149 IT Support jobs in Da Nang
Technical Support Lead
630000 Hoi An
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Posted 1 day ago
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Our client is looking for a highly skilled and experienced Technical Support Lead to manage our customer service operations in **Buon Ma Thuot, Dak Lak, VN**. This is a critical on-site role responsible for leading a team of support specialists, ensuring the timely and effective resolution of customer inquiries and technical issues. You will be the primary point of escalation for complex problems, providing expert guidance and support to your team. Key responsibilities include developing and refining support processes, monitoring team performance, and implementing training programs to enhance skill sets. You will also be responsible for analyzing support ticket trends to identify recurring issues and provide feedback to product development teams. The ideal candidate will have a strong background in customer service, technical support, and team leadership. Proven experience in managing a helpdesk environment, including proficiency with ticketing systems and customer relationship management (CRM) software, is required. Excellent problem-solving, communication, and interpersonal skills are essential for interacting with both customers and internal stakeholders. You must be able to motivate and guide a team, fostering a customer-centric culture. A deep understanding of our product offerings and the ability to troubleshoot complex technical problems are paramount. This role requires a hands-on approach and a commitment to delivering exceptional customer experiences. We are seeking a motivated individual who can drive efficiency and customer satisfaction within our support department. This is a challenging and rewarding opportunity to make a significant impact on our customer relationships.
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Technical Support Specialist
60000 Hoi An
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Posted 1 day ago
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We are seeking a highly skilled and customer-focused Technical Support Specialist to provide exceptional assistance to our users in **Buon Ma Thuot, Dak Lak, VN**. This full-time, on-site role is critical in ensuring our customers receive prompt and effective technical solutions. Your primary responsibilities will include diagnosing and resolving a wide range of technical issues related to our software and hardware products. This involves troubleshooting system errors, software glitches, network connectivity problems, and user-related issues. You will provide support via multiple channels, including phone, email, and in-person interactions. Documenting all support interactions, including problem descriptions, troubleshooting steps, and resolutions, in our ticketing system is essential for tracking and knowledge sharing. You will escalate complex issues to higher-level support or development teams when necessary, ensuring timely resolution. Proactively identifying common issues and contributing to the creation of knowledge base articles, FAQs, and user guides will be a key part of your role in empowering users and reducing support volume. You will also provide guidance and training to users on product features and best practices. The ideal candidate will possess strong analytical and problem-solving skills, with a patient and empathetic approach to customer service. Excellent communication skills, both verbal and written, are crucial for explaining technical concepts to non-technical users. Proficiency in operating systems, common software applications, and basic networking principles is required. Prior experience in a technical support or helpdesk role is highly desirable. Staying updated with product knowledge and industry advancements is important. This is a fantastic opportunity to utilize your technical expertise and customer service skills to make a tangible difference for our valued customers.
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Technical Support Specialist
62200 Hoi An
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Posted 1 day ago
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Our client is seeking a dedicated and skilled Technical Support Specialist to join our customer service team. This role is vital for providing high-quality technical assistance and ensuring customer satisfaction with our products and services. You will be the primary point of contact for customers experiencing technical difficulties, guiding them through troubleshooting steps and resolving issues efficiently.
Key responsibilities include diagnosing and resolving hardware and software problems, responding to customer inquiries via phone, email, and chat, and documenting all support interactions and resolutions accurately. You will also be responsible for escalating complex issues to higher-level support teams when necessary, maintaining knowledge base articles, and contributing to the improvement of support processes. A deep understanding of our product offerings and common technical challenges is essential.
The ideal candidate possesses excellent communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users. Strong problem-solving abilities and a patient, customer-focused demeanor are crucial. Experience with ticketing systems and remote support tools is highly desirable. You will work closely with other departments, including product development and quality assurance, to provide feedback on recurring issues and contribute to product improvements. This position offers a rewarding opportunity to help customers overcome challenges and ensure they have a positive experience with our brand. The hybrid work model allows for flexibility, combining remote work with necessary in-office collaboration. You will be part of a supportive team environment that values knowledge sharing and professional development. Continuous training will be provided to keep you updated on our evolving product suite and support best practices. Your role is crucial in maintaining our reputation for excellent customer service and technical expertise.
Key responsibilities include diagnosing and resolving hardware and software problems, responding to customer inquiries via phone, email, and chat, and documenting all support interactions and resolutions accurately. You will also be responsible for escalating complex issues to higher-level support teams when necessary, maintaining knowledge base articles, and contributing to the improvement of support processes. A deep understanding of our product offerings and common technical challenges is essential.
The ideal candidate possesses excellent communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users. Strong problem-solving abilities and a patient, customer-focused demeanor are crucial. Experience with ticketing systems and remote support tools is highly desirable. You will work closely with other departments, including product development and quality assurance, to provide feedback on recurring issues and contribute to product improvements. This position offers a rewarding opportunity to help customers overcome challenges and ensure they have a positive experience with our brand. The hybrid work model allows for flexibility, combining remote work with necessary in-office collaboration. You will be part of a supportive team environment that values knowledge sharing and professional development. Continuous training will be provided to keep you updated on our evolving product suite and support best practices. Your role is crucial in maintaining our reputation for excellent customer service and technical expertise.
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2
Technical Support Representative
60000 Hoi An
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Posted 1 day ago
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Our client is looking for a skilled and personable Technical Support Representative to be based in our office in Buon Ma Thuot, Dak Lak, VN . This position is critical for ensuring our customers receive timely and effective technical assistance for our products and services. Your primary responsibility will be to diagnose and resolve hardware and software issues, guide customers through troubleshooting steps, and escalate complex problems to higher-level support when necessary. Key duties include managing incoming support tickets, providing clear and concise explanations to users, and maintaining detailed records of support interactions. The ideal candidate will have a strong technical aptitude, excellent problem-solving skills, and a genuine desire to help people. Previous experience in a technical support or IT helpdesk role is required. Familiarity with operating systems, network troubleshooting, and common software applications is essential. You must be able to communicate technical information in an understandable way to users with varying levels of technical expertise. A customer-centric approach and the ability to remain calm and professional under pressure are vital. We offer competitive compensation and opportunities for professional development. Join a growing company that values its employees and prioritizes customer satisfaction.
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Technical Support Specialist
60000 Hoi An
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Posted 1 day ago
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Our client, a leading technology solutions provider, is seeking a dedicated and customer-focused Technical Support Specialist to join their fully remote support team. This role offers the flexibility to work from home anywhere in Vietnam. You will be the primary point of contact for customers seeking assistance with our client's software products and services. Your responsibilities will include responding to customer inquiries via phone, email, and chat, diagnosing and resolving technical issues, and escalating complex problems to senior support staff or development teams when necessary. You will also be responsible for documenting support interactions, creating knowledge base articles, and providing feedback to product development teams on recurring issues and customer needs. The ideal candidate will have a Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience. Previous experience in a technical support role, preferably with software applications, is highly desirable. Strong troubleshooting skills, a good understanding of common operating systems and software, and familiarity with ticketing systems are essential. Excellent communication, interpersonal, and problem-solving skills are paramount, as you will be interacting directly with customers. A patient and empathetic demeanor, coupled with the ability to explain technical concepts clearly to non-technical users, is crucial. If you are passionate about technology, enjoy helping people, and thrive in a remote work environment, we encourage you to apply.
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4
Senior Technical Support Engineer
60000 Hoi An
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Posted 1 day ago
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Our client is seeking a highly skilled Senior Technical Support Engineer to provide advanced troubleshooting and resolution for complex customer issues. In this vital role, you will serve as a primary escalation point for challenging technical problems, leveraging your in-depth knowledge of our client's products and services. You will be responsible for diagnosing, documenting, and resolving software and hardware-related issues, ensuring timely and effective solutions for our valued customers. Your duties will include analyzing error logs, replicating customer environments, and collaborating with engineering teams to identify root causes and implement fixes. You will also contribute to the creation and maintenance of technical documentation, knowledge base articles, and self-help resources to empower both customers and junior support staff. Excellent communication skills are essential, as you will interact directly with customers to understand their issues, provide clear explanations, and manage expectations throughout the resolution process. A strong understanding of network protocols, operating systems, and common IT infrastructure is required. The ability to work both independently and as part of a collaborative team is crucial. This hybrid role offers a balance of in-office collaboration and remote work flexibility. You will be expected to contribute to process improvements within the support department, aiming to enhance customer satisfaction and operational efficiency. If you are a proactive problem-solver with a passion for technology and a commitment to delivering exceptional customer support, we encourage you to apply.
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Remote Technical Support Specialist
61000 Hoi An
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Posted 1 day ago
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Our client is seeking a dedicated and technically proficient Remote Technical Support Specialist to provide exceptional assistance to their diverse customer base. This is a 100% remote position, allowing you to deliver top-tier support from the comfort of your home office. You will be the first point of contact for customers experiencing technical issues with our client's products and services. Your primary responsibilities will include diagnosing and resolving hardware, software, and network problems through various communication channels, including phone, email, and chat. You will guide customers through step-by-step solutions, patiently explaining technical concepts in an easy-to-understand manner. This role requires excellent troubleshooting skills and the ability to quickly identify the root cause of issues. You will maintain accurate records of customer interactions, technical issues, and resolutions in the CRM system. A key aspect of this role is contributing to the knowledge base by documenting common problems and their solutions, helping to empower both customers and support staff. The ideal candidate will possess strong analytical and problem-solving skills, with a customer-centric approach to service. Proficiency with common operating systems (Windows, macOS), networking fundamentals, and various software applications is essential. Experience with remote support tools and ticketing systems is highly desirable. Excellent communication, empathy, and patience are crucial for success in this role. A high school diploma or equivalent is required, with preference given to candidates with an associate's degree or relevant technical certifications. A minimum of 2 years of experience in technical support or a similar customer-facing IT role is expected. If you are passionate about technology, enjoy helping people, and thrive in an independent, remote work environment, this opportunity is perfect for you.
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Community Support Worker
600000 Hoi An
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Posted 1 day ago
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Our client is looking for a dedicated and empathetic Community Support Worker to join our team in a fully remote capacity. This role is instrumental in providing vital support and resources to individuals and families within the community, enhancing their well-being and social integration. You will be responsible for assessing client needs, developing personalized support plans, and connecting individuals with appropriate services and programs, all managed through virtual platforms. Key duties include conducting remote consultations, providing guidance on navigating social services, offering emotional support, and assisting clients in developing life skills. You will also work closely with other community organizations and service providers to ensure comprehensive care. The ideal candidate possesses a background in social work, psychology, or a related field, with practical experience in community services or case management. Excellent communication, active listening, and problem-solving skills are essential, along with a strong understanding of social issues and available community resources. Proficiency in using digital communication tools, case management software, and maintaining client confidentiality is a must. You should be patient, compassionate, and able to build trusting relationships with clients remotely. This is a meaningful opportunity to contribute to social well-being and empower individuals from the comfort of your home. We are committed to fostering a supportive and inclusive community and seek individuals who share our dedication. Join our mission to make a positive impact on lives through dedicated remote community support.
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7
Community Support Coordinator
60000 Hoi An
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Posted 1 day ago
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Our client is seeking a compassionate and organized Community Support Coordinator to remotely manage and foster positive relationships within their online and offline communities. This role involves being the primary point of contact for community members, addressing inquiries, resolving issues, and facilitating engagement. You will be responsible for moderating online forums, organizing community events (both virtual and in-person as needed), and developing strategies to enhance community participation and satisfaction. The ideal candidate will have excellent interpersonal and communication skills, with a passion for building and nurturing communities. A Bachelor's degree in Social Work, Psychology, Communications, or a related field is preferred, along with 2+ years of experience in community management, customer support, or social care. Proficiency in online community platforms and social media tools is essential. This is a fully remote position, offering the flexibility to work from anywhere. You will need to be self-motivated, proactive, and capable of managing your time effectively to meet the needs of the community. This role offers a meaningful opportunity to make a tangible difference in people's lives and contribute to a supportive environment. Join our client in building a vibrant and engaged community.
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8
Community Support Coordinator
61000 Hoi An
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Posted 1 day ago
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Our client is seeking a compassionate and dedicated Community Support Coordinator to join their social care team. This role is based on-site and requires direct engagement with community members. You will be responsible for assessing the needs of individuals and families, connecting them with appropriate resources and services, and providing ongoing support to ensure their well-being. Key responsibilities include conducting needs assessments, developing individualized support plans, and coordinating services with various community agencies and providers. You will act as a primary point of contact for clients, offering emotional support, advocacy, and practical assistance. This involves maintaining detailed case notes, tracking client progress, and ensuring confidentiality. The ideal candidate will possess excellent interpersonal skills, empathy, and a strong understanding of community resources and social service systems. Experience in social work, community development, or a related field is preferred. A Bachelor's degree in Social Work, Psychology, Sociology, or a related discipline is highly desirable. Strong organizational skills and the ability to manage a caseload effectively are essential. Fluency in the local language and a genuine commitment to serving the community are paramount. Join us in making a meaningful difference in the lives of those we serve.
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