245 Technical Solutions jobs in Vietnam
Territory Technical Solutions Executive (Vietnam)
Ho Chi Minh City
Autodesk
Posted 6 days ago
Job Viewed
Job Description
**Job Requisition ID #**
25WD90561
**Position Overview**
As a Territory Technical Solutions Executive for the Autodesk Construction Cloud portfolio, you play a pivotal role in driving customer success and delivering value. Reporting to the Technical Sales Manager, you will collaborate with account teams to understand customer needs, craft solutions, and ensure the achievement of customer objectives through our technology.
**Responsibilities:**
+ Adopt a customer-centric approach, conducting deep technical discovery to uncover user goals and craft tailored solutions
+ Secure technical closure of proposed solutions through evaluations, architecture definition, product demonstrations, and stakeholder engagement
+ Build trusted advisor relationships by understanding customer workflows, business processes, and technical requirements
+ Collaborate with cross-functional teams including sales, deployment, adoption, and product teams to deliver cohesive solutions
+ Share industry best practices, competitive insights, and technical expertise within the organization and at external events
+ Represent Autodesk at trade shows, webinars, and go-to-market initiatives while supporting marketing efforts
+ Provide continuous feedback to product teams, advocating for customer needs and experiences
**Minimum Qualifications:**
+ 5+ years of experience in the construction industry
+ Experience with SaaS technology and construction project planning/delivery
+ Expertise in presenting and simplifying complex workflows for diverse AEC audiences
+ Proficiency in Autodesk Platform Services (APS) integration or AI-related development/integration is an advantage
+ Fluency in English and Vietnamese
**The Ideal Candidate:**
+ Demonstrates a comprehensive understanding of relevant principles and practical applications within their specialization
+ Adopts creative problem-solving to resolve complex issues of diverse scope
+ Excels at data analysis and judgment to determine effective courses of action
+ Operates independently with minimal instruction and provides mentorship to colleagues
+ Possesses a proven ability to build and expand customer accounts
+ Networks effectively with senior internal and external stakeholders to achieve solutions
#LI-JT1
**Learn More**
**About Autodesk**
Welcome to Autodesk! Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk - it's at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.
When you're an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!
**Salary transparency**
Salary is one part of Autodesk's competitive compensation package. Offers are based on the candidate's experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.
**Sales Careers**
Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: & Belonging**
We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: you an existing contractor or consultant with Autodesk?**
Please search for open jobs and apply internally (not on this external site).
25WD90561
**Position Overview**
As a Territory Technical Solutions Executive for the Autodesk Construction Cloud portfolio, you play a pivotal role in driving customer success and delivering value. Reporting to the Technical Sales Manager, you will collaborate with account teams to understand customer needs, craft solutions, and ensure the achievement of customer objectives through our technology.
**Responsibilities:**
+ Adopt a customer-centric approach, conducting deep technical discovery to uncover user goals and craft tailored solutions
+ Secure technical closure of proposed solutions through evaluations, architecture definition, product demonstrations, and stakeholder engagement
+ Build trusted advisor relationships by understanding customer workflows, business processes, and technical requirements
+ Collaborate with cross-functional teams including sales, deployment, adoption, and product teams to deliver cohesive solutions
+ Share industry best practices, competitive insights, and technical expertise within the organization and at external events
+ Represent Autodesk at trade shows, webinars, and go-to-market initiatives while supporting marketing efforts
+ Provide continuous feedback to product teams, advocating for customer needs and experiences
**Minimum Qualifications:**
+ 5+ years of experience in the construction industry
+ Experience with SaaS technology and construction project planning/delivery
+ Expertise in presenting and simplifying complex workflows for diverse AEC audiences
+ Proficiency in Autodesk Platform Services (APS) integration or AI-related development/integration is an advantage
+ Fluency in English and Vietnamese
**The Ideal Candidate:**
+ Demonstrates a comprehensive understanding of relevant principles and practical applications within their specialization
+ Adopts creative problem-solving to resolve complex issues of diverse scope
+ Excels at data analysis and judgment to determine effective courses of action
+ Operates independently with minimal instruction and provides mentorship to colleagues
+ Possesses a proven ability to build and expand customer accounts
+ Networks effectively with senior internal and external stakeholders to achieve solutions
#LI-JT1
**Learn More**
**About Autodesk**
Welcome to Autodesk! Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk - it's at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.
When you're an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!
**Salary transparency**
Salary is one part of Autodesk's competitive compensation package. Offers are based on the candidate's experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.
**Sales Careers**
Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: & Belonging**
We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: you an existing contractor or consultant with Autodesk?**
Please search for open jobs and apply internally (not on this external site).
This advertiser has chosen not to accept applicants from your region.
0
Territory Technical Solutions Executive (Vietnam)
Autodesk
Posted 6 days ago
Job Viewed
Job Description
**Job Requisition ID #**
25WD90561
**Position Overview**
As a Territory Technical Solutions Executive for the Autodesk Construction Cloud portfolio, you play a pivotal role in driving customer success and delivering value. Reporting to the Technical Sales Manager, you will collaborate with account teams to understand customer needs, craft solutions, and ensure the achievement of customer objectives through our technology.
**Responsibilities:**
+ Adopt a customer-centric approach, conducting deep technical discovery to uncover user goals and craft tailored solutions
+ Secure technical closure of proposed solutions through evaluations, architecture definition, product demonstrations, and stakeholder engagement
+ Build trusted advisor relationships by understanding customer workflows, business processes, and technical requirements
+ Collaborate with cross-functional teams including sales, deployment, adoption, and product teams to deliver cohesive solutions
+ Share industry best practices, competitive insights, and technical expertise within the organization and at external events
+ Represent Autodesk at trade shows, webinars, and go-to-market initiatives while supporting marketing efforts
+ Provide continuous feedback to product teams, advocating for customer needs and experiences
**Minimum Qualifications:**
+ 5+ years of experience in the construction industry
+ Experience with SaaS technology and construction project planning/delivery
+ Expertise in presenting and simplifying complex workflows for diverse AEC audiences
+ Proficiency in Autodesk Platform Services (APS) integration or AI-related development/integration is an advantage
+ Fluency in English and Vietnamese
**The Ideal Candidate:**
+ Demonstrates a comprehensive understanding of relevant principles and practical applications within their specialization
+ Adopts creative problem-solving to resolve complex issues of diverse scope
+ Excels at data analysis and judgment to determine effective courses of action
+ Operates independently with minimal instruction and provides mentorship to colleagues
+ Possesses a proven ability to build and expand customer accounts
+ Networks effectively with senior internal and external stakeholders to achieve solutions
#LI-JT1
**Learn More**
**About Autodesk**
Welcome to Autodesk! Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk - it's at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.
When you're an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!
**Salary transparency**
Salary is one part of Autodesk's competitive compensation package. Offers are based on the candidate's experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.
**Sales Careers**
Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: & Belonging**
We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: you an existing contractor or consultant with Autodesk?**
Please search for open jobs and apply internally (not on this external site).
25WD90561
**Position Overview**
As a Territory Technical Solutions Executive for the Autodesk Construction Cloud portfolio, you play a pivotal role in driving customer success and delivering value. Reporting to the Technical Sales Manager, you will collaborate with account teams to understand customer needs, craft solutions, and ensure the achievement of customer objectives through our technology.
**Responsibilities:**
+ Adopt a customer-centric approach, conducting deep technical discovery to uncover user goals and craft tailored solutions
+ Secure technical closure of proposed solutions through evaluations, architecture definition, product demonstrations, and stakeholder engagement
+ Build trusted advisor relationships by understanding customer workflows, business processes, and technical requirements
+ Collaborate with cross-functional teams including sales, deployment, adoption, and product teams to deliver cohesive solutions
+ Share industry best practices, competitive insights, and technical expertise within the organization and at external events
+ Represent Autodesk at trade shows, webinars, and go-to-market initiatives while supporting marketing efforts
+ Provide continuous feedback to product teams, advocating for customer needs and experiences
**Minimum Qualifications:**
+ 5+ years of experience in the construction industry
+ Experience with SaaS technology and construction project planning/delivery
+ Expertise in presenting and simplifying complex workflows for diverse AEC audiences
+ Proficiency in Autodesk Platform Services (APS) integration or AI-related development/integration is an advantage
+ Fluency in English and Vietnamese
**The Ideal Candidate:**
+ Demonstrates a comprehensive understanding of relevant principles and practical applications within their specialization
+ Adopts creative problem-solving to resolve complex issues of diverse scope
+ Excels at data analysis and judgment to determine effective courses of action
+ Operates independently with minimal instruction and provides mentorship to colleagues
+ Possesses a proven ability to build and expand customer accounts
+ Networks effectively with senior internal and external stakeholders to achieve solutions
#LI-JT1
**Learn More**
**About Autodesk**
Welcome to Autodesk! Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk - it's at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.
When you're an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!
**Salary transparency**
Salary is one part of Autodesk's competitive compensation package. Offers are based on the candidate's experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.
**Sales Careers**
Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: & Belonging**
We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: you an existing contractor or consultant with Autodesk?**
Please search for open jobs and apply internally (not on this external site).
This advertiser has chosen not to accept applicants from your region.
1
Senior Customer Support Specialist, Technical Solutions
90000 Can Tho , Can Tho
WhatJobs
Posted today
Job Viewed
Job Description
Our client, a rapidly expanding SaaS provider, is looking for a dedicated and experienced Senior Customer Support Specialist to join their entirely remote support team. This role is pivotal in ensuring our clients receive exceptional technical assistance, resolving complex issues, and enhancing their overall experience with our innovative products. You will be the frontline for customer problem-solving, leveraging your deep technical knowledge and outstanding communication skills to maintain high levels of customer satisfaction and retention. This position requires a proactive approach to troubleshooting and a commitment to delivering timely, effective solutions.
Key Responsibilities:
Key Responsibilities:
- Provide high-level technical support to customers via email, chat, and phone, addressing complex product-related inquiries and issues.
- Troubleshoot and diagnose software malfunctions, connectivity problems, and user errors, implementing effective solutions.
- Escalate unresolved issues to appropriate internal teams (e.g., engineering, product management) with detailed documentation and clear reproduction steps.
- Develop and maintain comprehensive knowledge base articles, FAQs, and troubleshooting guides to empower customers and internal teams.
- Analyze customer feedback and support trends to identify product improvements and training opportunities.
- Assist in onboarding new customers, providing guidance on product setup and best practices.
- Act as a customer advocate within the company, relaying customer needs and feedback to product development and other relevant departments.
- Manage customer support tickets efficiently, ensuring timely resolution and clear communication throughout the process.
- Train and mentor junior support staff, sharing expertise and best practices in customer service and technical troubleshooting.
- Monitor customer satisfaction metrics and actively work to improve performance in areas such as response time, resolution rate, and overall customer experience.
- Proactively identify potential customer issues and provide preventative solutions.
- Participate in team meetings and contribute to the continuous improvement of support processes and tools.
- Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field; equivalent practical experience will be considered.
- Minimum of 3-5 years of experience in technical customer support, helpdesk, or a similar client-facing role.
- Strong understanding of software applications, cloud technologies, and common IT troubleshooting methodologies.
- Excellent problem-solving, analytical, and diagnostic skills.
- Exceptional written and verbal communication skills, with the ability to explain technical concepts clearly and concisely.
- Proficiency in using customer support software (e.g., Zendesk, Salesforce Service Cloud) and ticketing systems.
- Ability to remain calm and professional under pressure and handle challenging customer interactions effectively.
- Strong organizational skills and the ability to manage multiple priorities in a fast-paced, remote environment.
- A proactive attitude towards learning and problem-solving.
- Experience in a SaaS environment is highly preferred.
This advertiser has chosen not to accept applicants from your region.
2
Technical Support Engineer - SaaS Solutions
76000 Thai Binh , Thai Binh
WhatJobs
Posted today
Job Viewed
Job Description
Our client, a rapidly growing Software-as-a-Service (SaaS) provider, is seeking a skilled and customer-focused Technical Support Engineer to join their team in **Thai Binh, Thai Binh, VN**. This role is integral to ensuring our clients maximize the value of our innovative software solutions. You will be responsible for providing expert technical assistance, troubleshooting complex software issues, and guiding users through advanced functionalities. A deep understanding of cloud-based applications and excellent problem-solving skills are key to success in this position.
Key responsibilities include:
The ideal candidate will possess a Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience. A minimum of 3 years of experience in a technical support role, specifically with SaaS or cloud-based software, is required. Proficiency in SQL and experience with at least one scripting language (e.g., Python, JavaScript) is highly desirable. Familiarity with common web technologies and protocols (HTTP, APIs) is necessary. Excellent analytical and troubleshooting skills, coupled with strong communication and interpersonal abilities, are essential. The ability to manage multiple priorities in a fast-paced environment and a commitment to providing exceptional customer service are critical. This position offers a competitive salary, benefits, and significant opportunities for professional development.
Key responsibilities include:
- Providing first-level and second-level technical support for our SaaS platform via email, phone, and ticketing systems.
- Diagnosing, troubleshooting, and resolving software defects, configuration issues, and integration problems.
- Guiding customers through complex product features, settings, and best practices.
- Escalating critical issues to the engineering and product development teams with detailed documentation.
- Developing and maintaining comprehensive knowledge base articles and user guides.
- Monitoring system performance and identifying potential issues proactively.
- Assisting with customer onboarding and training sessions.
- Collaborating with the QA team to reproduce and report bugs.
- Providing feedback to the product team on common customer issues and feature requests.
- Ensuring customer satisfaction by delivering timely and accurate technical solutions.
The ideal candidate will possess a Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience. A minimum of 3 years of experience in a technical support role, specifically with SaaS or cloud-based software, is required. Proficiency in SQL and experience with at least one scripting language (e.g., Python, JavaScript) is highly desirable. Familiarity with common web technologies and protocols (HTTP, APIs) is necessary. Excellent analytical and troubleshooting skills, coupled with strong communication and interpersonal abilities, are essential. The ability to manage multiple priorities in a fast-paced environment and a commitment to providing exceptional customer service are critical. This position offers a competitive salary, benefits, and significant opportunities for professional development.
This advertiser has chosen not to accept applicants from your region.
3
Remote Technical Support Agent - Software Solutions
38000 Thai Binh , Thai Binh
WhatJobs
Posted today
Job Viewed
Job Description
Our client, a leading provider of innovative software solutions for businesses, is searching for a skilled and customer-focused Remote Technical Support Agent. This role is fully remote, allowing you to assist clients from anywhere.
As a Remote Technical Support Agent, you will be the first line of defense for our clients encountering technical issues with our software products. Your primary responsibilities will include:
The ideal candidate will possess:
As a Remote Technical Support Agent, you will be the first line of defense for our clients encountering technical issues with our software products. Your primary responsibilities will include:
- Providing timely and effective technical assistance to customers via phone, email, and remote desktop sessions.
- Diagnosing, troubleshooting, and resolving software-related issues, including installation problems, configuration errors, and user errors.
- Guiding users through step-by-step solutions to technical problems, ensuring clear and concise communication.
- Escalating complex or unresolved issues to higher-level support teams or development departments with detailed documentation.
- Documenting all support interactions, troubleshooting steps, and resolutions in the ticketing system.
- Contributing to the knowledge base by creating and updating support articles, FAQs, and tutorials.
- Identifying recurring technical issues and providing feedback to the product development team for improvement.
- Maintaining a high level of customer satisfaction through professional and empathetic support.
- Adhering to service level agreements (SLAs) for response and resolution times.
- Staying up-to-date with product updates, new features, and technical documentation.
- Participating in ongoing training sessions to enhance technical and soft skills.
The ideal candidate will possess:
- Proven experience in technical support or a similar customer service role, preferably with software products.
- Strong knowledge of operating systems (Windows, macOS) and common software applications.
- Excellent troubleshooting and problem-solving skills, with the ability to diagnose technical issues systematically.
- Outstanding communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
- Familiarity with remote support tools and ticketing systems (e.g., Zendesk, Jira Service Desk).
- Ability to work independently, manage time effectively, and handle multiple support requests simultaneously in a remote environment.
- A patient and customer-centric approach to problem-solving.
- High school diploma or equivalent; a degree or certification in IT, Computer Science, or a related field is a plus.
- Reliable high-speed internet connection and a dedicated quiet workspace.
This advertiser has chosen not to accept applicants from your region.
4
Senior Odoo Technical Engineer, Vng Solutions
Ho Chi Minh City
VNG
Posted today
Job Viewed
Job Description
Lead the design and implementation of business-critical Odoo modules, ensuring they align with business goals and technology strategy.
- Mentor and oversee a team of mid-level and junior developers, providing technical guidance, code reviews, and support.
- Ensure best practices in development processes and technologies, promoting a culture of excellence within the team.
- Manage the scalability, performance, and security of the Odoo ERP system.
- Develop and implement strategies for custom module development, system integration, data migration, and ERP upgrades.
- Provide expert-level troubleshooting and support for complex issues related to the Odoo ERP system.
- English proficiency in written and spoken.
**Yêu cầu**:
- Bachelor's Degree in Computer Science or a related field.
- 5+ years of experience in Odoo development, with a proven track record of leading large-scale ERP projects.
- In-depth knowledge of Odoo architecture, API, web services, and front-end technologies.
- Good analytical, problem-solving, and decision-making abilities.
- Experience with database management, particularly PostgreSQL, and understanding of data modeling and optimization techniques.
- Kubernetes / docker deployment for Odoo.
- Excellent communication and presentation skills.
- Mentor and oversee a team of mid-level and junior developers, providing technical guidance, code reviews, and support.
- Ensure best practices in development processes and technologies, promoting a culture of excellence within the team.
- Manage the scalability, performance, and security of the Odoo ERP system.
- Develop and implement strategies for custom module development, system integration, data migration, and ERP upgrades.
- Provide expert-level troubleshooting and support for complex issues related to the Odoo ERP system.
- English proficiency in written and spoken.
**Yêu cầu**:
- Bachelor's Degree in Computer Science or a related field.
- 5+ years of experience in Odoo development, with a proven track record of leading large-scale ERP projects.
- In-depth knowledge of Odoo architecture, API, web services, and front-end technologies.
- Good analytical, problem-solving, and decision-making abilities.
- Experience with database management, particularly PostgreSQL, and understanding of data modeling and optimization techniques.
- Kubernetes / docker deployment for Odoo.
- Excellent communication and presentation skills.
This advertiser has chosen not to accept applicants from your region.
5
Senior Technical Project Manager, Vng Solutions
Ho Chi Minh City
VNG
Posted today
Job Viewed
Job Description
Prepares project status reports on project progress and problems
- Ensures projects are completed according to agree upon plan
- Remains aware of any potential problems and works to mitigate any risks
- Monitors project deliverables and progress through continuous communication with project members. Assigns/delegates work assignments to project team members
- Disseminates information on any problems or potential delays in a timely manner
- Collaborate with stakeholders to define and refine project management methodologies that align with organizational goals.
- Plan and document current department processes and recommend tools and ideas for continuous improvement
- Oversee the planning phase of projects, working closely with cross-functional teams to define project scope, objectives, and deliverables.
- Meet frequently with internal and external stakeholders to maintain a strong understanding of goals and objectives.
- Translate business objectives into project requirements, SOWs, BRDs, and Project Timelines
- Translate design objectives into technical requirements, development tickets, testing plans, and task scoping.
- Maintain a strong focus on quality and standards throughout project lifecycles.
- Log project, client, user issues; track bugs/defects with third party and internal development resources. Make reports about the issues/blockers
- Participate in daily standups to communicate project progress, upcoming timelines, and potential blockers. Proficient in Scrum, Agile methodology, practices.
**Yêu cầu**:
- Bachelor's degree in IT, Computer Science, or related field
- 5+ years of Project Management experience required; preferably with a B2B
- Proficient with Microsoft Excel, Word, PowerPoint and Project
- Proficient with Jira, Confluence
- Demonstrated ability to lead and communicate with cross-functional teams internally and customer externally
- Ability to drive problem resolution to complex technical challenges
- Ability to understand technical requirements, provide recommendations on complex projects
- Exceptional analytical and problem-solving skills
- Technical background is preferred
- Ability to manage multiple priorities
- English proficiency in verbal and written
- Ensures projects are completed according to agree upon plan
- Remains aware of any potential problems and works to mitigate any risks
- Monitors project deliverables and progress through continuous communication with project members. Assigns/delegates work assignments to project team members
- Disseminates information on any problems or potential delays in a timely manner
- Collaborate with stakeholders to define and refine project management methodologies that align with organizational goals.
- Plan and document current department processes and recommend tools and ideas for continuous improvement
- Oversee the planning phase of projects, working closely with cross-functional teams to define project scope, objectives, and deliverables.
- Meet frequently with internal and external stakeholders to maintain a strong understanding of goals and objectives.
- Translate business objectives into project requirements, SOWs, BRDs, and Project Timelines
- Translate design objectives into technical requirements, development tickets, testing plans, and task scoping.
- Maintain a strong focus on quality and standards throughout project lifecycles.
- Log project, client, user issues; track bugs/defects with third party and internal development resources. Make reports about the issues/blockers
- Participate in daily standups to communicate project progress, upcoming timelines, and potential blockers. Proficient in Scrum, Agile methodology, practices.
**Yêu cầu**:
- Bachelor's degree in IT, Computer Science, or related field
- 5+ years of Project Management experience required; preferably with a B2B
- Proficient with Microsoft Excel, Word, PowerPoint and Project
- Proficient with Jira, Confluence
- Demonstrated ability to lead and communicate with cross-functional teams internally and customer externally
- Ability to drive problem resolution to complex technical challenges
- Ability to understand technical requirements, provide recommendations on complex projects
- Exceptional analytical and problem-solving skills
- Technical background is preferred
- Ability to manage multiple priorities
- English proficiency in verbal and written
This advertiser has chosen not to accept applicants from your region.
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6
Technical Support
Hanoi, Hanoi
Công Ty TNHH Truyền Số Liệu Lotte Việt Nam
Posted today
Job Viewed
Job Description
**Mô tả công việc**:
(Mức lương: 10 - 15 triệu VNĐ)
- Installing and configuring & maintenance computer hardware operating systems (servers, routers, switch, computers, laptops, printers, etc.
- In charge of security of all systems especially internal data storage, manage back up data
- Troubleshooting system and network problems and diagnosing and solving hardware or software faults, installing antivirus protection, fixing network faults, etc.
- Daily admin and monitoring of network use, technical support for people using the network
- Controlling Internet systems, office appliances and machines
- Planning future improvements, suggesting IT upgrade solutions to Managers
- Providing support, including other documentary and technical supports
- Other tasks as assigned by Managers
**Chức vụ**: Nhân viên/Chuyên viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
- 13th month salary.
- Annual salary review
- Dedicated budget for staff training: technical, soft skills, English, Korean classes.
- Provide Travel Expense for work
- We pay health and social insurance.
- We pay PIT
- Birthday gift
- Marriage Gift
- Baby born Gift
- Holiday and Tet Gift
- Funeral support
- 12 days of annual leave + 1 days of Establishment Ceremony Date + 2 days of Refresh Leave for 1 year joined
- We provide yearly health check-ups with International Hospital.
- Team Building activities:
- Annual outdoor Team building
- Monthly birthday Party
**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề
**Yêu cầu công việc**:
- Male
- College/University Degree in IT.
- Experience at least 1- 3 years in IT System Management and familiar with all IT things,
- Fresher will be also accepted with good technical skill and/or system certificates
- Experience or understanding of Cisco, Fortinet networking products (CCNA certification level is a plus).
- Must understand most of the following OS: Windows server, Linux/Unix (obligation) including practical experience in a corporate environment serving customers.
- Strong customer facing experience.
- English Communication. Able to explain technical problems in a simple way.
- Team player, flexible attitude and reliable
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: CNTT - Phần Cứng,Cơ Điện,Quản Trị Mạng,Tự Động Hóa
Trung cấp - Nghề
Không yêu cầu
(Mức lương: 10 - 15 triệu VNĐ)
- Installing and configuring & maintenance computer hardware operating systems (servers, routers, switch, computers, laptops, printers, etc.
- In charge of security of all systems especially internal data storage, manage back up data
- Troubleshooting system and network problems and diagnosing and solving hardware or software faults, installing antivirus protection, fixing network faults, etc.
- Daily admin and monitoring of network use, technical support for people using the network
- Controlling Internet systems, office appliances and machines
- Planning future improvements, suggesting IT upgrade solutions to Managers
- Providing support, including other documentary and technical supports
- Other tasks as assigned by Managers
**Chức vụ**: Nhân viên/Chuyên viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
- 13th month salary.
- Annual salary review
- Dedicated budget for staff training: technical, soft skills, English, Korean classes.
- Provide Travel Expense for work
- We pay health and social insurance.
- We pay PIT
- Birthday gift
- Marriage Gift
- Baby born Gift
- Holiday and Tet Gift
- Funeral support
- 12 days of annual leave + 1 days of Establishment Ceremony Date + 2 days of Refresh Leave for 1 year joined
- We provide yearly health check-ups with International Hospital.
- Team Building activities:
- Annual outdoor Team building
- Monthly birthday Party
**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề
**Yêu cầu công việc**:
- Male
- College/University Degree in IT.
- Experience at least 1- 3 years in IT System Management and familiar with all IT things,
- Fresher will be also accepted with good technical skill and/or system certificates
- Experience or understanding of Cisco, Fortinet networking products (CCNA certification level is a plus).
- Must understand most of the following OS: Windows server, Linux/Unix (obligation) including practical experience in a corporate environment serving customers.
- Strong customer facing experience.
- English Communication. Able to explain technical problems in a simple way.
- Team player, flexible attitude and reliable
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: CNTT - Phần Cứng,Cơ Điện,Quản Trị Mạng,Tự Động Hóa
Trung cấp - Nghề
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Technical Support Specialist
30000 Pleiku, Gia Lai
WhatJobs
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Job Description
Our client is seeking a dedicated and customer-focused Technical Support Specialist to join their expanding service team in **Pleiku, Gia Lai, VN**. This role involves providing first-line technical assistance to customers, resolving inquiries, and ensuring a positive user experience with their products and services. The ideal candidate will have excellent communication skills, a knack for problem-solving, and a patient and helpful demeanor. You will be a crucial point of contact for customer support needs.
Key Responsibilities:
Qualifications:
This position offers a great opportunity for career growth in technical support, competitive compensation, and the chance to work in a dynamic team in Pleiku.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Diagnose and troubleshoot technical issues related to software, hardware, or services.
- Provide clear and concise instructions to customers to resolve their technical problems.
- Escalate complex issues to higher-level support or relevant departments when necessary.
- Maintain accurate records of customer interactions, issues, and resolutions in the ticketing system.
- Develop and update technical documentation, FAQs, and knowledge base articles.
- Identify recurring issues and provide feedback to product development teams for improvements.
- Assist customers with account setup, configuration, and basic usage questions.
- Ensure customer satisfaction by delivering prompt and effective technical support.
- Adhere to service level agreements (SLAs) and departmental performance standards.
- Stay updated on product knowledge and company policies.
- Troubleshoot connectivity issues, software errors, and hardware malfunctions.
- Guide customers through installation and setup processes.
- Provide assistance during product updates and maintenance periods.
- Contribute to a positive team environment and share best practices.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field is preferred.
- Minimum of 2 years of experience in technical support or customer service.
- Proficiency in troubleshooting common software and hardware issues.
- Familiarity with operating systems (Windows, macOS, Linux) and common applications.
- Excellent verbal and written communication skills.
- Strong listening and interpersonal skills.
- Ability to explain technical concepts in a simple and understandable way.
- Patience and empathy when dealing with customers facing technical difficulties.
- Proficiency with helpdesk software and ticketing systems.
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP) is a plus.
- Ability to multitask and manage time effectively in a fast-paced environment.
- A genuine passion for helping people and resolving technical challenges.
This position offers a great opportunity for career growth in technical support, competitive compensation, and the chance to work in a dynamic team in Pleiku.
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8
Technical Support Specialist
550000 Hoa Sơn
WhatJobs
Posted today
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Job Description
Our client is seeking a dedicated and knowledgeable Technical Support Specialist to join their growing team. This role is based in **Quy Nhon, Binh Dinh, VN** and requires the ability to work on-site to directly support our user base and resolve technical issues. You will be the primary point of contact for users experiencing hardware, software, or network problems. Your responsibilities will include diagnosing and resolving technical issues remotely and in person, installing and configuring computer hardware and software, and guiding users through step-by-step solutions. You will also be responsible for documenting all support requests and resolutions in a ticketing system, escalating complex issues to appropriate IT teams, and contributing to the development of IT support documentation and knowledge bases. The ideal candidate will have a strong understanding of computer systems, networks, and common software applications. Excellent customer service skills, patience, and a methodical approach to problem-solving are essential. We are looking for someone who is eager to learn, possesses strong troubleshooting abilities, and can communicate technical information clearly to non-technical users. Prior experience in a technical support role or a relevant IT certification is highly desirable. You will be part of a collaborative IT department focused on ensuring the smooth operation of our technological infrastructure and providing exceptional support to our employees. The opportunity to work within a stable company and develop your technical skills in a supportive environment is a key aspect of this role. You will be instrumental in maintaining the productivity and satisfaction of our internal teams by addressing their technical challenges promptly and effectively.
Responsibilities:
Responsibilities:
- Provide first-level technical support to end-users for hardware, software, and network issues.
- Diagnose and resolve technical problems efficiently and effectively.
- Install, configure, and maintain computer hardware, software, and peripherals.
- Guide users through troubleshooting steps via phone, email, or in-person.
- Document all support activities, resolutions, and user feedback in a ticketing system.
- Escalate unresolved issues to senior IT staff or relevant departments.
- Assist in managing IT inventory and asset tracking.
- Contribute to the creation and maintenance of IT support documentation and FAQs.
- Adhere to IT policies and procedures for system security and data protection.
- Proven experience in a technical support or IT helpdesk role.
- Solid understanding of computer hardware, operating systems (Windows, macOS), and common software applications.
- Familiarity with networking concepts (TCP/IP, DNS, DHCP).
- Excellent troubleshooting and problem-solving skills.
- Strong customer service and communication skills.
- Ability to explain technical issues to non-technical users.
- Experience with ticketing systems is a plus.
- Relevant IT certifications (e.g., CompTIA A+) are advantageous.
- High school diploma or equivalent required; Associate's or Bachelor's degree in IT or a related field is preferred.
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