12 Training Specialist jobs in Vietnam

Service Excellence and Training Specialist

Ho Chi Minh City Mouser Electronics

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The Service Excellence & Training Team provides quality assurance, detailed guidance, coaching, and training on sales processes, programs and systems in a manner which ensures total quality and exceptional customer service.

ACCOUNTABILITIES & ESSENTIAL FUNCTIONS
- Team player and role model who motivates teams to provide excellent customer service.
- Assists with development of customer service strategies and inspires positive change in others.
- Coaches, and assists customer service staff with determining customer needs and providing customer service beyond customer initiated requests.
- Responsible for editing, updating, and suggesting improvements to customer service processes and procedures. Works directly with Customer Service Management to help with monitoring and enhancing service excellence.
- Provides feedback to management for trends on training needs, process improvements and performance management
- Uses good judgment and analyzes the impact of decisions and responses before execution.
- Delivers training in variety of formats: presenting to class, one on one, or via electronic communication
- Confidential and trustworthy

SKILLS & CERTIFICATIONS
- Desire, personality, and ability to interact directly with Internal and External customers and other business associates
- Strong teaching, analytical, problem solving, negotiation, time management, and organizational skills
- Ability to effectively manage projects, analyze training needs, processes and systems and make recommendations for improvement
- Excellent communication and presentation skills, verbal and non-verbal, with all levels of individuals and groups, including in a telephone environment
- Fluent verbal and written in local language and English. Additional languages would be a plus.
- Demonstrates a positive attitude toward self and others
- PC experience in a Microsoft Windows environment, proficient with MS Office and other software.
- Detailed and thorough in work habits with multi-tasking ability

JOB LEVELS
Service Excellence & Training Specialist I
- Exhibits the desire to provide excellent service.
- Supports with development of results-oriented customer service
- Works under close supervision.
- Exhibits desire and ability to advance.

**Requirements**:

- Bachelor’s Degree in business, Customer Service, or related field.

Service Excellence & Training Specialist II
- Performs the job’s tasks independently per defined procedures or guidelines and adheres to Mouser standards.
- Self-motivated and results oriented.
- Effective performance independently or as part of a team.

**Requirements**:

- Consistently meets or exceed Service Excellence & Training Specialist II performance requirements.

Category: Sales/Customer Service

Mouser is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
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Remote Instructional Design Specialist

65000 Nha Trang, Khanh Hoa WhatJobs

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full-time
Our client is seeking a talented and creative Remote Instructional Design Specialist to develop engaging and effective online learning experiences. This role is entirely remote, allowing you to contribute from any location. You will be responsible for designing and developing e-learning courses, training materials, and educational content for diverse audiences. This includes applying adult learning principles and instructional design models (e.g., ADDIE, SAM) to create a variety of learning assets, such as interactive modules, videos, assessments, and job aids. Collaboration with subject matter experts (SMEs) and stakeholders across various departments is key to ensuring content accuracy and relevance. You will utilize various authoring tools (e.g., Articulate Storyline, Adobe Captivate) and multimedia technologies to produce high-quality learning solutions. Responsibilities include writing clear learning objectives, storyboarding content, and developing assessments that measure learning outcomes. A strong understanding of user experience (UX) design principles as applied to learning is essential. You will also manage multiple projects simultaneously, adhering to deadlines and quality standards. The ability to provide constructive feedback and iterate on designs based on pilot testing and stakeholder input is vital. We are looking for individuals with a passion for education and a proven track record of creating impactful learning experiences in a virtual environment. Excellent written and verbal communication skills are a must for this remote-first position. Join our client's dynamic team and help shape the future of online education.
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Learning & Development Intern

Ho Chi Minh City DEK Technologies

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By joining our team, you will get instruction from L&D Team and contribute to the success o all training activities:

- Support team in all training activities, such as logistics preparation, trainee/trainer support, training registration, and feedback.
- Support team to maintain trainees' learning progress and history.
- Search external trainers, training agencies for Softs skill training, Leadership Training
- Search assessment tool, game-based learning tool that can improve learner engagement for online training

**Requirements**:

- Undergraduated/graduated at University in the fields of Human Resources Management, Business Administration or relevant major.
- Passionate about building a career in learning and development (L&D)
- Can arrange to join the internship 4 days per week at least
- Good spoken & written English
- MS Office (Word, Excel, Powerpoint)
- Basic design skills (canva) is a plus
- Result-oriented, willing to learn and good communication

**Benefits**:
**At DEK Technologies you will find yourself in an exciting career with**:

- Internship allowance
- Support stamp and internship confirmation
- An excellent working environment in developing tomorrow’s features
- Open and honest culture where people are valued, treated fairly, trusted and empowered
- Training and career development opportunities
- English classes 3 hours a week with qualified teachers
- Good working facilities
- Company activities: BBQ Party, Birthday Party

**Job Information**:
Industry

**IT Services**
***

City

**Ho Chi Minh**
***

State/Province

**Ho Chi Minh**
***

Country

**Vietnam**
***

Zip/Postal Code

**7000
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Senior Learning & Development Executive

Ho Chi Minh City Zalo

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**What you will do**:

- Assesses training and development needs through surveys, interviews, focus groups, and communication with managers, instructors.
- Creates, organizes, plans, and presents various forms of onboarding, orientation, and skills training for employees and customers;
- Develops unique training programs to fulfill workers specific needs to maintain or improve job skills;
- Creates and/or acquires training procedure manuals, guides, and course materials;
- Presents training and development programs using various forms and formats including group discussion, lecture, simulations, and videos;
- Maintains records of training and development activities, attendance, results of tests and assessments, and retraining requirements;
- Assesses training materials prepared by instructors;
- Evaluates program effectiveness through assessments, surveys, and feedback;
- Maintains knowledge of the latest trends in training and development;
- Prepares and implements training budget; maintains records and reports of expenses;
- Performs other related duties as required.

**What you will need**:

- Bachelor’s degree in Human Resources, Training and Development, or a related field required;
- At least 03 years of training experience required;
- Excellent verbal and written communication skills;
- Strong presentation skills;
- Adept with a variety of multimedia training platforms and methods;
- Ability to evaluate and research training options and alternatives;
- Ability to design and implement effective training and development;
- Extremely proficient with Microsoft Office Suite and related program software.

**Preferred Qualifications**:

- Passionate about Zalo/Zing products;
- Structured thinker;
- Ability to shift priorities quickly, while maintaining a high degree of organization and control;
- Ability to think clearly under pressure;
- Interest in data and technology.
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Senior Learning & Development Executive

Ho Chi Minh City Zalo

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Job Description

**What you will do**:

- Assesses training and development needs through surveys, interviews, focus groups, and communication with managers, instructors.
- Creates, organizes, plans, and presents various forms of onboarding, orientation, and skills training for employees and customers;
- Develops unique training programs to fulfill workers specific needs to maintain or improve job skills;
- Creates and/or acquires training procedure manuals, guides, and course materials;
- Presents training and development programs using various forms and formats including group discussion, lecture, simulations, and videos;
- Maintains records of training and development activities, attendance, results of tests and assessments, and retraining requirements;
- Assesses training materials prepared by instructors;
- Evaluates program effectiveness through assessments, surveys, and feedback;
- Maintains knowledge of the latest trends in training and development;
- Prepares and implements training budget; maintains records and reports of expenses;
- Performs other related duties as required.

**What you will need**:

- Bachelor’s degree in Human Resources, Training and Development, or a related field required;
- At least 03 years of training experience required;
- Excellent verbal and written communication skills;
- Strong presentation skills;
- Adept with a variety of multimedia training platforms and methods;
- Ability to evaluate and research training options and alternatives;
- Ability to design and implement effective training and development;
- Extremely proficient with Microsoft Office Suite and related program software.

**Preferred Qualifications**:

- Passionate about Zalo/Zing products;
- Structured thinker;
- Ability to shift priorities quickly, while maintaining a high degree of organization and control;
- Ability to think clearly under pressure;
- Interest in data and technology.
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Senior Learning & Development Executive

Ho Chi Minh City Zalo

Posted today

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Job Description

**What you will do**:

- Assesses training and development needs through surveys, interviews, focus groups, and communication with managers, instructors.
- Creates, organizes, plans, and presents various forms of onboarding, orientation, and skills training for employees and customers;
- Develops unique training programs to fulfill workers specific needs to maintain or improve job skills;
- Creates and/or acquires training procedure manuals, guides, and course materials;
- Presents training and development programs using various forms and formats including group discussion, lecture, simulations, and videos;
- Maintains records of training and development activities, attendance, results of tests and assessments, and retraining requirements;
- Assesses training materials prepared by instructors;
- Evaluates program effectiveness through assessments, surveys, and feedback;
- Maintains knowledge of the latest trends in training and development;
- Prepares and implements training budget; maintains records and reports of expenses;
- Performs other related duties as required.

**What you will need**:

- Bachelor’s degree in Human Resources, Training and Development, or a related field required;
- At least 03 years of training experience required;
- Excellent verbal and written communication skills;
- Strong presentation skills;
- Adept with a variety of multimedia training platforms and methods;
- Ability to evaluate and research training options and alternatives;
- Ability to design and implement effective training and development;
- Extremely proficient with Microsoft Office Suite and related program software.

**Preferred Qualifications**:

- Passionate about Zalo/Zing products;
- Structured thinker;
- Ability to shift priorities quickly, while maintaining a high degree of organization and control;
- Ability to think clearly under pressure;
- Interest in data and technology.
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Learning & Development Manager (Commercial)

Ho Chi Minh City MSD

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Job Description

**Job Description**:
To develop the competence and capability of our oncology sales employees, to ensure that both current and future business requirements are met. To analyse and understand organizational, team and individual needs and develop, source, coordinate and deliver training and development programs and resources to ensure sales employee competency growth with the below responsibilities:

- Work closely with Sales, Marketing, SEF, Medical, DDnA, SFE and other line managers to determine capability gaps and learning needs to develop appropriate learning & development plan and initiatives to improve sales skills, implement and drive sales force and commercial effectiveness to help business achieve better outcome.
- Assess individual, team and organizational needs (conduct training needs analysis). Identify training delivery content, develop training, development resources and materials and deliver tailored, innovative training and development programs.

**PRIMARY ACTIVITIES**
- Collaborating with BUD, SLM, DMs, DDnA, SFE, line-manager to build the learning & development plan and propose the initiatives (including training materials, appropriate training methods and assessment methods.) based on capability gaps, global/ regional learning & development direction and company resources.
- Working with other L&D and Medical department and Marketing department, SLMs/DMs, DDnAto implement the learning & development plan effectively & productively.
- Co-ordinating the preparation, presentation, and delivery of internal training sessions.
- Collecting and analysing feedback on the effectiveness of both internal and external training and development programs (monitor, evaluate and modify training and development programs in line with feedback and effectiveness).
- Implementing and maintaining a training & recording systems to track the staff attendance at training and development courses.
- Manage training resources and budget.

**EDUCATION, EXPERIENCE & COMPETENCIES**

**_ Desired Experience/Education: _**
- University graduate in Pharmacy/Medicine
- Previous experience in sales within pharmaceutical industry
- Previous experience as a Trainer for Sales
- Previous experience in a multinational organization

**_ Professional Competencies Required: _**
- Working across boundaries
- Strategic thinking
- Project management
- Productive communication
- Problem solving

**_ Functional Competencies Required:_**
- Learning consultation: The ability to set a vision, evolve and adapt innovative learning strategies in alignment with enterprise, HR, and/or business priorities. The ability to develop credibility and trust with the business and understand their needs to make appropriate learning assumptions and solutions. The ability to conduct needs assessments and/or capability-gap analyses and identify required skills and knowledge that need to be included in the learning intervention. (Advanced)
- Instructional design &content development: The ability to understand, identify and use established instructional design strategies, modalities, methodologies, and technologies to design the most appropriate formal and/or informal learning solutions to meet the organizational learning needs. The ability to create learning solutions based upon the needs analysis results and instructional design strategy using appropriate authoring tools (Advanced)
- Learning technology: The ability to use, instruct and/or consult on established technologies, tools, and systems to enhance/provide technical solutions and strategies for learning, while remaining current on available and new technologies/solutions. The ability to adhere to and operate within learning technology governance and conduct system audits to maintain and validate data integrity. (Learning)
- Learning administration: The ability to organize and implement learning solutions by planning and managing logistics and operations for learning solutions. The ability to collaborate with internal resources and external partners to achieve administrative goals. (Learning)
- Learning execution & delivery: The ability to prepare for and moderate learning in a manner that engages the learner and meets course objectives and intended business outcomes. The ability to facilitate engaging face-to-face, virtual synchronous and/or virtual asynchronous learning solutions based on adult learning principles, audience learning styles, and knowledge of content. (Advanced)
- Learning measurement & evaluation: The ability to identify, gather, organize, analyze, and report information regarding the impact of learning solutions against key business drivers and evolving strategic priorities. The ability to present information in a way that is meaningful to the organization, and to use learning metrics and analytics to inform organizational decision making. (Advanced)

**Search Firm Representatives Please Read Carefully**

**Employee Status**:
Regular

**Relocation**:
**VISA Sponsorship**:
**Travel Requir
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Learning & Development - People Team, Shopee Vietnam

Ho Chi Minh City Shopee

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Department People- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe People team plays a crucial organisational role in Shopee by channeling important resources to key functions in the company. People are key to Shopee’s growth, and as our business expands, so does the need to develop and support our employees.
- Needs Analysis & Solutioning
- Partner with the leadership team to conduct learning needs analysis
- Design appropriate learning solutions and interventions
- Evaluate the impact and effectiveness of learning solutions and interventions

2. Design & Development- Build and maintain a catalog of learning content according to business needs and identified performance gaps
- Create engaging learning activities, exercises, and compelling course content to enhance learning process, retention, and knowledge transfer
- Provide inputs, guidance and coaching to key stakeholders on the design, development, implementation, and optimization of our programs

3. Learning Delivery- Deliver and facilitate courses offered by Shopee Academy & Leadership Academy for both in-person and virtual classrooms
- Build a pool of trainers and experts, empowering them to deliver high-quality training and create positive learning experiences

4. Others- Handle other tasks assigned by Managers, demonstrating flexibility and a willingness to contribute to the overall success of the team

**Requirements**:

- Bachelor’s degree, with a background in Human Resources Management/Psychology would be a plus
- At least 2-3 years of experience in the same role or a relevant field
- Proven track record in designing and delivering effective learning and development programs
- Enthusiastic team player who is adaptable, self-motivated and possesses a positive work attitude
- A passion for learning and development, with a desire to stay up-to-date with the latest trends and best practices in the field
- Strong verbal and written communication skills in both Vietnamese and English
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Learning & Development Manager - Park Hyatt Phu Quoc

Phu Quoc Hyatt

Posted 13 days ago

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**Description:**
You will be responsible for the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Training Manager is responsible to ensure the smooth and efficient running of the Personnel Department in the Human Resources Division.
**Qualifications:**
Ideally with a university degree or diploma in HRM/HRD or Hospitality/Tourism management. Minimum 2 years work experience as Training Manager or Assistant Training Manager in larger operation. Good presentation, administrative and interpersonal skills are a must.
**Primary Location:** VN-Kien Giang-Phu Quoc
**Organization:** Park Hyatt Phu Quoc
**Job Level:** Full-time
**Job:** Human Resources
**Req ID:** PHU000366
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
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Learning, Communications, and Business Development

Hanoi, Hanoi PATH

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**Title**: Learning, Communications, and Business Development Officer
- HIV, TB, and Viral Hepatitis
**Location**: Hanoi, Vietnam
**Division**: Vietnam Country Program

**_ Please submit a cover letter with your resume describing your interest in this position and how you meet the requirements, and a relevant writing sample. Application materials must be submitted in English. PATH offers a highly dynamic work environment and provides competitive compensation and local benefits for eligible employees, based on experience. Salary and the benefit package are paid in VND. Applicants, preferably Vietnamese nationals who have lived overseas or native English speakers, with legal work authorization in Vietnam are invited to apply. If necessary, PATH will provide support for non-nationals to obtain required legal authorization to work._**

PATH is a global nonprofit dedicated to achieving health equity. With more than 40 years of experience forging multisector partnerships, and with expertise in science, economics, technology, advocacy, and dozens of other specialties, PATH develops and scales up innovative solutions to the world’s most pressing health challenges.

PATH’s work in Vietnam began in 1980 with a project to improve local condom manufacturing capacity. Over the years we broadened our focus from contraceptive technologies to wider health issues and expanded our work across the Southeast Asia (SEA) region. Our current focus areas in the region include primary health care (PHC), vaccines and immunization, epidemic preparedness and response, and malaria. PATH is seeking to locally recruit a **Learning, Communications, and Business Development Officer, HIV, TB, and Viral Hepatitis** to provide technical support to Vietnam project teams on internal and external communications, learning, and business development in the region. This position will report to PATH’s Primary Health Care Director.

**Responsibilities**:

- Developing strategic communications and business development plans and activities to promote program goals, position PATH as a leading health organization in SEA, and seek business development opportunities
- Leading documentation and dissemination of innovations from PATH’s HIV, viral hepatitis, TB and broader PHC programming in SEA, including through success stories, technical briefs, conference abstracts and presentation, slide decks and other learning products; and manage consultants where needed.
- Codeveloping, tracking and supporting project-level collaboration, learning and adaptation (CLA) plans with project team
- Working with technical teams to prepare donor and technical reports, work plans, technical materials (e.g., research protocols), correspondence, and other project deliverables in English
- Supporting technical teams to develop and maintain key documents, tools, and approaches for effective project documentation and knowledge management
- Providing guidance to project teams on the planning and coordination of project activities and workplans, particularly activities involving a communication, learning, knowledge management, or advocacy component
- Supporting preparation of concept notes and proposals, and coordinating and managing new business development opportunities, ensuring production, compliance, and delivery
- Supporting program teams to identify and track funding opportunities and trends using Salesforce and other tools
- Representing PATH at partner meetings, workshops, and conferences
- Building and maintaining relationships with partners including investors/funders; multilaterals/ bilaterals; and international development partners and USAID implementers.

**Required Experiences and Skills**:

- Advanced degree in public health, international development, communication, or related field
- 2 years of relevant, demonstrated experience working in communications, advocacy, monitoring, or reporting, especially related to health, development, technology, or related fields
- Experience working in multi-cultural environment; international experience a plus
- Experience writing in a range of styles and formats
- Knowledge of global public health-focused donors and stakeholders; business development and proposal writing experience desirable
- An understanding of the Vietnam cultural and socio-economic context required; understanding of the Vietnamese health system/health-related experience in Vietnam strongly preferred
- Demonstrated ability to write both technical and non-technical documents in English, including learning about and translating complex concepts into accessible, interesting versions and adjusting writing styles for different audiences and platforms
- Self-starter with strong interpersonal skills and ability to work effectively in multi-cultural teams
- Ability to handle multiple assignments and requests and prioritize accordingly
- Fluent English speaker with excellent written and speaking skills (preferably native speaker)
- Excellent attention to detail
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