395 Technicians jobs in Vietnam
Technical Support Lead
59000 Pleiku, Gia Lai
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Job Description
Our client is a leading technology solutions provider seeking an experienced Technical Support Lead to manage their customer service and helpdesk operations in Pleiku, Gia Lai, VN . This role is pivotal in ensuring exceptional customer satisfaction by leading a team of support specialists, resolving complex technical issues, and optimizing support processes. You will be responsible for supervising daily helpdesk operations, assigning tickets, and ensuring timely resolution of customer inquiries and technical problems. Developing and implementing service level agreements (SLAs) and key performance indicators (KPIs) to measure and improve team performance is crucial. You will also play a key role in training and mentoring support staff, ensuring they have the necessary technical knowledge and customer service skills. The Technical Support Lead will handle escalated customer issues, provide advanced troubleshooting, and identify recurring problems to implement permanent solutions. This position requires a strong understanding of IT infrastructure, software applications, and troubleshooting methodologies. Experience in managing a helpdesk ticketing system and implementing process improvements is essential. Excellent leadership, communication, and problem-solving skills are paramount for success in this role.
Key Responsibilities:
Key Responsibilities:
- Lead and mentor a team of technical support specialists.
- Oversee daily helpdesk operations and ticket management.
- Resolve escalated customer technical issues.
- Develop and monitor SLAs and KPIs.
- Implement training programs for the support team.
- Identify and address recurring technical problems.
- Maintain and improve support documentation and knowledge bases.
- Ensure high levels of customer satisfaction.
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Minimum of 5 years of experience in technical support or helpdesk management.
- Proven experience in leading and motivating a support team.
- Strong technical knowledge of hardware, software, and networking concepts.
- Experience with helpdesk ticketing systems (e.g., Zendesk, ServiceNow).
- Excellent problem-solving and analytical skills.
- Outstanding customer service and communication abilities.
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Technical Support Specialist
77000 Phan Thiet, Binh Thuan
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Our client is looking for a dedicated and customer-focused Technical Support Specialist to join their growing team in Phan Thiet, Binh Thuan, VN . This role is instrumental in providing timely and effective technical assistance to our diverse customer base, ensuring a positive and seamless user experience with our products and services. You will be the primary point of contact for customers encountering technical issues, diagnosing problems, and guiding them through solutions. This involves troubleshooting software, hardware, and connectivity issues via phone, email, and chat.
Key responsibilities include:
Key responsibilities include:
- Responding to customer inquiries and resolving technical issues efficiently and professionally.
- Diagnosing and troubleshooting software and hardware problems, identifying root causes, and implementing effective solutions.
- Documenting customer interactions, technical issues, and resolutions in our ticketing system.
- Escalating complex issues to senior support staff or relevant departments when necessary.
- Providing clear and concise guidance to customers on product usage and best practices.
- Contributing to the knowledge base by creating and updating support articles and FAQs.
- Gathering customer feedback to identify areas for product and service improvement.
- Maintaining a high level of customer satisfaction through empathetic and proactive support.
- Staying updated on product knowledge and technical advancements.
- Collaborating with the quality assurance team to report bugs and track fixes.
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Technical Support Specialist
30000 Hoa Sơn
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Our client is seeking an experienced Technical Support Specialist to provide exceptional assistance to their user base. This role operates on a hybrid basis, with a mix of remote work and on-site support required at our **Quy Nhon, Binh Dinh, VN** office. You will be responsible for troubleshooting technical issues, responding to user inquiries, and ensuring the smooth operation of software and hardware systems. Key duties include diagnosing and resolving problems related to operating systems, applications, networks, and hardware devices. You will document support interactions, maintain a knowledge base of common issues and solutions, and escalate complex problems to senior support staff or relevant technical teams. The ideal candidate will possess a strong understanding of computer hardware, software, and networking concepts. Excellent communication and customer service skills are essential, as you will be interacting directly with users of varying technical proficiencies. Proficiency in helpdesk ticketing systems and remote support tools is required. Problem-solving abilities and a patient, methodical approach to troubleshooting are crucial. This position demands a proactive individual who can manage their time effectively, prioritize tasks, and work collaboratively within a support team, whether remotely or in the office. If you have a passion for technology and helping people, and are looking for a dynamic role with flexible work arrangements, we encourage you to apply.
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Technical Support Specialist
81000 Bien Hoa, Dong Nai
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Our client is seeking a knowledgeable and customer-focused Technical Support Specialist to assist users with software and hardware issues. This hybrid role offers a blend of remote customer interaction and occasional on-site team collaboration or training. Your primary responsibility will be to provide timely and effective technical assistance to clients, resolving a wide range of IT-related problems. You will handle incoming support requests via phone, email, and chat, troubleshoot technical issues, and guide users through step-by-step solutions. This includes diagnosing and resolving problems with operating systems, applications, networks, and peripheral devices. You will maintain accurate records of support interactions and resolutions in the ticketing system. The ability to clearly explain technical concepts to non-technical users is essential. You will also contribute to the development of knowledge base articles and FAQs to empower users and reduce repeat issues. A key aspect of the role involves collaborating with other IT team members to escalate complex problems and identify recurring issues for systemic fixes. While primarily remote, you may be required to come into the office for team meetings, training sessions, or specific client needs. Strong analytical and problem-solving skills, patience, and excellent communication abilities are crucial. Proficiency in common operating systems and software applications is a must. Certifications such as CompTIA A+ or similar are highly desirable. Join a supportive team environment dedicated to exceptional customer service. This hybrid position supporting clients in Bien Hoa, Dong Nai, VN offers a great opportunity to grow your technical expertise.
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Technical Support Engineer
88000 Phan Thiet, Binh Thuan
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Our client is looking for a highly motivated and technically skilled Technical Support Engineer to join their completely remote customer support team. This role is critical in providing advanced technical assistance to our clients, troubleshooting complex issues, and ensuring customer satisfaction with our software products. You will be a key point of contact for clients experiencing technical difficulties, offering expert guidance and solutions.
Key Responsibilities:
Key Responsibilities:
- Provide tier 2/3 technical support to customers via phone, email, and remote desktop sessions.
- Diagnose, troubleshoot, and resolve complex software and hardware issues reported by customers.
- Analyze customer issues, identify root causes, and implement effective solutions.
- Document technical problems and resolutions in the knowledge base and CRM system.
- Collaborate with development and QA teams to escalate and track bug fixes.
- Create and maintain technical documentation, user guides, and FAQs.
- Proactively identify potential customer issues and provide preventative solutions.
- Manage customer expectations and provide timely updates on issue resolution progress.
- Contribute to the improvement of support processes and tools.
- Participate in training sessions to stay current with product updates and new technologies.
- Proven experience in technical support, preferably in a software or IT services environment.
- Strong understanding of operating systems (Windows, macOS, Linux), networking concepts, and common software applications.
- Experience with remote support tools and ticketing systems (e.g., Zendesk, Jira Service Desk).
- Excellent analytical, problem-solving, and diagnostic skills.
- Exceptional communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users.
- Customer-centric mindset with a passion for helping others.
- Ability to work independently and manage multiple priorities in a fast-paced, remote setting.
- Proficiency in scripting languages like Python or PowerShell is a significant plus.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
- Experience with cloud platforms (AWS, Azure) is advantageous.
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4
Technical Support Engineer
59000 Pleiku, Gia Lai
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Our client is seeking a highly skilled Technical Support Engineer to provide remote, first-class technical assistance to their global customer base. This is a fully remote position, allowing you to leverage your expertise from the comfort of your home office. You will be responsible for diagnosing and resolving complex technical issues related to our software products and services. This role demands exceptional problem-solving skills, in-depth technical knowledge, and outstanding communication abilities. You will engage with customers through various channels, including phone, email, and remote screen-sharing sessions. The ideal candidate will be proficient in troubleshooting operating systems, network configurations, and application-specific problems. You will also contribute to creating and maintaining technical documentation, knowledge base articles, and FAQs to empower customers and support staff. This is a fantastic opportunity to join a growing company and make a significant impact on customer success, working remotely to support users in **Pleiku, Gia Lai, VN** and beyond.
Key Responsibilities:
Key Responsibilities:
- Provide remote technical support to customers, diagnosing and resolving hardware and software issues.
- Utilize remote access tools to troubleshoot and repair customer systems.
- Respond to customer inquiries promptly and professionally via phone, email, and chat.
- Document all support interactions, including troubleshooting steps and resolutions, in a CRM system.
- Escalate complex issues to higher-level support teams or engineering departments when necessary.
- Develop and update knowledge base articles, user guides, and troubleshooting procedures.
- Identify trends in support requests and provide feedback to product development teams.
- Assist in the onboarding and training of new support team members.
- Maintain a high level of customer satisfaction through effective problem-solving and communication.
- Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 3 years of experience in technical support, helpdesk, or a similar IT role.
- Strong knowledge of Windows and macOS operating systems.
- Experience with network protocols (TCP/IP, DNS, DHCP) and troubleshooting.
- Familiarity with cloud computing platforms (AWS, Azure, GCP) is a plus.
- Excellent analytical and problem-solving skills.
- Exceptional communication and interpersonal skills, with the ability to explain technical concepts clearly.
- Proficiency with remote support tools (e.g., TeamViewer, AnyDesk).
- Ability to work independently and manage time effectively in a remote setup.
- Certifications such as CompTIA A+, Network+, or CCNA are advantageous.
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5
Technical Support Specialist
10000 An Thanh
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Our client is looking for a dedicated and skilled Technical Support Specialist to join their expanding customer service team. This is a fully remote position, allowing you to provide essential support from your own workspace. You will be the first line of contact for customers experiencing technical difficulties with our products or services. Your primary responsibilities include troubleshooting issues via phone, email, and chat, diagnosing hardware and software problems, and guiding customers through step-by-step solutions. Maintaining a high level of customer satisfaction by resolving issues efficiently and professionally is paramount. You will be responsible for documenting all support interactions, tracking issues, and escalating complex problems to higher-level support teams when necessary. A strong understanding of common operating systems, software applications, and basic networking concepts is required. Excellent communication and active listening skills are essential, as is the ability to explain technical information in a clear and concise manner to non-technical users. The ideal candidate is patient, empathetic, and possesses a genuine desire to help others. Previous experience in a customer service or technical support role is highly preferred. You should be comfortable working independently, managing your time effectively, and adapting to a variety of technical challenges. We provide comprehensive training on our specific products and systems. This is an excellent opportunity to build a career in customer support, working with a reputable company that values its employees and offers a flexible, remote work environment. Your ability to provide exceptional support will be key to our customer retention and overall success.
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Technical Support Specialist
63000 Phan Thiet, Binh Thuan
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Job Description
Our client, a fast-growing technology company, is seeking a dedicated and knowledgeable Technical Support Specialist to provide exceptional assistance to its global customer base. This is a fully remote position, allowing you to leverage your expertise from the comfort of your home office. You will be responsible for troubleshooting and resolving technical issues related to our client's software products and services. This includes responding to customer inquiries via phone, email, and chat, diagnosing complex problems, and guiding users through step-by-step solutions. A strong understanding of operating systems (Windows, macOS, Linux), network configurations, and common software applications is essential. You will be expected to maintain detailed records of customer interactions, issues, and resolutions in a ticketing system. The ideal candidate will possess excellent communication and problem-solving skills, with the ability to explain technical concepts clearly and concisely to non-technical users. Patience, empathy, and a customer-centric approach are paramount. Experience with remote support tools and knowledge base management is highly beneficial. You will also contribute to improving support documentation and FAQs based on recurring customer issues. This role offers a fantastic opportunity to work with innovative technologies and contribute to customer satisfaction and product improvement. If you have a passion for technology and helping others, we encourage you to apply.
Responsibilities:
Responsibilities:
- Provide first-line technical support to customers via phone, email, and chat.
- Diagnose and resolve hardware, software, and network-related issues.
- Guide users through troubleshooting steps and provide clear instructions.
- Escalate complex issues to senior support teams or engineering when necessary.
- Document all customer interactions, issues, and resolutions accurately in the ticketing system.
- Create and update technical documentation, knowledge base articles, and FAQs.
- Identify trends in customer issues and provide feedback for product improvement.
- Maintain a high level of customer satisfaction through prompt and effective support.
- Assist with user
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7
Technical Support Specialist
44000 Hoang Hoa
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Posted 1 day ago
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Job Description
Our client is seeking a dedicated and customer-focused Technical Support Specialist to join their client service team. You will be the first point of contact for customers experiencing technical issues with our products and services. This role requires strong troubleshooting skills, excellent communication abilities, and a commitment to providing outstanding customer support. You will be responsible for diagnosing problems, providing timely solutions, and ensuring customer satisfaction.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Provide first-level technical support to customers via phone, email, and chat.
- Troubleshoot and diagnose hardware, software, and network issues.
- Guide customers through step-by-step solutions to resolve their technical problems.
- Escalate complex issues to senior support teams or relevant departments when necessary.
- Document all support interactions, resolutions, and feedback in the ticketing system.
- Maintain a high level of customer service and professionalism in all interactions.
- Contribute to the knowledge base by creating and updating support articles and FAQs.
- Identify recurring technical issues and provide feedback to improve product performance and user experience.
- Follow up with customers to ensure their issues have been resolved to their satisfaction.
- Stay updated on product updates and technical specifications.
Qualifications:
- Proven experience in a technical support or helpdesk role.
- Strong knowledge of computer hardware, software applications, operating systems (Windows, macOS), and basic networking concepts.
- Excellent problem-solving and troubleshooting skills.
- Outstanding verbal and written communication skills in English and Vietnamese.
- Ability to explain technical concepts clearly to non-technical users.
- Customer-centric mindset with a passion for helping others.
- Ability to work effectively under pressure and manage multiple tasks simultaneously.
- Experience with CRM or ticketing systems (e.g., Zendesk, ServiceNow).
- High school diploma or equivalent; relevant IT certifications are a plus.
- A proactive approach to identifying and resolving issues.
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8
Technical Support Specialist
440000 Hoang Hoa
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Posted 1 day ago
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Our client is seeking a dedicated and technically proficient Technical Support Specialist to join their growing team in Thanh Hoa. This role requires the ability to provide high-level technical assistance and troubleshooting for a variety of hardware and software issues. You will be the first point of contact for customers seeking help, requiring excellent communication and interpersonal skills to diagnose problems and provide effective solutions. Responsibilities include responding to support tickets, managing customer inquiries via phone, email, and chat, and documenting all technical issues and resolutions. You will also be involved in escalating complex issues to senior technical staff when necessary. The ideal candidate will possess a strong understanding of operating systems, network configurations, and common software applications. Experience with remote desktop support tools is highly desirable. You should have a patient and customer-centric approach, with the ability to explain technical concepts in a clear and concise manner to non-technical users. Key qualifications include proven experience in a customer service or technical support role, excellent problem-solving abilities, and a commitment to delivering exceptional support. You will be expected to maintain high levels of customer satisfaction and contribute to the continuous improvement of support processes. This role is integral to ensuring our clients' customers receive timely and effective assistance, resolving their technical challenges efficiently and professionally within the specified location.
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