Time
Working Location: HO CHI MINH City
Salary Range: $600-$700 - capabilities dependent.
Working Experiences:
Experienced, 2-3 years as field engineer or service engineer. Shall be a big advantages if related to Liquid, Gas Analyzers, GC Analyzers, Detectors.
**Skills**:
- Bachelor Degree. Background of Mechantronics / Electronic Engineer / Electrical Engineer.
- Language: Vietnamese - English
- Computer Skills: Microsoft Office / PowerPoint / CAD 2D,3D, SolidWorks / Familiar with Microsoft Project is an advantage
Policies & Benefits:
- Competitive salary
- Policies in accordance to the labor law of Vietnam
- Allowance for sim-card, computer and other stationaries required, team building fees
- Bonus according to Sales of Sales team, performance review, ideas & 13th month salary
- Review for increase salary 1-2 times a year dependence to contribution and performance
- Training courses in and out of Vietnam depending on arrangement of Principle
- Good working environment allows promoting, sharing, discussing ideas
Please contact us at:
This advertiser has chosen not to accept applicants from your region.
0
Technical Service Engineer
Hanoi, Hanoi
Element Solutions Inc
Posted today
Job Viewed
Job Description
**Business Overview**:
**ELEMENT SOLUTIONS INC**
Element Solutions Inc. (NYSE: ESI) is a leading specialty chemicals company whose operating businesses formulate a broad range of solutions that enhance the performance of products people use every day. Developed in multi-step technological processes, our innovative solutions enable our customers' manufacturing processes in several key segments, including electronic circuitry, communication infrastructure, automotive systems, industrial surface finishing, consumer packaging, and offshore energy.
Customers of ESI’s businesses use our innovation as a competitive advantage, relying on ESI to help them navigate in fast-paced, high-growth markets. The breadth of ESI’s offerings provides strong strategic value to the end markets they serve. With over 5,500 people in operating facilities across more than 50 countries, ESI has established a growing legacy of creating technological advances for customers around the globe. Our people and technical sales teams are located close to our key markets, allowing us to maintain strong customer relationships and accelerate our product innovation process.
**CIRCUITRY SOLUTIONS**
As a global supplier of chemical formulations to the electronics industry, we design and manufacture proprietary liquid chemical processes ("baths") used by our customers to manufacture printed circuit boards. Our product portfolio is focused on specialized consumable chemical processes, such as surface treatments, circuit formation, primary metallization, electroplate and final finishes.
**Job Purpose**:
Provide technical support to customers.
**Responsibilities**:
- Build and maintain an intimate relationship with customers
- Contact and technical support for customers
- Follow chemistry amount on stock of each customer, in factories
- Follow chemistry using by day/ month/ year
- Follow production and productivity of each customer
- Confirm and resolve issues
**Education**:
- Bachelor's Degree preferred in Chemistry
**EEO Statement**:
Element Solutions Inc is an E-Verify Company and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job applicant procedures. "Equal Opportunity Employer: Minority/Female/Veteran/Disabled/Gender Identity/Sexual Orientation.
**ELEMENT SOLUTIONS INC**
Element Solutions Inc. (NYSE: ESI) is a leading specialty chemicals company whose operating businesses formulate a broad range of solutions that enhance the performance of products people use every day. Developed in multi-step technological processes, our innovative solutions enable our customers' manufacturing processes in several key segments, including electronic circuitry, communication infrastructure, automotive systems, industrial surface finishing, consumer packaging, and offshore energy.
Customers of ESI’s businesses use our innovation as a competitive advantage, relying on ESI to help them navigate in fast-paced, high-growth markets. The breadth of ESI’s offerings provides strong strategic value to the end markets they serve. With over 5,500 people in operating facilities across more than 50 countries, ESI has established a growing legacy of creating technological advances for customers around the globe. Our people and technical sales teams are located close to our key markets, allowing us to maintain strong customer relationships and accelerate our product innovation process.
**CIRCUITRY SOLUTIONS**
As a global supplier of chemical formulations to the electronics industry, we design and manufacture proprietary liquid chemical processes ("baths") used by our customers to manufacture printed circuit boards. Our product portfolio is focused on specialized consumable chemical processes, such as surface treatments, circuit formation, primary metallization, electroplate and final finishes.
**Job Purpose**:
Provide technical support to customers.
**Responsibilities**:
- Build and maintain an intimate relationship with customers
- Contact and technical support for customers
- Follow chemistry amount on stock of each customer, in factories
- Follow chemistry using by day/ month/ year
- Follow production and productivity of each customer
- Confirm and resolve issues
**Education**:
- Bachelor's Degree preferred in Chemistry
**EEO Statement**:
Element Solutions Inc is an E-Verify Company and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job applicant procedures. "Equal Opportunity Employer: Minority/Female/Veteran/Disabled/Gender Identity/Sexual Orientation.
This advertiser has chosen not to accept applicants from your region.
1
Technical Service Manager
Ho Chi Minh City
Kemin
Posted today
Job Viewed
Job Description
Overview:
**Overall Function**: To ensure that Kemin’s Vietnam consolidated sales revenue and expense budgets are met or exceeded through effective coordination and management of the technical efforts in collaboration with the team in Kemin Vietnam office. To be responsible for support sales activities especially for key sales projects with key customers in Vietnam and to meet or exceed the consolidated sales budget set for these customers.
LI-KT1
**Responsibilities**:
**Major Responsibilities**:
- Jointly responsible for the achievement of the sale revenue and expense budget of Kemin Vietnam every fiscal year. This generally means exceeding an annual rate of growth of 15-20%.
- Provide technical presentation to key customers, including distributors
- Provide technical training to Kemin Vietnam team.
- Provide trial protocols to key customers and follow up closely on the trial implementation.
- Provide technical insights during joint-visit with sales team to key customers.
- Present during local technical conference/roadshow/seminars.
- Publish at least 2-3 articles in local publication.
Qualifications:
**Qualifications & Experience**:
- Strong interpersonal skills to be able to work effectively in a diverse team environment
- Outstanding presentation, selling and negotiating skills.
- Self-motivated, able to work in an unsupervised capacity whilst maintaining focus.
- Results-oriented.
- Clear, persistent, patient and proactive communication skills.
- Superior project management skills with experience in planning, innovating, developing and selling value-added propositions using sound technical and commercial reasoning.
**Working Conditions**: The Technical Service Manager is based in Vietnam. The position requires tremendous flexibility and may require the incumbent to travel domestically.
**Overall Function**: To ensure that Kemin’s Vietnam consolidated sales revenue and expense budgets are met or exceeded through effective coordination and management of the technical efforts in collaboration with the team in Kemin Vietnam office. To be responsible for support sales activities especially for key sales projects with key customers in Vietnam and to meet or exceed the consolidated sales budget set for these customers.
LI-KT1
**Responsibilities**:
**Major Responsibilities**:
- Jointly responsible for the achievement of the sale revenue and expense budget of Kemin Vietnam every fiscal year. This generally means exceeding an annual rate of growth of 15-20%.
- Provide technical presentation to key customers, including distributors
- Provide technical training to Kemin Vietnam team.
- Provide trial protocols to key customers and follow up closely on the trial implementation.
- Provide technical insights during joint-visit with sales team to key customers.
- Present during local technical conference/roadshow/seminars.
- Publish at least 2-3 articles in local publication.
Qualifications:
**Qualifications & Experience**:
- Strong interpersonal skills to be able to work effectively in a diverse team environment
- Outstanding presentation, selling and negotiating skills.
- Self-motivated, able to work in an unsupervised capacity whilst maintaining focus.
- Results-oriented.
- Clear, persistent, patient and proactive communication skills.
- Superior project management skills with experience in planning, innovating, developing and selling value-added propositions using sound technical and commercial reasoning.
**Working Conditions**: The Technical Service Manager is based in Vietnam. The position requires tremendous flexibility and may require the incumbent to travel domestically.
This advertiser has chosen not to accept applicants from your region.
2
Technical Service Intern (F&b)
Ho Chi Minh City
DKSH
Posted today
Job Viewed
Job Description
**Location**:Ho Chi Minh, VN, VN**Job Function**:Field Marketing**Requisition Number**:155700**Description**:
**About DKSH**
DKSH is the leading Market Expansion Services provider with a focus on Asia. The Group helps other companies and brands to grow in the Consumer Goods, Healthcare, Performance Materials and Technology sectors. DKSH’s portfolio of services includes sourcing, market insights, marketing and sales, distribution and logistics as well as after-sales services. Publicly listed on the SIX Swiss Exchange, the Group operates in 35 markets with 33,000 specialists, generating net sales of CHF 11.3 billion in 2018. With its strong Swiss heritage and long business tradition since 1865, DKSH is deeply rooted in Asia Pacific.
**General Responsibilities**Support to prepare ingredient and market product samples to send to customers & suppliers are required by Sales team
-Assist for inventory management at Lab
Assist to prepare savory flavors for savory Lab works and customer projects
-Assist to develop prototypes for flavor evaluations
**Benefits**:
Internship Allowance: 4,000,000 VND/month (gross)
- Training courses and activities design for interns
- Global corporate working culture
- Have a chance to become full-time employees after internship for potential interns.
**Requirements**:
3rd or 4th year students ready for a minimun 4 days internship/week
-Must provide a Student Confirmation Letter/ University Recommendation Letter
**Why It’s Great to Work at DKSH**
At DKSH, we are driven by a purpose that goes beyond the ordinary: enriching people's lives. Through the products and services we provide, DKSH positively impacts millions of lives everyday. Join our team where entrepreneurship meets flexible work arrangements. Take the leap and start a journey where you can grow and make a difference!
**About DKSH**
DKSH is the leading Market Expansion Services provider with a focus on Asia. The Group helps other companies and brands to grow in the Consumer Goods, Healthcare, Performance Materials and Technology sectors. DKSH’s portfolio of services includes sourcing, market insights, marketing and sales, distribution and logistics as well as after-sales services. Publicly listed on the SIX Swiss Exchange, the Group operates in 35 markets with 33,000 specialists, generating net sales of CHF 11.3 billion in 2018. With its strong Swiss heritage and long business tradition since 1865, DKSH is deeply rooted in Asia Pacific.
**General Responsibilities**Support to prepare ingredient and market product samples to send to customers & suppliers are required by Sales team
-Assist for inventory management at Lab
Assist to prepare savory flavors for savory Lab works and customer projects
-Assist to develop prototypes for flavor evaluations
**Benefits**:
Internship Allowance: 4,000,000 VND/month (gross)
- Training courses and activities design for interns
- Global corporate working culture
- Have a chance to become full-time employees after internship for potential interns.
**Requirements**:
3rd or 4th year students ready for a minimun 4 days internship/week
-Must provide a Student Confirmation Letter/ University Recommendation Letter
**Why It’s Great to Work at DKSH**
At DKSH, we are driven by a purpose that goes beyond the ordinary: enriching people's lives. Through the products and services we provide, DKSH positively impacts millions of lives everyday. Join our team where entrepreneurship meets flexible work arrangements. Take the leap and start a journey where you can grow and make a difference!
This advertiser has chosen not to accept applicants from your region.
3
Technical Service Manager, Swine in North
Hanoi, Hanoi
Boehringer Ingelheim
Posted 6 days ago
Job Viewed
Job Description
**The Position**
**Technical Service Manager (Swine)**
+ Be responsible for collecting, analyzing and providing relevant veterinary scientific information to Boehringer Ingelheim Animal Health Vietnam field force staffs, its customers and other stakeholders
+ Build and maintain a broad network with Local and international KOLs
+ Coordinate, execute specialized technical support services/training to Boehringer Ingelheim & distributors' sales team, veterinarians, farmers, and key accounts
+ Work closely with sales and marketing team in assessing product performance and customer feedbacks
**Tasks & Responsibilities:**
1. **Technical Strategy** :
+ Collect, analyze, provide relevant veterinary scientific information
+ Plan and implement the strategically technical aspect in alignment with Boehringer Ingelheim Animal Health Vietnam strategic plan and direction
+ Implement KOL relationship management according to Boehringer Ingelheim Animal Health Vietnam strategic plan
+ Support new product launch process
1. **AH Driving Business Results:**
+ Provide technical trainings and consultancies regarding assigned products / diseases to colleagues and customers
+ Be responsible for field trials and commercial trials
+ Assist the Technical projects: Disease survey, Lab test, Swine Academy, etc.
+ Build and maintain a broad network with internal/external stakeholders and KOLs
+ Problem solving related to technical issues
+ Co‐visit with territory specialists / sales reps
+ Contribute to key account management
1. **Process/Cross** **‐** **Funtional Collaboration:**
+ Attend internal and external meetings regarding to relevant topics
+ Be responsible for exchanging technical information with Boehringer Ingelheim Animal Health Vietnam's colleagues and its customers
+ Be the first contact person regarding the assigned product and disease extent
+ Assist product management
1. **People Relationship:**
+ Support sales and marketing colleagues in technical training in relation to assigned product and disease extent
+ Ensure development of skills and abilities through ongoing feedbacks, coaching and training and development opportunities.
**Requirements:**
**Minimum Education/Degree Requirements:** Agriculture University - Vet department
**Required Capabilities (Skills, Experience, Competencies):**
+ Veterinarian knowledge and expertise in husbandry area, with excellent technical knowledge in animal health
+ Customer focused
+ Leadership competencies
+ Performance and Return on Investment-driven personality
+ Proven ability to work cross-functional
+ Interpersonal and communication skills.
**READY TO CONTACT US?**
Please contact our Recruiting Team: Ms. Phuong Vo:
All qualified applicants will receive consideration for employment without regard to a person's actual or perceived race, including natural hairstyles, hair texture and protective hairstyles; color; creed; religion; national origin; age; ancestry; citizenship status, marital status; gender, gender identity or expression; sexual orientation, mental, physical or intellectual disability, veteran status; pregnancy, childbirth or related medical condition; genetic information (including the refusal to submit to genetic testing) or any other class or characteristic protected by applicable law.
**Technical Service Manager (Swine)**
+ Be responsible for collecting, analyzing and providing relevant veterinary scientific information to Boehringer Ingelheim Animal Health Vietnam field force staffs, its customers and other stakeholders
+ Build and maintain a broad network with Local and international KOLs
+ Coordinate, execute specialized technical support services/training to Boehringer Ingelheim & distributors' sales team, veterinarians, farmers, and key accounts
+ Work closely with sales and marketing team in assessing product performance and customer feedbacks
**Tasks & Responsibilities:**
1. **Technical Strategy** :
+ Collect, analyze, provide relevant veterinary scientific information
+ Plan and implement the strategically technical aspect in alignment with Boehringer Ingelheim Animal Health Vietnam strategic plan and direction
+ Implement KOL relationship management according to Boehringer Ingelheim Animal Health Vietnam strategic plan
+ Support new product launch process
1. **AH Driving Business Results:**
+ Provide technical trainings and consultancies regarding assigned products / diseases to colleagues and customers
+ Be responsible for field trials and commercial trials
+ Assist the Technical projects: Disease survey, Lab test, Swine Academy, etc.
+ Build and maintain a broad network with internal/external stakeholders and KOLs
+ Problem solving related to technical issues
+ Co‐visit with territory specialists / sales reps
+ Contribute to key account management
1. **Process/Cross** **‐** **Funtional Collaboration:**
+ Attend internal and external meetings regarding to relevant topics
+ Be responsible for exchanging technical information with Boehringer Ingelheim Animal Health Vietnam's colleagues and its customers
+ Be the first contact person regarding the assigned product and disease extent
+ Assist product management
1. **People Relationship:**
+ Support sales and marketing colleagues in technical training in relation to assigned product and disease extent
+ Ensure development of skills and abilities through ongoing feedbacks, coaching and training and development opportunities.
**Requirements:**
**Minimum Education/Degree Requirements:** Agriculture University - Vet department
**Required Capabilities (Skills, Experience, Competencies):**
+ Veterinarian knowledge and expertise in husbandry area, with excellent technical knowledge in animal health
+ Customer focused
+ Leadership competencies
+ Performance and Return on Investment-driven personality
+ Proven ability to work cross-functional
+ Interpersonal and communication skills.
**READY TO CONTACT US?**
Please contact our Recruiting Team: Ms. Phuong Vo:
All qualified applicants will receive consideration for employment without regard to a person's actual or perceived race, including natural hairstyles, hair texture and protective hairstyles; color; creed; religion; national origin; age; ancestry; citizenship status, marital status; gender, gender identity or expression; sexual orientation, mental, physical or intellectual disability, veteran status; pregnancy, childbirth or related medical condition; genetic information (including the refusal to submit to genetic testing) or any other class or characteristic protected by applicable law.
This advertiser has chosen not to accept applicants from your region.
4
Technical Service Manager (Swine) in North
Hanoi, Hanoi
BI AH VIETNAM LLC
Posted today
Job Viewed
Job Description
**The Position
**Technical Service Manager (Swine)**
- Be responsible for collecting, analyzing and providing relevant veterinary scientific information to Boehringer Ingelheim Animal Health Vietnam field force staffs, its customers and other stakeholders
- Build and maintain a broad network with Local and international KOLs
- Coordinate, execute specialized technical support services/training to Boehringer Ingelheim & distributors’ sales team, veterinarians, farmers, and key accounts Work closely with sales and marketing team in assessing product performance and customer feedbacks
**Tasks & Responsibilities**:
- **Technical Strategy**:
- Collect, analyze, provide relevant veterinary scientific information
- Plan and implement the strategically technical aspect in alignment with Boehringer Ingelheim Animal Health Vietnam strategic plan and direction
- Implement KOL relationship management according to Boehringer Ingelheim Animal Health Vietnam strategic plan Support new product launch process
- **AH Driving Business Results**:
- Provide technical trainings and consultancies regarding assigned products / diseases to colleagues and customers
- Be responsible for field trials and commercial trials
- Assist the Technical projects: Disease survey, Lab test, Swine Academy, etc.
- Build and maintain a broad network with internal/external stakeholders and KOLs
- Problem solving related to technical issues
- Co ‐ visit with territory specialists / sales reps Contribute to key account management
- **Process/Cross **‐ **Funtional Collaboration**:
- Attend internal and external meetings regarding to relevant topics
- Be responsible for exchanging technical information with Boehringer Ingelheim Animal Health Vietnam’s colleagues and its customers
- Be the first contact person regarding the assigned product and disease extent Assist product management
- **People Relationship**:
- Support sales and marketing colleagues in technical training in relation to assigned product and disease extent Ensure development of skills and abilities through ongoing feedbacks, coaching and training and development opportunities.
**Requirements**:
**Minimum Education/Degree Requirements**:Agriculture University - Vet department
**Required Capabilities (Skills, Experience, Competencies)**:
- Veterinarian knowledge and expertise in husbandry area, with excellent technical knowledge in animal health
- Customer focused
- Leadership competencies
- Performance and Return on Investment-driven personality
- Proven ability to work cross-functional Interpersonal and communication skills.
**READY TO CONTACT US?
**Technical Service Manager (Swine)**
- Be responsible for collecting, analyzing and providing relevant veterinary scientific information to Boehringer Ingelheim Animal Health Vietnam field force staffs, its customers and other stakeholders
- Build and maintain a broad network with Local and international KOLs
- Coordinate, execute specialized technical support services/training to Boehringer Ingelheim & distributors’ sales team, veterinarians, farmers, and key accounts Work closely with sales and marketing team in assessing product performance and customer feedbacks
**Tasks & Responsibilities**:
- **Technical Strategy**:
- Collect, analyze, provide relevant veterinary scientific information
- Plan and implement the strategically technical aspect in alignment with Boehringer Ingelheim Animal Health Vietnam strategic plan and direction
- Implement KOL relationship management according to Boehringer Ingelheim Animal Health Vietnam strategic plan Support new product launch process
- **AH Driving Business Results**:
- Provide technical trainings and consultancies regarding assigned products / diseases to colleagues and customers
- Be responsible for field trials and commercial trials
- Assist the Technical projects: Disease survey, Lab test, Swine Academy, etc.
- Build and maintain a broad network with internal/external stakeholders and KOLs
- Problem solving related to technical issues
- Co ‐ visit with territory specialists / sales reps Contribute to key account management
- **Process/Cross **‐ **Funtional Collaboration**:
- Attend internal and external meetings regarding to relevant topics
- Be responsible for exchanging technical information with Boehringer Ingelheim Animal Health Vietnam’s colleagues and its customers
- Be the first contact person regarding the assigned product and disease extent Assist product management
- **People Relationship**:
- Support sales and marketing colleagues in technical training in relation to assigned product and disease extent Ensure development of skills and abilities through ongoing feedbacks, coaching and training and development opportunities.
**Requirements**:
**Minimum Education/Degree Requirements**:Agriculture University - Vet department
**Required Capabilities (Skills, Experience, Competencies)**:
- Veterinarian knowledge and expertise in husbandry area, with excellent technical knowledge in animal health
- Customer focused
- Leadership competencies
- Performance and Return on Investment-driven personality
- Proven ability to work cross-functional Interpersonal and communication skills.
**READY TO CONTACT US?
This advertiser has chosen not to accept applicants from your region.
5
Customer Support
Hanoi, Hanoi
Công ty Cổ phần Công nghệ Secomus
Posted today
Job Viewed
Job Description
**Mô tả công việc**:
(Mức lương: Thỏa thuận)
**Responsibilities**:
- Respond to customer queries in a timely manner with the utmost professionalism and in accordance with company policies/guidelines
- Accurately and kindly handle complaints and high volume of inquiries from customers through our communication channels
- Effectively work with Product and Marketing teams to keep improving product quality.
- Call customers when needed to solve urgent issues.
- Handle ad-hoc tasks assigned by the Team Manager
**Chức vụ**: Nhân Viên/Chuyên Viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
- Competitive Salary 8-12M + bonus
- Salary review after 06 months
- 12 Official leave days/year (accumulated leave days or transferred payment as requested)
- Health insurance package
- Company annual vacation
- Dancing class, swimming, gym training and other activities sponsored by the company
- Dynamic and fast-developing working environment
- 4h learning per week
- On-job training
**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề
**Yêu cầu công việc**:
- Must be proficient in English (at least 6.5 IELTS), especially Reading and Writing skills
- Have ability to work effectively with Marketing and Product teams
- Have attention to details with great communication skills and patience
- Have ability to troubleshoot and discover answers quickly and effectively
- Demonstrate high degree of integrity and confidentiality
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: Chăm Sóc Khách Hàng
Trung cấp - Nghề
Dưới 1 năm
(Mức lương: Thỏa thuận)
**Responsibilities**:
- Respond to customer queries in a timely manner with the utmost professionalism and in accordance with company policies/guidelines
- Accurately and kindly handle complaints and high volume of inquiries from customers through our communication channels
- Effectively work with Product and Marketing teams to keep improving product quality.
- Call customers when needed to solve urgent issues.
- Handle ad-hoc tasks assigned by the Team Manager
**Chức vụ**: Nhân Viên/Chuyên Viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
- Competitive Salary 8-12M + bonus
- Salary review after 06 months
- 12 Official leave days/year (accumulated leave days or transferred payment as requested)
- Health insurance package
- Company annual vacation
- Dancing class, swimming, gym training and other activities sponsored by the company
- Dynamic and fast-developing working environment
- 4h learning per week
- On-job training
**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề
**Yêu cầu công việc**:
- Must be proficient in English (at least 6.5 IELTS), especially Reading and Writing skills
- Have ability to work effectively with Marketing and Product teams
- Have attention to details with great communication skills and patience
- Have ability to troubleshoot and discover answers quickly and effectively
- Demonstrate high degree of integrity and confidentiality
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: Chăm Sóc Khách Hàng
Trung cấp - Nghề
Dưới 1 năm
This advertiser has chosen not to accept applicants from your region.
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6
Customer Service Representative - Technical Support
81000 Bien Hoa, Dong Nai
WhatJobs
Posted today
Job Viewed
Job Description
Join our growing customer support team as a Customer Service Representative specializing in Technical Support. This role is perfect for individuals passionate about technology and helping others resolve technical issues. You will be the first point of contact for customers seeking assistance with our products and services, providing effective solutions and ensuring a positive customer experience. Your primary responsibility will be to troubleshoot and resolve technical problems via phone, email, and live chat.
This position requires excellent communication skills, patience, and a logical approach to problem-solving. You will need to actively listen to customer concerns, diagnose issues accurately, and guide them through step-by-step solutions. You will also be responsible for documenting customer interactions, escalating complex issues to senior support staff when necessary, and contributing to our knowledge base by identifying recurring problems and suggesting solutions. We offer comprehensive training to ensure you are well-equipped to handle a wide range of technical queries. This role is located in Bien Hoa, Dong Nai, VN and will follow a hybrid work model, requiring some on-site presence.
Key Responsibilities:
Qualifications:
This position requires excellent communication skills, patience, and a logical approach to problem-solving. You will need to actively listen to customer concerns, diagnose issues accurately, and guide them through step-by-step solutions. You will also be responsible for documenting customer interactions, escalating complex issues to senior support staff when necessary, and contributing to our knowledge base by identifying recurring problems and suggesting solutions. We offer comprehensive training to ensure you are well-equipped to handle a wide range of technical queries. This role is located in Bien Hoa, Dong Nai, VN and will follow a hybrid work model, requiring some on-site presence.
Key Responsibilities:
- Respond to customer inquiries and provide technical assistance via phone, email, and chat.
- Diagnose and resolve technical issues related to software and hardware products.
- Guide customers through troubleshooting processes and product setup.
- Document all customer interactions, issues, and resolutions in the CRM system.
- Escalate complex technical problems to the appropriate support tiers.
- Maintain a high level of customer satisfaction through efficient and empathetic service.
- Contribute to the development of FAQs and knowledge base articles.
- Identify trends in customer issues and provide feedback to product development teams.
- Follow communication procedures, guidelines, and policies.
- Ensure timely follow-up on unresolved issues.
- Upsell relevant products or services where appropriate.
- Stay updated on product knowledge and technical advancements.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree in IT or a related field is a plus.
- Proven experience in a customer service or technical support role.
- Strong knowledge of computer hardware, software, and basic networking concepts.
- Excellent communication and interpersonal skills.
- Patience and a customer-centric approach.
- Ability to troubleshoot and problem-solve effectively.
- Familiarity with CRM software and ticketing systems.
- Ability to multitask and manage time efficiently.
- Proficiency in Vietnamese and English.
- Previous experience in a hybrid work environment is advantageous.
This advertiser has chosen not to accept applicants from your region.
7
Customer Service Representative - Technical Support
91000 Long Xuyen, An Giang
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking dedicated and customer-focused Customer Service Representatives to provide exceptional technical support in **Long Xuyen, An Giang, VN**. This role is fully remote, offering a flexible work environment. You will be the first point of contact for customers experiencing technical issues with our products or services. The ideal candidate will possess excellent problem-solving skills, strong communication abilities, and a patient, empathetic approach to customer interactions. You will be responsible for troubleshooting technical problems, guiding customers through solutions, and ensuring a high level of customer satisfaction. This is a great opportunity to join a growing company and contribute to its positive customer experience.
Key Responsibilities:
Qualifications:
Join our client's team and help ensure our customers have a seamless and positive experience with our technology.
Key Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email, and chat regarding technical issues.
- Troubleshoot and diagnose hardware, software, and network problems.
- Guide customers through step-by-step solutions and provide clear instructions.
- Escalate complex issues to higher levels of support when necessary.
- Document all customer interactions, issues, and resolutions accurately in the CRM system.
- Maintain a high level of product knowledge to effectively assist customers.
- Identify and report recurring technical issues to the relevant departments for improvement.
- Contribute to the development of FAQs and knowledge base articles.
- Adhere to customer service policies and procedures.
- Achieve and exceed performance metrics, including customer satisfaction and resolution times.
- Provide feedback to improve product functionality and customer support processes.
- Maintain a positive and professional demeanor at all times.
- Manage time effectively to handle a high volume of customer requests.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree in a relevant field is a plus.
- Proven experience in customer service, preferably in a technical support role.
- Excellent communication skills, both verbal and written.
- Strong active listening and problem-solving abilities.
- Patience and empathy when dealing with customers facing technical difficulties.
- Proficiency in using helpdesk software and ticketing systems.
- Familiarity with common operating systems (Windows, macOS) and basic networking concepts.
- Ability to learn new technologies quickly.
- Strong organizational skills and attention to detail.
- Ability to work independently and as part of a remote team.
- A reliable internet connection and a suitable home office setup.
Join our client's team and help ensure our customers have a seamless and positive experience with our technology.
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Customer Service Representative - Technical Support
570000 An Thanh
WhatJobs
Posted today
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Job Description
Our client is seeking an enthusiastic and technically adept Customer Service Representative to join their support team in Vung Tau, Ba Ria–Vung Tau, VN . This role operates on a 'Hybrid' model, requiring a mix of in-office and remote work. You will be the first point of contact for customers seeking assistance with our products and services, providing timely and effective technical solutions. The ideal candidate possesses excellent communication skills, a patient demeanor, and a knack for troubleshooting. Responsibilities include responding to customer inquiries via phone, email, and chat, diagnosing technical issues, guiding users through problem-solving processes, and escalating complex cases when necessary. You will also be responsible for documenting customer interactions and feedback to contribute to service improvements. A strong understanding of our product offerings and a commitment to delivering exceptional customer experiences are key. This is an exciting opportunity to be part of a growing company and develop your skills in a supportive environment. Key responsibilities:
The ideal candidate will have a high school diploma or equivalent; an Associate's or Bachelor's degree in a related technical field is a plus. A minimum of 2 years of experience in customer service or technical support, preferably in a call center environment, is required. Strong technical aptitude and the ability to learn new software quickly are essential. Excellent communication, listening, and problem-solving skills are a must. Familiarity with CRM software and ticketing systems is beneficial. The ability to work effectively both independently and as part of a team, adapting to a hybrid work model, is important.
- Handling inbound customer inquiries via phone, email, and live chat, providing technical assistance.
- Diagnosing and resolving software and hardware issues for customers.
- Guiding customers through step-by-step solutions for technical problems.
- Escalating unresolved issues to higher-level support or relevant departments.
- Documenting all customer interactions, issues, and resolutions in the CRM system.
- Providing feedback to product development teams on common issues and customer suggestions.
- Maintaining a high level of customer satisfaction through efficient and friendly service.
- Adhering to established service level agreements (SLAs) for response and resolution times.
- Staying updated on product knowledge and technical troubleshooting techniques.
- Participating in team meetings and contributing to the continuous improvement of customer support processes.
The ideal candidate will have a high school diploma or equivalent; an Associate's or Bachelor's degree in a related technical field is a plus. A minimum of 2 years of experience in customer service or technical support, preferably in a call center environment, is required. Strong technical aptitude and the ability to learn new software quickly are essential. Excellent communication, listening, and problem-solving skills are a must. Familiarity with CRM software and ticketing systems is beneficial. The ability to work effectively both independently and as part of a team, adapting to a hybrid work model, is important.
This advertiser has chosen not to accept applicants from your region.
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