528 Travel Consultant jobs in Vietnam

PURPOSE AND SCOPE OF ROLE

Ensure a personal service is offered to agents in order to meet and exceed their expectations. Ensure that the sales process is accurately adhered to (per Sub Departmental SOPs), Sales opportunities are maximized with follow up and resolve any problems to meet and exceed sales revenue and gross profit targets.

RESPONSIBILITIES & TASKS

• Gather information to fully understand agent requests and present options to meet their needs.
• Identify and take action to up-sell and promote all TOI destinations, Tailored Experiences and partner products.
• Take ownership of and monitor individual sales process and follow up with agents to increase booking conversion.
• Liaison with Product and Reservations departments to ensure feasibility of options.
• Prepare proposals and quotes for SSM agents or direct clients up to 80% of each day.
• Negotiate fees and changes with agents (where necessary) to gain agreement.
• Send final confirmation and any travel documents or vouchers to agents.
• Report any errors regarding information on TourPlan to Supervisor.
• Co-ordinate with Product Department to update content and tariffs.
• Send individual booking invoices to agents or direct clients when bookings are confirmed.
• Work with operations or reservations to help solve problems for clients on the ground when required.
• Maintain relationships with retail travel agents by ensuring personal service is optimized.

QUALIFICATIONS AND KNOWLEDGE

• Graduate in Tourism, Hospitality, Economics or Business preferred
• Knowledge of tourism, geography, foreign cultures

EXPERIENCE

• Minimum 1 year in Travel Sales or Sales of Services or 2 years' experience as a Tour Guide within the region
• Personal travel within the region

SKILLS

• Excellent written and spoken English & Spanish
• Thorough understanding of MS Office (Excel, Word, PowerPoint etc.)

• Consult with clients to understand their travel preferences, budget, and needs.
• Design and customize unique, high-end travel itineraries.
• Book flights, accommodations, tours, and other travel services.
• Provide expert recommendations on luxury destinations and experiences.
• Manage all aspects of client travel arrangements from booking to completion.
• Maintain strong relationships with hotel, airline, and tour operators.
• Handle client inquiries and resolve issues promptly and professionally.
• Stay updated on the latest travel trends and industry developments.
• Utilize CRM and booking systems to manage client information and bookings.

• Proven experience as a luxury travel agent or consultant.
• In-depth knowledge of global destinations, luxury hotels, and travel services.
• Proficiency with GDS (e.g., Amadeus, Sabre) and other travel booking software.
• Exceptional customer service and interpersonal skills.
• Strong sales, negotiation, and problem-solving abilities.
• Excellent organizational and time management skills.
• Ability to work independently and manage a remote workload effectively.
• Passion for travel and a keen eye for detail.
• Bachelor's degree in Hospitality, Tourism, or a related field is a plus.

Start Your Career in Travel with Viland Travel – Experienced Sales Consultant Opportunity

Are you passionate about travel and ready to make a difference in the tourism industry? Join Viland Travel, a travel company specialising in unforgettable experiences across Vietnam and Southeast Asia.

We're looking for English-Speaking Travel Consultants (Sales Inbound) to help shape meaningful journeys for our international clients.

Why Join Viland Travel?

• Career Growth Opportunities: Develop your sales and travel expertise with a company that values innovation and customer satisfaction.
• International Clientele: Work with travellers from around the globe and gain exposure to the dynamic tourism market.
• Supportive Environment: Collaborate with a friendly and experienced team in a supportive and growth-oriented workplace.
• Incentives and Rewards: Enjoy performance-based commissions, holiday bonuses, and recognition for your contributions.

Position Details:

• Location: 70 Phu Vien, Long Bien, Hanoi
• Work Schedule: Monday to Friday (8 hours/day)

Requirements:

• Minimum 1 year of experience in inbound sales or a related field.
• Fluent English communication skills, both written and spoken.
• Customer-focused mindset with a passion for travel.

Benefits:

• Social, health, and unemployment insurance as per local regulations.
• 12 annual leave days, with an additional day added every 2 years of continuous service.
• Annual salary review and special business incentives.
• Team-building activities and a supportive leadership team.

Take your next step towards a rewarding career in travel sales with Viland Travel. We can't wait to welcome you to our team

How to Apply:

• Send your CV to:
• Contact: Ms. Tien)

Mô tả công việc:

(Mức lương: triệu VNĐ)

• Identify the clients' specifications and wishes and suggest suitable travel packages or services.
• Organize travels from beginning to end, including quoting, and working with the operation team to arrange customer travel services.
• Work effectively for a good conversion rate and together with the team, reach the sales target.
• Provide overseas travel agents/partners/ travelers with accurate and updated travel information.
• Liaise with the Accounting department to collect payment from the clients
• Stay in touch with the customers on the ground to ensure a smooth trip for them and provide assistance when needed.
• Ensure Saffron Travel's standards and policies are followed.

Chức vụ: Nhân Viên/Chuyên Viên

Hình thức làm việc: Toàn thời gian

Quyền lợi được hưởng:

• Opportunities to soar in the industry.
• Friendly and professional working environment where you will be noticed and rewarded.
• Yearly inspection trips and company trips
• Full range of Social Insurance and Health Insurance.
• Performance review: every 6 to 12 months.

Yêu cầu bằng cấp (tối thiểu): Đại Học

Yêu cầu công việc:

• Proven working experience as a good Travel Consultant with strong product knowledge in Indochina destinations and a professional mindset. (Or you'll be trained if you don't have experience).
• Proficiency in Spanish and English; additional languages are an advantage.
• Good attitude, well organized, hardworking, with the ability to work as part of a team.
• Strong organizational skills, ability to work under pressure, and to prioritize tasks
• Top-notch interpersonal skills, including communication, respect, and empathy.
• Exemplary sales skills and customer-oriented approach.
• Good computer literacy(MS Office including presentation)
• Degree in Hospitality, Tourism, Business or a relevant field.

Yêu cầu giới tính: Nam/Nữ

Ngành nghề: Phát Triển Kinh Doanh,Quản Lý Thành Công Khách Hàng

Đại Học

Không yêu cầu

• Consult with clients to understand their travel preferences, budget, and needs for luxury and bespoke trips.
• Research and recommend destinations, accommodations, transportation, and activities that align with client requests.
• Design and present detailed, customized travel itineraries using cutting-edge tools and platforms.
• Book flights, hotels, tours, transfers, and other travel services, ensuring the highest quality and value.
• Manage client relationships, providing exceptional pre-travel, during-travel, and post-travel support.
• Stay up-to-date with the latest travel trends, destinations, and luxury travel products.
• Handle all aspects of travel logistics, including visas, travel insurance, and special requirements.
• Negotiate rates and terms with suppliers and partners to secure the best deals for clients.
• Troubleshoot and resolve any issues that may arise during the travel process promptly and efficiently.
• Maintain accurate client records and booking details in the company's CRM system.
• Contribute to the development of new travel packages and product offerings.
• Act as a brand ambassador, upholding the highest standards of service and professionalism.

• Proven experience in luxury travel planning, destination management, or a related hospitality role.
• Exceptional knowledge of global destinations, luxury hotels, and unique travel experiences.
• Strong sales and negotiation skills with a client-focused approach.
• Excellent communication, interpersonal, and presentation skills, with fluency in English.
• Proficiency in travel booking systems and CRM software.
• Ability to work independently, manage time effectively, and meet deadlines in a remote setting.
• A passion for travel and a deep understanding of the luxury market.
• Problem-solving skills and the ability to think on your feet.
• Bachelor's degree in Hospitality, Tourism, Business, or a related field is preferred.
• Availability to work flexible hours to accommodate different time zones may be required.

• Design and customize luxury travel itineraries for international clients.
• Conduct thorough research on destinations, accommodations, and activities.
• Build and maintain relationships with global hospitality and tourism partners.
• Manage client bookings, payments, and travel documentation.
• Provide exceptional customer service and support before, during, and after trips.
• Stay updated on luxury travel trends and exclusive offerings.
• Collaborate with the marketing team on promotional materials.
• Handle client inquiries and provide expert travel advice.
• Troubleshoot and resolve any travel-related issues promptly.

• Proven experience in luxury travel consulting or high-end hospitality.
• Extensive knowledge of global destinations and travel services.
• Excellent sales, communication, and interpersonal skills.
• Proficiency in travel booking systems and CRM software.
• Strong organizational and time management abilities.
• Ability to work independently and as part of a remote team.
• Fluent in English; additional languages are a plus.

• Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field.
• Minimum of 5 years of experience in luxury travel consulting, high-end tour operations, or luxury hospitality sales.
• Extensive knowledge of global destinations, luxury resorts, and unique travel experiences.
• Proven ability to design and sell complex, personalized itineraries.
• Exceptional customer service, communication, and interpersonal skills.
• Proficiency in GDS systems (e.g., Amadeus, Sabre) and luxury travel booking platforms.
• Demonstrated success in meeting sales targets and client retention.
• Strong organizational and time management skills for remote work.
• Passion for travel and a commitment to exceeding client expectations.

• Consult with clients to understand their travel desires, interests, and budgets.
• Design and customize high-end, tailor-made itineraries for domestic and international travel.
• Source and book premium accommodations, private transportation, unique tours, and exclusive experiences.
• Build and nurture relationships with luxury travel partners and suppliers globally.
• Manage all aspects of the booking process, ensuring accuracy and completeness.
• Provide clients with detailed pre-departure information and ongoing support during their trip.
• Troubleshoot and resolve any issues that may arise during travel efficiently and professionally.
• Stay updated on travel industry trends, new destinations, and luxury travel offerings.
• Meet and exceed sales targets and client satisfaction goals.
• Maintain client profiles and booking records accurately in the CRM system.

• Minimum of 5 years of experience in luxury travel sales or bespoke itinerary planning.
• Proven success in developing and managing high-net-worth client relationships.
• Extensive knowledge of global destinations, particularly luxury resorts, boutique hotels, and exclusive experiences.
• Proficiency with GDS systems (e.g., Amadeus, Sabre) and online booking platforms.
• Exceptional communication, interpersonal, and presentation skills.
• Strong negotiation and sales acumen.
• Impeccable attention to detail and organizational skills.
• Ability to work independently and manage a demanding workload in a remote setting.
• Proficiency in English required; proficiency in additional languages is a plus.
• Passion for travel and a commitment to providing unparalleled customer service.