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1 072 Technical Staff jobs in Vietnam

Technical Support Engineer - Cloud Services

550000 Hoa Sơn WhatJobs

Posted today

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Job Description

full-time

Our client is seeking a highly competent and customer-focused Technical Support Engineer specializing in cloud services to join their fully remote customer service team. This role is vital for providing exceptional technical assistance to clients, ensuring their smooth operation and satisfaction with our cloud-based solutions. You will be responsible for diagnosing and resolving complex technical issues reported by customers via phone, email, and chat, providing clear and concise solutions, and escalating unresolved problems to appropriate internal teams. Key duties include maintaining detailed records of customer interactions and technical problems, troubleshooting software and network issues, guiding users through product features and functionalities, and contributing to the knowledge base with solutions and best practices. The ideal candidate will have a strong understanding of cloud computing concepts (IaaS, PaaS, SaaS), operating systems (Windows, Linux), networking protocols (TCP/IP, DNS, HTTP), and common troubleshooting methodologies. Experience with CRM software and ticketing systems is required. Excellent communication, active listening, and problem-solving skills are paramount for success in this customer-facing, remote role. A Bachelor's degree in Computer Science, Information Technology, or a related field, along with at least 3 years of experience in technical support or helpdesk roles, preferably in a cloud environment, is necessary. Join our client to deliver outstanding support and ensure client success, leveraging your technical expertise from a convenient remote location, supporting users globally who interact with services impacting areas like Da Nang, Da Nang, VN .

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Technical Support Specialist - Cloud Services

49000 Thuy Van WhatJobs

Posted today

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Job Description

full-time

Our client is seeking a proficient and customer-focused Technical Support Specialist to provide expert assistance with cloud services. This fully remote role is perfect for individuals with strong troubleshooting skills and a passion for helping users resolve technical issues. You will be responsible for diagnosing and resolving complex problems related to cloud infrastructure, software applications, and user accounts, ensuring a high level of customer satisfaction. The ideal candidate possesses a solid understanding of cloud computing concepts, excellent communication skills, and the ability to work efficiently in a remote support environment.

Key Responsibilities:

Provide first-level and second-level technical support to users via phone, email, and chat for cloud-based services.
Diagnose and resolve technical issues related to cloud infrastructure, applications, and connectivity.
Guide users through step-by-step solutions for software and hardware problems.
Troubleshoot account access, permissions, and data synchronization issues.
Escalate unresolved issues to appropriate senior technical teams, providing detailed information.
Maintain accurate and comprehensive records of support requests and resolutions in the ticketing system.
Develop and update knowledge base articles and troubleshooting guides for common issues.
Identify recurring technical problems and suggest preventative measures or product improvements.
Monitor system performance and provide feedback on potential issues.
Ensure all customer interactions are handled professionally and efficiently.
Adhere to service level agreements (SLAs) for response and resolution times.
Continuously learn about new cloud technologies and product updates.
Contribute to team efforts by sharing knowledge and best practices.
Assist with user onboarding and basic system configuration.
Proactively identify opportunities to improve the customer support experience.

Qualifications:

Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
Minimum of 3 years of experience in technical support or helpdesk roles, preferably with cloud services.
Strong understanding of cloud computing concepts (e.g., SaaS, PaaS, IaaS, AWS, Azure, Google Cloud).
Proficiency in troubleshooting operating systems (Windows, macOS) and common software applications.
Familiarity with networking concepts (TCP/IP, DNS, VPN).
Excellent problem-solving, analytical, and diagnostic skills.
Outstanding customer service and interpersonal communication skills.
Ability to explain technical concepts clearly to non-technical users.
Experience with ticketing systems (e.g., Zendesk, ServiceNow).
Ability to work independently, manage time effectively, and maintain productivity in a remote setting.
Knowledge of scripting or basic programming is a plus.
Certifications like CompTIA A+, Network+, or cloud certifications are highly desirable.

This remote role based in **Hue, Thua Thien–Hue, VN** offers a fantastic opportunity to grow your technical support career within the cloud services domain.

This advertiser has chosen not to accept applicants from your region.

Technical Support

Ho Chi Minh City Công Ty TNHH Bosch Global Software Technologies

Posted today

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Job Description

**Mô tả công việc**:
(Mức lương: Thỏa thuận)
- Handling Tickets, Inquiries, Checking Monitoring & Alarming
- Restart and Repair Processing of Correction Service
- Evaluation of Monthly Reports
- Coordinate with L2 team
- On-boarding new customers (interface.) and customer handbook.

**Chức vụ**: Nhân Viên/Chuyên Viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:
13th-month bonus + yearly performance bonus + annual salary appraisal

Premium health insurance for employee + 2 family members

16+ days of paid leave per year

**Yêu cầu bằng cấp (tối thiểu)**: Đại Học

**Yêu cầu công việc**:
**Qualifications**:

- Bachelor's degree in Computer Science/ Data Science/ IT/ Business Administrator/ Geodesy/ Mapping/ Physics
- Service Operation / Software Support / Application Support + Ticket System Management: 1, 2 years experience (Ticketing, Customer Supplier (B2B) Communication)
- Database knowledge
- Experience with one of following platforms is preferable Grafana, Icinga Zabbix, Influx
- Experience in documentation is preferable
- English communications skills at business level
- Be proactive, Be able to self study, Be able to lead others and lead yourself
- Nice to have Process knowledge experience such as ISO 2000

Why BOSCH?

Because we don't just follow trends, we create them.

Because together we turn ideas into reality, working every day to make the world of tomorrow a better place. Do you have high standards when it comes to your job? So do we. At Bosch, you will discover more than just work.

Benefits and Career Opportunities
- Working in one of the Best Places to Work in Vietnam
- Join a dynamic and fast growing global company (English-speaking environment)
- 13th-month salary bonus + attractive performance bonus (you'll love it!) + annual performance appraisal
- 100% monthly basic salary and mandatory social insurances in 2-month probation
- Onsite opportunities: short-term and long-term assignments
- 15+ days of annual leave + 1 day of birthday leave
- Premium health insurance for employee and 02 family members
- Flexible working time
- Lunch and parking allowance
- Various training on hot-trend technologies/ foreign language (English/Chinese/Japanese) and soft-skills
- Fitness & sport activities: football, badminton, yoga, Aerobic
- Free in-house entertainment facilities and snack
- Join in various team building, company trip, year-end party, tech talks and a lot of charity events

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: CNTT - Phần Cứng,Cơ Điện,Quản Trị Mạng,Tự Động Hóa

Đại Học
Không yêu cầu

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Senior Technical Support Specialist - Cloud Services

55000 Hoa Sơn WhatJobs

Posted today

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Job Description

full-time

Our client is seeking a highly proficient Senior Technical Support Specialist focusing on Cloud Services to join their remote customer service team. This role requires extensive knowledge of cloud infrastructure, troubleshooting complex technical issues, and providing exceptional support to a diverse client base. You will be instrumental in ensuring client satisfaction by resolving technical challenges efficiently and effectively, maintaining our client's reputation for outstanding customer care. This is a fully remote position, requiring a self-motivated individual with strong communication and problem-solving abilities.

Key Responsibilities:

Provide advanced technical support to clients experiencing issues with cloud-based applications and infrastructure, including troubleshooting connectivity, performance, and access problems.
Respond to customer inquiries via multiple channels (email, phone, chat) in a timely and professional manner.
Diagnose and resolve complex technical issues, escalating to higher-level support or engineering teams when necessary.
Document all technical issues, resolutions, and customer interactions in the support ticketing system.
Develop and maintain comprehensive knowledge base articles, FAQs, and troubleshooting guides to empower users and support teams.
Proactively monitor client systems and provide alerts or assistance when potential issues are detected.
Identify trends in support requests and provide feedback to product development and engineering teams for product improvement.
Assist in the onboarding and training of new support team members.
Ensure adherence to service level agreements (SLAs) for response and resolution times.
Stay up-to-date with the latest cloud technologies, service offerings, and best practices.

Qualifications:

Bachelor's degree in Computer Science, Information Technology, or a related field.
A minimum of 5 years of experience in technical support, customer service, or a related IT role, with a strong focus on cloud environments (e.g., AWS, Azure, GCP).
In-depth understanding of operating systems (Windows, Linux), networking protocols (TCP/IP, DNS, HTTP), and cloud architecture.
Proven ability to troubleshoot complex technical problems effectively and efficiently.
Excellent written and verbal communication skills, with the ability to explain technical concepts to non-technical users.
Strong customer service orientation and a passion for helping clients.
Ability to work independently and manage time effectively in a remote work setting.
Experience with CRM and ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
Relevant certifications in cloud technologies (e.g., AWS Certified Cloud Practitioner, Azure Fundamentals) are highly desirable.
Proactive attitude towards learning and skill development.

This is an exceptional opportunity to join a leading customer service-focused organization in a fully remote capacity. Our client values employee growth and provides a supportive environment for career development. If you are a dedicated and technically skilled support professional looking for a challenging and rewarding remote role, we encourage you to apply.

This advertiser has chosen not to accept applicants from your region.

Technical Recruiter

60000 Phan Thiet, Binh Thuan WhatJobs

Posted today

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Job Description

full-time

Our client, a leading recruitment consultancy, is looking for a highly motivated and experienced Technical Recruiter to join our fully remote talent acquisition team. In this critical role, you will be responsible for sourcing, screening, and placing top-tier technical talent for a diverse range of clients across various industries. Your primary focus will be on identifying qualified candidates for hard-to-fill roles in software development, IT, engineering, and other technology-focused fields. You will leverage a variety of sourcing tools and techniques, including online job boards, social media platforms, professional networks, and candidate databases, to build a robust talent pipeline. Screening resumes, conducting initial interviews, and assessing candidates' technical skills and cultural fit will be key responsibilities. You will also work closely with hiring managers to understand their specific requirements and provide regular updates on candidate progress. Building strong relationships with candidates and clients, ensuring a positive experience throughout the recruitment process, is paramount. The ideal candidate possesses exceptional communication, negotiation, and interpersonal skills, with a proven track record in technical recruitment. A deep understanding of the IT landscape, including various programming languages, technologies, and methodologies, is essential. You should be proficient in using Applicant Tracking Systems (ATS) and other recruitment software. This role demands a proactive, results-driven individual who can thrive in a fast-paced, remote environment. You will be an integral part of our mission to connect exceptional talent with outstanding opportunities. Your ability to understand complex technical requirements and translate them into effective search strategies will be crucial for success. We offer a collaborative and supportive remote work environment where your contributions are recognized and valued. If you are passionate about people, technology, and making successful matches, we encourage you to apply and help us build impactful teams for our clients.

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Technical Recruiter

630000 Hoi An WhatJobs

Posted today

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Job Description

full-time

Our client, a leading recruitment consultancy, is looking for a proactive and results-driven Technical Recruiter to join their team in Buon Ma Thuot, Dak Lak, VN . This role will focus on identifying, attracting, and onboarding top talent across various technical disciplines for our diverse client base. Responsibilities include sourcing candidates through various channels such as job boards, social media, networking events, and employee referrals. You will conduct initial screenings, technical assessments, and interviews to evaluate candidate qualifications and cultural fit. Building and maintaining strong relationships with candidates and hiring managers is key to success. You will also manage the offer process, negotiate salaries, and ensure a positive candidate experience throughout the recruitment lifecycle. The ideal candidate will have a proven track record in technical recruitment, with a deep understanding of the IT industry and common tech roles. Excellent communication, negotiation, and interpersonal skills are essential. Familiarity with Applicant Tracking Systems (ATS) and recruitment marketing techniques is highly desirable. A Bachelor's degree in Human Resources, Business Administration, or a related field is preferred. Join our client to play a vital role in connecting exceptional talent with exciting career opportunities and contributing to the growth of businesses in the region.

This advertiser has chosen not to accept applicants from your region.

Technical Recruiter

76000 Hoi An WhatJobs

Posted today

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Job Description

full-time

Our client is seeking a skilled and motivated Technical Recruiter to join their hybrid team in **Buon Ma Thuot, Dak Lak, VN**. This role focuses on sourcing and attracting high-caliber technical professionals for our client's various projects. You will manage the end-to-end recruitment process for technology roles, including identifying needs, crafting job descriptions, sourcing candidates from diverse platforms, screening resumes, conducting initial interviews, and coordinating further interview stages with hiring managers. Building robust talent pipelines for in-demand technical skills, such as software development, data science, and cybersecurity, will be a critical responsibility. You will also be involved in market research to understand compensation benchmarks and talent availability within the tech industry. Developing and nurturing relationships with candidates to build a strong talent pool and foster a positive candidate experience is essential. Collaboration with hiring teams to ensure a clear understanding of technical requirements and cultural fit is paramount. The Technical Recruiter will contribute to employer branding initiatives aimed at attracting top tech talent. A Bachelor's degree in a relevant field is preferred, and prior experience in technical recruitment is highly advantageous. A strong understanding of various IT roles, technologies, and the tech landscape is essential. Proficiency in using recruitment tools, applicant tracking systems (ATS), and social media platforms for sourcing is required. Excellent communication, interpersonal, and organizational skills are necessary for effective candidate engagement and stakeholder management in a hybrid work environment. If you have a passion for connecting talent with groundbreaking technology opportunities, we invite you to apply.

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Technical Recruiter

88000 Rach Gia, Kien Giang WhatJobs

Posted today

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Job Description

contractor

We are seeking a highly motivated and experienced Technical Recruiter to join our client's talent acquisition team. This role operates primarily remotely, with occasional needs for in-person meetings in Rach Gia, Kien Giang, VN . As a Technical Recruiter, you will be instrumental in sourcing, screening, and identifying top talent for challenging technology roles. Your responsibilities include developing effective recruitment strategies, building candidate pipelines, conducting thorough interviews, and managing the offer process. You will partner closely with hiring managers to understand their staffing needs and provide expert guidance on market trends and candidate availability. The ideal candidate possesses a deep understanding of the technology landscape, including various programming languages, software development methodologies, and IT infrastructure. Proven experience using recruitment software and sourcing platforms (e.g., LinkedIn Recruiter, Applicant Tracking Systems) is essential. Strong communication, negotiation, and interpersonal skills are required to engage effectively with candidates and hiring teams. You should be adept at building rapport, assessing technical skills, and evaluating cultural fit. This contract position offers flexibility and the opportunity to work with a wide range of cutting-edge technologies. If you are a results-oriented recruiter with a passion for connecting talent with opportunity in the tech industry, we encourage you to apply.

Key Responsibilities:

Source, screen, and interview candidates for technical positions.
Develop and execute effective recruitment strategies to attract top talent.
Build and maintain a strong pipeline of qualified candidates.
Partner with hiring managers to understand job requirements and candidate profiles.
Manage the full recruitment lifecycle, from sourcing to offer negotiation.
Utilize various sourcing tools and platforms, including social media and job boards.
Assess candidates' technical skills and experience through effective interviewing techniques.
Provide excellent candidate experience throughout the recruitment process.
Maintain accurate candidate records in the Applicant Tracking System (ATS).
Stay up-to-date with industry trends and best practices in technical recruiting.

Qualifications:

Bachelor's degree in Human Resources, Business Administration, or a related field.
Proven experience as a Technical Recruiter or similar role.
Strong understanding of the technology industry and common IT roles.
Proficiency with recruitment software and sourcing tools (e.g., LinkedIn Recruiter, ATS).
Excellent interviewing and candidate assessment skills.
Strong negotiation and communication abilities.
Ability to build relationships with candidates and hiring managers.
Organized and detail-oriented with strong time management skills.
Ability to work independently and manage multiple priorities.
Familiarity with programming languages and technical concepts is a plus.

This advertiser has chosen not to accept applicants from your region.

Technical Recruiter

55000 Hoa Sơn WhatJobs

Posted today

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Job Description

full-time

Our client, a leading recruitment consultancy, is seeking a driven and experienced Technical Recruiter to join their team in Quy Nhon, Binh Dinh, VN . This hybrid role involves both in-office collaboration and remote flexibility. You will be responsible for sourcing, screening, and placing top technical talent for a variety of clients across different industries. The ideal candidate will have a deep understanding of the tech landscape, exceptional communication skills, and a proven track record in technical recruitment.

Key Responsibilities:

Develop and execute effective sourcing strategies to identify qualified technical candidates through various channels (job boards, social media, networking, referrals).
Screen resumes and conduct in-depth interviews to assess candidate qualifications, skills, and cultural fit.
Build and maintain a strong pipeline of active and passive candidates for current and future job openings.
Partner closely with hiring managers to understand their recruitment needs and provide market insights.
Manage the full recruitment lifecycle, from initial contact to offer negotiation and onboarding.
Provide an exceptional candidate experience throughout the hiring process.
Maintain candidate data and track recruitment progress using applicant tracking systems (ATS).
Stay updated on industry trends, talent market dynamics, and best practices in technical recruiting.
Build strong relationships with clients and provide them with recruitment solutions.
Achieve and exceed recruitment targets and key performance indicators (KPIs).

Qualifications:

Bachelor's degree in Human Resources, Business Administration, or a related field.
Minimum of 3 years of experience in technical recruitment, preferably within a recruitment agency or consultancy.
Proven ability to source and recruit for a wide range of technical roles (e.g., software development, data science, IT infrastructure).
Expertise in using various recruitment tools and platforms, including ATS, LinkedIn Recruiter, and other sourcing technologies.
Strong understanding of the technology industry and common tech stacks.
Excellent interviewing, communication, and interpersonal skills.
Ability to build rapport with candidates and clients effectively.
Strong organizational skills and attention to detail.
Self-motivated and able to manage workload effectively in a hybrid environment.
Results-oriented with a strong drive to achieve goals.

This hybrid role offers a balance between collaborative office-based work and the flexibility of remote engagement. Our client is committed to providing a supportive and dynamic work environment.

This advertiser has chosen not to accept applicants from your region.

Technical Recruiter

340000 Thai Binh , Thai Binh WhatJobs

Posted today

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Job Description

full-time

Our client is seeking a proactive and results-oriented Technical Recruiter to spearhead their talent acquisition efforts. This role is fully remote, allowing you to connect with top talent across various locations. You will be instrumental in identifying, attracting, and hiring skilled professionals for our client's diverse technical roles. Responsibilities include developing and executing full-cycle recruitment strategies, sourcing candidates through various channels (job boards, social media, professional networks), and conducting thorough pre-screening interviews. You will partner closely with hiring managers to understand their needs, create compelling job descriptions, and manage the interview process efficiently. Building and maintaining a robust talent pipeline is a key aspect of this role. The ideal candidate will possess a deep understanding of the technology landscape and the specific skills required for various IT positions. Excellent communication, negotiation, and interpersonal skills are crucial for engaging with candidates and stakeholders. You should be adept at using applicant tracking systems (ATS) and other recruitment tools. This position offers the opportunity to work in a dynamic, fast-paced environment, contributing significantly to the growth and success of the organization. We are looking for a candidate who is passionate about connecting great people with great opportunities and is skilled at navigating the competitive tech talent market from a remote setting.

Responsibilities:

Execute full-cycle recruitment for technical roles, from sourcing to offer negotiation.
Develop and implement innovative sourcing strategies to attract passive and active candidates.
Screen resumes and conduct initial interviews to assess candidate qualifications and fit.
Collaborate with hiring managers to define role requirements and create effective job postings.
Manage the candidate experience throughout the hiring process, ensuring timely communication and feedback.
Build and maintain strong relationships with candidates and potential applicants.
Utilize Applicant Tracking Systems (ATS) and other recruitment tools to manage candidate data.
Analyze recruitment metrics and provide regular reports on hiring progress.
Stay updated on industry trends and best practices in technical recruiting.
Contribute to employer branding initiatives to attract top talent.

Qualifications:

Bachelor's degree in Human Resources, Business Administration, or a related field.
Minimum of 3-5 years of experience in technical recruitment, preferably in a remote or agency setting.
Proven track record of successfully filling challenging technical positions (e.g., Software Engineers, Data Scientists, DevOps Engineers).
Extensive knowledge of sourcing techniques and recruitment platforms.
Familiarity with IT roles, skills, and technologies.
Excellent communication, interpersonal, and negotiation skills.
Proficiency in using ATS and other recruitment software.
Ability to work independently and manage a high volume of requisitions in a remote environment.
Strong organizational skills and attention to detail.

This role is fully remote, with no specific geographic requirement, but the original posting intended for candidates familiar with the Thai Binh area recruitment landscape.

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1 072 Technical Staff jobs in Vietnam

Technical Support Engineer - Cloud Services

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Technical Support Specialist - Cloud Services

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Technical Support

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Senior Technical Support Specialist - Cloud Services

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Technical Recruiter

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Technical Recruiter

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Technical Recruiter

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Technical Recruiter

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Technical Recruiter

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Technical Recruiter

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