144 Tour Guide jobs in Vietnam
Tour Guide Coordinator
600000 Pleiku, Gia Lai
WhatJobs
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Our client is seeking a highly organized and communicative Tour Guide Coordinator to manage and support our team of tour guides in Vung Tau, Ba Ria–Vung Tau, VN . This role is crucial for ensuring exceptional guest experiences and seamless tour operations. The ideal candidate will have a passion for travel and tourism, excellent interpersonal skills, and a proven ability to manage schedules, resources, and logistics effectively. You will be responsible for recruiting, training, and managing freelance tour guides, developing tour itineraries, coordinating group bookings, and ensuring all guides are well-equipped and informed. This position involves constant communication with guides, customers, and management to address any issues or special requests. You will also be responsible for monitoring tour feedback, ensuring quality standards are met, and managing the assignment of guides to various tours. The ability to work under pressure, solve problems creatively, and maintain a positive attitude is essential. Our client offers a competitive compensation package and the opportunity to be part of a vibrant tourism industry. This is an excellent role for someone with experience in tour operations or coordination who enjoys working with people and ensuring memorable travel experiences.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Recruit, train, and manage a team of freelance tour guides.
- Develop and refine tour itineraries and routes.
- Coordinate tour schedules and guide assignments.
- Manage group bookings and customer inquiries.
- Ensure guides are properly briefed and equipped for tours.
- Monitor tour quality and collect customer feedback.
- Address and resolve any issues or complaints during tours.
- Maintain communication channels with guides and stakeholders.
- Assist with marketing and promotion of tour packages.
- Ensure compliance with safety regulations and company policies.
Qualifications:
- High school diploma or equivalent; Bachelor's degree in Tourism, Hospitality, or a related field is a plus.
- Minimum of 3 years of experience in tour operations, guide management, or a related role in the tourism industry.
- Excellent organizational and scheduling skills.
- Strong communication, interpersonal, and customer service skills.
- Proficiency in booking systems and office software.
- Ability to work effectively with a diverse team of guides.
- Problem-solving skills and the ability to remain calm under pressure.
- Knowledge of local attractions and history in Vung Tau, Ba Ria–Vung Tau, VN is highly desirable.
- Flexibility to work evenings and weekends as needed.
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Outdoor Adventure Tour Guide
55000 Hoa Sơn
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WhatJobs is looking for an enthusiastic and experienced Outdoor Adventure Tour Guide to lead exhilarating excursions. This is a fully remote position, focused on remote planning, logistics coordination, and virtual client engagement, with potential for field-based leadership opportunities. You will be responsible for designing and delivering memorable outdoor experiences for clients, ensuring their safety, enjoyment, and education about the local environment and culture. Your duties will include pre-trip planning, risk assessment, equipment preparation, and guiding participants through various activities such as hiking, trekking, camping, and possibly water sports. A deep knowledge of the local geography, flora, and fauna is crucial.
You will also be responsible for providing clear instructions, managing group dynamics, and responding effectively to any unforeseen circumstances. Excellent communication, leadership, and problem-solving skills are essential. First aid and CPR certification are required. The ability to engage clients with captivating storytelling and relevant information will enhance the overall experience. This role requires a passion for the outdoors, a strong sense of responsibility, and the ability to work independently. You will coordinate with clients remotely to understand their needs and preferences, plan tailored itineraries, and ensure all logistical aspects are covered. Successful candidates will have a proven track record in outdoor guiding or a related field. Join us in showcasing the natural beauty and adventure potential of Quy Nhon, Binh Dinh, VN to a wider audience through expertly curated and safely executed experiences, all managed with a flexible, remote-first approach.
You will also be responsible for providing clear instructions, managing group dynamics, and responding effectively to any unforeseen circumstances. Excellent communication, leadership, and problem-solving skills are essential. First aid and CPR certification are required. The ability to engage clients with captivating storytelling and relevant information will enhance the overall experience. This role requires a passion for the outdoors, a strong sense of responsibility, and the ability to work independently. You will coordinate with clients remotely to understand their needs and preferences, plan tailored itineraries, and ensure all logistical aspects are covered. Successful candidates will have a proven track record in outdoor guiding or a related field. Join us in showcasing the natural beauty and adventure potential of Quy Nhon, Binh Dinh, VN to a wider audience through expertly curated and safely executed experiences, all managed with a flexible, remote-first approach.
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Remote Adventure Tour Guide Lead
300000 Haiphong , Haiphong
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Our client is seeking an experienced and energetic Remote Adventure Tour Guide Lead to spearhead their virtual adventure experiences. This role is ideal for a seasoned outdoor enthusiast with strong leadership skills and a passion for delivering engaging online content related to leisure and sports activities. You will be responsible for designing and executing exciting virtual tours and interactive workshops, catering to a global audience interested in adventure sports and recreational activities. Your duties will include developing compelling narratives for virtual expeditions, leading live online sessions, and fostering a vibrant community around shared adventurous interests. This is a fully remote position, requiring you to be self-motivated, organized, and adept at using digital platforms for communication and content delivery. You will work closely with our marketing and content teams to ensure the highest quality of engagement and product delivery. The ideal candidate will have a proven track record in guiding tours, teaching sports, or creating engaging content in the adventure tourism sector. Excellent public speaking and storytelling abilities are essential, as you will be the face of our virtual adventures. You will need to be creative, adaptable, and capable of thinking on your feet to handle spontaneous questions and interactions during live sessions. Responsibilities will also include training and coordinating a team of freelance virtual guides, ensuring consistent quality and adherence to brand standards. Performance monitoring and feedback provision to the guide team will be crucial. You will contribute to the development of new virtual tour concepts and continuously seek innovative ways to enhance the participant experience. A strong understanding of various adventure sports, outdoor activities, and travel destinations is highly desirable. This role offers a unique opportunity to leverage your passion for adventure and connect with enthusiasts worldwide from the comfort of your home. You will be instrumental in shaping our client's innovative approach to adventure tourism in the digital age. The ability to inspire and motivate others through engaging online interactions is key to success in this role. We are looking for a charismatic individual who can bring the thrill of adventure directly to our customers, wherever they may be.
Responsibilities:
Responsibilities:
- Design and lead engaging virtual adventure tours and workshops.
- Develop captivating narratives and content for online experiences.
- Conduct live online sessions, interacting with participants in real-time.
- Train, manage, and mentor a team of virtual tour guides.
- Ensure consistent quality and brand representation across all virtual activities.
- Collaborate with marketing teams to promote virtual offerings.
- Gather participant feedback and implement improvements.
- Stay updated on adventure sports trends and destinations.
- Manage scheduling and logistics for virtual events.
- Foster a sense of community among virtual participants.
- Proven experience in adventure tourism, tour guiding, or outdoor education.
- Strong leadership and team management skills.
- Excellent public speaking, storytelling, and presentation abilities.
- Proficiency with video conferencing and live streaming platforms.
- Passion for a wide range of adventure sports and outdoor activities.
- Creative and innovative mindset for developing engaging online content.
- Excellent communication and interpersonal skills.
- Ability to work independently and manage time effectively in a remote setting.
- Experience in content creation or digital marketing is a plus.
- Bachelor's degree in a relevant field (e.g., Hospitality, Recreation, Tourism) or equivalent experience.
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2
Remote Senior Tour Guide & Experi...
90000 Long Xuyen, An Giang
WhatJobs
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Our client, a leading travel and tourism company, is seeking a creative and engaging Remote Senior Tour Guide & Experience Designer to conceptualize and develop unique travel experiences, with a focus on the vibrant region surrounding Long Xuyen, An Giang, VN . This role is ideal for individuals passionate about storytelling, cultural immersion, and crafting unforgettable journeys. As a remote team member, you will leverage your deep knowledge of local culture, history, and attractions to design innovative tour itineraries and interactive experiences. The ideal candidate will have a proven ability to craft compelling narratives, manage logistics, and ensure exceptional client satisfaction. Your responsibilities will include researching and identifying unique points of interest, developing engaging tour scripts and activities, and collaborating with local partners to secure resources and services. You will also be involved in testing and refining new experiences, gathering feedback, and incorporating improvements to enhance the overall traveler journey. A key aspect of this role is ensuring that each experience is authentic, educational, and deeply immersive. The successful applicant will possess excellent communication and interpersonal skills, creativity, and a strong understanding of the tourism industry. This is an exceptional opportunity to shape memorable travel adventures from a remote location. Proficiency in digital content creation and virtual presentation tools is advantageous. You should be adept at independent work, highly organized, and possess a genuine enthusiasm for sharing cultural heritage and natural beauty. Your ability to think outside the box and design experiences that resonate with a diverse range of travelers will be critical.
Responsibilities:
Responsibilities:
- Design and develop innovative and culturally immersive tour itineraries and experiences.
- Conduct thorough research on local history, culture, attractions, and hidden gems.
- Craft engaging narratives and storytelling elements for tours.
- Develop interactive activities and participant engagement strategies.
- Collaborate with local guides, vendors, and partners to ensure seamless execution.
- Create detailed operational plans and logistical arrangements for experiences.
- Test and refine new tour concepts, gathering feedback for improvements.
- Ensure all experiences meet high standards of safety, quality, and authenticity.
- Contribute to marketing materials and descriptions for new travel products.
- Stay updated on travel trends and competitor offerings.
- Extensive knowledge of Vietnamese culture, history, and local attractions, particularly in the Mekong Delta region.
- Proven experience in tour guiding, travel planning, or experience design.
- Excellent storytelling, communication, and presentation skills.
- Creative thinking and ability to design unique, engaging experiences.
- Strong organizational and logistical planning abilities.
- Ability to work independently and collaboratively in a remote setting.
- Proficiency in research and content creation tools.
- Passion for travel and a deep understanding of customer needs.
- Flexibility to adapt to evolving project requirements.
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3
Customer Service Representative
670000 Nha Trang, Khanh Hoa
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Our client is looking for enthusiastic and customer-focused Customer Service Representatives to join their team. This fully remote, part-time position is perfect for individuals who excel at providing exceptional support and building positive customer relationships.
Responsibilities:
Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide accurate information about products, services, and company policies.
- Troubleshoot and resolve customer issues, complaints, and requests efficiently.
- Process orders, returns, and exchanges according to established procedures.
- Document customer interactions, transactions, comments, and actions taken in the CRM system.
- Identify and escalate priority issues to the appropriate internal teams.
- Maintain a high level of product knowledge to effectively assist customers.
- Follow communication scripts and company guidelines when handling customer interactions.
- Strive to achieve and exceed performance metrics, such as customer satisfaction scores and response times.
- Gather customer feedback and share it with the relevant departments for service improvement.
- Assist in maintaining customer records and updating information.
- Build rapport and trust with customers through friendly and engaging communication.
- Handle customer escalations appropriately and escalate to a supervisor when necessary.
- Contribute to team goals and support colleagues.
- Stay updated on new products, services, and company policies.
- Proactively offer solutions and support to enhance the customer experience.
- Manage multiple communication channels simultaneously.
- Ensure confidentiality of customer information.
- Participate in training sessions and team meetings.
- Provide first-level technical support for common issues.
- Previous experience in a customer service or call center environment is highly preferred.
- Excellent verbal and written communication skills in Vietnamese and English.
- Strong interpersonal skills with the ability to build rapport with customers.
- Proficiency in using computers and navigating multiple software applications.
- Basic understanding of CRM systems and helpdesk software is a plus.
- Ability to multitask, prioritize, and manage time effectively in a remote setting.
- A patient, empathetic, and customer-centric attitude.
- High school diploma or equivalent.
- Reliable internet connection and a quiet workspace are required for this remote position.
- Adaptability to learn new processes and product information quickly.
- A positive attitude and a team-player mentality.
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4
Customer Service Representative
40000 Hoang Hoa
WhatJobs
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We are seeking a friendly and professional Customer Service Representative to join our team, providing exceptional support to our valued customers. This role is fully remote, allowing you to work comfortably from your home office. You will be responsible for handling customer inquiries via phone, email, and chat, resolving issues promptly and effectively, and providing information about our products and services. Key duties include addressing customer complaints, processing orders or returns, and maintaining accurate customer records in our CRM system. You will need to develop a thorough understanding of our offerings to assist customers with their needs. The ideal candidate possesses outstanding communication and interpersonal skills, a patient and empathetic demeanor, and a strong ability to multitask and manage time efficiently. Previous experience in customer service or a related field is beneficial. You should be proficient with computers and comfortable navigating various software applications. A reliable internet connection and a quiet workspace are essential for this remote position. We are looking for individuals who are dedicated to providing a positive customer experience and contributing to team success. This role offers a supportive team environment, comprehensive training, and opportunities for career advancement within the company. If you are passionate about helping people and thrive in a dynamic customer-focused role, we encourage you to apply for this exciting remote opportunity.
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5
Customer Service Representative
090000 My Tho, Tien Giang
WhatJobs
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Our client is seeking a friendly, patient, and highly organized Customer Service Representative to join their team serving customers in My Tho . This is a hybrid position, requiring some on-site presence for training and team meetings, with the flexibility for remote work for day-to-day customer interactions. You will be the primary point of contact for customers, handling inquiries, resolving issues, and providing information about products and services through various channels, including phone, email, and chat. The ideal candidate will have exceptional communication skills, a positive attitude, and a strong commitment to delivering outstanding customer experiences. Key responsibilities include accurately documenting customer interactions, escalating complex issues when necessary, processing orders or requests, and providing general support to ensure customer satisfaction. You must be proficient in using customer relationship management (CRM) software and other relevant tools. Strong problem-solving abilities and the capacity to handle high call volumes or multiple chat sessions efficiently are crucial. You will work collaboratively with internal teams to ensure seamless customer support. Training will be provided on specific products and services, as well as on company protocols for handling customer interactions. This role requires adaptability and the ability to manage your workload effectively in both on-site and remote environments.
Responsibilities:
Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide information about products, services, and company policies.
- Resolve customer complaints and issues effectively and efficiently.
- Process orders, forms, and applications accurately.
- Escalate unresolved issues to the appropriate department or supervisor.
- Maintain customer records and update
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Customer Service Representative
10000 An Cu, An Giang
WhatJobs
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Our client is seeking a dedicated and empathetic Customer Service Representative to join their fully remote support team. In this role, you will be the primary point of contact for customers, providing exceptional service and resolving inquiries through various communication channels. This position is 100% remote, allowing you to contribute to our success from the comfort of your home office. Responsibilities include answering customer questions about products and services, troubleshooting technical issues, processing orders and returns, documenting customer interactions, and escalating complex issues to the appropriate departments. We are looking for individuals with excellent communication skills, a friendly demeanor, and a strong desire to help customers. Previous experience in customer service or a call center environment is highly preferred. Proficiency in using CRM software and standard office applications is required. You must possess strong active listening skills and the ability to de-escalate tense situations effectively. This role demands patience, resilience, and a commitment to providing a positive customer experience. You will need a reliable internet connection and a quiet workspace to ensure uninterrupted service delivery. We offer comprehensive training to ensure you are well-equipped to handle customer inquiries. This is a great opportunity to build a career in customer support with a reputable company that values its employees and fosters a supportive remote work environment. Join a team that is committed to customer satisfaction and continuous improvement. Your role is vital in maintaining strong customer relationships and enhancing brand loyalty.
Responsibilities:
Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide information about products and services, including features, benefits, and pricing.
- Troubleshoot and resolve customer issues, complaints, and technical problems.
- Process orders, returns, and exchanges according to company policies.
- Document all customer interactions and resolutions in the CRM system.
- Escalate complex issues to supervisors or specialized teams when necessary.
- Identify opportunities to improve the customer experience and provide feedback.
- Maintain a high level of product knowledge and service expertise.
- Adhere to service level agreements (SLAs) and key performance indicators (KPIs).
- Contribute to a positive and collaborative remote team environment.
- High school diploma or equivalent required; Associate's or Bachelor's degree is a plus.
- Proven experience in customer service or a related role.
- Excellent verbal and written communication skills in English.
- Strong listening and problem-solving abilities.
- Proficiency with CRM software and Microsoft Office Suite.
- Ability to multitask and manage time effectively in a remote setting.
- Patient, empathetic, and customer-focused attitude.
- Ability to work independently and as part of a remote team.
- Reliable internet connection and a dedicated home workspace.
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7
Customer Service Lead
320000 Thai Binh , Thai Binh
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Our client is looking for an experienced and motivated Customer Service Lead to manage their remote support team in **Thai Binh, Thai Binh, VN**. This role requires strong leadership qualities and a commitment to delivering exceptional customer experiences. You will be responsible for overseeing the daily operations of the customer service department, managing a team of support representatives, and ensuring that all customer inquiries are handled promptly and professionally. Key responsibilities include training and coaching team members, monitoring performance metrics, implementing quality assurance processes, and developing strategies to improve customer satisfaction. You will also handle escalated customer issues and work to resolve them effectively. The ideal candidate will have a proven track record in customer service management, excellent communication and interpersonal skills, and a passion for leading and developing teams. Proficiency in CRM software and other customer service tools is essential. This is a fully remote position, so strong self-management and the ability to foster a positive team culture virtually are critical. A Bachelor's degree in Business Administration or a related field is preferred, along with several years of relevant experience.
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Customer Service Representative
520000 An Thanh
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Our client is seeking a friendly and professional Customer Service Representative to join their team in Vung Tau, Ba Ria–Vung Tau, VN . In this role, you will be the first point of contact for customers, providing exceptional support and ensuring a positive experience with our services. You will handle inquiries via phone, email, and potentially in-person, addressing customer needs, resolving issues, and providing information about our products and services. The ideal candidate possesses excellent communication skills, a patient demeanor, and a genuine desire to help people. You should be adept at problem-solving and able to effectively de-escalate situations when necessary. This role requires strong organizational skills to manage customer interactions and follow up on requests efficiently. You will work within a supportive team environment, contributing to customer satisfaction and retention goals. Responsibilities:
- Respond to customer inquiries via phone, email, and other communication channels.
- Provide information about products, services, and policies.
- Troubleshoot and resolve customer issues and complaints in a timely and professional manner.
- Process customer orders, forms, applications, and requests.
- Maintain accurate customer records and update databases.
- Escalate complex issues to appropriate departments or supervisors.
- Follow up with customers to ensure satisfaction.
- Identify opportunities to improve customer service processes.
- Adhere to company policies and procedures.
- Achieve individual and team customer service targets.
- Provide feedback to management on customer needs and concerns.
- Maintain a positive and empathetic attitude towards customers.
- High school diploma or equivalent; some college coursework preferred.
- Proven experience in customer service or a related role.
- Excellent verbal and written communication skills.
- Strong listening and problem-solving skills.
- Ability to remain calm and professional under pressure.
- Proficiency in using computers and basic software applications.
- Familiarity with CRM systems is a plus.
- Ability to work collaboratively in a team environment.
- Adaptability and willingness to learn new products and services.
- Punctual and reliable with a strong work ethic.
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