816 Travel Tech jobs in Vietnam

Customer Service Representative - Tech Support

200000 Phuong Son WhatJobs

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Job Description

full-time
Our client, a rapidly growing technology firm, is looking for a dedicated and empathetic Customer Service Representative with a focus on Technical Support to join their dynamic team. This role, based in Thai Nguyen, Thai Nguyen, VN , is crucial for ensuring our customers receive outstanding assistance with our products and services. You will be the first point of contact for customers experiencing technical difficulties, providing timely and effective solutions to ensure their satisfaction.

As a Customer Service Representative, your primary responsibilities will include responding to customer inquiries via phone, email, and chat, troubleshooting technical issues, and guiding users through step-by-step solutions. You will need to accurately diagnose and resolve customer problems, escalating complex issues to the appropriate internal teams when necessary. Maintaining a high level of customer satisfaction by providing professional and courteous service is paramount. You will be expected to document all customer interactions and resolutions in our CRM system, contributing to our knowledge base. Identifying recurring customer issues and providing feedback to product development teams for service improvement will be an important aspect of the role.

The ideal candidate will possess excellent communication and interpersonal skills, with the ability to explain technical concepts in a clear and understandable manner. Previous experience in a customer service or technical support role is highly preferred. Strong problem-solving skills and the ability to remain calm and patient under pressure are essential. Familiarity with common operating systems and software applications is required. A passion for technology and a strong desire to help customers are key attributes. The ability to work flexible hours, including weekends and holidays as needed, may be required. If you are a customer-centric individual with a knack for technical troubleshooting, we invite you to apply and contribute to our commitment to excellent customer care in Thai Nguyen, Thai Nguyen, VN .
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Customer Success Manager - Tech Support

24000 Phuong Son WhatJobs

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full-time
Our client, a rapidly expanding technology company, is looking for a dedicated and customer-centric Customer Success Manager to join our fully remote support team. This role is vital in ensuring our clients achieve their desired outcomes while using our innovative products and services. The ideal candidate will have a passion for technology, excellent problem-solving skills, and a proven ability to build strong, lasting relationships with customers. You will act as a trusted advisor, guiding clients through onboarding, providing proactive support, and ensuring their overall satisfaction and retention. Key responsibilities include managing a portfolio of client accounts, understanding their business needs, and developing strategies to maximize their value from our solutions. You will be the primary point of contact for post-sales support, addressing inquiries, troubleshooting technical issues, and escalating complex problems when necessary. This position requires strong communication and interpersonal skills, with the ability to explain technical concepts clearly and patiently. A Bachelor's degree in a relevant field or equivalent practical experience, coupled with at least 3-5 years of experience in customer success, account management, or technical support, is required. Experience with SaaS products and CRM software is highly desirable. You should be highly organized, proactive, and possess excellent time management skills to manage your workload effectively in a remote environment. The ability to empathize with customers and de-escalate challenging situations is crucial. We are seeking an individual who is committed to delivering outstanding customer experiences and contributing to our company's growth through exceptional client management. If you are passionate about helping customers succeed and thrive in a remote, collaborative setting, we encourage you to apply.
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Customer Service Representative - Tech Support

10000 An Cu, An Giang WhatJobs

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full-time
Our client is seeking a diligent and empathetic Customer Service Representative to join their technical support team in **Hanoi, Hanoi, VN**. In this hybrid role, you will be the first point of contact for customers experiencing technical difficulties with our products and services. You will provide timely, accurate, and friendly support through various channels, including phone, email, and chat. Responsibilities include diagnosing and resolving technical issues, guiding customers through troubleshooting steps, and escalating complex problems to higher-level support teams when necessary. The ideal candidate will possess strong technical aptitude, excellent communication skills, and a patient, customer-centric approach. You should be adept at explaining technical concepts in an easily understandable manner. This role requires excellent listening skills to understand customer issues and a commitment to finding effective solutions. You will maintain detailed records of customer interactions and resolutions within our CRM system. Experience with common operating systems, software applications, and basic network troubleshooting is required.

Key Responsibilities:
  • Respond to customer inquiries and provide technical assistance via phone, email, and chat.
  • Diagnose and troubleshoot hardware, software, and network issues.
  • Guide customers through step-by-step solutions to resolve their technical problems.
  • Escalate unresolved issues to appropriate internal teams for further investigation.
  • Document all customer interactions, issues, and resolutions in the CRM system.
  • Maintain a high level of customer satisfaction through professional and efficient service.
  • Identify and report trends in customer issues to improve product and service quality.
  • Stay up-to-date with product knowledge and technical updates.
  • Adhere to service level agreements (SLAs) and company policies.
  • Contribute to the knowledge base with troubleshooting guides and FAQs.
Qualifications:
  • High school diploma or equivalent; Associate's or Bachelor's degree in IT or a related field is a plus.
  • Previous experience in customer service or technical support.
  • Strong understanding of computer hardware, software, and operating systems.
  • Excellent verbal and written communication skills.
  • Patience and empathy when dealing with customers.
  • Ability to troubleshoot complex technical problems.
  • Familiarity with CRM software and ticketing systems.
  • Ability to work effectively in a hybrid work environment.
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Customer Success Manager - Tech Support

81100 Bien Hoa, Dong Nai WhatJobs

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Job Description

full-time
Our client is looking for a dedicated and proactive Customer Success Manager to join their remote team, focusing on providing exceptional technical support and ensuring client satisfaction. In this role, you will be the primary advocate for customers, helping them maximize the value they receive from our client's products and services. You will proactively engage with clients to understand their needs, provide guidance on product usage, troubleshoot technical issues, and ensure a smooth and positive customer experience. Key responsibilities include onboarding new customers, conducting regular check-ins, resolving technical support tickets, and identifying opportunities for customer retention and growth. The ideal candidate will have a strong technical aptitude, excellent problem-solving skills, and a passion for delivering outstanding customer service. You will work closely with the product and engineering teams to relay customer feedback and contribute to product improvements. This fully remote position requires strong communication skills, the ability to manage multiple client accounts, and a deep understanding of customer relationship management principles. We are seeking individuals who are empathetic, patient, and driven to help customers succeed.

Key Responsibilities:
  • Manage a portfolio of assigned customers, ensuring their successful adoption and utilization of the product/service.
  • Onboard new customers, providing comprehensive training and setup assistance.
  • Proactively engage with customers to understand their business goals and challenges.
  • Respond to and resolve customer technical issues and inquiries in a timely and efficient manner.
  • Conduct regular business reviews with clients to assess satisfaction and identify areas for improvement.
  • Educate customers on new features, best practices, and relevant product updates.
  • Identify and escalate customer issues to the appropriate internal teams when necessary.
  • Collect and analyze customer feedback to provide insights for product and service enhancements.
  • Drive customer retention and identify opportunities for upsell or cross-sell.
  • Maintain accurate customer records and interactions in the CRM system.
Qualifications:
  • Bachelor's degree in Computer Science, Information Technology, Business, or a related field.
  • Proven experience in customer success, account management, or technical support roles.
  • Strong technical aptitude and ability to troubleshoot software and hardware issues.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Experience with CRM software (e.g., Salesforce, Zendesk) and helpdesk ticketing systems.
  • Ability to manage multiple client relationships and prioritize effectively.
  • Customer-centric mindset with a passion for helping others succeed.
  • Experience in a remote work environment is a plus.
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Customer Service Team Lead - Tech Support

10000 An Cu, An Giang WhatJobs

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Job Description

full-time
WhatJobs is looking for an experienced and motivating Customer Service Team Lead to manage our Technical Support team in Hanoi, Hanoi, VN . This role offers a hybrid work arrangement, allowing you to balance remote work with occasional office presence. You will be responsible for leading a team of customer service representatives, ensuring they provide exceptional technical assistance and support to our clients. Your primary duties will include coaching and mentoring the team, setting performance goals, monitoring service levels, and resolving escalated customer issues. You will also play a key role in training new team members, developing support documentation, and contributing to the continuous improvement of our customer service processes and strategies. The ideal candidate possesses strong leadership qualities, excellent communication skills, and a deep understanding of customer service principles, particularly within a technical support context. You should be adept at motivating teams, fostering a positive and productive work environment, and ensuring high levels of customer satisfaction. Proficiency in CRM systems, ticketing platforms, and technical troubleshooting is essential. We are seeking individuals who are results-oriented, empathetic, and committed to delivering outstanding customer experiences. Join our growing team and help us provide top-tier support to our valued customers.
Responsibilities:
  • Lead, coach, and mentor a team of technical support representatives.
  • Monitor team performance and adherence to service level agreements (SLAs).
  • Handle escalated customer inquiries and provide advanced technical support.
  • Ensure timely and effective resolution of customer issues and complaints.
  • Develop and implement training programs for new and existing team members.
  • Create and maintain comprehensive support documentation, FAQs, and knowledge base articles.
  • Analyze customer feedback and support metrics to identify areas for improvement.
  • Collaborate with other departments to resolve customer issues and improve product/service offerings.
  • Manage team schedules, workload distribution, and performance reviews.
  • Foster a positive and supportive team environment focused on customer success.
  • Identify trends in customer issues and provide feedback to product development teams.
  • Ensure all customer interactions are handled professionally and courteously.
Qualifications:
  • Proven experience in a customer service or technical support role, with at least 2 years in a leadership or supervisory capacity.
  • Strong understanding of customer service principles and best practices.
  • Excellent leadership, communication, and interpersonal skills.
  • Proficiency with CRM software and helpdesk ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
  • Ability to troubleshoot technical issues across various platforms and products.
  • Experience in training and coaching team members.
  • Strong problem-solving and conflict-resolution skills.
  • Ability to work effectively in a hybrid work environment.
  • Bachelor's degree in a relevant field or equivalent practical experience.
  • Demonstrated ability to motivate a team and achieve performance targets.
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Remote Customer Service Representative - Tech Support

450000 Nam Dinh , Nam Dinh WhatJobs

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Job Description

full-time
Our client is seeking dedicated and empathetic Customer Service Representatives to join their fully remote technical support team. This role is perfect for individuals who are passionate about helping others and possess strong problem-solving skills. You will be the primary point of contact for customers seeking assistance with technical issues related to our client's products or services. Responsibilities include responding to customer inquiries via phone, email, and chat; diagnosing and troubleshooting technical problems; providing clear and concise solutions; documenting customer interactions and issues; and escalating complex cases to higher-level support teams when necessary. The ideal candidate will have excellent communication and active listening skills, a patient and customer-focused attitude, and the ability to explain technical concepts in an easy-to-understand manner. Proficiency with common operating systems and software applications is essential, along with familiarity with customer support software and ticketing systems. You must be a self-starter, highly organized, and able to manage your time effectively in a remote work environment. While prior technical support experience is a plus, our client provides comprehensive training to ensure your success. A high school diploma or equivalent is required; further technical certifications or education are advantageous. Join a supportive and collaborative remote team dedicated to providing exceptional customer experiences and technical assistance.

Responsibilities:
  • Provide technical support and resolve customer issues via phone, email, and chat.
  • Diagnose and troubleshoot software and hardware problems.
  • Guide customers through step-by-step solutions.
  • Maintain accurate records of customer interactions and technical issues.
  • Escalate unresolved issues to appropriate support teams.
  • Identify and report trends in customer issues to improve products/services.
  • Adhere to customer service standards and company policies.
  • Manage a queue of support tickets efficiently.
  • Contribute to the knowledge base by documenting solutions.
  • Ensure a high level of customer satisfaction.
Qualifications:
  • High school diploma or equivalent; Associate's or Bachelor's degree preferred.
  • Proven experience in customer service or technical support roles.
  • Excellent communication, interpersonal, and active listening skills.
  • Strong problem-solving and troubleshooting abilities.
  • Familiarity with common operating systems and software.
  • Ability to explain technical information clearly and concisely.
  • Proficiency with CRM software and ticketing systems is a plus.
  • Ability to work independently and manage time effectively in a remote setting.
  • Customer-focused attitude and patience.
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Customer Success Manager - Remote Tech Support

06000 Nam Dinh , Nam Dinh WhatJobs

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Job Description

full-time
Join our fully remote team as a dedicated Customer Success Manager focused on providing exceptional technical support and building strong relationships with our clients. This role is pivotal in ensuring our customers achieve their desired outcomes while using our innovative software solutions. You will be responsible for onboarding new clients, providing proactive technical assistance, and troubleshooting complex issues. The ideal candidate will possess outstanding communication and problem-solving skills, with a genuine passion for helping customers succeed. Key duties include managing a portfolio of clients, understanding their business needs, and offering tailored solutions. You will act as the primary point of contact for technical inquiries, escalating issues when necessary and ensuring timely resolution. Conducting regular check-ins, providing training, and gathering customer feedback to drive product improvements are also crucial aspects of this role. This position demands empathy, patience, and a deep understanding of technology products. A Bachelor's degree in a relevant field or equivalent practical experience is required. Proven experience in customer support, account management, or a similar client-facing role within the technology sector is essential. Familiarity with CRM software and ticketing systems is necessary. Excellent written and verbal communication skills, along with the ability to explain technical concepts clearly to non-technical users, are a must. This is a fully remote opportunity, offering the flexibility to work from anywhere. If you are a proactive, customer-centric individual eager to contribute to a growing tech company, we encourage you to apply.
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Customer Support Specialist - Tech

060000 Thai Binh , Thai Binh WhatJobs

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Job Description

full-time
Join our client's dedicated team as a Customer Support Specialist, providing exceptional technical assistance to users. This role is fully remote, offering the convenience of working from home. You will be the first point of contact for customers experiencing technical difficulties with our products or services. Your responsibilities will include troubleshooting issues, guiding users through solutions, and escalating complex problems when necessary. We are looking for empathetic, patient, and technically adept individuals who are passionate about delivering outstanding customer service.

Key responsibilities include:
  • Responding to customer inquiries via phone, email, and chat in a timely and professional manner.
  • Troubleshooting technical issues related to software, hardware, or online platforms.
  • Providing clear and concise instructions and guidance to customers to resolve their problems.
  • Documenting customer interactions, issues, and resolutions in the CRM system.
  • Escalating complex technical issues to senior support staff or relevant departments.
  • Identifying recurring issues and providing feedback to product development teams.
  • Educating customers on product features and best practices.
  • Maintaining a high level of customer satisfaction through effective problem-solving.
  • Contributing to the knowledge base by creating helpful articles and FAQs.
The ideal candidate will have a high school diploma or equivalent, with at least 2 years of experience in customer service or technical support. Familiarity with common operating systems and troubleshooting methodologies is required. Excellent communication, listening, and interpersonal skills are essential. Patience, a positive attitude, and the ability to work independently are key to success in this remote role. Experience with CRM software and ticketing systems is preferred.
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Customer Support Specialist - Tech

550000 Hoa Sơn WhatJobs

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Job Description

full-time
Join our vibrant team as a Customer Support Specialist, where you'll be the first point of contact for our valued customers seeking technical assistance. This hybrid role offers a blend of in-office collaboration and remote flexibility, allowing you to provide exceptional service to our user base. You will be responsible for troubleshooting common technical issues, guiding users through product features, and ensuring a positive customer experience. Your ability to communicate complex information clearly and empathetically will be key to your success.

Key Responsibilities:
  • Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
  • Diagnose and resolve technical hardware and software issues, including account-related problems.
  • Walk customers through step-by-step solutions for common technical problems.
  • Escalate unresolved issues to appropriate internal teams for resolution.
  • Document all customer interactions, troubleshooting steps, and resolutions accurately in the CRM system.
  • Provide feedback to the product and engineering teams on common customer issues and product improvements.
  • Contribute to the development and maintenance of the knowledge base and FAQ sections.
  • Educate customers on product usage and best practices.
  • Maintain a high level of customer satisfaction by delivering outstanding support.
  • Collaborate with team members to share knowledge and best practices.

Qualifications:
  • High school diploma or equivalent; Associate's or Bachelor's degree in a related field is a plus.
  • Proven experience in a customer service or technical support role.
  • Excellent communication and active listening skills.
  • Strong problem-solving abilities and attention to detail.
  • Proficiency with CRM software and helpdesk systems.
  • Ability to multitask and manage time effectively in a dynamic environment.
  • Patient and empathetic demeanor when dealing with customers.
  • Familiarity with common operating systems and software applications.
  • Ability to work effectively both independently and as part of a hybrid team.

This role requires availability for shifts that may include evenings and weekends, depending on customer needs. We offer a supportive work environment, opportunities for professional development, and a competitive benefits package.
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Remote Customer Support Representative - Tech Inquiries

20000 Phuong Son WhatJobs

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full-time
Our client is seeking dedicated and tech-savvy Remote Customer Support Representatives to join their dynamic customer service team. This is a fully remote role, perfect for individuals who excel at assisting customers with technical inquiries and resolving issues efficiently. You will be the first point of contact for clients seeking support for our range of technology products and services. The ideal candidate possesses strong communication skills, a patient demeanor, and a solid understanding of common technical problems and their solutions. Your role will be crucial in ensuring high levels of customer satisfaction and maintaining our reputation for excellent support.

Key Responsibilities:
  • Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
  • Troubleshoot and resolve technical issues related to software, hardware, and services.
  • Guide customers through product features, setup processes, and common usage scenarios.
  • Identify and escalate complex technical problems to senior support staff or specialized teams when necessary.
  • Document all customer interactions, issues, and resolutions accurately in the CRM system.
  • Develop and maintain a deep understanding of the company's products and services.
  • Provide feedback to the product development team based on customer issues and suggestions.
  • Assist in creating and updating customer support documentation, such as FAQs and knowledge base articles.
  • Manage customer expectations and ensure a positive support experience.
  • Meet or exceed key performance indicators (KPIs) for response time, resolution rate, and customer satisfaction.
  • Adhere to company policies and procedures for customer service and data privacy.
  • Contribute to team efforts and participate in training sessions to enhance skills.
  • Proactively identify opportunities to improve customer self-service resources.
  • Maintain a positive and professional attitude, even in challenging situations.
  • Collaborate with team members to share best practices and support each other.

Qualifications:
  • Proven experience in customer support, technical support, or a similar customer-facing role.
  • Excellent verbal and written communication skills in Vietnamese and English.
  • Strong understanding of computer hardware, software, operating systems, and common technical issues.
  • Ability to troubleshoot technical problems systematically and efficiently.
  • Proficiency with customer relationship management (CRM) software and helpdesk ticketing systems.
  • Excellent listening skills and empathy towards customer concerns.
  • Ability to work independently and manage time effectively in a remote work environment.
  • Strong organizational skills and attention to detail.
  • A customer-centric approach with a commitment to delivering exceptional service.
  • Ability to learn new technologies quickly.
  • High school diploma or equivalent required; Associate's or Bachelor's degree is a plus.
  • Experience supporting SaaS products or technology services is highly desirable.

This remote position offers a fantastic opportunity for individuals passionate about technology and customer service to contribute to a growing company. Enjoy the flexibility of working from home while making a real impact on customer satisfaction.
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