487 Technical Services jobs in Vietnam

Our client is seeking a proficient and customer-focused Technical Support Specialist to provide expert assistance with cloud services. This fully remote role is perfect for individuals with strong troubleshooting skills and a passion for helping users resolve technical issues. You will be responsible for diagnosing and resolving complex problems related to cloud infrastructure, software applications, and user accounts, ensuring a high level of customer satisfaction. The ideal candidate possesses a solid understanding of cloud computing concepts, excellent communication skills, and the ability to work efficiently in a remote support environment.

Key Responsibilities:

• Provide first-level and second-level technical support to users via phone, email, and chat for cloud-based services.
• Diagnose and resolve technical issues related to cloud infrastructure, applications, and connectivity.
• Guide users through step-by-step solutions for software and hardware problems.
• Troubleshoot account access, permissions, and data synchronization issues.
• Escalate unresolved issues to appropriate senior technical teams, providing detailed information.
• Maintain accurate and comprehensive records of support requests and resolutions in the ticketing system.
• Develop and update knowledge base articles and troubleshooting guides for common issues.
• Identify recurring technical problems and suggest preventative measures or product improvements.
• Monitor system performance and provide feedback on potential issues.
• Ensure all customer interactions are handled professionally and efficiently.
• Adhere to service level agreements (SLAs) for response and resolution times.
• Continuously learn about new cloud technologies and product updates.
• Contribute to team efforts by sharing knowledge and best practices.
• Assist with user onboarding and basic system configuration.
• Proactively identify opportunities to improve the customer support experience.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Minimum of 3 years of experience in technical support or helpdesk roles, preferably with cloud services.
• Strong understanding of cloud computing concepts (e.g., SaaS, PaaS, IaaS, AWS, Azure, Google Cloud).
• Proficiency in troubleshooting operating systems (Windows, macOS) and common software applications.
• Familiarity with networking concepts (TCP/IP, DNS, VPN).
• Excellent problem-solving, analytical, and diagnostic skills.
• Outstanding customer service and interpersonal communication skills.
• Ability to explain technical concepts clearly to non-technical users.
• Experience with ticketing systems (e.g., Zendesk, ServiceNow).
• Ability to work independently, manage time effectively, and maintain productivity in a remote setting.
• Knowledge of scripting or basic programming is a plus.
• Certifications like CompTIA A+, Network+, or cloud certifications are highly desirable.

This remote role based in **Hue, Thua Thien–Hue, VN** offers a fantastic opportunity to grow your technical support career within the cloud services domain.

Our client is seeking a highly proficient Senior Technical Support Specialist focusing on Cloud Services to join their remote customer service team. This role requires extensive knowledge of cloud infrastructure, troubleshooting complex technical issues, and providing exceptional support to a diverse client base. You will be instrumental in ensuring client satisfaction by resolving technical challenges efficiently and effectively, maintaining our client's reputation for outstanding customer care. This is a fully remote position, requiring a self-motivated individual with strong communication and problem-solving abilities.

Key Responsibilities:

• Provide advanced technical support to clients experiencing issues with cloud-based applications and infrastructure, including troubleshooting connectivity, performance, and access problems.
• Respond to customer inquiries via multiple channels (email, phone, chat) in a timely and professional manner.
• Diagnose and resolve complex technical issues, escalating to higher-level support or engineering teams when necessary.
• Document all technical issues, resolutions, and customer interactions in the support ticketing system.
• Develop and maintain comprehensive knowledge base articles, FAQs, and troubleshooting guides to empower users and support teams.
• Proactively monitor client systems and provide alerts or assistance when potential issues are detected.
• Identify trends in support requests and provide feedback to product development and engineering teams for product improvement.
• Assist in the onboarding and training of new support team members.
• Ensure adherence to service level agreements (SLAs) for response and resolution times.
• Stay up-to-date with the latest cloud technologies, service offerings, and best practices.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• A minimum of 5 years of experience in technical support, customer service, or a related IT role, with a strong focus on cloud environments (e.g., AWS, Azure, GCP).
• In-depth understanding of operating systems (Windows, Linux), networking protocols (TCP/IP, DNS, HTTP), and cloud architecture.
• Proven ability to troubleshoot complex technical problems effectively and efficiently.
• Excellent written and verbal communication skills, with the ability to explain technical concepts to non-technical users.
• Strong customer service orientation and a passion for helping clients.
• Ability to work independently and manage time effectively in a remote work setting.
• Experience with CRM and ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
• Relevant certifications in cloud technologies (e.g., AWS Certified Cloud Practitioner, Azure Fundamentals) are highly desirable.
• Proactive attitude towards learning and skill development.

This is an exceptional opportunity to join a leading customer service-focused organization in a fully remote capacity. Our client values employee growth and provides a supportive environment for career development. If you are a dedicated and technically skilled support professional looking for a challenging and rewarding remote role, we encourage you to apply.

Description
The Amazon Web Services Professional Services (ProServe) team is seeking a skilled Delivery Consultant to join our team at Amazon Web Services (AWS). In this role, you'll work closely with customers to design, implement, and manage AWS solutions that meet their technical requirements and business objectives. You'll be a key player in driving customer success through their cloud journey, providing technical expertise and best practices throughout the project lifecycle.
Possessing a deep understanding of AWS products and services, as a Delivery Consultant you will be proficient in architecting complex, scalable, and secure solutions tailored to meet the specific needs of each customer. You'll work closely with stakeholders to gather requirements, assess current infrastructure, and propose effective migration strategies to AWS. As trusted advisors to our customers, providing guidance on industry trends, emerging technologies, and innovative solutions, you will be responsible for leading the implementation process, ensuring adherence to best practices, optimizing performance, and managing risks throughout the project.
The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries.
Key job responsibilities
As an experienced technology professional, you will be responsible for AI/ML and Generative AI solutions:
- Designing and implementing complex, scalable, and secure AWS solutions tailored to customer needs
- Providing technical guidance and troubleshooting support throughout project delivery
- Collaborating with stakeholders to gather requirements and propose effective migration strategies
- Acting as a trusted advisor to customers on industry trends and emerging technologies
- Sharing knowledge within the organization through mentoring, training, and creating reusable artifacts
About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship and Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Basic Qualifications
- 3+ years experience in cloud architecture and implementation.
- Bachelor's degree in Computer Science, Engineering, related field, or equivalent experience
- AI/ML and Generative AI solution design, architecture and implementation experience.
- Experience in overseeing technical architecture and ensuring alignment with enterprise standards.
Preferred Qualifications
- AWS experience preferred, with proficiency in a wide range of AWS services (e.g., SageMaker, AmazonQ, Amazon Nova, EC2, S3, RDS, Lambda, IAM, VPC, CloudFormation)
- AWS Professional level certifications (e.g., Solutions Architect Professional, DevOps Engineer Professional) preferred
- Experience with automation and scripting (e.g., Terraform, Python)
- Knowledge of security and compliance standards (e.g., HIPAA, GDPR)
- Strong communication skills with the ability to explain technical concepts to both technical and non-technical audiences- AWS experience preferred, with proficiency in a wide range of AWS services (e.g., SageMaker, AmazonQ, Amazon Nova, EC2, S3, RDS, Lambda, IAM, VPC, CloudFormation)
- AWS Professional level certifications (e.g., Solutions Architect Professional, DevOps Engineer Professional) preferred
- Experience with automation and scripting (e.g., Terraform, Python)
- Knowledge of security and compliance standards (e.g., HIPAA, GDPR)
- Strong communication skills with the ability to explain technical concepts to both technical and non-technical audiences
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

**Mô tả công việc**:
(Mức lương: 10 - 15 triệu VNĐ)
- Installing and configuring & maintenance computer hardware operating systems (servers, routers, switch, computers, laptops, printers, etc.
- In charge of security of all systems especially internal data storage, manage back up data
- Troubleshooting system and network problems and diagnosing and solving hardware or software faults, installing antivirus protection, fixing network faults, etc.
- Daily admin and monitoring of network use, technical support for people using the network
- Controlling Internet systems, office appliances and machines
- Planning future improvements, suggesting IT upgrade solutions to Managers
- Providing support, including other documentary and technical supports
- Other tasks as assigned by Managers

**Chức vụ**: Nhân viên/Chuyên viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:

- 13th month salary.
- Annual salary review
- Dedicated budget for staff training: technical, soft skills, English, Korean classes.
- Provide Travel Expense for work
- We pay health and social insurance.
- We pay PIT
- Birthday gift
- Marriage Gift
- Baby born Gift
- Holiday and Tet Gift
- Funeral support
- 12 days of annual leave + 1 days of Establishment Ceremony Date + 2 days of Refresh Leave for 1 year joined
- We provide yearly health check-ups with International Hospital.
- Team Building activities:

- Annual outdoor Team building
- Monthly birthday Party

**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề

**Yêu cầu công việc**:

- Male
- College/University Degree in IT.
- Experience at least 1- 3 years in IT System Management and familiar with all IT things,
- Fresher will be also accepted with good technical skill and/or system certificates
- Experience or understanding of Cisco, Fortinet networking products (CCNA certification level is a plus).
- Must understand most of the following OS: Windows server, Linux/Unix (obligation) including practical experience in a corporate environment serving customers.
- Strong customer facing experience.
- English Communication. Able to explain technical problems in a simple way.
- Team player, flexible attitude and reliable

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: CNTT - Phần Cứng,Cơ Điện,Quản Trị Mạng,Tự Động Hóa

Trung cấp - Nghề
Không yêu cầu

Our client is seeking a dedicated and customer-focused Technical Support Specialist to join their expanding service team in **Pleiku, Gia Lai, VN**. This role involves providing first-line technical assistance to customers, resolving inquiries, and ensuring a positive user experience with their products and services. The ideal candidate will have excellent communication skills, a knack for problem-solving, and a patient and helpful demeanor. You will be a crucial point of contact for customer support needs.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Diagnose and troubleshoot technical issues related to software, hardware, or services.
• Provide clear and concise instructions to customers to resolve their technical problems.
• Escalate complex issues to higher-level support or relevant departments when necessary.
• Maintain accurate records of customer interactions, issues, and resolutions in the ticketing system.
• Develop and update technical documentation, FAQs, and knowledge base articles.
• Identify recurring issues and provide feedback to product development teams for improvements.
• Assist customers with account setup, configuration, and basic usage questions.
• Ensure customer satisfaction by delivering prompt and effective technical support.
• Adhere to service level agreements (SLAs) and departmental performance standards.
• Stay updated on product knowledge and company policies.
• Troubleshoot connectivity issues, software errors, and hardware malfunctions.
• Guide customers through installation and setup processes.
• Provide assistance during product updates and maintenance periods.
• Contribute to a positive team environment and share best practices.

Qualifications:

• High school diploma or equivalent; Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field is preferred.
• Minimum of 2 years of experience in technical support or customer service.
• Proficiency in troubleshooting common software and hardware issues.
• Familiarity with operating systems (Windows, macOS, Linux) and common applications.
• Excellent verbal and written communication skills.
• Strong listening and interpersonal skills.
• Ability to explain technical concepts in a simple and understandable way.
• Patience and empathy when dealing with customers facing technical difficulties.
• Proficiency with helpdesk software and ticketing systems.
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP) is a plus.
• Ability to multitask and manage time effectively in a fast-paced environment.
• A genuine passion for helping people and resolving technical challenges.

This position offers a great opportunity for career growth in technical support, competitive compensation, and the chance to work in a dynamic team in Pleiku.

Our client is seeking a dedicated and knowledgeable Technical Support Specialist to join their growing team. This role is based in **Quy Nhon, Binh Dinh, VN** and requires the ability to work on-site to directly support our user base and resolve technical issues. You will be the primary point of contact for users experiencing hardware, software, or network problems. Your responsibilities will include diagnosing and resolving technical issues remotely and in person, installing and configuring computer hardware and software, and guiding users through step-by-step solutions. You will also be responsible for documenting all support requests and resolutions in a ticketing system, escalating complex issues to appropriate IT teams, and contributing to the development of IT support documentation and knowledge bases. The ideal candidate will have a strong understanding of computer systems, networks, and common software applications. Excellent customer service skills, patience, and a methodical approach to problem-solving are essential. We are looking for someone who is eager to learn, possesses strong troubleshooting abilities, and can communicate technical information clearly to non-technical users. Prior experience in a technical support role or a relevant IT certification is highly desirable. You will be part of a collaborative IT department focused on ensuring the smooth operation of our technological infrastructure and providing exceptional support to our employees. The opportunity to work within a stable company and develop your technical skills in a supportive environment is a key aspect of this role. You will be instrumental in maintaining the productivity and satisfaction of our internal teams by addressing their technical challenges promptly and effectively.
Responsibilities:

• Provide first-level technical support to end-users for hardware, software, and network issues.
• Diagnose and resolve technical problems efficiently and effectively.
• Install, configure, and maintain computer hardware, software, and peripherals.
• Guide users through troubleshooting steps via phone, email, or in-person.
• Document all support activities, resolutions, and user feedback in a ticketing system.
• Escalate unresolved issues to senior IT staff or relevant departments.
• Assist in managing IT inventory and asset tracking.
• Contribute to the creation and maintenance of IT support documentation and FAQs.
• Adhere to IT policies and procedures for system security and data protection.

Qualifications:

• Proven experience in a technical support or IT helpdesk role.
• Solid understanding of computer hardware, operating systems (Windows, macOS), and common software applications.
• Familiarity with networking concepts (TCP/IP, DNS, DHCP).
• Excellent troubleshooting and problem-solving skills.
• Strong customer service and communication skills.
• Ability to explain technical issues to non-technical users.
• Experience with ticketing systems is a plus.
• Relevant IT certifications (e.g., CompTIA A+) are advantageous.
• High school diploma or equivalent required; Associate's or Bachelor's degree in IT or a related field is preferred.

Our client is seeking a dedicated and skilled Technical Support Specialist to join our fully remote customer service team. This role is critical in providing timely and effective technical assistance to our users, ensuring a positive customer experience. You will be responsible for troubleshooting software and hardware issues, guiding users through problem-solving processes, and escalating complex issues when necessary. The ideal candidate will have excellent communication skills, a strong technical aptitude, and a patient, customer-focused approach.

Key responsibilities include responding to customer inquiries via phone, email, and chat in a professional and efficient manner. You will diagnose and resolve technical problems related to our products or services, document support interactions, and maintain a knowledge base of common issues and solutions. This position requires the ability to explain technical concepts clearly to non-technical users.

The Technical Support Specialist will work collaboratively with other support team members and engineering departments to identify recurring issues and contribute to product improvements. You will be expected to stay updated on product knowledge and technical advancements. This role demands strong problem-solving skills, the ability to multitask, and a commitment to providing exceptional customer service. If you are a tech-savvy individual with a passion for helping others and thrive in a remote work environment, this is an excellent opportunity to join our supportive and dynamic team.

Our client is looking for a knowledgeable and customer-focused Technical Support Engineer to provide assistance and resolve technical issues for their clients. This office-based position requires your presence at our **Thai Binh, Thai Binh** location. You will be responsible for diagnosing and resolving hardware and software problems, guiding users through step-by-step solutions, and installing and configuring software and hardware. Key duties include responding to support tickets, providing phone and email support, and documenting technical procedures and troubleshooting steps. You will also be involved in testing new software releases and providing feedback to the development team. The ideal candidate will have a strong technical background, with experience in IT support or a related field. A Bachelor's degree in Computer Science, Information Technology, or a similar discipline is preferred. Excellent problem-solving skills, patience, and strong communication abilities are essential. Proficiency in operating systems (Windows, macOS), common software applications, and basic networking concepts is required. Experience with remote support tools and CRM systems is a plus. We are looking for an individual who is eager to learn, detail-oriented, and committed to delivering exceptional technical support. This role offers an excellent opportunity to grow your technical skills and contribute to client satisfaction.

Our client is seeking a highly skilled and experienced Technical Support Lead to manage their remote customer support operations. In this vital role, you will lead a team of technical support specialists, ensuring the timely and effective resolution of customer inquiries and issues. You will be responsible for setting support standards, developing training programs for the team, and implementing best practices to enhance customer satisfaction. The ideal candidate possesses a strong technical acumen, excellent leadership and communication skills, and a passion for providing exceptional customer service. You should be adept at identifying recurring issues, developing solutions, and collaborating with engineering and product teams to improve the customer experience. This is a fully remote position offering a significant opportunity to shape and lead a critical customer-facing function within our organization.

Responsibilities:

• Lead and mentor a team of technical support specialists, fostering a positive and productive work environment.
• Oversee the day-to-day operations of the technical support department.
• Develop and implement efficient support processes and workflows.
• Ensure timely and accurate resolution of customer technical issues across multiple channels.
• Train and onboard new support team members, providing ongoing coaching and performance feedback.
• Monitor support metrics and KPIs, identifying areas for improvement.
• Analyze customer feedback and support trends to identify product or service enhancements.
• Collaborate with engineering and product teams to escalate and resolve complex technical problems.
• Maintain and update the knowledge base with accurate and relevant support information.
• Act as a point of escalation for complex customer issues.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Minimum of 5 years of experience in technical support or customer service, with at least 2 years in a leadership or supervisory role.
• Proven experience managing remote support teams.
• Strong technical aptitude and ability to troubleshoot software and hardware issues.
• Excellent communication, interpersonal, and problem-solving skills.
• Proficiency with helpdesk software and ticketing systems (e.g., Zendesk, ServiceNow).
• Knowledge of CRM systems is a plus.
• Ability to effectively manage time and prioritize tasks in a fast-paced environment.
• Experience in developing training materials and conducting team training.
• Customer-centric mindset with a commitment to delivering exceptional service.