8 865 Operations Manager jobs in Vietnam

The ideal candidate will have an ability to create and maintain an efficient system of operation to support the business needs. The candidate should be comfortable multitasking and working cross-functionally with different business units. The ideal candidate will have previous experience in related fields.

Responsibilities

• Prepare plans and budgets for the country operations functions so that it has sufficient resources to achieve its agreed objectives.
• Direct and control the operation resources across the region so that the country is able to achieve its commitment in the most efficient and effective manner.
• Plan and direct the development and maintenance of the operations facilities so that output and quality objectives are achieved safely, within the budgets as agreed with the regional team.
• Implement Operational strategies to ensure the business delivers the Product Service Offerings (PSOs) in full and on time.
• Identifying, prioritizing and implementing productivity improvements in all areas of operations.
• Manage a safe system of work meeting The Group policy and standards and local regulatory requirements.
• Implement and sustain behavioral safety programmed approach to process operations.
• Responsibility for CR360 data reporting and Accountability for Country to plan and perform self-audit of key utility figures period the annual CR360 activities.
• Responsibility for incident reporting and investigation in operation area
• Collaborate with SHEQ to ensure input and alignment to industry bodies egg EIGA,CGA, AIGA
• Provide leadership to the country operations organization.
• Ensure that development of local customer relationships and contractual understanding is managed effectively.
• Manage the operating cost base and capital expenditure to achieve performance targets and seek continuous improvement through the productivity programmes.
• Ensure that material procurement and control processes are consistent with Company standards for corporate governance.
• To take up other responsibilities that are assigned by the Managing Director of the Company from time to time.

Qualifications

• Bachelor's degree in Chemical, Technician, business administration major,…is preferred.
• Experience working in multinational company a plus.
• At least 3-5 years of working experience in management.
• An understanding of safety or firefighting practices is preferred.
• Strong command of English and solid computer skills
• Good teamwork and effective interpersonal and leadership skills.
• Trustworthy and reliable; decisive; strong commitment to security job; self-disciplined

Benefit

• Annual leave:16 days/year
• Salary yearly review
• Attractive performance bonus
• Health insurance
• Team Building, Training Oversea, 13th salary, SPOT recognition, Transportation allowance, Phone allowance, Car for transportation from VT to PM
• Weekly day off: Saturday, Sunday
• Others

Salary

• Negotiable salary.

CRIF VIETNAM OPEN POSITION: OPERATIONS MANAGER JOB DESCRIPTION

Operations Manager

• Full-time
• Location: Ho Chi Minh City, Vietnam

COMPANY DESCRIPTION

About CRIF

CRIF is a global leader in credit bureau, business information, and credit risk solutions. We elevate businesses to the next level with an expert blend of data and analytics. Through data-driven insights, we empower businesses to make confident, sustainable decisions across the credit lifecycle, while mitigating risk and fuelling growth.

Headquartered in Italy with more than 6,000 professionals worldwide, we operate in 39 countries across four continents. We have a strong presence in Asia with regional headquarters in Hong Kong SAR and Singapore, as well as offices in key cities including, Dushanbe, Hanoi, Ho Chi Minh City, Jakarta, Kaohsiung, Kuala Lumpur, Manila, Shanghai, Shenzhen, Taipei, Taichung, Tashkent, Tokyo and Zhongli.

For more information, visit

JOB SUMMARY:

The Operations Manager is responsible for planning, leading, organizing and controlling the entire Vietnam operations team to ensure delivery of the organization's products and services meet and exceed customer expectations. This includes overall adherence to global standards (i.e. Speed of Service, Coverage, and Data Quality.) It also includes development of new products and exploration of new data sources to address changing business requirements or new business opportunities that encourage exponential growth.

KEY TASK RESPONSIBILITIES:

1. Primarily responsible for the effective performance of Operations personnel for Vietnam. This includes Hiring, Personnel Development, and Termination when necessary.

2. Responsible for the preparation and adherence to the Annual Operations Budget.

3. Creates and ensures adherence to strategic plans to help grow coverage and/or achieve effective and efficient service delivery.

4. Builds relationships and negotiates with various public and private data sources necessary in the performance of CRIF Dun and Bradstreet Vietnam services.

5. Champions the study of new/ existing data sources and potential benefits in assimilating these into the business. Makes necessary recommendations subject to the SVP Operations' approval.

6. Oversees the administration of internal CRIF Dun and Bradstreet Vietnam's specific training necessary for personnel development and capability enhancement.

7. Provides Executive Reports to help track overall Operations performance.

8. Holds regular staff meeting and periodic business reviews to discuss strategies, volume, capacity, new data sources, current issues, and industry updates.

9. Remains current with local and global laws and regulations affecting personnel, employment practices, overall operations, laws or trends, and recommends new or revised policies and procedures as deemed appropriate.

10. Represents division in management meetings, conferences, review and audit.

11. Meets revenue and productivity targets set by the company.

12. Performs other duties and responsibilities as assigned by the Operations Director.

WORKING CONDITION:

The employee will be working in an office set up based in Ho Chi Minh City, Vietnam; Light travel may be required.

ACCESS TO CONFIDENTIAL FILES

Company Budget and Financial Performance, Company Strategy and overall Business Direction, Existing D&B Systems, and Data Sources, D&B Process Flowcharts.

QUALIFICATIONS / REQUIREMENTS:

· 5+ years Operations leadership experience required

· Candidate must possess at least a Bachelor's/College Degree or equivalent experience.

· Ability to think strategically

· Effective multitasking/prioritizing skills

· Must be detail oriented

· Exceptional verbal and written communication skills

· Ability to handle responsibility in a fast-paced, growing and changing environment

· Professional demeanor and attitude

· Strong intuitive and interpersonal skills

· Excellent work ethic

· Must be able to work autonomously

Đôi nét về Marathon Education:

Marathon Education là nền tảng các lớp học trực tuyến dành cho học sinh trên toàn quốc với mục tiêu đáp ứng tất các cả nhu cầu về học tập và phát triển bản thân. Chương trình học được giảng dạy trực tiếp bởi các giáo viên hàng đầu thuộc top 1% tại Việt Nam.

Mô tả công việc:

• Giám sát trực tiếp việc thực hiện suôn sẻ các lớp học trực tuyến, đảm bảo các tài liệu khóa học và lịch trình giảng dạy được cung cấp hiệu quả.
• Duy trì các tiêu chuẩn chất lượng học thuật, theo dõi các chỉ số hiệu suất chính (KPI) và thúc đẩy cải tiến liên tục dựa trên phản hồi.
• Phối hợp cùng với các bộ phận có liên quan để cải thiện trải nghiệm của học viên và liên kết các mục tiêu học thuật với các mục tiêu kinh doanh.
• Quản lý các hoạt động học thuật bằng các hệ thống như
  Insight, HubSpot và ClassIn
  , đảm bảo báo cáo hiệu quả và đưa ra quyết định dựa trên dữ liệu.
• Tạo và phân tích các báo cáo hiệu suất để tối ưu hóa việc cung cấp lớp học cho học viên, đảm bảo tất cả các bên liên quan đều được thông báo về các số liệu chính.
• Thực hiện các công việc khác theo yêu cầu của quản lý trực tiếp.

Yêu cầu ứng viên:

• Tốt nghiệp Cao Đẳng trở lên chuyên ngành Giáo dục, Quản lý Học thuật hoặc các lĩnh vực liên quan.
• Có từ 3 đến 5 năm kinh nghiệm trong việc Quản lý Học thuật,
  tốt nhất là trong lĩnh vực EdTech hoặc giáo dục trực tuyến.
• Kỹ năng lãnh đạo và kinh nghiệm quản lý nhóm giáo viên hoặc nhân viên học thuật.
• Khả năng đã được chứng minh trong việc quản lý hoạt động học thuật và tối ưu hóa quy trình.
• Kỹ năng giao tiếp với cách tiếp cận lấy khách hàng làm trung tâm.
• Khả năng chịu được áp lực cao trong công việc.
• Tư duy phân tích với khả năng tận dụng dữ liệu để cải thiện kết quả học tập.

Quyền lợi:

• Tổng thu nhập từ 25 đến 30 triệu (Gross) và đã bao gồm phần hiệu suất trong khung lương để đo lường hiệu quả công việc.
• Môi trường làm việc hòa đồng, năng động, luôn tích cực xây dựng trải nghiệm giáo dục tốt nhất cho học viên tại Việt Nam.
• Áp dụng cho tất cả các chế độ phúc lợi thông thường: bảo hiểm xã hội, thưởng tùy ý và 12 ngày nghỉ có lương, tùy thuộc vào thỏa thuận với nhóm theo đúng tiến độ.
• Các chuyến đi chơi hàng năm của công ty, các sự kiện xây dựng nhóm, Happy Friday và các hoạt động chăm sóc sức khỏe khác. Kiểm tra sức khỏe hàng năm miễn phí.
• Trực tiếp tham gia vào quá trình phát triển sản phẩm chiến lược của công ty.
• Định hướng đào tạo và phát triển. Làm việc với đội ngũ học thuật trẻ trung và năng động.

Địa điểm làm việc:

• Tòa nhà Marathon Education, 29 Nguyễn Hữu Cảnh, Phường Thạnh Mỹ Tây, TPHCM

Thời gian làm việc:

• Thứ 2 đến Thứ 6 (09h00 đến 18h00 - Tại văn phòng) và Thứ 7 (09h00 đến 13h00 - Online tại nhà)

Hồ Chí Minh

Full-time

The Operations and Compliance Manager will lead operational, organizational risk management, managerial and administrative procedures, reporting structures, and operational controls for ZA. The Operations and Compliance Manager will effectively communicate and foster growth among the executive team and all employees. This vital leadership role will drive results, spur growth and increase the overall efficiency of ZA.

• Work closely with the COO and other key executive team members to create, implement and roll out plans for operational processes, internal infrastructures, reporting systems and organization policies, all designed to foster growth, operate smoothly and operate efficiently within ZA;
• Define the organization's objectives to reduce and control operational risks through risk identification, risk assessment, measurement and mitigation to an acceptable level;
• Plan on budgeting, forecasting and resource allocation programs;
• Set challenging and realistic goals for growth, performance and profitability;
• Motivate and encourage employees at all levels as one of the key leaders in ZA, including but not limited to professional staff, management level employees and executive leadership team members;
• Foster a growth-oriented, positive and encouraging environment while keeping employees and management accountable to company policies, procedures and guidelines;
• Create effective measurement tools to gauge the efficiency and effectiveness of internal and external processes.
• Provide accurate and timely reports outlining the operational condition of ZA.

• Bachelor's degree in business or a related field. An MBA from a Top Business School is preferred;
• Three or more years at the Director/ C-level, managing a large organizational business;
• A good team player, responsible, adaptable and positive attitude, and the hardest worker in the organization;
• People, organizational and budgeting-focused mindset helpful;
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists;
• Exceptional executive presence, operational acumen and presentation skills;

Job Title: Operation Manager

Department: Operations & Administration

Reports To: CEO / Founder

Employment Type: Full-time

Location: 843 Hồng Hà, Q. Hoàn Kiếm Hà Nội

Starting salary: 20 million VND/month + growth opportunities; negotiable for exceptional candidates

Join A Good Day Experience, a dynamic startup that manages and operate city wedding, events, and corporate retreats where you'll tackle real operational challenges, work closely with the CEO, and grow into a leadership role. If you love building systems from scratch, solving problems creatively, and making a real impact, this role is for you.

1. Role Purpose

To be the hero of AGDE's operating system — ensuring that the CEO and creative leadership are liberated from operational overwhelm, and that the entire company runs with rhythm, precision, and foresight. The Operation Manager is both strategist and shield: skillful with structure, generous with support, and relentless in protecting the company's operational flow. This role requires a future-forward mindset, where every decision is measured not only by today's efficiency but also by tomorrow's scalability. A resourceful builder of systems and teams, the Operation Manager ensures that AGDE's operations are as elegant and enduring as its experiences.

2. Key Responsibilities

A. Operational System Building

● Design, implement, and continuously improve company-wide processes that save time and create time for leadership and teams.

● Build documentation, reporting, and compliance systems that match current operations without bottlenecks.

● Suggest and apply SOP and workflow improvements for scale and long-term efficiency.

B. CEO & Leadership Enablement

● Act as the operational gatekeeper for the CEO, ensuring priorities are aligned and distractions minimized.

● Translate vision into executable steps for the team, monitoring progress and flagging risks early.

● Guard the CEO's time, ensuring high-leverage focus on business growth, clients, and creative direction.

C. Company Operations Oversight

● Oversee daily operations across departments, ensuring deadlines and deliverables are consistently met.

● Anticipate resource gaps (human, financial, logistical) and resolve them proactively.

● Ensure operational integrity at all costs — treating the company's structure and flow as one's own.

D. People & Culture Support

● Foster a disciplined yet supportive culture of accountability and trust.

● Provide mentorship and guidance to team members on operational discipline.

● Encourage cross-team collaboration while maintaining clarity of ownership.

3. Expected Outcomes (First 6–12 Months)

● CEO freed from at least 50% of daily operational involvement.

● Documented and functional company-wide workflow system in place.

● 100% of project timelines delivered without escalation due to operational delays.

● Quarterly reports providing the CEO with full visibility on people, projects, and risks.

● A trusted reputation with all team members as the "protector of flow" and "translator of vision."

4. Skills & Qualifications

● 5+ years in operations management, project management, or business administration.

● Proven ability to design systems that save time and scale smoothly.

● Strong leadership presence with high emotional intelligence.

● Excellent organizational, analytical, and risk management skills.

● Fluent in both English and Vietnamese (written & spoken).

● Proficiency in operational tools (Google Workspace, Notion, Asana, or equivalent).

● A mindset that blends discipline (the whip) with generosity and reward (the bread).

5. Career Growth Path

● Head of Operations & Governance - owning all systems that protect AGDE's IP, licensing, and multi-division operations.

● Chief Operating Officer (COO) - shaping AGDE's long-term strategic direction alongside the CEO, ensuring sustainable growth and operational excellence as the company scales internationally.

1. Đối với Cửa hàng/ Work at Restaurant

2. Có sự hiểu biết rõ ràng về các quy định phục vụ chuẩn để hướng dẫn và hiệu chỉnh nhân viên thực hiện đúng theo qui định;

In depth comprehension of new SOP to guide and correct the team when implementing new behaviors;

• Phân tích quy trình làm việc, yêu cầu nhân viên và không gian và bố trí thiết bị; thực hiện thay đổi;

Analyze process workflow, employee and space requirements and equipment layout; implement changes;

• Duy trì môi trường làm việc an toàn và lành mạnh bằng cách thiết lập, tuân theo và thực thi các tiêu chuẩn và quy trình; tuân thủ các quy định quy định công ty;

Maintain a safe and healthy working environment by establishing, following and enforcing standards and procedures; Compliance with company policy;

• Báo cáo định kỳ các hoạt động cho quản lý cấp trên về việc thực hiện các hướng dẫn vận hàng hệ thống hoạt động đúng chuẩn yêu cầu;

Report routine in active manner to senior leader about new implementation to ensure the proper system coaching will be executed;

• Duy trì thông tin với nhân viên và đảm bảo khối vận hành theo đúng theo cấp bậc quản lý;

Maintain the communication to the team and ensure the value of the brand is cascaded properly under the leadership of senior leader;

• Cung cấp huấn luyện và hướng dẫn tại chỗ cho các thành viên trong nhóm, quản lý hiệu suất của họ để đảm bảo hoạt động trơn tru;

Provide on-job coaching and guidance to team members, managing their performance to ensure a smooth operation;

• Sắp xếp các phiên họp tóm tắt kịp thời và chi tiết để truyền đạt các thay đổi về sản phẩm / dịch vụ và chia sẻ việc học hỏi từ các hành động phục hồi dịch vụ trong quá khứ gần đây;

Arrange for timely and detailed briefing sessions for downward communication of product/service changes and for sharing of learning from service recovery actions of the recent past;

• Theo dõi các kế hoạch hoạt động trong các việc cải tạo và đảm bảo tình hình theo đúng tiến độ hoàn thành;

Follow up the action plan on recovery of service and make sure the status is donecompletely;

• Duy trì sự hài lòng của Khách đến. Chịu trách nhiệm trình bày tất cả các sản phẩm, ví dụ: thực phẩm và đồ uống; tạp chí được duy trì liên tục;

Maintains Customers satisfaction by monitoring, evaluating, and auditing food, beverage, and service offerings; initiating improvements. Responsible for the presentation of all

products e.g. food and beverages; magazines are consistently maintained;

• Đi đến các cửa hàng mỗi ngày để đánh giá hoạt động, tiềm năng và dịch vụ khách hàng;

Visit store daily to evaluate the operations, talents and customers experience;

• Đảm bảo tình hình nhân sự của các nhà hàng luôn hoạt động đầy đủ và đạt năng suất cao;

Ensure enough FOH workforce in all restaurant with high productivity;

1. Công việc chuyên môn/ Professional responsibility

2. Báo cáo và làm trực tiếp với Giám đốc vận hành trong công việc;

To report into and work closely with the Director of Operation on management progress;

• Hoàn thành các mục tiêu nguồn nhân lực của nhà hàng bằng cách định hướng, đào tạo, phân công, sắp xếp lịch trình, huấn luyện, tư vấn và kỷ luật nhân viên; truyền đạt kỳ vọng công việc; lập kế hoạch, giám sát, thẩm định và xem xét đóng góp công việc; lập kế hoạch và xem xét các hành động bồi thường; thực thi chính sách và thủ tục;

Accomplishes restaurants human resource objectives by orienting, training, assigning, scheduling, coaching, counseling, and disciplining staff; communicating job expectations;

planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures;

• Tích cực trong việc tuyển dụng và tạo sự thu hút, sắp xếp các buổi phỏng vấn và tuyển dụng các ứng viên tiềm năng;

To actively engage in the recruitment and selection process with a focus on attracting, appointing and retaining good candidates;

• Quản lý kỷ luật xem xét hiệu quả làm việc, đưa ra các mục tiêu và định hướng cho các quản lý. Kết họp với HR lên kế hoạch đào tạo, đánh giá hiệu quả làm việc cho nhân viên;

To proactively manage and review the performance and progress of managers, set

objectives and target. Liaise with the HR Department to develop individual training plans for the team, appropriate on performance matters;

• Khuyến khích và trao quyền cho nhân viên có đạt chỉ tiêu hoạt động kinh doanh và đóng góp tích cực;

To motivate and empower staff teams who volunteers to develop and achieve sales and contribution;

• Chịu trách nhiêm báo cáo các số liệu kinh doanh, báo theo tuần, tháng và tổng kết báo cáo

quý cho Giám đốc vận hành;

Is responsible for reporting weekly and monthly income figures and completing quarterly reports for the Director of Operation a quarterly basis;

• Chịu trách nhiệm cập nhật tình hình biến động nhân sự theo mỗi tháng/quý gửi đến bộ phận Nhân sự;

Is responsible for updating manpower status every months/quarter and to pass on the information to the HR Dept;

Phối hợp với các phòng ban/ bộ phận khác để đảm bảo công tác vận hành tại các Cửa hàng diễn ra suôn sẻ và kịp thời xử lý những vấn đề phát sinh (nếu có);

Corporate closely with other department to ensure all operation activities smoothly run in line with business plan and solve timely all issue raise (if any);

• Thực hiện các công việc khác theo sự phân công của Cấp trên.

• Perform other tasks as assigned by Superior.

Salary: Upto 55 Mil

Job Description:

Logistics Strategy and Execution:

·   Develop and implement comprehensive logistics strategies aligned with business objectives, encompassing warehousing, transportation, inventory management, and distribution.

·   Optimize logistics processes to improve efficiency, reduce costs, and enhance service levels.

·   Monitor and analyze key logistics performance indicators (KPIs) to identify areas for improvement and implement corrective actions.

·   Stay abreast of industry trends and best practices in logistics and supply chain management.

3PL Management:

·   Identify, evaluate, and select suitable 3PL partners based on cost, service quality, and strategic alignment.

·   Negotiate and manage 3PL contracts, ensuring clear service level agreements (SLAs) and performance expectations.

·   Establish and maintain strong relationships with 3PL providers, fostering collaboration and continuous improvement.

·   Monitor and evaluate 3PL performance against agreed-upon KPIs, conducting regular performance reviews and addressing any issues proactively.

·   Ensure compliance with all relevant regulations and legal requirements related to 3PL operations.

E-commerce Fulfillment:

·   Develop and manage efficient fulfillment processes for e-commerce orders, including order processing, picking, packing, and shipping.

·   Integrate e-commerce platforms with warehouse management and shipping systems.

Provision of 3PL Services to Customers:

·   Develop and market our company's 3PL service offerings to potential customers.

·   Onboard and manage relationships with customers utilizing our 3PL services.

·   Oversee the provision of warehousing, transportation, and fulfillment services to 3PL clients, ensuring service levels are met.

·   Develop customized logistics solutions for 3PL clients based on their specific needs.

·   Manage billing and invoicing for 3PL services provided.

Warehouse Management:

·   Oversee warehouse operations, ensuring efficient storage, handling, and movement of goods. (including e-commerce and 3PL client inventory).

·   Plan & manage resources, including staff, equipment, and materials, to optimize utilization.

Transportation Management:

·   Plan and optimize transportation routes and modes to ensure timely and cost-effective delivery of goods.

·   Manage relationships with transportation providers, negotiating rates and service agreements.

·   Track and analyze transportation costs and performance, identifying opportunities for optimization.

Team Leadership and Management:

·   Lead, mentor, and develop the operations team, fostering a positive and high-performance work environment.

·   Ensure effective communication and collaboration within the operations team and with other departments.

Problem Solving and Continuous Improvement:

·   Identify and analyze operational challenges, developing and implementing effective solutions.

·   Implement and monitor process improvements to enhance efficiency, reduce errors, and improve customer satisfaction.

1. Required qualification

·   Bachelor's degree in Supply Chain Management, Logistics, Operations Management, Business Administration, or a related field

Required working experience

·   Proven experience (typically 5+ years) in operations management, with a significant focus on logistics and 3PL management.

·   Strong understanding of end-to-end supply chain processes, including warehousing, transportation, inventory management, and distribution.

·   Excellent analytical and problem-solving skills with the ability to interpret data and make informed decisions.

·   Strong leadership and team management skills with the ability to motivate and develop a team.

·   Proficiency in relevant logistics software and ERP systems. (Odoo, Quickbook, Misa)

·   Easily adapt to new environments and ready to change.

Required languages

·   Fluent in English: Reading, Writing, Speaking, and Listening

Benefits

·   Flexible working - remote

·   Laptop to be provided

·   Performance Review (2 times per year)

·   Annual health check, annual travel

·   Year-end bonus

·   Work in an international, collaborative, fair, and dynamic environment

·   Working time: Monday to Friday, 8:00 AM – 12:00 PM and 1:30 PM – 5:30 PM

We're looking for an
Operations Manager

to ensure our systems run smoothly and deliver exceptional service across both sectors: The Blend (our garden cafe) & The Studio (our first official Lagree fitness studio in Vietnam)

• Position: Operation Manager (Back-of-House & System)
• Brand: Lagree Vietnam
• Report to: General Manager
• Location: Thao Dien
• Salary: 15,000,000 VND/month (negotiable)

Key Responsibilities

1. Operations & Process Management

• Oversee daily operations of both the fitness studio and café
• Build and optimize systems, SOPs, and training manuals across departments
• Ensure consistency in quality, service standards, and customer experience
• Monitor and refine workflows to increase efficiency and reduce operational friction

2. People & Team Leadership

• Support and manage café and studio teams in collaboration with team leads
• Conduct onboarding, ongoing training, and performance reviews
• Create a positive, high-accountability work culture across departments
• Schedule staff and manage shift coordination to ensure smooth daily flow

3. Customer Experience & Front-of-House Leadership

• Serve as a lead contact for customer service matters
• Represent the Lagree Vietnam brand in resolving client issues and feedback
• Identify opportunities to enhance customer satisfaction and retention

4. Finance, Inventory & Admin Oversight

Collaborate with the accounting team on:

• Inventory management and tracking
• Payroll and staff hours
• Budgeting, purchasing, and production planning
• Review and organize financial documents and reports

Maintain accurate operations documentation and reporting

Ideal Candidate

• Minimum 2–3 years experience in operations or general management
• Background in
  hospitality, fitness, retail, or wellness

preferred
- Strong leadership and team management skills
- Excellent interpersonal and customer service abilities
- Experienced in building and managing systems, processes, and SOPs
- Strong working knowledge of Excel/Google Sheets (inventory, payroll, etc.)
- Fluent in English and Vietnamese (verbal + written)
- Interest or experience in
fitness/wellness

is a
big plus

What We Offer

• Dynamic and growth-driven working environment
• A strong, wellness-focused company culture
• Free Lagree classes + café discounts
• Opportunities to shape systems and scale impact
• Competitive salary with room for growth

Salary: Thương lượng

Location: LXB Company - Office

Team: International

Application deadline: 12/09 — 12/10/2025

Job Description

Working Location: 16th, 34 Road, Tran Nao Street, An Khanh Ward, Thu Duc City, HCMC.

Department: International

Line report: CEO

Lixibox is a full-stack one-stop omnichannel solution for luxury affordable beauty brands, funded by well-known Silicon Valley investors. The company focuses on optimizing operations by leveraging in-house agency and technology solutions to bring effective brand launching for end consumers.

I. RESPONSIBILITIES:

1. Project & Tech Product Management

Own the full project lifecycle for internal tech solutions: scope roadmap delivery

• adoption.
• Gather business requirements from Ops (Warehouse, CS, Finance, Buyer…), convert into clear specs/user stories, and prioritize a feature backlog.
• Coordinate with Product/Tech (or vendors) on solution design, sprint planning, QA/UAT, release, and post-launch support.
  Drive system integrations (e.g., e-commerce platform OMS/WMS/CRM- 3PL/couriers) to ensure reliable data flow.
• Define success metrics for each release (accuracy, speed, cost, CSAT) and run A/B or pilot rollouts.
• Champion process automation (inventory sync, order routing, SLA alerts, returns workflows, CS macros/bots).

2. Operations Management (Warehouse, CS, SOP)

• Warehouse & Fulfillment: Oversee inbound/outbound, inventory accuracy, pick-pack-ship quality, and last-mile SLAs; optimize layout, staffing, and cost.
• Customer Service: Set standards (TAT, FCR, CSAT/NPS), supervise escalations, and build knowledge base/templates to scale quality.
• SOP & Compliance: Build, document, and maintain SOPs across Ops; conduct audits and training; ensure consistency and readiness for scale.
• Performance & Cost: Track KPIs (fulfillment rate, on-time ship, inventory accuracy, cancellation/return rates, logistics cost/order) and drive continuous improvement.

3. Stakeholder & Change Management

• Align priorities with leadership; run regular steering updates and risk/issue logs.
• Lead change management (training plans, adoption playbooks, comms) for any new system/process.

II. REQUIREMENTS:

• Bachelor's degree in Business Administration, Supply Chain Management, Operations, or related fields.
• 3–5 years of experience in operations management, preferably in E-commerce, Retail, FMCG, or Beauty/Skincare.
• Proven track record in warehouse/logistics management, customer service operations, and SOP development.
• Experience in project management or working closely with tech/product teams on system development.
• Strong analytical skills and data-driven decision-making.
• Excellent communication, leadership, and problem-solving skills.
• Ability to manage multiple projects simultaneously.

III. RECRUITMENT PROCESS: (2 round)

CV Application 1. In-house Interview with the Line Manager. 2. In-house Interview with the Heads and CEO.

IV. BENEFITS:

• Highly competitive packages with Incentive (Monthly/Quarterly);
• Company Annual Performance Bonus;
• PVI Healthcare Insurance;
• 12 annual leave per year;
• Annual Salary Review;
• Social Insurance (prescribed by state);
• Lunch and snack sponsored by Company;
• Parking - Monthly parking is covered by Company;
• Other benefits: Company Activities, ping pong at office, gift voucher…
• Employee Discount Code (Up to 50%).