367 Technical Support Leader jobs in Vietnam
Community Support Manager
43000 Hoang Hoa
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Join a mission-driven organization as a Community Support Manager, working remotely to foster a positive and engaging online and offline community. Our client is dedicated to empowering individuals and communities through innovative social programs and services. In this fully remote role, you will be responsible for developing and executing strategies to build, grow, and maintain a vibrant and supportive community. Your primary focus will be on engaging members, facilitating meaningful interactions, and ensuring a safe and inclusive environment for all. You will manage communication channels, including forums, social media groups, and email newsletters, creating compelling content and responding to inquiries in a timely and empathetic manner. Developing and implementing community guidelines and moderation policies, along with active moderation to uphold them, will be crucial. You will also identify and nurture community leaders and advocates, empowering them to contribute to community growth. Analyzing community feedback and engagement metrics to identify trends, insights, and areas for improvement will be a key responsibility. You will collaborate with internal teams to align community initiatives with organizational goals and product development. Organizing and promoting online events, webinars, and discussions to foster connection and learning will be part of your remit. A bachelor's degree in a relevant field such as Social Work, Psychology, Communications, or Non-profit Management is preferred, along with at least 4 years of experience in community management, online moderation, or social program coordination. Exceptional written and verbal communication skills, strong interpersonal abilities, and a genuine passion for community building are essential. Experience with community management platforms and social media tools is required. Proven ability to handle sensitive situations with discretion and professionalism is a must. If you are passionate about making a difference and connecting people, this remote opportunity is for you.
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Community Support Manager
60000 Hoi An
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Our client is seeking a dedicated and compassionate Community Support Manager to join their expanding team. This is a fully remote position, offering flexibility and the opportunity to make a significant impact from anywhere. The ideal candidate will have a strong background in social care, a passion for helping vulnerable individuals, and exceptional organizational skills. You will be responsible for overseeing the delivery of high-quality support services to clients, ensuring their needs are met with dignity and respect. This includes developing and implementing care plans, coordinating with external agencies, and managing a team of support workers. You will also play a crucial role in training and mentoring new staff, fostering a supportive and collaborative work environment.
Key responsibilities include:
Qualifications:
This role is perfect for someone who is passionate about making a difference in the lives of others and thrives in a flexible, remote-first work environment. If you are a motivated and experienced professional looking for a rewarding career in community support, we encourage you to apply.
Key responsibilities include:
- Assessing client needs and developing individualized support plans.
- Coordinating with healthcare professionals, social services, and other relevant organizations.
- Managing and supervising a team of community support workers, including scheduling, performance reviews, and professional development.
- Ensuring compliance with all relevant regulations and company policies.
- Maintaining accurate and up-to-date client records and documentation.
- Providing direct support to clients when necessary, including emotional support and practical assistance.
- Organizing and facilitating community engagement activities.
- Responding to emergencies and critical incidents with professionalism and care.
- Monitoring service quality and implementing improvements.
Qualifications:
- Proven experience in community or social care roles, with at least 3 years in a supervisory or management capacity.
- A degree or diploma in Social Work, Psychology, Community Development, or a related field is highly preferred.
- Excellent understanding of person-centered care principles and best practices in social support.
- Strong leadership, communication, and interpersonal skills.
- Proficiency in case management software and standard office applications.
- Ability to work independently and manage time effectively in a remote setting.
- A commitment to promoting independence and well-being for all clients.
This role is perfect for someone who is passionate about making a difference in the lives of others and thrives in a flexible, remote-first work environment. If you are a motivated and experienced professional looking for a rewarding career in community support, we encourage you to apply.
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Community Support Manager
60100 Phan Thiet, Binh Thuan
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Our client is seeking a compassionate and organized Community Support Manager to oversee operations in **Phan Thiet, Binh Thuan, VN**. This role is pivotal in ensuring the well-being and development of the community we serve, fostering positive relationships, and coordinating essential support services. You will be responsible for managing a team of community outreach workers, developing and implementing programs, and liaising with local stakeholders and government agencies. Your dedication to social impact will be key to success.
Key Responsibilities:
Qualifications:
This role requires your presence on-site in **Phan Thiet, Binh Thuan, VN** to effectively manage and engage with the community.
Key Responsibilities:
- Develop, implement, and manage community support programs and initiatives.
- Supervise and provide guidance to a team of community outreach workers and support staff.
- Assess community needs and develop strategies to address them effectively.
- Organize and facilitate community events, workshops, and engagement activities.
- Build and maintain strong relationships with community members, local organizations, government bodies, and other stakeholders.
- Manage the allocation of resources and ensure the efficient delivery of services.
- Monitor and evaluate program effectiveness, reporting on outcomes and impact.
- Handle inquiries, grievances, and provide support to individuals and families within the community.
- Ensure compliance with all relevant policies, procedures, and regulations.
- Advocate for the needs of the community and represent the organization at relevant forums.
Qualifications:
- Bachelor's degree in Social Work, Sociology, Community Development, or a related field. A Master's degree is preferred.
- Minimum of 5 years of experience in community development, social work, or a related field, with at least 2 years in a supervisory or management role.
- Proven experience in program management and evaluation.
- Strong understanding of community needs assessment and resource mobilization.
- Excellent leadership, interpersonal, and communication skills.
- Demonstrated ability to work effectively with diverse populations and build collaborative partnerships.
- Proficiency in Microsoft Office Suite and community management software.
- Passion for social justice and commitment to community empowerment.
This role requires your presence on-site in **Phan Thiet, Binh Thuan, VN** to effectively manage and engage with the community.
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Community Support Manager
910000 Long Xuyen, An Giang
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We are seeking a compassionate and experienced Community Support Manager to lead our efforts in providing essential services and support to individuals and families in Long Xuyen. This role requires strong leadership, exceptional interpersonal skills, and a deep commitment to community well-being. You will be responsible for overseeing the delivery of social care programs, managing a team of support workers, and ensuring that all clients receive high-quality, person-centered care. Your duties will include developing and implementing care plans, coordinating services with other agencies, and advocating for the needs of vulnerable individuals. Building and maintaining positive relationships with clients, their families, and community stakeholders is paramount. You will also be involved in staff recruitment, training, and performance management, ensuring that your team is equipped to provide the best possible support. This position requires a proactive approach to problem-solving, excellent organizational skills, and the ability to manage resources effectively. A strong understanding of social care principles, relevant legislation, and community resources is essential. You will play a vital role in making a tangible difference in the lives of those we serve.
Key Responsibilities:
Qualifications:
This is an impactful role for someone passionate about making a difference in their community.
Key Responsibilities:
- Lead and manage a team of community support workers, providing guidance and supervision.
- Oversee the delivery of social care services and programs to clients.
- Develop and implement individualized care plans based on client needs and assessments.
- Ensure compliance with all relevant regulations, policies, and procedures in the social care sector.
- Build and maintain strong relationships with clients, families, and external stakeholders.
- Coordinate services with other healthcare providers, government agencies, and community organizations.
- Conduct regular client assessments and reviews to ensure ongoing support needs are met.
- Manage caseloads and ensure efficient allocation of resources.
- Provide crisis intervention and support when necessary.
- Recruit, train, and supervise staff, fostering a supportive and professional work environment.
Qualifications:
- Bachelor's degree in Social Work, Psychology, Community Development, or a related field.
- Proven experience in community services, social work, or a related field, with at least 3 years in a supervisory or management role.
- Strong understanding of social care principles, client advocacy, and community resources.
- Excellent leadership, communication, and interpersonal skills.
- Ability to build rapport and trust with diverse populations.
- Experience in case management and care planning.
- Knowledge of relevant legislation and ethical standards in social care.
- Proficiency in record-keeping and reporting.
- Valid driver's license and reliable transportation may be required.
This is an impactful role for someone passionate about making a difference in their community.
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Community Support Manager
810000 Bien Hoa, Dong Nai
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Our client is seeking an empathetic and organized Community Support Manager to oversee support operations in **Bien Hoa, Dong Nai, VN**. This hybrid role allows for a blend of in-office and remote work, fostering flexibility while ensuring strong team collaboration. You will be responsible for leading a team of support specialists, developing effective support strategies, and ensuring high levels of customer satisfaction. The ideal candidate has a passion for helping others and a proven ability to manage teams and improve service delivery.
Responsibilities:
Qualifications:
Responsibilities:
- Lead, train, and motivate a team of community support specialists.
- Develop and implement effective customer support strategies and processes.
- Monitor key performance indicators (KPIs) for the support team, such as response time, resolution rate, and customer satisfaction scores.
- Handle escalated customer issues and provide timely and satisfactory resolutions.
- Create and maintain support documentation, FAQs, and knowledge base articles.
- Identify trends in customer inquiries and feedback to recommend product or service improvements.
- Collaborate with other departments to ensure a seamless customer experience.
- Manage the scheduling and workflow of the support team.
- Conduct performance reviews and provide ongoing coaching and development to team members.
- Ensure adherence to company policies and procedures.
- Contribute to the continuous improvement of support tools and technologies.
- Foster a positive and supportive team environment.
Qualifications:
- Bachelor's degree in a related field or equivalent practical experience.
- Minimum of 3 years of experience in customer support or community management, with at least 1 year in a supervisory or management role.
- Proven experience in managing and motivating a support team.
- Excellent communication, interpersonal, and problem-solving skills.
- Strong understanding of customer service principles and best practices.
- Experience with customer support software (e.g., Zendesk, Intercom) is essential.
- Ability to handle difficult customer situations with professionalism and empathy.
- Strong organizational and time-management skills.
- Experience in a hybrid work environment.
- Passion for helping people and building positive relationships.
- Familiarity with social media platforms and community building strategies is a plus.
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Community Support Manager
590000 Pleiku, Gia Lai
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Our client is looking for a dedicated and empathetic Community Support Manager to lead their team in **Pleiku, Gia Lai, VN**. This vital role focuses on providing essential support and care to individuals within the community, ensuring their well-being and facilitating access to necessary resources. You will be responsible for managing a caseload of clients, developing individualized support plans, and coordinating services with various agencies and healthcare providers. Key duties include conducting assessments, offering counseling and emotional support, and advocating on behalf of clients. The Community Support Manager will also oversee the daily operations of the support team, providing guidance, training, and supervision to ensure high-quality service delivery. Strong organizational and communication skills are essential for maintaining client records, preparing reports, and liaising with stakeholders. The ideal candidate will have a background in social work, psychology, or a related field, with a passion for making a positive difference in people's lives. Previous experience in a supervisory or management role within community services is preferred. You will need to be adaptable, resilient, and able to handle challenging situations with professionalism and compassion. This is a rewarding opportunity to contribute to the social fabric of the community while advancing your career in the human services sector. Our client offers a supportive work environment and competitive compensation.
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Community Support Manager
570000 Nha Trang, Khanh Hoa
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Our client is seeking a compassionate and organized Community Support Manager to lead their client care initiatives in Nha Trang, Khanh Hoa, VN . This role is vital for fostering a positive and supportive environment for our clients, ensuring their needs are met with empathy and efficiency. The ideal candidate will have a strong background in customer service, social work, or community management, with excellent interpersonal and problem-solving skills. Responsibilities include managing a team of support staff, developing and implementing support programs, handling escalated client issues, coordinating with external agencies, and monitoring client satisfaction. You will also be responsible for training new staff, creating support resources, and analyzing client feedback to improve service delivery. This position offers a rewarding opportunity to make a tangible difference in people's lives.
Key responsibilities include:
Key responsibilities include:
- Leading and managing a team of community support workers and case managers.
- Developing, implementing, and evaluating client support programs and services.
- Providing direct support and case management to clients with complex needs.
- Handling escalated client inquiries, concerns, and complaints with empathy and professionalism.
- Collaborating with internal departments and external agencies to coordinate client care and referrals.
- Monitoring client progress and satisfaction, and making adjustments to support plans as needed.
- Recruiting, training, and supervising support staff, ensuring high standards of service delivery.
- Developing and maintaining case management records and documentation.
- Creating and disseminating information about available resources and services to the community.
- Organizing community outreach events and engagement activities.
- Analyzing client data and feedback to identify trends and areas for service improvement.
- Ensuring compliance with all relevant policies, procedures, and regulations.
- Managing budgets and resources allocated to the community support department.
- Advocating for client needs and promoting their well-being and independence.
- Fostering a positive and supportive team environment.
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Community Support Manager
91000 My Tho, Tien Giang
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Our client is seeking a compassionate and experienced Community Support Manager to lead their team dedicated to providing exceptional care and assistance to individuals within the community. This is a fully remote, critical role focused on enhancing the well-being and independence of clients. The ideal candidate will possess strong leadership, communication, and problem-solving skills, with a deep understanding of social care principles and practices. You will be responsible for overseeing the daily operations of the support team, ensuring that all clients receive personalized and high-quality services tailored to their unique needs.
Key responsibilities include developing and implementing care plans, coordinating with healthcare professionals and family members, and managing a caseload of individuals requiring various levels of support. You will also be involved in staff training and development, performance management, and ensuring compliance with all relevant regulations and ethical standards. This role requires the ability to build rapport and trust with clients and their families, providing emotional support and guidance. As a fully remote position, you will leverage technology to conduct virtual assessments, monitor client progress, and facilitate team communication. Excellent organizational skills are essential for managing schedules, documentation, and resources efficiently. The successful candidate will demonstrate empathy, patience, and a proactive approach to identifying and addressing client needs. This is an invaluable opportunity to make a tangible difference in people's lives and contribute to a mission-driven organization.
Qualifications:
Key responsibilities include developing and implementing care plans, coordinating with healthcare professionals and family members, and managing a caseload of individuals requiring various levels of support. You will also be involved in staff training and development, performance management, and ensuring compliance with all relevant regulations and ethical standards. This role requires the ability to build rapport and trust with clients and their families, providing emotional support and guidance. As a fully remote position, you will leverage technology to conduct virtual assessments, monitor client progress, and facilitate team communication. Excellent organizational skills are essential for managing schedules, documentation, and resources efficiently. The successful candidate will demonstrate empathy, patience, and a proactive approach to identifying and addressing client needs. This is an invaluable opportunity to make a tangible difference in people's lives and contribute to a mission-driven organization.
Qualifications:
- Bachelor's degree in Social Work, Psychology, Sociology, Nursing, or a related field.
- Minimum of 5-7 years of experience in community support, social care, or a related field, with at least 2 years in a supervisory or management role.
- Proven experience in case management and care planning.
- Strong knowledge of community resources and support services.
- Excellent communication, interpersonal, and leadership skills.
- Proficiency in relevant software for client management and virtual communication.
- Ability to work independently and manage time effectively in a remote setting.
- Empathy, patience, and a strong commitment to client advocacy.
- Knowledge of relevant legislation and ethical guidelines in social care.
- Certification in a relevant field (e.g., case management) is a plus.
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Community Support Manager
54000 Thuy Van
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Our client, a leading organization focused on community well-being and social services, is seeking an experienced Community Support Manager. This role operates on a hybrid model, combining essential on-site engagement with remote coordination. You will be responsible for overseeing the delivery of vital support services to community members, ensuring a high standard of care and responsiveness. This includes managing a team of support workers, developing program strategies, and fostering strong partnerships with local agencies and service providers. Your dedication will be instrumental in enhancing the quality of life for those we serve. Key responsibilities include supervising and mentoring support staff, conducting regular performance reviews, and ensuring adherence to best practices and ethical standards. You will also be involved in budget management, resource allocation, and program evaluation to maximize impact. The ideal candidate will possess exceptional leadership, communication, and organizational skills. A deep understanding of community dynamics, social issues, and support service frameworks is essential. You must be adept at building rapport with diverse populations and addressing their unique needs with empathy and efficiency. Experience in crisis intervention and case management is highly valued. We are looking for an individual who is passionate about community service and committed to making a tangible difference. You should be proactive, adaptable, and capable of working effectively in both independent and collaborative settings. Strong problem-solving abilities and the capacity to navigate complex situations with professionalism are crucial. Qualifications include a Bachelor's degree in Social Work, Psychology, Sociology, or a related field. A Master's degree is preferred. A minimum of 5 years of experience in community services, social work, or a related field, with at least 2 years in a supervisory or management role, is required. Experience with case management software and knowledge of relevant social service regulations are important. If you are a compassionate leader driven to empower communities and seeking a dynamic hybrid career opportunity, we encourage you to apply. Join us in making a lasting positive impact.
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Community Support Manager
71000 Long Xuyen, An Giang
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Our client is seeking a dedicated and empathetic Community Support Manager to join their team in **Long Xuyen, An Giang, VN**. This vital role involves overseeing and delivering high-quality support services to individuals and families within the community, ensuring their well-being and facilitating access to essential resources. The Community Support Manager will be responsible for managing a team of support workers, developing care plans, and liaising with external agencies and stakeholders to provide comprehensive assistance. Key responsibilities include conducting assessments of client needs, providing emotional support and practical advice, coordinating services such as housing, healthcare, and employment assistance, and maintaining accurate client records. The ideal candidate will possess strong leadership and communication skills, a deep understanding of social care principles, and a commitment to promoting independence and dignity for all clients. Experience in case management, crisis intervention, and volunteer coordination is highly desirable. This position requires a proactive approach to problem-solving and the ability to work effectively within a multidisciplinary team. Successful candidates will contribute to building a supportive and inclusive environment for the community.
Responsibilities:
Responsibilities:
- Lead and manage a team of community support workers.
- Develop, implement, and monitor individualized support plans.
- Conduct client needs assessments and regular follow-ups.
- Provide counseling and emotional support to clients and their families.
- Facilitate access to community resources and services (e.g., healthcare, housing, employment).
- Collaborate with social workers, healthcare professionals, and other service providers.
- Organize and facilitate community engagement activities and support groups.
- Ensure compliance with all relevant legislation and organizational policies.
- Maintain accurate and confidential client records and documentation.
- Report on service delivery outcomes and identify areas for improvement.
- Handle crisis situations effectively and provide immediate support.
- Recruit, train, and supervise support staff.
- Manage budgets and resources allocated for community programs.
- Advocate for clients' needs within the community and with relevant authorities.
- Promote a positive and empowering service environment.
- Bachelor's degree in Social Work, Psychology, Sociology, or a related field.
- Proven experience in community services, social care, or a similar role.
- Demonstrated leadership and team management experience.
- Excellent interpersonal, communication, and problem-solving skills.
- Knowledge of local community resources and support systems.
- Ability to work independently and as part of a team.
- Proficiency in record-keeping and case management software.
- A genuine passion for helping others and making a positive impact.
- Flexibility to work some evenings and weekends as required.
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