694 Tier Ii Support jobs in Vietnam
Customer Support
Hanoi, Hanoi
Công ty Cổ phần Công nghệ Secomus
Posted today
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Job Description
**Mô tả công việc**:
(Mức lương: Thỏa thuận)
**Responsibilities**:
- Respond to customer queries in a timely manner with the utmost professionalism and in accordance with company policies/guidelines
- Accurately and kindly handle complaints and high volume of inquiries from customers through our communication channels
- Effectively work with Product and Marketing teams to keep improving product quality.
- Call customers when needed to solve urgent issues.
- Handle ad-hoc tasks assigned by the Team Manager
**Chức vụ**: Nhân Viên/Chuyên Viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
- Competitive Salary 8-12M + bonus
- Salary review after 06 months
- 12 Official leave days/year (accumulated leave days or transferred payment as requested)
- Health insurance package
- Company annual vacation
- Dancing class, swimming, gym training and other activities sponsored by the company
- Dynamic and fast-developing working environment
- 4h learning per week
- On-job training
**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề
**Yêu cầu công việc**:
- Must be proficient in English (at least 6.5 IELTS), especially Reading and Writing skills
- Have ability to work effectively with Marketing and Product teams
- Have attention to details with great communication skills and patience
- Have ability to troubleshoot and discover answers quickly and effectively
- Demonstrate high degree of integrity and confidentiality
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: Chăm Sóc Khách Hàng
Trung cấp - Nghề
Dưới 1 năm
(Mức lương: Thỏa thuận)
**Responsibilities**:
- Respond to customer queries in a timely manner with the utmost professionalism and in accordance with company policies/guidelines
- Accurately and kindly handle complaints and high volume of inquiries from customers through our communication channels
- Effectively work with Product and Marketing teams to keep improving product quality.
- Call customers when needed to solve urgent issues.
- Handle ad-hoc tasks assigned by the Team Manager
**Chức vụ**: Nhân Viên/Chuyên Viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
- Competitive Salary 8-12M + bonus
- Salary review after 06 months
- 12 Official leave days/year (accumulated leave days or transferred payment as requested)
- Health insurance package
- Company annual vacation
- Dancing class, swimming, gym training and other activities sponsored by the company
- Dynamic and fast-developing working environment
- 4h learning per week
- On-job training
**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề
**Yêu cầu công việc**:
- Must be proficient in English (at least 6.5 IELTS), especially Reading and Writing skills
- Have ability to work effectively with Marketing and Product teams
- Have attention to details with great communication skills and patience
- Have ability to troubleshoot and discover answers quickly and effectively
- Demonstrate high degree of integrity and confidentiality
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: Chăm Sóc Khách Hàng
Trung cấp - Nghề
Dưới 1 năm
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0
Customer Support Specialist
700000 My Tho, Tien Giang
WhatJobs
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Our client is seeking a dedicated and empathetic Customer Support Specialist to join their team. This hybrid role offers a balance of in-office collaboration and remote flexibility, allowing you to provide exceptional service to our customers from our **My Tho, Tien Giang, VN** hub. As a first point of contact, you will be responsible for addressing customer inquiries, resolving issues, and ensuring a positive customer experience across various communication channels, including phone, email, and chat. Your primary goal will be to build and maintain strong customer relationships by providing accurate, efficient, and friendly support. Key responsibilities include: responding to customer queries and complaints in a timely and professional manner; troubleshooting and resolving technical issues or product-related problems; guiding customers through product features and functionalities; escalating complex issues to appropriate departments; documenting customer interactions and resolutions in the CRM system; and identifying opportunities to improve customer satisfaction and retention. The ideal candidate will possess excellent communication and interpersonal skills, with a patient and positive attitude. Previous experience in customer service or a related field is advantageous. Proficiency in CRM software and a basic understanding of troubleshooting methodologies are required. Strong organizational skills and the ability to manage multiple tasks simultaneously are essential for success in this role. You will be part of a supportive team environment, contributing to a seamless customer journey and reinforcing our client's reputation for outstanding service. This role requires adaptability and a commitment to delivering high-quality support, whether working from home or in the office.
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1
Customer Support Specialist
720000 My Tho, Tien Giang
WhatJobs
Posted today
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Job Description
Our client is looking for a dedicated and empathetic Customer Support Specialist to provide exceptional assistance to their valued customers. This role, based in My Tho, Tien Giang, VN , is vital in ensuring customer satisfaction and resolving inquiries efficiently. You will be the first point of contact for customers seeking assistance via phone, email, or chat, addressing their questions, concerns, and technical issues with professionalism and care. The ideal candidate will possess outstanding communication and active listening skills, coupled with a patient and positive attitude. Responsibilities include troubleshooting common customer problems, providing clear and concise solutions, escalating complex issues to the appropriate departments, and documenting all customer interactions accurately in the CRM system. You will also be responsible for educating customers on product features and benefits and gathering customer feedback to help improve services. A strong understanding of customer service principles and a genuine desire to help others are essential. Previous experience in a customer service or helpdesk role is highly preferred, as is familiarity with customer relationship management (CRM) software. This is an excellent opportunity to grow within a supportive team environment in My Tho, Tien Giang, VN . If you are a problem-solver with a passion for delivering outstanding customer experiences, we encourage you to apply.
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2
Customer Support Specialist
90000 Can Tho , Can Tho
WhatJobs
Posted today
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Job Description
Our client, a leading e-commerce platform, is seeking a diligent and customer-focused Customer Support Specialist to join their team in Can Tho, Can Tho . This role is essential for ensuring customer satisfaction by providing timely and effective assistance across various support channels, including phone, email, and live chat. The ideal candidate will possess excellent communication skills, a patient and empathetic demeanor, and a passion for helping others. Responsibilities include resolving customer inquiries and issues, processing orders and returns, troubleshooting technical problems, providing product information, and escalating complex cases to appropriate departments. You will be expected to maintain accurate records of customer interactions and contribute to the improvement of customer service processes and knowledge base. This is a great opportunity for individuals looking to build a career in customer service within a dynamic and growing company. We are looking for team players who are detail-oriented, reliable, and committed to delivering a positive customer experience. The ability to multitask, manage time effectively, and adapt to changing customer needs is crucial. The role requires a strong understanding of customer service principles and a commitment to upholding the company's brand reputation. The successful candidate will be a problem-solver, adept at de-escalating situations and finding satisfactory resolutions for customers. Training will be provided on specific products and systems.
Key Responsibilities:
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat.
- Resolve customer issues and complaints efficiently.
- Process orders, returns, and exchanges.
- Provide product information and technical assistance.
- Escalate complex issues to senior support staff or relevant departments.
- Maintain accurate customer records and interaction logs.
- Contribute to the development of FAQs and knowledge base articles.
- Identify trends in customer issues to suggest process improvements.
- Strive for first-contact resolution and high customer satisfaction.
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3
Customer Support Lead
61000 Bien Hoa, Dong Nai
WhatJobs
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Job Description
Our client is looking for a motivated and experienced Customer Support Lead to manage and guide their customer service team. This role is crucial for ensuring exceptional customer experiences and maintaining high levels of customer satisfaction. You will be responsible for leading a team of customer support representatives, providing training, coaching, and performance feedback. Key duties include handling escalated customer inquiries and issues, developing and implementing customer support policies and procedures, and analyzing customer feedback to identify areas for improvement. You will also be responsible for managing the customer support queue, ensuring timely responses and resolutions. The ideal candidate will have a strong background in customer service, with excellent communication, interpersonal, and problem-solving skills. Experience in managing a customer support team, preferably in a remote or hybrid environment, is highly desirable. Proficiency in customer relationship management (CRM) software and ticketing systems is essential. We are seeking a proactive, empathetic, and results-oriented individual who can inspire their team and champion customer needs. This position offers a flexible, remote work arrangement. Join us to make a significant impact on our customer loyalty and brand reputation.
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4
Customer Support Specialist
700000 An Thanh
WhatJobs
Posted today
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Job Description
Ho Chi Minh City, Ho Chi Minh, VN
Our client is seeking a dedicated Customer Support Specialist to join their team in Ho Chi Minh City, Ho Chi Minh, VN . This role offers a hybrid work arrangement, combining the flexibility of remote work with essential in-office collaboration. You will be the primary point of contact for customers, providing timely and effective solutions to their inquiries and issues. The ideal candidate is a patient, empathetic communicator with a passion for delivering exceptional customer experiences.
Responsibilities:
Qualifications:
Our client is seeking a dedicated Customer Support Specialist to join their team in Ho Chi Minh City, Ho Chi Minh, VN . This role offers a hybrid work arrangement, combining the flexibility of remote work with essential in-office collaboration. You will be the primary point of contact for customers, providing timely and effective solutions to their inquiries and issues. The ideal candidate is a patient, empathetic communicator with a passion for delivering exceptional customer experiences.
Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
- Troubleshoot and resolve customer issues, escalating complex problems to the appropriate teams when necessary.
- Provide accurate information about products, services, and policies.
- Maintain detailed records of customer interactions, transactions, comments, and complaints.
- Identify and suggest improvements to customer service processes and policies.
- Build and maintain strong relationships with customers through exceptional service.
- Process orders, forms, applications, and requests.
- Stay up-to-date with product knowledge and company updates.
- Collaborate with internal teams to ensure customer satisfaction.
- Gather customer feedback and share insights with the relevant departments.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Proven customer support experience or experience as a client service representative.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency in MS Office and customer relationship management (CRM) software.
- Ability to multi-task, prioritize, and manage time effectively.
- Patience and empathy when dealing with customer issues.
- Ability to work independently and as part of a team.
- Must be available to work a hybrid schedule, requiring attendance in the Ho Chi Minh City office on designated days.
- Fluency in Vietnamese is required; English proficiency is a plus.
This advertiser has chosen not to accept applicants from your region.
5
Customer Support Specialist
60000 Hoi An
WhatJobs
Posted today
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Job Description
Our client is seeking a dedicated and empathetic Customer Support Specialist to join their remote-first team. This position is fully remote, allowing you to provide exceptional service from the comfort of your home. You will be the primary point of contact for customers, addressing inquiries, resolving issues, and ensuring a positive customer experience.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Troubleshoot and resolve customer issues, providing clear and concise solutions.
- Educate customers on product features, services, and policies.
- Escalate complex issues to appropriate departments or senior support staff when necessary.
- Maintain accurate and detailed records of customer interactions and transactions in the CRM system.
- Identify trends in customer inquiries and provide feedback to the product and development teams to improve services.
- Proactively engage with customers to ensure satisfaction and build strong relationships.
- Contribute to the development and maintenance of support documentation and FAQs.
- Achieve and exceed key performance indicators (KPIs) related to customer satisfaction, response time, and resolution rates.
- Participate in ongoing training to stay up-to-date with product knowledge and support best practices.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Proven customer support experience or experience in a client-facing role.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Proficiency with CRM software and helpdesk systems.
- Ability to empathize with customers and remain calm under pressure.
- Self-motivated and able to work independently with minimal supervision in a remote setting.
- Strong organizational and time management skills.
- A reliable internet connection and a dedicated workspace conducive to a professional remote work environment.
- Previous experience in a remote customer service role is a plus.
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6
Customer Support Specialist
80000 Haiphong , Haiphong
WhatJobs
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Job Description
Our client is looking for a dedicated and customer-centric Customer Support Specialist to join their growing team in **Haiphong, Hai Phong, VN**. In this role, you will be the primary point of contact for customers, providing exceptional service and resolving inquiries efficiently and professionally. You will handle a variety of customer interactions across multiple channels, including phone, email, and live chat. Your main responsibilities will include troubleshooting customer issues, guiding them through product features and functionalities, processing service requests, and escalating complex problems to appropriate departments. The ideal candidate will possess excellent communication and interpersonal skills, a patient and empathetic demeanor, and a strong commitment to customer satisfaction. You should be adept at active listening, problem-solving, and conveying technical information clearly to non-technical users. This role is essential in building and maintaining strong customer relationships and ensuring a positive customer experience. A proactive approach to identifying and addressing potential customer issues is highly valued. You will be part of a supportive team environment that encourages continuous learning and professional development.
Key Responsibilities:
Key Responsibilities:
- Respond to customer inquiries and resolve issues via phone, email, and chat in a timely and professional manner.
- Provide product information, technical assistance, and guidance to customers.
- Troubleshoot and diagnose customer problems, escalating complex issues to higher-level support when necessary.
- Document all customer interactions and resolutions accurately in the CRM system.
- Identify and report trends in customer inquiries and feedback to help improve products and services.
- Maintain a high level of customer satisfaction by delivering excellent service.
- Adhere to company policies and procedures, ensuring data privacy and security.
- Participate in training sessions to stay updated on product knowledge and support procedures.
- High school diploma or equivalent; associate's or bachelor's degree is a plus.
- Proven experience in customer service or a similar role.
- Excellent verbal and written communication skills.
- Strong problem-solving and critical-thinking abilities.
- Proficiency in using CRM software and customer support tools.
- Ability to remain calm and professional under pressure.
- Customer-focused mindset with a passion for helping others.
- Good listening skills and patience.
This advertiser has chosen not to accept applicants from your region.
7
Customer Support Specialist
97000 Long Xuyen, An Giang
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a motivated and customer-focused Customer Support Specialist to join their team based in Long Xuyen, An Giang, VN . This role is integral to providing exceptional customer service and resolving client inquiries efficiently and professionally. As a Customer Support Specialist, you will be the primary point of contact for customers, addressing their needs via phone, email, and potentially in-person. Responsibilities include handling customer complaints, providing product information, processing orders, and troubleshooting technical issues. You will be expected to maintain a high level of customer satisfaction by delivering timely and accurate solutions. This role requires excellent communication and interpersonal skills, a patient demeanor, and the ability to empathize with customer concerns. You should be adept at problem-solving and possess a thorough understanding of the company's products and services. The ideal candidate will be organized, detail-oriented, and able to manage multiple tasks simultaneously in a busy environment. A strong command of the Vietnamese language is essential, and proficiency in English is a significant advantage. While prior experience in customer service is beneficial, our client is willing to train enthusiastic individuals with the right attitude and aptitude. You will work closely with other departments to escalate complex issues and ensure a seamless customer experience. This is an excellent opportunity to build a career in customer service within a supportive and growing company.
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide accurate information about products, services, and policies.
- Resolve customer complaints and issues, escalating when necessary.
- Process customer orders and returns efficiently.
- Troubleshoot and resolve basic technical issues.
- Maintain customer records and update account information.
- Identify opportunities to improve the customer experience.
- Collaborate with internal teams to ensure customer satisfaction.
- Adhere to company standards for customer service and communication.
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8
Customer Support Representative
440000 Hoang Hoa
WhatJobs
Posted today
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Job Description
Our client is seeking a friendly and efficient Customer Support Representative to join our dedicated team. This hybrid role requires you to be available for both remote work and occasional in-office presence. You will be the first point of contact for customers, providing exceptional support via phone, email, and chat. Your primary responsibilities include resolving customer inquiries, troubleshooting issues, processing orders or returns, and providing information about our products and services. You will strive to ensure a positive customer experience by offering timely, accurate, and polite assistance. Building rapport with customers and going the extra mile to meet their needs is essential.
Responsibilities:
Qualifications:
Responsibilities:
- Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.
- Provide accurate information about products, services, and company policies.
- Troubleshoot and resolve customer issues, complaints, and technical problems.
- Process customer orders, returns, and exchanges efficiently.
- Maintain detailed records of customer interactions and transactions in the CRM system.
- Escalate complex issues to appropriate departments when necessary.
- Gather customer feedback and report common issues or trends to management.
- Assist with customer onboarding and provide basic product guidance.
- Adhere to company quality standards and service level agreements.
- Collaborate with team members to share best practices and improve customer service processes.
Qualifications:
- High school diploma or equivalent; associate's degree preferred.
- Previous experience in customer service or a related field is a strong asset.
- Excellent communication, listening, and problem-solving skills.
- Proficiency in using computers, CRM software, and various communication platforms.
- Ability to remain calm and professional under pressure.
- Strong organizational skills and attention to detail.
- Ability to work both independently and as part of a team.
- Adaptable to a hybrid work environment, with willingness to attend in-office meetings as required.
- A genuine desire to help customers and provide a positive experience.
- Basic technical aptitude for troubleshooting software or hardware issues is beneficial.
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